Andrew Krupp
Vice President, Quality and Continuous Improvement
As vice president of quality and continuous improvement at National
Instruments, Andrew Krupp is responsible for evolving the Corporate Quality
department and focusing on large customers and systems platforms. Before
joining NI in 2001 as director of quality, Krupp worked with Honda of America
Manufacturing where he was responsible for the quality assurance of all
North American-produced engines, transmissions, and suspensions.
At NI, Krupp set out to build a solid foundation for quality and continuous
improvement. His strategy’s key elements were to immediately address
product quality weaknesses affecting NI customer satisfaction, build a useful
Quality Management System (QMS), institutionalize the use of key quality
tools and thinking, and measure and drive action based on a critical set of metrics. Under his leadership,
NI made significant progress in reducing internal and external product failure rates through an overhaul of
the product development process along with supplier, manufacturing, and product-specific improvements.
Additionally, Krupp has led the introduction and adoption of many tools including root cause problem
solving, team and project leadership, project management fundamentals, customer quality escalation,
and Lean manufacturing. He also thinks beyond quality initiatives and has been a trusted partner in
developing a variety of business processes, metrics, and improvements in areas such as system sales,
strategy planning, top business goal selection and execution, balanced scorecard planning and
execution, and services business development.
Krupp received his bachelor of science in mechanical engineering from Penn State University.