Queensborough Community College Non-teaching Department 2013-2014 Academic Year
INSTRUCTIONS:
Your mission statement should be no more than 80 words in length.
The Academic Computing Center supports educational technology, including; a student computer lab comprised of industry and instructor-specified software, internet access and printing; classroom presentation technology including computers, podia, projection devices; technology workshops for students, faculty and staff; faculty development via courses in eLearning, Blackboard & Epsilen; campus-wide ePortfolio; provide technical specification consulting with purchasing, installation, repair, and help-desk service for equipment; communication services including development and maintenance of QCC Web site; development of Web-based applications; content design and display of campus digital signage and the maintenance of a campus video archive via TigerMedia and YouTube.
Core
Activities
Briefly list the major activities conducted or performed to support the mission of the department.
Key Performance Indicators
Briefly list the corresponding Key Performance
Indicators (KPIs) that measure the effectiveness of the department’s activity. Key performance indicators are not outcomes—for example, a KPI might be “volume of service,” whereas an outcome might be “increase volume of service by
5 percent”).
Indicators to Be Assessed
Yes or no. Indicators to be assessed should come from the previous year’s report, part
F, column 4.
2012-2013 2013-2014 2014-2015
Number of sessions & attendees Faculty & Staff
Development -
Technology
Workshops
(other) eLearning
Faculty
Development
Institutes &
Program
Survey Results: Offering Workshops in alternative timeframes
Satisfaction as reported in exit survey results
Numbers of Faculty Members participating
Survey Results: High Level of Institute Topic
Satisfaction
Number of blended & asynchronous courses added to course offerings
Teaching survey results – Cohort I – Semester 1, 2 and
3
Teaching survey results – Cohort II – Semester 1 & 2
Teaching survey results – Cohort III – Semester 1
Teaching survey results – Cohort IV
Teaching survey results – Cohort V
Teaching survey results – Cohort VI
Teaching survey results – Cohort VII
Y
Y
Y
Y
Y
Y
Y
Y ePortfolio
Services &
Support
Number of SWIG Project sessions & attendees
Number of non-SWIG ePortfolio sessions & attendees
Student Survey Results
Faculty Survey Results

Queensborough Community College Non-teaching Department 2013-2014 Academic Year
Blackboard and other eLearning
Services &
Support
Student
Computer Lab
Services
Digital signs designed and posted
Video recordings made / edited / posted
Number of workshop sessions & attendees
Faculty Survey Results: Effective Faculty Support
Website
Satisfaction as reported in workshop exit survey results
Number of student visits consistent with College enrollment
Software installed to support academic needs
Satisfaction as reported by the Student Experience
Survey
Number of Web applications requested & completed
Y
Y
Y
Y
Y
Webapplication development
Web site updates
Technical services
Number of updates requested & completed
New CMS satisfaction
CMS Training Survey Results
Number of service calls requested & completed
Podium installation and maintenance
Distribution of CUNY-licensed software
Number of digital signs requested & completed
Report Survey Results of those driven to the poll by a digital sign –iPad Prize offered each semester
Number of videos recorded and edited
YouTube Channel: Number of views as compared to other CUNY sites
Report Tiger Media video announcement poll results
Number of quotes retrieved & requisitions entered
Y
Y
Oversight of
$2.4M Tech
Fee Spending
Specification, purchase, installation and maintenance of classroom technology
Number of classrooms affected
Satisfaction with classroom technology survey
Faculty Training in Podium Use Survey Results
Classroom Use (using measured bulb hours)
Y
Y
Y
Y
Y
MAeP project for Integrative
Learning
Report the assessment results measuring student outcomes, retention and grades
Y
INSTRUCTIONS:
For each activity, please indicate
1.
the type and topic of activity and name of organizer/presenter if applicable
2.
whether department members organized the activities or gave presentations or both
3.
the date (select from the calendar drop-down; if you do not know the exact date, use the first day of the month when it occurred)
4.
the number attending the event

Queensborough Community College Non-teaching Department 2013-2014 Academic Year
Type of Activity and Topic eLearning Institute Cohort-VI eLearning Institute Cohort-VI eLearning Institute Cohort-VI eLearning Institute Cohort-VI eLearning Institute Cohort-VI eLearning Institute Cohort-VI eLearning Institute Cohort-VI eLearning Institute Cohort-VI
Faculty & Staff Workshop: Introduction to
Blackboard
Clickers in the Classroom: The Pedagogy
Blackboard Potpourri – Fully Online
Preparing Multimedia Materials for Teaching and Learning
Faculty & Staff Workshop: Maep
Multimedia Power Point
Multimedia SoftChalk
Blackboard Grade Center – Fully Online
Multimedia Camtasia Micro-Lectures
Faculty & Staff Workshop: Blackboard Tech
Fee Mentor
Multimedia eBooks with an Apple iPad
Multimedia and Blackboard
Teaching with Blackboard
Collaborate:Moderator Mode – Fully Online
Outlook 2010
Faculty & Staff Workshop: Introduction to
Blackboard
Faculty & Staff Workshop: New Enhanced
Blackboard
Faculty & Staff Workshop: Introduction to
Blackboard
Faculty & Staff Workshop: Multimedia and
Blackboard
Faculty & Staff Workshop: Blackboard Grade
Center
Faculty & Staff Workshop: Blackboard
Potpourri (Fully Online)
Faculty & Staff Workshop: Using Collaborate
(Fully Online)
Faculty & Staff Workshop: Using the CMS
Faculty & Staff Workshop: Using the CMS
Organized, Presented, or Both
Both
Both
Both
Both
Both
Both
Both
Both
Both
Both
Both
Both
Both
Both
Both
Both
Both
Both
Both
Both
Both
Both
Both
Both
Both
Both
Both
Both
Both
Both
Both
Date
6/10/2013
6/11/2013
6/12/2013
6/13/2013
6/24/2013
6/25/2013
6/26/2013
6/27/2013
9/11/2013
Number
Attending
16
16
21
16
17
16
17
17
7
2/21/2014
2/27/2014
2/28/2014
3/12/2014
3/28/2014
4/17/2014
9/24/2013
9/25/2013
9/20/2013
9/25/2013
9/27/2013
10/4/2013
10/11/2013
10/18/2013
10/23/2013
10/25/2013
10/23/2013
11/1/2013
11/8/2013
12/27/2013
12/9/2013
1/31/2014
10
5
7
8
5
4
2
5
8
5
7
16
14
4
3
7
8
11
3
4
9
11

Queensborough Community College
Faculty & Staff Workshop: Using the CMS
Faculty & Staff Workshop: Using the CMS
Faculty & Staff Workshop: Using the CMS
Faculty & Staff Workshop: Using the CMS
Faculty & Staff Workshop: Using the CMS
Faculty & Staff Workshop: Using the CMS
Faculty & Staff Workshop: Using the CMS
Faculty & Staff Workshop: Using the CMS
Faculty & Staff Workshop: Using the CMS
Faculty & Staff Workshop: Using the CMS
Faculty & Staff Workshop: Using the CMS
Faculty & Staff Workshop: Using Classroom
Podiums
Faculty & Staff Workshop: Using Classroom
Podiums
Faculty & Staff Workshop: Using Classroom
Podiums
Faculty & Staff Workshop: Using Classroom
Podiums
Faculty & Staff Workshop: Using Classroom
Podiums
Faculty & Staff Workshop: Using Classroom
Podiums
Faculty & Staff Workshop: Using Classroom
Podiums
Faculty & Staff Workshop: Using Classroom
Podiums
Faculty & Staff Workshop: Using Classroom
Podiums
Faculty & Staff Workshop: Using Classroom
Podiums
Non-teaching Department
Both
Both
Both
Both
Both
Both
Both
Both
Both
Both
Both
Both
Both
Both
Both
Both
Both
Both
Both
Both
Both
2013-2014 Academic Year
10/2/2013
10/10/2013
10/24/2013
11/12/2013
11/21/2013
2/20/2014
2/26/2014
3/11/2014
3/17/2014
3/19/2014
3/22/2014
9/16/13
9/17/13
9/18/13
9/26/13
9/30/2013
10/01/13
10/02/13
3/10/14
3/11/14
3/12/14
3
1
1
5
3
4
6
2
2
2
1
8
11
7
5
1
12
8
2
3
3

Queensborough Community College Non-teaching Department 2013-2014 Academic Year
INSTRUCTIONS:
For each administrative staff member with achievements to report:
1.
enter name
2.
select the type of achievement from the menu
3.
enter the citation as it would appear in a publication or formal report
4.
indicate the semester when the achievement was completed
Name Achievement type (from menu)
Web Site Development
Citation Semester
Spring 2014 Jason Ano
Jason Ano
Jason Ano
Jason Ano
Jason Ano
Jason Ano
Jason Ano
Jason Ano
Jason Ano
Jason Ano
Jason Ano
Jason Ano
Jason Ano
Nestor Arboleda
Nestor Arboleda
Web Site Development
Web Site Development
Web Site Development
Web Site Development
Web Site Development
Web Site Development
Web Site Development
Web Site Development
Web Site Development
Web Site Development
Web Site Development
Conference Presentation, other
Service to department,
College, University, community, and/or professional society
Service to department,
College, University,
Complete redesign/development of
KHRCA website
Complete redesign/development of
Continuing Education website
Designed Career Traq website
Designed Partners for Progress website and event presentation
Designed Walk to Aspire 2014 website
Designed 2014 Commencement website
Developed and re-designed QPAC website for new season
Designed artwork asset for QCC
Connect mobile application
Updated new exhibitions for Art
Gallery
Designed Digital Signage for various departments/events
Redesigned College Homepage
Developed and designed new QCC
Live website for event streaming
Presented at CUNY IT Conference for “Connecting the Dots for
Students at Queensborough
Community College”
Coordinator of the Honors
Conference; supervising 13 CLT’s, working with them to ensure 18 classrooms were setup with appropriate technology in support of all event sessions.
Supervise all ACC lab staff assigned to L-117 and LB-24
Spring 2014
Fall 2013
Spring 2014
Spring 2014
Spring 2014
Fall 2013
Fall 2013
Fall 2013
Fall 2013/
Spring 2014
Fall 2013
Fall 2013
Fall 2013
Spring 2014
Fall 2013 &
Spring 2014

Queensborough Community College
Nestor Arboleda
Nestor Arboleda
Nestor Arboleda
Nestor Arboleda
Nestor Arboleda
Denis Bejar
Denis Bejar
Denis Bejar
Non-teaching Department 2013-2014 Academic Year community, and/or professional society
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, community, and/or professional society
Service to Department,
College, University
Service to Department,
College, University
Service to Department,
College, University computer labs, including 7 Adjunct
CLT’s, Tech Fee and Work Study students. Routinely provided weekend coverage for the ACC computer lab as needed.
Coordinated the installation of 11 podia into assigned classrooms
Summer
2013
Supervised and managed CLT’s to install and image 29 iMac computers and podium in M-130
Respond to various service calls related to 84 podia and 16 smart carts throughout the campus.
Setup and provided legacy projectors and smart cart configuration for the CLIP department, as well as, repurposed
Provided technical support for
Commencement, Presidential
Lecture Series and other campus events.
Managed the College’s transition to Blackboard 9.1 including designing and conducting numerous Blackboard 9.1 workshops, and handling related faculty and student support calls.
Served as the College Blackboard
Administrator providing day-today support for faculty, staff and students in the use of Blackboard via email, by phone, and group or one-on-one training sessions;
Managing the bbsupport@qcc.cuny.edu mailbox; providing Blackboard workshops to entire classes at the request of the instructor; developing web, multimedia and printed material for Blackboard users; and participating in the monthly phone conference for CUNY’s
Blackboard Administrators.
Monitored, tested and supported the implementation of Blackboard
Collaborate (Web conferencing
Summer
2013
Summer
2013,
Fall 2013,
Spring 2014
Summer
2013,
Fall 2013,
Spring 2014
Summer
2013,
Fall 2013,
Spring 2014
Summer
2013, Fall
2013 &
Spring 2014
Summer
2013, Fall
2013 &
Spring 2014
Summer
2013, Fall
2013 &

Queensborough Community College
Denis Bejar
Denis Bejar
Denis Bejar
Denis Bejar
Denis Bejar
Non-teaching Department 2013-2014 Academic Year
Service to Department,
College, University
Service to Department,
College, University
Service to Department,
College, University
Curriculum or laboratory development, workshop conducted
Service to Department,
College, University feature).
Developed and taught various
Collaborate Workshops for faculty and staff
Wrote proposals, vender license statements, test results and reports for the installation of new Building
Blocks in the Blackboard Learning
Management System.
Worked in conjunction with the
Nursing Department, CUNY CIS and EAC Inc. on the upgrade of the
EAC Outcomes Blackboard
Building Block. A reporting tool used by the Nursing Department to easily obtain test item statistics that validate student attainment of the learning outcomes, make informed decisions regarding test items and thus student retention.
Worked in conjunction with QCC
IT and CUNY CIS on the Starfish
Building Block proposal. Involved in different phases of the project such as: testing phase, reporting outcomes to various CUNY
Committees and implementation phase. The proposal was approved in Spring 2014 and the Building
Block will be installed in Fall
2014.
ELearning Institute and New
Faculty Institute presentations including Blackboard pedagogy and technology. Instruct faculty on how to integrate technology in their classrooms focusing on Webbased applications; including
Blackboard, online discussion boards, online surveys, and third party programs like SafeAssign and Softchalk.
Serve as a consultant to faculty in the creation of Web-based courses/course materials that incorporate instructional design principles with several types of interactive technologies including: virtual collaboration spaces, videoconferencing, digital audio
Spring 2014
Summer
2013, Fall
2013 &
Spring 2014
Summer
2013, Fall
2013 &
Spring 2014
Summer
2013, Fall
2013 &
Spring 2014
Summer
2013, Fall
2013 &
Spring 2014
Summer
2013, Fall
2013 &
Spring 2014

Queensborough Community College
Denis Bejar
Denis Bejar
Denis Bejar
Denis Bejar
Denis Bejar
Denis Bejar
Denis Bejar
Non-teaching Department 2013-2014 Academic Year
Service to Department,
College, University
Service to Department,
College, University
Service to Department,
College, University
Service to Department,
College, University
Materials Development
Web Site Development
Curriculum or laboratory development, workshop conducted and video on-demand, on-line testing, surveys and student progress tracking
Coordinate the enrollment of faculty and students in new and existing Blackboard Organizations.
Provided assistance and continued support to various projects such as:
Service Learning – Teagle and
Study Abroad – Salzburg.
Worked with Professor Franca
Ferrari on evaluating a new assessment tool for the speech department (VOCAT). Provided technical support and project management guidelines for this project.
Served as a consultant and technical support person in the migration process of SWIG courses from Epsilen to
Blackboard. Conducted a workshop and provided technical support to this group on topics such as: wikis, glossary, discussion board, rubrics, blogs and self/peer assessment.
Serve as a consultant and technical support person in the CALTA 21
Project. Currently working with
Kitty Bateman and Patricia Lannes on setting up a live online symposium to disseminate information on “Museums and
Institutions of Higher Education
Unite to Empower Adult English
Speakers of Other Languages
(ESOL)” eLearning Institute materials development including most recent upgrades in the system.
Developed, deployed and maintained the Faculty Support
Site
Met with faculty in one-on-one sessions to provided training and technical support as they implement their web-enhanced,
Summer
2013, Fall
2013 &
Spring 2014
Spring 2014
Spring 2014
Spring 2014
Summer
2013, Fall
2013 &
Spring 2014
Summer
2013, Fall
2013 &
Spring 2014
Summer
2013, Fall
2013 &
Spring 2014

Queensborough Community College
Denis Bejar
Denis Bejar
Ka Cheng
Ka Cheng
Ka Cheng
Ka Cheng
Ka Cheng
Ka Cheng
Ka Cheng
Ka Cheng
Ka Cheng
Ka Cheng
Non-teaching Department 2013-2014 Academic Year hybrid and fully online courses.
Conference Presentation “CIS Blackboard Support”, CUNY
IT Conference, New York, John
Jay College, December 2013
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, community, and/or professional society
Joined a new CUNY Committee -
Testing Task Force. Responsible for providing the QCC User
Acceptance Testing and Data verification report of new
Blackboard add-on features to
CUNY CIS.
Manage academic software including software distribution, licensing distribution and licensing accounting
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, community, and/or professional society
Manage equipment storage, loan and transfer to different academic departments including academic computers, laptops, projectors, tablets and iClickers
Provide technical support and maintenance to 83 smart class rooms and 16 smart carts across the campus
Set up, configured and distributed
12 MacBook Pros for eLearning
Institute Cohort VI
Set up master computer image to clone 17 MacBook Pros for eLearning Institute Cohort VII
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, community, and/or professional society
Service to department,
Set up 14 iPads with academic applications and transfer equipment to Library Department
Set up 22 iPads with academic applications for MAeP iPad
Workshop and also provided technical support during the workshop
Set up, configured and secured 35 new iMacs in Social Science Lab
M-130 and also set up a brand new podium
Set up and configured 10 new iMacs in Student Union Upper
Level
Set up and configured 13 new
Fall 2013
Fall 2013 &
Spring 2014
Summer
2013,
Fall 2013 &
Spring 2014
Summer
2013
Fall 2013 &
Spring 2014
Summer
2013, Fall
2013, Spring
2014
Summer
2013
Spring 2014
Spring 2014
Fall 2013
Summer
2013
Spring 2014
Fall 2013

Queensborough Community College
Ka Cheng
Ka Cheng
Ka Cheng
Ka Cheng
Ka Cheng
Ka Cheng
Ka Cheng
Mark Chropufka
Mark Chropufka
Mark Chropufka
Mark Chropufka
Non-teaching Department 2013-2014 Academic Year
College, University, community, and/or professional society
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, community, and/or professional society
Curriculum or laboratory development, workshop conducted
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, iMacs in Student Union Lower
Level
Reorganize 24 computers and cables in Small room L-117 computer lab
Spring 2014
Collaborate with CLTs from other departments to set up and support 8 smart carts and 7 podiums for
Honors Conference
Replace 15 old Digital Signage
Channel Players and 30 Extrons on
Campus
Spring 2014
Spring 2014
Upgrade 23 iMacs in CETL computer lab with the new version of deepfreeze
Fall 2013
Convert 11 classrooms into smart rooms (including podium and projectors)
Summer
2013
Manage academic software including software distribution, licensing distribution and licensing accounting
Manage equipment storage, loan and transfer to different academic departments including academic computers, laptops, projectors, tablets and iClickers
Successfully negotiated an FTE based Camtasia license agreement with Tech Smith saving the university in excess of $18,000 over 6 years.
Created and conducted podium training sessions for faculty and canvased for survey feedback.
Coordinated equipment upgrade of
42 podium rooms allowing us to more accurately monitor room usage, acquire improved data and provide better reporting on this information via Fusion
RoomView, our Crestron room management system.
Supervised and coordinated with the Podium vendor, Central
Summer
2013,
Fall 2013 &
Spring 2014
Summer
2013
Fall 2013 &
Spring 2014
Spring 2014
Fall 2013 &
Spring 2014
Summer
2013 & Fall
2013
Summer
2013

Queensborough Community College community, and/or professional society
Mark Chropufka
Mark Chropufka
Mark Chropufka
Mark Chropufka
Mark Chropufka
Mark Chropufka
Mark Chropufka
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, community, and/or
Non-teaching Department 2013-2014 Academic Year
Receiving, Building and Grounds,
Registrar and the affected academic departments to ensure the timely delivery, infrastructure availability and respective configuration of 11 new e-podia for their designated classrooms.
Project Manager of M-130 Tech
Flex computer classroom conversion, supervised resource allocation and ensured furniture and equipment installed to specification, oversaw installation and imaging of 29 iMac workstations and setup of new LT
Nomad podium
Supervised, in conjunction with
Academic Literacy, the rebuild of
Humanities 339, including layout, networking of new computers, reconfiguration of podium and related equipment.
Directed CLT team through rebuild of the MMCR with deployment of
24 new iMacs and the creation of a new Tech Flex Mac and Windows
Bootcamp image.
Oversaw the imaging and rollout of 23 new iMacs to Student
Government and the subsequent distribution of all legacy hardware to Student Government.
Managed Campus wide digital signage upgrade scheduling and coordination of resources with web team, RnB and Visix. Project included creation of new virtual server, installation of latest Visix software, rollout and configuration of 15 new channel players and accompanying Extron hardware for 31 TV displays.
Guided CLT team through upgrade of Veralab lab monitoring software to latest server and client versions, rolling out software to all 114 machines in L-117 and LB-24.
Served as editor of the College’s fiscal year 2015 Technology Fee
Expenditure Plan and completed
Summer
2013
Summer
2013
Spring 2014
Fall 2013 &
Spring 2014
Spring 2014
Spring 2014
Spring 2014

Queensborough Community College
Mark Chropufka
Mark Chropufka
Bing-Chuan Chiu
Bing-Chuan Chiu
Bing-Chuan Chiu
Bing-Chuan Chiu
Bing-Chuan Chiu
Bing-Chuan Chiu
Bing-Chuan Chiu
Bing-Chuan Chiu
Bing-Chuan Chiu
Bing-Chuan Chiu
Bing-Chuan Chiu
Non-teaching Department 2013-2014 Academic Year professional society
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, community, and/or professional society
Conference, workshop, training attended
Conference, workshop, training attended
Conference, workshop, training attended
Conference, workshop, training attended
Web Site Development
Curriculum or laboratory development, workshop conducted
Web Site Development
Web Site Development
Curriculum or laboratory development, workshop conducted
Web Site Development required reporting of 2013-14
Technology Fee expenditures to
CUNY Central.
In Bruce Naples’ absence, administer and review expenditure of $2,350,000 Tech Fee budget, liaison between academic departments and Finance for purchase requests.
Guided CLT team, as well as, supported them in deploying required upgrades, including
Adobe, Java, Office and Windows system updates for 114 ACC lab computers.
Manage college Survey Monkey account, create and distribute surveys for faculty
Spring 2014
Fall 2013 &
Spring 2014
Fall 2013 –
Spring 2014
“Software Testing and Quality
Assurance: Hands-On”
“Agile Software Development and
UML Course 933 4 Days”
“Project Management for Software
Development”
“User and System Requirements for Successful Software
Development”
Developed “ASAP Registration”
Web Application with Backend
Management System
Conduct training and support for
“ASAP Registration” Web
Application with Backend
Management System
Developed “ASAP WorkShops”
Web Application with Backend
Management System
Developed “Printing Services
Request Form” Web Application with Backend Management System
Conduct training and support for
“Printing Services Request Form”
Web Application with Backend
Management System
Developed
“Accounting Learning Readiness
Survey with score reporting“ Web
Application with Backend
Fall 2013 –
Spring 2014
Fall 2013 –
Spring 2014
Fall 2013 –
Spring 2014
Fall 2013 –
Spring 2014
Fall 2013 –
Spring 2014
Fall 2013 –
Spring 2014
Fall 2013 –
Spring 2014
Fall 2013 –
Spring 2014
Fall 2013 –
Spring 2014
Fall 2013 –
Spring 2014

Queensborough Community College
Bing-Chuan Chiu
Bing-Chuan Chiu
Bing-Chuan Chiu
Bing-Chuan Chiu
Bing-Chuan Chiu
Bing-Chuan Chiu
Bing-Chuan Chiu
Bing-Chuan Chiu
Bing-Chuan Chiu
Mary Kasworm
Mary Kasworm
Mary Kasworm
Mary Kasworm
Non-teaching Department 2013-2014 Academic Year
Curriculum or laboratory development, workshop conducted
Web Site Development
Web Site Development
Web Site Development
Web Site Development
Web Site Development
Web Site Development
Web Site Development
Other (please explain)
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, community, and/or professional society
Service to department,
College, University,
Management System
Conduct training and support for
“Accounting Learning Readiness
Survey with score reporting” Web
Application with Backend
Management System
Developed “Share A Ride” web application
Developed “Registrar Workshops“ web application with backend
Management system
Developed “Early Registration“ transaction web application
Developed “Registrar Curriculum
Change Request Form” web application with backend
Management system
QCC Connect Mobile App – developed the RSS feed that drives the events portion of this project.
Developed “College Now
Registration“ web application
Developed ‘Walk to Aspire“ transaction web application
“Printing Services Request Form” additional fields and User Interface changes
Entered into the CUNYfirst eProcurement system over 220 highly technical ACC & Tech Fee department purchase requisitions for ACC and all campus departments.
On a weekly basis, oversee the accuracy, tracking, & archiving of all timesheets for ACC Staff,
Adjunct CLTs, College Assistants, department and ePortfolio Tech
Fee Interns, as well as, maintain an electronic database for all aforementioned parties.
Organizes three separate schedules for the ACC Lab, i.e. Tech Fee,
Work Study and Adjunct CLT, as well as, supervising time worked and identifying coverage as needed for openings and absences.
Processed 26 stipend applications for Faculty e-Learning Institute
Fall 2013 –
Spring 2014
Fall 2013 –
Spring 2014
Fall 2013 –
Spring 2014
Fall 2013 –
Spring 2014
Fall 2013 –
Spring 2014
Fall 2013 –
Spring 2014
Fall 2013 –
Spring 2014
Fall 2013 –
Spring 2014
Fall 2013 –
Spring 2014
Summer
2013,
Fall 2013 &
Spring 2014
Summer
2013,
Fall 2013 &
Spring 2014
Summer
2013, Fall
2013 &
Spring 2014
Fall 2013 &
Spring 2014

Queensborough Community College
Mary Kasworm
Mary Kasworm
Mary Kasworm
Mary Kasworm
Mary Kasworm
Ali Kazmee
Ali Kazmee
Non-teaching Department community, and/or professional society
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, community, and/or professional society
2013-2014 Academic Year
Post new workshops to the website database each semester
Processed monthly ACC corporate credit card purchases, following up on invoice tracking and reconciliation.
Create work orders and ensure department and accompanying lab is appropriately stocked with needed supplies.
Route several hundred phone calls to ACC full & part time staff to ensure they are directed to the appropriate area.
Provide as appropriate hourly assignment worksheets to Adjunct
Services, Budget and Personnel each semester for all Tech Fees,
College Work Study, and Adjunct
CLT’s. Produce non-teaching appointment letters and submit related paperwork as required.
Setup and configured 35 new iMacs in Social Science M-130
Summer
2013
Summer
2013,
Fall 2013 &
Spring 2014
Summer &
Fall 2013,
Winter &
Spring 2014
Summer &
Fall 2013,
Winter &
Spring 2014
Summer &
Fall 2013,
Winter &
Spring 2014
Summer &
Fall 2013,
Winter &
Spring 2014
Ali Kazmee
Ali Kazmee
Ali Kazmee
Ali Kazmee
Ali Kazmee
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, community, and/or professional society
Website Development
Service to department,
College, University, community, and/or professional society
Service to department,
College, University,
Provided support and maintenance for 83 smart classrooms and 16 smart carts across campus
Maintained and upgraded114 computers in L-117 with current revisions of software
Presented New Faculty Orientation
Podium Workshop in M-130
Summer
2013/ Fall
2013/ Spring
2014
Summer
2013/ Fall
2013/ Spring
2014
Fall 2013
Designed webpage in Student side for College website
Assisted students and faculty
Using CunyPortal and Cunyfirst
CRM
Setup 13 new iMacs with requested software in Student
Fall 2013
Fall 2013
Fall 2013

Queensborough Community College
Ali Kazmee
Ali Kazmee
Ali Kazmee
Ali Kazmee
Ali Kazmee
Ali Kazmee
David Moretti
David Moretti
David Moretti
David Moretti
David Moretti
David Moretti
David Moretti
David Moretti
David Moretti
David Moretti
Non-teaching Department 2013-2014 Academic Year community, and/or professional society
Service to department,
College, University, community, and/or professional society
Conference, workshop, training attended
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, community, and/or professional society
Web Site Development
Web Site Development
Web Site Development
Curriculum or laboratory development, workshop conducted
Web Site Development
Web Site Development
Web Site Development
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, community, and/or professional society
Curriculum or laboratory development, workshop conducted
Union Lower Level
Upgraded 23 iMac in CETL with new revision of Adobe Creative
Suite 6 and Deepfreeze 7.73
Attended Blackboard
Administrator training workshop
Upgraded LB-24 with new HP
8300 PCs and Required software
Fall 2013
Fall 2013
Fall 2013
Setup 10 new iMacs with requested software in Student
Union Upper Level
Spring 2014
Setup 13 new iMacs with requested software in Student
Union Lower Level
Spring 2014
Maintain AXIS cameras throughout the campus
Developed and deployed new
Alumni & Friends
Redesigned and developed Faculty
& Staff website
Developed new Business Affairs website
Conducted Web coordinator training on the new CMS for department liaisons
Developed and managed the Social
Sciences website redesign
Developed and managed the
Business website redesign
Developed and managed the
Physics website redesign
Managed the Visix AxisTV upgrade project
Summer
2013/Fall
2013/ Spring
2014
Fall 2013
Fall 2013
Fall 2013
Fall 2013
Spring 2014
Spring 2014
Spring 2014
Spring 2014
Implemented new functionality for
AxisTV (RSS Publication, Mobile
Media, Twitter integration)
Spring 2014
Conducted Web coordinator training on the new CMS for department liaisons
Spring 2014

Queensborough Community College
David Moretti
David Moretti
David Moretti
David Moretti
David Moretti
David Moretti
David Moretti
David Moretti
David Moretti
David Moretti
David Moretti
David Moretti
David Moretti
David Moretti
Bruce Naples
Bruce Naples
Non-teaching Department 2013-2014 Academic Year
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, community, and/or professional society
Web Site Development
Web Site Development
Web Site Development
Web Site Development
Web Site Development
Web Site Development
Web Site Development
Web Site Development
Web Site Development
Web Site Development
Curriculum or laboratory development, workshop conducted
Service to department,
College, University
Continuing support and modification efforts for the entire college website including key changes to Governance, the
President’s site, and Single Stop
Installed new Video SAN storage array for ACC’s video team including migration of existing data to new array
Installation of new Servers and
SAN for data backup and redundancy of hosted virtual servers for college and ACC
Creation and deployment of new
Fusion server for ACC management of Crestron
Roomview controllers
Developed and deployed new
Career Services Jobs/Internships opportunities site
Redesigned and deployed Sports website
Project Management work for Print
Shop Duplication project
Project Management work for
ASAP student enrollment project
Project Management work for
Registrar’s Change of
Curriculum/Plan Request application project
Project Management work for
College Now’s new online student enrollment application
Developed and deployed new
Assessment website
Fall 2013 &
Spring 2014
Winter 2014
Spring 2014
Fall 2013
Spring 2014
Fall 2013 &
Spring 2014
Spring 2014
Fall 2013
Spring 2014
Spring 2014
Fall 2013
Redesigned and deployed new
Strategic Planning, Assessment, and Institutional Effectiveness website
Developed and deployed new
General Education website
Spring 2014
Spring 2014
Redesigned Art & Design website Spring 2014
Met with faculty in one-on-one sessions to provided training and technical support as they implement their web-enhanced, hybrid and fully online courses.
Provided oversight of academic software licensing distribution.
Summer
2013, Fall
2013 &
Spring 2014
Summer
2013,
Fall 2013 &

Queensborough Community College
Bruce Naples
Bruce Naples
Bruce Naples
Bruce Naples
Bruce Naples
Bruce Naples
Bruce Naples
Bruce Naples
Bruce Naples
Bruce Naples
Non-teaching Department 2013-2014 Academic Year
Service to Department,
College, University
Service to Department,
College, University
Service to Department,
College, University
Service to Department,
College, University
Service to Department,
College, University
Service to Department,
College, University
Service to Department,
College, University
Curriculum or laboratory development, workshop conducted
Materials Development
Curriculum or laboratory development, workshop
Served as the College representative to the CUNY
Committee on Academic
Technology (CAT)
Served as the College representative on two CUNY CAT sub committees: ePortfolio &
Innovative and Disruptive
Technologies (IDT-CAT)
Member of the eTeam that adjudicates summer institute applications, re-creates, oversees, and teaches the Summer eLearning
Institute workshops.
Served as the President’s Liaison to the Academic Senate Standing
Committee on eLearning
Spring 2014
Summer
2013, Fall
2013 &
Spring 2014
Summer
2013, Fall
2013 &
Spring 2014
Summer
2013, Fall
2013 &
Spring 2014
Summer
2013, Fall
2013 &
Spring 2014
Summer
2013, Fall
2013
Project Designer & Supervisor of
Moving Ahead with ePortfolios
(MAeP) project where faculty members progressively implement the Integrative Learning VALUE rubric into a class assignment.
Technical Consultant to the
English Department’s Pedagogy of
Surprise project: eBooks & Omeka
Database.
Monitored, tested and supported the implementation of Blackboard
Collaborate (Web conferencing feature).
Developed and taught various
Collaborate Workshops for faculty and staff eLearning Institute and New
Faculty Institute presentations covering campus technology.
Instructed faculty on how to integrate technology in their classrooms focusing on
Multimedia and Web-based applications. eLearning Institute and New
Faculty Institute materials development.
Developed and provided faculty workshop instruction including:
Summer
2013, Fall
2013 &
Spring 2014
Summer
2013, Fall
2013 &
Spring 2014
Summer
2013, Fall
2013 &
Spring 2014
Summer
2013, Fall
2013 &
Spring 2014
Summer
2013, Fall

Queensborough Community College
Bruce Naples
Bruce Naples conducted
Service to Department,
College, University
Service to Department,
College, University
Non-teaching Department 2013-2014 Academic Year

Blackboard Collaborate – synchronous communication

Epsilen Environment: ePortfolio, Group, Course
(LMS) tools

Camtasia – used by students and faculty to create digital stories (movies)

Several eBook creation tools:
Apple iBooks Author, Creative
Book Builder, The People’s eBook

Use of Apple iPads for teaching

MS-Office components: Word,
PowerPoint, Excel, Outlook,
Access
Managed and provided oversight of $2,350,000 Student Technology
Fee expenditures
2013 &
Spring 2014
Provided oversight and supervision of:

Academic Computing Center (L-
117 & LB-24) – 124 computers – staffed M-F: 9AM–9PM, Sa 10-

3PM
Multimedia Classroom (L-117b)
– 24 student dual-boot iMac computers and instructional podium; serves faculty development workshops, campus multimedia & ePortfolio class
 projects
College Blackboard
Administrator & Online
Technical Developer - Denis

Bejar
Academic Technology CLT
Team

College Web Master - David
Moretti

College Web Designer & Campus
Digital Signage Creator - Jason
Ano

Web Programmer & Survey
Monkey Administrator - Bing-
Chuan Chiu

College Videographer - Phillip
Roncoroni and his videography
Summer
2013, Fall
2013 &
Spring 2014
Summer
2013, Fall
2013 &
Spring 2014

Queensborough Community College
Phillip Roncoroni
Phillip Roncoroni
Phillip Roncoroni
Phillip Roncoroni
Phillip Roncoroni
Phillip Roncoroni
Non-teaching Department
Other (please explain)
Other (please explain)
Other (please explain)
Other (please explain)
Other (please explain)
Other (please explain)
2013-2014 Academic Year team: p/t Video Editors, p/t
Photographer

Tech Fee Student Interns that support academic technology

Grant funded academic technology team that supports
HIPs and other technology related efforts by faculty
Managed the ACC videography staff, covering 141 campus events which were posted on either
TigerMedia, the QCC YouTube channel, or used on the website
(promotional, Blackboard, etc.).
Managed the ACC photography staff, covering 172 campus events
(JUN 1, 2013 thru MAY 26, 2014) or photo shoots, for use on the website, social media, marketing purposes, the yearbook, etc.
VIDEO STATISTICS - Our
YouTube channel received
1,414,615 views (JUN 1, 2013 thru
MAY 26, 2014) and we gained an additional 3,485 subscribers.
Presidential Lecture live stream –
Coordinated with Michael Smith of the CUNY Commons to utilize their server for QCC’s third external live stream event for
Jillian Warsi lecture. Notably, first streaming event was for 2013
Presidential Lecture Series featuring Jules Allen and second was for Commencement 2013.
Researched and purchased necessary equipment and trained departmental CLTs to monitor the live stream and camera equipment during the event.
Commencement live stream – As the CUNY Commons server was in use this day, researched a live streaming host company, obtained a quote, and then worked with, and tested the equipment setup with the
IT department to do the first QCC live stream of Commencement.
Live camera projection – OAA requested that we have a camera on
Summer
2013/Fall
2013/Spring
2014
Summer
2013/Fall
2013/Spring
2014
Summer
2013/Fall
2013/Spring
2014
Spring 2014
Summer
2013
Spring
2013/Fall

Queensborough Community College
Phillip Roncoroni
Phillip Roncoroni
Phillip Roncoroni
Scott Underwood
Scott Underwood
Scott Underwood
Non-teaching Department 2013-2014 Academic Year
Other (please explain)
Service to department,
College, University, community, and/or professional society
Other (please explain)
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, community, and/or professional society
Web Site Development the balcony of the QPAC Theatre framing the students at the Honors
Convocation and Dean’s List, with their image being projected behind them as they walked across stage.
Researched the necessary equipment, obtained quotes, coordinated with B&G to have a
300 ft. HDMI cable permanently installed there, and then tested and implemented the necessary workflow for those events.
Summer website photo shoot –
Marketing requested a multi-day photo shoot with students for website recruitment and promotional purposes. Coordinated with Bonnie Cook to utilize and schedule tutors from the Student
Learning Center and our ACC photo staff. These photographs ended up being used on the website, social media and print advertisements.
Speech/Theater video editing equipment – Met with Speech and
Theater faculty in April and May
2013 to assess their needs for a new video-editing lab.
Recommended hardware configurations and obtained necessary quotes for purchasing.
Helen Marshall tribute video – The
ACC produced a tribute video for retired Queens Borough President
Helen Marshall, for President Call and the Marketing and
Communications department.
Provided technical support and performed maintenance for 83 smart classrooms and 16 smart carts across the campus (including podiums, projectors, Crestons, and cameras)
Provided technical support for students and faculty for
Blackboard and CUNY Portal
Maintained student support section of the Queensborough Community
2013/Spring
2014
Summer
2013
Spring 2013
Started
Summer
2013
Summer
2013, Fall
2013, Spring
2014
Summer
2013, Fall
2013, Spring
2014
Summer
2013, Fall

Queensborough Community College Non-teaching Department 2013-2014 Academic Year
Scott Underwood
Scott Underwood
Scott Underwood
Scott Underwood
Scott Underwood
Scott Underwood
Scott Underwood
Scott Underwood
Scott Underwood
Scott Underwood
Book - authored
Book – edited
Newspaper/Magazine Article
Journal Article, other
Journal Article, peer-reviewed
Book, Chapter
Conference Presentation, other
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, community, and/or professional society
Service to department,
College, University, community, and/or professional society
Other (please explain)
College website
Maintained 114 computers in the
Academic Computing Center student lab.
Converted M-130 into a tech flex classroom (including 35 iMacs and
1 podium)
2013, Spring
2014
Summer
2013, Fall
2013, Spring
2014
Summer
2013
Converted 11 classrooms into smart rooms (including podiums and projectors)
Setup and configured 13 iMacs in
Student Union Lower Level
Upgraded 23 iMacs in CETL computer lab
Setup and configured 10 iMacs in
Student Union Upper Level
Summer
2013
Fall 2013
Fall 2013
Spring 2014
Created new layout and
Reorganized 24 computers and equipment in Small room L-117 computer lab
Upgraded campus digital signage system (including 15 channel players and 30 Extron controllers)
Spring 2014
Spring 2014
Collaborated with CLTs from other departments to setup and support 8 smart carts and 7 podiums for the
Honors Conference
Stream 2013 Commencement ceremony
Spring 2014
Spring 2014
MENU
Direction/Choreography/Dramaturgy/Design (dance, theater, film)
Performance (music, dance, theater)
Music Composition Published/Performed
Play Produced/Performed
Review/Commentary (including Blogging)
Awards
Patent

Queensborough Community College Non-teaching Department 2013-2014 Academic Year
Conference Presentation - published as proceedings
Book, introduction, preface, etc.
Materials Development
Lecture (Invited)
Art Exhibit Curated
Grants awarded (title, awarding agency, amount and period of award)
Curriculum or laboratory development, workshop conducted
Works submitted/accepted/in press or in progress; works reprinted/republished
Service as a reviewer/editor/consultant
Conference, workshop, training attended
Art Exhibited (juried show)
Service to department, College, University, community, and/or professional society
Web Site Development
Other (scholarly or creative achievements comparable to previous categories)
Other (please explain)
INSTRUCTIONS:
Choose the type of change from the menu below and fill in the other columns.
Type (from menu)
Description of
Change
Reason for Change Date/Semester Evaluation of
Change*
Equipment
Equipment
Equipment
Acquisition of new
Storage Area
Network (SAN) in
ACC
Acquisition of new
Servers and SAN in
ACC
Acquisition and deployment of 10 new e-podia and 2
QP II’s.
Increase space for video/digital media assets
Critical failure of primary ACC server, no redundancy
Increase the number of classrooms with state of the art podium technology
Spring 2014
Spring 2014
Increased capacity and improved performance for video editing
Data Backup, High
Availability, and
Disaster Recovery schemas in place.
Improved performance and system up-time
Summer 2013 Provide faculty and students with a more enriching educational technology experience.
*Please note that, if change has been too recent to evaluate, you may indicate NA.
MENU
Type of change Description
Personnel or organizational change New personnel, retirees, resignations, organizational changes, addition of departmental responsibilities, CCAS (13.3b), reclassification, merit increase, etc.
Service, program, or project change Changes to the number, volume, or type of services, programs, or projects
Facilities/space Renovations or development of new facilities (i.e., computer laboratories or relocation)
Equipment
Other
Acquisition of new or disposition of old equipment
Other changes affecting the department not included above and including interactions with other departments

Queensborough Community College Non-teaching Department 2013-2014 Academic Year
INSTRUCTIONS:
Please fill in the table below according to the assessment you conducted this academic year.
In the column, “recommended action plan,” please indicate the reasons for the recommended action(s) and any recommended modifications to target outcome(s).
Key Performance
Indicator*
Faculty & Staff
Development -
Technology
Workshops (other) eLearning Faculty
Development
Institutes &
Program eLearning Faculty
Development
Institutes &
Program
Video recordings made / edited / posted
Target outcome(s) for Key Performance
Indicator**
Survey Results:
Offering Online
Workshops: At least
80% of participants will indicate a high level of satisfaction and usefulness of subjects taught in the workshops
Teaching survey results – Cohort IV:
70% of participants will teach their respective course for the second time
Teaching survey results – Cohort V -
80% of participants will report satisfaction after completing their obligation to the
Institute
Number of videos recorded and edited for the current year.
Actual outcome(s)
Participants indicated greater than
95% of satisfaction and usefulness of subjects taught in the workshops.
56% of participants taught their respective course for the second time and this was due to the fact their department cancelled some of these courses.
Participants indicated greater than
89% of satisfaction after completing their obligation to the Institute
141 videos created for campus events which were
Recommended action plan
Continue offering
Faculty and Staff
Development
Workshops
The ACC will provide eLearning support based on the recommendations of the Faculty
Mentors
The ACC will offer continued eLearning support based on the recommendations of the Faculty
Mentors
Report videos recorded and edited from this year.
Recommended status of Core
Activity and KPI
(see menu)
Continuing
Continuing
Continuing
Continuing

Queensborough Community College Non-teaching Department 2013-2014 Academic Year
Specification, purchase, installation and maintenance of classroom technology
Number of classrooms affected: Report a 5% increase in new podium classrooms. posted on either
TigerMedia, the QCC
YouTube channel, or used on the website
Reported a
14.3% increase in new podium classrooms.
Report number of classrooms receiving new podium technology
Continuing
Specification, purchase, installation and maintenance of classroom technology
Determine Classroom
Use (using measured bulb hours): Provide report of semester lamp hours usage for each podium classroom.
Provided report showing average lamp usage was 265 hours for each classroom equipped with podium technology.
Provide report of
Spring 2014 semester lamp hours usage for each podium classroom.
Continuing
Notes:
*The items in this column correspond to “indicators to be assessed” in part A, column 3.
**To be more effective and meaningful, assessment efforts should focus on selected KPIs each academic year; over time, assessments should be rotated through all the department’s KPIs.
Completed
Continuing
Modified
MENU
Core activity has been completed
Core activity and KPI will continue as before
Core activity and KPI have been modified
Discontinued Core activity and KPI have been discontinued
Core Activity
(New Year) eLearning Faculty
Development
Institutes & Program eLearning Faculty
Development
Institutes & Program
Key Performance
Indicator
(New Year)
Survey Results: High
Level of Institute Topic
Satisfaction
Number of blended & asynchronous courses added to course offerings
Target Outcome(s)*
At least 80% of participants will indicate a high level of satisfaction and usefulness of subjects taught in the workshops.
At least 12 of the 16 attendees will teach their developed course during
Spring 2015.
Plan for Achieving
Target Outcome
After completion of the
Institute a survey will be taken and analyzed
Data will be collected from Institutional
Resources during the
Spring 2015 semester.

Queensborough Community College Non-teaching Department 2013-2014 Academic Year
Blackboard and other eLearning
Services & Support
Specification, purchase, installation and maintenance of classroom technology
Satisfaction as reported in workshop exit survey results
Faculty Training in
Podium Use Survey
Results
At least 80% of participants will indicate a high level of satisfaction.
At least 85% of participants will indicate a high level of satisfaction and usefulness of subjects taught in the podium workshop.
After completion of each workshop a survey will be taken and analyzed
Respond to specific epodia questions from faculty participants in class and request faculty members complete survey as workshop concludes.
Specification, purchase, installation and maintenance of
Classroom Use (using measured lamp hours)
Show Fall and Spring comparison of classroom usage with specific semester average
Report lamp usage from
Fall and Spring semester during reporting period.
Compare to previous classroom technology projector lamp hours for each podium classroom. results.
*Targets indicated here will direct assessment efforts for the following year – see part A, column 3.