^^CH^ »CJf WAR 18 HD2G .144 14 3(^ ALFRED P. WORKING PAPER SLOAN SCHOOL OF MANAGEMENT ""SMALL-LOT PRODUCTION: KEY TO HIGH PRODUCTIVITY AND QUALITY IN JAPANESE AUTO MANUFACTURING^- Michael A. Cusumano November 1986 WP// 1841-86 MASSACHUSETTS INSTITUTE OF TECHNOLOGY 50 MEMORIAL DRIVE CAMBRIDGE, MASSACHUSETTS 02139 1987 ''SMALL-LOT PRODUCTION: KEY TO HIGH PRODUCTIVITY AND QUALITY IN JAPANESE AUTO MANUFACTURING Michael A. Cusumano November 1986 WP# 1841-86 Michael A. Cusumano Assistant Professor M.I.T., Sloan School of Management Cambridge, MA USA 02139 Draft 11/20/86 SMALL- LOT PRODUCTION: KEY TO HIGH PRODUCTIVITY AND QUALITY IN JAPANESE AUTO MANUFACTURING Managers around the frustrated world, productivity, cost, and quality achieved by have often the levels of at Japanese automakers, complained that what Japanese companies do is unique. Visitors to Japan often leave convinced that without high-quality workers Japanese their and willingness to cooperate Japan in, say, auto know this is now automobile plants California and special with management, not necessarily located lies much performance of the case. Japanese-run Ohio (Honda), demonstrated have But we levels of quality comparable to what Japanese workers and the performance as the in Tennessee (Nissan), managers have achieved in Japan. key to including their manufacturing cannot be duplicated. (Toyota-GM) productivity and culture, if not [^ A major ] of Japanese more in reason is that the firms in auto manufacturing their approach to production management as any peculiar characteristics of Japanese workers in Japan. Compared to have been at the Japanese, a disadvantage U.S. and due to European companies may the absence of clear policies, industrial blue-collar employees, But, historically, European automakers who and U.S. in the work well -- until auto producers in standards of productivity, general manufacturing new set ethnic homogeneity and less founded the industry performed Japan programs, too between management and labor, poorly educated much confrontation force. quality-control inadequate product efficiency, and quality low at The Japanese cost. accomplished this primarily by modifying, beginning in the 1930s, American European and equipment, techniques, assumptions about production management .[ ^ and traditional ] For non-Japanese managers in autos and other industries such as electronics, the challenge of the past decade has been to stop But falling behind. set requires an companies got important to to learning to analysis where determine remarkably disorganized, of match the standards Japan has precisely they are. how they inefficient In how leading Japanese particular, it seems transformed plants U.S. the dirty, Occupation observers saw in the late 1940s and early 1950s, into perhaps the most superbly the world. [' conceived ] Mt.T.u-:-'" MAR 1 9 -a 1987 ReCHfVED and run manufacturing organizations in s THE USUAL EXPLANATIONS automakers evolved explanations common There are several and came to dominate the world industry. Since car mass production began in the U.S., it is that Japanese firms details and the best American thinking And then the Japanese, or so the story of experience. usually goes, did more: often assumed or imported American manufacturing copied equipment and techniques reflecting and years how Japan' to as They achieved better paid greater attention to factory implementation -- aided by factors like ethnic homogeneity, better educated employees, and "harmony" between managers and workers, combined with now-famous techniques that supposedly grew out conditions: of culture Japanese and geographical near-fanatical attention to cleanliness and quality, group cooperation as seen in quality circles, "just-in-time" production using "kanban" cards to control manually and precisely the process flow and parts deliveries. Nor is this scenario the only productivity and low costs. Japan's high Another is the large investments in plant and equipment, which appear edge in capital. explanation for to give Japanese workers an Yet another is huge economies of scale achieved in the domestic market during the 1970s, which may have made it possible for Japanese automakers to match international standards of productivity and costs and then the U.S. and Europe. begin large-scale exports to :: WHAT HISTORICAL ANALYSIS REVEALS Studying historical the evolution of the Japanese automakers, Nissan and Toyota, as well as numbers, leading two some relevant that the explanations outlined above need some suggests clarifications and corrections. One Japanese automakers did not all copy and import American or and production-management European equipment was temptation great manufacturing and accounted for 1959.1'*] and so, most (Nissan, did, during the 1930s and 1950s. Mitsubishi, Hino) assembly do to techniques. of European Isuzu, In fact, the under license models of Japanese car production during 1953- about 30% But Toyota deliberately avoided or techniques exactly. There Instead, began an innovation process copying foreign models it developed in-house skills and that led eventually to the highest levels of productivity in the world. [^] Two The Japanese U.S. procedures modifications Led by Toyota, in Japan's automakers all made critical changes in and of in automobiles is not, therefore, "better implementation." simply a matter of varying degrees, success concepts. foreign innovations or It was these practices and assumptions directly to higher worker output, better quality, and that led savings in areas such as inventory turnover. High productivity -- surpassing U.S. averages -- was not Three: scale derived due simply to huge economies of during market the and then Nissan matched or Toyota 1970s. from the domestic surpassed U.S. output levels per worker during the late 1950s and early and 1960s, merely at (Exhibits volume in 1965! 3% to 5% of General Motors' and 2) 1 Nor can the Japanese performance in Four: simply attributed Nissan and Toyota higher to matched levels capital investment. of doubled then and auto manufacturing be U.S. productivity levels in the 1950s with less capital per employee. are difficult Some statistics to interpret. example, workers at Nissan and Toyota had fixed assets as their creating the impression productive because (see Exhibit 3). property, and sales counterparts at Japanese that of investment Not so. The equipment) required 2 GM, (Exhibit 3) In 1983, for to 2.5 times as many Ford, and Chrysler-- workers were twice as levels that were twice as high amount of fixed assets (plant, to produce one vehicle by the late 1970s and early 1980s was roughly equivalent in Japan and in (Exhibit 4) the U.S. Only because "throughput" per worker per year was twice as high in Japan did workers at show twice and the as many fixed assets each. overall Japanese Nissan and Toyota But it was actually labor production systems, not capital, that were twice as productive as their U.S. counterparts.!^] THE NEED TO PRODUCE IN SMALL LOTS KEY FACTOR: to explain Japan's economic performance since In attempting debated have alike government scholars, the mid-1950s, contribution the cultural harmony, education, unique history. and emerges from studying the history of and talking to companies was small-lot production growing variety at the the need That . But a simple "fact" the Japanese automakers to is, policy, factors that seem production engineers: Japanese concern that drove Japanese than U.S. industrial of or other "luck," society Japanese to and businessmen officials, auto industry The overriding become more efficient after World companies War had II to to master produce a and trucks at extremely low volumes and of cars lowest possible costs, to increasingly sophisticated accommodate very small but a domestic market with a growing number of competing firms. [^] Attempts by Industry failed. to (MITI) First, abandon Japan's to passenger to "rationalize" of the International auto industry after World War II, MITI tried to MITI wanted to reduce industry, Ministry raise car production. the number scale largely convince firms Then, during the 1960s, of producers economies Trade and competing in the for any one manufacturer. ] Company executives at nearly a dozen firms saw great potential in industry and repeatedly refused to bow to the wishes of the auto government bureaucrats. [° At Toyota in particular, this modifications in lots inspired And aircraft industry. manufacturing lots buffer and machine suppliers in found in U.S. in the military such as these improvements, minimum efficient assumptions about and in small more than anything Japanese managers to overturn traditional American enabled worker concepts and non-automotive factories textbooks and produce to equipment or techniques based on practices fundamental engineering else, "need" scales, the the importance of inventories, specialization, the value of large role of labor and the manufacturing process, as well as the limits to worker productivity and, ultimately, to the levels of quality achievable at a given cost. production in Japanese auto 1950 consisted of 31,597 cars and trucks -- little more than one days' output for the U.S. auto industry. (Exhibit Nissan, Toyota, enter the Isuzu, field by Daihatsu, Suzuki, Four local companies shared the market-- 5) and half-a-dozen more would the early 1960s -- Mitsubishi, Honda, Mazda, in 1966). could use American mass-production equipment and techniques for trucks these --and and Prince (which merged with Nissan Japanese automakers produced Hino models made during in relatively World War large II, since they runs (compared to with passenger cars), and machine or few thousands stamp changes. identical of manufacturers did for much higher volumes, possible to was It components, as U.S. the excess and store It was expensive to pay for equipment in this for future months. way, but possible with high prices under protected market the that existed in Japan from 1936 to 1945 and then from 1953 until the mid-1970s. [' ] Nissan's history illustrates this strategy. the mid- In entered into an agreement with Graham-Paige (which 1930s, Nissan sold out to Dodge before World War II) and bought specialized and machine tools and stamping presses to produce expensive American the U.S. company's standard-size American engineers operations. high came Nissan then profit margins, Japan to for sold nearly continued to make the same truck and years two all its Japanese the to A dozen high-salaried truck. output, army engine, until with and set up at rather 1945, and only minor changes, until the late 1950s. ['°] World After disappeared. had to War To survive, Nissan and transition from make the production in 1950) to other Japanese however, II, to require far more market other Japanese automakers At Nissan, Toyota, and 1950 and 1970, cars rose from merely 5% of their output to about 65%. came military trucks and buses (about 95% of passenger cars. producers, between the But passenger vehicles equipment and options, as well as a 8 variety of styles and more frequent model changes, especially as the Japanese improved their vehicles incrementally. Toyota standard-size truck designs. The fitted with a even while standards. producing produced 1950 in and By the more was very a 50 standard-size cars and domestic market. [^^] truck, The number the 1980s, than small-scale preference models, still producer by world at low automaker was with many (such as volumes for the requirements, not cultural predispositions, intractable dilemma: for on German models increased Japanese largest different trucks) of new forced Nissan, Toyota, and other Japanese seemingly modeled (Exhibit 5) Changing market a major products -- one it made were actually the small truck car body.[^M Toyota two small one cars few only mass producing automakers to confront the traditional auto factory's huge lots of standardized components; and the Japanese market's demand for a rising variety of products in small amounts and at falling prices. The Japanese government helped by limiting imports to about 1% of the Japanese market following the postwar U.S. Occupation, although prices for Japanese-made vehicles dropped between early 1970s as the number of local firms the early 1950s and the competing for the few domestic customers tripled by the early 1960s. [^M Prices (and, presumably, unit costs) in Japan still did not ] match international levels for late Yet 1960s. [^^l productivity beginning automakers, 1950s, to expand costs with car was their Exports cars until the incentive to increase desire of Japanese the first beyond sales market. [^^] domestic additional an reduce and comparable small the attempts limits in the late of the small increased slowly in importance, from less than 4% of total production to just over 20% as late as As quality rose and small cars became more popular in the 1970. U.S., Japanese exports passed 50% of output in 1977. A PROBLEM WITH A SOLUTION But in the managers were lean years not c[uite following World War II, Japanese sure how to accommodate changing market needs and potential export requirements of low-cost, high-quality vehicles. U.S. engineers and their equipment and influenced companies had designed much of many of their experiences. Not surprisingly, many Japanese managers, especially at Nissan, first believed that the best way to compete in automobile manufacturing was to copy as closely as possible the systems perfected at Ford, GM, and other mass producers .[ The U.S. concepts that levels of "paradigm" assumed the worker and ^ ^ involved a set following were equipment 10 of techniques most efficient: specialization; and high extensive ] automation; large manufacturing set-up times; keep production runs on huge machines requiring long long active, making as many parts or assemblies as period a set delivering components according manufacturing and This involved possible in the "push" concept of production control. and time; of buffer stocks to machines and specialized workers constantly expensive the scales with to a master schedule, which was also designed to keep most of the machines running and components might develop at despite problems that coming in few stations or suppliers. a required components made in huge lots many too statistical sampling companies adopted To inspect all the techniques to test met an parts and determine if an entire lot inspectors, a so few "acceptable quality level," even though this meant some defectives would pass through the system at every stage. as much in house [ In acceptable contrast, their small by gradually it price, of but competitive automakers Toyota's after quality, and clear World Ohno 11 were to Japanese necessary in practices to meet the needs of domestic were common Taiichi became modifications some and manufacturing lots far smaller than Led and assembly as ' equipment Japanese levels to bring ^ production managers that U.S. also tried components production of the possible, to insure supply. automakers U.S. War II in the (bn. Not market. only did have to manufacture in U.S. 1912), or even Europe. Japanese managers . realized that the best way to do this required an increase in the utilization of traditional components in their "flexibility" and manufacturing systems -- equipment, workers, and suppliers. also sought to lower, as much as possible, They "fixed" costs for in- house personnel, factory or warehousing space, and equipment, as variable costs, such as for in-process or finished-goods well as inventories Individual with varying Japanese automakers degrees of this strategy success and in different years, yet all pursued three basic policies: One, beginning in the late 1940s and in the mid-1950s at Nissan, was the "just-in-time" at Toyota concept for in-house production components. This itself or (techniques assembly recpaired several faster setup times practices: presses implemented first American for departures from U.S. machine written deliveries of and tools about in and stamping the U.S. and incorporated in presses), each piece of equipment could be used for different models or so components equipment without long such as waiting Danley stamping tighter times; synchronization between subassembly production, parts deliveries, and final assembly, to increase equipment in-process inventories; or models on single utilization and reduce mixed scheduling of different components machines or assembly lines, to avoid specialized but under-utilized equipment and workers; and broader job specifications, so managers could maintain the just-in-time pace by shifting workers to different jobs as needed at any given 12 ] moment. [ ' ® These workers ] modifications ended operating up simultaneously, and resulted doing inspection, especially higher in their of in times what they were doing stocks if they made with small-lot production no longer mistakes in defectives, furthermore, resulted A second The discipline as workers paid more attention to and could boost to productivity .[ maintenance and of slow demand. imposed by the just-in-time pace along also tended to improve quality, own large buffer rely on processing or assembly. higher in ^ ' ] policy was complexity Beginning in the standardizing Fewer -- another yields to gain some benefits from the concept of scale economies, even at low volumes compared to the reducing product in late 1940s, components (until the later 1950s), designs Nissan across and manufacturing. Toyota and different U.S., by did this by car and truck lines reducing the frequency of model changes, and limiting the number of options available to customers .[ ^ The vertical third policy integration assembly, while involved between building up decreasing components establishing a ° levels of in-house production and final networks of lower-wage subsidiaries and loosely affiliated subcontractors .[ ^ process of as machines different several some productivity M Toyota started the network of suppliers in the late 1930s 13 and founded all its major subsidiaries during the a the 1970s for Nissan, and as early as integration" (the percentage of at affiliates house or total General automaker. levels costs higher than Motors. (Exhibit higher the of accounted "group for in- personnel the most integrated made it This 7) possible to achieve many of the benefits of without for Toyota, the in which Nissan or Toyota held a minimum 20% equity share) that were far U.S. the 1940s demonstrated automakers Japanese Nissan supplier network, although, by the end of took longer to set up largest 1940s. vertical integration or other costs each small car that formal integration would have required. For example, for in 1983, they produced, about 50% of the costs at Nissan and Toyota were accounted for by subsidiaries and other affiliated subcontractors (see Exhibit 7). These companies, those received by (Exhibit workers. Toyota 8) workers Wages productivity gains were not. Nissan and (Exhibit 9) 2.8-fold and were 81% lower received at By working with by Nissan suppliers, but these companies to production systems as well as the quality of their improve their components wages equal to merely 77% of furthermore, paid or assembly Toyota value-added services, subsidiaries productivity at tripled between 1960 and 1983. This was a rate of increase faster than the 2.4- and improvements registered respectively, in this same period. [^^] 14 at Nissan and Toyota, THE TOYOTA "REVOLUTION" Toyota, unlike Nissan, started out 1930s without the in buying American design and manufacturing technology. Toyoda (1894-1952), of the company, Kiichiro vehicle copying by Ford a chassis, Chrysler DeSoto body -- combining designed his first Chevrolet engine, and a features "best" the The founder a of each U.S. manufacturer. The first truck broke down on the way to the showroom, portending a series took more vehicles that than technical of a problems in Toyota decade to overcome.!^' by importing what was essentially Dodge a went quickly truck, production" in the mid-1930s and turned out into "mass U.S. models comparable to -- while establishing Nissan, ] a a vehicle predilection manufacturing equipment and practices that managers for American carried through to at least the 1970s. [^*] In contrast, they would Kiichiro need to other and improve vehicles frequently, since they were experimenting with designing cars particular, design Kiichiro' skills equipment, and (he managers realized Toyota s and trucks objectives could were afford not independently. cultivate in-house to to In buy the blueprints, American assistance Nissan purchased), as well as inexpensive to set up an Since the early vehicles production system for low volumes. were unreliable, the Japanese military would not buy all Toyota's output. 15 Nissan, on the other hand, had more orders than it could fill. To solve its unique problems, Toyota, again departing from Nissan, bought universal machine tools and small stamping presses that were affordable and easily adaptable to model changes. was the beginning of the "flexibility" system that, World after in the This Toyota production War II, helped the company introduce numerous new models, for the domestic and export markets, quickly Again, unlike Nissan, and cheaply. 1950s Toyota during the European or chose not producer auto U.S. Isuzu, Hino, to become to learn and Mitsubishi, affiliated with a modern design and automation technology developed in the 1940s and early 1950s. Benefiting from the versatile the 1930s purchased in the direction of Ohno, who rose to executive and from vice-president in equipment first the Toyota company, gradually introduced a series of innovations in manufacturing that rival the achievement of Henry Ford with the Model T. a initiated result in inventory the 1943 from producer, with no experience in automobiles, no loom-machinery predilections Ohno joined Toyota in in favor planning of for extraordinarily turnover, and U.S. a high help methods. one manager virtual "revolution" that would levels Toyota of become efficient and profitable companies in history. 16 This productivity one and of the most The development production system techniques key the of occurred between used in Toyota's 1948 and 1965: [^^] (See also Exhibit 10) 1948: Ohno instituted a "pull" system in the machining shop for engines, with each worker moving back to the previous station the necessary time pull system in this practice only in immediate processing. a work in process, just at to retrieve the in needed for He first read about the idea of Japanese a amount the newspaper which described U.S. aircraft industry during World War II with the traditional "push" systems used at Nissan and other automakers in the U.S., Japan, the flow components of production moved in a This contrasted supermarkets. and in U.S. and and Europe, where information signalling forward direction, according to a schedule, whether or not stations were ready to receive the components. The push system was not well suited to small-lot production inventories whenever machinery breakdowns and production fell downward. and tended to build up in-process Toyota stations or fell behind, due to other factors, or when sales schedules management were wanted not revised to control in- process and finished-goods inventories because of large financial losses associated with the collapse of the military market and postwar inflation. 17 . 1949: The pull system in the machining shop allowed Toyota to end the intermediate stockpiling of engines. Ohno also made workers several machines each, rather autoworkers Nissan at companies), because enough work machining shop operate in the as than specialize well demand was and European as U.S. low and (as did there was not to keep all machines operating constantly. This procedural change improved worker productivity. Ohno then asked production workers to conduct their own inspections. improved This quality on the line and on non-productive raised worker output by cutting down inspection staff. 1950: Toyota extended the policy, demanded by the pull prompted by concept to marketing through financial difficulties and company bankers, of limiting production to orders received by Toyota Motor Sales from dealers. transmission machining Toyota synchronized engine and with reduce final assembly, to further in-process inventories Indicator lights introduced on the engine lines alerted 18 . supervisors to problems. 1953: introduced Ohno "kanban" system, using the early an exchange of paper tags to signal or parts production, into processing operations machining shop. the The Japanese called this the "supermarket method," since it mimicked practice the in U.S. customers went to stores to buy they wanted rather it, supermarkets what they than wanted when store goods, while the supermarket replaced items on shelves as To simplify where it sold them. manufacturing, procurement, and conveyance Toyota also instituted standardization a program for car and truck components. 1955: Toyota synchronized its body and final assembly shops to eliminate more in-process inventories. Controls introduced on parts mix the deliveries further cut inventories Toyota started to loading of components in small lots for machine tools and final assembly to mix model runs on lines to raise equipment utilization as well as lower inventories. 19 . Line-stop buttons workers introduced authority assembly on lines gave halt production if they noticed to defects or if other problems arose. 1957: lights Indicator alerted installed supervisors outside on the all production lines machining shop to problems 1959: A control system for in-house to to outside in-house and in-house conveyance again cut in-process inventories and waiting time. 1961: kanban Toyota introduced the system to some outside parts suppliers. 1962: Toyota then extended the kanban system to all in-house shops, placing the entire company on a small-lot, pull system. Foolproof devices added to machine tools helped prevent defects and over-production. As an example of rapid setup, press changeover times for previous years to 15 Toyota lowered stampingdies from minutes, through 2 or 3 hours in techniques such as automating as much of the process as possible, doing 20 preparations for teams training and running, changeover the machines were to specialize in setup. increased equipment Rapid setups while utilization and made small-lot production more economical, as well as helped reduce in-process inventories by cutting lead times. 1963 Ohno now asked : machines 1947, and workers operate to each, compared to in previous years. 1 3 an average of 5 to 4 since 1949, This 2 in raised labor productivity. Toyota extended 1965: the kanban system to all outside parts in-process reducing deliveries, inventories to a minimum. IMPACT ON PRODUCTIVITY AND INVENTORY TURNOVER The results of Toyota's techniques impressive. were Vehicles per worker per year (unadjusted for vertical integration or capacity utilization) tripled at Toyota between 1955 and 1957 and then rose another 60% by Toyota had (Exhibit 11) By this time, levels at GM, Ford, and Chrysler passed productivity (see Exhibit 1). and focused 1964. Nissan did not adopt the kanban or pull system, on improving European companies did. its levels But, of automation, at roughly the same time 21 as U.S. and or a year . or two behind Toyota, Nissan also worked at reducing setup times, in-house improving synchronization, Gross productivity deliveries. five-fold between 1955 and caught never and has parts levels at Nissan then increased improvement an 1964, comparable to still behind Toyota in productivity Nissan was Toyota, although controlling and despite up, doubling U.S. productivity levels Perhaps the most remarkable effects of Toyota's pull system, clearest contrasts and the seen controls all stocks in-process In the mid-1950s, relatively had firms, can be and U.S. (average total inventories divided This is an effective measure of how into sales). goods. turnover inventory in with Nissan as as stockpiles of finished well Toyota, Nissan, turnover low well a company GM, and Chrysler Ford, levels. the U.S. In fact, companies made no progress in this area between the 1950s and the 1980s early --until they experimenting began "just-in-time" concept around 1982. Nissan's factories and Toyota's. a limited (Exhibit 12). suppliers are more dispersed than From the 1930s, Nissan has also been more committed to automation and specialized 1960s with introduced a equipment computerized than Toyota, push- system for and in the production control resembling "Materials Requirement Planning" (MRP) systems common in according to the a U.S. Nissan computer-generated 22 thus manufactures schedule that automobiles is not tied as directly market to demand and adjusted not is "instantaneously" to changes in shop conditions Toyota's kanban as in The result system. to guard buffer inventories keep larger or at suppliers, is that Nissan must against disruptions in the supply system or inaccurate computer information. To reduce warehousing Yokohama, in modifying machine urban area of tools rapid more get to setup times and turnover beyond level of inventory a These Yet it is still considerably behind Toyota, and only since 1979, when Nissan than 20 suppliers are adopted minutes or progress in achieved by the mid-1960s. kanban for outside suppliers its factories (nearer so from on-line terminals), connected by make substantial inventory turnover American automakers can be seen in turnover in 1955 was no higher mid-1950s through did the company beyond what it (Exhibit 13) One indication that Toyota was not always so from the ] the 1950s and early 1950s, Nissan began practices brought Nissan to located more ^ ' frequent parts deliveries than in the U.S. requiring more firms. [ at small volumes and to the expensive requirements in Tokyo and U.S. diversity product accommodate almost the fact that its inventory than the the early different from average for 1980s. U.S. firms Only with better synchronization among processes and with parts deliveries, mixing runs in parts production and assembly, and experiments with kanban and the pull system, did turnover double 23 between 1955 and for a few years while Toyota built another plant It fell 1956. but then rose significantly again Toyota adopted the kanban between and 1962 1963 (when system for all in-house shops) and in 1965-1966 (when Toyota brought suppliers onto the kanban system). Nor was rapid turnover rapid increases due to when production volume fell in sales. 1974 following 8% in Even the first oil shock, Toyota maintained a turnover level of more than 20 times-- twice as high as U.S. firms and Nissan. After perfecting these techniques by the mid-1960s, Toyota engineers and consultants taught their production system to major subsidiaries and affiliates such as efforts helped Companies affiliated [^ . ' been able Toyota's. to But ] consolation in Daihatsu. and These produce significant rises in turnover (as well as productivity) at nearly all mid-1970s Hino subsidiaries with Nissan realizing that Honda, Fuji Heavy can not all just-in-time implement This followed, as competitors foreign be seen Industries the in Toyota group. did Mazda in the should find some Japanese automakers have systems as effective as not only at Nissan, but also at (Subaru), and Isuzu, turnover rates comparable to GM, Ford, and Chrysler. which have (Exhibit 14) IMPLICATIONS FOR MANAGERS The "quality" (education and discipline) of workers found in 24 been important, Japan has no doubt War after World But Japanese managers too. also reflected on the labor difficulties U.S. II then planned companies had in the 1930s and how to insure more cooperation from workers and to reduce personnel costs. this by undercutting industrial dominated unions by union workers World after employment would leaders positions, raising cooperation; and firing cooperate; War then and II groups select to up company setting and white-collar workers; frequently promoting union officials to management that unions They did large numbers of offering "lifetime" employees in return for their of using low-wage the likelihood subcontractors highly dependent on the original equipment manufacturers to produce 70% or more of the components (by value) of each Japanese car.[^®] Management- labor relations industrial and unions have evolved differently in the U.S., and it is unlikely that American managers will be able to control Japanese excuse for important less to efficient understanding industry is what went American stable managers or on came "mature" the same extent as labor differences must not become an But companies. workers to in to manufacturing practices. Equally happened in the Japanese auto what the U.S: By the early 1950s, automobile manufacturing as a view technology, with certain limits to productivity, minimum efficient scales of production, unit costs, quality, (or be and the ability coerced), as of workers well as 25 to and suppliers to cooperate contribute to improving the overall production characterized by system. thinking, "American paradigm" large production runs, push-type of scheduling, high levels of automation and worker inspectors using numbers of original The specialization, with large statistical sampling, dominated the and the goals, of U.S. as well as European managers. There was nothing particularly "wrong" with this approach to It proved manufacturing. volume production of Toyota and other then assumptions American limited number of models. Japanese master and produced greater efficiency in output utilization and a rates and even higher turnover, But then market financial constraints in Japan after World War conditions and led a remarkably effective for high- to be automakers small-lot . This higher worker machinery, faster inventory for quality, to challenge production variety of areas: II since "just-in-time" systems did not tolerate defectives or equipment breakdowns, and Japanese workers producing attention to in what smaller lots doing were they workers making thousands of found they paid greater -- as opposed to American components of one type, with large piles of buffer stocks to draw on if they made mistakes. In sum, the history of Japan's auto industry is a story both of American lapses and involved a Japanese innovations. spectrum of changes in American production technology, with Toyota as the most automakers, These innovations typified radical by Nissan, 26 most other Japanese incorporating less extensive and with modifications of U.S. practices and equipment. Critical to the Japanese success (Exhibit 15) manufacturing was auto in that managers such as Toyota's Ohno did not accept U.S. practices viable as the only believe that U.S. way produce to had firms automobiles, capital and worker productivity, quality, inventory there was automakers nothing mysterious responded conditions, creatively using techniques, U.S., for ultimately competing new applications establishing managers dramatic higher away convinced improvement, industries that seem old, may never about what Japanese to automobile else specific market developed first standards nothing learn should at least come in turnover, or and suppliers. And labor, or miraculous They accomplished. did not the limits possible for reached the effective integration of equipment, and of from in the production, and efficiency. If this story, they that improvement, sometimes be impossible -- even in and quintessentially Western. stable, REFERENCES Evidence for this statement comes from numerous reports during 1985-1986 in The New York Times The Wall Street Journal and Consumer Reports regarding the quality and cost of Honda Accords, Nissan Sentras, and Chevrolet Novas (nearly identical to the Toyota Corolla and made by the GM-Toyota joint venture) produced in the U.S. 1. , 27 , fuller treatment of the arguments in this article see 2. For a Cusumano, Michael A. The Japanese Automobile Industry: and Management Technology at Nissan and Toyota (Harvard University Press, 1985). Vivid descriptions of the chaos and low productivity that existed in the postwar Japanese auto industry can be found in the company histories of Nissan and Toyota, the two largest auto then and now: producers in Japan, Nissan Jidosha Kabushiki Kaisha, Nissan Jidosha sanju-nen shi (A thirty-year history of Nissan Motor), Tokyo, 1964, and Toyota Jidosha Kabushiki Kaisha, (A thirty-year history of Toyota Toyota Jidosha sanju-nen shi Toyota City, 1967. Also of historical importance in Motor), documenting that the Japanese did not always establish clean and well-organized factories are several field reports written by American engineers from Western Electric, working as part of the Occupation forces, who visted Fujitsu, Matsushita, Oki U.S. and other Japanese communications equipment Electric, Sony, Charles Protzman and Homer Sarasohn, "Survey producers in 1949: of Six Japanese Manufacturing Companies, " Civil Communications Industry Division, 24 February 1949--13 June 1949, Section, Box 3190B, Washington National Modern Military Records Group, Suitland, Md. Records Center, For a discussion of these engineers and their observations as well as contributions to improving Japanese management see Kenneth Hopper, "Creating The American's as Teachers," Japan's New Industrial Management: Summer 1982; and Ghary Gappelberg, Human Resource Management The Influence of American "'CCS' and Modern Japanese Management: Management Concepts on the Japanese Communications Industry, 1946-1950," Harvard College B.A. Thesis, Department of History, March 1986. 3. , 4. Based on data in Amagai Shogo, Nihon jidosha kogyo no shiteki tenkai (The historical development of the Japanese automobile Tokyo, Aki Shobo, industry), and the Japan 136, 1982, p. Automobile Manufacturers Association, Nihon no jidosha kogyo (The Please note that Japanese Japanese automobile industry), annual. names in the text of this paper are in the English order, with surnames following given names. In the notes, however, Japanese authors are listed in the traditional Japanese order, with surnames first. evidence that the Toyota decision not to link up 5. Examples of with foreign producers was indeed deliberate can be found in the following: Toyoda Kiichiro, "Toyota Jidosha ga konnichi ni itaru made" (Toyota Motor up to the present, September 1936), reprinted Tokyo, Jikensha, 1955, in Ozaki Masahisa, Toyoda Kiichiro shi Nagoya, Toyota pp. 172-173; Shotaro Kamiya, My Life with Toyota Toyota Jidosha sanju-nen shi pp. 346Motor Sales, pp. 61-70; , , , 348. 28 , 6. My thanks to Kim Clark helping interpret me standpoint. of the Harvard Business School for these numbers from an economist's to produce 7. A good discussion of this need in small lots and the response at Toyota can be found in Ohno Taiichi, Toyota seisan hoshiki (The Toyota production system), Tokyo, Daiyamondo, On 18 March 1983, I also interviewed Mr. Ohno, the founder 1978. He retired from Toyota as a senior of Toyota's kanban system. vice-president in 1978. On Japanese government po licy toward the auto industry, see Hiroya Ueno and Hiromichi Muto, "The Automobile Industry of Japan, " in Kazuo Sato, ed. Industry and Business in Japan New York, Croom-Helm, 1980, pp. 1 48-155; Masaru Udagawa, "Historical Development of the Japanes Industry, 1917-1971: Business and Government," Kei ei shirin 19.4:31-46 (January 1983); Magaziner, "Japanes e Industrial Policy: Ira C. Source of Strength for the Automobile Industry, " in Robert E. Cole, ed., The Japanese Automobile Indu stry: Model and Challenge for the Future? Ann Arbor, Michigan Papers in Japanese Studies, No. 3, 8. , 1981, pp. 79-83. 9. Regulations on imports can be found in Jidosha Kogyo Shinko Kai (Automobile Promotion Association), Jidosha hakubutsukan chosa hokokusho (Automobile museum survey report), Tokyo, Vol. I, May 1978; and Nissan Jidosha Kabushiki Kaisha Chosa-bu (Nissan Motor Business Research Department), Jidosha kogyo handobukku (Automobile industry handbook), Tokyo, 1983, p. 373. 10. Sources for these comments on Nissan include the company history as well as Jidosha Kogyo Shinko Kai (Automobile Promotion Association), ed. Nihon jido sha shi kojutsu kiroku shu (Recordings of oral interview on the hi story of the Japanese automobile industry), Tokyo, Vol II, 1975; Nihon Jidosha Kogyo Kai (Japan Automobile Manufac turers Asso ciation), ed. Nihon jidosha kogyo shiko histo ry of the Japanese automobile (A industry). Vol. II, 1967, and Vo 1. Ill, 1969 and interviews with former Nissan managers Kawazoe Soichi June 1982), Sasaki (2 Sadamichi May 1982), Kat ayama Yutak a (31 May 1982), and (18 Okumura Shoji (10 June 1982). , . , 11. See Toyota Jidosha san1u-nen shi , pp. 160-163, 193, 249-252. 12. For a listing of all current models see Toyota's Japaneseversion of the 10-K annual report (yuka shoken hokokusho). 13. The historical movement of prices for particular models can be followed in Jidosha hakubutsukan chosa hokokusho. 29 14. For international price comparisons, see the book by former Nissan President Iwakoshi Tadahiro, Jidosha koqyo ron (A discussion of the automobile industry), Tokyo, University of Tokyo Press, 1968. 74-82; Kamiya, 15. See Toyota Jidosha sanju-nen shi pp. especially pp. 456-457; and John B. Rae, Nissan-Datsun: A History of Nissan Motor Corporation in U.S.A., 1960-1980 New York: McGraw Hill, 1982, especially pp. 15-18. , , 16. This comment is based on interviews with former Nissan managers Okumura, Sasaki, Kawazoe, Katayama, Maeda Riichi (21 May 1982), and Matsuzaki Shiro (14 July 1982). David J. 17. See Kirk Monteverde and Teece, "Supplier Switching Costs and Vertical Integration in the Automobile Industry," Bell Journal of Economics 13.1:206-213 (Spring 1982). 18. Details on Toyota can be found in numerous sources, including Ohno, especially pp. 11-23, 36-53, 62-72, 138-141, 175-193, 217(from Toyota's Production Control Dept.), 229; Y. Sugimori et al "Toyota Production System and Kanban System of Materialization of Just-in-Time and Respect-for-Human System," International Journal 15.6:553-564 (1977); of Production Research Toyota Jidosha 265-271, 334-336, sanju-nen shi 421-430; Toyota Jidosha pp. Kabushiki Kaisha, Toyota no ayumi (The path of Toyota Motor), Toyota City, 1978, pp. 342, 345-346; Shingo Shigeo, Toyota seisan hoshiki no lE-teki kosatsu (An industrial-engineering analysis of the Toyota production system), Tokyo, Nikkan Kogyo Shimbunsha, Zero Inventories Homewood, Illinois, Dow1980; Robert W. Hall, Jones Irwin, 1983; and several publications by Yasuhiro Monden: "What Makes the Toyota Productiion System Really Tick?" Industrial Engineering January 1981; "Adaptable Kanban System . , , , , Helps Toyota Maintain Just-in-Time Production, " Industrial Engineering May 1981; "How Toyota Shortened Supply Lot Production Time, Waiting Time, and Conveyance Time," Industrial Engineering September 1981; and Toyota Production System Atlanta, Institute of Industrial Engineers, 1983. For developments at Nissan I relied on interviews with two managers responsible for production control, Kanao Kaiichi (11 April 1983) and Matsuzaki (14 July 1982 and 19 January 1983); Nissan Jidosha sanju-nen shi 244-246, 330-339; 73, Nissan Jidosha pp. Kabushiki Kaisha, Nissan Jidosha shashi (Nissan Motor company history), Tokyo, 1975, pp. 44-47, 375-376. , , , , the impact of just-in-time on quality see Richard J. 19. On Schonberger, Japanese Manufacturing Technicrues New York, The Free Press, 1982, pp. 15-82. , Product development at Nissan and Toyota can be followed through the company histories, including data series on car and truck specifications. For Nissan, see also Ikari Yoshiro, Dai- 20. 30 Sekkei-bu; Bluebird no otoko-tachi The No 1 Ichi Sharyo Men of the Bluebird), Tokyo, Bungei Chassis Design Section: On limitations on options and complexity in Shunshu, 1981. see Harbour and Associates, "Comparison of assembly, Inc., Japanese Car Assembly Plant Located in Japan and U.S. Car Assembly Plant Located in the U.S.," Berkley, Michigan, ca. 1980, and James Cook, "Where's the Niche?" Forbes 24 pp. 12-13; September 1984, pp. 54-55. ( . , 21. On the development of subsidiaries and supplier networks, see Toyota Jidosha san1u-nen shi pp. 180-181, 196-202, 207-210, 226Nissan Jidosha san-ju nen shi pp. 205-206, 239, 229, 272-273; 320-321, 339-342; Nissan Jidosha shashi pp. 31-33, 55-56, 60-61, 281-284. 76-79, 178-179, 222, 229, 262, On the vertical deintegration strategy, I relied on an article by former Nissan manager Okumura Shoji, "Jidosha kogyo no hatten dankai to kozo" stages and structure of (The developmental the automobile in Arisawa Hiromi, ed., Gendai Nihon sangyo koza industry), (Series on contemporary Japanese industry), Tokyo, Iwanami V, 1960, pp. 327-330; and interviews with Matsuzaki Shoten, Vol. and a former Nissan manager responsible for procurement and recent chairman of Nihon Radiator, Ota Hisakichi (20 May 1982). , , , See Cusumano, Table 50, p. 202-203. I deflated the valueJapanese consumer added data using the price index for automobiles and related expensives. Unadjusted value-added data on Nissan and Toyota, as well as their main subsidiaries, can be found in Nihon Seisansei Honbu (Japan Productivity Center), Fuka kachi bunseki (Value-added analysis), Tokyo, annual since 1960. 22. The discussion of Toyota is based primarily on Toyota Jidosha sanju-nen shi Ozaki and Toyoda Kiichiro in Ozaki; Okumura; Kamiya; Morikawa Hidemasa, "Toyoda Kiichiro," in Morikawa Hidemasa et al., Nihon no kigyoka (Japanese entrepreneurs), Tokyo, Yuhikaku Shinsho, Vol. Ill, Kamiya interview in 1978; Morikawa Hidemasa, ed., Sengo sangyo shi e no shogen (Accounts of the history of postwar industry), Tokyo, Asahi Shimbunsha, Vol. II, 1977; Ohno; and interviews with Ohno and Okumura. 23. ; 24. The following discussion of Nissan is based primarily on Nihon jidosha kogyo shi kojutsu kiroku shu Aikawa Yoshisuke, Watakushi no rirekisho (My career), Tokyo, Nihon Keizai Shimbunsha, Vol. XXIV, 1965; Ozawa Chikamitsu, Aikawa Yoshisuke den (Biography of Aikawa Yoshisuke), Yamaguchi Yamaguchi Shimbunsha, 1974; Nihon jidosha kogyo shiko Vol. II; Nissan Jidosha sanju-nen shi Ikari; and interviews with Aikawa Yaichi (7 September 1982), Katayama (31 May 1982), Sasaki, Maeda (21 May Asahara Hideo (19 May 1982), Okumura, Matsuzaki, and 1982), Kawamata Katsuji (8 June 1982). ; , . ; 31 : This chronology is based 228-229; my interview with 25. shi primarily on Ohno, especially pp. Ohno; and Toyota Jidosha sanju-nen . on interviews with Matsuzaki and 26. These comments are based Kanao, as well as Nissan Jidosha sanju-nen shi especially pp. 72-73, 244-246, 330-339, 375-388; and Nissan Jidosha shashi pp. 44-47, 375-376. , , discussion of Mazda (formerly named Toyo Kogyo), see 27. For a Harvard Business School (Kim Clark), "Toyo Kogyo Co. LTD (A)," Boston, HBS Case Services No. 9-682-092, and Richard 1982; Pascale and Thomas Rohlen, "The Mazda Turnaround, " Journal of Japanese Studies 9.2:219-264 (Summer 1983). 28. A discussion of labor relations is beyond the scope of this paper, although I refer the reader to Cusumano, Chapter 3, as well as sources such as Aoki Satoshi, Nissan kyoeiken no kiki roshi niju kenryoku shihai no kozo (The crisis of the Nissan group: The structure supporting the dual authority of management and labor), Tokyo, Chobunsha, 1980; and Yamamoto Kiyoshi, Jidosha sangyo no roshi kankei (Management-labor relations in the automobile industry), Tokyo, University of Tokyo Press, 1981. 32 Exhibit 1: Vehicle Productivity Adjusted for Vertical Integration, Capacity Utilization, and Labor-Hour Differences, 1965-1983 GM, IHt' Relative Scale (U.S. 1965 " " 1979 Scurcz: Derived Notes: 'This '^h^ assumed 0.9 1.5 1.9 2.-1 1.7 2.6 2.0 2.7 1.9 2.2 " 19S3 frcrr. ccI'stt..-: Toyota 1.0) " 1975, * = 1.0 1970 kcsed c~ Nissan Ford, Chr/sler' annual reports. ir.diczzes avezzge figi::es fcr GM. Fczd. and Chzysler. 'ivcildv.zde dczz. 1983 figures fcr GM and Ford, buz not for Ghrysler. the verzical integration levels of 1979. • Exhibit FY 1965 2: PRODUCTION SCALES ADJUSTED FOR VERTICAL INTEGRATION, 1965-1983 , Exhibit 3: Fixed Assets (at Cost) per Estimated Labor Hour, 1965-1983 GM; FY Ford, Chrysler = Relative Scale (U.S. 1965 ^ " 1975 " 19S0 " 1983 " Souice: Derived from Toyota 1.0) 1.0 1970 Nissan 0.7 0.8 0.9 1.3 1.4 1.7 1.4 1.7 2.0 2.5 annual reports. Notes: Exchange rates are based on purchasing-power parity data for capital formation (SI. 00 = 299 yen in 1975) Rates for other years and constant values found by using the Japanese and U.S. price deilatcrs for domestic non-residential fixed investm.ent. For purchasing-power parity rates see Irving Kravis et al., V7orld Product and Income International Comparisons of Real Gross Product Baltimore, Johns Hopkins University Press/World Bank, 1982, pp. 178-179. : , Exhibit 4: Fixed Assets per Vehicle Produced, 1965- 1983 Adjusted FY for Integration GM, Ford, Chrysler Relative Scale (U.S. ^ 1965 and Capacity Utilization = 100 Nissan n Toyota^ ICO) 76 1970 1975 1979 1983 Sources: Annual reports (English versions for Nissan and Toyota). Notes: "Figures for Toyota prior to 1983 are adjusted upward by 9% to account for the fixed assets of Toyota Motor Sales; this was the level of Toyota Motor Sales' fixed assets in the 2 years prior to the merger. ^Includes an estimate of 50% for accumulated depreciation not listed in Nissan's 1975 report. This estimate is based on data from other years. Exhibit 5: JAPANESE AND U.S. AUTO PRODUCTION BY VEHICLE TYPE, SELECTED YEARS Exhibit 6: Nissan and Toyota Production by Vehicle Type, 1941-83 % NISSAN: 1941 Production Small Trucks % Standard Tracks % Small Cars % Standard Cars Exhibit 7 Company and Group : 1965-1983 (%) GM Toyota Nissan FY Integration, U.S.-)apan, Ford Chrysler In-House Group In-House Group In-House In-House In-House 1965 32 54 41 74 50 36 36 1970 29 52 35 66 49 39 36 1975 22 50 30 73 45 36 36* 1979 26 70 29 74 43 36 32 1980 26 73 29 76 1981 26 71 28 75 1982 26 75 26 70 1983 26 78 26 73 — — — — — — — — Sources: Derived from annual 34 31 34 28 reports. Notes: 'Estimate, assuming that the level of payments to sumdicrs las a percentage of sales) 1975 equaled the average for 1974 164.1%) and 1976 164.3%), since Chrysler did not publish this figure in 1975. m In lioii'ir vertical integration is defined as internal manufacturing and other operating costs divided by sales minus operating profits til Croup vertical defined as internal operating costs plus operating costs paid affiliates (2U"/n-e(iuity niinunum) divided by sales minus operating prof- inlrKnilion is its. Since the liifuinese anil US firms do not publish comparable data, I employed the Idllowing methodology and assiimptiiins to construct the table above. For Nissan and Toyota (including Toyota Motor Sales). 1 multiplied the percentage of manufacturing costs for small cars not subcontracted (ser Table 45) by total manufacturing costs listed in the yCika shoken liokokusho (lapanese lO-K reports), added other operating expenses incinrcil m house (executive and other non manufacturing employee compensation, retirement and severance payments, and depreciation), and divided by sales minus operating profits. Tor group integration, I added (iprrnling costs paid to affiliates, listed in the notes to the balance sheets 111 the lapanese reports, to mliouse costs. For the U.S. firms, I subtracted payments to suppliers from sales minus operating profits and divided by sales minus operating profits. and Ford stopped publishing data on pavments to suppliers after 1979. so I could not calculate their levels of GM integration for 19Ht)-19H3. The fapanese figures arc estimates, therefore, assuming that the percentages Nissan and Voyota published regarding subcontracting are accurate, and that total subcontracting was roughly equal to that for small cars. Exhibit 8 : Average Monthly Wages per Employee (Excluding Bonuses)—Nissan and Toyota Groups, 1983 (yen, - number of employees) Exhibit 9: Net Value-Added Productivity (VAP) 1960-1983 (number at Nissan and Toyota Subsidiaries, of firms and employees; 1000 yen in constant 1983 values) c On OO 00 ^ o CL, O o o o > o Q 4-> H w - u Exhibit 11: UNADJUSTED VEHICLES PER WORKER AT TOYOTA, NISSAN, GM & FORD, 1955-1964 & SELECTED YEARS Exhibit 12: Inventory Turnover Comparison, 1955-1983 Toyota Nissan Period GM Ford Chrysler 1955-1959 7 11 7 9 9 1960-1964 14 15 7 8 9 1965-1969 14 26 7 7 8 1970-1974 14 23 6 7 6 1975-1979 14 26 8 9 6 1980 17 23 8 7 5 1981 15 21 9 8 6 1982 16 29 9 9 7 1983 19 36 12 11 11 ' Souices: Annual reports. Exhibit FY 13: Inventory Turnover Comparison, 1955-1983 Exhibit 14: Inventor/ Turnover in the Nissan and Toyota Groups, 1963-1983 Exhibit 15: SPECTRUM OF JAPANESE RESPONSES MOST RADICAL! TOYOTA FASTEST SETUP COMPROMISE CONVENTIONAL ^953 088^ /'r. MM I 3 mil mil LlBRAHltS illiilllllllllllllllinilll TDflO QOM 2bl 2'=IQ XV-