University of Northern Iowa Division of Student Affairs Key Performance Indicators
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University of Northern Iowa Division of Student Affairs Key Performance Indicators Division of Student Affairs Admissions Key Performance Indicators Core function Key performance indicators Assessment method/data source Frequency Responsible administrator/unit Years/data Recruit new undergraduate students # of inquiries #of campus visitors # of applications received Proportion of admits attending yield activities EMAS report Admissions report Admissions status report EMAS report Annual Annual Annual Annual Christie Kangas Amy Schipper Mike Holmes Amy Schipper 3 10 10 3 # of new freshmen enrolled Yield rate for freshman # of students enrolled from community colleges Yield rate for transfer students # new multicultural students enrolled # new out-of state students enrolled # new international students enrolled Average entering ACT Admissions report Admissions report Admissions report Annual Annual Annual Christie Kangas Christie Kangas Jo Loonan 10 10 10 Admissions report Annual Jo Loonan 10 Admissions report Annual Consuela Cooper 10 Admissions report Annual Christie Kangas 10 Admissions report Annual Kristi Marchesani 10 Admissions report Annual Dan Schofield 10 Admit new undergraduate students Matriculate new undergraduate students Division of Student Affairs Career Services Key Performance Indicators Core function Key performance indicators Assessment method/data source Frequency Responsible administrator/unit Years/data Assist students with career decision making # of students served # of students in 170:050 CS annual report CS annual report Annual Annual Matthew Nuese Matthew Nuese 3 3 Provide cooperative education and internships # of for-credit students CI signed contracts/course enrollment/CS annual report CI course enrollment CS annual report Contract analysis CS annual report CareerLink Audit Fair dBase, event surveys CareerLink Audit Annual Allan Stamberg 3 Annual Allan Stamberg 3 Annual Allan Stamberg 3 Annual Annual Annual Elizabeth Vanderwall Lindsey Csukker 3 3 3 % of students employed post-graduation % of students attending graduate school postgraduation % of students employed in Iowa post-graduation # of employers posting jobs and internships FUD (Follow-up Data Survey) Annual Matthew Nuese 3 FUD (Follow-up Data Survey) Annual Matthew Nuese 3 FUD (Follow-up Data Survey) Annual Matthew Nuese 3 CareerLink Audit Annual Matthew Nuese 3 # of jobs and internships CareerLink Audit Annual Matthew Nuese 3 # of employer visits AAR (After Action Reports) Annual Laura Wilson 3 # of zero-credit students # employers Provide job search services Maintain positive employer relations # of mock interviews # of employers at fairs # of on-campus interviews Division of Student Affairs Dean of Students Key Performance Indicators Core function Key performance indicators Assessment method/data source Frequency Responsible administrator/unit Years/data Administer student discipline Frequency of misconduct in residence by offense type Frequency of misconduct in non-residence by offense type Rate of recidivism in residence by offense type Rate of recidivism in nonresidence by offense type # of student concerns # of student concerns that require ongoing care Clery Report; internal reports Annual Jon Buse 4 Clery Report; internal reports Annual Jon Buse 4 Internal reports Annual Jon Buse 1 Internal reports Annual Jon Buse 1 Internal reports Review cases Annual Annual Jon Buse Jon Buse 1 1 Rate of orientation attendance Proportion of new students who report a positive transition to the institution Rate of student satisfaction Rate of parent satisfaction Proportion of new students who participate in orientation # of students participating at select Welcome Week events Counts Annual Kristin Woods 4 Online survey 6 weeks into fall semester Annual Kristin Woods 1 Post survey online Paper survey Admissions report Annual Annual Annual Kristin Woods Kristin Woods Kristin Woods 4 4 2 Counts Annual Kristin Woods 1 Coordinate institutional response to student concerns and critical incidents Deliver new student orientation programs Division of Student Affairs Financial Aid Key Performance Indicators Core function Key performance indicators Assessment method/data source Frequency Responsible administrator/unit Years/data Provide access to financial resources Average student debt upon graduation % of students served % of gift aid recipients % of loan recipients % of students employed by institution Average need not met by total financial aid accepted % of parents in attendance at the parent financial aid break-out session at Summer Orientation Student loan default rate Rate of overall student satisfaction Rate of usage of job board (students ) - average views per month Rate of customer satisfaction Annual student financial aid report Financial aid survey Financial aid survey Financial aid survey Financial aid survey Annual IT Department and Joyce Morrow 10 Annual Annual Annual Annual Joyce Morrow Joyce Morrow Joyce Morrow Joyce Morrow 10 10 10 5 Regents student financial aid study Parent head count Annual Joyce Morrow 10 Annual Tim Bakula 10 Cohort default rate Online University Scholarship Application survey Access counter on job board Annual Every two years Annual Heather Soesbe Juanita Wright 10 0 Tim Bakula 1 Online customer service survey Tim Bakula 0 Federal audit liability findings Unspent campus-based funding State audit Every two years Annual Joyce Morrow 10 Annual Joyce Morrow 10 Educate students and families about financial options Improve our services so that students may take full advantage of their educational opportunities Assure compliance with applicable law, regulations and policies Fiscal Operations Report & Application to Participate (FISAP) Division of Student Affairs Health Services Key Performance Indicators Core function Key performance indicators Assessment method/data source Frequency Responsible administrator/unit Years/data Provide mental health counseling IACS Accreditation status % of student body using services Accreditation Internal Tally Annual Annual David Towle David Towle FY 08, 09 Rate of client satisfaction % of students registered Client survey Internal Tally Annual Annual David Towle Jill Smith Rate of client satisfaction AAAHC Accreditation status for clinic operations Lab Certification Client Survey Accreditation Jill Smith Shelley M O'Connell Pharmacy Certification Accreditation – Iowa Board of Pharmacy NCHA Survey “overall rating of the organization” (item 19) Internal Tally Annual Every three years Every two years Annual Provide services to students with disabilities Provide medical services Rate of patient satisfaction Provide substance abuse services Provide violence intervention services Promote health and wellness % of student body receiving educational or evaluative interventions Binge rate Accreditation – CLIA/COLA ACHA Survey Frequent binge rate ACHA Survey 30 day prevalence ACHA Survey % of student body served # of individuals served Positive health behaviors Annual record review Annual record review ACHA Survey Negative health behaviors ACHA Survey FY 00, 01, 02, 03, 04, 05, 06, 07, 08, 09 FY 09 FY 00, 01, 02, 03, 04, 05, 06, 07, 08, 09 FY 09 FY 00, 03, 06 Shelley M O'Connell FY 01, 03, 05, 07 Shelley M O'Connell FY 07, 08 Annual Shelley M O'Connell FY 09 Annual Mark Rowe FY 09 Every two years Every two years Every two years Annual Annual Every two years Every two years Mark Rowe FY 08, 09 Mark Rowe FY 08, 09 Mark Rowe FY 08, 09 Mark Rowe Mark Rowe Kathy Green FY 09 Kathy Green FY 08, 09 FY 09 FY08, 09 Provide fitness & recreation programs % of student body who use services, based on unique ID Total customers served Annual Rec Trak report Annual Kathy Green FY 08, 09 W&R Services Annual Report Annual Kathy Green FY 08, 09 Division of Student Affairs Maucker Union Key Performance Indicators Core function Key performance indicators Assessment method/data source Frequency Responsible administrator/unit Years/data Provide facilities Rate of student satisfaction Educational Benchmarking, Inc. Student Center survey Lisa Kratz FY 05, 07, 09 Rate of faculty/staff satisfaction with Maucker Union operations Daily traffic in Maucker Union Faculty/staff survey Every two years (Spring 2009) Every two years (2009-2010) Annual Lisa Kratz and Mike Bobeldyk 1 Bryan Beardsley 4 Annual Annual Bryan Beardsley Bryan Beardsley 10 10 Customer post-event survey Annual Bryan Beardsley 5 CAB program evaluations Annual Erin Wheat FY 04, 06 SIAC report Institutional Research: 9D NSSE Annual Annual Mike Bobeldyk Mike Bobeldyk FY 09 FY 09 Internal tally (# of students multiplied by # of hours of event) Greek community reporting Annual Mike Bobeldyk 1 Annual Jessie Stinson 5 Greek community reporting Annual Jessie Stinson 5 SIAC report Learning outcomes assessment with student leaders EBI (Factor 5) Annual Every two years Mike Bobeldyk Lisa Kratz FY 09 FY 05, 07, 09 Provide student activities # of events hosted # of reservations made using EMS Enterprise Rate of customer satisfaction at Maucker Union events Rate of student satisfaction with events # of events produced Proportion of students involved in co-curricular activities Contact hours of students at social/recreational activities # of students in fraternities and sororities Fraternities and sororities’ academic performance # of student organizations Student leaders learning Maucker Union traffic counts, recorded in annual Maucker Union report Annual Maucker Union report Annual Maucker Union report Division of Student Affairs Multicultural Education Key Performance Indicators Core function Encourage multicultural student engagement in campus life Mentor multicultural students Contribute to the cultural competence of all students Provide event space Key performance indicators Proportion of multicultural students involved in cocurricular activities Student contact hours of multicultural students at social/ recreational activities # of students mentored and mentoring Rate of retention for first year or transfer students mentored Student contact hours of multicultural students at events that seek to educate on diversity Student contact hours of majority students at events that seek to educate on diversity Proportion of available hours at the Center for Multicultural Education used for events or activities Assessment method Institutional Research: Response to question #9D in NSSE for multicultural students only Internal tally Frequency Annual Responsible administrator/unit Athena Clayborne Years/data 4 Annual Char White 0 Mentors and mentees list Annual Athena Clayborne 3 Enrollment report from Registrar (student ID #s provided by CME) Annual Athena Clayborne 3 Internal tally Annual Char White 0 Internal tally Annual Char White 0 Electronic reservation system Annual Char White 0 Division of Student Affairs University Registrar Key Performance Indicators Core function Key performance indicators Assessment method/data source Frequency Responsible administrator/unit Years/data Satisfaction of Registrars services and performance Room utilization Rate of faculty satisfaction Rate of student satisfaction Faculty satisfaction survey Student satisfaction survey Annual Annual Mary Baumann Mary Baumann 0 0 Rate of room utilization across the instructional day % of graduating class participating in commencement ceremony Ad Astra (room utilization report) Annual Mary Baumann 5 Internal tally Annual Mary Baumann 0 Commencement and graduation Division of Student Affairs Residence Key Performance Indicators Core function Key performance indicators Assessment method/data source Frequency Responsible administrator/unit Years/data Provide housing Total # housing contracts Residence report Annual Jean Wiesley 10 % of enrolled students who live on campus Residence report Annual Jean Wiesley 10 Occupancy rate Residence report Annual Jean Wiesley 10 % of beds in buildings with sprinklers Residence report Annual Brent Ascher 10 Graduation rate students with two years on campus Graduation report Annual Pat Beck 10 Rate of student satisfaction EBI Survey Annual Pat Beck 10 Academic performance of resident vs. non-resident Residence report Annual Pat Beck 4 Total # dining contracts Residence report Annual Jean Wiesley 10 Rate of student satisfaction EBI Survey NACUFS Survey Annual Pat Beck 10 Generate fiscal resources to support programs Bond coverage ratio Financial report Annual Gary Daters 10 Maintain facilities % of income devoted to deferred maintenance Residence report Annual Gary Daters 10 Kilowatt hours consumed Monthly utility bills Annual Brent Ascher 10 Provide dining services Division of Student Affairs Key Performance Indicators Core function Enrollment Diversity Campus environment Key performance indicators Undergraduate enrollment Undergraduate new student enrollment Average entering ACT Yield rate Minority student rating of campus climate Women student rating of campus climate Diversity of division work force Rate of interaction of students from different backgrounds Rate of minority student enrollment # of minority students enrolled Student rating of supportiveness of campus environment Campus health Student self-reports of health Student success Rate of six-year graduation Rate of retention In-state employment rate Rate of student satisfaction Campus safety Campus crime rate Assessment method Registrar report Registrar report Frequency Annual(Fall) Annual(Fall) Responsible administrator/unit Phil Patton Phil Patton Years of data 10 10 Admissions report Admissions report Campus Climate Survey Annual Annual Every two years Every two years Annual Admissions Admissions Institutional Research 10 10 1 Institutional Research 1 Human Resources 10 Annual Academic Assessment 4 Annual University Registrar 10 Enrollment report Annual University Registrar 10 National Survey of Student Engagement: score of benchmark of Supportive Campus Environment: 8A, 8B, 8C, 10B, 10D, 10E. (normalized average of scores ) National College Health Survey Annual Academic Assessment 4 Every two years Annual Annual Annual Annual Health Services 2 University Registrar University Registrar Career Services Academic Assessment 10 10 10 4 Annual Dean of Students 10 Campus Climate Survey HR report – request a report each year: Judy from HR National Survey of Student Engagement: 1U, 1V,11L (reported by proportion of top two, in scale) Enrollment report Graduation report Enrollment report CS annual report National Survey of Student Engagement: 13 Clery Campus Crime Report Student engagement 6-9-09 TJH Degree of positive student engagement in campus life National Survey of Student Engagement: 10E, 10F (mean) Annual Academic Assessment 4
