BUS MGT 4250
Six Sigma Principles & Methods
Autumn 2015
Instructor:
Office:
Phone:
FAX:
E-mail:
Office Hours:
Class Location:
Class Time:
Cheryl Dickerson
Fisher 630
(937) 408-9021
(614) 292-1272
dickerson.138@osu.edu
Tuesdays, 12:30-1:30 PM; 7-8:00 PM and By Appointment
Distance Learning
Tuesdays, 5:30 PM – 6:50 PM
On-Line Training:
www.moresteam.com
PREREQUISITES
Students are expected to have access to a Windows-based computer with high-speed internet
access and have completed BusMgt 2320.
COURSE DESCRIPTION
This course is designed to familiarize students with the Six Sigma process improvement
methodology and to provide them an opportunity to practice using Six Sigma Green Belt
tools. A Six Sigma Green Belt is an individual who is skilled in applying basic and advanced
process improvement and project management methods in order to complete projects that
will result in significant, sustainable improvements within an organization. Originally
developed by Motorola to improve quality in manufacturing processes, Six Sigma has been
adopted by companies throughout the world to improve all types of processes.
When applied in business environments, Six Sigma programs have been used to dramatically
increase an organization’s ability to improve quality and customer satisfaction while
reducing overall costs. Companies such as AlliedSignal and General Electric have used Six
Sigma to significantly increase productivity, operating income and cash flow.
In this course, students will gain an understanding of the strategy and deployment of Six
Sigma Green belt methods. The online material will combine lectures with group discussions
and student presentations.
To complement the Tuesday sessions, students will be required to complete online
coursework at www.moresteam.com and other assignments during non-classroom hours.
Course Format
Blended learning uses different venues, synchronous/asynchronous/classroom, to help
improve the learner’s retention and provide a richer learning environment. This is
accomplished by allowing the student to learn the cognitive skills online allowing the
classroom to focus more on hands-on applications. A quasi-blended format will be employed
for this course. The learner is required to cover the online material (asynchronous session)
prior to the synchronous sessions on Tuesday. Since there is NO classroom instruction; this
limits the use of hands-on exercises to enhance the online material. This puts the majority of
the responsibility of learning the material on the learner; therefore, it is imperative you
thoroughly review the online material and have any questions about the material for
the instructor PRIOR to Tuesday’s classes!
YOU CANNOT PASS THIS CLASS WITHOUT
LEARNING THE ONLINE MATERIAL
REQUIRED COURSE MATERIALS
MoreSteam.com’s web-accessed Six Sigma training program will be used in combination
with printed case studies and classroom instruction.
PERFORMANCE EVALUATION
Grading:
Quizzes1
Homework (3)
Midterm I (Define & Measure)
Midterm II (Analyze)
Comprehensive Exam
SPC Project
Capstone Project2
10%
7.5%
15%
15%
25%
10%
17.5%
Additional assignments/quizzes may be added at the instructor’s discretion.
1. Students are expected to complete the Moresteam.com material prior to the class session.
2. Peer Evaluation included in capstone project
Examinations:
Each exam will be multiple choice and some questions will require data analysis using
MoreSteam.com templates, Minitab or StatTools—students’ discretion. The material could
be based on anything covered in the lecture, MoreSteam.com or videos. You will be allowed
access to MoreSteam.com and your notes for each exam. If any social networks are open on
your computer during an exam, you will receive a zero on the exam.
Quizzes/Homework/Projects:
Quizzes will be in Carmen and will expire. If you have not taken the quiz prior to the
expiration date/time, you will receive a zero for that quiz. Likewise, homework and projects
will be collected in a dropbox within Carmen. It too will have an expiration date/time. If
you have not submitted your homework prior to that date/time, you will receive a zero for
that assignment. I will NOT accept homework, projects or peer evaluations via e-mail or any
other mail. They MUST be submitted via Carmen.
Unless otherwise specified, all homework will be done in a Word document and must use
Modern Language Association (MLA) formatting—only exception: MLA formatting
indicates to “leave only one space after periods or other punctuation marks (unless otherwise
instructed by your instructor).” I require two spaces at the end of a sentence in lieu of one
space (it makes the report easier to read). There is a MLA sample paper in Carmen under
Content. Use the following site for criteria:
(https://owl.english.purdue.edu/owl/resource/747/01/).
The proper formatting is 50% of your grade for the four homework assignments and the two
reports. You can use any software to perform the statistical analysis or make figures. Cut
and paste any analysis/image you wish to include in the word document. Homework does
not require a cover page. The two projects, SPC and Capstone, are formal reports and
require a cover page. When using a cover page, you do not need the required first four lines
(your name, instructor’s name, course and date) on page one as you did for your homework.
In this course, a rubric will not be provided for the homework but will be provided for the
two projects. The reason for no rubric for the homework is twofold: 1.) This is a senior level
class and shortly you will be working in industry. In industry, you will be assigned many
tasks for which you will need to determine, on your own, your client’s expectations and how
to meet them. If you have questions when working on the homework, you may ask me in
person, or by email or texting. 2.) In this course, you are taught to define your customer(s)
and understand their expectations. By not following a rubric, you will be practicing what
you are taught.
No make-up, late or early exams will be given, except in the case of medical emergency.
Business related absences are not excused. Students should make arrangements now to avoid
time conflicts.
Classroom Performance
Arrive to class with questions you have regarding the online material. If you are lost or
don’t understand the material, ask a question.
This class is generally aided by the use of laptop computers. However, your participation is
greatly reduced by checking emails and other non-related internet websites during class.
The computer is for access to moresteam.com files and use of those files.
DISABILITY ACCOMMODATION
If you need an accommodation based on the impact of a disability, arrange an appointment
with me as soon as possible. We need to discuss the course format and explore potential
accommodations. I rely on the Office for Disability Services for assistance in verifying need
and developing accommodation strategies. You should start the verification process as soon
as possible.
ACADEMIC MISCONDUCT
Material submitted for course grade credit must be your own work. I will report any
suspected case to the University Academic Misconduct Committee for investigation. Past
cases have typically resulted in the assignment of grade of E for the course. Academic
misconduct is a serious threat to the integrity and value of the Fisher College diploma.
Building a strong reputation is fundamental to your future success. This requires knowing
what you stand for, and acting accordingly. Personal integrity means doing the right thing at
all times and in all circumstances, whether or not anyone is watching. This will earn you
others’ trust, however, it only takes one wrong move to erode or lose trust. Therefore, never
allow yourself to do something that could damage your personal reputation or integrity.
Honor Code. Academic integrity is essential to everything we do here at Ohio State. In
order to uphold the integrity of the Fisher College of Business, and the value of your degree,
it is important that we communicate what is expected of all students and that we understand
the activities that undermine these efforts. Thus, The Ohio State University and the
Committee on Academic Misconduct (COAM) expect that all students have read and
understand the Code of Student Conduct, and that all students will complete all academic and
scholarly assignments with fairness, integrity, and honesty. Students must recognize that
failure to follow the rules and guidelines established in the University’s Code of Student
Conduct and this syllabus may constitute “Academic Misconduct.”
The Ohio State University’s Code of Student Conduct (Section 3335-23-04) defines
academic misconduct as: “Any activity that tends to compromise the academic integrity of
the University, or subvert the educational process.” Examples of academic misconduct
include (but are not limited to) plagiarism, collusion (unauthorized collaboration), copying
the work of another student, submitting the same or similar work for credit in more than one
class, and possession of unauthorized materials during an examination. Ignorance of the
University’s Code of Student Conduct is never considered an “excuse” for academic
misconduct, so I recommend that you review the Code of Student Conduct and, specifically,
the sections dealing with academic misconduct.
If I suspect that a student has committed academic misconduct in this course, I am obligated
by University Rules to report my suspicions to COAM. If COAM determines that you have
violated the University’s Code of Student Conduct (i.e., committed academic misconduct),
the sanctions for the misconduct in this class could include a failing grade for the course,
disciplinary probation, suspension or dismissal from the University. If you have any
questions about the above policy or what constitutes academic misconduct in this course,
please contact me.
I want you to understand why this is important, not only for building your personal character
and reputation, but for protecting the reputation of all that we do and the value of your
degree. Remember that the impact of your actions extends far beyond you.
COURSE OUTLINE
Date
1. Tue., Aug 25
Six Sigma
Phase
DEFINE
Class Preparation Material
Moresteam.com -Session 1
Topics Covered
-Introduction to LSS
2. Tue., Sep 1
DEFINE
Moresteam.com -Session 3
-Voice Of the Customer
3. Tue., Sep. 8
DEFINE/
MEASURE
MoreSteam.com Session 2&4
-Starting a project
-Process mapping
4. Tue., Sep. 15
MEASURE
MoreSteam.com- Sessions 5&6
- MSA
- Basics statistics
5. Tue., Sep 22
MEASURE
Moresteam.com – Session 7
- SPC
6. Tue., Sep. 29
DEFINE &
MEASURE
TEST I
MoreSteam.com
Sessions 1 – 7
7. Tue., Oct. 6
ANALYZE
MoreSteam.com Session 8
-Root Cause
8.Tue., Oct. 13
ANALYZE
MoreSteam.com Session 9
-Hypothesis Testing
9. Tue., Oct. 20
ANALYZE
TEST II
MoreSteam.com
Sessions 8 & 9
10. Tue., Oct. 27
IMPROVE/
CONTROL
MoreSteam.com Session 10
-Brainstorming
-5S Video
-Lean Video
11. Tue., Nov. 3
CONTROL
MoreSteam.com Session 11
Intro to SigmaBrew
-FMEA
-Control Plan
12. Tue., Nov. 10
DMAIC
MoreSteam.com Simulation
-SigmaBrew
13. Tue., Nov. 17
DMAIC
MoreSteam.com Simulation
-SigmaBrew
14. Tue., Nov. 24
DMAIC
Moresteam.com Simulation
-SigmaBrew
15. Tue., Dec. 1
DMAIC
SigmaBrew Presentations
DMAIC
16. Tue., Dec. 8
DMAIC
FINAL
MoreSteam.com
Sessions 1 - 11