Queensborough Community College
Non-teaching Department
DEPARTMENT: Student Learning Center
July 2013
2012-2013 ACADEMIC YEAR
MISSION
The Student Learning Center is the hub of academic life at Queensborough Community College. It provides a
welcoming environment for students and faculty for teaching and learning. Offering a variety of research and
educational resources, including technology, as well as support services, the Student Learning Center is a fusion that
facilitates collaboration, exchange of information and functions to support current and life-long learning for all
members of our diverse community.
A. DEPARTMENT CORE ACTIVITIES AND PERFORMANCE
Core Activities
Key Performance Indicators
Briefly list the major
activities conducted or
performed to support the
mission of the department.
Briefly list the corresponding Key Performance Indicators
(KPIs) that measure the effectiveness of the department’s
activity. Key performance indicators are not outcomes—
for example, a KPI might be “volume of service,” whereas
an outcome might be “increase volume of service by 5
percent”).
Depending on activity, KPIs may include the following:
Provision of academic
support to QCC students
completing credit-bearing
courses in the following
areas: Arts and Humanities
(Foreign Languages; Art
History); Business; Health
Sciences; History;
Education; Nursing;
Sciences (Astronomy;
Biology; Chemistry;
Geology; Physics); Social
Sciences
Individual and group
tutoring
Review sessions for
specific courses
Coffee and Conversation
sessions to improve
communication skills and
cultural knowledge related
to Chinese, French,
German, Hebrew, Italian,
and Spanish
English Language Learners
workshops to develop
and/or improve
communication skills for
students in sciences, preNursing or business
courses
Review sessions for Math
for Chemistry, Physics
and/or Nursing
Provision of human
anatomy models,
textbooks, DVDs for
review/research
B.
Indicators to Be
Assessed
Yes or no. Indicators to
be assessed should
come from the previous
year’s report, part F,
column 4.








Volume of service
Course completion rates
Course grades
Student evaluation of tutors/tutoring services
Student attendance at workshops
Student evaluation of workshops
Pre and post quizzes
Tutor self-evaluations
Yes
Yes
Yes
Yes
No
No
No
Yes



Course completion rates
Course grades
Course completion rates and grades
Yes
Yes
No


Student attendance
Student evaluations of Coffee and Conversation
sessions
Quizzes/interactive activities at end of sessions
No
No
No
Student attendance at workshops
Pre and post workshop assessment of verbal skills
(1st and last days of workshop cycle)
Student self-evaluation regarding improvement
and confidence levels as results of the workshops
No
No


Student attendance at workshops
Quality of work completed during each session
No
No


Volume of service
Student surveys of general satisfaction with
services and comments/suggestions regarding
center needs
Yes
Yes




No
DEPARTMENT-SPONSORED ACTIVITIES, 2012-2013
Type of Activity and Topic
Coffee and Conversation: Spanish and Arabic
cultural similarities
Coffee and Conversation: Chinese and Hebrew
cultural similarities
Coffee and Conversation: French and German
cultural similarities
Coffee and Conversation: Italian and Spanish
cultural similarities
Coffee and Conversation: Hebrew and Arabic
cultural similarities
Coffee and Conversation: Italian and Arabic cultural
similarities
Organized, Presented, or
Both
Organized
Date
10/10/12
Number
Attending
27
Both
10/24/12
66
Both
11/21/12
45
Both
11/29/12
59
Organized
12/4/12
67
Organized
12/13/12
46
1
Queensborough Community College
Non-teaching Department
Coffee and Conversation: Culture and Marketing
(Spanish)
Coffee and Conversation: Culture and Marketing
(Italian)
Coffee and Conversation: Culture and Marketing
(French)
Coffee and Conversation: Culture and Marketing
(Chinese)
Coffee and Conversation: Culture and Marketing
(German)
Accounting Tutor Training
Foreign Language Tutor Training
Foreign Language Tutor Training
Foreign Language Tutor Training
Foreign Language Tutor Training
Tutor Welcome/Orientation
Tutor Welcome/Orientation
New Tutor Orientation
New Tutor Orientation
Tutor Training: Helping Students Become Active
Readers
Tutor Training: Helping Students Become Active
Readers
Front Desk Staff Training: Delivering Quality
Customer Service (intensive 2-day training)
Meeting with group and one-on-one sessions with
QCC Basketball team members and coaches:
Developing a Plan of Action
English Language Communication workshops (5
weeks)
English Language Communication workshops (5
weeks)
SLC tutors (volunteered) to usher and provide
general assistance to administration and students for
Honors Convocation and Dean’s List ceremonies
SLC tutors (volunteered) participated in and
represented QCC at CUNY Study Abroad
Information Day at York College
SLC tutors attended Relevance of the ADA to the
Community College Context
SLC tutors contributed $505 to the Robin Hood
Foundation to assist those affected by Hurricane
Sandy
SLC tutors assisted (volunteered ) Student Affairs in
the acceptance, sorting, and packaging donations at
the former Childcare building
SLC donated used textbooks to the Men Achieving
and Leading in Excellence and Success (M.A.LE.S.)
department in Student Affairs
C.
July 2013
Organized
3/19/13
25
Organized
4/18/13
47
Organized
4/24/13
50
Organized
4/29/13
31
Organized
5/8/13
21
Both
Both
Both
Both
Both
Both
Both
Both
Both
Both
3/28/13
2/26/13
2/27/13
4/18/13
4/22/13
8/22/12
1/22/13
8/22/12
1/23/13
3/12/13
7
6
9
9
6
51
57
13
19
27
Both
3/14/13
15
Both
17
16
22
Both h
3/12/13
3/14/13
10/15/12
Fall 2012
Spring 2013
Fall 2012
Both
Spring 2013
27
Both
Spring 2013
8
Both
Spring 2013
2
Both
Spring 2013
4
Both
Fall 2012
81
Both
Fall 2012
11
Both
Fall 2012
1
Both
39
INDIVIDUAL ACTIVITIES/ACHIEVEMENTS OF DEPARTMENT’S
ADMINISTRATIVE STAFF, 2012-2013
Name
Bonnie Cook
Achievement type (from
menu)
Served as member of
Business Assessment
committee
Completed Summer Institute
2012
Developed and delivered
online Tutor Training course
required for all tutors
Provided professional attire
to members of Mock Trial
Team in need
Participated in the
International Students
Orientation regarding options
for students in need of
academic support
Attended Security Awareness
in Cyberspace class
Citation
Semester
Fall 2012
Spring 2013
Summer 2012
Fall 2012
Spring 2013
Fall 2012
Spring 2013
Spring 2013
Summer 2013
2
Queensborough Community College
Alexandra Nestoras
Brenda Leong
Tutors: Jorge Heredia,
Luis Mendez, Eddy
Mingki, Lais Payano
Tutor: Erica Herrera
D.
Non-teaching Department
Developed and delivered
tutor training session:
Helping Students Become
Active Readers
Developed and delivered
Front Desk staff training
session: Delivering Quality
Customer Service
Attended Security Awareness
in Cyberspace class
Participated in Webinar class:
Utilizing Technology in the
Classroom
Attended 3 sessions
sponsored by SSD:
 Relevance of the
ADA to the
Community College
Context
 Universal Design
for Learning and
Assistive Technology
 Instructional
Strategies ad
Classroom
Management
Techniques
Attended Relevance of the
ADA to the Community
College Context
Served as member of the
Walk to Aspire Planning
Committee
Attended Security Awareness
in Cyberspace class
Provided professional attire
to members of Mock Trial
Team in need
Awarded Tutor of the Year
2012-2013 by Foreign
Language Department for
excellence in tutoring in
specific languages and
overall contribution to
department
Selected to participate in the
Salzburg Global Seminar,
Austria
July 2013
Spring 2013
Spring 2013
Fall 2012
Spring 2013
Spring 2013
Spring 2013
Fall 2012
Summer 2013
Fall 2012
Spring 2013
Spring 2013
Spring 2013
DEPARTMENT CHANGES, 2012-2013
Type (from menu)
Description of Change
Personnel or
organizational
change
Hiring of Associate
Director Alexandra
Nestoras
Program change
for tutor training
Development of online
tutor training course
for new tutors
Facilities
Basic signage
identifying center on
both sides of dividing
wall
Reason for
Change
High volume of
activity which
continues to
increase
To ensure that
all new tutors
receive certain
basic training
and to document
their
understanding of
the procedures,
policies, and
content
Students and
faculty
communicated
confusion trying
to find the
center
Date/Semester
Evaluation of Change*
Fall 2012
Ms. Nestoras has been an
excellent addition to the
center.
Spring 2013
Modifications are ongoing;
new tutors report a better
understanding of the center’s
policies and procedures;
Documentation regarding
tutor
participation/completion of
course and evaluation now
available.
Spring 2013
Positive reports received
from faculty, staff and
students looking for the
center.
3
Queensborough Community College
Equipment
Tables for
installation/locking of
iPads
2 used printers
received from
Academic Computer
Center (ACC)
Purchase of Anatomy
models for Biology
students
Installation of 3
security cameras
Desk, chair, shelving,
computer, printer for
Associate Director’s
space in the College
Discovery Tutoring
area.
Organizational
change
Changed procedures at
all front desk areas
regarding access to
models, computers,,
books, etc.
Other
SLC collaborated with
Marketing department
to revise and redesign
the center’s
informational brochure
Non-teaching Department
July 2013
To provide
tutors and
students access
to tablets for
research, images
and information
particularly
regarding
Biology
To provide
printers for both
sides of the
center
Student requests
to examine
models of lungs,
heart and liver
suggested need
for additional
models
Request made
by SLC after the
disappearance of
several items as
well as
realization that
daily activity at
the SLC was not
visible or filmed
Spring 2013
N/A
Spring 2013
N/A
Spring 2013
N/A
Fall 2012
Cameras seem to be properly
working.
Associate
Director
Alexandra
Nestoras was
hired during the
2012-2013
academic year.
Constant
“bottleneck” of
students waiting
for tutoring,
support, access
to resources
Need to update
information and
design brochure
that is in line
with the
college’s design
of brochures
Fall 2012
Security is becoming
increasingly of concern. The
center served a little over
1500 students during its first
year in 2006-2007. During
the 2012-2013 year, the
center served 9,691 students.
As a result, the center faces
challenges regarding not
only quality or quantity of
services but basic safety and
security for students and
staff. For further discussion
of this issue, see Attachment
A.
Equipment is satisfactory
Spring 2013
The changes have alleviated
some of the problems, issues
mentioned.
Spring 2013
Received positive feedback
E. ASSESSMENT AND EVALUATION, 2012-2013
Key Performance
Indicator*
Grades of C or
higher
Target outcome(s) for
Key Performance
Indicator**
Actual
outcome(s)
Recommended
action plan
8% more QCC students
who attended tutoring
for 5-10 hours will earn
grades of C or higher
than students who did
not attend tutoring.
80% of students
who completed
5-10 hours of
tutoring earned
grades of ≥ C
as compared to
63% of students
who did not
attend tutoring
Continue to work with
faculty and tutors to
help tutors continually
strengthen and improve
their skills and subject
content knowledge;
communicate with
administration and
academic departments,
Recommended
status of Core
Activity and KPI
(see menu)
Continue
4
Queensborough Community College
Non-teaching Department
and earned
grades of ≥ C; a
difference of
17%. This
difference
exceeds our
goal of 8%.
For additional
information
regarding grades
and completion
rates, see
Attachments B1
and B2.
Course Completion
Tutor Development
8% more QCC students
who attended tutoring
for 5-10 hours will
complete their courses
than students who did
not attend tutoring.
Faculty evaluations and
tutor surveys regarding
self-perceptions of
tutoring skills will
demonstrate that
tutoring skills
significantly improve
with time and
experience.
84% of students
who completed
5-10 hours of
tutoring
completed their
courses as
compared to
78% of students
who did not
receive tutoring
services. This is
a 6%
difference
although it did
not meet our
goal of 8%.
100% of
faculty
evaluations
suggest that
tutor skills
improve over
time and with
experience.
Student
evaluations of
tutors suggest
that 95+%
students are
very satisfied
with tutors at
the SLC.
Tutors’ selfperceptions
suggest that
with time and
experience,
tutors develop
skills as well as
self-confidence.
Work on development of
Development
particularly the Chairs,
regarding the
importance and need
for the involvement of
Faculty
Coordinators/Academic
Facilitators to become
involved with training
and evaluation of
tutors, acting as liaison
and advocate for the
SLC with academic
departments. For
further discussion and
of this area, see
Attachment B3.
Continue to work with
faculty, students and
tutors to help students
complete their courses,
particularly through
encouraging students to
visit the center on a
consistent basis so that
development of both
good habits and a
“relationship” with the
center are established.
Faculty serving as
Coordinators/
Facilitators evaluate
tutors regarding subject
matter knowledge at
least once each
semester. 100% of
those evaluations
completed indicated
that tutors possessed
the required
knowledge.
July 2013
Continue
Continue
Evaluations of tutors
and the Student
Learning Center are
made available to
students during the last
3 weeks of each
semester. The
questionnaires are
completed
anonymously and
placed in a designated
box near the Office
Assistant’s desk.
Overall, students rated
the tutors and the
center very positively
For further information
and discussion, see
Attachment C.
For additional and
detailed information
tutors’ self-perceptions
regarding abilities,
patience,
communication skills,
etc. see Attachments
D1 and D2.
Continue to modify and
Continuing
5
Queensborough Community College
online tutor training
course
Non-teaching Department
and delivery of
online tutor
training course
is completed.
July 2013
improve course
content.
6
Queensborough Community College
F.
Non-teaching Department
July 2013
ASSESSMENT PLAN FOR NEW YEAR, 2013-2014
Core Activity
(New Year)
Key Performance
Indicator
(New Year)
Target Outcome(s)*
Plan for Achieving
Target Outcome
Divisional Head
Approval
(Date)
Provision of
academic support
to QCC students
completing creditbearing courses in
the following
areas: Arts and
Humanities
(Foreign
Languages; Art
History);
Business; Health
Sciences; History;
Education;
Nursing; Sciences
(Astronomy;
Biology;
Chemistry;
Geology;
Physics); Social
Sciences
Grades
The number of
students who attend
tutoring for 5-10 hours
and earn grades of ≥
C will be 10% higher
than the number who
did not attend tutoring
but earn course grades
that are ≥ C.
Core activity and KPI
will continue as
before.
Provision of
academic support
to QCC students
completing creditbearing courses in
the following
areas: Arts and
Humanities
(Foreign
Languages; Art
History);
Business; Health
Sciences; History;
Education;
Nursing; Sciences
(Astronomy;
Biology;
Chemistry;
Geology;
Physics); Social
Sciences
Coffee and
Conversation
sessions to
improve
communication
skills and cultural
knowledge related
to French,
German, Hebrew,
Italian, Spanish,
and Italian
English Language
Learners
workshops to
develop and/or
improve
communication
skills for students
in sciences, preNursing or
business courses
Completion Rates
The number of
students who attend
tutoring for 5-10 hours
and complete their
courses will be 8%
higher than the
number who did not
attend tutoring but
completed their
courses.
Core activity and KPI
will continue as
before.
Student attendance
Student evaluations of
Coffee and
Conversation sessions
Quizzes/interactive
activities at end of
sessions
Establish baselines
regarding volume and
assessments
Core activity and KPI
will continue as
before.
Student attendance at
workshops
Pre and post workshop
assessment of verbal
skills (1st and last days
of workshop cycle)
Student self-evaluation
regarding
improvement and
confidence levels as
results of the
workshops
Student attendance at
workshops
Establish baselines
regarding volume and
assessments
Core activity and KPI
will continue as
before.
Establish baselines
regarding volume and
Core activity and KPI
will continue as
Review sessions
for Math for
7
Queensborough Community College
Chemistry,
Physics and/or
Nursing
Encourage and
support tutor
development
regarding content
knowledge and
facilitation of
learning skills
Quality of work
completed during each
session
Faculty evaluation of
tutors
Student evaluation of
tutors
Survey of Tutor selfperceptions
Non-teaching Department
assessments
before.
Faculty, students and
tutors will report that
tutoring skills
significantly improve
with time and
experience.
Core activity and KPI
will continue as
before.
July 2013
8
Queensborough Community College
Non-teaching Department
July 2013
Attachment A
Student Learning Center Security Issues and Concerns
The center is an open area with 2 “sides” divided by a wall. All credit-bearing courses, with the
exception of Math and English, are tutored by the center. Some courses are “high volume”
regarding the number of students seeking tutoring assistance. For example, requests for help in
Biology 301 and 302 (Anatomy & Physiology) courses are so numerous that tutoring is usually
provided to small or sometimes large groups. Whether the session focuses on lecture, lab or the
examination and understanding of human anatomy models, these sessions can be, and usually
are, loud with much discussion going back and forth between students and tutors. The noise and
activity can interfere with other ongoing tutoring sessions in which these students need a quiet,
calm environment in which they can speak with and listen to the tutors who are helping them
clarify understanding of content or demonstrate competency in the subject(s) of concern. The
number of students who have communicated their dissatisfaction with space and/or noise level
has increased during the last few years in direct proportion to the increase in usage of center
services by students.
The other issue that has cropped up in recent years often occurs in environments that are
overcrowded, and that is dealing with high stress levels that can result in serious problems.
Students will often arrive at the center already stressed because of upcoming deadlines, tests,
papers. If their requests for tutoring cannot be immediately met, some may communicate more
than just disappointment, often anger. To a point, this is understandable but this has happened
more and more, even during evenings and weekends, when the supervisor may not be present.
The loudness, physical crowding and general congestion of the center are such that students’
tempers may flare with each other, tutors and staff. Although the installation of cameras
suggests that much activity in the center is recorded, additional concerns exist regarding exit
strategies in the event of certain emergencies and possible threats .
The Student Learning Center can be accessed from the Academic Computing Center, the
Learning Center entrance to the Library from the Quad or the internal stairs by the Campus
Writing Center. The Student Learning Center can then be viewed as an open area; there is no
specific doorway or entrance to it. And once the tutor, staff or student enters this area, there is
no exit. Students and tutors are exposed and become vulnerable to any natural disaster or attack
that might occur. Once again, it is important to understand that students, tutors or staff that are
working or located at the back of the center have no means of escape should something happen
at or near the front of the center. With the increasing number of violent incidents occurring
nationwide and sometimes even on our campus, it is incumbent upon us as an institution to
discuss and create alternative methods that address security concerns and communicate such
plans to members of the QCC community.
9
Queensborough Community College
Non-teaching Department
July 2013
Attachment B1 – Student Activity summary
Summer 5/29 ‐ 8/16/2012 Tutoring Self‐Study Total Fall 8/27 ‐ 12/21/2012 # of Students 207 244 451 # of Students 1467 2586 Tutoring Self‐Study Workshop ‐Coffee and Conversation ‐Math for Physics ‐English Communication Total 4403 Winter 1/2 ‐ 1/23/2013 # of Students 17 # of Hours 579 579 # of Hours 4177 310 1 39 Tutoring Self‐Study Total Spring 1/28 ‐ 5/24/2013 47 64 # of Students 1571 3016 Tutoring Self‐Study Workshop ‐Coffee and Conversation ‐English Communication Total 3985 Academic Year (2012‐2013) # of Students 3262 5893 Tutoring Self‐Study/Study Groups Workshop ‐Coffee and Conversation ‐Math for Physics ‐English Communication Total* 4177 # of Hours 30 174 12 4694 # of Hours 9480 484 1 51 9691 # of Visits 4936 6597 N/A 1 96 11630 # of Visits 33 57 90 30 # of Hours 4694 # of Visits 640 620 1260 9480 # of Visits 5684 8738 N/A 37 14459 # of Visits 11293 16012 N/A 1 133 27439 * 1) Total of all students receiving learning support services provided by the Student Learning Center during 2012‐
2013 academic year. 2) There was a 1% increase of student activity from the 2011‐2012 academic year (volume of 9589) compared to 2012‐2013 (volume of 9691). 10
Queensborough Community College
Non-teaching Department
July 2013
Attachment B2 – Course Grades and Completion Rates
# of Tutoring vs. Non‐Tutoring (C and Above) Student Tutoring 2044 Above 71% Non‐Tutoring 65% 23268 # of Student C and Complete
Tutoring 2393
d 85%
Non‐Tutoring 22919
69%
Tutoring vs. Non‐Tutoring (Completed) (71% of students who received tutoring earned C and above) (65% of the students who did not received tutoring received C and above.) (85% of students who received tutoring completed the course.) (69% of the students who did not received tutoring completed the course.) Note: The information above pertains to 40 of 123 courses tutored by the Student Learning Center during the 2012‐2013 academic year. 11
Queensborough Community College
Non-teaching Department
July 2013
Attachment B3
Course Grades
The Student Learning Center provided learning support services for 9,691 students during the
2012-2013 academic year.
Although the course grades and completion rates reports indicate that there is a significant and
positive effect related to tutoring and learning support by the Student Learning Center, the center
still faces challenges regarding specific courses. For example, it did not appear to make a
positive difference for students tutored 5-10 hours for BU 203 Principles of Statistics. Two
senior Statistics tutors resigned from their positions last summer in order to pursue full time jobs
in business; new tutors have been hired but it is anticipated that new tutors need to experience at
least one academic year before gaining the self-confidence and skills needed for this subject area.
Also, because each Business Statistics faculty member may focus on different topics, chapters,
and/or present different formulas to perform specific equations, etc., tutors may initially need
time to “learn” the teaching methods, types of calculations presented by instructors other than the
one he/she studied under at QCC. The importance of the Faculty Coordinator/Academic
Facilitator role at the center is also a factor.
During the last few years, CUNY policies/rules are such that potential faculty interested in
working as a Faculty/Coordinator/Academic Facilitator for the SLC may not be eligible to do so.
This creates challenges including the loss of a liaison between the SLC and academic department
as well as an advocate for the SLC and strong source for hiring, training and evaluation of tutors.
The center currently seeks Facilitators for Biology, Business, Chemistry, Physics and Social
Sciences.
Regardless of the challenges previously mentioned, the center will continue to focus on
improvement in grades for BU 203 during the next year.
12
Queensborough Community College
Non-teaching Department
July 2013
Attachment C
Student Evaluation of Tutors
Introduction
Evaluations of tutors and the Student Learning Center are made available to students during the
last 3 weeks of each semester. The questionnaires are completed anonymously and placed in a
designated box near the Office Assistant’s desk. Overall, students rated the tutors and the center
very positively:
% of Students
Agree/Strongly Agree with Statement
95%
Tutor knew subject well
94%
Tutor explained the materials in a way understood
94%
Tutor asked questions that helped student develop his/her own
ideas
93%
Tutor gave student useful study strategies
91%
Tutor helped student to improve my grade in the course
96%
Student would recommend Student Learning Center to other
students
Additional and specific details regarding student evaluations are attached. While SLC tutors and
the center itself were generally rated highly by students, there is some mention of an insufficient
number of tutors. To a large extent, this perception of a few people is not surprising; since much
of the tutoring is done on a walk-in basis, those students who must wait for a tutor or must return
at another time for a tutor, can be very frustrated. In addition, as new tutors are hired and trained,
a “learning curve” can be observed; even those tutors who have high GPAs and possess strong
subject matter knowledge face challenges during the initial few months. Developing into a good
tutor is a process that takes at least a year and usually more.
13
Queensborough Community College
Non-teaching Department
July 2013
OVERALL 6 5 I was greeted and helped in a timely manner 231
46
4
4
285
The tutor was on time for the appointment 221
54
3
2 5
285
The tutor had a positive attitude 244
31
7
3
285
The tutor knew the subject well The tutor explained the material in a way I understood 236
35
8
2
1 3
285
235
34
13
1
2
285
The tutor was well organized 231
47
6
1 The tutor encouraged me to ask questions The tutor asked questions that helped me develop my own ideas The tutor suggested other sources to help me understand 216
49
15
1
1 2 1
285
221
47
10
2
1 3 1
285
200
44
19
7
1 3 1
285
The tutor gave me useful study strategies The tutor helped me improve my grade in the course After the session, I felt more prepared for my class 213
53
10
2
5 2
285
216
43
9
1
14 2
285
233
37
7
3
2 3
285
I would return for another tutoring session 242
31
8
2
2 285
I would recommend the SLC to other students 244
31
5
2
3 285
On average, how many hours per week do you use the SLC? 3 to 5 6 to 10 11 + No Response Before a tutoring session, I prepared myself by: Reviewing assigned reading Reviewing lecture notes Working on assigned problems Identifying specific questions to ask None No Response 227
37
10
11
80%
13%
3.0%
4.0%
4 3 2 1 Legend: 6 5 4 3 2 1 0 0 285
Strongly Agree Agree Somewhat Agree Disagree Strongly Disagree Not Applicable No Response 120
131
96
97
19
11
For which subjects do you come for tutoring? Business Biology Chemistry Nursing Physics Social Sciences/History Foreign Languages Geology Electrical Engineering No Response 61
73
36
5
17
31
94
1
1
5
14
Queensborough Community College
Non-teaching Department
July 2013
OVERALL 15
Queensborough Community College
Non-teaching Department
July 2013
OVERALL Number of preparation methods 0‐1 methods 175 60% 2+ methods 115 40% Students with 0‐1 preparation methods How students prepare prior to tutoring Reviewing assigned reading Reviewing lecture notes Working on assigned problems Identifying specific questions to ask None No Response Students with 2 or more preparation methods 51
42
28
27
13
14
How students prepare prior to tutoring Reviewing assigned reading Reviewing lecture notes Working on assigned problems Identifying specific questions to ask 76
91
71
78
16
Queensborough Community College
Non-teaching Department
July 2013
OVERALL Comments Positive Negative No Response 134 7 144 47%
2.0%
51%
Positive Comments: 1. Tutors helped improve students' confidence and self‐esteem. 2. Tutors helped students enjoy their subjects. 3. Students felt they would definitely come back to SLC. 4. Students would recommend SLC to others. 5. Tutors helped improve students' grades. 6. Tutors helped students work independently. 7. Tutors were engaging, knowledgeable, patient, and communicated well. 8. Tutors made students feel comfortable. 9. Tutors helped improve students' confidence and self‐esteem. 10. Tutors helped students outside their sessions. 11. The SLC is a good environment to study. Negative Comments / Areas of Improvement: 1. Lack of tutors. 2. Lack of tutor availability for certain subject areas (Cost Accounting). 3. Need more tutors at least 3 weeks prior to finals. 4. Student requests more sessions per day or back‐to‐back sessions. 5. Some tutors were not as polite as others. 6. Student sometimes would get more confused. 7. Tutor was mean. 8. Tutor was rude, student felt uncomfortable. 9. Lack of time during a session. 10. Tutor was too serious. 11. Tutor made student feel nervous. 17
Queensborough Community College
Non-teaching Department
July 2013
ART 6 5 4 3 2 1 0 I was greeted and helped in a timely manner 1
1
The tutor was on time for the appointment 1
1
The tutor had a positive attitude 1
1
The tutor knew the subject well The tutor explained the material in a way I understood 1
1
The tutor was well organized 1
The tutor encouraged me to ask questions The tutor asked questions that helped me develop my own ideas The tutor suggested other sources to help me understand 1
1
1
1
1
1
1
1
The tutor gave me useful study strategies The tutor helped me improve my grade in the course After the session, I felt more prepared for my class 1
I would return for another tutoring session 1
1
I would recommend the SLC to other students 1
1
On average, how many hours per week do you use the SLC? 3 to 5 6 to 10 11 + No Response Before a tutoring session, I prepared myself by: Reviewing assigned reading Reviewing lecture notes Working on assigned problems Identifying specific questions to ask None No Response 1
1
1
100%
1
1
1
1
Legend: 6 5 4 3 2 1 0 Strongly Agree Agree Somewhat Agree Disagree Strongly Disagree Not Applicable No Response 1
For which subjects do you come for tutoring? Business Biology Chemistry Nursing Physics Social Sciences/History Foreign Languages Geology Electrical Engineering No Response 1
18
Queensborough Community College
Non-teaching Department
July 2013
BIOLOGY 6 5 4 I was greeted and helped in a timely manner 56
12
The tutor was on time for the appointment 49
15
The tutor had a positive attitude 60
The tutor knew the subject well The tutor explained the material in a way I understood 3 2 1 0 1
69
1
1 3
69
6
2
69
58
6
3
1
1 69
57
8
2
1
The tutor was well organized 58
7
3
1 69
The tutor encouraged me to ask questions The tutor asked questions that helped me develop my own ideas The tutor suggested other sources to help me understand 55
9
4
1 69
59
5
4
1 69
52
7
6
3
1 69
The tutor gave me useful study strategies The tutor helped me improve my grade in the course After the session, I felt more prepared for my class 54
7
5
1
2 69
54
6
4
1
4 69
61
4
2
1
1 69
I would return for another tutoring session 63
4
1
1 69
I would recommend the SLC to other students 64
3
1
1 69
On average, how many hours per week do you use the SLC? 3 to 5 6 to 10 11 + No Response Before a tutoring session, I prepared myself by: Reviewing assigned reading Reviewing lecture notes Working on assigned problems Identifying specific questions to ask None No Response For which subjects do you come for tutoring? Business Biology Chemistry Nursing Physics Social Sciences/History Foreign Languages Geology Electrical Engineering No Response 51
14
3
1
74%
20%
4.5%
1.5%
Legend: 6 5 4 3 2 1 0 1
69
Strongly Agree Agree Somewhat Agree Disagree Strongly Disagree Not Applicable No Response 40
39
20
23
5
3
64
2
1
1
19
Queensborough Community College
Non-teaching Department
July 2013
BUSINESS 6 5 I was greeted and helped in a timely manner 40
12
2
1
55
The tutor was on time for the appointment 39
13
1
2
55
The tutor had a positive attitude 43
9
2
1
55
The tutor knew the subject well The tutor explained the material in a way I understood 43
9
1
2
55
43
9
3
55
The tutor was well organized 40
15
55
The tutor encouraged me to ask questions The tutor asked questions that helped me develop my own ideas The tutor suggested other sources to help me understand 37
14
3
1 55
35
16
2
1 31
18
5
The tutor gave me useful study strategies The tutor helped me improve my grade in the course After the session, I felt more prepared for my class 35
18
1
36
14
2
3 38
14
I would return for another tutoring session 43
10
2
55
I would recommend the SLC to other students 43
11
1
55
On average, how many hours per week do you use the SLC? 3 to 5 6 to 10 11 + No Response Before a tutoring session, I prepared myself by: Reviewing assigned reading Reviewing lecture notes Working on assigned problems Identifying specific questions to ask None No Response For which subjects do you come for tutoring? Business Biology Chemistry Nursing Physics Social Sciences/History Foreign Languages Geology Electrical Engineering No Response 4 42
9
1
3
76%
16%
2%
6%
3 2 1 1
1
Legend: 6 5 4 3 2 1 0 0 1
55
55
1
55
55
2
55
Strongly Agree Agree Somewhat Agree Disagree Strongly Disagree Not Applicable No Response 16
22
26
16
2
4
54
1
1
3
20
Queensborough Community College
Non-teaching Department
July 2013
CHEMISTRY 6 5 4 3 I was greeted and helped in a timely manner 24
3
The tutor was on time for the appointment 25
5
The tutor had a positive attitude 26
2
2
The tutor knew the subject well The tutor explained the material in a way I understood 24
2
3
23
4
The tutor was well organized 23
The tutor encouraged me to ask questions The tutor asked questions that helped me develop my own ideas The tutor suggested other sources to help me understand 2 0 30
30
30
3
30
5
2
30
22
5
1
1 20
6
1
1
2 30
20
6
2
1
1 30
The tutor gave me useful study strategies The tutor helped me improve my grade in the course After the session, I felt more prepared for my class 20
6
2
1
1 30
21
4
2
2 22
5
2
1
30
I would return for another tutoring session 24
3
2
1
30
I would recommend the SLC to other students 24
2
2
1
1 30
On average, how many hours per week do you use the SLC? 3 to 5 6 to 10 11 + No Response Before a tutoring session, I prepared myself by: Reviewing assigned reading Reviewing lecture notes Working on assigned problems Identifying specific questions to ask None No Response For which subjects do you come for tutoring? Business Biology Chemistry Nursing Physics Social Sciences/History Foreign Languages Geology Electrical Engineering No Response 27
1
1
1
90%
3.3%
3.3%
3.3%
2
1 1
Legend: 6 5 4 3 2 1 0 1
30
1
30
1
30
Strongly Agree Agree Somewhat Agree Disagree Strongly Disagree Not Applicable No Response 7
18
14
13
1
1
1
3
30
1
2
1
21
Queensborough Community College
Non-teaching Department
July 2013
FOREIGN LANGUAGES 6 5 4 I was greeted and helped in a timely manner 73
11
The tutor was on time for the appointment 72
12
The tutor had a positive attitude 77
The tutor knew the subject well The tutor explained the material in a way I understood 3 2 1 0 7
75
10
76
6
The tutor was well organized 74
11
85
The tutor encouraged me to ask questions The tutor asked questions that helped me develop my own ideas The tutor suggested other sources to help me understand 67
15
2
85
71
11
3
85
66
14
3
85
The tutor gave me useful study strategies The tutor helped me improve my grade in the course After the session, I felt more prepared for my class 70
14
1
85
69
14
1 1
85
75
8
1
1
85
I would return for another tutoring session 74
9
2
85
I would recommend the SLC to other students 74
10
1
85
On average, how many hours per week do you use the SLC? 3 to 5 6 to 10 11 + No Response Before a tutoring session, I prepared myself by: Reviewing assigned reading Reviewing lecture notes Working on assigned problems Identifying specific questions to ask None No Response For which subjects do you come for tutoring? Business Biology Chemistry Nursing Physics Social Sciences/History Foreign Languages Geology Electrical Engineering No Response 71
8
3
3
84%
9%
3.5%
3.5%
1
2
1
2
Legend: 6 5 4 3 2 1 0 1
85
85
1
85
85
1
85
Strongly Agree Agree Somewhat Agree Disagree Strongly Disagree Not Applicable No Response 33
32
21
27
7
1
2
5
2
1
2
85
22
Queensborough Community College
Non-teaching Department
July 2013
HISTORY 6 5 4 3 2 1 0 I was greeted and helped in a timely manner 8
3
11
The tutor was on time for the appointment 9
2
11
The tutor had a positive attitude 8
3
11
The tutor knew the subject well The tutor explained the material in a way I understood 7
3
1
11
8
1
2
11
The tutor was well organized 9
2
11
The tutor encouraged me to ask questions The tutor asked questions that helped me develop my own ideas The tutor suggested other sources to help me understand 8
11
11
3
8
2
6
4
1 11
The tutor gave me useful study strategies The tutor helped me improve my grade in the course After the session, I felt more prepared for my class 6
4
1 11
9
1
1 11
9
1
1 11
I would return for another tutoring session 9
1
1 11
I would recommend the SLC to other students 9
1
1 11
On average, how many hours per week do you use the SLC? 3 to 5 6 to 10 11 + No Response Before a tutoring session, I prepared myself by: Reviewing assigned reading Reviewing lecture notes Working on assigned problems Identifying specific questions to ask None No Response For which subjects do you come for tutoring? Business Biology Chemistry Nursing Physics Social Sciences/History Foreign Languages Geology Electrical Engineering No Response 9
0
1
1
82%
0.0%
9.0%
9.0%
1
Legend: 6 5 4 3 2 1 0 Strongly Agree Agree Somewhat Agree Disagree Strongly Disagree Not Applicable No Response 3
4
2
4
1
1
1
9
1
2
23
Queensborough Community College
Non-teaching Department
July 2013
MATH 6 5 4 3 2 1 0 I was greeted and helped in a timely manner 1
1
The tutor was on time for the appointment 1
1
The tutor had a positive attitude 1
1
The tutor knew the subject well The tutor explained the material in a way I understood 1
1
The tutor was well organized The tutor encouraged me to ask questions The tutor asked questions that helped me develop my own ideas The tutor suggested other sources to help me understand 1
1
1
1
1
1
1
1
1
1
The tutor gave me useful study strategies The tutor helped me improve my grade in the course After the session, I felt more prepared for my class 1
1
1
1
I would return for another tutoring session 1
1
I would recommend the SLC to other students 1
1
On average, how many hours per week do you use the SLC? 3 to 5 6 to 10 11 + No Response Before a tutoring session, I prepared myself by: Reviewing assigned reading Reviewing lecture notes Working on assigned problems Identifying specific questions to ask None No Response For which subjects do you come for tutoring? Business Biology Chemistry Nursing Physics Social Sciences/History Foreign Languages Geology Electrical Engineering No Response 1
1
1
100%
Legend: 6 5 4 3 2 1 0 Strongly Agree Agree Somewhat Agree Disagree Strongly Disagree Not Applicable No Response 1
1
24
Queensborough Community College
Non-teaching Department
July 2013
NURSING 6 5 4 3 2 1 0 I was greeted and helped in a timely manner 1
1
The tutor was on time for the appointment 1
1
The tutor had a positive attitude 1
1
The tutor knew the subject well The tutor explained the material in a way I understood 1
1
The tutor was well organized The tutor encouraged me to ask questions The tutor asked questions that helped me develop my own ideas The tutor suggested other sources to help me understand 1
1
1
1
1
1
1
1
1
1
The tutor gave me useful study strategies The tutor helped me improve my grade in the course After the session, I felt more prepared for my class 1
1
1
1
I would return for another tutoring session 1
1
I would recommend the SLC to other students 1
1
On average, how many hours per week do you use the SLC? 3 to 5 6 to 10 11 + No Response Before a tutoring session, I prepared myself by: Reviewing assigned reading Reviewing lecture notes Working on assigned problems Identifying specific questions to ask None No Response For which subjects do you come for tutoring? Business Biology Chemistry Nursing Physics Social Sciences/History Foreign Languages Geology Electrical Engineering No Response 1
1
1
100%
Legend: 6 5 4 3 2 1 0 Strongly Agree Agree Somewhat Agree Disagree Strongly Disagree Not Applicable No Response 1
1
1
1
1
25
Queensborough Community College
Non-teaching Department
July 2013
PHYSICS 6 I was greeted and helped in a timely manner 14
1
15
The tutor was on time for the appointment 12
3
15
The tutor had a positive attitude 14
1
15
The tutor knew the subject well The tutor explained the material in a way I understood 14
1
14
1 The tutor was well organized 14
1 The tutor encouraged me to ask questions The tutor asked questions that helped me develop my own ideas The tutor suggested other sources to help me understand 13
2
15
14
1
15
13
1
The tutor gave me useful study strategies The tutor helped me improve my grade in the course After the session, I felt more prepared for my class 14
1
15
15
15
I would return for another tutoring session 14
1 15
I would recommend the SLC to other students 14
15
On average, how many hours per week do you use the SLC? 3 to 5 6 to 10 11 + No Response Before a tutoring session, I prepared myself by: Reviewing assigned reading Reviewing lecture notes Working on assigned problems Identifying specific questions to ask None No Response For which subjects do you come for tutoring? Business Biology Chemistry Nursing Physics Social Sciences/History Foreign Languages Geology Electrical Engineering No Response 5 4 14
14
1
1
93%
7.0%
0.0%
0.0%
2 1 1 14
1
0
0
3 Legend: 6 5 4 3 2 1 0 0 15
15
15
1
15
Strongly Agree Agree Somewhat Agree Disagree Strongly Disagree Not Applicable No Response 8
7
5
4
4
1
4
1
15
1
1
1
1
26
Queensborough Community College
Non-teaching Department
July 2013
SOCIAL SCIENCES & HEALTH 6 I was greeted and helped in a timely manner 14
3
17
The tutor was on time for the appointment 13
3
1 17
The tutor had a positive attitude 14
2
17
The tutor knew the subject well The tutor explained the material in a way I understood 13
3
12
5
17
The tutor was well organized 11
6
17
The tutor encouraged me to ask questions The tutor asked questions that helped me develop my own ideas The tutor suggested other sources to help me understand 12
3
17
12
5
17
10
3
3
1 17
The tutor gave me useful study strategies The tutor helped me improve my grade in the course After the session, I felt more prepared for my class 12
3
1
1 17
11
3
3 17
12
4
17
I would return for another tutoring session 13
4
17
I would recommend the SLC to other students 14
3
17
On average, how many hours per week do you use the SLC? 3 to 5 6 to 10 11 + No Response Before a tutoring session, I prepared myself by: Reviewing assigned reading Reviewing lecture notes Working on assigned problems Identifying specific questions to ask None No Response For which subjects do you come for tutoring? Business Biology Chemistry Nursing Physics Social Sciences/History Foreign Languages Geology Electrical Engineering No Response 5 4 11
4
1
1
65%
23%
6%
6%
3 2 1
2
1
Legend: 6 5 4 3 2 1 0 1 0 1
17
Strongly Agree Agree Somewhat Agree Disagree Strongly Disagree Not Applicable No Response 12
8
7
7
3
16
2
27