Sourcing and Vendor Management
How do you:
Keep track of multiple
Services for Business-Critical
Continuity
Put your most critical sourcing decisions in the
hands of a supplier you can trust.
vendors at various
facilities and locations?
Determine which vendor
is fully qualified to work
on your mission-critical
power equipment?
Know who to turn to
during a crisis for swift,
sound decisions?
Have the confidence
your maintenance record
and service history
documentation is up-todate and in order?
Facility management challenges fly at you from all fronts. Especially as
you seek out new and better ways to maximize the availability of your
infrastructure and mission-critical systems, including protecting your
power and precision cooling equipment. And as you find yourself pulled
in several directions at once, the need for one trusted source of vendor
management becomes more critical than ever.
Liebert has comprised a team of qualified service partners with proven
capabilities to meet Liebert’s demanding expectations and those of its
customers. Liebert’s Sourcing team orchestrates these Service Partners into
a series of service events – not only to meet contract obligations, but to
respond to customer mission-critical emergency needs. Liebert has a
maniacal focus on reliability and flexibility to meet changing marketing and
customer requirements. The network is based on focused customer
satisfaction, mutual trust, a clear and robust set of processes, superb
operational skills, and a portfolio of enabling technologies.
One source – and one call – brings service and support right to your door.
At first glance, juggling five or 10 vendors may seem like a
small risk for the potential reward: more choices for you.
But what if you still can’t find the right technicians to
come to your site? And what if you continue to secondguess vendor decisions when they do show up?
Scorecards
The Liebert Sourcing Group develops focused
scorecards for evaluating the performance of each
service partner. The scorecards assign points, based on
cost reductions, quality, customer satisfaction and
delivery. The result: a clear, concise picture of exactly
how well our service partners are meeting your goals
and objectives.
One stop. One solution.
Liebert Global Services’ Sourcing Group can provide you
with managers ready – and completely qualified – to
service and maintain all of your critical space equipment
and systems. Whatever the brand, we can recommend
the best possible partner for you. Already have a
preferred partner for your non-Liebert equipment? We
can make sure they’re qualified on our products as well.
Best of all, our sourcing managers are available 24 hours
a day, every day, through just one number: 800.LIEBERT.
No other team has the ready resources to respond with
the urgency we do. And no other team can provide the
kind of end-to-end “white-glove” service we offer.
Call escalation
Because every call you make to Liebert Global Services
goes through a single number, we’re able to put
escalation procedures in place to ensure we’re
complying with your demands. Our customer response
center can help with hot-site backup services, as well
as database maintenance. And our customer help desk
stands ready to offer call avoidance and technical
support whenever you need it.
Preventive maintenance scheduling
Remote monitoring services
We offer complete scheduling for both regular service
and preventive maintenance on equipment at each
individual location. Our goal is 98 percent preventive
maintenance completions, and your Liebert sourcing
manager will deliver all quotes within 24 to 48 hours.
Our Sourcing Group can notify you of all critical status
changes, including:
Extensive vendor qualification
An array of service and support
The capabilities of Liebert Global Services’ Sourcing
Group are as deep and diverse as the customers we
serve. Our primary responsibilities include:
Qualifying and managing your service partners
Establishing primary and secondary options for
each of your markets
Training
Every service partner we select for you must undergo a
stringent qualification process before it can be certified
by Liebert Global Services. That process includes a
qualification assessment of:
Certification of insurance/indemnification capability
24/7 x 365 service availability
A minimum of two factory-direct trained, certified
technicians for each area
Competitive pricing for your area
The ability to source and provide original
manufacturers’ parts for services
Service authorization and completion, including
ticket creation, P.O. authorization, service review
and invoicing
Subcontractors that have been used for at least
one year
Vendor performance reviews
Full-time administrative personnel
Documented support systems
The power of information
Our comprehensive reporting and monitoring
capability puts the power of information right at your
fingertips. Online communications tools, such as our
Service Partner Network (SP.Net), give you a web-based
interface that extends field-service enterprise
applications to all your service partners. It also offers
easy functionality for service-ticket scheduling,
equipment and contracts, service history, work-done
notification and other vital support information.
Talented, trained technicians
Each Liebert sourcing manager has more than 10 years
of experience with Liebert; but, more important, each
one brings you unparalleled expertise, knowledge and
understanding of your business – particularly of the
power equipment you need to maximize availability.
And the Sourcing Group has access to more than 300
service partners located across the country.
Fuel level of generator units
Static switch transfer of load
UPS unit on bypass
Liebert’s National Vendor Coverage Map
One source – and one call – brings service and support right to your door.
At first glance, juggling five or 10 vendors may seem like a
small risk for the potential reward: more choices for you.
But what if you still can’t find the right technicians to
come to your site? And what if you continue to secondguess vendor decisions when they do show up?
Scorecards
The Liebert Sourcing Group develops focused
scorecards for evaluating the performance of each
service partner. The scorecards assign points, based on
cost reductions, quality, customer satisfaction and
delivery. The result: a clear, concise picture of exactly
how well our service partners are meeting your goals
and objectives.
One stop. One solution.
Liebert Global Services’ Sourcing Group can provide you
with managers ready – and completely qualified – to
service and maintain all of your critical space equipment
and systems. Whatever the brand, we can recommend
the best possible partner for you. Already have a
preferred partner for your non-Liebert equipment? We
can make sure they’re qualified on our products as well.
Best of all, our sourcing managers are available 24 hours
a day, every day, through just one number: 800.LIEBERT.
No other team has the ready resources to respond with
the urgency we do. And no other team can provide the
kind of end-to-end “white-glove” service we offer.
Call escalation
Because every call you make to Liebert Global Services
goes through a single number, we’re able to put
escalation procedures in place to ensure we’re
complying with your demands. Our customer response
center can help with hot-site backup services, as well
as database maintenance. And our customer help desk
stands ready to offer call avoidance and technical
support whenever you need it.
Preventive maintenance scheduling
Remote monitoring services
We offer complete scheduling for both regular service
and preventive maintenance on equipment at each
individual location. Our goal is 98 percent preventive
maintenance completions, and your Liebert sourcing
manager will deliver all quotes within 24 to 48 hours.
Our Sourcing Group can notify you of all critical status
changes, including:
Extensive vendor qualification
An array of service and support
The capabilities of Liebert Global Services’ Sourcing
Group are as deep and diverse as the customers we
serve. Our primary responsibilities include:
Qualifying and managing your service partners
Establishing primary and secondary options for
each of your markets
Training
Every service partner we select for you must undergo a
stringent qualification process before it can be certified
by Liebert Global Services. That process includes a
qualification assessment of:
Certification of insurance/indemnification capability
24/7 x 365 service availability
A minimum of two factory-direct trained, certified
technicians for each area
Competitive pricing for your area
The ability to source and provide original
manufacturers’ parts for services
Service authorization and completion, including
ticket creation, P.O. authorization, service review
and invoicing
Subcontractors that have been used for at least
one year
Vendor performance reviews
Full-time administrative personnel
Documented support systems
The power of information
Our comprehensive reporting and monitoring
capability puts the power of information right at your
fingertips. Online communications tools, such as our
Service Partner Network (SP.Net), give you a web-based
interface that extends field-service enterprise
applications to all your service partners. It also offers
easy functionality for service-ticket scheduling,
equipment and contracts, service history, work-done
notification and other vital support information.
Talented, trained technicians
Each Liebert sourcing manager has more than 10 years
of experience with Liebert; but, more important, each
one brings you unparalleled expertise, knowledge and
understanding of your business – particularly of the
power equipment you need to maximize availability.
And the Sourcing Group has access to more than 300
service partners located across the country.
Fuel level of generator units
Static switch transfer of load
UPS unit on bypass
Liebert’s National Vendor Coverage Map
The largest service organization in the
world dedicated to maximizing
availability of infrastructure required for
mission-critical systems
Liebert Global Services
Global Headquarters
610 Executive Campus Drive
Westerville, Ohio 43082 USA
800 LIEBERT or 614 841 6400 Phone
614 841 6405 FAX
service@ liebert.com Email
liebert.com
Customer response center
800 LIEBERT
While every precaution has been taken to
ensure accuracy and completeness in this
literature, Liebert Global Services, Inc. and
Emerson Electric Power Co. assume no
responsibility, and disclaim all liability for
damages resulting from use of this
information or for any errors or omissions.
Liebert Global Services, Inc. is a division of
Emerson Electric Power.
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