Queensborough Community College
Non-teaching Department
DEPARTMENT:
Academic Literacy Learning Center
July 2013
2012-2013 ACADEMIC YEAR
MISSION
INSTRUCTIONS:
Your mission statement should be no more than 80 words in length.
The Academic Literacy Learning Center (ALLC) provides course mandated and course nonmandated reading, writing, study skills, ePortfolio, and academic service-learning project support
to Queensborough Community College students who are enrolled in Academic Literacy courses
so that these students exit remediation and enroll in gateway courses in a timely manner.
A. DEPARTMENT CORE ACTIVITIES AND PERFORMANCE
Core Activities
Key Performance Indicators
Indicators to Be
Assessed
Briefly list the major
activities conducted or
performed to support the
mission of the
department.
Briefly list the corresponding Key Performance
Indicators (KPIs) that measure the effectiveness of
the department’s activity. Key performance
indicators are not outcomes—for example, a KPI
might be “volume of service,” whereas an outcome
might be “increase volume of service by 5 percent”).
Yes or no. Indicators
to be assessed should
come from the
previous year’s
report, part F,
column 4.
Provide 20-hour ACT
COMPASS Reading
Workshops to students
exiting BE 122 and BE
226 with grades of NC
(BE 12)
Provide 9-session
reading interventions
for BE 122 and BE
226 Students exiting
remediation
Provide 4-session
CATW Interventions
for BE 112 and BE
205 students exiting
remediation
Provide CATW Testtaking Interventions
for BE 111, 201, and
Number of students attending the 20-hour ACT
COMPASS Reading Workshops will remain
consonant with the needs.
Yes
Number of BE 122 and BE 226 attending a 9session ACT COMPASS Reading Review
Yes
Number of BE 112 and BE 205 students
attending a CATW Intervention
Yes
Number of BE 111, 201, and 203 receiving testtaking strategy support for accelerating
remediation.
Yes
1
Queensborough Community College
203 students
accelerating early exit
from remediation
Provide 3 day
interventions for BE
121 and BE 225
students accelerating
early exit from
remediation
Provide instructional
technology support for
all students enrolled in
Academic Literacy
courses.
Provide instructional
technology for course
mandated support
Provide small group
tutoring support to all
students enrolled in
Academic Literacy
courses.
Plan, develop, and
implement USIP 2012
seminar for first time
students placed in
remediation
Provide tutoring
support for BE 16
workshop
Provide in class
support to higher level
AL courses
Provide tutor support
for the administration
of the Diagnostic
testing for admitted
AL students
Providing ePortfolio
support to students
Providing clicker
usage to students
Provide ePortfolio
development for
Summer Scholarship
students
Non-teaching Department
July 2013
Number of BE 121 and BE 225 students
receiving test-taking strategy support for
accelerating remediation.
Yes
Increase online resources for ALLC students.
Yes
Provide online directory for faculty.
Yes
Number of AL students attending tutoring is
consonant with budget.
Yes
Number of first time students placed in
remediation in USIP 2012
Yes
Number of services provided
Yes
Number of assigned in class tutors
Yes
Number of assigned tutors to Diagnostic Testing
Yes
Number of classes/students who receive
ePortfolio tutorials
Number of classes/workshops./seminars and
students who utilize the clickeers
Number of ePortfolio development for Summer
Scholarship
Yes
Yes
Yes
2
Queensborough Community College
B.
Non-teaching Department
July 2013
DEPARTMENT-SPONSORED ACTIVITIES, 2012-2013
INSTRUCTIONS:
For each activity, please indicate
1. the type and topic of activity and name of organizer/presenter if applicable
2. whether department members organized the activities or gave presentations
or both
3. the date (select from the calendar drop-down; if you do not know the exact
date, use the first day of the month when it occurred)
4. the number attending the event
Type of Activity and Topic
Instructional Technology Support to Course
Mandated Students (Computer Lab H 239)
Instructional Technology Support to Course
Mandated Students (Computer Lab H 239)
Small group tutoring: Fall 2012
Small group tutoring: Spring 2013
8-hour CATW Interventions
10-hour CATW Interventions
9- 1 hour ACT COMPASS Review Sessions
9- 1 hour ACT COMPASS Review Sessions
20-hour ACT COMPASS Workshops for BE
122/226 Students with Grades of NC
In class support
In class support
ePortfolio sessions
ePortfolio sessions
Clicker support
Reading Recitation support
Reading Recitation support
Academic Service-Learning
Academic Service-Learning
Academic Literacy Learning Center Tutor
Training: Planning Meeting for ACT
COMPASS Reading Workshop
Academic Literacy Learning Center Tutor
Training: Planning Meeting for ACT
COMPASS Reading Workshop (Repeat
Session)
Organized, Presented,
or Both
Both
Date
Both
organized
organized
Both
Both
Both
Spring
2013
Fall 2012
Sp 2013
Fall 2012
Sp 2013
Fall 2012
Sp 2013
7/2-1/126/30/13
Fall 2012
Sp 2013
Fall 2012
Sp 2013
Sp 2013
Both
Both
Organized
Organized
Both
Fall 2012
Sp 2013
Fall 2012
Sp 2013
7/11/12
10 classes
5 classes
350
350
14
sessions
1056
857
5
5
7
Both
8/09/12
10
Both
Both
Both
Both
Both
Both
Both
Fall 2012
Number
Attending
1462
1193
591
615
110
78
244
188
248
3
Queensborough Community College
Non-teaching Department
Computer Lab Facilitated
Pearson – My Reading Lab Training
Facilitated Adult Literacy Best
Test Training
Staff meeting: Fall 2012 ALLC Overview
Staff meeting: Reviewing Procedures for
Hurricane Sandy make-up Labs and
Assignments
Week-end ALLC Operations due to Storm
Sandy
July 2013
Both
9/4/12
3
Organized
2/17/2013 5
Both
Both
9/6/12
11/07/12
9
12
Both
December
2, 13, 14,
and 15,
2012
Staff meeting: ACT Reading COMPASS
Workshop
Academic Literacy Learning Center: Update
One
ALLC Orientations
ALLC Tutor Training and Materials
Both
12/27/12
24 hours
of added
services
on
weekends;
5
tutors/staff
hired to
provide
coverage
6
Both
1/28/13
12
Both
Both
7/12-3/13
2/27/13
6
15
Classroom Concerns When Working with
Chinese Learners of English
Presenter: Weier Ye
The Weary 3’s: A CATW Workshop
Presenters: The Dept. of Academic Literacy
Best Practice Committee
Workshop and Lecture Series on CommunityCollege Students with Disabilities:
Workshops on compliant, inclusive
classrooms and universal design and on
Assistive Technology
Presenter: Services for Students with
Disabilities
Organized
3/06/13
8
AL Department
organized and
presented
Organized
3/13/13
1
3/13/13
5
Workshop and Lecture Series on CommunityCollege Students with Disabilities:
Workshops on compliant, inclusive
classrooms and universal design and on
Assistive Technology
Presenter: Services for Students with
Disabilities
Organized
4/17/13
2
4
Queensborough Community College
Non-teaching Department
July 2013
Workshop on instructional strategies and
classroom management techniques and
webinar on inclusive service learning, with
the National Service Inclusion Project
Presenter: Services for Students with
Disabilities
Organized
2
Lecture on young Americans with disabilities,
coordinated in conjunction with the Office of
Service Learning’s Earth Day programming
Presenter: Dr. Carrie Shandra, Assistant
Professor of Sociology at Stony Brook
University
Organized
4/24/13
2
ALLC Orientations
Both
31
ALLC Computer Lab Clicker’s Workshop
Both
Clickers Faculty Workshop
College 101: 21 sessions scheduled in the
AllC computer lab
Both
Provided site
Fall 2012
Spring
2013
Spring
2013
2/5/13
Fall 2012
College 101: 9 sessions scheduled in the
ALLC Computer Lab
ST 100 classes 25 ePortfolio sessions.
Instructors and classes activate and use
ePortfolio
Provided site
225
Both
Spring
2013
Fall 2012
Adult Literacy classes scheduled in the ALLC
Computer Lab
Provided site
Fall 2012
50
Software Support to faculty and students:
Provided ALLC software
Provided Comfit software support
Provided MyReading Lab software support
Provided MyWriting Lab software support
Provided Camtasia and Powerpoint software
support
Both
Fall 2012
and
Spring
2013
2655
Adult Literacy classes scheduled in the ALLC
computer lab
Provided site
Spring
2013
50
Academic Literacy classes and Workshop
Clicker’s usage
Both
Spring
2013
14
occasions
5
7
1, 260
625
5
Queensborough Community College
Non-teaching Department
Summer Scholarship ePortfolio Development
Both
Planned, developed, and implemented the
ALLC Student Surveys
Both
July 2013
June 6,
10, 1, 12,
and 14,
2013
Fall 2012
and
Spring
2013
8 sessions
300
C. INDIVIDUAL ACTIVITIES/ACHIEVEMENTS OF DEPARTMENT’S
ADMINISTRATIVE STAFF, 2012-2013
INSTRUCTIONS:
For each administrative staff member with achievements to report:
1.
2.
3.
4.
enter name
select the type of achievement from the menu
enter the citation as it would appear in a publication or formal report
indicate the semester when the achievement was completed
Name
Josephine Pantaleo
Achievement type
(from menu)
Workshop coconducted with Dr.
Ellerton and CETL
Workshop
conducted
Convocation
attended
Webinar Attended
Conference
attended
Workshop coconducted
with Dr. Ellerton
and CETL
Conference attended
Citation
QCC Office of Academic
Service-Learning: ServiceLearning 101: the why, what,
how, and where of ASL
Campus wide tutor
development
QCC Campus Convocation
Promoting Social Justice and
Community Service: Inspiring
Freshmen to Get Involved
The Making Connections
Symposium on the First Year
Experience; LaGuardia CC
Using Reflection Activities in
Your Classroom
Semester
Spring 2012
January 5, 2012
Spring 2012
January 25, 2012
January 26, 2012
Spring 2012
February 9, 2012
Spring 2012
Feb.10, 2012
Spring 2012
March 12, 2012
4th Annual NYMAPS
Spring 2012
Symposium: Ethics and Service- March 30, 2012
Learning; New York Metro
Area Partnership for Service6
Queensborough Community College
Non-teaching Department
Learning
CATW Certification CATW workshop and
certification
Workshop; invited
speaker
Conversation
attended
Conference
presentation
Workshop attended
Workshop
conducted
Workshop
conducted
Venture House Servicelearning project
Campus Conversation on High
Impact Strategies
Gen Ed/CUE Conference at
College of Staten Island:
CUNYverse of Learning
Conference: Assessing
Academic Service-Learning at
Queensborough Community
College
Epsilen Updates
Reflection Dinner
Exploring High-Impact
Practices with Emphasis on
Academic Service-Learning;
BMCC
Workshop attended Rubin Museum TESOL
workshop
Workshop attended Academic Service-Learning
Faculty Institute at St. John’s
University
Webinar attended
Using Various Technologies
with Service-Learning, Liberty
Smith, presenter
Conference attended Making Cultural Connections
July 2013
Spring 2012
March 27, 2012
Certificated on
March 31, 2012
Spring 2012
May 1, 2012
Spring 2012
May 8, 2012
Spring 2012
May 11, 2012
Spring 2012
May 21, 2012
Spring 2012
May 22, 2012
Spring 2012
May 30 and May
31, 2012
June 6, 2012
Summer 2012
June 14, 2012
Summer 2012
August 22, 2012
Fall 2012
September 8,
2012
Conference attended New York Times Schools for
Fall 2012
Tomorrow;
September 13,
2012
Scholarly
2nd Annual Intercultural Horizon Fall 2012
presentations at
Conference: Intercultural
October 4 and
national or regional Strategies in Civic Engagement October 5, 2012
professional
Conference; SUNY Global
conference;
Center, NYC
published as
proceedings
Conference attended Threshold to Threshold:
Fall 2012
7
Queensborough Community College
Non-teaching Department
ePortfolio and Active Learning
from the First Year to Transfer
Bronx CC
Bronx, New York
Conference attended CUNY Women’s Leadership
Conference
Workshop attended Service learning workshop on
developing
reflection activities and rubrics
for the C3IRG grant
Kingsborough Community
College
Workshop attended Assessment Workshop
Ian Beckford, Presenter
QCC
Conference attended CUNY IT Conference
John Jay College
New York City, New York
Workshop, invited
AL Department: Adjunct
presenter
Showcase of HIPs;
Queensborough Community
College, Bayside, New York
Service to the
Affirmative Action
college
representative
to the English Department,
Nursing, Speech, Facilities and
Planning searches
Service to the
AL Department Technology
department
Committee member
Service to the
Cultural and Archival
college
Committee Meeting;
Invited to share ways to
collaborate on ASL activities
Service to the
QCC Campus Learning
college
Centers’ Directors Meetings
Service to the
HEO representative to the
college
Academic Senate
Service as a
Disney Friends for Change
Reviewer
Reviewer
Service to the
college
Service to the
college
Service to the
department
July 2013
October 12, 2012
October 26, 2012
Fall 2012
November 1,
2012
Fall 2012
November
Fall 2012
November 30,
2012
Fall 2012
December 7,
2012
Fall 2012 and
Spring 2013
2012-13
Spring 2012
May 15, 2012
Fall 2012
Spring 2012
Common Read Planning
Spring 2012
February 28,
2012
Fall 2012
C3IRG administrative assistant
Fall 2012
Planning and coordinating
BE 16
USIP 0212
8
Queensborough Community College
Sami Baig
Non-teaching Department
Online training
Online training
Preventing Sexual Harassment
Preventing Workplace Violence
Website Cascade Content
Website training
Management System
Conference attended CUNY IT Conference
Continuing
Education
Continuing
Education
Service
Vivian Kaufman
Workshop attended
Convocation
attended
Workshop Attended
Service
July 2013
May 5, 2012
May 29, 2012
July 17, 2012
November 29
and 30, 2012
CUNY York College Class:
Fall 2012
Discrete Mathematical Structure semester
CUNY York College Class:
Fall 2012
Linear Algebra
semester
Provided CLT support to the
12/07/12
Academic Literacy Department
Showcase of High Impact
Practices
USIP Planning Meeting for ACT August 9, 2012
COMPASS Workshop
Assembly of the College to
September 7,
Launch the Fall 2012 Term
2012
January
25, 2012
Campus-wide Tutor
Development
Completed CUNYFirst Online October 10, 2012
Survey
MENU
Book - authored
Book – edited
Newspaper/Magazine Article
Journal Article, other
Journal Article, peer-reviewed
Book, Chapter
Conference Presentation, other
Conference Presentation - published as proceedings
Book, introduction, preface, etc.
Lecture (Invited)
Art Exhibit Curated
Art Exhibited (juried show)
Service to department, College, University,
community, and/or professional society
Web Site Development
Other (scholarly or creative achievements
comparable to previous categories)
Direction/Choreography/Dramaturgy/Design (dance, theater,
film)
Performance (music, dance, theater)
Music Composition Published/Performed
Play Produced/Performed
Review/Commentary (including Blogging)
Awards
Patent
Materials Development
Grants awarded (title, awarding agency, amount and period
of award)
Curriculum or laboratory development, workshop conducted
Works submitted/accepted/in press or in progress; works
reprinted/republished
Service as a reviewer/editor/consultant
Conference, workshop, training attended
Other (please explain)
9
Queensborough Community College
Non-teaching Department
July 2013
D. DEPARTMENT CHANGES, 2012-2013
INSTRUCTIONS:
Choose the type of change from the menu below and fill in the other columns.
Type (from
menu)
Built ALLC
Resources
Website
(intranet)
Description of
Change
Planned, developed,
and implemented
the ALLC
Resources Website
Collected and
converted
content for
the ALLC
Resources
website
Outdated software
was updated
through the use of
SoftChalk.
Reason for Change
Date/Semester
Produce a user-friendly
mechanism for students,
faculty, and staff;
AL faculty requested
software and links to
support material that
aligned with Reading
Prescription form.
Faculty continued to
request the use of
outdated software. In
compliance with their
requests, the adjunct
instructional CLT
moved HM Reading and
Jamestown into
SoftChalk. The CATW
online materials were
moved from Epsilen to
SoftChalk.
The ALLC identified
outside resources and
linked these resources
through the Recitation
tab.
Summer 2012,
Fall 2012, and
Spring 2013
Summer 2012,
Fall 2012, and
Spring 2013
Evaluation of
Change*
Continuing
Continuing
10
Queensborough Community College
Developed
digital
thematic
materials and
links for the
ALLC
Resources
website
Tutors converted
text to digital
format through the
use of Softchalk
and identified
resources that were
linked to the ALLC
Resources page.
Planned,
developed,
and
implemented
videos for the
ALLC
Resources
website
ALLC
college
website
Tutors planned and
developed videos
that were uploaded
to the ALLC
Resources page.
Equipment
Equipment
Equipment
Plan, develop, and
update the ALLC
website
Replaced and
relinquished 36
computes in H 239
Replaced and
relinquished 11
computers in H 237
Installed new
computer images
on 47 computers
Replaced Netop
and Cleanslate
software with
Insight and
Deepfreeze on 45
computers
Non-teaching Department
July 2013
Pre and Post
ACT Reading
COMPASS print exams
converted to digital;
Academic ServiceLearning thematic
reading materials on
such topics as human
rights and empathy were
converted from print to
digital; vocabulary
exercises were
developed through
Softchalk.
Providing students with
delivery of content in
multiple sensory styles.
Summer 2012,
Fall 2012, and
Spring 2013
Continuing
Name change and
updates to the various
links
4-year cycle
replacement
Summer 2012,
Fall 2012, and
Spring 2013
Fall 2012
Continuing
Outdated (originally
purchased through the
John Jay Center for
English Language
Learners grant)
Updated image on
replaced computers
Fall 2012
Completed
Fall 2012
Continuing
Updated software on
replaced computers
Fall 2012
Completed
Summer 2012,
Fall 2012, and
Spring 2013
Completed
11
Queensborough Community College
Non-teaching Department
Equipment
Replaced UPS
battery for the
servers in
H 343
Equipment
Replaced and
relinquished 63
computers in H 239
Installed new
computer images
on 63 computers
Replaced Netop
and Cleanslate
software with
Insight and
Deepfreeze on 63
computers
Replaced CAT5
networking cables
to CAT 6 on 103
computers
Replaced Server in
H 343
Equipment
Equipment
Equipment
Equipment
Equipment
FOG Image Server
July 2013
Old UPS battery would
Fall 2012
not hold charge; in the
event of a power outage,
the server could be
irreparably damaged.
4 year cycle replacement Spring 2013
Continuing
Continuing
Updated image on
replaced computers
Spring 2013
Continuing
Updated software on
replaced computers
Spring 2013
Completed
Updated wiring
Spring 2013
Completed
Warranty expired;
insufficient hard drive
storage space; new
software could not be
installed on old server
The old computer
imaging method was
outdated and unusable
due to the lack of server
hard disk space. FOG
allowed image the
ALLC Computer lab to
image multiple
computers in the
computer lab at higher
speed.
Spring 2013
Completed
Spring 2013
Completed
*Please note that, if change has been too recent to evaluate, you may indicate NA.
MENU
Type of change
Personnel or organizational change
Service, program, or project change
Facilities/space
Description
New personnel, retirees, resignations, organizational changes, addition of
departmental responsibilities, CCAS (13.3b), reclassification, merit increase,
etc.
Changes to the number, volume, or type of services, programs, or projects
Renovations or development of new facilities (i.e., computer laboratories or
relocation)
12
Queensborough Community College
Equipment
Other
Non-teaching Department
July 2013
Acquisition of new or disposition of old equipment
Other changes affecting the department not included above and including
interactions with other departments
E. ASSESSMENT AND EVALUATION, 2012-2013
INSTRUCTIONS:
Please fill in the table below according to the assessment you conducted this academic year.
In the column, “recommended action plan,” please indicate the reasons for the
recommended action(s) and any recommended modifications to target outcome(s).
Key Performance
Indicator*
Target outcome(s)
for Key
Performance
Indicator**
Actual
outcome(s)
Recommended
action plan
Place the Reading
Prescription Form
as a task to be
reviewed during
the new hire
Orientation
program for the
ALLC.
Continue to
collaborate with
the AL
Department Chair
and Deputy Chair
to encourage
faculty to support
BE 112 and BE
205 attendance at
the CATW
interventions.
Since more than
75% of the
participants of
these interventions
are ELLs,
implement best
practices for
improving writing
skills for ELLS.
Schedule planning
meetings with the
Department Chair
and Deputy Chair
to plan, develop,
Tutor/Staff
Professional
Development and
Evaluation
80% of ALLC
Computer lab staff will
receive an overview to
the use of the Reading
Prescription Form
Exceeded
expectation.
100% of ALLC
received an
overview to the
use of the Reading
Prescription Form.
Registration for
CATW Intervention;
Surveymonkey
responses
15% of students
enrolled in BE 112 and
15% of students
enrolled in BE 205 will
attend a CATW
intervention
Exceeded
expectation.
Faculty received
emails concerning
the scheduling of
CATW
interventions. At
faculty suggestion,
the interventions
were increased
from 3-2 hour
sessions to 4- 2
hour sessions. The
Department
Chairperson and
the Department
Deputy
Chairperson
supported the
ALLC emails with
additional emails
of support that
encouraged faculty
to assist in
recruiting students
Recommended
status of Core
Activity and KPI
(see menu)
Completed
Modified
13
Queensborough Community College
Non-teaching Department
for the
interventions. The
Adjunct supervisor
marketed them to
adjuncts.
In the fall of 2012,
110 (18.1%)
upper level
students attended a
CATW writing
intervention.
29 BE 112
students passed at
62% rate;
81 BE 205
students passed at
a 37% rate.
The overall pass
rate for both
groups is 44.0%.
In spring 2013,78
(16.3%) of upper
level students
attended a CATW
intervention. 19
BE 112 students
passed at a 48%
pass rate; 22 BE
205 students
passed at a 37%
pass rate. The
combined pass rate
was 40.0%.
CATW support is
also provided
through small
group tutoring
sessions.
Fall 2012
Surveymonkey
result reported
93.5% of students’
respondents to find
small group
tutoring sessions
helpful in
preparing them for
their course work;
Only 9.5% of
students who
responded to this
survey commented
that they were
mandated by their
professors to
attend tutoring.
July 2013
and implement
writing activities
that address
sentence structure.
Students in this
intervention
posted higher pass
rates that all
students who exit
tested. Therefore,
continue to
promote this
intervention to the
upper level writing
students.
Encourage
attendance at all
CATW sessions.
Students who
register for these
CATW
interventions tend
to drop in and
drop out; do not
attend all of the
sessions. The AL
Dept. Chair has
directed that
students attending
these interventions
in the coming
academic year will
only receive credit
for attendance if
they come to
every session.
Since a number of
students in the
upper level writing
courses are
multiple repeaters
of these courses,
collaborate
support services
that are targeted
specifically for
this student.
14
Queensborough Community College
Number of AL
faculty incorporating
an ASL peer
mentoring model
Four AL Faculty will
explore an ASL peer
mentoring model
Registration for ACT
COMPASS 9-session
reading reviews
15% of students
enrolled in BE 122 and
15% of students
enrolled in BE 226 will
register for a 9-session
ACT COMPASS
reading review
Non-teaching Department
The remaining
students responded
that they selfdirected
themselves to the
support service.
93.5% responded
that they would
either strongly
recommend or
recommend other
students to the
ALLC.
The CATW online
review was used
by over 80
students.
Exceeded
expectations.
The AL
Department
supports the peer
mentoring model
and the majority of
classes were
paired in both the
fall 2012 and
spring 2013
semesters.
Exceeded
expectation.
BE 122 and BE
226 faculty
received emails
that asked them to
encourage their
students to attend
reading reviews.
Tutors set up
appointments for
in-class
registrations.
Evidence based
results were shared
by the Department
Deputy Chair at
departmental
meetings.
Specifically the
Dept. Deputy
Chair reported that
internal results
appear to indicate
that students
participating in
reading reviews
July 2013
Since the AL
Department has
incorporated this
process into its
best practices, the
ALLC will
continue to
provide ancillary
support at faculty
request.
Completed
Continue to
promote,
advertise, and
encourage student
participation in
these
interventions.
Schedule class
visitations that
will promote
onsite registration
for these
interventions.
The 2012-13
academic year
reflected an almost
80% increase in
student
participation in the
reading reviews
from the 2012-12
academic year.
This increased
participation may
have influenced
the increased pass
rate on exit from
Continuing
15
Queensborough Community College
Exit-fromremediation pass rates
of students in reading
reviews
BE reading students
who attend a 9-session
Health Related
Academy reading
review will post exitfrom-remediation pass
rates that are higher than
all BE reading students
who attend a 9-seesion
reading review.
Non-teaching Department
have a higher pass
rate than the total
number of students
who take the exit
exam.
In fall of 2012 ,
284 ( 41.1%) of
BE 122 and BE
226 students
registered;
a total of 244
(40.1%) attended
one of 51, 9-hour
reading review.
135 BE 122
students recorded
t a 54% pass rate;
109 BE 226
students recorded
a 46% pass rate.
During the spring
2013 semester, a
total of 188
(31.3%) of
students enrolled
in one of 29, 9hour reading
review.
94 BE 122
students recorded
a 48% pass rate;
88 BE 226
students recorded
a 37% pass rate.
Over 129 students
registered and
used the online
ACT COMPASS
Reading Review.
Met expectation.
AL Department
were told of the
higher pass rates
of students who
participate in a
discipline specific
review session.
This outcome has
been shared at
Freshman
Academy
meetings. In Fall
2012,
14 students
registered and
attended a 9-
July 2013
remediation
during this past
academic year.
Students who
participate in a
discipline specific
reading review
sessions continue
to reflect higher
pass rates than
students who
participate in the
traditional reading
reviews.
Cautiously
continuing.
Maintaining a
discipline specific
reading review
appears to benefit
those students who
16
Queensborough Community College
Year End pass rates
on retesting after a
20-hour ACT
COMPASS Reading
workshop; Positive
response on
helpfulness of
workshop to passing
exit exam;
65% year end pass rates;
Majority of
Surveymonkey
respondents will report
that the workshop was
helpful in preparing
them for the exit exam;
provide staff
development on the use
of clickers
Percent of BE 122
and BE 226 students
with grades of NC
who register for a
workshop
immediately after
exiting BES
75% of BE 122 and BE
226 students with grades
of NC will register for a
20-hour workshop
immediately after
exiting AL courses
Non-teaching Department
July 2013
session Health
Related reading
review. The pass
rate for the total
group was 72%.
BE122 students
passed at a 60%
pass rate; BE 226
students passed at
a 100% pass rate.
In spring, only 3BE 226 students
registered; 2
(67%) of these
students passed.
enroll in it. The
ALLC will
attempt to
continue to offer
this intervention if
the demand
remains.
However, the low
recruitment in the
spring 2013
semester may
indicate less
Health Related
Academy students
enrolled in AL
classes.
Met
As of June 10, the
yearly pass rate for
this cohort is 64%.
100% of the
Surveymonkey
respondents found
the handouts either
very helpful or
helpful; 96.1%
found the Comfit
software program
either very helpful
or helpful; 88.4%
found the Test
Your Skills test
either very helpful
of helpful in
identifying
strengths and
weaknesses. 2
ALLC Computer
Lab staff members
received clicker
training, and
clickers were used
with the students
in the January
2013 and June
2013 workshops.
Met.
73% (54 of 74) of
identified Fall
2012 BE 122/226
students with
grades of NC
attended a 20-hour
workshop
immediately after
Continue to
encourage the use
of clickers in the
workshops.
Continue to offer
more
individualized
tutoring to
multiple repeaters
of the exit tests.
Continue
The June 2013
pass rate posted a
marked
improvement than
previous pass
rates. Since the
June enrollment
was smaller, class
sizes also were
Continuing
17
Queensborough Community College
Non-teaching Department
the course. In
spring, 80% (41 of
50) of students
with grades of NC
registered for a
workshop
immediately after
course completion.
Faculty received
emails from ALLC
asking their
assisting in
registering BE 122
and BE 226 with
grades of NC at
course completion.
These emails were
reinforced by the
Department
Chairperson who
reiterated the
importance of
registering
students
immediately at
course completion.
In addition, the
ALLC called and
emailed students
who received a
grade of NC to
confirm their
registrations.
Students with a
grade of NC also
received a
personal phone
call the day before
the workshop
began which
reminded them
about the
workshop. The
ALLC followed up
with BE 122/226
students with
grades of NC who
either did not
show up for the
workshop or who
did not register for
one of the
workshops.
Encouraging them
to register for the
next possible
July 2013
smaller and this
variable may have
benefitted multiple
retesters.
The ALLC will
continue to
monitor class size
and pass rates to
determine if this
may be a factor in
increased pass
rate.
18
Queensborough Community College
Number of
reservations for
campus-wide
activities
Provide access for ST
100 classes, College
101, and any other
campus wide activity
supported by the college
Number of lower
level reading students
preparing for
accelerated exit from
remediation
Recruit, hire, and orient
tutors to lower level
reading interventions.
Schedule lower level
reading test-taking
support for lower level
students identified by
professors for
accelerated exit from
remediation. Plan,
develop, and implement
curriculum.
Number of lower
level writing students
preparing for
accelerated exit from
remediation
Recruit, hire, and orient
tutors to the lower level
CATW intervention.
Schedule lower level
writing test-taking
support for lower level
students identified by
professors for
accelerated exit from
remediation. Plan,
develop, and implement
curriculum.
Non-teaching Department
workshop.
The ALLC opens
its space to other
college activities
and functions
whenever it has
availability.
Staff recruited,
hired, and oriented
to the
interventions.
Curriculum
planned,
developed, and
implemented for
lower level
reading
intervention. In
fall 2012,
34 lower level
reading students
recruited for the
intervention. 34
(59%) of these
students passed the
exit test;
27 (67%) of BE
121students
passed; 7 (43%)
of BE 225 passed.
In spring 2013, 24
students enrolled
in reading
intervention. 7 BE
121 students
posted a 57% pass
rate; 17 BE 225
students posted a
65% pass rate.
Met and exceeded
expectations.
Staff recruited,
hired, and oriented
to the intervention.
Online CATW
curriculum and
CUNY CATW
handbook
encouraged for
lower level writing
intervention. In
fall 2012,
42 students from
lower level
courses were
recruited.
July 2013
Continue to offer
space to the
community at
large whenever
possible.
Continuing
Continue to hone
the curriculum s
used in the reading
interventions for
lower level
students preparing
for exit testing.
Continuing
Continue to
provide two or
more tutors to
each lower level
intervention thus
providing more
individualized
attention to the
students.
Continue to recruit
and to hire Noninstructional
adjuncts (NIA) for
this intervention.
Orient the NIA to
the online CATW
materials and the
CUNY CATW
handbook.
Continuing
19
Queensborough Community College
Number of students
responding to survey
on helpfulness of
software meeting
identified needs on
the reading
prescription form.
Use of Reading
Prescription Form
Non-teaching Department
42 ( 69%) of these
lower level
students passed the
exit exam; 19
(86%) of BE
111students
passed; 5 (60%)
of BE 201 students
passed; 4 (44%)
of BE 203 students
passed. During
the spring 2013
semester, 20 lower
level writing
students attended
intervention and
they posted an
85% pass rate;
11 of the BE 111
students posted a
91% pass rate; All
5 of the BE 201
students passed
(100%); and 2 of
the 4 (50% ) BE
203 students
passed.
Exceeded
expectations.
The fall 2012
survey monkey
reported that
71.9% of 156
respondents
attended the
computer lab with
a reading
prescription form.
73.9% (115) found
the prescription
form either very
helpful or helpful
to their study. The
results of this
semester’s
response is an
improvement from
the same questions
posed during the
2011-12 academic
year, when only
15% of students
responding found
the reading
prescription form
helpful or very
Plan, develop, and
implement an
ALLC survey that
identifies student
self-regulated/selfdirected
improvement.
Schedule meetings
with the Learning
Outcomes
Manager who will
provide assistance
in developing a
reliable
assessment tool.
July 2013
Modified
20
Queensborough Community College
Non-teaching Department
Number of students
responding to survey
on supportiveness of
the instructional
technology
environment
The majority of students
will find instructional
technology provided in
a supportive
environment.
Increase support for
upper level students
who nearly meet the
competency levels for
exiting from
remediation (BE 16)
Identify and recruit
tutors who will provide
support to upper level
reading students who
are close to meeting
course competencies.
Provide support for
USIP seminars that
combine reading and
writing content
Identify and recruit
tutors who have skill
sets and experience with
tutoring both reading
and writing.
helpful.
Exceeded
expectations.
The fall 2012
survey monkey
results reported
73.1% of
respondents found
the staff helpful in
providing support.
Tutors were
identified and
recruited as inclass tutors for BE
16, an accelerated
workshop for
students in upper
tiered reading
courses who
nearly met course
competencies.
Tutors
experienced in
both reading and
writing will be
assigned in class
tutoring support.
July 2013
Plan, develop, and
implement an
improved survey
that targets a more
directed student
response to
instructional
technology.
Schedule meetings
with the Learning
Outcomes
Manager who will
provide assistance
in developing a
reliable
assessment tool.
Continue to
collaborate with
department chair
and faculty
assigned to this
initiative to
improve student
learning delivery.
Continuing
Since a number of
tutors will be
moving to full
time employment,
recruit new tutors
who will be
trained in the
modified SI
model.
Modified
Continuing
Notes:
*The items in this column correspond to “indicators to be assessed” in part A, column 3.
**To be more effective and meaningful, assessment efforts should focus on selected KPIs each academic year; over time, assessments should be
rotated through all the department’s KPIs.
MENU
Completed
Continuing
Modified
Discontinued
Core activity has been completed
Core activity and KPI will continue as before
Core activity and KPI have been modified
Core activity and KPI have been discontinued
21
Queensborough Community College
Non-teaching Department
July 2013
F. ASSESSMENT PLAN FOR NEW YEAR, 2013-2014
Core Activity
(New Year)
Key Performance
Indicator
(New Year)
Target
Outcome(s)*
Update ALLC
Website
Number of added
links to the ALLC
website
Update at least 2
pages of the
ALLC website
Update the
ALLC
Resources
Website
Number of
activities that are
added to the
ALLC Resources
Website
Develop and
upload at least 2
additional
resources to the
ALLC Resources
website
Develop
sentence
structure
activities that
will support
CATW
interventions
for ELL
students
struggling with
language
interference.
Number of ELL
best practices
added to the
CATW
intervention
BE 205 CATW
intervention
participants will
post a 1% increase
in CATW pass
rates from the
2012-13 CATW
interventions pass
rates.
Plan for Achieving
Target Outcome
Divisional
Head
Approval
(Date)
Continue to hire
June 19,
an instructional
2013
technologist who
will update the
ALLC website on
a regular basis
Contingent on
June 19, 2013
funding, hire an
instructional
technologist who
will update the
ALLC Resources
website.
June 19, 2013
Students will
receive credit for
participation in the
interventions only
if they attend all of
the sessions (as
per AL Dept.
Chair).
Schedule planning
meetings with
ELL faculty who
will provide best
practices for
sentence structure
development;
implement for Fall
2013 CATW
interventions;
tutors will attend
the AL
Department
CATW
professional
22
Queensborough Community College
Non-teaching Department
Provide ACT
COMPASS
Reading
Reviews to
upper level
reading students
preparing for
exit exam
Plan, develop,
and implement
an ALLC
Student Selfregulated/selfdirected survey.
Percent of BE 122
and BE 226
registering for
reading review
sessions
Maintain at least a
15% of
participation in
reading reviews
Percent of ALLC
students who
respond favorably
to the use of the
reading
prescription form.
60% of ALLC
students will
respond that the
reading
prescription form
has helped them
become selfregulated/selfdirected students.
Plan, develop,
and implement
an ALLC
Computer Lab
survey through
the use of
SurveyMonkey.
ALLC Computer
Lab
Surveymonkey
development
sessions; ALLC
will address word
order combining
through
coordination and
subordination
using authentic
student writing.
Funding will be
explored for a
NIA to oversee
this materials
development.
Market and
promote the
advantages of
attending review
sessions to faculty
and students
July 2013
June 19, 2013
Schedule a
June 19, 2013
meeting with the
Academic
Assessment
Learning
Outcomes
Manager to review
the questions for
the ALLC Student
Surveymonkey
that will
demonstrate
student selfregulated/self
directed efforts.
A random number Schedule meetings June 19, 2013
of ALLC
with the Academic
computer lab
Assessment
participants will
Learning
find the ALLC
Outcomes
Computer Lab
Manager to review
services helpful to the questions for
meeting course
the ALLC
objectives and will Computer Lab
23
Queensborough Community College
Non-teaching Department
July 2013
find the ALLC
staff supportive in
directing them to
sites that support
their course
objectives.
Student
Surveymonkey
that will ask
students’
perception of the
helpfulness of the
services offered by
the ALLC
Computer Lab in
supporting their
course objectives.
Recruit tutors
Number of tutors
2 tutors will be
Based on funding, June 19, 2013
for in class
recruited and
recruited and
recruit and train
support
trained for in class trained for in class tutors for a
support
support
modified SI
tutoring model.
Provide
Number of
At least 15% of
Recruit multiple
June 19, 2013
ancillary
multiple repeaters multiple repeaters repeaters by
support for
who attend
will attend
asking faculty to
multiple
ancillary support
ancillary support
identify and
repeaters of
through the ALLC. through tutoring in require these
upper level
the ALLC.
students to attend
courses
tutoring in the
ALLC.
Provide
Number of faculty The ALLC will
Inform faculty
June 19, 2013
instructional
requesting
provide
before each
technology
instructional
instructional
semester that the
support for
technology support technology
ALLC can assist
HIPs
for HIPs
support for faculty with instructional
incorporating
technology
HIPs whenever
support for HIPs if
funding and
requested with
staffing is
enough lead time.
available.
Provide
Number of support The ALLC will
Market the added
June 19, 2013
ancillary
services that
plan, develop, and support services to
support for
address
implement
students enrolled
students
accelerated
ancillary support
in accelerated
enrolled in
remedial efforts
services that will
seminars/classes
accelerated
provide enhanced
seminars/classes
services to
students enrolled
in accelerated
seminars/classes
Provide support Number of
70% of students
Market the ALLC June 19, 2013
services to
students
enrolled in USIP
services that
24
Queensborough Community College
Non-teaching Department
students
enrolled in
USIP programs
participating in
USIP programs
Provide
ancillary
support to
qualified
students
enrolled in
lower level
courses
preparing for
exit testing
Number of
qualified lower
level students
preparing for exit
testing who enroll
in intervention
workshops
Provide 20-hour
ACT
COMPASS
Reading
Workshops for
students with
grades of NC
(BE12)
Plan, install,
configure, and
implement
virtualization
technology on
the new server.
Number of
students enrolling
in 20-hour ACT
COMPASS
Reading
Workshops
75% of students
with grades of NC
will resolve their
NC grade within
one year
Server
Virtualization
Technology
configured and
implemented.
Server
Virtualization
Technology
operational by
spring 2014.
The ALLC CLT
will schedule time
for this work to
occur.
June 19, 2013
Transfer of GOG
image into the
new server
completed.
The ALLC CLT
will schedule time
for this work to
occur.
June 19, 2013
100% of the 103
computers will be
imaged and
connected to the
new server by the
start of the spring
2014 semester.
The ALLC will
schedule time for
this work to occur.
The ALLC
Director will seek
Student Tech Fee
funding to assist
June 19, 2013
Transfer current
FOG image
server into a
virtual machine
on the new
server.
Prepare and
image 103
computers and
connect to the
new server.
103 computers are
imaged and
connected to the
new server by the
start of the fall
2013 semester.
programs will
utilize at least one
of the ALLC
services
70% of lower
level students
permitted
qualified to retest
will participate in
ALLC
interventions.
July 2013
support successful
exit testing results
to students and
faculty
Once lower level
June 19, 2013
students who
qualify for early
exit testing have
been identified by
their professors,
the ALLC will
email/call these
students to
encourage them to
enroll in one of the
interventions
specifically
prepared for them.
Market by
June 19, 2013
emailing and
calling students
with grades of NC
25
Queensborough Community College
Non-teaching Department
July 2013
the ALLC CLT
with tasks that can
be taught and
given to interns so
that he may
complete this
more complex
work.
*Targets indicated here will direct assessment efforts for the following year – see part A, column 3.
Before submitting your year-end report to the Assessment Office, please
submit it to your divisional head for review and approval. The finished
version submitted to the Assessment Office will be posted as a pdf document
on the college’s Assessment Web site.
26