Student Learning Center
The Student Learning Center is the hub of academic life at Queensborough Community
College. It provides a welcoming environment for students and faculty for teaching and
learning. Offering a variety of research and educational resources, including technology,
as well as support services, the Campus Learning Center is a fusion that facilitates
collaboration, exchange of information and functions to support current and life-long
learning for all members of our diverse community.
Core Activities and Performance
Core Activity
Key PI
Indicators
Provision of academic support to QCC
Depending on activity, KPIs may include volume of services,
Yes
students completing credit-bearing courses in course completion rates, course grades, student surveys, student
the following areas: Arts and Humanities
attendance at workshops or tutor surveys, course grades and
(Foreign Languages; Art History); Business;
Health Sciences; History; Education; Nursing;
Sciences (Astronomy; Biology; Chemistry;
Geology; Physics); Social Sciences
Provision of individual and group tutoring
Course completion rates and grades
Yes
Provision of review sessions for specific
courses
Course completion rates and grades
No
Provision of language conversation groups to Student attendance
improve communication skills in French,
German, Hebrew, Italian, Spanish
No
Provision of communication workshops to
Student attendance at workshops
improve English communication for students
in sciences, pre-Nursing or business courses
Yes
Provision of workshops to review Math for
Chemistry, Physics and/or Nursing
Student attendance in workshops
Yes
Provision of human anatomy models,
textbooks, DVDs for review/research
Student surveys
No
Department-Sponsored Staff Development Activities
Activity Type
Topic
Date
Total
Math for Science - Fall semester
12/1/2011
68
Math for Science - Spring semester
5/1/2011
84
Coffee and Conversation -Italian
10/24/2011
23
Coffee and Conversation - French
10/31/2011
5
Coffee and Conversation - German
11/7/2011
5
Walk to Aspire
11/9/2011
12
Coffee and Conversation - Chinese
11/14/2011
21
Coffee and Conversation - Hebrew
11/16/2011
27
Math for Business - Fall semester
12/1/2011
17
Coffee and Conversation - Arabic
2/28/2012
53
Coffee and Conversation - French
3/6/2012
9
both
Department-Sponsored Staff Development Activities
Activity Type
Topic
Date
Total
Coffee and Conversation - Spanish
3/20/2012
28
Coffee and Conversation - Arabic
3/27/2012
47
Coffee and Conversation - Hebrew
4/3/2012
23
Coffee and Conversation - German
4/23/2012
53
Coffee and Conversation - Chinese
5/1/2012
23
Coffee and Conversation - Italian
5/1/2012
5
Math for Business - Spring semester
5/1/2012
17
New Tutor Orientation Fall 2011
6/27/2012
50
All Tutor Welcome/Orientation Fall 2011
6/27/2012
50
New Tutor Orientation Spring 2012
6/27/2012
50
All Tutor Orientation Spring Orientation
6/27/2012
50
Coffee and Conversation - Spanish
10/17/2012
41
Completed required online IRB training
8/3/2011
3
9/11 Tribute and Mavis Hall Discussion on Diversity
9/9/2011
31
Assistance re provision of professional attire for Mock Trial Team members
2/9/2012
8
Assistance re provision of professional attire for Mock Trial Team members
2/9/2012
8
organized
Professional Achievements and Activities of Individual Staff
Achievement Type
Other
First Name
Last Name
Achievement
Semester
Bonnie
Cook
Served as member of the Business
Assessment Faculty Cohort
Committee
Fall 2011
Bonnie
Cook
Served as member of the Business
Assessment Faculty Cohort
Committee
Spring 2012
Service to department,
College, University,
community, and/or
professional society
Changes in Department within Last Year
Change Type
Change
Reason
Semester
The center received 12 iPads during the
Spring 2012 semester.
To use and assess effectiveness of this Spring 2012
technology for tutoring.
The center received 10 iMacs for the
computer lab and 2 for the front desk area.
The pcs were no longer operating
properly and were out of warranty.
Equipment
Spring 2012
The Service Learning Center purchased a new The old microscope was no longer
Spring 2012
microscope for the center.
operating properly; the center is a
partner with the Biology department for
Honors students completing BI 301,
302 and 311 and the Service Learning
center replaced it for students' use.
Assessment and Evaluation
KPI
Target Outcome
Actual Outcome
Action Plan
Status
Course Grades
SLC students attending
tutoring sessions between
4-8 hours during the
semester for courses that
are considered “high
volume” regarding
Learning Center activity,
will earn 5% higher grades
than SLC students
attending less than 4 hours
of sessions. Specific
courses include the
following: LA 111 LC 111
LF 111 LG 111 LH 111 LI
111 LS 111 BU 101 BU 102
BU 203 BI 201 BI 301 BI
302 BI 311 CH 127 CH 151
CH 251 PH 101 PH 110 PH
411 SS 310 SS 410
Assessment is based on students Continue to work with
Completed
attending tutoring 5-10 hours
faculty and staff to assist
rather than original base of 4-8
students.
hours.
76% of QCC students who
received tutoring 5-10 hours per
semester earned C or higher
grades in their courses; 66% of
QCC students who did NOT
attend tutoring earned C or
higher in their courses. This is a
10% difference.
Course Completion
SLC students attending
tutoring sessions 4-8 hours
each semester will
demonstrate 5% higher
course completion rates
compared to rates
achieved by students who
did not receive tutoring
services.
91% of QCC students who
received tutoring services for 510 hours each semester
completed their courses. 80% of
QCC students who did NOT
attend tutoring completed their
courses. This is a 11%
difference.
Participation in
Workshops
Students attending ELL
Communication workshops,
Math for Business,
Chemistry, Physics, Nursing
workshops and Coffee and
Conversation sessions will
complete brief pre and post
assessments and
demonstrate a 2%
improvement regarding
post-workshop scores.
618 QCC students attended
Continue to work with
workshops for Foreign
faculty and staff.
Languages, Math for Sciences or
English Language Learners
Communications. 60% of
students completing pre and post
test demonstrated a 5%
improvement in their scores.
Continue to work with
Completed
staff, daculty and
academic departments to
improve services.
Completed
Assessment and Evaluation
KPI
Target Outcome
Actual Outcome
Action Plan
Volume
The number of Students
receiving services will
increase each year.
9,589 students received servces
from the center this past year, a
4% increase from the previous
year.
The center is open 6 days a
week; during this academic year,
the center was open on the last 3
Sundays before final exams as
well.
Continue to offer
Completed
services. The noise and
space issues present
challenges as the
number of students
increases each year.
Concerns include lack of
privacy and quiet for
tutoring sessions, safety
and security, and an
increase in students
complaining that they will
go elsewhere to study
because of the noise and
space issues. We
continue to encourage
students to come for
help during evenings and
on weekends when the
center is less crowded.
Tutor Development
Tutors will complete
surveys regarding
perceptions of personal
development and center
activities; tutors will
communicate conscious
perceptions of
self-improvement as time
experienced as tutors
increases.
95% of tutors stated that they
Continue trainings
agreed or strongly agreed that
throughout the year.
their academic and tutoring skills
had improved the longer they
had worked as tutors.
Status
Continuing
Assessment Plan
Core Activity
KPI
Target Outcome
Plan
Course Grades
C or higher grades
8% more QCC students who
Core activity and KPI will
attended tutoring for 5-10 hours will continue as before.
earn grades of C or higher than
students who did not attend tutoring.
Course Completion
Completion
8% more QCC students who
Core activity and KPI will
attended tutoring for 5-10 hours will continue as before.
earn grades of C or higher than
students who did not attend tutoring.
Tutor Development
Self-perceptions and faculty
evaluations regarding
tutoring skills
Faculty evaluations and surveys re
self perceptions of tutoring skills will
demonstrate that tutoring skills
significantly improve with time and
experience
Continue to provide ongoing
training for all tutors. We
are currently developing and
designing an online training
program for new tutors.