Student Learning Center
The Student Learning Center is the hub of academic life at Queensborough Community
College. It provides a welcoming environment for students and faculty for teaching and
learning. Offering a variety of research and educational resources, including technology,
as well as support services, the Campus Learning Center is a fusion that facilitates
collaboration, exchange of information and functions to support current and life-long
learning for all members of our diverse community.
Core Activities and Performance
Core Activity
Key PI
Indicators
Provision of academic support to QCC
Volume of service, Course completion rates, Course grades,
students completing credit-bearing courses in Student surveys regarding satisfaction with center services
the following areas: Arts and Humanities
(Foreign Languages; Art History); Business;
Health Sciences; History; Education; Nursing;
Sciences (Astronomy; Biology; Chemistry;
Geology; Physics); Social Sciences. Specific
Activities: Provision of individual and group
tutoring; Provision of review sessions for
specific courses; Provision of academic
support for online courses; Provision of
appointment-based tutoring to ASAP
students.
Volume of
service,
Course
completion
rates,
Course
grades,
Student
surveys
regarding
satisfaction
with center
services
Provision of language conversation groups to Student surveys regarding satisfaction with center services
improve communication skills in French,
German, Hebrew, Italian, Spanish, Chinese,
Arabic.
No
Provision of communication workshops to
improve English communication for students
in health sciences and pre-Nursing courses.
No
Student surveys regarding satisfaction with center services
Provision of workshops in Math for Business, Pre and post tests following each session
Chemistry, Physics and Nursing.
No
Provision of human anatomy models,
textbooks, DVDs for review/research.
Student surveys regarding satisfaction with center services
No
Provision of support for Service Learning/
Biology Honors projects (peer tutoring).
Student report of experience through journals; Biology department No
faculty communication regarding student performance;
Evaluations by senior Learning Center tutors of Honors students
tutoring peers in specific Anatomy and Physiology, Microbiology
chapters
Development of course-specific and learning Review and updates of content-based training materials on
facilitation material s to ensure ongoing
regular basis by appropriate Faculty Coordinators
quality of tutor support
No
Evaluation of tutors by appropriate Faculty
Coordinators to ensure ongoing quality of
tutor support
No
Completed evaluations discussed and signed by coordinator and
tutor
Provision of tutor training sessions throughout Tutor attendance at Tutor training sessions
the academic year.
No
Provision of support for students completing
internship requirements for Business office
and Administration & Technology courses.
No
Student report of experience through journals; Business
department faculty communication regarding student
performance; Learning Center Office staff evaluations of
performance of student interns
Department-Sponsored Staff Development Activities
Activity Type
Topic
Date
Total
Service Learning Project: Biology Honors Students
9/1/2010
6
Spanish Coffee & Conversation
10/5/2010
4
Spanish Coffee & Conversation
10/12/2010
4
Spanish Coffee & Conversation
10/19/2010
4
Italian Coffee & Conversation
10/26/2010
9
Italian Coffee & Conversation
11/2/2010
6
French Coffee & Conversation
11/9/2010
5
French Coffee & Conversation
11/16/2010
7
Walk to Aspire - tutors sold candy, solicited textbook publishers and
participated in walk
11/17/2010
49
German Coffee & Conversation
11/22/2010
2
Chinese Coffee & Conversation
11/23/2010
10
Chinese Coffee & Conversation
11/30/2010
18
Hebrew Coffee & Conversation
12/10/2010
10
Tutor Orientation New Tutors
1/18/2011
3
Tutor Orientation All Tutors
1/19/2011
72
Spanish Coffee & Conversation
3/8/2011
17
Spanish Coffee & Conversation
3/15/2011
20
French Coffee & Conversation
3/22/2011
5
Italian Coffee & Conversation
3/29/2011
9
Chinese Coffee & Conversation
4/5/2011
30
Tutor Training
4/6/2011
68
German Coffee & Conversation
4/13/2011
14
Hebrew Coffee & Conversation
5/5/2011
17
Service Learning Project: Biology Honors Students
5/30/2011
7
Participation in BU 909 Cooperative Education in Business
5/30/2011
1
Tutor Orientation New Tutors
8/24/2011
8
Tutor Orientation All Tutors
8/25/2011
74
Tutor Training
11/10/2010
71
Assisted in Honors Convocation
5/31/2011
13
Sponsored Mock Trial Debate Team presentation
5/31/2011
6
both
gave presentations
Professional Achievements and Activities of Individual Staff
Achievement Type
Other
First Name
Last Name
Achievement
Semester
Bonnie
Cook
"Evaluating Academic Support
Services for Continuous
Improvement"
May 23-25, 2011 San Diego
Spring 2011
Conference, workshop,
training attended
Professional Achievements and Activities of Individual Staff
Achievement Type
Other
First Name
Last Name
Achievement
Semester
Brenda
Leong
Completed BU 508 Systems
Management
Spring 2011
Bonnie
Cook
Served as member of the Business
Assessment Faculty Cohort
Committee
Fall 2010
Bonnie
Cook
Served as member of the Business
Assessment Faculty Cohort
Committee
Spring 2011
Bonnie
Cook
Served as member of the Advisory
Board for Service Learning initiative
Fall 2010
Bonnie
Cook
Served as member of the Advisory
Board for Service Learning initiative
Spring 2011
Other please describe
below
Service to department,
College, University,
community, and/or
professional society
Changes in Department within Last Year
Change Type
Change
Reason
Semester
Two new desks, chairs, telephones for new
space
To provide front desk/administrative
help to students and tutors working in
new area
Fall 2010
Equipment
Facilities/Space
Additional space awarded (across from ASAP Large volume of students seeking
office)to provide learning support services
support
Fall 2010
Provision of tutoring Chemistry and Physics to The center provides support for all
services
credit-bearing courses except Math.
Fall 2010
Services
Assessment and Evaluation
KPI
Target Outcome
Actual Outcome
Action Plan
Status
Volume of service
2% increase in number of
students served; 2%
increase in number of
students attending Math
workshops, ELL
Communication Skills
workshops, Foreign
Language Conversation
groups
The center served 9227 unique
Core activity and KPI will Continuing
students during the 2010-2011
continue as before
academic year, a 71% increase
in activity from the previous year.
410 students attended Math and
ELL Communication Skills
workshops, Foreign Language
Conversation groups, a 30%
increase since the previous year.
Course completion
rates
5% higher course
completion rates compared
to rates achieved by
students who did not
receive tutoring services
90% of students who attended
tutoring completed courses
compared to 84% of students
who did not attend tutoring, a
difference of 6%.
Core activity and KPI will Continuing
continue as before
Assessment and Evaluation
KPI
Target Outcome
Actual Outcome
Action Plan
Course grades
3% more SLC students
earn •C than students
who did not receive
tutoring services
71% of students attending
tutoring earned grades of C or
higher, the same rate earned by
students who did not attend
tutoring. However, in specific
disciplines/courses, significant
differences in grades earned
between tutored and non-tutored
students can be seen. For
example, 69% of BU 101
students attending tutoring
earned C or higher compared to
48% of students who did not
attend tutoring. However, the
opposite can also be seen: 39%
of LI 111 students attending
tutoring earned C or higher
compared to 63% of students
who did not attend tutoring.
More information is found in the
2010-2012 Student Activity
Report.
Core activity and KPI will Continuing
continue. However,
specific high level or
"difficult" courses, as well
as those in which
tutoring results appear
inconsistent, will be
targeted in order to
better focus on strong
and weak areas of
services.
Tutor Development
Tutor Evaluation of Self
and Center - All tutors will
be surveyed regarding
perceptions of personal
development and center
activities
91% of tutors reported that they Core activity and KPI will Continuing
believed their tutoring and
continue as before
learning facilitation skills
increased throughout the year.
94% of tutors asked for more
training sessions that include
tutor participation in "real-life"
tutoring scenarios.
Completion of survey will
help center director and
staff establish benchmarks
re tutor training and center
activities for 2010-2011
Status
Assessment Plan
Core Activity
KPI
Target Outcome
Plan
Grades
Course grades
Target Outcome: SLC students
attending tutoring sessions between
4-8 hours during the semester for
courses that are considered “high
volume” regarding Learning Center
activity, will earn 5% higher grades
than SLC students attending less than
4 hours of sessions. Specific courses
include the following:
Work with Academic
Facilitators and tutors to
explore options to help
learning support staff more
effectively communicate with
students regarding
problematic areas or
questions about course
material.
LA 111
LC 111
LF 111
LG 111
LH 111
LI 111
LS 111
BU 101
BU 102
BU 203
BI 201
BI 301
BI 302
BI 311
CH 127
CH 151
CH 251
PH 101
PH 110
PH 411
SS 310
SS 410
Course Completion
Course Completion Rates
SLC students attending tutoring
sessions 4-8 hours each semester will
demonstrate 5% higher course
completion rates compared to rates
achieved by students who did not
receive tutoring services.
Participation in Workshops Academic improvement after Students attending ELL
participation in workshops
Communication workshops, Math for
Business, Chemistry, Physics, Nursing
workshops and Coffee and
Conversation sessions will complete
brief pre and post assessments and
demonstrate a 2% improvement
regarding post-workshop scores.
Tutor Development
Work with Academic
Facilitators, Chairs, Faculty
and Tutors to increase
number of students that
complete courses.
Work with Academic
Facilitators and appropriate
faculty and tutors to develop
brief instruments to measure
demonstration of learning
after workshop/session
experience.
Tutor perceptions of self and Tutors will complete surveys
Tutors will complete surveys
center
regarding perceptions of personal
at the end of each semester.
development and center activities;
tutors will communicate conscious
perceptions of self-improvement as
time experienced as tutors increases.