LIFE™
Remote Diagnostic and Preventive Monitoring Service
Emerson Network Power’s remote service delivery is enabled by LIFE™, which provides
remote diagnostics and preventive monitoring service for UPS and thermal management
equipment.
Through the data transferred from your equipment via LIFE, our remote service experts gain
the real-time insight and information needed to quickly identify, diagnose, and resolve any
irregularities that may arise in operation, ultimately taking responsibility for your critical assets
24/7.
With LIFE you can be sure to experience enhancements in both uptime, as well as operational
efficiency, giving you unparalleled system protection and support.
All equipment embedded with LIFE maintains constant contact with Emerson Network
Power’s Service organization.
Staying in contact through LIFE gives you access to:
•Global Presence
With the broadest, most comprehensive service presence in the industry, Emerson Network
Power ensures that your business is protected 100% of the time and that assistance is close
by whenever needed. We are there for you.
•Technical Expertise
Our customer engineers are trained by the Emerson Network Power Academy. The
Academy is dedicated to ensuring that engineers strengthen and maintain their technical
skills, knowledge, and know-how, increasing their existing expertise with relation to
product life-cycle services.
Academy training ensures that the service organization excels in terms of the latest
developments in innovation products and safety & industry standards.
•Complete Service Support
Emerson Network Power supports entire critical infrastructures with an extensive service
offering, enhancing network availability and ensuring total peace of mind 24/7.
Service Contract Portfolio
The regular and proactive maintenance of critical infrastructure is vital in supporting your business
operations. The most comprehensive insurance for business protection can be obtained with a service
program from Emerson Network Power which includes access to LIFE™.
Emerson Network Power’s service offering ensures that you can rely on continuous system availability,
increased uptime, fast downtime recovery, minimized operating costs and maximized return on investment,
while entirely protecting your assets.
The diagram below maps out our comprehensive service offering and indicates how you can obtain LIFE:
MAINTENANCE
CONTRACTS
Contract Type
Warranty
LIFE™
Features
Preventive Maintenance
Response Time
Labour Included
Parts Included
*LIFE may be availed of at time of signing
*
Preventive
Maintenance
*
Comprehensive
Maintenance
*
Stay in Contact for LIFE, Stay in Contact through LIFE
Uptime Assurance
Our LIFE remote service experts
constantly monitor all relevant
parameters related to your critical
assets. This allows our experts to
operate for immediate resolution in the
case of an early warning condition. This
fast and effective incident response
capability maximizes the availability of
you critical infrastructure and delivers
uptime assurance.
Proactive Analysis
Emerson Network Power remote
service experts monitor your
equipment from the LIFE service
centers, proactively analyzing data
and trends, to recommend actions
for ensuring the equipment always
performs at its best.
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UPS
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Report
The unit parameters continuously monitored
and measured through LIFE are delivered
in periodic status reports. You will receive a
comprehensive report detailing the working
order of your equipment and its operational
performance.
First Time Fix Rate
Extensive parametric data and measurements
received from the unit enable LIFE remote service
experts to accurately isolate and diagnose any
operational condition. This ensures that when the
customer engineers are dispatched on-site, they
arrive prepared for first time resolution.
Data on
ecti
Coll
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Criti
7
4/
2
LIFE
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O
Fast Incident Response
Through LIFE, your installed units
maintain constant contact with
our service centers. The units are
programmed to communicate and
transfer data at regular intervals, or at
the activation of an alarm.
This allows for immediate definition
of the best course of action, thus
ensuring fast incident response and
timely intervention either remotely, or
if necessary, with the on-site visit of a
customer engineer.
Minimized Total Cost of Ownership
of your Equipment
Having LIFE embedded in your UPS
and thermal management units is like
having a virtual customer engineer on
site 24/7. The continuous monitoring
of all relevant parameters in turn
maximizes unit performance, reduces
on-site maintenance and extends the
life of your equipment.
About Emerson Network Power
Emerson Network Power Asia
Emerson Network Power, a business of Emerson (NYSE:EMR), is the
world’s leading provider of critical infrastructure technologies and
life cycle services for information and communications technology
systems. With an expansive portfolio of intelligent, rapidly deployable
hardware and software solutions for power, thermal and infrastructure
management, Emerson Network Power enables efficient, highly-available
networks. Learn more at www.EmersonNetworkPower.asia
Australia
T: 1800-065345
F: 61-2-97810252
Pakistan
T: 92-42-36622526 to 28
F: 92-42-36622530
Indonesia
T: 62-21-2513003
F: 62-21-2510622
Philippines
T: 63-2-7207400
F: 63-2-6203693
Japan
T: 81-3-54038564
F: 81-3-54032919
Singapore
T: 65-64672211
F: 65-64670130
Korea
T: 82-2-34831500
F: 82-2-5927886
Thailand
T: 66-2-6178260
F: 66-2-6178277 to 78
Malaysia
T: 603-78845000
F: 603-78845188
Vietnam
T: 84-4-37628908
F: 84-4-37628909
New Zealand
T: 64-3-3392060
F: 64-3-3392063
Stay connected:
Marketing.AP@emerson.com
www.EmersonNetworkPower.Asia
While every precaution has been taken to ensure accuracy and completeness herein, Emerson Network Power assumes no responsibility, and disclaims all liability, for damages resulting from use of this
information or for any errors or omissions. Specifications are subject to change without notice.
Emerson Network Power and Liebert® are trademarks of Emerson Electric Co. or one of its affiliated companies. All other names and logos referred to are trade names, trademarks, or registered trademarks
of their respective owners. ©2015 Emerson Electric Co. API5SVC-Life V1-BR