BUS MGT 4250
Six Sigma Principles & Methods
Spring 2016
Instructor:
Office:
Phone:
FAX:
E-mail:
Office Hours:
Class Location:
Class Time:
Douglas Evans
Fisher 654
(240) 429-0083
(614) 292-1272
evans.1393@osu.edu
Tuesdays & Thursdays 12:00 – 2:00 PM and by appointment
SB 200
2:20 PM – 3:40 PM (T & R)
On-Line Training:
www.moresteam.com
PREREQUISITES
Students are expected to have access to a Windows-based laptop computer with high-speed
internet access.
COURSE DESCRIPTION
This course is designed to familiarize students with the Six Sigma process improvement
methodology and to provide them an opportunity to practice using Six Sigma Green Belt
tools. A Six Sigma Green Belt is an individual who is skilled in applying basic and advanced
process improvement and project management methods in order to complete projects that
will result in significant, sustainable improvements within an organization. Originally
developed by Motorola to improve quality in manufacturing processes, Six Sigma has been
adopted by companies throughout the world to improve all types of processes.
When applied in business environments, Six Sigma programs have been used to dramatically
increase an organization’s ability to improve quality and customer satisfaction while
reducing overall costs. Companies such as AlliedSignal and General Electric have used Six
Sigma to significantly increase productivity, operating income and cash flow.
In this course, students will gain an understanding of the strategy and deployment of Six
Sigma Green belt methods. The classroom sessions will combine lectures with group
discussions and hands-on exercises and student presentations.
To complement the Tuesday and Thursday sessions, students will be required to complete
online coursework at www.moresteam.com and other assignments during non-classroom
hours.
COURSE FORMAT
Blended learning uses different venues, synchronous/asynchronous/classroom, to help
improve the learner’s retention and provide a richer learning environment. This is
accomplished by allowing the student to learn the cognitive skills online allowing the
classroom to focus more on hands-on applications. A blended format will be employed for
this course. The learner is required to cover the online material prior to the classroom
instruction. The classroom instruction is designed to enhance, augment and/or provide a
hands-on exercise of the online material.
REQUIRED COURSE MATERIALS
MoreSteam.com’s web-accessed Six Sigma training program will be used as the textbook for
this course.
PERFORMANCE EVALUATION
Grading:
Quizzes1
Homework (4)
Midterm I (Define & Measure)
Midterm II (Analyze)
Comprehensive Exam
SPC Project
Capstone Project2
60 Points for DOE
30 Points for Presentation
60 Points for Report
50 pts
100 pts
175 pts
175 pts
250 pts
100 pts
150 pts
5%
10%
17.5%
17.5%
25%
10%
15%
Additional assignments/quizzes may be added at the instructor’s discretion.
1. Students are expected to complete the Moresteam.com material and take the quiz in
Carmen prior to the class session.
2. Peer Evaluations required on the first three homework’s and the capstone project
Examinations:
The three exams will constitute 60% of your final grade. Each exam will be multiple choice
and some questions will require data analysis using MoreSteam.com’s EngineRoom, Minitab
or StatTools—students’ discretion. The material could be based on anything covered in the
lecture, MoreSteam.com, videos or guest/student presentations. You will be allowed access
your notes for each exam. You MUST have an average of 60% (360 points out of the 600
points) on the three tests and greater than 50% on the final to pass the course—no
make-up exams, no exceptions.
Quizzes/Homework/Projects:
These three topics will constitute 40% of your grade.
The quizzes in MoreSteam.com are NOT graded; they are for your own clarification. The
graded quizzes will be in Carmen and will expire. If you have not taken the quiz prior to
the expiration date/time, you will receive a zero for that quiz. Likewise, homework and
projects will be collected in a dropbox within Carmen. It too will have an expiration
date/time. If you have not submitted your homework prior to that date/time, you will receive
a zero for that assignment. I will NOT accept homework, projects or peer evaluations via
email, slid underneath my door or handed to me in class. They HAVE to be submitted via
Carmen.
Unless otherwise specified, all homework will be done in a Word document and must use
Modern Language Association (MLA) formatting—only exception: MLA formatting
indicates to “leave only one space after periods or other punctuation marks (unless otherwise
instructed by your instructor).” I require two spaces at the end of a sentence in lieu of one
space (it makes the report easier to read). There is a MLA sample paper in Carmen under
Content, and use the following site for criteria:
(https://owl.english.purdue.edu/owl/resource/747/01/).
The proper formatting is 50% of your grade for the four homework assignments and the two
reports. You can use any software to perform the statistical analysis or make figures. Cut
and paste any analysis/image you wish to include in the word document. Homework does
not require a cover page.
On the 26th and 28th of January, we will collect data in class for homework assignments 2 and
3 respectively. A critical part of the homework assignment is understanding the context in
which the data were collected in class; without this understanding, the report is meaningless.
Therefore, if you are not present for a class when the homework data are generated, you will
receive a zero for that homework assignment.
In this course, a rubric will not be provided for the homework but will be provided for the
two projects. The reason for no rubric for the homework is twofold: 1.) This is a senior level
class; shortly you will be working in industry. In the 34 years I worked in industry, I was
given many tasks to complete and was not given a rubric. In industry, you will be assigned
many tasks where you will need to determine, on your own, your client’s expectations and
meet them. You will have questions when working on the homework. I provide you with
unfettered access to me by providing my cell number. You can ask these questions in person
or text me. 2.) In this course, we teach you to define your customer(s) and understand their
expectations; by not providing a rubric, I want you to practice what we are teaching you.
The two projects, SPC and Capstone, are formal reports and require a cover page. When
using a cover page, you do not need the required first four lines (your name, instructor’s
name, course and date) on page one as you did for your homework.
No make-up, late or early exams will be given, except in the case of medical
emergency. Business related absences are not excused. Students should make arrangements
now to avoid time conflicts.
Classroom Performance
The value of the class discussions is directly related to the amount of quality student
participation.
- evidence of careful preparation of the on-line course work
- clarity and conciseness of your comments and recommendations
This class is generally aided by the use of laptop computers. However, your participation is
greatly reduced by non-related Internet websites during class. In a recent audit of my class,
the auditors reported:
We observed the following behaviors: playing video games, shopping, checking and
writing email, surfing the web, and surfing around in Carmen. We were surprised by
the amount of non-class related technology access, especially given the complexity of
the topic.
The computer is for access to MoreSteam.com files and taking notes. I will not limit the use
of computers in the classroom due to the behaviors of a few; however, I receive many
comments in my student evaluations about the difficulty of the course/exams. The behavior
identified above will only exacerbate any difficulty passing this class.
Attendance will be taken from time-to-time at the instructor’s discretion. It will not reflect in
the grade but will be used to determine any forthcoming consideration.
DISABILITY ACCOMMODATION
If you need an accommodation based on the impact of a disability, arrange an appointment
with me as soon as possible. We need to discuss the course format and explore potential
accommodations. I rely on the Office for Disability Services for assistance in verifying need
and developing accommodation strategies. You should start the verification process as soon
as possible.
ACADEMIC MISCONDUCT
Material submitted for course grade credit must be your own work. I will report any
suspected case to the University Academic Misconduct Committee for investigation. Past
cases have typically resulted in the assignment of grade of E for the course. Academic
misconduct is a serious threat to the integrity and value of the Fisher College diploma. Such
behavior is intolerable.
COURSE OUTLINE
Date
1. Tues., 12 Jan
SB 200
Six
Sigma Phas
e
DEFINE
Class Preparation Material
Topics Covered
Moresteam.com -Session 1
-Introduction to Six
Sigma
-Course Overview
-Evolution of Quality
2. Thur., 14 Jan
SB 200
DEFINE
Moresteam.com – Session 3
- Project Charter
- Card drop demo
- Voice of the
Customer
- Affinity Diagram
3. Tues., 19 Jan
SB 200
DEFINE
Moresteam.com – Session 2&4
- QDS (process
mapping)
- Kano Analysis
- CTQC’s
4. Thurs., 21 Jan
SB 200
MEASURE
Moresteam.com – Session 5
- Measurements
- 4 Types
5. Tues., 26 Jan
SB 200
MEASURE
Moresteam.com – Session 6
- MSA
- Discrete GR&R
- Stability, Linearity,
bias
6. Thurs., 28 Jan
SB 200
MEASURE
Moresteam.com – Session 7
SPC Project – Introduction
- Continuous GR&R
- Process Capability
7.Tues., 2 Feb
SB 200
MEASURE
SPC Project – Individuals submit
‘
project ideas
8. Thurs., 4 Feb
SB 200
MEASURE
- SPC Wrap-up
9. Tues., 9 Feb
SB 200
LEADING
Moresteam.com Session 2
- Cause & Effect
- Fishbone
- Process Map
- SPC
Demonstrations
Change Mgt.
Practice Test & Review
10. Thurs., 11 Feb
SB 200
EXAM
Exam I: Moresteam.com sessions
1–7
- DEFINE/MEASURE
Exam
11. Tues., 16 Feb
SB 200
ANALYZE
Moresteam.com – Session 8
- Scatterplots
- Regression Analysis
12. Thurs., 18 Feb
SB 200
ANALYZE
Moresteam.com – Session 9
Data collection
- Hypothesis Testing
13. Tues., 23 Feb
SB 200
ANALYZE
Moresteam.com – Session 9
Catapult/ANOVA
- DOE
14. Thurs., 25 Feb
SB 200
ANALYZE
Analyze Review
- ANALYZE Exam
15. Tues., 1 Mar
SB 200
ANALYZE
Exam II: Moresteam.com Sessions 8 & 9
- ANALYZE Exam
16. Thurs., 3 Mar
SB 200
IMPROVE
Moresteam.com – Session 10
Brainstorming
Multi-voting
Decision Analysis
17. Tues., 8 Mar
SB 200
IMPROVE
Moresteam.com – Session 10
Videos
- Time
- 5S
- Value Stream
18. Thurs., 10 Mar
SB 200
CONTROL
Moresteam.com – Session 11
FMEA
Control Plan
Week of 14 March
SRPING BREAK
19. Tues., 22 Mar
SB 200
DEFINE
Catapult Simulation
Measure
- Catapult Simulation
Shoot for the cup!
20. Thurs, 24 Mar
SB 200
MEASURE
Catapult Simulation
Measure
- Catapult Simulation
Fishbone
21. Tues., 29 Mar
SB 200
MEASURE
Catapult Simulation
Measure
- Catapult Simulation
GR&R
22. Thurs., 31 Mar
SB 200
MEASURE
Catapult Simulation
Measure
- Catapult Simulation
Baseline capability
23. Tues., 5 Apr
SB 200
Define &
Measure
Define & Measure Presentations
- Catapult Simulation
24. Thurs., 7 Apr
SB 200
ANALYZE
Catapult Simulation
Analyze
- Catapult Simulation
Stop Pin analysis
25. Tues., 12 Apr
SB 200
ANALYZE
Catapult Simulation
Analyze
- Catapult Simulation
Regression analysis
26. Thurs., 14 Apr
SB 200
ANALYZE
Catapult Simulation
Analyze DOE
- Catapult Simulation
27. Tues, 19 Apr
SB 200
IMPROVE/
CONTROL
Catapult Simulation
Improve & Control
- Catapult Simulation
Review for FINAL EXAM
Catapult Simulation
DMAIC Report Due
Monday, 25 Apr at 5
PM
Exam III: Moresteam.com
sessions 1 – 11
1400 – 1545 hours
Comprehensive exam
DMAIC
28. Thurs, 21 Apr
SB 200
29. Wed., 27 Apr
Schoenbaum 219
EXAM
Due to unforeseen circumstances, this schedule may change slightly. Any changes will be communicated in
class, and it is the responsibility of the student to track the changes expressed in class.
Peer Evaluation
Your name:
__________________________________________________________________________________
Scoring Criteria:
1
Did Not Meet Expectations
2
3
Met Expectations
4
5
Exceeded Expectations
Group Members (including yourself):
Name
Quality of
Effort
Quantity of
Effort
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Comments (Please comment on any score 2 or lower):
Working
Relationships
Timeliness