Business Department — Queensborough Community College/CUNY
Assessment Plan for A.A.S Degree in Office Administration and Technology
BU-804—Administrative Office Procedures (3 credits/4 hours)
Objective:
Students will understand the role of the administrative office assistant in the workplace and develop the technical and professional skills needed for entry-level
positions and to climb career ladders in corporate, government, and professional office environments.
Implementation
(Courses & Assignments)
For each disciplinary
learning objective, describe
where in the curriculum and
through what kind of
activities students will attain
the disciplinary learning
BU-804 Administrative
Office Procedures is charged
with meeting the College's
General Education Objectives
No. 1 communicates
effectively through reading.
writing, listening and
speaking
No. 4 use information
management and technology
skills effectively for academic
research and lifelong learning
Students will read and analyze
topics covered in the textbook,
Professional Office
Procedures. Students will
provide written answers to
study guides covering these
topics and will participate in
discussions about the subject
matter. In addition, situations
involving human relations in
the workplace are analyzed.
Communication skills
(English usage,
punctuation/grammar,
commonly misspelled words)
are covered by using
Keyboarding Pro Deluxe
software, which is installed on
Assessment Tools
(Measurement/data
collection)
Describe the data
collection (e.g.,
classroom assessment
activities, student
surveys, graduate
surveys, employer
surveys, portfolio
analysis, CPE or other
test results) that will be
used to demonstrate
students have met the
objectives.
Knowledge and
understanding of the
subject matter covered
in the textbook,
Professional Office
Procedures, and by
using Microsoft Outlook
Web Access software
are assessed through
tests and the final
examination.
Writing and knowledge
of business office
procedures are assessed
through the use of study
guides that are designed
to cover Internet
research and the topics
in the textbook,
Professional Office
Procedures.
Methods of handling
human relations
situations in the
workplace are assessed
through writing
assignments that are
included in the study
guides.
Communication skills
Rubrics
Data
Evaluation of
Data
Describe or attach
the rubric
(descriptive scale
of standards) to be
used to measure
student
achievement of the
learning objective.
Describe assessment results: how did students perform on each objective?
Data was collected
at the end of the
Fall 2012 semester.
The following were
used to evaluate
achievement:
The class began with 18 students registered. The following data was generated by
averaging tests and awarding grades for satisfactorily completing study guide and
textbook assignments, In addition, evaluation was also based on communication skills
software assignments that covered English usage, punctuation/grammar, and
commonly misspelled words..
What do the
assessment results
mean? How well
have students met
the learning
objectives? Did the
assessment process
show whether
students had met
the objectives?
Grades
Class Tests and the
Final Examination
cover the topics in
the textbook,
Professional Office
Procedures, and the
features of
Microsoft Outlook
Web Access
software.
Number of
satisfactorily
completed study
guides that include
knowledge of
office procedures,
business writing,
human relations
situations in the
workplace, and
Internet research.
Tests/Assignments
Class Test Average *
Test questions include the topics in
the textbook, Professional Office
Procedures, and Microsoft Outlook
Web Access software
Study guide and textbook
assignments
Communication Skills covering
English usage, punctuation/ grammar,
commonly misspelled words. These
assignments are done in a PC
classroom by using Keyboarding Pro
Deluxe software.
Final Grades
A
A-
B+
B
B-
C+
C
C-
2
12
13
1
12
2
8
7
D+
D
D-
INC
W/WU
WN/F
Total
2
2
18
2
2
18
1
1
*Includes Final Examination
Number of
satisfactorily
completed
3
18
2
18
The course was
satisfactorily
completed (grade
of C- or better) by
88% of the
students. One
student received a
grade of D+. One
student never
attended and one
student received a
grade of W.
All of the students
who completed the
course had a
passing class
test/final
examination
average.
All of the students
who completed the
course
satisfactorily
completed the
study
guide/textbook
assignments.
All of the students,
except one,
completed the
1
Resulting Action
What changes if any
will be made as a result
of the assessment?
The textbook,
Professional Office
Procedures, adequately
covers the topics needed
for the administrative
assistant to succeed and
to climb career ladders
in corporate,
government, and
professional offices.
Each chapter presents
real-life human relations
situations that are often
challenging in the
workplace. In addition,
students complete study
guides for each chapter
in the textbook to
reinforce learning.
The Microsoft Outlook
Web Access software
adequately prepares
students for handling
and organizing email,
calendars/ scheduling,
contacts, and tasks in
the office environment.
These study guides
include exercises in
Internet research.
The Keyboarding Pro
Business Department — Queensborough Community College/CUNY
Assessment Plan for A.A.S Degree in Office Administration and Technology
BU-804—Administrative Office Procedures (3 credits/4 hours)
the PCs in the classroom.
Students also use software,
Microsoft Office 2010 (Word
and Excel), Microsoft Outlook
Web Access (organizing email, calendars/scheduling,
contacts, and tasks), and
Internet Explorer for research,
and lifelong learning.
(English usage,
punctuation/grammar,
commonly misspelled
words) are assessed by
using the
Communication Skills
segment in the
Keyboarding Pro Deluxe
software. Every topic
contains a pretest,
germane rules, and a
posttest.
Communication
Skills assignments
that cover English
usage, punctuation/
grammar, and
commonly
misspelled words.
These assignments
are done in a PC
classroom by using
Keyboarding Pro
Deluxe software.
assignments that
covered English
usage, punctuation/
grammar, and
commonly
misspelled words.
These assignments
were done in a PC
classroom by using
Keyboarding Pro
Deluxe software.
2
Deluxe, Communication
Skills software
adequately covers the
topics of English usage,
punctuation/ grammar,
and commonly
misspelled words.
As a result of this
assessment, no changes
in the subject matter,
textbook, or software
are recommended. An
effort is being made to
coordinate and share
materials between the
day and evening
sections of this course.