WATER SERVICES DEVELOPMENT PLAN FOR CITY OF CAPE TOWN 2007/08 – 2011/12 (Status: Draft 4) Link to the 2007/08 WSDP on the Internet: GOTO Link to the 2007/08 Executive Summary: GOTO Link to the 2006/07 WSDP on the Internet: GOTO Link to the 2006/7 Executive Summary: GOTO Link to the 2004 WSDP Review: GOTO Link to the 2001 WSDP: GOTO Revision: 3 May 07 TABLE OF CONTENTS CITY OF CAPE TOWN WATER SERVICES DEVELOPMENT PLAN 2007/08 TO 2011/12 ITEM DESCRIPTION PAGE ABBREVIATIONS AND DEFINITIONS........................................................................................... xvii KEY TERMS ................................................................................................................................... xviii PREFACE......................................................................................................................................... xix A. INTRODUCTION : STRATEGIC PERSPECTIVE AND METHODOLOGY ................. 1 A.1 GENERAL.................................................................................................................... 1 A.2 ROADMAP OF PLANNING FRAMEWORK................................................................. 2 A.3 STRATEGIC ANALYSIS AND METHODOLOGY ........................................................ 2 A.4 IDP METHODOLOGY.................................................................................................. 5 A.5 PROGRAM INTERACTION AND DATA EXCHANGE............................................... 10 B. ADMINISTRATION.................................................................................................... 11 B.1 NAME OF WSA ......................................................................................................... 11 B.2 STATUS OF THE WDSDP ........................................................................................ 11 B.3 WSDP DRAFT TEAM ................................................................................................ 11 B.3.1 Water services authority ............................................................................................ 11 B.3.2 Consultants................................................................................................................ 15 B.4 PROCESS FOLLOWED ............................................................................................ 15 B.5 COMMENTS .............................................................................................................. 15 B.6 ADOPTION RECORD................................................................................................ 16 B.7 WSDP COORDINATOR(S) ....................................................................................... 16 B.8 PROJECT MANAGEMENT UNIT .............................................................................. 16 B.9 DWAF Asset Transfer................................................................................................ 16 B.10 General ...................................................................................................................... 16 C. EXECUTIVE SUMMARY ........................................................................................... 17 C.1 ESSENTIAL QUESTIONS ......................................................................................... 18 C.1.1 What is backlog ......................................................................................................... 18 C1.2 What is the status of supply to higher levels of service? ........................................... 19 TABLE OF CONTENTS ITEM DESCRIPTION PAGE C.1.3 Cost of eradicating backlogs...................................................................................... 19 C.1.4 What is the strategy to eradicate backlogs? .............................................................. 20 C.1.5 What is the status of all water infrastructure.............................................................. 20 C.1.6 Effective management ............................................................................................... 21 C.2 WATER SERVICES BUSINESS ELEMENT SUMMARY .......................................... 21 C.2.1 Socio-economic profile .............................................................................................. 21 C.2.2 Affordability of the service.......................................................................................... 22 C.2.3 Service level profile.................................................................................................... 23 C.2.4 Water resource profile ............................................................................................... 23 C.2.5 Water conservation and demand management ......................................................... 23 C.2.6 Wastewater effluent & the impact on water quality of rivers & water bodies ............. 26 C.2.7 Grey water informal settlements ................................................................................ 28 C.2.8 Water services infrastructures profile ........................................................................ 29 C.2.9 Water balance............................................................................................................ 29 C.2.10 Water services institutional arrangements................................................................. 30 C.2.11 Customer service profile ............................................................................................ 30 C.2.12 Financial profile.......................................................................................................... 30 D. BACKGROUND TO THE AREA ............................................................................... 33 D.1 LOCATION ................................................................................................................ 33 D.2 WATER SERVICES AUTHORITY PERSPECTIVE................................................... 34 D.3 PHYSICAL PERSPECTIVE ....................................................................................... 34 D.3.1 Topography................................................................................................................ 34 D.3.2 Climate....................................................................................................................... 37 D.3.3 Natural Environment .................................................................................................. 37 D.3.4 Main infrastructure development ............................................................................... 37 ii TABLE OF CONTENTS ITEM DESCRIPTION .................................................................................................... PAGE D.4 DEMOGRAPHIC PERSPECTIVE.............................................................................. 41 D.4.1 Economics ................................................................................................................. 41 D.4.2 Social ......................................................................................................................... 42 D.5 REGIONAL PERSPECTIVE ...................................................................................... 44 E. IDP AND WSDP GOALS AND INTEGRATION ........................................................ 46 E.1 IDP PRIORITY ISSUES RELATED TO WATER SERVICES .................................... 46 E.2 SUSTAINABLE WATER SERVICES SUB-GOALS ................................................... 50 E.3 INTEGRATED WATER RESOURCE MANAGEMENT SUB-GOALS........................ 50 E.4 EFFICIENT AND EFFECTIVE WATER SERVICES INSTITUTIONAL ARRANGEMENTS SUB-GOALS............................................................................... 50 F WATER SERVICES BUSINESS ELEMENTS........................................................... 52 F.1 SOCIO-ECONOMIC PROFILE .................................................................................. 52 F.1.1 Demographics............................................................................................................ 52 F.1.1.1 Situation assessment (demographics)....................................................................... 52 F.1.1.1.1 Current consumer profile ........................................................................................... 52 F.1.1.1.2 Poor household definition .......................................................................................... 53 F.1.1.1.3 Present population and projected population growth rates........................................ 53 F.1.1.1.4 Demographic trends and migration patterns.............................................................. 54 F.1.1.1.5 Age and gender profile .............................................................................................. 54 F.1.1.2 Future trends and goals (demographics)................................................................... 55 F.1.1.2.1 Consumer profile ....................................................................................................... 55 F.1.1.2.2 Population and projected population growth rates..................................................... 55 F.1.1.2.3 Demographic trends and migration patterns.............................................................. 55 F.1.1.2.4 Age and gender profile .............................................................................................. 56 F.1.1.3 Strategic gap analysis (demographics)...................................................................... 56 F.1.1.4 Implementation strategies (demographics)................................................................ 56 iii TABLE OF CONTENTS ITEM DESCRIPTION PAGE F.1.2 HEALTH..................................................................................................................... 57 F.1.2.1 Situation assessment (health) ................................................................................... 57 F.1.2.1.1 Health profile.............................................................................................................. 57 F.1.2.2 Future trends and goals (health)................................................................................ 59 F.1.2.2.1 Health profile.............................................................................................................. 59 F.1.2.3 Strategic gap analysis (health) .................................................................................. 59 F.1.2.4 Implementation strategies (health) ............................................................................ 59 F.1.3 EMPLOYMENT AND INCOME.................................................................................. 60 F.1.3.1 Situation assessment (employment and income) ...................................................... 60 F.1.3.1.1 Employment profile .................................................................................................... 60 F.1.3.1.2 Household income ..................................................................................................... 60 F.1.3.2 Future trends and goals (employment and income) .................................................. 61 F.1.3.2.1 Employment profile .................................................................................................... 61 F.1.3.2.2 Household income ..................................................................................................... 61 F.1.3.3 Strategic gap analysis (employment and income) ..................................................... 61 F.1.3.4 Implementation strategies (employment and income) ............................................... 61 F.1.4 ECONOMICS............................................................................................................. 62 F.1.4.1 Situation assessment (economics) ............................................................................ 62 F.1.4.1.1 Economic sectors, GGP contribution and employment ............................................. 62 F.1.4.1.2 Economic trends ........................................................................................................ 64 F.1.4.2 Future trends and goals (economics) ........................................................................ 64 F.1.4.2.1 Economic sectors, GGP contribution and employment ............................................. 64 F.1.4.2.2 Economic trends ........................................................................................................ 65 F.1.4.3 Strategic gap analysis (economics) ........................................................................... 65 F.1.4.4 Implementation and strategies................................................................................... 65 F.2 SERVICE LEVEL PROFILE....................................................................................... 65 F.2.1 Residential consumer units........................................................................................ 66 iv TABLE OF CONTENTS ITEM DESCRIPTION PAGE F.2.1.1 Situation assessment (residential consumer units) ................................................... 67 F.2.1.1.1 Residential consumer units for water......................................................................... 68 F.2.1.1.2 Residential consumer units for sanitation .................................................................. 69 F.2.1.2 Future trends and goals (residential and consumer units)......................................... 73 F.2.1.2.1 Residential consumer units for water......................................................................... 73 F.2.1.2.2 Residential consumer units for sanitation .................................................................. 73 F.2.1.3 Strategic gap analysis (residential consumer units) .................................................. 74 F.2.1.4 Implementation strategies (residential consumer units) ............................................ 74 F.2.2 Public institutions and ‘dry’ industries ........................................................................ 75 F.2.2.1 Situation assessment (public institutions and ‘dry’ industries)................................... 75 F.2.2.2 Future trends and goals (public institutions and ‘dry’ industries) ............................... 75 F.2.2.3 Strategic gap analysis (public institutions and ‘dry’ industries).................................. 75 F.2.2.4 Implementation strategies (public institutions and ‘dry’ industries)............................ 75 F.2.3 Wet industries ............................................................................................................ 75 F.2.3.1 Situation assessment (wet industries) ....................................................................... 75 F.2.3.1.1 Wet industries : urban and rural................................................................................. 75 F.2.3.2 Future trends and goals (wet industries) ................................................................... 75 F.2.3.2.1 Wet industries : urban and rural................................................................................. 75 F.2.3.3 Strategic gap analysis (wet industries) ...................................................................... 75 F.2.3.4 Implementations strategies (wet industries) .............................................................. 75 F.2.4 ‘Raw’ water consumers.............................................................................................. 75 F.2.4.1 Situation assessment (‘raw’ water consumers) ......................................................... 75 F.2.4.2 Future trends and goals (‘raw’ water consumers)...................................................... 76 F.2.4.3 Strategic gap analysis ‘Raw’ water consumers : urban and rural .............................. 76 v TABLE OF CONTENTS ITEM DESCRIPTION PAGE F.2.4.4 Implementation strategies (‘raw water consumers’) .................................................. 76 F.2.5 Industrial consumer units........................................................................................... 76 F.2.5.1 Situation assessment (industrial consumer units) ..................................................... 76 F.2.5.1.1 Industrial consumer units for sanitation ..................................................................... 76 F.2.5.2 Future trends and goals (industrial consumer units).................................................. 78 F.2.5.2.1 Industrial consumer units for sanitation ..................................................................... 78 F.2.5.3 Strategic gap analysis (industrial consumer units) .................................................... 78 F.2.5.4 Implementation strategies (industrial consumer units) .............................................. 78 F.2.6 Industries and their permitted effluent releases......................................................... 79 F.2.6.1 Situation assessment (industries and their permitted effluent releases) .................. 79 F.2.6.1.1 Industries and their permitted effluent releases......................................................... 79 F.2.6.2 Future trends and goals (industries and their permitted effluent releases)................ 82 F.2.6.2.1 Industries and their permitted effluent releases......................................................... 82 F.2.6.3 Strategic gap analysis (industries and their permitted effluent releases) .................. 82 F.2.6.4 Implementation strategies (industries and their permitted effluent releases) ............ 82 F.3 WATER RESOURCE PROFILE ................................................................................ 82 F.3.1 Water source ............................................................................................................. 82 F.3.1.1 Situation assessment................................................................................................. 82 F.3.1.1.1 Surface water sources ............................................................................................... 83 F.3.1.1.2 Groundwater sources – aquifer characteristics ......................................................... 84 F.3.1.1.3 Groundwater monitoring ............................................................................................ 84 F.3.1.1.4 External sources (where the WSA purchases water from others): ............................ 85 F.3.1.1.5 Water returned to resources ...................................................................................... 85 F.3.1.2 Future trends and goals (water source)..................................................................... 86 F.3.1.2.1 Surface water source................................................................................................. 88 F.3.1.2.2 Groundwater sources-aquifer characteristics ............................................................ 88 F.3.1.2.3 Groundwater monitoring ............................................................................................ 89 vi TABLE OF CONTENTS ITEM DESCRIPTION PAGE F.3.1.2.4 External sources (where the WSA purchases water from others) ............................. 89 F.3.1.2.5 Water returned to resources ...................................................................................... 90 F.3.1.3 Strategic gap analysis (water source)........................................................................ 90 F.3.1.3.1 Implementation strategies (water source).................................................................. 90 F.3.2 Water quality.............................................................................................................. 93 F.3.2.1 Situation assessment (water quality) ......................................................................... 93 F.3.2.1.1 Quality of water taken from source : urban................................................................ 93 F.3.2.1.2 Quality of water taken from source : rural .................................................................. 95 F.3.2.1.3 Reporting on quality of water from source : urban and rural...................................... 95 F.3.2.1.4 Quality of water returned to the resource : urban ...................................................... 95 F.3.2.1.5 Quality of water returned to the resource : rural ........................................................ 98 F.3.2.1.6 Pollution contingency measures ................................................................................ 98 F.3.2.2 Future trends and goals (water quality) ..................................................................... 99 F.3.2.2.1 Quality of water taken from source : urban................................................................ 99 F.3.2.2.2 Quality of water taken from source : rural .................................................................. 99 F.3.2.2.3 Report on quality of water taken from source : urban and rural................................. 99 F.3.2.2.4 Quality of water returned to the resource : urban ...................................................... 99 F.3.2.2.5 Quality of water returned to the resource : rural ........................................................ 99 F.3.2.2.6 Pollution contingency measures .............................................................................. 100 F.3.2.2.7 Strategic gap analysis (water quality) ...................................................................... 100 F.3.2.2.8 Implementation strategies (water quality) ................................................................ 100 F.3.3 Waterborne Sanitation ............................................................................................. 101 vii TABLE OF CONTENTS ITEM DESCRIPTION PAGE F.4 WATER CONSERVATION / DEMAND MANAGEMENT (WC/WDM)...................... 101 F.4.1 Water resource management interventions ............................................................. 101 F.4.1.1 Situation assessment (water resource management interventions) ........................ 109 F.4.1.1.1 Targets for reducing unaccounted for water and water inefficiencies: urban .......... 109 F.4.1.1.2 Reducing high pressures for residential consumers : urban.................................... 109 F.4.1.1.3 Reducing high pressures for residential consumers : rural...................................... 110 F.4.1.1.4 Consumer / end-use demand management : public information and education programmes............................................................................................................. 110 F.4.1.1.5 Leak and meter repair programme : urban .............................................................. 110 F.4.1.1.6 Leak and meter repair programme : rural ................................................................ 111 F.4.1.1.7 Working for water programme ................................................................................. 111 F.4.1.1.8 Treated Effluent ....................................................................................................... 111 F.4.1.2 Future trends and goals (water resource management interventions) .................... 112 F.4.1.2.1 Targets for reducing unaccounted for water and water inefficiencies: urban .......... 112 F.4.1.2.2 Leak reducing high pressures for residential consumers : urban ............................ 112 F.4.1.2.3 Reducing high pressures for residential consumers : rural...................................... 112 F.4.1.2.4 Consumer / end-use demand management : public information and education programmes............................................................................................................. 112 F.4.1.2.5 Leak and meter repair programmes : urban ............................................................ 113 F.4.1.2.6 Leak and meter repair programmes : rural .............................................................. 113 F.4.1.2.7 Working for water programme ................................................................................. 113 F.4.1.3 Strategic gap analysis (water resource management interventions) ....................... 113 F.4.1.4 Implementation strategies (water resource management interventions) ................. 114 F.5 WATER SERVICES INFRASTRUCTURE PROFILE .............................................. 121 F.5.1. Water services infrastructure ................................................................................... 121 F.5.1.1 Situation assessment (water services infrastructure) .............................................. 122 F.5.1.1.1 Existing infrastructure .............................................................................................. 122 viii TABLE OF CONTENTS ITEM DESCRIPTION PAGE F.5.1.1.2 Brief functional description of existing main infrastructure components (urban and rural) ...................................................................................................... 124 F.5.1.1.3 Existing groundwater infrastructure ......................................................................... 124 F.5.1.1.4 Existing surface water infrastructure........................................................................ 125 F.5.1.1.5 Existing water treatment works infrastructure.......................................................... 128 F.5.1.1.6 Existing pump stations infrastructure....................................................................... 129 F.5.1.1.7 Existing bulk pipeline infrastructure ......................................................................... 131 F.5.1.1.8 Existing reservoir infrastructure ............................................................................... 131 F.5.1.1.9 Existing reticulation infrastructure (by supply zone) ................................................ 132 F.5.1.1.12 Schemes to be transferred : water........................................................................... 146 F.5.1.1.13 Schemes to be transferred : sanitation .................................................................... 146 F.5.1.1.14 Schemes to be rehabilitated .................................................................................... 146 F.5.1.2 Future trends and goals (water services infrastructure) .......................................... 148 F.5.1.2.1 New infrastructure to be built ................................................................................... 149 F.5.1.2.2 Future internal and connector infrastructure............................................................ 149 F.5.1.2.3 Future bulk supply infrastructure ............................................................................. 152 F.5.1.2.4 Future bulk sanitation infrastructure ........................................................................ 154 F.5.1.3 Strategic gap analysis.............................................................................................. 161 F.5.1.4 Implementation strategies (water services infrastructure) ....................................... 161 F.6 WATER BALANCE .................................................................................................. 163 F.6.1 Water balance.......................................................................................................... 163 F.6.1.1 Situation assessment (water balance) .................................................................... 163 F.6.1.1.1 Amount of bulk water abstracted ............................................................................ 163 F.6.1.1.2 Amount of bulk water purchased from others .......................................................... 164 F.6.1.1.3 Water supply to consumers .................................................................................... 164 F.6.1.1.4 Total physical water losses...................................................................................... 164 F.6.1.1.5 Total effluent received at treatment works............................................................... 164 ix TABLE OF CONTENTS ITEM DESCRIPTION PAGE F.6.1.2 Future trends and goals (water balance) ................................................................. 165 F.6.1.2.1 Amount of bulk water to be abstracted .................................................................... 165 F.6.1.2.2 Amount of bulk water to be purchased from other................................................... 166 F.6.1.2.3 Water to be supplied to consumers : ...................................................................... 166 F.6.1.2.4 Total physical water losses...................................................................................... 166 F.6.1.2.5 Total influent received at treatment works ............................................................... 166 F.6.1.3 Strategic gap analysis (water balance).................................................................... 166 F.6.1.4 Implementation strategies (water balance).............................................................. 166 F.7 WATER SERVICES INSTITUTIONAL ARRANGEMENT PROFILE........................ 167 F.7.1 Water services institutional arrangements............................................................... 167 F.7.1.1 Situation assessment (water services institutional arrangements profile) ............... 167 F.7.1.1.1 WSA functions and outputs ..................................................................................... 169 F.7.1.1.2 WSA capacity development..................................................................................... 171 F.7.1.1.3 Bylaws affecting water services............................................................................... 172 F.7.1.1.4 Water services provides (retail water) ..................................................................... 172 F.7.1.1.5 Water services providers (sanitation) ..................................................................... 172 F.7.1.1.6 Water services providers (bulk water) .................................................................... 173 F.7.1.1.7 Water services providers (bulk sanitation) .............................................................. 173 F.7.1.1.8 Support services agents (water) ............................................................................. 173 F.7.1.1.9 Sanitation promotion agent : ................................................................................... 173 F.7.1.1.10 Support service contract : ....................................................................................... 173 F.7.1.1.12 WSP staffing levels : water ...................................................................................... 173 F.7.1.1.13 WSP staffing levels : sanitation .............................................................................. 173 F.7.1.1.14 WSP training programmes ...................................................................................... 174 F.7.1.2 Future trends and goals (water services institutional arrangements) ...................... 174 F.7.1.2.1 Water services providers (retail water) ................................................................... 175 F.7.1.2.2 Water services providers (sanitation water) ............................................................ 175 x TABLE OF CONTENTS ITEM DESCRIPTION PAGE F.7.1.2.3 Water services providers (bulk water) .................................................................... 175 F.7.1.2.4 Water services providers (bulk sanitation) .............................................................. 175 F.7.1.2.5 Support services agent (water) ............................................................................... 177 F.7.1.2.6 Sanitation promotion agent ..................................................................................... 178 F.7.1.3 Strategic gap analysis.............................................................................................. 178 F.7.1.4 Implementations strategies (water services institutional arrangements) ................. 178 F.8 CUSTOMER SERVICE PROFILE ........................................................................... 179 F.8.1 Customer service..................................................................................................... 179 F.8.1.1 Situation assessment (customer services) .............................................................. 179 F.8.1.1.1 Quality of service for water ..................................................................................... 181 F.8.1.1.2 Attending to complaints for water ........................................................................... 182 F.8.1.1.3 Attending to complaints for sanitation ..................................................................... 184 F.8.1.1.4 Education for basic water services .......................................................................... 185 F.8.1.1.5 Pollution awareness................................................................................................. 185 F.8.1.2 Future trends and goals (customer services) .......................................................... 186 F.8.1.2.1 Quality of service for water : urban and rural ........................................................... 186 F.8.1.2.2 Attending to complaints for water : urban and rural ................................................. 186 F.8.1.2.3 Attending to complaints for sanitation : urban and rural .......................................... 187 F.8.1.2.4 Education for basic water services .......................................................................... 187 F.8.1.2.5 Pollution awareness................................................................................................. 187 F.8.1.3 Strategic gap analysis (customer services) ............................................................. 187 F.8.1.4 Implementations strategies (customers services).................................................... 187 F.9 FINANCIAL PROFILE.............................................................................................. 189 F.9.1 Capital funds............................................................................................................ 191 F.9.1.1 Situation assessment (capital funds) ....................................................................... 192 F.9.1.1.1 Capital expenditure (budget) : water (R Million) ...................................................... 192 F.9.1.1.2 Sources of capital income : water (R Million)........................................................... 192 xi TABLE OF CONTENTS ITEM DESCRIPTION PAGE F.9.1.1.3 Sources of capital income : sanitation (R Million) .................................................... 192 F.9.1.2 Future trends and goals (capital funds) ................................................................... 193 F.9.1.2.1 Capital expenditure (budget) : water........................................................................ 193 F.9.1.2.2 Capital expenditure (budget) : sanitation (R Million)................................................ 193 F.9.1.2.3 Sources of capital income : water (R Million)........................................................... 194 F.9.1.2.4 Sources of capital income : sanitation (R Million) .................................................... 194 F.9.1.3 Strategic gap analysis (capital funds) ...................................................................... 194 F.9.1.4 Implementation strategies (water services institutional arrangements) ................... 194 F.9.2 Operating cost and income...................................................................................... 195 F.9.2.1 Situation assessment (operating costs and income) ............................................... 195 F.9.2.1.1 Operating costs : water............................................................................................ 196 F.9.2.1.2 Operating costs : sanitation ..................................................................................... 196 F.9.2.1.3 Operating income : subsidies .................................................................................. 196 F.9.2.1.4 Operating income : tariffs......................................................................................... 196 F.9.2.2 Future trends and goals (operating cost and income) ............................................. 196 F.9.2.2.1 Operating costs : water............................................................................................ 196 F.9.2.2.2 Operating costs : sanitation ..................................................................................... 197 F.9.2.2.3 Operating income : subsidies .................................................................................. 197 F.9.2.2.4 Operating income : tariff .......................................................................................... 198 F.9.2.3 Strategic gap analysis (operating cost and income) ................................................ 198 F.9.2.4 Implementation strategic (operating cost and income) ............................................ 198 F.9.3 Tariff and charges.................................................................................................... 199 F.9.3.1 Situation assessment (tariff and charges) ............................................................... 199 F.9.3.1.1 Fixed charges : residential (per month) for water .................................................... 199 F.9.3.1.2 Fixed charges : residential (per month) for sanitation.............................................. 199 F.9.3.1.3 Volume charges or other charge mechanisms : residential sanitation .................... 199 F.9.3.1.4 Block tariffs : residential (R/kl) for water ................................................................. 200 xii TABLE OF CONTENTS ITEM DESCRIPTION PAGE F.9.3.2 Future trends and goals (tariff and charges)............................................................ 200 F.9.3.2.1 Fixed charges : residential (per month) for water .................................................... 200 F.9.3.2.2 Fixed charges : residential (per month) for sanitation.............................................. 200 F.9.3.2.3 Volume charges or other charge mechanisms : residential sanitation .................... 200 F.9.3.2.4 Block tariffs : residential (R/kl) for water ................................................................. 201 F.9.3.3 Strategic analysis (tariff and charges) ..................................................................... 201 F.9.3.4 Implementation strategies (tariff and charges) ........................................................ 201 F.9.4 Free basic water ...................................................................................................... 204 F.9.4.1 Situation assessment (free basic water).................................................................. 204 F.9.4.1.1 Subsidy targeting approach for free basic water ..................................................... 204 F.9.4.2 Future trends and goals (free basic water) .............................................................. 204 F.9.4.2.1 Subsidy targeting approach for free basic water ..................................................... 204 F.9.4.3 Strategic gap analysis (free basic water)................................................................. 204 F.9.4.4 Implementation strategies........................................................................................ 204 F.9.5 Charges and block tariffs ......................................................................................... 205 F.9.5.1 Situation assessment (charges and block tariffs) .................................................... 205 F.9.5.1.1 Fixed charges and block tariffs ................................................................................ 205 F.9.5.1.2 Fixed charges and block tariffs : industrial for wastewater (per month)................... 205 F.9.5.1.3 Fixed charges and block tariffs : commercial for wastewater (per kl) ..................... 206 F.9.5.1.4 Fixed charges and block tariffs : commercial for wastewater (per month)............... 206 F.9.5.1.5 Fixed charges and block tariffs : other for water...................................................... 206 F.9.5.2 Future trends and goals (charges and block tariffs) ................................................ 206 F.9.5.2.1 Fixed charges and block tariffs : industrial for water................................................ 206 F.9.5.2.2 Fixed charges and block tariffs : industrial for wastewater ...................................... 206 F.9.5.2.3 Fixed charges and block tariffs : commercial for water............................................ 206 F.9.5.2.4 Fixed charges and block tariffs : commercial for wastewater .................................. 206 F.9.5.3 Strategic gap analysis (charges and block tariffs) ................................................... 207 xiii TABLE OF CONTENTS ITEM DESCRIPTION PAGE F.9.5.4 Implementation strategies (charges and block tariffs) ............................................. 207 F.9.6 Income and sales..................................................................................................... 209 F.9.6.1 Situation assessment (income and sales) ............................................................... 209 F.9.6.1.1 Total income (and non-payment) and expenditure : water (R) ................................ 209 F.9.6.1.2 Total income (and non-payment) and expenditure : sanitation (R).......................... 209 F.9.6.1.3 Sales arrangements................................................................................................. 209 F.9.6.2 Future trends and goals (income and sales) ........................................................... 210 F.9.6.2.1 Total income (and non-payment) and expenditure : water ..................................... 210 F.9.6.2.2 Total income (and non-payment) and expenditure : sanitation................................ 210 F.9.6.2.3 Sales arrangements................................................................................................. 211 F.9.6.3 Strategic gap analysis (income and sales) .............................................................. 211 F.9.6.4 Implementation strategies (income and sales) ........................................................ 211 F.9.7 Metering and Billing Urban ...................................................................................... 212 F.9.7.1 Situation and assessment (metering and billing) ..................................................... 212 F.9.7.1.1 Metering and billing : urban ..................................................................................... 212 F.9.7.1.2 Metering and billing : rural ....................................................................................... 213 F.9.7.2 Future trends and goals (metering and billing) ........................................................ 213 F.9.7.2.1 Metering and billing : urban ..................................................................................... 213 F.9.7.2.2 Metering and billing : rural ....................................................................................... 213 F.9.7.3 Strategic gap analysis (metering and billing) ........................................................... 213 F.9.7.4 Implementation and strategies (metering and billing) .............................................. 213 F.10 LIST OF PROJECTS ............................................................................................... 214 F.10.1 Projects.................................................................................................................... 214 F.10.2 Annual water and sanitation projects list ................................................................. 222 F.10.3 WSA sustainability project list.................................................................................. 222 F.10.4 Future trends and goals (projects)........................................................................... 222 xiv TABLE OF CONTENTS ITEM DESCRIPTION PAGE F.11 KEY PERFORMANCE INDICATORS...................................................................... 223 F.11.1 Current Situation...................................................................................................... 223 F.11.2 Future Trends and Targets ...................................................................................... 229 xv TABLE OF CONTENTS FIGURES 1. Figure D.1 Locality Plan 2. Figure D.3.1 Topography 3. Figure D.3.4a: Cape Town’s urban footprint: 1977 versus 2006 4. Figure D.3.4b Existing Land Use and Potential Future Development Areas 5. Figure 3, based on the above key socio-economic variables, illustrates the spatial variations in levels of living 6. Figure D.4.2: Households earning below Household Subsistence Level 7. Figure F.1.1.1.5 Age – Sex Distribution of Population 8. Figure F.1.4.1.2: Comparison of level of unemployment and GGP growth in Cape Town 9. The general percentage distribution of households with inadequate sanitation services correlate to a large extent with the location of informal settlements as determined through aerial and on-site surveys and depicted in Figure F.2.1.1.2a and 10. Figure F.2.1.1.2b. 11. Figure F.3.1.2a : Demand growth Projections versus Supply Available 12. The distribution of water demand is given in Figure F.3.1.2b below 13. Figure F.4a: Impact of past restrictions and WC/WDM 14. Figure F.4b: Impact of proposed WC/WDM 15. Figure F.5.1(a) : Main Components of Bulk Water Supply Infrastructure 16. Figure F.5.1 (b) Main components of Wastewater Treatment Infrastructure showing Catchments 17. Figure F.5.1(b). 18. Figure F.5.1.2.3 - Future Bulk Water Infrastructure Requirements xvi ABBREVIATIONS AND DEFINITIONS ABBREVIATIONS AND DEFINITIONS AADD BH CMA CU DWAF EIA GGP IDP incl. IWRP kl Ml MIG n.a. N/A NIS PS RES SDF SPA SSA SW UAW VIP WC/WDM WfW WSA WSDP WSP WTW WWTW %/a Annual Average Daily Demand Borehole Catchment Management Authority Consumer Unit Department of Water Affairs and Forestry Environmental Impact Assessment Gross Geographic Product Integrated Development Plan included Integrated Water Resource Planning kilolitre Megalitre Municipal Infrastructure Grant not available Not Applicable National Information Systems Pump Station Reservoir Spatial Development Framework Sanitation Promotion Agent Support Services Agent Surface Water Unaccounted Water Ventilated Improved Pit Latrine Water Conservation / Water Demand Management Working for Water Water Services Authority Water Services Development Plan Water Services Provider Water Treatment Works Wastewater Treatment Works Percentage per annum xvii KEY TERMS TERM Basic Water Supply Facility Basic Water Supply Service Basic Sanitation Facility Basic Sanitation Service IDP MIG WSA WSDP WSP INTERPRETATION The infrastructure necessary to supply 25 litres of potable water per person per day supplied within 200 metres of a household and with a minimum flow of 10 litres per minute (in the case of communal water points) or 6 000 litres of potable water supplied per formal connection per month (in the case of yard or house connections). The provision of a basic water supply facility, the sustainable operation of the facility (available for at least 350 days per year and not interrupted for more than 48 consecutive hours per incident) and the communication of good water-use, hygiene and related practices. The infrastructure necessary to provide a sanitation facility which is safe, reliable, private, protected from the weather and ventilated, keeps smells to the minimum, is easy to keep clean, minimises the risk of the spread of sanitation-related diseases by facilitating the appropriate control of disease carrying flies and pests, and enables safe and appropriate treatment and/or removal of human waste and wastewater in an environmentally sound manner. The provision of a basic sanitation facility which is easily accessible to a household, the sustainable operation of the facility, including the safe removal of human waste and wastewater from the premises where this is appropriate and necessary, and the communication of good sanitation, hygiene and related practices. A municipal plan as defined in the Municipal Systems Act. A conditional grant from national government to support investment in basic municipal infrastructure. A water services authority is any municipality that has the executive authority to provide water services within its area of jurisdiction in terms of the Municipal Structures Act 118 of 1998 or the ministerial authorisations made in terms of this Act. There can only be one water services authority in any specific area. Water services authority area boundaries cannot overlap. Water services authorities are metropolitan municipalities, district municipalities and authorised local municipalities. A plan for water and sanitation services in terms of the Water Services Act. A Water services provider is • • xviii Any person who has a contract with a water services authority or another water services provider to sell water to, and/or accept wastewater for the purpose of treatment from, that authority or provider (bulk water services provider); and / or Any person who has a contract with a water services authority to assume operational responsibility for providing water services to one or more consumers (end users) within a specific geographic area (retail water services provider); or KEY TERMS • A water services authority which provides either or both of the above services itself xix PREFACE PREFACE This report entails the 2007/08 to 2011/12 Water Services Development Plan for City of Cape Town. The City of Cape Town Water Services Development Plan was jointly undertaken and executed by the Water and Sanitation Department and Community Engineering Services (CES) Engineers. The 2007/08 WSDP for the City of Cape Town (CCT) is presented for the first time in the format as required by the Department of Water Affairs and Forestry (version 10). While the general format is followed not all the formats of the tables are followed. In order to make the document more relevant to managers CCT has rather followed the approach of presenting tables that are used by managers in day to day operations e.g. tables generated from the computer system SAP. This will help to ensure that the WSDP becomes a useful management tool. xx City of Cape Town WSDP 2007/08 to 2011/12 A. INTRODUCTION : STRATEGIC PERSPECTIVE AND METHODOLOGY A.1 GENERAL The 2007/08 WSDP for the City of Cape Town (CCT) is presented below in the latest format (version 10) as required by the Department of Water Affairs and Forestry. CCT developed their own format in their first WSDP in 2001 and this is the first version that follows the DWAF format. While the Chapter and section headings have been followed, not all the tables in version 10 have been incorporated. In a number of places tables have been adapted to conform with the format city officials already collect information. This should assist in later updates. The format has been adapted in places to improve the flow of the document. By making these adaptions it is hoped that there will be greater buy-in and the document become a useful planning tool. The report was compiled using information extracted from a variety of sources, ♦ the 2006/07 WSDP ♦ the 2005/06 annual report ♦ the 2006/07 IDP ♦ the 2007/08 IDP (Draft 15.03.07vx2.2.doc) ♦ the State of Cape Town 2006 ♦ Departmental SDBIP’s (Service Delivery Business Implementation Plans) and Performance Scorecards ♦ Information about the latest available Master Plans ♦ Historical and future capital and operating budgets ♦ various reports, ♦ Census 2006 Due to time and other constraints it has not always been possible to collect all the necessary information. Where there are gaps this issue has been highlighted. Historical information for previous financial years has been difficult to obtain in certain instances. Where historical information is provided it is not necessarily 100% accurate and should be used as a guide that identifies trends. This is particularly important in the case of financial information, which has not been extracted from the financial statements. It is a concern that there is a lack of capacity in certain areas to collect the necessary information. Officials are in many cases stretched and have to fit the WSDP into their busy schedules. Officials currently spend an enormous amount of time collecting information for senior management and politicians. Much of this information is similar to what is required for the WSDP but in a different format and for different purposes. The more the general information gathering process can be streamlined with the WSDP needs taken into account the easier it will be to produce future updates. 1 City of Cape Town WSDP 2007/08 to 2011/12 A.2 ROADMAP OF PLANNING FRAMEWORK The roadmap of the planning framework is outlined in the table in section A.4. A.3 STRATEGIC ANALYSIS AND METHODOLOGY The strategic analysis and planning process is outlined in flow chart below. This is an ongoing process and happens at both a “micro” and “macro” level of strategic planning. ♦ Situation Assessment ♦ Data is captured in terms of the various chapter headings of the Water Services Development Plan. These chapter headings identify the key components of the water services business. ♦ The data is analysed and the current state of the key components was identified. ♦ Set Goals and Objectives ♦ The national agenda as contained in the Water Services Act (Act 109 of 1997) and the Strategic Framework for Water Services (September 2003), and the City’s Integrated development Plan (IDP) informed the desired future state or vision for Cape Town Water Services. ♦ Goals and objectives are set ♦ From the current state and desired future state a strategic gap analysis is done and the challenges determined. ♦ The options to achieve these goals and objectives are identified ♦ The options are investigated and the constraints of each option identified ♦ The most suitable option is chosen and action steps to implement the option identified. ♦ The implementation of the strategy and action steps then follows. ♦ Monitoring KPIs and evaluating the effectiveness of the strategy is ongoing and included in the annual report. (Is the gap closing?) ♦ Gap closing? – continue with strategy. Gap not closing or is not closing sufficiently fast? – revise strategy ♦ Go through the cycle again. 2 City of Cape Town WSDP 2007/08 to 2011/12 National policies and legislation 1. Situation Assessment 2. Set Goals and Objectives and identify trends Current State Status Quo Current Situation Gap Desired Vision / Future State National Vision 3. What are the options to close the gap? (Strategic gap analysis) 4. Investigate the options, identify constraints 8. Monitor KPIs and evaluate (Annual Report) 5. Decide on the Strategy 7. Implement 6. Decide on action steps City of Cape Town WSDP 2007/08 to 2011/12 A.4 IDP METHODOLOGY The Process of developing the WSDP is fully integrated into the IDP process and outlined in the table below. The WSDP is a sector plan of the IDP. For the direct Water and Sanitation Services Department and the Utilities Services Portfolio Committee’s involvement and input refer to the shaded sections. PROCESS AND DELIVERABLES NEEDED TOWARDS OBTAINING APPROVAL FOR THE CITY’S 5 YEAR PLAN Deliverable Meeting Jan Process proposals towards the completion of the 5 year plan for the City EMT 16 S4+ 24 EMT 30 o Layout framework on the IDP document o Progress towards the completion of the IDP document o Deliverables needed towards 31 May 07 Workshop towards the preparation of proposals to EMT on: o Corporate Strategic Framework o Strategic choices o Operations Integration Model Meeting to discuss and agree on: Feb Mar Apr May In-depth discussion on the o Corporate Strategic Framework Operations integration model o Strategic choices and strategic choices o Operations Integration Model o Draft Corporate Scorecard for the City 4 Jun City of Cape Town WSDP 2007/08 to 2011/12 Deliverable Meeting Jan Requests for information (Statutory compliance, DPLG and Provincial Government requirements) to be submitted to the IDP office IDP Office 30 Feb ED’s Alignment Task Group to review Part A and Part B and submitted to the IDP office IDP Office 26 ATG Meeting with ODA on the completion of the 1st draft of the IDP document for discussion and consideration by EMT IDP Office 29 ODA EMT to review the Strategic choices, revised PART A (Objectives) and PART B (Programmes) 30 Mayco/Portfolio Committee Workshop where Mayco members will present their strategic positions/plan for their portfolios for discussion and consideration Updating of the narrative section of the Part A section of the IDP document 1 IDP Office 2 C Haskins Distribution of draft IDP document for discussion by EMT (Closing date) EMT 2 Secretariat Writing of the narrative section of the Part B section (Programmes) of the IDP document IDP Office 5 ATG Completion of the 1st draft of the IDP document for discussion and consideration by EMT IDP Office ODA 5 5 Mar Apr May Jun City of Cape Town WSDP 2007/08 to 2011/12 Meeting Deliverable Completion of the 1st draft of the Corporate Scorecard (KPI’s and targets) for consideration by EMT Jan Feb 5 Meeting to discuss and agree on the draft IDP and Corporate Scorecard for discussion and work-shopping at the 14 Feb 07 Mayco Workshop EMT 7 Issue request to Executive Directors to complete:- ED’s 6 o Directorate Business Plans based on IDP objectives, KPI’s and programmes o Departmental Business Plans based on (And linked to) IDP and Directorate objectives, KPI’s and programmes o Directorate SDBIP’s and Performance Scorecards based on (And linked to) IDP objectives, KPI’s and programmes o Departmental SDBIP’s and Performance Scorecards based on (And linked to) IDP and Directorate objectives, KPI’s and programmes Distribution of draft IDP document for discussion by MAYCO (Closing date) Directors MAYCO 7 Secretariat Meeting Cllr Kinnahan, Cllr Walker on IDP public engagement requirements for the year. IDP, Planning 8 Cllrs Workshop to discuss and agree on the draft IDP document MAYCO 15 Mayco workshop to conclude IDP document and corporate scorecard MAYCO 1921 6 Mar Apr May Jun A special session of EMT may be required City of Cape Town WSDP 2007/08 to 2011/12 Deliverable Meeting MTech meeting with Provincial Sector departments on the IDP document, Budget compilation and state of the city analysis document IDP Jan Feb Mar Apr 23 KMI Finance Governance Consider,discuss changes to the IDP document and recommend revised draft IDP to Mayco, Sub-Councils and Portfolio Committees EMT To discuss and comment on the Draft IDP document Portfolio 27 1-6 Committees To discuss and comment on the Draft IDP document FOCOS 7 To discuss and comment on the Draft IDP document before Portfolio Committe and SubCouncil inputs MAYCO 7 To discuss and comment on the Draft IDP document SubCouncils 13,15, 19 To discuss and comment on the Draft IDP document after Portfolio Committe and SubCouncil inputs MAYCO 20 To consider and approve the IDP and Budget for public comment Council 28 Warning the public of engagement on the draft IDP and Budget Adverts 29 to SC Mngrs & chairs 7 10 May Jun City of Cape Town WSDP 2007/08 to 2011/12 Meeting Deliverable Jan Feb Internal consultation on the IDP comment • Email campaign • Briefing to Line based Finance Managers • Briefing to Line beasd Performance Managers • Intranet publication • Posters in all offices for awareness 30 Public Engagement for public comment on the draft IDP and budget: o Ward/Sub-Council meetings and workshops o Website Blog o SMS facility o Written comments and submissions o Sector and sectoral intertests IDP ED’s o Directorate Business Plans (Comprehensive and 2 page summary) based on IDP objectives, KPI’s and programmes o Departmental Business Plans (Comprehensive and 2 page summary) based on IDP and Directorate objectives, KPI’s and programmes Directorate SDBIP’s and Performance Scorecards based on IDP objectives, KPI’s and programmes 8 Directors Apr 28 30 May 22 10 22 Office Executive Directors to submit:- o Mar - Jun City of Cape Town WSDP 2007/08 to 2011/12 Meeting Deliverable o Jan Feb Mar Apr May 9 Departmental SDBIP’s and Performance Scorecards based on IDP and Directorate objectives, KPI’s and programmes Business Plans to be submitted to the IDP office. Summaries will be included in addendum to the Comprehensive IDP document. Business Plans also to be submitted to Portfolio Committees and Executive Mayco Members for consideration. 9 SDBIP’s to be submitted to the IDP office for the finalization of the report to the Mayor. Also to be submitted to Portfolio Committees and Executive Mayco Members for consideration. Performance Scorecards (Directorate) submitted to the OPMS and HR offices for the compilation of performance agreements. Submission of business plans and SDBIP’s to portfolio committees: - Directorate - Departmental 2-11 2-9 Meeting to consider, comment and make recommendations to MAYCO on the final draft of the IDP document EMT 30 Meeting to consider, comment and make recommendations to MAYCO on the final draft of the IDP document FOCOS 2 Meeting to consider, comment and make recommendations to Executive Mayco Members on the directorate and departmental Business Plans and SDBIP’s Portfolio 3-8 Committees Meeting to consider, comment and make recommendations to MAYCO on the final draft of the IDP document Portfolio Committees 9 3-8 Jun City of Cape Town WSDP 2007/08 to 2011/12 Deliverable Meeting Meeting to consider, comment and make recommendations to Council on the final draft of the IDP document MAYCO 15 Meeting to consider and approve the final draft of the IDP document and Budgets Council 30 Jan Feb Mar Apr May Jun Advertisement to make the public aware that a summary ot the IDP is available 10 Submit the approved IDP document to the MEC of Local Government and Housing in terms of statutory requirements 10 Submit the High-level SDBIP to the Mayor for approval 14 Mayor to approve the High level SDBIP 28 Submit high level SDBIP to Council for notification 29/8 A.5 PROGRAM INTERACTION AND DATA EXCHANGE The program interaction and data exchange is covered in the table under A.4 10 City of Cape Town WSDP 2007/08 to 2011/12 B. ADMINISTRATION B.1 NAME OF WSA The Water Services Authority is the City of Cape Town. B.2 1. Name City of Cape Town 2. Address Civic Centre, Hertzhog Blvd, Cape Town STATUS OF THE WDSDP This WSDP is the 3rd comprehensive WSDP of the CCT since 2002, following on a Review Document in 2004 (GOTO) and an annual report at the end of 2005/06 (GOTO). B.3 WSDP DRAFTING TEAM B.3.1 Water services authority The WSDP was compiled by a team of City of Cape Town Staff led by Mr Zolile Basholo (Manager: WDM & Strategy) and Mr Jaco de Bruyn (Manager: Water Services Development Planning): WSA BUSINESS ELEMENT LIAISON ORGANOGRAM DATE: 2006/07 PROVINCE:Western Cape WSA:City of Cape Town PSP:City of Cape Town WSA LIAISON OFFICIALS WSDP Co-ordination WSA Liaison Person Jaco de Bruyn x Directorate Directorate: Water and x Sanitation Designation Head WSDP / Integrated Master Planning x Contact numbers (021) 590 1424 x Email jaco.debruyn@cape town.gov.za x IDP Coordination WSA Liaison Person Martin Van Der Merve x Directorate Directorate: Executive x 11 City of Cape Town WSDP 2007/08 to 2011/12 Management Unit Designation Director: IDP x Contact numbers (021) 400-1211 / 1335 x Email x martin van der merve@capetown.gov. za Business Element: Socio-Economic Profile WSA Liaison Person Craig Haskins (Demographics) Carol Wright x Directorate Strategy and Development Strategy and Development x Designation Head: Strategic Information Manager: Economic Information x Contact numbers (021) 400 2066 (021) 483 9023 x Email craig.haskins@capeto wn.gov.za carol.wright@capetown x .gov.za Business Element: Service Level Profile WSA Liaison Person Jaco de Bruyn Michael Page (Informal x Settlements) Directorate Directorate: Water and Directorate: Water and x Sanitation Sanitation Designation Head WSDP / Integrated Master Planning Acting Informal Settlements x Contact numbers (021) 590 1424 9021) 970 3019 x Email jaco.debruyn@cape town.gov.za michael.page@capeto x wn.gov.za Business Element: Water Resource Profile WSA Liaison Person Paul Rhode (Water Resources) Peter King (WWTWs) Mpharu Hloyi (LAB Tests) Julian Daniels (WC/WDM) Directorate Directorate: Water and Directorate: Water and Directorate: Water and Directorate: Water and x Sanitation Sanitation Sanitation Sanitation Designation Head: Planning - Bulk Water Head: Operations Support Manager: Scientific Services Head: Water Demand Management x Contact numbers (021) 487 2487 (021) 487 2603 (021) 684 1000 (021) 590 1601 x Email paul.rhode@capetown. peter.king@capetown.g mpharu.hloyi@capetow julian.daniels@capetow x gov.za ov.za n.gov.za n.gov.za Business Element: Water Conservation / Water Demand Management Profile (WC/WDM) WSA Liaison Person Juliane Daniels x Directorate Directorate: Water and x 12 x City of Cape Town WSDP 2007/08 to 2011/12 Sanitation Designation Head: Water Demand Management x Contact numbers 590 1601 x Email julian.daniels@capetow x n.gov.za Business Element: Water Services Infrastructure Profile WSA Liaison Person Jaco de Bruyn Paul Rhode (Bulk Water Planning) Alan Maxwell (WWTWs Anic Smit (Reticulation Sifiso Mdakane (Asset Planning) Planning) Management) Directorate Directorate: Water and Directorate: Water and Directorate: Water and Directorate: Water and Directorate: Water and Sanitation Sanitation Sanitation Sanitation Sanitation Designation Head WSDP / Integrated Master Planning Head: Planning - Bulk Water Head: Develop & Infras. Planning Acting Head Planning, Design and Projects Manager: Engineering & Asset Management Contact numbers (021) 590 1424 (021) 487 2487 (021) 487 2739 (021) 918 7367 (021) 487 2455 Email jaco.debruyn@cape town.gov.za paul.rhode@capetown. alan.maxwell@capetow anic.smith@capetown. sifiso.madakane@cape gov.za n.gov.za gov.za town.gov.za jaco.debruyn@cape town.gov.za WSA Liaison Person Jaco de Bruyn Paul Rhode (Water Resources) Julian Daniels Mogamat Nazeem Marlie (Consumer meters) x Directorate Directorate: Water and Directorate: Water and Directorate: Water and Directorate: Water and x Sanitation Sanitation Sanitation Sanitation Designation Head WSDP / Integrated Master Planning Head: Planning - Bulk Water Head: Water Demand Management Head:Customer and Meter Management x Contact numbers (021) 590 1424 (021) 487 2487 (021) 590 1601 (021) 400 3348 x Email jaco.debruyn@cape town.gov.za paul.rhode@capetown. julian.daniels@capetow mogamat.marlie@cape x gov.za n.gov.za town.gov.za Business Element: Water Services Institutional Arrangements Profile WSA Liaison Person Danie Klopper x Directorate Directorate: Water and x Sanitation Designation Directorate: Policy, Strategy & Regulation x Contact numbers (021) 590 1488 x Email danie.klopper@capeto x wn.gov.za Business Element: Customer Services Profile WSA Liaison Person Danie Klopper Carina Crouse (Technical Operating Cathrine Wilson (WDM Mogamat Nazeem Awareness) Marlie 13 Juliane Daniels City of Cape Town WSDP 2007/08 to 2011/12 Centre) Directorate Directorate: Water and Directorate: Water and Directorate: Water and Directorate: Water and Directorate: Water and Sanitation Sanitation Sanitation Sanitation Sanitation Designation Directorate: Policy, Strategy & Regulation Toc Centre Communications Officer Head: Customer and Meter Management Head: Water Demand Management Contact numbers (021) 590 1488 (021) 957 4759 (021) 761 0989 (021) 400 3348 (021) 590 1601 Email danie.klopper@capeto carina.crouse@capeto cathrine.wilson@capet mogamat.marlie@cape julian.daniels@capetow wn.gov.za wn.gov.za own.gov.za town.gov.za n.gov.za Business element: Financial Profile WSA Liaison Person Jaco de Bruyn Michelle Brown (Finance Manager for water) x Directorate Directorate: Water and Directorate: Water and x Sanitation Sanitation Designation Head WSDP / Integrated Master Planning Manager: Finance x Contact numbers (021) 590 1424 (021) 487 2668 x Email jaco.debruyn@cape town.gov.za michelle.brown@capet x own.gov.za Business Element: List of Projects WSA Liaison Person Jaco de Bruyn Michelle Brown Wouter Loots (PMU) Directorate Directorate: Water and Directorate: Water and Directorate:Utility Sanitation Sanitation Services x Designation Head WSDP / Integrated Master Planning Manager: Finance Director: Project Management Unit x Contact numbers (021) 590 1424 (021) 487 2668 (021) 850 4180 x Email jaco.debruyn@cape town.gov.za michelle.brown@capet wouter.loots@capetow x own.gov.za n.gov.za 14 x City of Cape Town WSDP 2007/08 to 2011/12 B.3.2 B.4 Consultants Comp Chapter Name Designation Role Tel No email All All Dr L Geustyn Director Project Sponsor 021 880 0388 Leon@gls.co.za All All J Frame Engineer Project Leader 082 479 6398 Johnframe@telkomsa.n et All All A Van Niekerk Engineer Engineer 082 455 2066 Avanniekerk@adept.co. za PROCESS FOLLOWED The process used to compile the WSDP was based on Section 14 to 18 of the Water Services Act (Act 108 of 1997). The methodology adopted was to realign the 2006/07 WSDP to version 10 of “DWAF’s Guide Framework and Checklist for the Development of Water Service Development Plans” dated 2006 and then to update its content. The update takes into account the gaps in the previous WSDP, the IDP process as outlined under section A.4, the latest strategic thinking, the current status of issues affecting Water Services and updating old base information. From this document an Executive Summary (GOTO) was compiled. This Executive Summary was used as the Water Services sector plan in the IDP. This WSDP, as submitted to the DWAF and incorporated into the Cape Town IDP, will be available in three formats: - A CD with the full report with links to related studies, detail reports, policies and databases; - A website version without the links; (GOTO) - A printed version without the links. Information presented in this report has been included with the emphasis on the identification of issues effecting water and sanitation services provision. Integration with IDP The timeframes outlining the internal interaction with City officials and politicians and with the public is contained in the table under A.3. B.5 COMMENTS Components Interest Group Considerations Comments N/A N/A N/A N/A Comments will be received as part of the IDP process and will then be incorporated into the WSDP. The closing date for public comments is 10 May 2007. 15 City of Cape Town WSDP 2007/08 to 2011/12 B.6 ADOPTION RECORD Components B.7 Action All Drafting of WSDP All Updating to final WSDP (2007/08) Approval reference Date WSDP COORDINATOR Name J de Bruyn Designation WSDP Manager Role Team Vice Captain Telephone No / E-mail 021 590 1424 jaco.debruyn@capetown.gov.za B.8 PROJECT MANAGEMENT UNIT The City’s MIG Project Management Unit co-ordinates the allocation and distribution of funds. Water and Sanitation Services’ projects are managed by the department. B.9 DWAF Asset Transfer There are no assets that need to be transferred from DWAF. B.10 General While the City does not have a separately approved Service Level Policy for Water and Sanitation the service level categories outlined under Service Level Profile (F2) have been incorporated into the WSDP since 2002. Free basic levels and indigent subsidies are clearly spelt out under F2. 16 City of Cape Town WSDP 2007/08 to 2011/12 C. EXECUTIVE SUMMARY WATER SERVICES DEVELOPMENT PLAN 2007/08 Introduction While significant progress has been made since the 2006/07 WSDP Water and Sanitation Services in Cape Town continues to face critical challenges. These include eradicating the backlog of basic sanitation services, achieving the essential targets for reducing water demand, meeting the wastewater effluent standards and thereby reducing the impact on the water quality of urban rivers, asset management and ensuring that infrastructure is extended timeously to meet the development growth demands. Financial sustainability of the service is a particular challenge: ensuring full cost recovery and debt management at a fair tariff, and financing of capital investment. In order to optimally achieve this and thus meet key policy and legislative requirements, new and effective institutional arrangements and other strategies continue to be put in place. The national Strategic Framework for Water Services, Sept 2003, is a critical policy document setting out the future approach to the provision of water services. Of the national targets set, the most critical for Cape Town are: • All people are to have access to functioning basic water supply by 2008 (achieved in CCT in 2005/06) • All people are to have access to functioning basic sanitation by 2010 (CCT are aiming for 2012 due to the extent of the requirement and its unique constraints) • Investment in water services infrastructure should total > 0,75% of GDP • Institutional reform of regional water services providers to be completed by 2013, with Water Services managed and accounted for separately • Annual reporting on key performance indicators to be started. The guiding document to date has been the WSDP of June 2006. The 2007/08 update, of which this is the Executive Summary, is a product of the current 2007/08 IDP process and will be a Sector Plan in that. Vision To become a leader in the provision of equitable, sustainable, people-centred, affordable and credible water services to all. 17 City of Cape Town WSDP 2007/08 to 2011/12 Critical challenges Cape Town Water Services faces a number of critical challenges: a) b) c) d) e) f) g) h) i) j) k) l) Eradication of basic sanitation services backlog in a fast-track manner Meeting basis services expansion to meet the influx Intensifying the Water Demand Management Strategy and achieving the targeted or better reduction Meeting the Wastewater effluent standards and reducing the impact on the water quality of rivers and water bodies Greywater runoff quality in informal settlements Timeous provision of infrastructure to meet development growth needs Maintenance of infrastructure to ensure continued operation High financial requirements Financial sustainability of the service and cost recovery and debt management Affordability of the Service Increased performance and efficiency Establishing a new, more effective institutional arrangement The strategies to face these challenges are dealt with under the following sections. C.1 ESSENTIAL QUESTIONS C.1.1 What is the backlog of water services? With the exception of the backlog in informal areas and the relatively small but un-serviced rural farm population, service levels generally meet the National minimum standards as required by the Water Services Act 108 (of 1997). The backlog in basic water was effectively eradicated in 2005/06 when 35 000 informal households received basic water. While 17 050 informal households received access to basic sanitation, the backlog remains at approximately 30 000. This remains a huge challenge given the high unit cost, lack of available land for Human Settlement to accelerate its formal housing provision and ground level / slope /access space constraints. The challenge then is to provide basic water and sanitation services to new citizens moving into informal areas beyond the emergency level of service and to eradicate the backlog of basic sanitation, targeted over the next 4 to 5 years. Many of these households in informal settlements share the available on-site facilities or rely on the availability of services from nearby established areas. The basic level of service is defined as suitable clean toilet types shared at less than 5 households/toilet and water taps closer than 200m and shared by less than 25 households/tap. 18 City of Cape Town WSDP 2007/08 to 2011/12 C.1.2 What is the status of supply to higher levels of service? Service levels to all formal developed areas are generally at the highest level of service: a flush toilet and water connection in-house or on-site. The last 3 black buckets in formal areas were replaced during 2007, meeting the President’s requirement. C.1.3 Cost of eradicating backlogs In order to eradicate the backlog and to allow for the annual influx the Informal Settlements programme is set out below: INFORMAL SETTLEMENTS PROGRAMME 07 /08 08 /09 09 /10 10 /11 11 /12 12 /13 13 /14 14 /15 15 /16 16 /17 TOT Sanitation backlog 7.2 7.2 7.2 7.2 7.2 0.0 0.0 0.0 0.0 0.0 36.0 eradication (5 yrs) Sanitation replace buckets 13.6 13.6 13.6 13.6 13.6 0.0 0.0 0.0 0.0 0.0 68.0 etc except chemical (5 yrs) Water hh influx sustain 0.5 0.5 0.5 0.5 0.5 0.5 0.5 0.5 0.5 0.5 5.0 Sanitation hh influx sustain 9.6 9.6 9.6 9.6 9.6 9.6 9.6 9.6 9.6 9.6 96.0 TOTAL 30.9 30.9 30.9 30.9 30.9 10.1 10.1 10.1 10.1 10.1 205.0 The total housing backlog is 265 000 (115 000 informal settlements and 150 000 backyard shacks) according to figures from 2005. A possible programme to eradicate the backlog of the full level of service for water and sanitation over a 20 year period would require the following annual funding: PROVIDING FORMAL SERVICES FOR THE HOUSING DEVELOPMENT PROGRAMME Housing backlog eradication (20 years) Sustaining the influx TOTAL R130M R80M R210M This programme is funded through the City’s Housing programme. Depending on the speed of implementing this programme, the informal settlement programme would be changed to align the two. The eradication of backlogs is but one of the essential infrastructural requirements of the service. The 3-year capital budget requirements for 2007/8 and 2008/09 2009/10 financial years lies at R746M, R998M and R1,049M. 19 City of Cape Town WSDP 2007/08 to 2011/12 C.1.4 What is the strategy to eradicate backlogs? The strategy has been to provide a very basic (emergency) level of service as quickly as possible to about 95% of the approximately 195 informal settlements. The households that do not have access to basic sanitation have access to an emergency level. The emergency service is below the basic level of service in terms of household ratios/service point and includes certain unacceptable toilet types such as black buckets, of which 2 857 still need to be replaced. The City prescribes to “the water ladder” concept (as proposed in DWAF’s “Strategic Framework for Water Services, September 2003”). So while the City’s priority is to first provide an emergency level of service to all households in all settlements, it is also extending the coverage and density of services to the basic level. Upgrading on an annual basis for informal areas on developable land is proceeding as funds are obtained. A basic service level is being aimed for (the standard being defined by the ratios mentioned above, ideally opting for pour-flush, anearobic or flush toilets as appropriate). “Greenfields” housing projects are undertaken to receive residents moved from undevelopable land. Cape Town’s current plans based on current staffing are to eliminate the sanitation backlog by 2012 (behind the National target), but additional manpower resources are being sourced to accelerate implementation. C.1.5 What is the status of all water infrastructure? Existing infrastructure is often stressed significantly during peak periods. The need for new infrastructure due to growth is also pressing. The limited financial situation in the City versus the high demand for new housing has created a scenario where the City is not in a position to maintain existing infrastructure and to provide the required bulk infrastructure for connection of new developments. There is not enough money to address both these issues. A process under the leadership of the Corporate Development Directorate was started to address the situation in a multi-disciplinary way. A partnership approach with developers was started to ensure that development could continue. Development contributions are determined and agreed for each node or Corridor to fund some of the required infrastructure. There are still a number of challenges such as obtaining bridging finance, and implementation and capacity constraints in the City. The areas where water and sewer infrastructure are severely stressed and are in need of significant upgrades include: • • • • West Coast / Parklands development corridor De Grendel / N7 development node Northern development corridor Bottelary development corridor 20 City of Cape Town WSDP 2007/08 to 2011/12 • Fast-track housing projects (e.g. N2 Gateway) • Maccassar / AECI development node The existing infrastructure, particularly the sewer system, is increasingly in a poor condition due to under-provision for essential maintenance and replacement of aging infrastructure over several years. Major pipe collapses have occurred over the past year where such pipes are in urgent need of extensive repair or even replacement. The bulk water system in the northern areas is under stress during peak periods. The programme for implementing the augmentation scheme in this area has been budgeted for. The EIA process for the works has also been delayed 6 months and will only be finalised by 30 June 2007. C.1.6 Effective management The new organisational structure, under revision since 2001, is reaching finalisation currently, with new staff rapidly being appointed in the top levels and current staff to be placed by 30 June 2007. However, there are still critical staffing shortages to address at operational level due to the manpower drain that has occurred over the last few years. Internal optimisation of structure and process, inter-departmental coordination, integrated planning, as well as Employment Equity are being given high priority in conjunction with the placement process. It is uncertain at this stage when the new institutional arrangements will be fully functional. An additional staff budget from 2007/08 onwards to alleviate the critical staff shortages has been provisionally approved and budgeted for. In particular, funds to appoint several Financial staff including accountants and staff focused on increasing income has been approved. C.2 WATER SERVICES BUSINESS ELEMENT SUMMARY C.2.1 Socio-economic profile The 2001 Census recorded the size of the metropolitan population at 2,9M people living in 759 765 households. The City’s 20007/08 Integrated Development Plan put the 2005 number of households at 847 000, with a population estimate of 3,2M. This, together with a future estimated HIVincidence rate of 5 % (i.e. one in every 20 people are estimated to be HIVinfected), could constrain future population growth even further, together with an expected reduction of rural immigration. Cape Town faces rising development challenges. During the past decade poverty and unemployment have almost doubled, the housing backlog has more than doubled, drug-related crime has tripled, HIV prevalence has increased tenfold and public transport has deteriorated. This is despite significant economic growth (4% annual increase in GGP), improvements in 21 City of Cape Town WSDP 2007/08 to 2011/12 the provision of basic services (water, waste, electricity) and rising tourist numbers. Decades of distorted development in the city has manifested in highly skewed distribution of income and wealth. In Cape Town there is a trend towards rising poverty (from 25% in 1996 to 38% of households living below or marginally above the household poverty line in 2005). This raises the issue of affordability of the service. C.2.2 Affordability of the Service A free basic service is provided, in the form of the first 6 kl/month water supply and first 4,2kl of sewerage conveyance and treatment free of charge to all consumers per month. The City’s Indigent policy allows for a R20 grant in account reduction/month to qualifying ratepayers. Approximately 220 000 formal households currently qualify based on a property value less than R100 000 (2000 General Valuation), With the 2006 General Valuation the value of properties that qualify for the Indigent Grant has changed to R199 000 from 2007/08 onwards . The lower steps of the water and sewer tariffs, and the zero fixed sewer charge and R20 grant for property values less than R199 000 are mechanisms to ensure that water and sanitation is affordable to the poor and indigent. Under conditions of no plumbing leaks, they would consume a relatively low quantity of water. The Integrated Leaks Repair Project and the Fixit Project, initiated at the end of 2005, are major initiatives to ensure that these household plumbing leaks are minimized and therefore that the cost of these services is affordable for them. The fixed charge applicable to sewerage based on property value has been found to be indefensible legally and will fall away in 2007/08. Affordability of the service will be viewed over the long term. Costs can be reduced in the short term but to the detriment of the maintenance of assets and replacement of aging infrastructure and to an effective WDM Strategy resulting in higher tariffs in the longer term. Higher than inflation increases in tariffs will be required to ensure the sustainability of the service. The water conservation and demand management strategy, besides being necessary due to the Western Cape being a water scarce region, will also reduce the cost of the service in the long term by postponing new resource and bulk infrastructure schemes. Reductions in water consumption in the higher steps will result in the need for upward adjustments in the tariff steps but, on their own, will not result in an increase in the average water and sewer bill to the consumer. 22 City of Cape Town WSDP 2007/08 to 2011/12 In terms of the asset management strategy there will be increased costs and therefore higher tariffs in the short term but the strategy will ensure service affordability in the long term. The Financial and Institutional Strategy will result in improved performance of the Water Services Provider and therefore should result in a reduction in unit costs. The City’s Debt Management and Credit Control policy, updated in 2005, has been revised for 2007/08, will be augmented by concerted efforts of Water Services to manage debt and ensure income due is received. C.2.1 Service level profile There are currently a total of approximately 656 800 formally registered customers in the City with full level of service. This customer base is broken down as follows: Customer Type Number Commercial 15 680 Industrial 5 044 Department 10 567 Miscellaneous 8 952 Domestic* 616 557 TOTAL 656 800 * Includes cluster housing and sectional title. Domestic customers include customers in cluster housing and sectional title. Customers dwelling in backyard shacks number about 150 000 (2005 figure). As at 2005 there were 115 000 informal customers. With an estimated 847 000 households with 115 000 in informal settlements, the total number of customers served with a full level of service is 732 000. 115 000 and 85 000 customers in informal settlements receive a basic level of service for water and sanitation respectively. C.2.4 Water resource profile Surface water represents 440,5 Mm3/year, or 97,1% of the total yield. The City currently obtains 70 to 75% of its raw water requirements from DWAF and the remainder from its own sources. Approximately 15% of the raw water requirements are obtained from sources within the CMA. 23 City of Cape Town WSDP 2007/08 to 2011/12 Groundwater resources make up 6,64 Mm3/year yield, representing only 1,46% of the total yield. The total bulk water treated for 2004 was 849Ml/day, dropping to 772Ml/day for 2005 as a result of the restrictions triggered by the drought and effective WDM measures and increasing again in 2006 to 805Ml/day. With the current implementation by DWAF of the Berg River Scheme to be completed at the end of 2007, the existing water resources supplying water to Cape Town will be sufficient at least until 2013. To reduce over-exposure to climate change and the potential decrease in system yield due to environmental reserve requirements, the strategy is to diversify water resources to lessen the dependence on surface water schemes. Schemes to be pursued under this strategy are Table Mountain Group Aquifer, other ground water schemes, desalination, and treated wastewater effluent re-use. As part of this diversification strategy the City will continue to strengthen its partnership with the Department of Water Affairs and Forestry in the process of reviewing and updating the Western Cape Systems Analysis ("Reconciliation" Study). This study which is currently being considered for approval, evaluates the supply potential and attempts to reconcile it with the demand including options for water trading from agricultural surplus to city demand shortfall. C.2.5 Water conservation and demand management One of the essential steps for the City is to reduce water demand through the implementation of Water Conservation and Water Demand Management (WC/WDM) initiatives in order to ensure a sustainable supply of water for the future and to ensure financial efficiency in the supply of water services. A number of studies have all clearly illustrated that WC/WDM is the most feasible solution to ensure adequate water resources for the city in the near future. It has been estimated that WC/WDM can postpone the need for a new water-resource augmentation scheme between five years and fifteen years although this does not mean that bulk infrastructure can be postponed in growth areas such as the northern areas. The implementation of WC/WDM can also result in significant long-term financial savings to the City as well as the public by reducing water losses, reducing treatment costs and postponing large capital infrastructure. The City’s approach to water demand management is based on three broad principles: water is a strategic, precious and scarce resource; there should be no wastage of water; and all water used should be measured and accounted for. 24 City of Cape Town WSDP 2007/08 to 2011/12 A comprehensive eight-year WC/WDM strategy during has now been developed. It is intended to submit this to Council by the end of 2006/07. The framework of action of the strategy is divided into an enabling section and an implementation section. The implementation goals are as follows: Goal A: CCT must by 2010 reduce and maintain the non-revenue water to below 15% of the total average demand and within accepted international benchmarks. Goal B: Water wastage by consumers should be reduced and maintained to below 2% of the total demand by 2012 and most consumers should achieve acceptable water efficiency benchmarks by 2016. Policy E: Reduce the projected potable water demand by 20% by the year 2012 and conserve Cape Town’s Water Supply. (Planning for future water and sewer infrastructure is currently based on the City achieving this goal). The enabling goals defined in the strategy are as follows: Goal C: CCT must by 2009 ensure and maintain ongoing effective management systems and implement Integrated Water Resource Planning in all decisions regarding water resources augmentation, bulk infrastructure development and water efficiency projects. Goal D: CCT must adopt WC/WDM as one of the key water service delivery strategies, and must give priority to its implementation and ensure an ongoing adequate enabling environment. The two most critical components of the implementation of the WC/WDM strategy are the reduction of the water losses and the re-use of treated effluent water as an additional resource. During the last two years a number of successful WC/WDM projects had been implemented, most notable projects were the M’fuleni Integrated Leak Repair Project, the Fixit Project, the education campaigns, treated effluent recycling and various pressure management projects. The focus on these projects has reduced non-revenue demand. In addition the tariffs for treated effluent re-use are being rationalised and should result in additional income. The additional income is intended to be ring-fenced for use on WC/DM projects. The budget cuts during the 2006/2007 financial year have however severely restricted the implementation of the WC/WDM strategy. The budget spent to date towards the comprehensive WC/WDM strategy is R 20 million. The capital budget for WC/WD has been increased substantially being R22.5M, 25 City of Cape Town WSDP 2007/08 to 2011/12 R21.5M and R25.5M for 2007/08, 2008/09 and 2009/10 although this falls below what is needed for the full implementation of the strategy as shown in the table below: Year Capital (R M) 2007/08 2008/09 2009/10 2010/11 2011/12 2012/13 2013/14 2014/15 2015/16 2016/17 Total 23 410 52 447 69 046 63 402 63 828 34 487 30 955 31 041 32 413 32 470 433 498 Water demand has decreased from an average of 850 Ml per day in 2003/04 to 796 Ml per day in 2005/06, 28% below the predicted “Unconstrained Water Demand Curve” and 13% below the “Low Water Demand Curve”. This is a result of various factors including the 10% water restrictions and the WDM projects implemented. While there is no room for complacency these are positive signs which indicate that with more financial and human resources the “Low Water Demand Curve” could be sustained. C.2.6 Wastewater effluent and the impact on the water quality of rivers and water bodies Certain Wastewater Treatment Plants do not comply with DWAF effluent standards due to aging infrastructure over a number of years. Where investment has taken place, benefits are notable from the improved works. This in turn improves the re-use potential of wastewater effluent. The volume of wastewater treated over the previous 3 years was: Year Flow ML % Change on previous year 2003/04 196 214 0.2% 2004/05 196 498 0.1% 2005/06 198 891 1.2% The wastewater flows into the treatment works have not increased substantially. This can be attributed to: 26 City of Cape Town WSDP 2007/08 to 2011/12 • • Water demand management initiatives The implementation of grey water and other systems by residents as a result of the drought of 2004/05 DEADP accepted the scoping report for increasing the WWT capacity at either Melkbos or Potsdam to cater for growth in the area. A consultant has been appointed to undertake detailed studies on potential environmental impacts in terms of the EIA process. The studies should be completed towards the end of the year. The EIA for the proposed works to serve the northern region (Fisantekraal) has been approved. Tenders have been received for the detailed design and contract administration. However no appointment could be made as there have been delays in purchasing the land. An Environmental Management System (EMS) has been set up at Potsdam Wastewater Treatment Works that integrates treatment process requirements and operational control with environmental protection. While there were plans to extend it to other wastewater plants this has been shelved as certification will not be approved without compliant effluent. Although it was previously an urgent requirement to adhere to the proposed 2010 standards, the implementation of these standards is currently being delayed by DWAF and each application for upgrading is being assessed on its merit and the reserve determination of the receiving water body. Depending on adequate financial and human resources, it is envisaged that 100% of treated wastewater effluent will be compliant with current DWAF standards (1984 standards) by 2012. The mean % compliance is arithmetic mean of (Suspended Solids + Chem Ox Demand + Ammonia + E Coli). The Nitrate is excluded as a poorly performing works has a low nitrate which would improve % compliance whereas the "real" compliance is actually worse and ortho-Phosphate is not included as very few works have to comply with the future P standard. The mean compliance was approximately 76% as at December 2006, up from 71 % as at December 2000, with 77% being the target for 2007/08and 100% by 2011/12. Stormwater runoff from polluted sources (industrial dumping and settlements in catchments) often cause more severe pollution of water bodies than the treated effluent does. A working arrangement has been set up with Catchment Management to ensure the impact of sewerage overflows or effluent problems is minimised and does not worsen the environmental health further. In general, the next five or six years will see a peaking of the upgrading requirements for essential wastewater treatment and it is anticipated that adequate funding will be made available to undertake the necessary improvements, maintain effective service delivery and minimise the impact on the environment. C.2.7 Grey Water in Informal Settlements 27 City of Cape Town WSDP 2007/08 to 2011/12 A pilot project is currently being undertaken to deal with grey water runoff in informal settlements. At this point in time the focus is on a storm water trench in Site C in Khayelitsha to establish the success and effect of an aerator on the grey/black water in the trench. The initial results look good. However, it is necessary to evaluate the sustainability of the process. C.2.8 Water services Infrastructure profile The replacement value of the water and sewer infrastructure, determined in May 2003 as part of the Section 78(1) evaluation, was about R17,5 Billion, made up as follows: Water Supply Infrastructure Dams and catchments Replacement Value R mil 932 Treatment Works 1 021 Water Reticulation 8 073 Water Pump Stations 314 Reservoirs 1 268 Depots (shared) 30 Sub Total 11 638 Wastewater Infrastructure WW treatment works 1 420 Sewer Reticulation 4 159 Sewer Pump Stations 284 Depots (shared) 30 Sub Total 5 893 Total 17 531 Previously maintenance of infrastructure was mostly reactive. Water Services is implementing an asset management strategy AmiP (Asset Management Improvement Programme) and the SAP Plant Maintenance Module, and this situation is gradually being turned around. The department has achieved Stage 3 (Basic Asset Management). This improvement process is being driven through the Reliability Engineering (formerly Asset Care Centre) which was established in March 2004. Reliability Engineering was being managed through a bureau arrangement with Pragma whose contract has been 28 City of Cape Town WSDP 2007/08 to 2011/12 completed now that a skills transfer process to train municipal staff to take over the function has taken place. The water and sewer reticulation network makes up R12.2 (approximately 70%) of the total R17.5 billion replacement value. In terms of minimizing the long term costs of owning the assets, therefore, the replacement programme for these networks is very significant. Therefore condition records of the networks need to be dramatically improved. Meticulous records of burst mains and blockages, on a Metro basis, has been introduced and maintained from June 2006. The Technical Operations Centre (TOC) is keeping statistics which are presented monthly. The TOC systems are work in progress, but progress is being made with IT and ERP on the portal systems. From these records, investigations and tools such a CCTV cameras for sewer pipes, a comprehensive pipe replacement programme will be developed. It is likely that the Programme will identify that more funds will need to be allocated to maintenance of infrastructure and replacement of aging infrastructure. ISO Certification The Bulk Water branch has previously set the standard by achieving full ISO certification on ISO 9001:2000 and thereafter maintaining it as certified by independent audits. Other branches are all striving to achieve this standard over the 5-year planning horizon. This together with the ISO 14001 and the Risk Management programmes to be implemented will ensure that quality is assured and risks are minimised. C.2.9 Water balance The 12 month moving average of unaccounted for water for bulk and reticulation was 19.2% as at the end of December 2006. The distribution of water demand is as follows: Category %age Commercial & Industrial 15% Departmental Cluster 2% Domestic Cluster 6% Domestic Full 45% Government 2% Miscellaneous 5% Municipal 3% Schools and Sportsfields 2% Non-Revenue Demand C.2.10 21% Water services institutional arrangements 29 City of Cape Town WSDP 2007/08 to 2011/12 The decision to set up a separate Water Services Authority (WSA) and a ring-fenced Water Services Provider (WSP) was reconfirmed by Council in June 2004. The process has been delayed due to the delays in the transformation process. The key to addressing the challenges that Cape Town Water Services face and achieving Water Services’ vision and goals is to ensure that Water Services is structured financially and institutionally to achieve enhanced operational and financial performance. The foundation of the Water Services Strategy is therefore to effectively separate the Authority and Provider roles and to structure the provider in a way that achieves this. This will result in sustainable funding and sustainable institutional mechanisms. The process of separating the WSA and WSP has still to be defined. Accountability for the ring-fenced WSP will rest with the Director: Water Services who will then expected to deliver on the city’s strategic goals through a Service Provision Agreement (SPA) and a 3-year rolling business plan. The WSDP and annual updates thereof, will form the basis for the 3-year rolling business plan. The new arrangement is expected to contribute a great deal towards ensuring sufficient funds are available, while maintaining an affordable business model. The City is also committed to developing alternative service delivery and infrastructure funding or investment mechanisms. Objective 7.2 under the Strategic Focus Area 7 “Good Governance and Regulatory Reform” from the 2007/08 IDP (Draft 15.03.07vx2.2) states “Enhance service delivery through exploring alternative service delivery mechanisms” C.2.11 Customer service profile All the necessary infrastructure is in place to ensure an adequate quality of service to formal households customers. All customers receive water that is fully treated. There are mechanisms in place to attend to customer complaints and queries. Integrated statistics on burst water pipes and blocked sewers have been recorded since June 2006. C.2.12 Financial profile The key financial strategies for CCT in the IDP are: ♦ Reducing salary costs to acceptable levels, taking into account the City’s new operating model and transferring savings to improve the maintenance of assets; ♦ Reducing the cost of servicing long-term debt with innovative methods of borrowing and capital financing; 30 City of Cape Town WSDP 2007/08 to 2011/12 ♦ Reducing the dependency on cross-subsidisation from tariff-based services to within acceptable norms; ♦ Maintaining rate and tariff adjustments within national norms and guidelines, ensuring the national and local economy are not undermined; ♦ Making adequate provision for free basic services for the poor, to ensure that there is no further marginalisation of poorer communities or individuals through the entrenchment of the indigent policy; ♦ Preparing realistic income budgets with adequate provision for nonrecovery to ensure the expenditure reflected for each year can be fully covered by cash receipts; ♦ Ensuring that adequate cash reserves are maintained to cover legislated funds and provisions. Implementing these financial strategies in the context of the implementing the WSA and WSP arrangements will go a lot way to putting Water and sanitation Services on a sustainable path. A summary of the overall 5-year capital requirement in Rand million for the service is shown in the table below: 2007/08 2008/09 2009/10 2010/11 2011/12 Reticulation 404.1 313.0 190.7 172.7 131.5 WWT 133.0 174.3 145.3 163.4 185.0 Bulk water 77.8 357.6 579.1 426.0 389.0 WDM 22.5 21.5 25.5 14.1 12.8 3.0 3.5 4.0 27.2 27.7 Water Meter repl. 16.0 16.0 16.0 18.3 19.2 Informal settlements 56.4 55.6 47.1 38.0 39.9 EAMS 31.3 55.2 40.2 42.0 42.0 2.3 1.4 1.3 1.7 1.7 746.4 998.1 1049.2 903.4 848.7 Support Scientific Services TOTAL Note: the first 3 years correspond with the 3 year capital budget. This will require a significant increase in funding through EFF which historically stands at approximately R160 mil. The City will attempt to increase the allocation from MIG so as to reduce the effect on EFF. This capital budget is required to ensure the sustainability of the service. The City recognises the urgent need to upgrade and extend infrastructure. This is highlighted under the IDP Strategic Focus Area “Sustainable Urban Infrastructure”. In order to ensure that this becomes a reality it is committed to “improve leveraging of available funds without 31 City of Cape Town WSDP 2007/08 to 2011/12 compromising the Council’s ability to sustain service delivery” (part of the Public Infrastructure Investment Programme under the Objective 2.7 -Strategic Focus Area No. 2) Depending on the effect of an aggressive Water Demand management Strategy and a re-evaluation of the approach to treated effluent standards the high capital requirement may be able to be reduced. The projected operating budget (in R Million) is shown below: Year 2006/07 2007/08 2008/09 2009/10 2010/11 2011/12 Budget 2 611 2 953 3 214 3 540 3 866 4 167 This is based on the following assumptions: City growth: Inflation: Demand growth: 1.50% 5.00% 2.00% Based on the above projected capital and operating expenditure the tariffs will increase above inflation over the next 5 years The total debt owed to Water Services is R 2 billion and growing annually. This reduces Water Services ability to afford the necessary capital programmes to maintain existing infrastructure and develop new infrastructure for the growth in the City. Recent debt management initiatives have proven successful but more effort needs to be put into this. The Integrated Leaks and the Adhoc Leaks Project being driven out in low income areas will contribute significantly to reducing the increase in debt as well as the writing off of bad debt that resulted from the leaks on private residential properties. As mentioned under “Institutional Arrangements” the Water Services Provider will be structured in a way that enhances operational and financial performance. 32 City of Cape Town WSDP 2007/08 to 2011/12 D. BACKGROUND TO THE AREA D.1 LOCATION The CCT is located in the Western Cape Province on the south-eastern corner of South Africa as indicated on Figure D.1. The total area is approximately 2 474 km2 and its coastline is 371 km long. Figure D.1 Locality Plan 33 City of Cape Town WSDP 2007/08 to 2011/12 D.2 WATER SERVICES AUTHORITY PERSPECTIVE The CCT, like the rest of South Africa, has undergone some significant changes in political structure over the last decade. Prior to 1994, the area consisted of a large number of smaller municipalities, or councils. The dominant municipality was the Cape Town City Council (CCC), which at the time also owned and operated the bulk water supply system. Outside of the CCC area, the bulk supply system and the secondary distribution systems of the various municipalities were separated, with metered bulk off-takes used by the CCC for billing purposes. Within the CCC area however, the bulk- and secondary systems were integrated, since all its consumers were billed directly. With the political changes in 1994, the smaller municipalities in the CMA were amalgamated into 6 Metropolitan Local Councils (MLC’s), with the Cape Metropolitan Council (CMC) as a regional local authority in charge of bulk services This prompted a separation of the bulk- and secondary systems in the old CCC area. In December 2000, the unified City of Cape Town (CCT) was formed, by the amalgamation of the six short-lived MLC’s and the former CMC. As at November 2005, the restructuring of the City including the Water and Sanitation Services Department is not yet complete with only positions down to level 4 having been filled. The Bulk Water Branch within the new CCT operates the bulk water supply system, and currently supplies water in bulk to the Reticulation Branch’s eight reticulation districts who in turn distribute the water to the end users. The number of districts may reduce from eight to four for operational efficiency. For plans of the 8 district and 4 region model GOTO. The eight districts are required to interact with 22 sub-councils from a political perspective to ensure co-ordination and integration at political level. The Drakenstein (including the towns of Paarl and Wellington) and Stellenbosch Municipalities located outside the CCT area, also purchase water in bulk from the CCT. Raw water is treated at water treatment plants which are operated by the Bulk Water Branch, from where it is distributed via a network of large diameter pipelines and reservoirs to the districts. The bulk networks are operated by the Bulk Water Branch up to the metered connection points of the eight districts. Downstream of the meters, the secondary distribution networks are operated by the respective districts. Wastewater collection and treatment is also carried out in-house, with the wastewater collection function falling under the Reticulation Branch, whilst treatment is undertaken by the Wastewater Treatment Branch. D.3 PHYSICAL PERSPECTIVE Information on the physical attributes of the area, the history, main features and attractions are presented on the CCT’s website (GOTO) D.3.1 Topography The area consists of varying topography which includes flat plains, hills and mountains. High mountains are located fairly close to the sea; e.g. Table Mountain which exceeds 1 000 m in elevation. Other high mountains on the 34 City of Cape Town WSDP 2007/08 to 2011/12 perimeter include the Hottentots-Holland, Helderberg, Stellenbosch, Jonkershoek, Franschhoek, Wemmershoek, Du Toits, Paarl, Slanghoek, Limiet and Elandskloof mountains. These mountains form an eastern perimeter of mountains around the CCT, as shown on Figure D.3.1. A major portion of the CCT consists of the area known as the Cape Flats, which has an elevation of between 20 and 45 m above sea level. This area is relatively low-lying and can be supplied via the bulk supply network from large reservoirs with top water levels at 110 m above sea level (ASL). The mountainside developments in Somerset-West, along Table Mountain and the Peninsula mountain range, as well as the hilly development in Durbanville, Brackenfell-north, and the Atlantis area are at elevations which are too high to be supplied from the 110 m ASL reservoirs. Very few areas with water demand are located at elevations higher than 200 m ASL. The rivers in the CCT are relatively small. Some rivers worth mentioning are the Salt-, the Diep-, the Black-, the Eerste-, Kuils-, Moddergat- and Lourens rivers. The rivers which are utilised as water sources lie mostly outside of the CCT. These are the tributaries to the Berg River namely the Wolwekloof and Banhoek tributaries, Sonderend-, Palmiet-, Klein Berg- and Leeu rivers. Of these, the Berg river which flows in a northerly and later westerly direction, is by far the largest. 35 City of Cape Town WSDP 2007/08 to 2011/12 Figure D.3.1 Topography 36 City of Cape Town WSDP 2007/08 to 2011/12 D.3.2 Climate Cape Town has a mean annual rainfall of 515mm/annum and an average temperature of 16,7 °C. The CMA is a winter rainfall area. The meteorological depressions that typically bring rain to this area during winter move past to the south of the area (and the land mass) during summer; resulting in long dry spells. It is during the dry summer that the water demands are highest, due to the higher temperatures and the fact that watering of gardens is the norm in almost all residential areas. This contrast complicates the management of a bulk water supply system, as sufficient runoff needs to be stored during winter in order to meet the increased water demand in the hot and dry summer months. D.3.3 Natural Environment Cape Town is one of the most beautiful and diverse cities in the world. The city is located in a highly sensitive and vulnerable ecosystem, is recognised as a global biodiversity hotspot and is fortunate to have a National park within its boundary. The environment is one of the strongest assets driving tourism and attracting skilled staff for the city’s economy. Finding the balance for sustainable development and improving quality of life remains the challenge. Growing consumption, pollution (air, water, waste) and the protection of the city’s biodiversity are key issues that must be addressed. Cape Town is located within the Cape Floral Region, which is geographically the smallest of the world’s six floral kingdoms, but supports the highest density of plant species. Over 9000 different plant species occur in the Cape Floral Region, 70% of which are endemic (i.e. are confined to this region). Cape Town supports 2500 plant species, thus within the Cape Floral Region it is considered an area of particularly high floral diversity (or a local “hotspot” within a global “hotspot”). This floral diversity relates to the steep environmental gradients, including altitudinal, geological and rainfall gradients; that have combined to create a large number of different habitats. Six national vegetation types are found only within the City Of Cape Town’s borders, and of these, five are classified as “Endangered” or “Critically Endangered”. These vegetation types support species that are unique to Cape Town and many of these are under threat from extinction, owing mainly to habitat destruction and invasion by alien plants. D.3.4 Main infrastructure development Cape Town grew by 40% in developed land area in the period 1985-2005. Compared to the period 1977 to 1988, when the city developed by an average of 701 hectares per year; the city is now developing at an average rate of 1232 hectares per year (almost double previous averages) reflecting the tremendous development boom the city is currently experiencing (figure D3.4a). 37 City of Cape Town WSDP 2007/08 to 2011/12 Figure D.3.4a: Cape Town’s urban footprint: 1977 versus 2006 Source: City of Cape Town, 2002 Sprawl contributes to increasing commuting times as well as the loss of valuable agricultural land and areas with high biodiversity conservation potential (City of Cape Town, 2006d). Much of the recent growth has contributed to sprawl with relatively low density suburban residential development driving this process, although higher density, higher income residential development in the CBD has accelerated in the past few years. Concentration of populations in urban areas greatly reduces the unit cost of piped water, sewers, drains and roads. The use of environmentally friendly energy sources and transport can reduce these costs even further. The existing land use and potential future development areas are shown in Figure D.3.4b below. The major dams from which the CCT is supplied are situated outside (except for the Steenbras Upper and the Steenbras Lower Dams) the mountainous eastern perimeter of the area. The Theewaterskloof dam near Villiersdorp is the major water source of the CCT and forms part of a large inter-basin water transfer scheme that regulates the flow from the Sonderend-, Berg- and Eerste rivers. The Voëlvlei dam is the furthest north near Gouda and relies on diversion works in the Klein Berg, Leeu and 24 Rivers for its water supply. The Wemmershoek dam is situated in the mountains near Franschhoek and is supplied from various small rivers in the Wemmershoek mountains (e.g. Tierkloof- and Olifants rivers). The Steenbras Upper dam and Steenbras Lower dam are situated in the Hottentots-Holland mountain range near 38 City of Cape Town WSDP 2007/08 to 2011/12 Gordon’s Bay, and serve a dual purpose of providing an upper reservoir for the Steenbras Pumped Storage Scheme and for supplying water for domestic/industrial use to the CMA. Other smaller dams include the dams on Table Mountain (Woodhead, De Villiers, Hely Hutchinson, Victoria and Alexandra) which are used to supply water to the southern suburbs and the Peninsula, and the dams at Simons Town (Kleinplaas and Lewis Gay) which provide water to the Peninsula. 39 City of Cape Town WSDP 2007/08 to 2011/12 Figure D.3.4b Existing Land Use and Potential Future Development Areas 40 City of Cape Town WSDP 2007/08 to 2011/12 D.4 DEMOGRAPHIC PERSPECTIVE D.4.1 Economics Although economic growth rates have been increasing, which could have a more beneficial impact on employment levels, key indicators shows that fundamental changes to the development path of the city are being constrained by a number of trends which are reinforcing social and spatial segregation and inequalities in the city. This pattern has persisted for the past decade or more: ♦ Growth in the number of people living in informal settlements (23 000 families in 1993 to approximately 115 000 families in 2006) ♦ Increasing housing backlog (150 000 in 1998 to 265 000 in 2005). Some recent estimates, using alternative methodology/definitions than before, put the current backlog at 400 000 ♦ Rising unemployment (13% in 1997 to 23% of the labour force by 2004) ♦ Rising poverty (from 25% in 1996 to 38% of households living below or marginally above the household poverty line in 2005) ♦ Increasing HIV prevalence among women visiting public health clinics (from 1.2% in 1994 to 15.4% in 2004, based on Provincial antenatal statistics and following the same trajectory as the National trend) ♦ Increasing tuberculosis cases (from 13 870 in 1997 to 26 754 in 2005). The problem in the city is not the absence of economic growth, but the failure to harmonize economic and social development objectives, to ensure the benefits of economic progress reach the population as a whole, and to ensure the benefits of economic progress reach the population as a whole. Residents of suburbs in the city are characterized by major differences in housing quality, income, educational levels, access to services and work status. Figure D.4.1, based on the above key socio-economic variables, illustrates the spatial variations in levels of living. A high score indicates that a relatively large proportion of households are experiencing absolute poverty and have a large number of unemployed workers and employees with low educational qualifications earning low salaries in unskilled occupations (City of Cape Town 2006e). 41 City of Cape Town WSDP 2007/08 to 2011/12 Figure D4.1 D.4.2 Social Approximately 30% of households (almost 1 million people) in Cape Town live in inadequate housing and depressed physical environments. These areas are characterised by severe social and economic conditions, which manifest in high levels of poverty, unemployment, illiteracy, alcoholism, low health status and other deviant behaviour such as crime and delinquency. The low health status of residents of informal settlements, highlights the fact that this is the result of poor living conditions rather than the lack of health facilities. Cape Town’s informal settlement residents are only benefiting slightly from the current economic and social opportunity offered by the facilities and amenities present in the city. In short, there is clearly a need for the upgrading of the living conditions of these residents. Cape Town is faced with immense human and social development challenges over the long-term. This is due to decades of distorted development in the city manifested in highly-skewed distribution of income and wealth. This is 42 City of Cape Town WSDP 2007/08 to 2011/12 reflected in growing levels of absolute poverty, inadequate housing, poor health status (especially the impact of HIV/AIDS and TB becoming more evident) and the exclusion of certain segments of the population from full participation in the development of the city. Poverty One measure of poverty is the household subsistence level, below which households are unable to meet their basic needs for clothing, food, cleansing and transport. In Cape Town, the rise in poverty in clearly evident from Figure D.4.2 below, with 38% of households (involving approximately 1.2 million people) currently living in poverty. Intra-city inequalities are even more stark with the 20% worst off areas in the city having an unemployment rate of between 40%-58%, comprising 40% of the city’s population and 68% of the city’s unemployed (City of Cape Town, 2005d). In a recent study conducted in three informal settlements in the city, unemployment levels of 39.5% were recorded. The shocking reality of these statistics are borne out by the fact that 14.3% of households responded that they often went hungry and a further 39.4% of households sometimes went hungry (De La Harpe, 2005). Figure D.4.2: Households earning below Household Subsistence Level Source: Statistics South Africa, 1996, 2001, and 2005 HIV/AIDS The prevalence of HIV/AIDS in the city has been increasing steadily over the past few years - with the highest prevalence recorded in the areas of Nyanga and Khayelitsha. This is in line with international trends of higher HIV prevalence in less affluent areas. While the Cape Town average HIV/AIDS prevalence in pregnant women at 16% (2004) is well below the national average of 29.5%, (2004), the disease’s prevalence in these two areas is as high as or higher than the national average (City of Cape Town 2006a). The high prevalence on HIV/AIDS in informal areas in the city is explained by a range of factors. This includes poverty and unemployment which increases vulnerability to HIV, urbanisation resulting in social disintegration which increases risk-taking behaviour, inadequate services, sexual violence and rape, disempowerment of women, illiteracy and low levels of education (Bromfield, 2006). A key failing in the response to HIV/AIDS is that the problem has previously largely been defined within a health context with a primarily health sector driven response. At a grassroots level, limited resources are also often wasted due poor coordination, duplication of effort and plans that do not address local priorities. Based on the complex underlying factors driving the epidemic, it is clear that HIV/AIDS will not be impacted upon unless a 43 City of Cape Town WSDP 2007/08 to 2011/12 broader, coordinated, multi-sectoral approach to the epidemic is embraced (City of Cape Town, 2006i). Given the projection that 50% of the Cape Town’s population will remain younger than 31 years in the future (as can be seen from the population projection in section 4: ‘Cape Town’s Developmental Context’), there is a critical need for youth development strategies to be implemented to address future poverty, HIV/AIDS and unemployment and which relate to the social, economic and physical needs of the city’s young. D.5 REGIONAL PERSPECTIVE The City of Cape Town is the major economic hub of the Western Cape contributing 82% of the province’s GDP. It is bordered by the West Coast DM to the north, the Cape Winelands District Council to the North East and Overberg DM to the South East. Cities do not function in isolation, but form part of particular regions with a range of different stakeholders that influence their management. The key challenges for developing successful city-regions include securing balanced economic growth, appropriate governance systems to ensure effective cooperative decision-making, an entrepreneurial approach to facilitating investment, and the avoidance of competition between the cities and towns in the city-region system. This acknowledges that major development projects have to be coordinated effectively for the benefit of the city-region as a whole. An important aspect of this is ‘spatial coalitions’, which are meaningful partnerships with business, civil society and spheres of government, as valuable assets in fostering a competitive regionalism (South African Cities Network, 2006). Two key strategies impact on the broader Cape Town context; namely, the National Accelerated and Shared Growth Initiative for South Africa (ASGISA), and the Western Cape Growth and Development Strategy (PGDS). ASGISA is a national framework to support a range of key policy thrusts, including macro-economic policy refinement, strategic infrastructure provision, sector investment strategy, labour market skills, small business and governance. Provincially, the PGDS is a strategy for the Province to achieve shared growth and integrated development. It is the core alignment mechanism for the province and a coordination and implementation strategy driven by the Provincial Government Western Cape. The objectives of the PGDS are: ♦ Identify appropriate levers to shift developmental path ♦ Identify location of regional development motors of shared growth ♦ Commit the Provincial Government to strengthen its contribution to shared growth and development ♦ Design institutional architecture and reforms necessary for achieving shared growth and development ♦ Focus, align and harmonise the Provincial Government planning, budgeting and implementation ♦ Provide a framework for improved collaboration and coordination of all stakeholders in the Province around a shared growth and the development agenda. Strategies at a metropolitan level should take cognisance of and be aligned to these higher level strategies such as ASGISA and the PGDS, whilst focusing on the particular local challenges (City of Cape Town, 2006b). 44 City of Cape Town WSDP 2007/08 to 2011/12 E. IDP AND WSDP GOALS AND INTEGRATION E.1 IDP PRIORITY ISSUES RELATED TO WATER SERVICES Strategic Focus Area Strategy / Objective Water Services Business Elements 10. List of Projects 9. Financial profile 8. Customer Service Profile 7. Water Services institutional arrangements Profile 6. Water balance 5. Water Services Infrastructure Profile 4. Water Conservation / Demand Management 3. Water Resource Profile 2. Service Level Profile 1. Socio - Economic Profile Page Numbers 1. SHARED ECONOMIC GROWTH AND DEVELOPMENT No direct Water Service’s objectives. However increased economic growth will require additional water and sanitation infrastructure and additional water resources. The Water Conservation and demand management strategy will become more important as a result. 1. 2. SUSTAINABLE URBAN INFRASTRUCTURE X X X X X X X Reduce service backlogs for infrastructure-related services in accordance with national objectives X X X 1.1 Access to basic sanitation services to all by 2012 (IDP targeted to be relaxed) 1.2 Potable water services to all by 2008 (largely met) 1.3 Bucket system sanitation services eradicated in all formal settlements by 2007 (informal settlements cannot be met within current financial constraints) 2 Develop demand management programmes for water, electricity, waste and transport and reduce attendant pollutants X X X X X X 45 City of Cape Town WSDP 2007/08 to 2011/12 Strategic Focus Area Strategy / Objective Water Services Business Elements 10. List of Projects 9. Financial profile 8. Customer Service Profile 7. Water Services institutional arrangements Profile 6. Water balance 5. Water Services Infrastructure Profile 4. Water Conservation / Demand Management 3. Water Resource Profile 2. Service Level Profile 1. Socio - Economic Profile Page Numbers 2.1 Introduce incentives to reduce demand 2.2 Facilitate the introduction of sustainable technologies 2.3 Focus more strongly on water and electricity demand management and waste minimisation in order to reduce pollution levels and reduce capital investment requirements 2.4 Improve environmental awareness 3 1.1 1.2 Effective management of City’s Infrastructure and Resources X Rehabilitation / replacement of failing water bulk infrastructure (minimum measured leakage) Installation and commissioning of new water systems PUBLIC TRANSPORT SYSTEMS 3 INTEGRATED HUMAN Rehabilitation of failing wastewater treatment bulk infrastructure 2.4 Rehabilitation / replacement of failing bulk infrastructure (or establishment and commissioning of new) No direct Water Services objectives 1 X X X X X X X X X X X X X X X 2.3 2 X Integrated Human Settlement Planning X 46 X X City of Cape Town WSDP 2007/08 to 2011/12 Strategic Focus Area Strategy / Objective Water Services Business Elements 3 3 4. SAFETY AND SECURITY 5. ECONOMIC DEVELOPMENT 6 SOCIAL AND HUMAN CAPITAL 7. GOOD GOVERNANCE AND REGULATORY REFORM Land release and incremental housing Redressing the Housing Backlog Informal settlement upgrade X X X X X X X X X No direct link to Water Services objectives 1. Local Economic Development X 1. 2. Eradication of extreme poverty Access to community facilities X 1. 2. 3. X Optimising the development of our Organisation staff structure, strategies, policies and promote skills development. Enhance service delivery through exploring alternative service delivery mechanisms X Strategically utilise information technology, validated data bases and systems to support the transformation of public services to provide better and more efficient government and reporting structures X X X X X 47 X 10. List of Projects 2 9. Financial profile 8. Customer Service Profile 7. Water Services institutional arrangements Profile 6. Water balance 5. Water Services Infrastructure Profile 4. Water Conservation / Demand Management 3. Water Resource Profile 2. Service Level Profile 1. Socio - Economic Profile Page Numbers SETTLEMENTS City of Cape Town WSDP 2007/08 to 2011/12 Strategic Focus Area Strategy / Objective Water Services Business Elements 5. 6. Improve the service culture and workplace ethics by accomplishing sound financial governance, improved accountability and transparency X X Management of key financial areas such as income control, cash flow, indigent support, alternative income opportunities, asset management and risk management X Improve the regulatory environment (Bureaucratic red tape X 7. Establishment of representative Ward Participatory Mechanisms X X 8. Improvement of Community satisfaction X X 48 10. List of Projects 9. Financial profile 8. Customer Service Profile 7. Water Services institutional arrangements Profile 6. Water balance 5. Water Services Infrastructure Profile 4. Water Conservation / Demand Management 3. Water Resource Profile 2. Service Level Profile 1. Socio - Economic Profile Page Numbers 4. City of Cape Town WSDP 2007/08 to 2011/12 E.2 SUSTAINABLE WATER SERVICES SUB-GOALS The vision of Water and Sanitation Services in Cape Town is “To become a leader in the provision of equitable, sustainable, people-centred, affordable and credible water services to all”. EQUITABLE E.3 To ensure that access to a basic water supply to informal settlements is maintained To ensure access to a basic sanitation service to at least 70% of all informal settlements by 2010. INTEGRATED WATER RESOURCE MANAGEMENT SUB-GOALS SUSTAINABLE E.4 To ensure the availability and reliability of water resources at all times. To ensure that the water demand remains at least 20% below the unconstrained demand curve To ensure the supply of safe drinking water that meets quality standards at all times. To ensure the protection of the environment and that 90% of treated effluent is in compliance with current (1984) DWAF standards by 2010. EFFICIENT AND EFFECTIVE WATER SERVICES INSTITUTIONAL ARRANGEMENTS SUB-GOALS AFFORDABLE To establish fair tariff that ensures all residents have access to basic water and sanitation services, including indigent households. To ensure that tariffs are fair and in line with comparable organisations and cities. PEOPLE-CENTRED To ensure that we reach 80% satisfaction of all customers with the provision of basic water and sanitation services annually. To create an environment that develops and utilises the skills, competencies and innovation potential of all employees are developed and utilised to meet the objectives of the organisation. To create an enabling environment that ensures devolvement of meaningful relationships with all stakeholders. CREDIBLE 49 City of Cape Town WSDP 2007/08 to 2011/12 To ensure the implementation of international best management practices in the provision of water and sanitation services. To become the organisation as the preferred water services institution for all customers. 50 City of Cape Town WSDP 2007/08 to 2011/12 F WATER SERVICES BUSINESS ELEMENTS F.1 SOCIO-ECONOMIC PROFILE F.1.1 Demographics F.1.1.1 Situation Assessment (demographics) F.1.1.1.1 Current consumer profile The customer profile on SAP is Commercial 15,681 Industrial 5,044 Department 10,567 Miscellaneous 8,952 Domestic* 616,557 Total 656,801 * Single residential and cluster combined. There are currently approximately 15,000 formal serviced properties not billed. Approximate 8,000 formal serviced sites are currently being loaded onto SAP The housing backlog is summarised in the 2006/07 IDP document and can be listed as: Informal settlements 115 000* Overcrowded housing stock and backyard shacks 150 000* TOTAL 265 000* * 2005 figures The challenge that the City faces is emphasized by the fact that the current backlog represents about a third of the total of 845 000 households in the City of Cape Town. According to the IDP (IDP Draft 15.03.07vx2.2.doc) the number of people living in informal settlements is growing (23 000 families in 1993 to 115 000 families in 2005 –an increase of approximately 7,700 per annum), overcrowding is increasing and household size is declining. These contribute to an increasing housing backlog (an increase from 150 000 in 1998 to approximately 300 000 in 2006). 51 City of Cape Town WSDP 2007/08 to 2011/12 Housing backlog compared to housing delivery 350000 300000 300000 240000 H o u s in g b a c k lo g ( n o . o f d w e llin g u n its ) 250000 2 4 50 0 0 2 6 50 0 0 2 6 50 0 0 2 4 50 0 0 2 4 50 0 0 2 2 10 0 0 200000 150000 300000 250000 200000 150000 15 0 0 0 0 100000 100000 50000 h o u s in g d e liv e r y 350000 50000 4 110 9 72 9 18 0 8 3 4 6 9 0 0 19 9 8 19 9 9 2 0 0 0 2 0 0 1 2 0 0 2 2 0 0 3 2 0 0 4 2 0 0 5 2 0 0 6 2 0 0 7 2 0 0 8 2 0 0 9 2 0 10 Source: Strategic Development Information & GIS using Housing Department data From 1996 to 2005 the number of households in Cape Town has increased from 651,972 to approximately 845,000. This represents a total increase of approximately 193,000 over the period or 21,500 per annum. F.1.1.1.2 Poor household definition A household is classified as indigent if the household’s earnings is less than or equal to R1,600 per month. This will be increased to R1,700 per month from 2007/08. In addition properties with a municipal value less than R50,000* (R88,000* in 2007/08) do not attract rates while those less than R100,000* (R199,000* in 2007/08) are eligible for a R20 Indigent Grant applicable to the sewerage account. * F.1.1.1.3 The municipal value of properties has increased by 3.8 times on average since the previous municipal valuation in 2000. The increase is significantly less in poorer areas. A direct comparison is not possible Present population and projected population growth rates The 2001 Census recorded the size of the metropolitan population at 2 893 251 people living in 759 765 households. By comparing this to the 1996 figure of 2 563 095, a growth rate of 2,6% per annum is found between 1996 and 2001. In 2005 the estimated population was 3 239 768 living in 845 000 households. The population previously projected for the Cape Metropolitan Area for 2001 was 3 154 238 (Dorrington, 1999). The actual census figure is therefore 8,27% lower than the projected population. Further analysis is needed to reconcile the actual census figure with the projected figure. F.1.1.1.4 Demographic trends and migration patterns 52 City of Cape Town WSDP 2007/08 to 2011/12 The future customer profile for the City of Cape Town will be outlined by highlighting the main determining factors: • Future population growth projections. • Current housing backlog to upgrade informal settlements overcrowded housing stock to individually-serviced sites. and The Dorrington report: Projection of the Population of the Cape Metropolitan Area 1996-2031 (Dorrington, 2000), is a widely accepted source of growth statistics for the City of Cape Town. Findings of the report were updated per suburb by the CMC Spatial Planning Department in 2003 to take cognisance of the latest HIV/AIDS and migration trends. The table below provides a summarized overview of the expected Cape Town population growth for each of the previous MLC districts. Projected Population Growth for the City of Cape Town City of Cape Town Cape Town Tygerberg Blaauwberg South Peninsula Oostenberg Helderberg Total Avg Growth Pop 2001 Pop 2006 % 2001 - Pop 2016 2006 1,130,175 1,187,229 976,412 1,075,394 173,452 271,370 406,354 437,676 319,710 389,351 148,114 186,084 3,154,217 3,547,104 Avg Avg Growth % 2006 - Pop 2031 2016 1.0 2.0 11.3 1.5 4.4 5.1 1,253,867 1,174,194 374,080 481,640 470,436 243,517 2.5 3,997,734 Growth % 2016 2031 0.6 0.9 3.8 1.0 2.1 3.1 282,601 0.1 0.2 1.1 0.5 0.8 1.1 1.3 4,255,847 0.4 1,280,143 1,214,732 433,181 519,724 525,466 Compiled by the CMC Spatial Planning Department (revised by Water and Sanitation Services Department) Current migration patterns show a net inflow of people from rural areas stretching as far as the Eastern Cape. The influence of migration patterns adds an even pressure on the provision of housing in Cape Town. The Western Cape is currently a net receiving province in South Africa. It is estimated that on balance some 48 000 people enter the province each year. This represents an increase due to in-migration of more than one per cent of the total population. F.1.1.1.5 Age and gender profile The 2001 population pyramid Figure F.1.1.1.5 is showing a distribution reduction towards the younger age groups, highlighting a tapering in birth rates and future stabilization in population growth. 53 City of Cape Town WSDP 2007/08 to 2011/12 Figure F.1.1.1.5 Age – Sex Distribution of Population Compiled by Strategic Information, CCT, from Statistics SA Census data For more details on the socio-economic profile including statistics on age, gender, race, migration patterns, employment etc. refer to a report as compiled by the Department of Strategic Information, “City of Cape Town: A Population Profile of the City of Cape Town August 2003” (to view the MS Powerpoint report GOTO). F.1.1.2 Future trends and goals (demographics) F.1.1.2.1 Consumer profile There is no information as to how the consumer profile, other than residential will change over time. F.1.1.2.2 Population and projected population growth rates A future estimated HIV-incidence rate of 5% (i.e. one in every 20 people are estimated to be HIV-infected) together with an expected reduction of rural in migration could constrain future population growth even further than that shown in the table in F.1.1.4 F.1.1.2.3 Demographic trends and migration patterns The geographic location of highest growth is mainly determined by two factors: • The active property market, driven by the favourable economic conditions and the emerging black middle class. These type of middle- to high income developments contribute to urban spread and is concentrated in the following areas: (on Figure D.3.4b under Chapter D.3). - northern portion of Durbanville; - north of Table View; - north of Kraaifontein; 54 City of Cape Town WSDP 2007/08 to 2011/12 - north-east of Strand; - west of Strand and Somerset West. • State-funded large scale housing developments to alleviate overcrowded housing stock and relocate informal settlements from environmentally sensitive and unsafe areas. These developments are of an urban infill nature (close to urban opportunities for socio-economic upliftment) and mainly concentrated in: - Southern areas of Tygerberg; - South-western portion of Oostenberg. F.1.1.2.4 Age and gender profile The reduction in the younger age groups together with a future estimated HIV-incidence rate of 5% (i.e. one in every 20 people are estimated to be HIV-infected), could constrain future population growth even further, together with an expected reduction of rural in migration. F.1.1.3 Strategic gap analysis (demographics) The high growth in formal housing is putting a severe strain on the existing infrastructure particularly at the growth nodes. Investment in infrastructure over the last 10 years has not kept pace with this growth and the existing Bulk Infrastructure Contribution Levy (BICL) to fund connector infrastructure is not sufficient. Wastewater infrastructure is particularly stressed and developments have had to be stopped from time to time while upgrading and capacity extensions are completed. Housing delivery has not kept pace with the high growth in the informal areas. Should current trends be maintained it is anticipated that there will be an increasingly greater percentage of indigent over time. There is no information as to how the consumer profile, other than residential will change over time. A data clean up of the SAP system is required in order to establish the correct number of consumers in each category. There is currently no split between wet and dry industrial consumer units. F.1.1.4 Implementation strategies (demographics) Basic services There is currently an influx of some 7,700 households per annum into informal settlements. Ideally these households should be accommodated directly into housing provided by the state which would have on site water and sanitation. However this is not possible due to the huge (265,000 in 2005) housing backlog. The strategy is therefore to provide emergency levels of service to all informal settlements and to move them up the “water ladder” over time, first to basic levels and then when they are accommodated in the state housing schemes to a full level of service. 55 City of Cape Town WSDP 2007/08 to 2011/12 Higher level, associated services and economic growth For the strategy to deal with the high growth areas refer to Chapter 5 Infrastructure. Effective resource management Current water demand growth predictions associated with population and economic growth predictions coupled with the implementation of the WC&DM Strategy means that a new water resource will be needed by 2013. By intensifying the WC&DM Strategy it is hoped that this can be postponed (Refer to F4). Increased emphasis on water demand management will reduce pressure on water infrastructure. Effective Management The customer profile is examined during the tariff exercise every year. As the number of indigent consumers increases the extent of cross subsidisation between the high and low users is increased. Work is required in the following areas: Clean up data on SAP system of the consumers in each category. Keep more accurate annual records and determine the trends in the consumer profile. Determine the split of wet to dry industrial consumer units. F.1.2 HEALTH F.1.2.1 Situation assessment (health) F.1.2.1.1 Health profile The graph below shows a growing number of new cases of TB being recorded in all areas in Cape Town over the period 2001 to 2004. The highest incidence is found in Khayelitsha and Nyanga. There are a number of factors which contribute to this high incidence of TB infection. The crowded, poorly ventilated conditions present within households in informal settlements, as well as the high density of the settlement itself, increases the likelihood of transmission of TB from one person to another. The damp and sometimes unsanitary conditions present in many informal settlements also provide an ideal breeding environment for the bacteria. The high rate of TB infection in informal and poor areas is of particular concern. TB is a treatable and curable disease if antibiotics are taken correctly – usually once a day for up to six months. However, many people in Khayelitsha, Nyanga, and other informal settlements lack access to proper medical care, and may be unable to receive treatment. Those who do receive treatment may be unable to return for follow-up care, an essential part of TB treatment, due to lack of transport or inflexible working hours. What is interesting to note is that Khayelitsha and Nyanga also show the highest HIV prevalence. It is well documented that people suffering from HIV/AIDS are more susceptible to diseases, and that people with weak or compromised immune systems are more likely to develop an active TB 56 City of Cape Town WSDP 2007/08 to 2011/12 infection. TB is in fact the leading cause of death amongst people infected with HIV/AIDS. T B C a s e s a nd D e a t hs 30000 1600 Number of Cases 25000 1274 20000 15000 13870 14970 15769 1101 18361 17244 20950 1344 22999 1351 24129 800 600 10000 367 1200 1000 666 400 327 5000 1400 200 0 0 1997 1998 1999 2000 2001 2002 2003 2004 HIV/AIDS prevalence The results below show the prevalence of HIV/AIDS in Cape Town for the period 2001 to 2003, as data for 2004 are not yet available. Prevalence reflects the proportion (persons per 100 000 population) of population infected with HIV/AIDS. Unfortunately, it is clear from the data that the prevalence of HIV/AIDS in Cape Town has been increasing steadily over the past few years. HIV/AIDS prevalence is highest in Nyanga and Khayelitsha. While HIV/AIDS prevalence in Cape Town (13.1%) is well below the national figure (27.9%), HIV/AIDS prevalence in Nyanga and Khayelitsha is as high as, or higher than the national prevalence. Nyanga and Khayelitsha are two areas in Cape Town which have a high poverty rate and are largely informal in nature. The high HIV prevalence in those areas may be explained by the fact that many residents are likely to be poor and uneducated, and may have had little in the way of HIV/AIDS prevention education. Access to health care and clinics is also poor, which is a two-fold problem. Firstly, people are less likely to be able to access free condoms dispensed by government clinics, which contributes to the high HIV/AIDS rate. Secondly, those living with HIV are less able to access medical care than those in wealthier areas, and so are likely to suffer from many complications before succumbing to the virus. This high HIV/AIDS rate in large parts of Cape Town is worrying for a number of reasons. Such a high number of sick people will place a burden on the already overstrained public health system. There are also far reaching social and economic consequences for the city, as the number of economically inactive child-headed (AIDS orphans) households increases and a large percentage of the economically active population becomes unable to work due to illness. The high level of HIV/AIDS prevalence in Cape Town is a serious public health issue which needs to be urgently addressed. 57 Number of Deaths 1336 City of Cape Town WSDP 2007/08 to 2011/12 H IV P r e v a le n c e ( % ) b y H e a lth D is tr ic t 30 2001 2002 2 7 .9 2 8 .1 2 7 .2 2003 25 1 9 .1 20 1 6 .1 15 10 1 3 .1 1 1 .6 1 0 .1 9 .3 4 .4 5 8 .1 7 .9 6 .3 F.1.2.2 Future trends and goals (health) F.1.2.2.1 Health profile (Total) South Africa (Total) Cape Town West Tygerberg East Tygerberg South Peninsula Oostenberg Nyanga Plain Mitchells Khayelitsha Helderberg Central Blaauwberg Athlone 0 The incidence of HIV and TB is anticipated to increase. F.1.2.3 Strategic gap analysis (health) All heath facilities are provided with on site water and sanitation. There are no backlogs. While the population growth scenarios and hence future water demands and wastewater loadings factor in the impact of HIV/AIDS the impact needs to be monitored on an annual basis F.1.2.4 Implementation strategies (health) The City is in a position to provide all new health facilities with water and sanitation. The impact of HIV/AIDS on water demand and wastewater loadings is monitored as part of an ongoing process and adjustments to infrastructure requirements. 58 City of Cape Town WSDP 2007/08 to 2011/12 F.1.3 EMPLOYMENT AND INCOME F.1.3.1 Situation assessment (employment and income) F.1.3.1.1 Employment profile Unemployment rates have increased consistently from 1997 to 2003. In an effort to address the affordability of water and sanitation as basic services, free basic services have been implemented. U n e m p lo y m e n t in C a p e T o w n 25 2 3 .2 20 1 9 .7 1 9 .8 2001 2002 1 8 .0 1 6 .5 15 1 5 .0 1 3 .3 10 5 0 1997 F.1.3.1.2 1998 1999 2000 2003 Household income Although the City of Cape Town has the highest average per-capita income in the country, the current high poverty levels is indicative of the inequality in income distribution. Approximately 33% of households are estimated to be earning incomes below the Household Subsistence Level (< R 1 600 per month). The graph below shows the income distribution amongst households in Cape Town. Over 17% of households earn less than R18 000 per annum, which amounts to R375 per person per month, or a little over R12 a day. Approximately two thirds of the population receive between R18 001 and R132 000 per annum. Slightly more than 18% earn over R132 000 per annum, amounting to R2750 per person per month, or a little over R90 a day. While income per capita may be a commonly used measure of wealth in an area, the distribution of income provides a more realistic measure. It shows that although the average (mean) household income in Cape Town may be R87 811 per yeari, many households actually bring in far less than this amount. 59 City of Cape Town WSDP 2007/08 to 2011/12 14 13 . 0 7 12 .7 8 12 10 . 9 3 10 .4 3 10 9 .0 4 9 .7 7 8 .5 2 8 .4 8 7 .7 2 8 6 .9 3 6 4 1.4 9 2 0 .2 3 0 .6 1 F.1.3.2 Future trends and goals (employment and income) F.1.3.2.1 Employment profile The percentage of the population that is unemployed has recently started to decrease. It is not known whether this trend will continue. The City has in its IDP prioritised economic growth and job creation. It has focused on effective service delivery in order to make Cape Town investorfriendly and capable of providing more jobs. It has set a goal to create at least 13,000 new jobs per annum. F.1.3.2.2 Household income With a turnaround in the percentage unemployed and the focus on economic development and job creation average household incomes should increase. However, this is not easy to predict and average incomes may in fact decrease. F.1.3.3 Strategic gap analysis (employment and income) The City’s free basic services and Indigent Policies caters for a proportion of the population not being able to afford water and sanitation services. It is not known how the proportion will change over time. Water leaks in private plumbing in poor areas renders water and sanitation unaffordable to residents in these areas. F.1.3.4 Implementation strategies (employment and income) The proportion of the population who cannot afford water and sanitation is examined each year during the budgeting and tariff setting process and tariffs are adjusted accordingly. Households that cannot afford to pay can register with the City as Indigent. Water Leaks on properties with a municipal value less than R199,000 (previously R100,000) are being dealt with through the Integrated Water Leaks Repair and Fixit Projects. 60 or more R360 001 360 000 R192 001 - R192 000 R132 001 - R132 000 R96 001 - R96 000 R27 001 - R72 000 R54 001 - R54 000 R42 001 - R42 000 R30 001 - R30 000 R18 001 - R18 000 R12 001 - R12 000 R6 001 - 000 R2401 - R 6 R1 - R2 400 0 City of Cape Town WSDP 2007/08 to 2011/12 F.1.4 ECONOMICS F.1.4.1 Situation assessment (economics) F.1.4.1.1 Economic sectors, GGP contribution and employment In 2005, Cape Town’s economy contributed about 11.1% (or R112.47 billion) to South Africa’s Gross Domestic Product (GDP). Between 1995 and 2004, the city contributed 15.9% of South Africa’s economic growth, and 82% of new provincial economic growth (or growth in new Gross Geographic Product) (South African Cities Network 2006). As the city constitutes the main portion of the provincial economy, the bulk of future growth will have to come from the city in order to boost the Province’s overall growth. It is therefore pertinent to examine Cape Town from a Provincial perspective. A salient feature of the Western Cape economy is the rapidly growing manufacturing and services industries, which along with agriculture, construction and government sectors constitute the main contributors to the regional Gross Domestic Product (GDPR). Amongst the largest employers are the government, internal trade and catering, manufacturing, agriculture and “other producers” (mainly domestic servants). Combined, these sectors account for more than 75% of the total regional employment opportunities in the Western Cape. The strong growth of services industries, such as transport and communication, financial and business services and internal trade and catering, has been responsible for the better performance of the Western Cape economy over the past five years. In contrast, the growth of the Western Cape manufacturing industry has been disappointing as real valueadded manufacturing grew at only 1.4% per annum between 1999 and 2003. The share of manufacturing in the regional GDP declined from 23% in 1995 to 19.9% in 2003. The decline in the sector’s formal employment contribution dropped from 21% in 1995 to 16% in 2003. In very capital-intensive sectors, such as basic chemicals and basic iron and steel, increased investment has coincided with large reductions in employment. The most dramatic development since 1995 is that there has been a decline in employment in the manufacturing and an increase in informal employment. The manufacturing sector has been overtaken from being the largest employer by general government services and community and social services - this being the major generator of formal sector employment - almost doubling in a decade. In the primary sector, the performance of agriculture, forestry and fishing in the Western Cape shows an average annual growth rate of only 1.9 % since 1995. However, recent developments show increased activity in fishing and Mari culture. Although the Western Cape economy out performed the South African economy in GDP or value-added terms, the growth in the tertiary services sector has not been creating jobs. This is a key risk factor as it jeopardizes the Western Cape’s chances of sharing economic benefits to a broader range of people and municipal areas. An important factor for local economic development is the trends in the Small Micro and Medium Enterprises (SMME sector), which contributes significantly to overall employment. Established businesses within the Western Cape only 61 City of Cape Town WSDP 2007/08 to 2011/12 constitutes 23 000, which in essence translates into 12% of businesses. In contrast there were around 336 000 owner-managers in the Western Cape in 2003, which translated into the starting or running of 189 000 businesses. Owner-manager and small businesses account for up to 40% of provincial employment. The Province’s four core sectors – agriculture, manufacturing, trade and financial and business services – are each well diversified, which reduces the risk of over-dependence on any single industry. A crucial dimension of the Western Cape is its coastal location and the opportunities that arise from it. These opportunities are not only in exports, but also in deepening international links around investment, technology and production networks. The challenges facing the Western Cape including the translation of opportunities into output growth and employment in relatively labour-intensive areas such as manufacturing. Lessons from industrializing countries and regions indicate that government plays a crucial role in strategic repositioning by anticipating future developments together with local economic stakeholders, and co-ordinating the actions of local institutions to meet the dynamic needs of the global customer. The challenges to job creation are made more acute due to a relatively young population with 85% of the population being 50 years or younger and 66% of the population being of working age (between 16 and 65 years old). The demand on job creation is further increased by the steady net in-migration of approximately 48,000 individuals (mostly young people) into the province each year. This is particularly prevalent in the southern coastal region right down to Cape Town. In an attempt to respond to the global and national economic trends, the Province has to focus on sector and industry specific opportunities. A key role includes facilitating SMME's and sector organization development, which will allow the Province to take full advantage of opportunities presented. In this regard that integrated planning demands that both provincial and municipal government works from shared baseline information, which will inform infrastructure investment decisions and local economic development strategies. Importantly, iKapa Elihlumayo and the associated provincial annual budgets cannot match resource allocations to satisfy all the development challenges within a reality of limited resources. It however plants the seeds for “shared growth” over time in the allocation mix that aligns to the social and economic goals of iKapa Elihlumayo. The IDP Needs Analysis will consider the National and Provincial context first. The economy of the City of Cape Town and surrounds, have shown a robust growth rate of about 3% since 1994. This exceeds the national average of 2.5% (Wesgro, 2005) for the same period. The economic growth rate for 2002 was 3,8% (IDP, 2005) and is expected to rise to around 4% in 2006. However, Cape Town’s economic growth needs to be accelerated even further to around 6-7% annually in order to reduce current unemployment levels. The biggest economic growth constraint is the low skills levels of the labour force. It is estimated that more than 60 % of adults do not have a matric qualification. (IDP, 2005) In 2002, Cape Town contributed 12% to South Africa’s gross domestic product (GDP), which included R 91 billion in goods and services produced. 62 City of Cape Town WSDP 2007/08 to 2011/12 This represents an annual growth rate of 2.8% in GDP since 2000 (Wesgro, 2005). F.1.4.1.2 Economic trends Currently, a key strength of the city’s economy is that it is relatively well diversified. However, in line with global trends, there has been a shift towards the services sector with the three sectors experiencing most growth recently being finance and business services, trade, catering and accommodation, transport and communication. The manufacturing and government services sectors both declined between 1995 and 2004. Manufacturing, which accounts for 19.4% of employment, is in decline. The services and real estate sectors have been the major drivers of growth with the city performing particularly well in an era of low national growth and a large post-democracy increase in tourism and agricultural exports. However, the improving national economic scenario over recent years has been driven by the strong global demand for resources, partly driven by rapid growth in China’s economy and has not had strong spin offs for the city’s economy. The relatively strong Rand has had negative impacts on the global competitiveness of the city’s major economic sectors. According to the Department of Trade and Industry (2002), 93% of Cape Town businesses are small, contributing approximately 50% of total output and 40% of total formal employment (City of Cape Town, 2006d). Figure F.1.4.1.2: Comparison of level of unemployment and GGP growth in Cape Town 35 1 4 0 .0 30 8 2 .3 8 2 .4 8 6 .1 9 4 .5 9 0 .3 1 0 0 .0 2 0 .9 20 2 3 .6 2 0 .8 2 2 .7 2 0 .6 19 .7 15 1 2 0 .0 8 0 .0 6 0 .0 16 .5 15 10 4 0 .0 13 .3 5 2 0 .0 0 0 .0 1997 1998 1999 2000 2001 2002 2003 Source: Statistics South Africa, 2005 F.1.4.2 Future trends and goals (economics) F.1.4.2.1 Economic sectors, GGP contribution and employment Refer to F.1.4.1.2 63 2004 2005 G G P (R b illio n s ) % unem poym ent 25 9 8 .4 112 .5 10 8 .0 10 2 .3 City of Cape Town WSDP 2007/08 to 2011/12 F.1.4.2.2 Economic trends Refer to F.1.4.1.2 F.1.4.3 Strategic gap analysis (economics) The water demand predictions factor in the projected economic growth. Future wastewater loading predictions are not integrated into this model. The City’s ability to keep pace with the need to upgrade and extend the water and wastewater infrastructure is currently under severe strain. Increased economic growth will further exacerbate this. F.1.4.4 Implementation and strategies The water demand and wastewater loading prediction models will be integrated. Water and Sanitation tariffs are to increase substantially over the next 5 year to ensure that the necessary infrastructure can be upgraded and extended. At the same time the WC/WDM Strategy will focus on reducing water demands. This will assist in postponing the implementation of new water resource schemes and reduce the hydraulic loading on wastewater treatment works. F.2 SERVICE LEVEL PROFILE There are a total of approximately 656 800 formally registered customers in the City. This customer base is broken down as follows: Customer Type Number Commercial 15 680 Industrial 5 044 Department 10 567 Miscellaneous 8 952 Domestic* 616 557 TOTAL 656 800 * Includes cluster housing and sectional title. As at 2005 there were 115 000 informal customers and 150 000 living in backyard shacks. 64 City of Cape Town WSDP 2007/08 to 2011/12 F.2.1 Residential consumer units The table below defines the Service Level Categories as used by the City of Cape Town: Service Level Categories Category WATER Inadequate No access to basic water supply as defined below. (Water would generally be obtained at great difficulty from other residents supplied at an emergency, basic or full level of supply.) Emergency Partial access to basic water supply, as dictated by site-specific constraints (e.g., high dwelling densities). Basic m) The provision of taps/standpipes): potable water (usually through communal • within 200 metres of a household; • at a ratio of not more than 25 households per tap (based on 25 litres per person per day at a flow rate of 10 litres per minute); • with an effectiveness of not more than 7 days interruption supply to any consumer per year; and n) the provision of appropriate education in respect of effective water use. Full House connection SANITATION Inadequate No access to sanitation as defined below. (Residents would either share with other residents, supplied at a basic or full level of supply, their sanitation facilities, or would provide for themselves – often through unhygienic means. In many instances these residents are being serviced by the CCT through the weekly removal of 20 litres open stercus “black bucket” containers, a service which is to be replaced.) Emergency Partial access to sanitation (more than 5 households per toilet), as dictated by site-specific constraints (e.g., high dwelling densities), Basic a) The provision of a shared toilet (at a ratio of not more than 5 families per toilet) which is safe, reliable, environmentally sound, easy to keep clean, provides privacy and protection against the weather, well ventilated, keeps smells to a minimum and prevents the entry and exit of flies and other disease-carrying pests; and b) the provision of appropriate health and hygiene education. Full On-site Waterborne, Septic Tank or French Drain 65 City of Cape Town WSDP 2007/08 to 2011/12 F.2.1.1 Situation assessment (residential consumer units) The total number of formal and informal households is given below: Number of formal households (including backyard) 732 000* Number of Informal households 115 000* TOTAL NUMBER OF HOUSEHOLDS 847 000* Number of backyard dwellers 150 000* *2005 figures Backlogs A closer look at informal settlements indicates that there are still significant backlogs with respect to service delivery in informal settlements. The lack of services in the informal settlements and certain rural areas are mainly due to the following: • the uncontrolled mushrooming of new settlements, and expansion and densification of existing settlements - all on unprepared or un-serviced land, • consumers located in rural areas where there is no access to bulk water and sanitation services, • the typically very high dwelling densities in informal settlements (on average about 140 dwelling units per hectare) make it impossible in many instances to provide either services inside settlements or access into the settlement for operation and maintenance purposes (In these instances it would normally not be possible to provide services at an acceptable level.), • the lack of willingness by some land owners to allow the provision of services on their land as they may not support or want to encourage the settling of informal residents on their land. The backlog in basic water was effectively eradicated in 2005/06 when 35 000 informal households received basic water. While 17 050 informal households received access to basic sanitation, the backlog remains at approximately 30 000. This remains a huge challenge given the high unit cost, lack of available land for Human Settlement to accelerate its formal housing provision and ground level / slope /access space constraints. The challenge then is to provide basic water and sanitation services to new citizens moving into informal areas beyond the emergency level of service and to eradicate the backlog of basic sanitation, targeted over the next 4 to 5 years. 66 City of Cape Town WSDP 2007/08 to 2011/12 Whilst most informal settlements have access to an emergency level of service, these services are not yet at an acceptable level for reasons mentioned above. The services are therefore shared by a large number of people, which in turn lead to a further lack of ownership, more misuse and vandalism requiring a higher than normal level of maintenance. In keeping with “the water ladder” concept as proposed in DWAF’s “Strategic Framework for Water Services, September 2003” (GOTO), the City’s priority is to first provide an emergency level of service to all households in all settlements, before extending the coverage and density of services to the basic level as soon as possible. F.2.1.1.1 Residential consumer units for water Service levels of existing formal developed and informal areas (excluding rural areas) generally meet the minimum standards as required by the Water Services Act 108 (of 1997) i.e. a communal standpipe within 200 m walking distance (with a minimum supply rate of 25 litres per person per day at 10 litres per minute). Formal households have either a metered water connection to the house or to a yard toilet with water tap (uncontrolled volume supply). The first 6 kilolitres per month are supplied at no charge (free basic). Informal areas have communal standpipes and water is provided free. A recent study of indigent household demands in formal areas has shown that, provided they do not have plumbing leaks, it should be possible for these households to maintain their consumption at less than 10 kilolitres per month. With the R20 Indigent Grant allocated for sewerage this results in the free allocation to indigents being 10.695 Kl per month at 2006/07 tariffs. Controlled volume supply is being installed in an area of Atlantis as a pilot. The pilot aims to assist customers in ensuring that their water consumption generally remains within the free portion. Those that need more than the free portion and can afford it can apply for an additional allocation but it remain a controlled volume supply. Consumers with: Number 1. None or inadequate 0 2. Communal water supply 115,000 3. Controlled volume supply 0 4. Uncontrolled volume supply 732,000 5. Total served 847,000 6. Total 847,000 Based on 2005 figures 67 City of Cape Town WSDP 2007/08 to 2011/12 F.2.1.1.2 Residential consumer units for sanitation Service levels of existing formal developed areas (excluding rural areas) generally meet the minimum standards as required by the Water Services Act 108 (of 1997) i.e. at least a ventilated improved pit latrine (VIP) or equivalent. The general percentage distribution of households with inadequate sanitation services correlate to a large extent with the location of informal settlements as determined through aerial and on-site surveys and depicted in Figure F.2.1.1.2a and Figure F.2.1.1.2b. 68 City of Cape Town WSDP 2007/08 to 2011/12 Figure F.2.1.1.2a : Location of Informal Areas 69 City of Cape Town WSDP 2007/08 to 2011/12 Figure 2.1.1.2b : Location of Informal Areas Near N2 Formal households generally have water-borne sewer connections with the first 4,2 kilolitres of sewerage conveyed at no charge (free basic) although households with a property value of greater than R100 000 used to pay a fixed charge dependent on the value of the property. This fixed charge will be discontinued from 1 July 2007. Indigent formal households are currently defined as those in properties valued at less than R100 000(R199 000 from 1 July 2007). They do not pay the fixed charge for sewer. In addition they receive a monthly R20 Indigent Grant that is credited to their accounts (refer to water for free portion as a result) In the informal areas a shared toilet is provided. The level of service is considered emergency when it is not provided at the ratio of 1 toilet to 5 families. Sanitation is provided free to these areas. 70 City of Cape Town WSDP 2007/08 to 2011/12 Consumers with: Number of households 1. None or inadequate (emergency level waterborne i.e less than 1 toilet between 5 for informal areas) 30,000* 2. Consumer installations: on-site dry or equivalent including VIP toilets, USD, composting system. 3. Consumer installations: Wet (Septic tank, digester or tanker desludge or effluent discharge to an oxidation pond etc or pitliners, chemical, container or portal potties) 48 500 4. Discharge to sewer treatment works (intermediate or full waterborne) 768 000 5 Total served 817,000** 6 Total 847,000 500 Based on 2005 figures Assumption: total of 115,000 informal households. * Estimate – see below ** Total served depends on estimate on backlog The estimate of the number of households served depends on the total number of toilets in service, the number of households served by a toilet and the total number of informal households. Both of these figures are by nature estimates and there are inaccuracies that arise in these estimates. The total number of toilets in service varies due to • vandalism • relocations • operational difficulties in keeping track of the number of toilets Due to the fact that households either move independently, are relocated or are moved into formal housing the number of informal households at any point in time also has to be estimated. To complicate matters an emergency level of service has been implemented. In the areas where there is only an emergency level this means that all households are served but with more households per toilet than the basic level. The number of households without basic is calculated: 1 2 3 4 Total households in informal settlement Number of toilets in informal settlement Number of households served at basic level = 2 x 5 HH/toilet Backlog = 1 - 3 The backlog is stated in terms of number of households without basic sanitation. The backlog can also be stated as the number of toilets that need to be installed. GPS surveys are done after toilets are installed in order to keep a record that can be plotted on GIS. 71 City of Cape Town WSDP 2007/08 to 2011/12 F.2.1.1.3 Grey water management A pilot project is currently being undertaken to deal with grey water runoff in informal settlements. At this point in time the focus is on a storm water trench in Site C in Khayelitsha to establish the success and effect of an aerator on the grey/black water in the trench. The initial results look good. However, it is necessary to evaluate the sustainability of the process. F2.1.1.4 Pit emptying and sludge disposal As there are no VIP toilets in the City this is not required. F.2.1.2 Future trends and goals (residential and consumer units) The current growth in formal households is approximately 13,600 per annum while the growth in informal households is approximately 7,700 per annum. F.2.1.2.1 Residential consumer units for water The goal is to provide at least basic water supply to annually meet the growth in informal areas to ensure that the backlog remains eradicated. Formal areas are funded by the development. F.2.1.2.2 Residential consumer units for sanitation The goal is to eradicate the sanitation backlog by 2012 (and if funds permit by 2010) and to annually meet the growth in informal areas to ensure that the backlog will be eradicated by the target date. Formal areas are funded by the development. F.2.1.2.3 Grey water management This will depend on the results of the analysis of the success and effect of an aerator on the grey/black water in a pilot trench in Site C in Khayelitsha. F.2.1.2.4 Pit emptying and sludge disposal This function will not be required as VIP toilets are generally not installed in the municipal area. F.2.1.2.5 Types of sanitation technology options The types of sanitation technology options other than convention water borne sewerage being used by the City in informal areas are: • • • • • • • Pitlines Chemical Container Pour flush Dry sanitation Portal potties Bucket VIP toilets are not suitable for most of the areas within the municipal area due to the sandy conditions and high water table. 72 City of Cape Town WSDP 2007/08 to 2011/12 F.2.1.2.6 2010 target for basic sanitation The target is 70% coverage by 2010, with 100% coverage if funds permit, otherwise 100% by 2012. F.2.1.3 Strategic gap analysis (residential consumer units) While emergency levels of service have been provided the backlog for basic sanitation remains high. There are insufficient funds to eradicate the sanitation backlog by 2010. The information on the number of Septic Tanks is not available. While it is generally accepted that farm dwellers are provided with water and sanitation this has not been quantified. F.2.1.4 Implementation strategies (residential consumer units) The backlog of basic water to informal areas has been eradicated. The City will continue to provide basic services required to keep pace with the influx and ensure that the backlog remains eradicated. The City will continue with its strategy of providing emergency levels of basic sanitation services to keep pace with the influx and to eradicate the backlog and replace the bucket system (excluding chemical toilets) by 2012. Should funds permit the backlog will be eradicated by 2010. The informal settlements programme giving costs in R million is given below: Financial Year Sanitation backlog eradication (5 yrs) Sanitation replace buckets etc except chemical (5 yrs) Water hh influx sustain Sanitation hh influx sustain TOTAL 07 08 08 09 09 10 10 11 11 12 12 13 13 14 14 15 15 16 16 17 7.2 7.2 7.2 7.2 7.2 0.0 0.0 0.0 0.0 0.0 13.6 0.5 9.6 30.9 13.6 0.5 9.6 30.9 13.6 0.5 9.6 30.9 13.6 0.5 9.6 30.9 13.6 0.5 9.6 30.9 0.0 0.5 9.6 10.1 0.0 0.5 9.6 10.1 0.0 0.5 9.6 10.1 0.0 0.5 9.6 10.1 0.0 0.5 9.6 10.1 This programme is integrated with the housing development programme. There is no longer a need to provide basic services when residents are moved into formal housing. Services are funded from the housing subsidy. However by way of illustration the funding required to service the services to formal properties is R130 million per year to eradicate the backlogs over 20 years and R80 million a year to keep pace with the influx. The backlogs and rate of influx will continue to be monitored and the strategy fine-tuned. There is an ongoing programme to educate the newly urbanised population with respect to health and hygiene and water demand management. Sufficient funds have been allocated to the operation and maintenance of basic water and sanitation to informal areas and the costs are crosssubsidised through the tariffs. 73 City of Cape Town WSDP 2007/08 to 2011/12 The number of Septic Tank that need to be removed will be quantified and a programme and budget determined. Water and sanitation provision on farms will be investigated and reported on. F.2.2 Public institutions and ‘dry’ industries F.2.2.1 Situation assessment (public institutions and ‘dry’ industries) All public institutions and ‘dry’ industries have on site connections. F.2.2.2 Future trends and goals (public institutions and ‘dry’ industries) The Water and Sanitation Services Department will be able to cope with the demand for new services for this sector. F.2.2.3 Strategic gap analysis (public institutions and ‘dry’ industries) None F.2.2.4 Implementation strategies (public institutions and ‘dry’ industries) New services are provided as part of normal business operations. F.2.3 Wet industries F.2.3.1 Situation assessment (wet industries) All ‘wet’ industries have on site connections. F.2.3.2 Future trends and goals (wet industries) The Water and Sanitation Services Department will be able to cope with the demand for new services for this sector. F.2.3.3 Strategic gap analysis (wet industries) Database of all ‘wet’ industries required for water conservation and demand management purposes. F.2.3.4 Implementations strategies (wet industries) Identify top water consumers and identify which are ‘wet’ industries. The Water Conservation and Demand Management Strategy targets high water consumers. F.2.4 ‘Raw’ water consumers F.2.4.1 Situation assessment (‘raw’ water consumers) The City has very few ‘raw’ water consumers. These are mainly farmers on the raw water pipelines that feed Faure and Blackheath Water Treatment Plants. 74 City of Cape Town WSDP 2007/08 to 2011/12 On the Faure raw water pipeline there are raw water consumers/wine farmers who paid for an increase in the pipeline diameter to access this water that is supplied from DWAF. They are therefore not the City’s consumers, but they share the same infrastructure. Since they are outside the Cape Municipal area there is no obligation on the City as Water Service Authority to provide them with any water – potable or otherwise. On the Wemmershoek 1100 mm diameter raw water pipeline from Theewaterskloof there is at least one consumer that takes raw water from the line. This consumer is a Wemmershoek riparian who opted to draw water from the raw water pipeline rather than the riparian pipe network. More water is drawn than was obtained from DWAF and CCT are purely transporting it in the pipeline by a special agreement. Apart from the Wemmershoek riparian obligations, CCT have no other potable water obligations to the farmers in other local authority areas. F.2.4.2 Future trends and goals (‘raw’ water consumers) It is not anticipated that there will be many future raw water consumers. F.2.4.3 Strategic gap analysis ‘Raw’ water consumers : urban and rural There is no strategic gap. F.2.4.4 Implementation strategies (‘raw water consumers’) No implementation strategies are required. F.2.5 Industrial consumer units F.2.5.1 Situation assessment (industrial consumer units) F.2.5.1.1 Industrial consumer units for sanitation The industries and their current industrial effluent for that needs to be treated is given in the table below: INDUSTRY TYPE NUMBER MONTHLY WASTE MONTHLY TOTAL OF WATER (kl) SEWERAGE(kl) MONTHLY SERVICE EFFLUENT TO UNITS BE TREATED (kl) AIR-CONDITIONING BLEED-OFF 12 36,947.40 1,759.40 35,188.00 ANODISING 3 6,242.36 297.26 5,945.10 BAKERY 5 6,078.35 289.45 5,788.90 BEVERAGES 11 203,572.74 9,693.94 193,878.80 BOTTLING 1 1,060.50 50.50 1,010.00 BUILDING 1 978.60 46.60 932.00 CHEMICALS 4 264.08 12.58 251.50 CONSTRUCTION 1 114.77 5.47 109.30 75 City of Cape Town WSDP 2007/08 to 2011/12 INDUSTRY TYPE NUMBER MONTHLY WASTE MONTHLY TOTAL OF WATER (kl) SEWERAGE(kl) MONTHLY SERVICE EFFLUENT TO UNITS BE TREATED (kl) CONTAINER 1 290.64 13.84 276.80 COSMETICS 2 1,183.35 56.35 1,127.00 DAIRY 7 39,420.26 1,877.16 37,543.10 ENGINEERING 12 1,480.40 70.50 1,409.90 ENZIMES 1 2,210.78 105.28 2,105.50 FOOD 38 141,853.32 6,754.92 135,098.40 FOOD/FISH 12 26,752.95 1,273.95 25,479.00 FOOD/SPICE 2 944.16 44.96 899.20 FUEL 1 374.85 17.85 357.00 GALVANISING 3 1,293.60 61.60 1,232.00 GAS 1 420.00 20.00 400.00 LABORATORY 1 1,205.61 57.41 1,148.20 LAUNDRY 21 2,662.17 126.77 2,535.40 MEAT 7 18,476.12 879.82 17,596.30 METAL 14 16,083.38 765.88 15,317.50 MOTOR 5 774.48 36.88 737.60 PACKAGING 6 7,598.33 361.83 7,236.50 PAINT 3 215.78 10.28 205.50 PAPER 2 31,385.55 1,494.55 29,891.00 PHARMACEUT 2 2,323.13 110.63 2,212.50 PLATING 13 8,586.59 408.89 8,177.70 PRINTING 12 6,162.98 293.48 5,869.50 RADIATOR 3 505.16 24.06 481.10 RAGS 1 2,478.00 118.00 2,360.00 TANNERY 1 8,484.53 404.03 8,080.50 TEXTILE 40 156,872.21 7,470.11 149,402.10 TISSUE 2 77,712.29 3,700.59 74,011.70 TRANSPORT 7 2,414.27 114.97 2,299.30 VEH/WASH 4 2,345.39 111.69 2,233.70 76 City of Cape Town WSDP 2007/08 to 2011/12 INDUSTRY TYPE WINERY TOTAL NUMBER MONTHLY WASTE MONTHLY TOTAL OF WATER (kl) SEWERAGE(kl) MONTHLY SERVICE EFFLUENT TO UNITS BE TREATED (kl) 3 1,198.05 57.05 1,141.00 265* 818,967.03 38,998.43 779,968.60 *This needs to be checked as other records indicate that there are 289. The total monthly industrial effluent that is treated is 780 Ml per month or 26 Ml per day. The operating costs of treatment plants, as well as the transportation costs from source to the treatment works, are recovered automatically via the sewerage charge for effluent up to a quality of 1000 mg/l as a percentage of the water consumed on site. Any non-recovery will be for excess quality effluent above 1000 mg/l (or effluents involving surcharges only). F.2.5.2 Future trends and goals (industrial consumer units) The most likely industries to be on the increase would be construction and allied industries In terms of the concrete suppliers and the food and catering industries. Increased production and water consumption in the construction industry need not result in an increase in industrial effluent discharge as the majority is re-cycled into the product. The food and catering industry expansion could result in increased discharge of fat, oil and grease with associated blockages if grease trap facilities are not adequately provided. The trend towards recycling of water at commercial vehicle wash-bays and waste minimisation will continue as the WC&DM Strategy intensifies. F.2.5.3 Strategic gap analysis (industrial consumer units) Non-recovery of the operating costs of wastewater treatment in excess quality effluent above 1000 mg/l (or effluents involving surcharges only) is a problem. Monitoring of polluters is currently inadequate due to capacity constraints. The information and permitting of existing dischargers is not up to date. F.2.5.4 Implementation strategies (industrial consumer units) The potential for increased discharge of fat, oil and grease from the food and catering industry expansion will be monitored as building plans are submitted to the City. Premises will be inspected for adequate grease trap facilities. Planned inspections of the top water users and industrial areas will serve to locate where wastewater treatment costs are not being fully recovered. Top water consumers are currently being inspected. There will be prioritised inspection of the top polluters in each of the respective parameters of COD, Dissolved Solids (Conductivity), pH, Metals, Chlorides, Sulphates and Cyanides. 77 City of Cape Town WSDP 2007/08 to 2011/12 New dischargers are picked up from plans scrutiny, but many plans are “spec” plans and do not indicate future activities and processes to be undertaken in the buildings and thus need to be inspected once tenants move in. Many tenants do not know they need to apply for permission to discharge effluent; It is a continuous inspection and education process especially in the new industrial/ commercial developments. Water and Sanitation Services are working closely with DEA&DP on Cleaner Production. 20 additional inspectors to provide more extensive inspection of the industrial and commercial areas have been budgeted for. F.2.6 Industries and their permitted effluent releases F.2.6.1 Situation assessment (industries and their permitted effluent releases) F.2.6.1.1 Industries and their permitted effluent releases The industries and their current permitted industrial effluent volume is given in the table below: Industry No. of Units Permitted Volume (Ml/year) AIR-CONDITIONING BLEED-OFF 12 422.26 ABATTOIR 1 54.1 BATTERY 1 0.2 BOTTLING 2 20 BEVERAGE 2 158 CATERING 1 0.75 ENGINEERING 1 0.05 ENZYME 1 18.8 FISH 1 0.01 FOOD 14 227 GALVANIZING 1 8.76 METAL 2 1.45 MILITARY 1 1.61 MINERAL OIL 1 0.46 PACKAGING 1 10.25 PAINT 1 2.25 PAPER 1 4.59 PHARMACEUTICAL 1 7.9 78 City of Cape Town WSDP 2007/08 to 2011/12 Industry No. of Units Permitted Volume (Ml/year) PLASTICS 1 37.7 POULTRY 1 150.89 TEXTILE 5 148.78 TRANSPORT 2 38.63 WINERY 1 0.67 WOOD 1 0.12 TOTAL 56 1315.23 All the industries not in this table still need to be issued permits. The Prohibited Discharges into sewers is contained in the Wastewater and Industrial Effluent Bylaw and is outlined below: Section A: General 1. Temperature at point of entry 2. Electrical Conductivity at 25 °C 3. pH Value at 25 °C 4. Chemical Oxygen Demand Not less than Not to exceed 0 °C 40 °C 500 mS/m 5.5 12.0 5 000 mg/ℓ Section B: Chemical substances other than Heavy Metals – maximum concentrations 1. Settleable Solids (60 minutes) 2. Suspended Solids 1 000 mg/ℓ 3. Total dissolved solids at 105 °C 4 000 mg/ℓ 4. Chloride as Cℓ 1 500 mg/ℓ 5. Total sulphates as SO4 1 500 mg/ℓ 6. Total phosphates as P 25 mg/ℓ 7. Total cyanides as CN 20 mg/ℓ 8. Total sulphides as S 50 mg/ℓ 79 50 mℓ/ℓ City of Cape Town WSDP 2007/08 to 2011/12 Section B: Chemical substances other than Heavy Metals – maximum concentrations 9. Total phenols as C6H5OH 50 mg/ℓ 10. Total sugars and starches as glucose 11. Oils, greases, waxes and fat 12. Sodium as Na 1 500 mg/ℓ 400 mg/ℓ 1 000 mg/ℓ Section C: Metals and inorganic content – maximum concentrations Group 1 1. Iron as Fe 50 mg/ℓ 2. Chromium as Cr 10 mg/ℓ 3. Copper as Cu 20 mg/ℓ 4. Zinc as Zn 30 mg/ℓ Total collective concentration of all metals in Group 1 shall not exceed 50 mg/ℓ Section C: Metals and inorganic content – maximum concentrations Group 2 5. Arsenic as As 5 mg/ℓ 6. Boron as B 5 mg/ℓ 7. Lead as Pb 5 mg/ℓ 8. Selenium as Se 5 mg/ℓ 9. Mercury as Hg 5 mg/ℓ 10. Titanium as Ti 5 mg/ℓ 11. Cadmium as Cd 5 mg/ℓ 12. Nickel as Ni 5 mg/ℓ Total collective concentration of all metals and inorganic constituents in Group 2 shall not exceed 20 mg/ℓ 80 City of Cape Town WSDP 2007/08 to 2011/12 Section D: Prohibited radioactive materials Any radioactive wastes or isotopes of such nature or in such concentration as do not meet the requirements laid down by the Council for Nuclear Safety referred to in Section 24 of the Nuclear Energy Act (Act 92 of 1982) as amended. F.2.6.2 Future trends and goals (industries and their permitted effluent releases) The goal is to ensure that all industries that discharge industrial effluent are on the City’s database. F.2.6.3 Strategic gap analysis (industries and their permitted effluent releases) Many industrial premises that discharge industrial effluent have not got permits. In addition, the increase in the number of industries and their permitted effluent releases is currently not being tracked. F.2.6.4 Implementation strategies (industries and their permitted effluent releases) Visits to and education of consumers will be increased through the increased capacity of the inspectorate. All companies that require permits will be registered. F.3 WATER RESOURCE PROFILE F.3.1 Water source F.3.1.1 Situation assessment One of the major issues facing CCT in the future is the task to reduce water demand through the implementation of water demand management initiatives in order to ensure a sustainable supply of water for the future. The limited nature of the available water resources and the shortage of raw water storage capacity have increased the risk of water shortages occurring in the Cape Metropolitan Area prior to the construction of the Berg Water Project, which is scheduled for completion by the end of 2007. Two successive years of well below the long term average rainfall in 2003 and 2004 led to DWAF imposing restrictions on the users of water from the Western Cape Water System in October 2004 (20% reduction in water demand required in 2004/2005. Better rainfall in subsequent years, combined with the change in consumer behavior as a result of the imposition of restrictions and the successful implementation of various water demand management initiatives have decreased the need for restrictions prior to the completion of the Berg Water Project (A 10% reduction in demand was required in 2005/06 , 2006/07 and 2007/08). In order to understand the limitations of existing water resources a description of the existing water resources are herewith provided, where after details on future schemes/options will be discussed. For a more detailed description of the available existing water resources, possible future water resources as well as water resource planning issues, refer to the document entitled “Water Resources and Water Resource Planning” GOTO. The CCT is aware of the studies that are being conducted on the impact of global warming. The issue of global warming and the possible effect it could have on water consumption is being monitored. The impact of longer term 81 City of Cape Town WSDP 2007/08 to 2011/12 global warming needs to be addressed within the Western Cape Systems Model. F.3.1.1.1 Surface water sources Most of the water resources serving the CCT are stored in dams during the wet winter months in order to ensure a continuous water supply during the dry summer months. The CCT utilises water from various dams within the CMA and also from dams outside the CMA. Some of the dams are operated and controlled by the CCT, whilst the other dams are operated and controlled by the Department of Water Affairs and Forestry (DWAF). The CCT currently obtains approximately 70 to 75% of its raw water requirements from DWAF and the remainder from its own sources. Approximately 15% of the raw water requirements are obtained from sources within the CMA. The following dams and rivers are utilised as shown on the table below. Surface Water Resources DAMS/RIVERS FIRM YIELD* APPROXIMATE % OWNED & CCT Registered OF TOTAL SUPPLY (1:50 YEAR) OPERATED BY Usage REQUIREMENTS** 3 Mm Major Sources M m3 % Theewaterskloof Dam/ DWAF Kleinplaas Dam DWAF 48.3% 219 Voëlvlei Dam DWAF 23.2% 105 70.5 Palmiet River DWAF 5% 22,5 22.5 Wemmershoek Dam CCT 11.9% 54 54 Steenbras Upper and Steenbras Lower Dam CCT 8.8% 40 40 97.1% 440.5 307 120 Total Approx. yields Minor Sources Simon’s Town: Lewis Gay Dam CCT 0,4% 1,85 1.85 CCT 0,1% 0,5 0.5 CCT 0.88% 4 4 Kleinplaas Land en Zeezicht Dam (From Lourens River) Table Mountain: Woodhead Hely-Hutchinson De Villiers Dam Victoria Dam 82 City of Cape Town WSDP 2007/08 to 2011/12 DAMS/RIVERS FIRM YIELD* APPROXIMATE % OWNED & CCT Registered OF TOTAL SUPPLY (1:50 YEAR) OPERATED BY Usage REQUIREMENTS** 3 Mm Alexandra Dam Grand Total 98.5* 446.86 313.35* * Excludes the Atlantis Aquifer and Albion Springs ** Approximate % of total supply requirement and firm yield includes Agriculture and other Water Service Authorities. On an annual basis the usage from the various sources may vary. The Western Cape Water System (WCWS) is operated so as to minimise spillage by placing a water demand on the dams that are most likely to spill during the wet winter period. F.3.1.1.2 Groundwater sources – aquifer characteristics The four groundwater resources in the City of Cape Town (CCT) are summarised in the table below. The volume of groundwater abstracted by consumers residing in the urban peripheral areas that do not have access to bulk water services is unknown. Groundwater Resources Firm Yield (1:50 yr) Aquifer No. of Boreholes 3 Mm /year Albion Spring Not applicable Approx. 1.64 Atlantis Cape Flats 44 Not yet developed 5 18 Newlands Not yet developed 10 Total F.3.1.1.3 % of Total Requirements 1.46% of total resources 6.64 Groundwater monitoring Refer to F.3.2.1.4 for monitoring of the Atlantis Aquifer. F.3.1.1.4 External sources (where the WSA purchases water from others) External sources are identified under section F.3.1.1.1. F.3.1.1.5 Water returned to resources A schedule of WWTWs giving key data pertaining to the discharge of effluent returned to resources is given below: 83 Present Organic loading - pe's (annual daily average) Capacity still available for development? (%) 106.8 38,982 nil 99,000 900,000 788,527 12.4 38,982 no Bellville AS 14,691 54.6 51.8 18,907 5.1 63,930 581,182 561,047 3.5 17,837 yes Borcherds Quarry AS 12,045 33 31.1 11,352 5.8 39,600 360,000 400,000 NIL 10,900 no Camps Bay Sea Outfall 2,000 5.5 2.1 767 61.8 4,400 40,000 19,903 50.2 766 no Cape Flats AS 91,250 200 135.2 49,348 32.4 35.7 40,000 no Dover Ox Pond - 0.01 0.005 2 50.0 - - - 50.0 nil no Gordons Bay AS 1,290 3.1 2.7 986 12.9 1,530 13,909 16,400 NIL 986 yes Green Point Sea Outfall 10,950 40 26.8 9,782 33.0 25,600 232,727 175,000 24.8 9,782 no Hout Bay Sea Outfall 3,600 9.8 4.5 1,643 54.1 8,820 80,182 32,762 59.1 1,643 no Klipheuwel RDU - 0.07 0.1 37 NIL 50 455 750 NIL 0 yes Kraaifontein AS + BF 2,810 17.5 18.8 6,862 NIL 17,500 159,091 125,415 21.2 6,300 yes Llandudno RDU 114 0.28 0.19 69 32.1 175 1,591 1,036 34.9 69 no Macassar AS 13,280 57 36.2 13,213 36.5 40,755 370,500 236,382 36.2 12,920 no Melbosstran d AS 5,475 5.4 2.9 1,059 46.3 2,700 24,545 15,753 35.8 200 yes Millers Point RDU - 0.06 0.06 22 NIL 66 600 600 NIL 22 yes Mitchells Plain AS 9,024 45 33 12,045 26.7 52,800 480,000 392,895 18.1 12,045 no Oudekraal RDU 1.26 0.03 0.03 11 NIL 33 300 300 NIL 11 no Parow AS 438 1.2 1.0 365 16.7 748 6,800 7,092 NIL 0 yes Philadelphia Ox Pond - 0.086 0.075 27 12.8 - - - 10.0 0 yes Potsdam AS + BF 14,700 32 35.5 12,958 NIL 33,600 305,455 385,000 NIL 8,319 at present Scottsdene AS 2,140 12 10.3 3,760 14.2 10,200 92,727 68,417 26.2 3,300 yes Simons Town BF 730 5 2.3 840 54.0 3,040 27,636 12,710 54.0 840 no Wesfleur AS 2,372 14 9.8 3,577 30.0 16,800 152,727 87,713 42.6 0 yes Wildevoelvlei AS 2,555 14 9.9 3,614 29.3 9,460 86,000 73,615 14.4 3,613 yes Zandvliet AS 16,790 59 52 18,980 11.9 41,300 375,455 336,341 10.4 18,980 at present WWTW at capacity i.e no 84 199,100 1,810,000 1,164,078 Type Additional requirement within 5 years? Design Capacity Organic Load population equivalents 105 Discharge volume (Ml/annum) Design Capacity Organic Load (COD kg/day) 73,000 Present hydraulic loading (Ml pa) Present hydraulic loading (Annual daily average) AS Permit volume (Ml/annum) Athlone WWTW Design Capacity Hydraulic Load (Ml/day) Hydraulic capacity available for development (%) City of Cape Town WSDP 2007/08 to 2011/12 City of Cape Town WSDP 2007/08 to 2011/12 spare capacity For the quality of water returned to the resource refer to F.3.2.1.4 Only the Wesfleur Treatment Works at Atlantis returns effluent to the source from which it was extracted (groundwater). All other treatment works have exemptions (in terms of the 1956 Water Act) from this requirement. Other statistics concerning wastewater are: • Approximately 31,0 Ml/d (5,9%) of wastewater is discharged directly via marine outfall sewers • 53 000 tonnes/annum of dry sludge is estimated to be produced • Approximately 31 Ml/d (6%) of treated effluent is re-used F.3.1.2 Future trends and goals (water source) In order to determine what the future trends and goals for water sources are it is critical to determine what the future demands will be. In 1998/99 the Department of Water Affairs and Forestry (DWAF) commissioned Ninham Shand together with sub-consultants Palmer Development Group (PDG) and the Institute of Futures Research (IFR) to analyse the past-, present- and future urban demand for water in the Cape Metropolitan Area. In order to better assess and understand current and future demand, this study was updated in 2003/2004 by the City of Cape Town. Based on the potential economic growth and population growth it is estimated that the unconstrained water demand growth in the City will vary between 2,7% and 3,7% per annum. The historic growth rate of the total bulk water supplied by the CCT between 1973 and 2000 was 3% to 4% per annum. In order to ensure a sustainable supply of water for the future, the CCT initiated an “Integrated Water Resource Planning (IWRP) Study” (GOTO) to best assess how to manage its water demand. The results of the IWRP Study indicated that the CCT has to actively implement Water Demand Management (WDM) measures, whilst simultaneously investigating and implementing additional water augmentation schemes. The implementation of the WDM recommendations contained in the IWRP Study include inter alia pressure management, user educational, elimination of automatic flushing urinals, leakage repair, tariffs, metering and credit control. The CCT through its WDM strategy and programme has committed itself to the implementation of the recommendations emanating from the IWRP Study. The objective of the WDM Policy and Strategy is to reduce the projected demand for water by 20% by the year 2010. The CCT through its Water Services Development Plan (WSDP) has also committed itself to ensuring a sustainable supply of water for the future. Figure F.3.1.2a below shows the historic growth in water demand and the low water demand projection for the CCT. The low water demand projection ties in with the 20% reduction in water demand objective stated in the previous WDM Policy and Strategy. The IDP target line corresponds to the more comprehensive WC&DM Strategy. (Refer to F.4.1.3 for a discussion on which projection to use for water resource and infrastructure planning). Figure F.3.1.2a : Demand growth Projections versus Supply Available 85 City of Cape Town WSDP 2007/08 to 2011/12 CCT Demand Projections Existing Supply Supply incl. BWP Unconstrained Low Water Demand Actual 2007/08 IDP WDM Strategy 600 500 400 300 200 100 Year The total bulk water supplied within the Cape Metropolitan Area for the financial year ending June 2006 was 272 million cubic metres (average 745 Ml/day). This includes Unaccounted-for-Water (UAW) and bulk losses in bulk pipelines. The City also supplies approximately 62 Ml/d to Water Services Authorities and other minor consumers outside its area of jurisdiction, for a total of 807 Ml/d. For a summary of bulk water treated GOTO The distribution of water demand for 2005/06 is given in the table below: Category %age Commercial & Industrial 15% Departmental Cluster 2% Domestic Cluster 6% Domestic Full 45% Government 2% Miscellaneous 5% Municipal 3% Schools and Sportsfields 2% Non-Revenue Demand 21% 86 2019 2017 2015 2013 2011 2009 2007 2005 2003 2001 1999 1997 1995 1993 0 1991 Bulk Supplied (million cubic metres) 700 City of Cape Town WSDP 2007/08 to 2011/12 The pie chart of the distribution of water demand is given in Figure F.3.1.2b below: Commercial & Industrial Departmental Cluster Domestic Cluster Domestic Full Government Miscellaneous Municipal Schools and Sportsfields Non-Revenue Demand For the spreadsheet of calculations GOTO F.3.1.2.1 Surface water source The Berg Water Project is currently being constructed and is scheduled to be complete by the end of 2007. Future surface water projects, including new dams sites, raising of existing dams and river diversion schemes are being considered in the DWAF Reconciliation Strategy. F.3.1.2.2 Groundwater sources-aquifer characteristics The future ground water resources are shown in the table below: Firm Yield (1:50 yr) Aquifer No. of Boreholes 3 Mm /year Cape Flats Not yet developed 18 Newlands Not yet developed 10 TMG Not yet developed Not known at this stage % of Total Requirements The use of these groundwater resources is being considered as part of the DWAF Reconciliation Study. TMG Aquifer Feasibility and Pilot Study The TMG Aquifer Feasibility Study and Pilot Project was awarded to the TMG Aquifer Alliance (TMGA Alliance) by the Executive Committee of the City of Cape Town on the 23 April 2002. The primary objective of the Study is to determine the viability of the TMG aquifer as a potential future water resource 87 City of Cape Town WSDP 2007/08 to 2011/12 for the City of Cape Town. An incremental and precautionary approach has been adopted in the Study as there is uncertainty regarding the potential environmental impacts of abstracting water from the aquifer. Due to the nature of the project, the Study was broken up into 4 discreet phases. This flexible approach allows for a significant amount of interaction with the City of Cape Town and enables the CCT to play a key role in the decision making process throughout the Study. Provision was made in the Project for the CCT to be able to terminate the project at the end of the Preliminary and Exploratory Phases and during the Pilot Phase of the Study should it become evident after reviewing the progress and the feasibility of the various phases that the desired outcomes will not be achieved. The Preliminary Phase concluded that, based on a regional desktop assessment of the Table Mountain Group Aquifer, the Aquifer would most likely be a viable water resource that could significantly augment the City’s current water resources in the future. An outcome of the Preliminary Phase was the identification of 26 potential target sites suitable for exploratory drilling to gain a better understanding of the properties of the aquifer. The Department of Environmental Affairs and Development Planning (DEA&DP), subsequent to considering an appeal against the application from the City, have issued a Record of Decision to allow the City to proceed with exploratory drilling. It is anticipated that the exploratory drilling phase will be completed by 2009. F.3.1.2.3 Groundwater monitoring No changes are expected to the ground water monitoring programme. F.3.1.2.4 External sources (where the WSA purchases water from others) The Berg Water Project, currently being constructed, will be owned and operated by the Department of Water Affairs and Forestry. Refer also to F.3.1.2.1 F.3.1.2.5 Water rfeturned to resources The City through the IDP document has committed itself to ensuring compliance with DWAF effluent standards. It has set as a target 100% compliance with respect to 4 critical DWAF effluent standards (E-coli count, Ammonia content, Oxygen demanding substances, Total suspended solids) by 30 June 2012. Achieving this target is dependant on adequate funds for R&M, staffing requirements and infrastructural upgrades. F.3.1.3 Strategic gap analysis (water source) Water Sources Based on the projected low water demand curve starting in 2002/03, there would have been a theoretical shortfall between demand and supply prior to the completion and commissioning of the Berg River Dam. The implication would have been a higher than usual risk of having to impose water restrictions. The implementation of water demand management initiatives and the previous and current restrictions have influenced the growth in demand and 88 City of Cape Town WSDP 2007/08 to 2011/12 thereby reduced the risk of severe restrictions prior to completion of the new dam. Should demand growth follow the low water demand curve, then further water resources would be required by 2013. Should the implementation of the City’s comprehensive Water Demand Management Strategy be successful this would further reduce the growth in demand and thereby delay the need for the implementation of the next water resource scheme. Water returned to resources The Percentage compliance with respect to 4 critical DWAF effluent standards (E-coli count, Ammonia content, Oxygen demanding substances, Total suspended solids) remains unsatisfactory at 76%. F.3.1.3.1 Implementation strategies (water source) Water Sources The WC & DM strategy (Chapter F.4) is key to the water resource strategy and needs to be read in conjunction with the water source strategy herender. The Department of Water Affairs and Forestry is currently in the process of reviewing and updating the Western Cape Systems Analysis. This "Reconciliation" Study (GOTO) will re-assess all the water resource options (supply and demand side) available for the City of Cape Town, neighbouring local authorities and the agricultural sector. The Study is utilizing information from the City’s “Integrated Water Resource Planning Study” and the City’s “Review of Long term Urban Water Demand Study”, as well as other studies which DWAF has undertaken in the Breede Valley and Lower Berg River Area. Effluent re-use schemes are also becoming an important consideration. The Study will also compare the latest information on desalination to all the other water resource options available to DWAF and the City. The outcome of the Reconciliation Study will be a shortlist of options to be studied at Feasibility level, and associated with each will be a legal requirement to undertake an Environmental Impact Assessment process. The Reconciliation Study will also develop a strategy to guide future water resource development for the City of Cape Town (CCT), surrounding local authorities and agriculture. The study is currently being considered for approval. Options for water trading from agricultural surplus to city demand shortfall is being considered. Further water augmentation schemes that could possibly be implemented in the short- to medium term include the Voëlvlei/Augmentation Scheme Phase I, the Table Mountain Group Aquifer, the Cape Flats Aquifer, the Lourens River Diversion Scheme and the Eerste River Diversion Scheme. Figure F.3.1.2a “Demand Growth Projections versus Supply Available” above illustrates diagrammatically when a new water resource is required. From the figure it is clear that there is a higher risk of having to impose water restrictions before the summer of 2007 when water from the Berg Water Project becomes available. Based on the low water demand curve it is then anticipated that a new water resource, after the Berg Water Project, will only be required in approximately 2013. It is imperative that planning commences at an early stage as the leadtime to implement a water resource scheme is approximately 6 to 7 years. 89 City of Cape Town WSDP 2007/08 to 2011/12 However, the comprehensive WC&DM Strategy that has been developed and will be approved by Council together with this WSDP will delay the need for a new water resource to beyond 2020. (Refer to comments under Chapter F.4 with respect to realising this goal). There are a number of factors which could bring forward the timing of new water augmentation schemes e.g. possible climate change, decrease in system yield due to environmental reserve requirements. Given the abovementioned factors, the Mayoral Committee of the City of Cape Town resolved to follow a “precautionary and conservative” approach to water resource planning and implementation in order to ensure that water restrictions are not unnecessarily imposed on the water consumers within the Cape Metropolitan Area. The Berg Water Project The Berg Water Project comprises a dam on the farm Skuifraam, a supplemental scheme and ancillary works. The Department of Water Affairs and Forestry and its implementing agent TCTA is construction the dam. The construction is progressing well with the construction of the dam wall progressing from approximately 63% complete in June 2006 to 80% complete in March 2007. The City of Cape Town is funding the construction through the operating charges from DWAF. It will start delivering water to the City by the end of 2007, and will ultimately supply 81 million kl of water per annum. The new dam will increase the assurance of supply to all water users and provide much needed additional storage capacity to the system of dams supplying the Cape Metropolitan Area. National Cabinet approved the implementation and financing of the Berg Water Project (BWP) on 30 April 2002. The Minister of Water Affairs and Forestry directed the Trans-Caledon Tunnel Authority (TCTA) to finance and implement the BWP in terms of Section 103(2)(b) of the National Water Act. TCTA will own the land and infrastructure until the loans raised by TCTA have been redeemed, whereafter the land and infrastructure will revert back to the Department of Water Affairs and Forestry (DWAF). It is intended that users of the water will fund the BWP which in today’s terms will cost between R1,4 billion and R1,5 billion. Other users who are allocated water from the BWP will pay a third party capital charge (for information GOTO), based on their water allocation and the CCT will receive a credit from DWAF for this amount. It is important to note that the Department of Water Affairs and Forestry only approved the implementation of the Berg Water Project when they were satisfied that the City had made progress with respect to the implementation of water demand management (WDM). The construction of the Dam was to proceed as a parallel process to the City implementing WDM. Desalination Desalination (or desalting) is generally understood to be the removal of dissolved salts from seawater and in some cases from brackish waters of inland seas, highly mineralised groundwater and municipal wastewaters. 90 City of Cape Town WSDP 2007/08 to 2011/12 Desalination with to-day’s technologies, however, can remove minerals and most biological or organic chemical compounds. A more appropriate term for desalination could be “de-mineralization” or “purification” of water. Desalination as a possible water supply (resource) for the City of Cape Town was first investigated as part of the Western Cape Systems Analysis and then investigated at pre-feasibility level as part of the “Integrated Water Resource Planning Study” undertaken by the City of Cape Town from 1999 through to 2001. Advances in desalination technology over the last decade have meant that the cost of desalination has decreased significantly. It is currently estimated that the cost of water from a desalination plant would be in the order of R5 /m3. The decreasing costs of desalination, together with the fact that desalination could provide a more environmentally-acceptable solution, could result in desalination being implemented prior to some of the conventional water resource schemes which have been identified. Given the abovementioned situation and the fact that the City has adopted a “conservative and precautionary” approach to water resource development, the City has taken a decision to further investigate desalination technologies and establish a pilot desalination plant well in advance to large scale desalination being required in order to be in a position to utilise the technology when required. GOTO for reports on desalination. Although there have been delays in the implementation of a pilot desalination plant at the V&A Waterfront, it is still the City’s intention to proceed with the project. Water Returned to Resources There is an ongoing programme to upgrade and extend the Wastewater Treatment Works to increase their capacities and ensure that they comply with the 1984 DWAF Standards (refer to F.5 Infrastructure). In addition water returned to resources will reduce as more treated effluent projects are implemented as part of the WC/WDM Strategy. (refer to F.4) Both programmes need a significant amount of funds which the City is committed to ensuring becomes available as part of its financial strategy. Refer to Chapter 9 of Draft IDP. (GOTO) F.3.2 Water quality F.3.2.1 Situation assessment (water quality) The overview of the situation with respect to water quality is given in the table below: Resources available to perform function Budgets Bylaws Infrastructure Personnel 1 Quality of water taken from source: urban Yes NA Yes Yes 2 Quality of water taken from source: rural Yes NA Yes Yes 91 City of Cape Town WSDP 2007/08 to 2011/12 F.3.2.1.1 3 Reporting on quality of water taken from source: urban and rural Yes NA Yes Yes 4 Quality of water returned to source: urban Yes Yes Yes Yes 5 Quality of water returned to source: rural Yes Yes Yes Yes 6 Pollution contingency measures Yes Yes Yes Yes Quality of water taken from source : urban The overview of the situation with respect to water taken from source is given in the table below: At Source (WTPs) At Reservoir At Tap 1. Is water quality measured? (Yes/no) Yes Yes Yes 2. Do you monitor it yourself? (Yes/no) Yes Yes Yes 3. If no, who does? NA NA NA 4. Monitoring intervals (daily, weekly, monthly, quarterly, biannually, annually) Weekly Weekly Weekly 5. Are these results available in electronic format? (Yes/no) Yes Yes Yes 6. % Time (days) within SANS 241 standards per year Microbiological compliance Chemical compliance Class 1 100%** 96%** 100%** 96%** 99%** 95%** ** Note: in terms of SANS 241/2005 the quality of the water system is classified as “Excellent”. Raw water quality DWAF does not guarantee the quality of the raw water abstracted from its dams. This may impact on the costs of treating the water. For example, the removal of tastes and odours from drinking water using activated carbon costs several million Rand per annum. Algae blooms are increasing problematic due to the increasing nutrient load into dams. Odour and toxin producing Cyanobacteria (blue green algae) remain a threat to raw water supplies. Blooms are monitored according to World Health Organisation protocols and water treatment processes are accordingly adjusted. This problem could escalate further in the future if it is not addressed. Treated water quality Weekly sampling is also undertaken jointly by the Health Department and Scientific Services. Samples are taken at various locations throughout the distribution network. 92 City of Cape Town WSDP 2007/08 to 2011/12 The quality of treated water at the water treatment plants is strictly monitored/controlled on a 24 hour basis by the water treatment division and complies to SANS 241/2005 and other guidelines. The Scientific Services Branch conducts weekly visits to each WTP to test the water, inspect the process, retrieve various samples and analyse them. The results are then scrutinised, evaluated and compiled as a weekly report with comments. The WTP manager is given a copy of the results, one copy is sent to the Head of Bulk Water Operations and one is kept by Scientific Services. Composite sampling is carried out by the WTP on a weekly basis and these samples are also analysed by the Scientific Services Branch and a monthly report is generated. Non-compliance with the standards are reported on 24 hour basis to operational managers. Suitablely experienced and qualified staff from the Water and Sanitation Services Department response immediately to operational problems and consumer complaints. For details on raw water quality and treated water quality refer to table entitled “Water Treatment Data” GOTO. All water quality results are discussed by inter-disciplinary teams within the City at the monthly Water Quality Committee chaired by the Director: Water and Sanitation. Implementation of Fluoridation Regulations In terms of Regulations No. R873, dated 8 September 2000, promulgated under the Health Act (Act 63 of 1977), all water services providers were required to ensure a fluoride concentration of 0.7 mg/l in potable water for the purposes of reducing dental caries. Fluoridation is complex, expensive and a potentially hazardous undertaking and requires the implementation of new infrastructure at an estimated cost of R18 million. The running cost of fluoridation is estimated at about R 8 million per annum. Skilled operators required to manage the fluoride concentration are currently inadequate, and the training of additional staff is required. Fluoridation of water supply has been put on hold after a national process of engagement with the various bodies concerned. New Regulations would be required in terms of the new Health Act (Act 61 of 2003) F.3.2.1.2 Quality of water taken from source : rural For table refer to F.3.2.1.1 F.3.2.1.3 Reporting on quality of water from source : urban and rural The method of notification of consumers of water quality problems is outlined below: Method of Notification F.3.2.1.4 If quality of water does not comply, are urban residents notified? Yes Radio and newspapers for large areas Door to door if in specific area If quality of does not comply, are rural residents notified? Yes Radio and newspapers for large areas Door to door if in specific area Quality of water returned to the resource : urban 93 City of Cape Town WSDP 2007/08 to 2011/12 The overview of the situation with respect to water returned source is given in the table below: In the return effluent In the Stormwater In the river 1. Is water quality measured? (Yes/no) Yes Yes Yes 2. Do you monitor it yourself? (Yes/no) Yes Yes Yes 3. If no, who does? NA NA NA 4. Monitoring intervals (daily, weekly, monthly, quarterly, bi-annually, annually) Weekly Weekly Weekly 5. Are these results available in electronic format? (Yes/no) Yes Yes Yes 6. For wastewater treatment works discharges to the water resource: % of time within the requirements of special or general standards (Regulation 991) 76% NA 37%** ** increased monitoring and sampling required. Vleis and coastal areas comply 68% and 80% of the time respectively. Random tests are done to monitor illegal discharge of industrial effluent to the stormwater system in accordance with the Stormwater Bylaw. Although it was previously an urgent requirement to adhere to the proposed 2010 standards, the implementation of these standards is currently being delayed by DWAF on the grounds that they are unaffordable. The City has been asked by DWAF to ensure that its WWTW comply with the 1984 Standards . However, each application for upgrading existing and building new WWTWs is being assessed on its merit and the reserve determination of the receiving water body. Providing there is sufficient funding the Water and Sanitation Services Department will ensure that 90% of treated effluent is in compliance with current DWAF standards (1984 standards) by 2010 and 100% by 2012. The current level of compliance is 76%. Scientific Services generates monthly, quarterly and annual aggregate assessments of compliance for each individual treatment works and an overall summary for all facilities. Graphical representation of these statistics gives a visual “dashboard” of compliance for the key constituents stipulated in the permit is given in the table below. For a comprehensive spreadsheet of results at each wastewater treatment plant for the year 2006 GOTO. Final Effluent Quality Compliance with Standard (%) WORKS Susp Solids Chem Ox Demand Ammonia E Coli Athlone 98 98 98 0 Bellville 78 82 62 2 Borcherds Quarry 100 98 86 65 94 City of Cape Town WSDP 2007/08 to 2011/12 WORKS Susp Solids Chem Ox Demand Ammonia E Coli Cape Flats 49 47 49 83 Gordons Bay 100 98 96 93 Klipheuwel 96 60 38 89 Kraaifontein 98 92 76 89 Llandudno 96 98 96 42 Macassar 100 90 72 80 Melkbosstrand 100 100 100 94 Millers Point 69 29 76 95 Mitchells Plain 98 96 92 48 Oudekraal 79 67 85 81 Parow 86 72 88 66 Potsdam 86 26 20 26 Scottsdene 96 89 96 91 Simons Town 76 4 37 62 Wesfleur – Domestic 100 98 100 100 Wesfleur - Industrial 88 45 88 60 Wildevoelvlei 94 94 100 96 Zandvliet 98 100 92 98 MORE THAN 90% COMPLIANCE 75% - 90% COMPLIANCE LESS THAN 75% COMPLIANCE Natural features such as rivers, wetlands and vleis form integral components of the stormwater management system with diverse ecological, aesthetic and recreational functions. Many have over the past decades been significantly altered or obliterated by canalisation, urban runoff induced erosion and discharge of polluted waters. Apart from it’s primary drainage function, the stormwater system also conveys final effluents from inland wastewater treatment plants to the coastline. Activity associated with urban development, unless appropriately managed, impacts negatively on the water quality of receiving waters. This poses public health concerns and degrades the ecological health of the inland water bodies in particular. The Catchment, Stormwater and River Management Branch within the Roads & Stormwater Department is responsible for the routine monitoring of coastal and inland waters. Laboratory services are provided by the Water Services Department. Various parameters, which include the physical, chemical, biological and aesthetic properties of the water, are evaluated against the applicable South African Water Quality Guidelines. For results for the 2006 Hydrological year refer to Inland and Coastal Water Quality Report produced by CSRM 95 City of Cape Town WSDP 2007/08 to 2011/12 (GOTO). In addition, under the umbrella of the national River Health Programme (http://www.csir.co.za/rhp/) the ecological health of the City’s rivers is assessed annually. During 2004, an Environmental Management System was established for the Potsdam Wastewater Treatment Works by the Environmental Planning Department. The development of further EMS projects have been postponed until each treatment works achieves compliance with effluent standards. Atlantis Aquifer An Environmental Management System (EMS) has been completed for the Atlantis Aquifer System, and an environmental consultant audits the EMS on an annual basis. In addition an environmental officer for the area was appointed in July 1999, to safeguard the environment, water supply infrastructure and to educate the public. The Council for Scientific and Industrial Research (CSIR) assist in monitoring water quality and aquifer levels on a regular basis. In terms of the National Water Act (1998), aquifers are protected by law. Silwerstroom Spring which arises on the edge of the Atlantis dunefield is an important component of the Atlantis Aquifer water supply scheme: good quality water from the spring is used to blend with aquifer water. Abstraction of water at the Silwerstroom weir results in drastic daily water level fluctuations which has had a negative impact on the ecological health of the system and may have contributed to the growth of filamentous algae in the pool upstream of the weir. This practice has however recently stopped due to clogging of pump equipment by algae. A consequence of this has been that the Silwerstroom Spring now overflows the weir and is permitted to flow down to the sea thus restoring some of the ecological functioning of the system. The spring is also unique since it supports a population of the endemic fish species, Galaxias zebratus (Cape galaxias). This Gondwanaland relic’s closest genetic family is located in South America! The Water and Sanitation Department and ecologists from Scientific Services and DWAF are seeking solutions which will alleviate algae growth, allow sustainable abstraction and leave sufficient flow for the system and the Galaxias population to remain healthy. F.3.2.1.5 Quality of water returned to the resource : rural Refer to F.3.2.1.4 F.3.2.1.6 Pollution contingency measures Effluent from industrial consumers generally is discharged into the sewage system and treated at the wastewater treatment works and is therefore not considered as a pollution threat. However, that which ends up in the stormwater system presents a real and serious threat. Containment of chemicals in storage and during transportation presents a definite risk to the stormwater system and hence the environment at large. The Water Pollution Control Inspectorate and Tradewaste Laboratory are equipped to monitor industrial effluents and provide assistance with containment during pollution incidents. 96 City of Cape Town WSDP 2007/08 to 2011/12 The Wastewater Treatment Works’ status with respect to pollution contingency measures is tabulated below: Resource Description Potential source of pollution Formal contingency Measure? Salt River Athlone WWTW Yes Kuils River Bellville WWTW Yes Salt River system Borcherds Quarry WWTW Yes False Bay Cape Flats WWTW Yes Atlantic Ocean Camps Bay Outfall Yes Sir Lowry’s Pass River Gordons Bay WWTW Yes Atlantis Ocean Green Point Outfall Yes Atlantic Ocean Hout Bay Outfall Yes Diep River Klipheuwel WWTW No Diep River system Kraaifontein WWTW No Atlantic Ocean Llandudno WWTW No Eerste River Macassar WWTW Yes Kleine Zoute River Melkbosstrand WWTW Yes False Bay Millers Point WWTW No False Bay Mitchells Plain WWTW Yes Atlantic Ocean Oudekraal WWTW No Salt River system Parow WWTW No Diep River Potsdam WWTW No Kuils River system Scottsdene WWTW Yes False Bay Simons Town No Atlantis Aquifer Wesfleur WWTW Yes Wildevoelvlei Vlei Wildevoelvlei WWTW Yes Kuils River Zandvliet WWTW Yes The word “system” indicates that the effluent is discharged into a tributary of this river F.3.2.2 Future trends and goals (water quality) F.3.2.2.1 Quality of water taken from source : urban Algae blooms and geosmin in the raw water is increasing problematic, specifically at Theewaterskloof, Voelvlei, Steenbras and Constantia Nek. Microbiological and chemical compliance to SANS 241/2005 of the drinking water is expected to remain in the “Excellent” category. 97 City of Cape Town WSDP 2007/08 to 2011/12 Growth in the city will require increased monitoring in the new reticulation areas. F.3.2.2.2 Quality of water taken from source : rural Refer to F.3.2.2.1 F.3.2.2.3 Report on quality of water taken from source : urban and rural There are no changes expected to the reporting system. F.3.2.2.4 Quality of water returned to the resource : urban There have been some improvements in the quality of water returned to resource from upgraded WWTWs. However, significant investment is still required for the overall water quality to improve and achieve 90% and 100% compliance by 2010 and 2012 respectively in accordance with the IDP document. F.3.2.2.5 Quality of water returned to the resource : rural Refer to F.3.2.2.5 98 City of Cape Town WSDP 2007/08 to 2011/12 F.3.2.2.6 Pollution contingency measures Ensure that all WWTWs and sewer pumpstations have Pollution Contingency measures. F.3.2.2.7 Strategic gap analysis (water quality) There are a number of strategic gaps: ♦ Ineffective catchment management at dams resulting in algae blooms and geosmin problems. ♦ Monitoring of drinking water quality in new areas of the reticulation is falling behind. ♦ The Program for upgrade and extension of Wastewater Treatment Works has fallen behind due to lack of funding in previous years. Overall effluent quality is still not to DWAF standards. Percentage compliance is 76% for treated effluent quality 37% in rivers 68% in coastal areas ♦ Lack of community empowerment to ensure that the polluters pays principle is enforced. ♦ Some WWTWs and sewer pumpstations do not have pollution contingency measures. ♦ Lack of understanding by the community of the excellent drinking water quality ♦ Out of 289 industrial properties that are monitored for compliance with industrial effluent bylaw standards 25% are non-compliant. F.3.2.2.8 Implementation strategies (water quality) The following strategies have been or are in the process of being implemented: ♦ In order to at least stabilise and hopefully reduce the influx of nutrients and subsequent algae blooms, serious and urgent catchment management is required by the responsible authorities. ♦ Extend reticulation network water quality monitoring. ♦ Ensure sufficient capital and human resources for upgrading and extending WWTWs ♦ CMAs need to be established in the catchment areas and wastewater charge discharge system needs to be implemented. ♦ Identify source and non-source points of pollution and implement strategy. ♦ Establish Pollution Contingency measures where there are none. ♦ Water Quality awareness campaigns (e.g Hlonipha Amanzi for WDM) ♦ Water and Wastewater bylaws awareness campaigns (Raising the Citizen’s Voice) ♦ Education of the consumer around the quality of drinking water in Cape Town. (e.g. improve consumer’s level of understanding of the excellent drinking water quality) 99 City of Cape Town WSDP 2007/08 to 2011/12 ♦ Increased monitoring of industrial effluent discharging into WWTWs ♦ Non-compliant industrial effluent – identify the worst offenders, enforce payment of penalties and encourage waste minimisation principles. F.3.3 Waterborne Sanitation F.3.3.1 Situation Assessment The majority of the properties in the Cape Town area are already served by waterborne sanitation. F.3.3.2 Future Trends and Goals The City plans to implement waterborne sanitation throughout the municipal area. In informal settlements this takes the form of shared facilities (refer to Service Level Profile in Chapter 2) while in formal areas it takes the form of a house connection. F.3.3.3 Strategic Gap Analysis The ability of the City to provide full waterborne sanitation to those in informal areas and in backyard shacks is linked to its ability to provide state housing through the national subsidy scheme or to place households on serviced sites. The ability of Water and Sanitation Services to provide households who currently have septic tanks is dependent on adequate finance being available. F.3.3.4 Implementation Strategies Waterborne sanitation is provided to all new formal residential properties. In the case of private developments it is the responsibility of the developer to provide all household connections while in the case of state housing it is funded through the housing subsidy. Water demand and water resource planning by the City has factored in the installation of waterborne sewerage for all formal and informal households. F.4 WATER CONSERVATION / DEMAND MANAGEMENT (WC/WDM) Water is a scarce resource in South Africa and also in Cape Town. For more than a century there have been periods of water restrictions followed by the development of new schemes to expand the city’s water supply, usually through the building of a dam. Until 1995 the focus was primarily on managing the supply of water by developing new schemes to meet the growth in water demand. Cape Town is a large city of approximately 3,1 million people that is expected to consume increasingly more water, because of population and economic growth. The availability of water resources and adequate bulk water and wastewater infrastructure to meet the growing water demand in the City of Cape Town (CCT) is a limiting constraint to the social upliftment and economic prosperity of the city. As early as in 1995 City of Cape Town committed itself to a 10% saving on the historical demand growth of 4 % per annum. 100 City of Cape Town WSDP 2007/08 to 2011/12 Various studies have also indicated that Water Demand Management and Water Conservation (WC/WDM) initiatives are the most feasible water augmentation options to meet the growing water demand for the city. In 2001 CCT developed a WC/WDM policy and strategy based on the outcome of the IWRP study. A number of WC/WDM projects were implemented and some of the projects such as the Khayelitsha Pressure management project were very successful and received wide recognition. The implementation of the strategy was however not sustainable and due to numerous institutional challenges the initial commitment and resources to WC/WDM were significantly reduced during 2003/2004 financial year and again during 2005/2006. The revised WC/WDM Strategy under F.4.1.4 seeks to overcome these challenges, build on experience gained and adapt to the city’s approach in light of current socio-political, environmental and urban management imperatives. Integrated Water Resource Planning The Integrated Water Resource Planning approach integrates critical planning criteria and activities into one systematic planning process. It involves the concurrent consideration of water supply and water demand management options. It is conducted using an open and participatory approach involving all stakeholders. IWRP also identifies and attempts to quantify the external costs and benefits and inherent uncertainties associated with each alternative. With the realisation that water demand management was becoming increasingly important in order to ensure future sustainability and affordability, the former Cape Metropolitan Council (CMC) decided to adopt an integrated approach to water demand management and water augmentation. Towards the end of 1999, the CMC initiated an “Integrated Water Resource Planning” (IWRP) Study. (GOTO) The aim of the Studies was to investigate at pre-feasibility level various water demand management initiatives along with various water supply augmentation schemes. Recommendations were to be made to the City of Cape Town (CCT) on where to focus their resources and attentions with the aim of meeting and managing the water demand within the Cape Metropolitan Area (CMA). The study considered the technical, institutional, socioeconomic, environmental and financial aspects of the options using a multicriteria decision making analysis. The results of the Studies indicated that a significant saving in water demand could be achieved through the implementation of certain water demand management initiatives. In comparison to the water supply options, certain water demand management initiatives would have a significantly lower implementation cost, could be implemented in a shorter time frame and were generally more environmentally and socially acceptable. A full suite of the Reports detailing the various investigations carried out under the IWRP Study are available for scrutiny in the offices of the Bulk Water Branch of the City of Cape Town. 101 City of Cape Town WSDP 2007/08 to 2011/12 The need for WC/WDM The need for a WC/WDM at CCT is not limited to the immediate water resource shortages and includes the following: i. Reconciling supply and future demand. Various studies have clearly indicated that WC/WDM measures are the most feasible options for reconciling supply and future demand. ii. Financial viability of the Water Services. WC/WDM can contribute significantly to ensuring the financial viability of water service delivery in CCT in the following ways: ¾ Reducing the direct operating costs by reducing non-revenue demand ¾ Reducing the operating cost of revenue demand (not significant) ¾ Increasing income from consumers through more equitable tariffs ¾ Increasing income by capacitating non-paying consumers (reducing consumption to affordable levels) to pay for water ¾ Postponing capital infrastructure requirements iii. Water resource and environmental protection. Limiting water abstracted from rivers and also reducing the pollution discharged through the wastewater system can protect the environment. iv. Assist in alleviating the current problems of the wastewater system. The wastewater treatment in CCT is currently under severe stress due to lack of capacity. There are a number of treatment plants where hydraulic loading is the key constraint and WC/WDM can play a significant role in alleviating problems and reducing costs. Consequences of not implementing WC/WDM The consequences of not implementing the entire WC/WDM strategy can be significant and will depend on the extent of implementation. Some of the important consequences are as follows: a. Premature development of the next water augmentation scheme at significant cost. b. The aim of achieving sustainable and affordable service delivery to lowincome areas could be threatened. c. The existing loss of income to Council will continue to increase. Current levels of loss of income could be as high as R 205 million per annum (20% of total demand at an average selling price of R3.5 /kl). d. The existing direct cost of distribution losses will continue to increase. Current financial losses due to distribution losses are estimated as R 15 million per annum. (Assuming 10% of total demand and R0.5 / kl) 102 City of Cape Town WSDP 2007/08 to 2011/12 The role of WC/WDM in postponing a new water resource augmentation scheme Analysing the potential role of WC/WDM on the two possible future demand scenarios, a high water demand scenario and a low water demand scenario, illustrate that WC/WDM can postpone the need for further water resource augmentation scheme by a number of years. The figures below illustrate both the impact of previous WC/WDM initiatives and water restrictions and the estimated impact of the proposed strategy on future water demand requirements. Figure F.4a illustrates the existing demand and the water availability, (EEWE, including Berg river scheme). There are three high water requirement projections illustrated each starting at a different point on the existing curve. The figure clearly indicates that if we assume that the impact of the water restrictions is sustained and existing water consumers do not return to their previous habits, then a new water augmentation is required during 2013 (light blue line). If however we assume that existing consumer return to their previous habits prior to 1999, then the next water augmentation scheme would have been required in 2002. Figure F.4a: Impact of past restrictions and WC/WDM Impact of restrictions on High Water Requirement 780 680 580 480 380 280 19 95 19 97 19 99 20 01 20 03 20 05 20 07 20 09 20 11 20 13 20 15 20 17 20 19 20 21 180 existing starting 1999 starting 2000 starting 2006 EEWE Figure F.4b illustrates the proposed impact of the W/WDM strategy assuming that existing consumers are not allowed to return to their previous water use behaviour. The diagram illustrates that with the proposed WC/WDM strategy the next water augmentation can be postponed until 2029. 103 City of Cape Town WSDP 2007/08 to 2011/12 Figure F.4b: Impact of proposed WC/WDM 680 630 580 530 480 430 380 330 280 230 180 19 95 19 98 20 01 20 04 20 07 20 10 20 13 20 16 20 19 20 22 20 25 20 28 20 31 20 34 20 37 Million m^3 per annum Impact of proposed WDM - High Water Requirement Year EEWE Full WC/WDM existing no more WC/WDM There is no apparent reason why the demand of the existing consumers should be allowed to return to its previous levels. The WC/WDM strategy should focus to ensure that current efficiency levels are maintained through the following measures: a. Capitalise on the consciousness and current consumer behaviour on water usage by increasing consumer awareness and providing further consumer assistance (i.e. water audits and handing out of low flow shower heads and hippo bags) b. Ensure the implementation of the WC/WDM strategy offsets any additional increase in demand by existing consumers. This can be achieved if the budget allocation for the strategy is approved. c. Enforce the new WC/WDM by-laws. Opportunity for reducing wastage and increasing efficiency Based on the 2004 demand analysis and from the various discussions with various key role players it is estimated that the implementation of WC/WDM can achieve the following savings: a. Reduction of water wastage from an estimated 148 Ml/day to 111 Ml/day. This included both reticulation leaks and plumbing leaks by consumers. b. Reduction of inefficient water usage from 210 Ml/day to 147 Ml/day c. Further treated effluent reuse of approximately 65 Ml/day 104 City of Cape Town WSDP 2007/08 to 2011/12 d. Reduction in the normal natural growth rate due to new consumers by 25 % per annum. Reduce growth rate from 3% to 2%. (excluding reduction of existing water usage) It can therefore be concluded that the water demand can be reduced through WC/WDM by 323 Mlday. The following table illustrates where the various opportunities exist within each sector. The savings achieved to date based on the 2004 demand are estimated as 73 Ml/day assuming a natural growth rate of 3.09% per annum. The savings achieved are a combination of the WDM interventions as well as the impact of the water restrictions. The activities and the target savings that can be achieved are illustrated in the table below: 105 City of Cape Town WSDP 2007/08 to 2011/12 Activities that will achieve the savings envisaged. Inefficiency component Max Saving % savings target Target Savings (Ml/day) 1 Reduction of UAW (leaks only) 93.0 60% 55.8 2 Inefficient water consumption in poor areas 39.2 75% 29.4 Activity to achieve saving · Comprehensive management programme Primary necessity reticulation · Financial sustainability of Council Comprehensive management programme · Financial sustainability of in poor communities Council · 3 4 5 Inefficient water consumption of business / industry Inefficient water consumption of domestic Recycling and alternative water resources 77.0 148.7 87.0 80% 75% 75% 61.6 111.5 65.3 . Behavior change · Retro-fitting · Leak repair . Behavior change · Retro-fitting · Leak repair · Effective tariff . Effluent recycling plants . Well and bore holes · rain harvesting 106 Affordability for consumer · Water consideration resource · Water considerations resource · Water considerations resource City of Cape Town WSDP 2007/08 to 2011/12 Inefficiency component Max Saving % savings target Target Savings (Ml/day) Activity to achieve saving · Total 444.8 Unconventional resources 323.5 107 Primary necessity City of Cape Town WSDP 2007/08 to 2011/12 F.4.1.1 Water resource management interventions: Situation Assessment and Implementation progress to date In 2003/04 the daily average water demand was 850Ml per day. During the severe level 2 water restrictions of 2004/05 it dropped to 737Ml/day. Since partially relaxing the water restrictions while maintaining several Water Demand initiatives, it has climbed again to 796Ml per day in 2005/06 but still well below the peak of two years earlier. The variation results from many factors including people’s reaction to the variation in restriction levels, how much winter rains are received as well as the WDM projects and programmes undertaken. The indicator being used to track performance in reducing water demand is “% Reduction in actual demand below the predicted Unconstrained Water Demand Curve”, the latter being what demand would have been if demand patterns of 2001 were to continue unabated. At July 2006 this indicator stood at 28%, about the same as a year earlier. This can be compared to the target set earlier of reaching 20% by 2010. It is conceded that the restrictions during the drought of the summer of 2004 had a major impact, but what is significant is that the demand has not jumped back up to anything near the Unconstrained demand. In fact, another measure of “% Reduction below the Low Water Demand Curve”, the latter being a target curve strived for, was beaten by 13%. The Water Demand Management Unit has initiated many projects with the intention of reducing the water demand. In addition, most of the maintenance activities of the Reticulation branch also have a Water Conservation/Water Demand Management impact, for example replacing a leaking water main. Reduction of non revenue demand and reticulation management F 4.1.1.1 Targets for reducing unaccounted for water and water inefficiencies The Unaccounted for Water (UAW) in the City stands currently at 19% or 151 Ml/day. (Refer to notes on UAW under Chapter F.6 Water Balance.) In 2004 the level of UaW was at 23.3 % or 186 Ml/day. The overall targeted savings for this component by 2010 is 55.8 Ml/day which will reduce the level of unaccounted for water to approximately 16.3 % of the total demand. F 4.1.1.2 Reducing high pressures for residential consumers : urban It is estimated that the pressure reduction can reduce the overall water demand by 25.02 Ml/day. In the last financial year, two pressure management projects were completed, which reduce excess pressure in a supply zone, thereby reducing losses through any leaks: 108 City of Cape Town WSDP 2007/08 to 2011/12 Mfuleni The average pressure in this township was reduced from 7 to 4 bar, generating a saving of 36 000 kl (R200 880) per month. The night flows were significantly reduced by more than 50%. The low project cost of R300 000 yields a very short payback period of only 2 months. Investigations are being done to further reduce the pressure at night, by means of time-modulated specialist controllers. Gugulethu Further savings can be obtained from the system installed, but current statistics indicate a saving in the region of 48 180kl (R 268 844) per month. The payback period is only 1 month. It is estimated that combined reductions in demand from the projects has already resulted in savings of approximately 2.5 Ml/day. F.4.1.1.3 Reducing high pressures for residential consumers : rural The City has a very small rural component and reducing pressures here will result in an insignificant water saving. Consumer / end-use demand management F4.1.1.4 Public information and education programmes Consumers have been made aware of the need to save water through a variety of means. Many shopping malls have been targeted in the Metro together with the Airwave media. Display stands have been set up at most events held around the City including during Local Government-, Water- and Sanitation Weeks. The awareness and education campaign ‘Hlonipha Amanzi” is run primarily in informal Settlements, the aim being to ensure that water is not wasted through lack of knowledge, once fully serviced plots are provided. This is a proactive, enabling way of dealing with issues around wastage prior to them occurring. This campaign will be continued. F4.1.1.5 Leaks Projects The focus here was to fix leaks in domestic plumbing on private property. Two projects were undertaken: Mfuleni Integrated Leaks Project The project outlook was to integrate various aspects of interaction between the community and the City with respect to Water and Sanitation Services. The project included raising awareness and training of identified individuals, with the intention of leaving skills behind in the community. This will enhance the sustainability factor in such projects. The saving statistics indicate that this project was a success and promises to sustain current savings. At the start of the project the average monthly water consumption per property was 18,5kl. This radically reduced to 11,4kl per month, boasting a saving of 7kl per month per property of which there are in the region of 8 000 in this area. The payback period has been estimated at 5 months. 109 City of Cape Town WSDP 2007/08 to 2011/12 FixIt Leaks Programme The target for this programme is indigent homes, properties under the value of R100 000. Indications were that 10% of these used in excess of 30kl per month which is unacceptably high. The project prioritised the largest-volume users in this category. As an incentive, it is agreed that arrears will be written off, should the owner keep a leak-free property for 6 months after the repair is complete. So far, 8 000 leak repairs have been completed at an average saving of 25kl per households per month. An investment of R95 000 will continue to yield an approximate saving of R558 000 per month. F.4.1.1.6 Leak and meter repair programme : rural See urban. Water resource conservation F4.1.1.7 Working for water programme; Removal of Alien Vegetation The CCT has an ongoing programme for the removal of alien vegetation in the catchment areas of their dams. This programme will have the effect of increasing available run-off. The CCT also contributes towards the removal of alien vegetation in DWAF catchments through a catchment management charge. The City’s Integrated Aquatic Weed Control Programme aims to assist with management of alien aquatic weeds which occur in rivers, canals, wetlands, dams and treatment ponds. Depending on conditions prevailing in the target water body, mechanical, manual, chemical or biocontrol methods may be recommended. The national departments of Agriculture and DWAF have established regional aquatic weed management groups (the City of Cape Town is represented on the Western Cape Regional Aquatic Weeds group) which advocate this approach. Mechanical removal methods which are sometimes combined with litter or silt removal activities can be destructive to rivers or wetlands since habitats and sediments tend to be disturbed. Timing of such activities outside of bird and frog breeding seasons is important. Chemical control methods involve the use of herbicides which have been registered for use in water and which are intended for use on the target weed. Trained operators should be used and it is useful to provide information to the public or erect signage to help with alleviating potential concerns about spraying herbicides over aquatic ecosystems. Biocontrol agents are generally insects which are natural enemies of the alien plant species. Introduction of biocontrols onto host plants can result in moderate to complete control of the nuisance plant population. Biocontrol agents are available in South Africa for control of water hyacinth (Eichhornia crassipes), water lettuce (Pistia stratiotes), parrots feather (Myriophyllum aquaticum), South American water fern (Azolla filliculoides) and kariba weed (Salvinia molesta). An addendum to the Catchment, Stormwater and River Management’s River Maintenance Guidelines entitled “Decision Support Guide for the Control of Aquatic Weeds” is available and additional advice regarding integrated aquatic weed control can be obtained from Scientific Services or Catchment, Stormwater and River Management. 110 City of Cape Town WSDP 2007/08 to 2011/12 Non-conventional Resources F.4.1.1.8 Treated Effluent re-use Two thirds of the City’s water consumption ends up in more than 22 Wastewater Treatment Works across the City from where the final effluent is normally discharged back into the environment. The opportunity for re-using the treated effluent has not yet been fully exploited. Thus far, the majority of Golf Courses in the City are using treated effluent for irrigation purposes, as do parks and sport fields. A limited number of Industries are also benefiting from the lower tariff. The total existing average daily summer re-use is estimated at 30 Ml per day or 7% of the total waste water treated. A study of more than a year ago highlighted that there still is lots of potential to expand the use of treated effluent to more users. A major extension of the Potsdam Treated Effluent Re-use scheme has been completed. It includes a new intake chamber, two new pump stations, a filtration plant, 4km of pipeline and a 40Ml storage reservoir. This scheme is able to re-use 17Ml/day of treated effluent, saving on the same amount of potable water use. It was constructed at a cost of R19,0M. F.4.1.2 Water resource management interventions: Future trends and goals Reduction of non revenue demand and reticulation management F4.1.2.1 Targets for reducing unaccounted for water and water inefficiencies: urban As the implementation of the WC/DM Strategy intensifies the assumptions will be tested and the targets reviewed either up or down depending on the accuracy of the current assumptions. District management areas will be implemented throughout the Council by installing additional district meters. Leak detection activities will be intensified and a dedicated team will soon be established. F.4.1.2.2 Leak reducing high pressures for residential consumers : urban Further projects will be implemented and it envisaged that pressure reducing valves will be installed in two more district management areas in the next financial year. One of the areas will be target for pressure reduction will be the Atlantis (Protea Park). A city council assessment for pressure reduction opportunities will also be carried out. The target assumptions stated above will be tested and the targets reviewed either up or down depending on the accuracy of the current assumptions. F.4.1.2.3 Reducing high pressures for residential consumers : rural Refer to F.4.1.2.2 Consumer / end-use demand management F.4.1.2.4 Public information and education programmes The following programmes/projects will be continued: ♦ Water and Sanitation Weeks ♦ Media Campaign 111 City of Cape Town WSDP 2007/08 to 2011/12 ♦ School education programme and water audits ♦ Shopping Mall Promotions ♦ The “Hlonipha Amanzi” Programme In addition, the following programmes are in the process of being launched: ♦ ♦ ♦ ♦ Bylaws awareness workshops Raising the Citizen’s Voice Top 100 consumers Establishment of consumer forums A project to introduce WC/WDM during the 2010 soccer world cup will also be initiated. F.4.1.2.5 Leak and meter repair programmes : urban The following initiatives are planned for over the next two years: ♦ A comprehensive demand management project will be implemented in the Atlantis (Protea Park). ♦ Further comprehensive demand projects will be identified and rolled out over the next 5 years. ♦ The Fix-It leak projects will continue in various areas. The Fix-It leak projects targets high consumers in low cost areas until such a time as a comprehensive demand project is implemented. ♦ A comprehensive debt management policy will begin to role out. Part of the debt management will be to introduce flow limiters (demand management devices). The debt management policy will be implemented as part of the comprehensive demand management projects but also on an ad-hock basis for high consumers in low cost areas as part of the Fix-It leak initiative. F.4.1.2.6 Leak and meter repair programmes : rural Refer to F.4.1.2.5 Water resource conservation F.4.1.2.7 Working for water programme The Working for Water Programme will continue in its current state. F.4.1.3 Strategic Gap analysis (WRM interventions) The envisaged WC/WDM strategy for Cape Town is perhaps a lot more challenging and comprehensive than in most other cities in South Africa. An estimated budget of over more than R 700 million of the next 10 years is envisaged to achieve the full economic potential of WC/WDM. Monitoring the effectiveness of the strategy is critical as it will impact planning for the next water resource and infrastructure schemes. The most key strategic gaps in the implementation of a WC/WDM Strategy are: Resources ♦ Ensuing adequate financial resources ♦ Inadequate human resources to implement WC/WDM strategy ♦ Inadequate capacity to enforce by-laws 112 City of Cape Town WSDP 2007/08 to 2011/12 Institutional ♦ Lack of political leadership (currently been addressed) ♦ WC/WDM Strategy is not a big enough priority within the City. ♦ Differences in opinion and views regarding the role of WC/WDM by various parties within Council and with other key stakeholders. Technical capacity and tools ♦ Ineffective management information and monitoring systems ♦ Inadequate demand measurement systems and tools. ♦ Lack of key performance areas and benchmarks on a district management level and in accordance with other key classification parameters. ♦ Lack of adequate research on consumer behaviour and understanding. ♦ Lack of use of integrated water resource planning in decision-making. External constraints ♦ Lack of adequate national water efficiency standards ♦ Other consumers in the Western Cape need to also embrace WC/WDM ♦ Availability of various water efficiency appliances and fittings in South Africa. F.4.1.4 Implementation of long term WC/WDM strategy (WRM interventions) The new WC/WDM Strategy that has been developed to overcome the strategic gaps identified. The enabling objectives are seen to be as important as the implementation objectives. The Strategy will be submitted to Council in May 2007. The purpose of the WC/WDM strategy is to ensure the long-term balance between available water resources and water demand, to postpone the need for expensive capital infrastructure projects for as long as it is economically viable and to minimise water wastage. The results of the analysis indicate quite a significant potential for WC/WDM in postponing new water resource augmentation. The calculations however are based on a number of assumptions that need to be verified. In addition, and as mentioned previously, the envisaged WC/WDM strategy for Cape Town is perhaps a lot more challenging and comprehensive than in most other cities in South Africa. In the light of these factors, CCT commits to implementing and monitoring a comprehensive WC/WDM strategy. While it is acknowledged that WC/WDM is a critical component in the future planning of the Western Cape Water Supply System, the effectiveness of the implementation of the WC/WDM Strategy must be monitored and the timing of future interventions must be planned accordingly. This will ensure security of supply for the residents of Cape Town. The strategy developed is divided into Enabling objectives and Implementation objectives. The implementation objectives are sub-divided 113 City of Cape Town WSDP 2007/08 to 2011/12 into two categories; “Water demand reduction objectives” and “water resource conservation objectives” Framework of action Based on the fundamental principles of WC/WDM as well as the policy adopted in the previous WC/WDM strategy by CCT, five goals have been identified and represent the overall policy. Goals, A,B and E relate to the implementation objectives that will result in the direct reduction of water demand. Thirteen implementation objectives have been developed under the various goals. These objectives are illustrated in the table below. Goal A: CCT must by 2010 reduce and maintain the non-revenue water to below 15% of the total average demand and within accepted international benchmarks. Goal B: Water wastage by consumers should be reduced and maintained to below 2% of the total demand by 2012 and most consumers should achieve acceptable water efficiency benchmarks by 2016. Goal E: Reduce the projected potable water demand by 20% by the year 2012 and conserve Cape Town’s Water Supply. Implementation /Water Demand reduction objectives Policy Objective number Description Goal A A1 Reduce and maintain low levels of water losses through the reticulation system A2 Reduce and maintain low levels of non-revenue demand by consumers A3 Adopt and implement proactive O & M measures A4 Reduce and maintain low levels of billing and metering losses B1 Promote the efficient use of water to consumers and customers B2 Regulate and enforce the prevention of wastage of water B3 Ensure the efficient use of water in new connections and developments B4 Introduce more equitable tariffs and informative billing B5 Assist and capacitate consumers to be water efficient, including the introduction of leak repair and retrofitting projects B6 Reduce and maintain low levels of inefficient water use by Council (internal money) E1 Maximize the use of treated effluent Goal B Goal E 114 City of Cape Town WSDP 2007/08 to 2011/12 Policy Objective number Description E2 Promote alternative water resources and technologies E3 Conservation of existing water resources E4 Ensure the quality of treated effluent is of suitable standards The enabling goals defined in the strategy are as follows: Goal C: CCT must by 2009 ensure and maintain ongoing effective management systems and implement Integrated Water Resource Planning in all decisions regarding water resources augmentation, bulk infrastructure development and water efficiency projects. Goal D: CCT must adopt WC/WDM as one of the key water service delivery strategies, and must give priority to its implementation and ensure an ongoing adequate enabling environment. Enabling WC/WDM objectives Goal C Goal D Objective number Description C1 Establish appropriate district management areas and monitor the unaccountable for water C2 Ensure adequate information and policies to support decision-making C3 Ensure all decisions are supported in terms of Integrated Resource Planning (IRP). C4 Monitor the impact of WC/WDM measures and KPI D1 Ensure adequate financial resources D2 Ensure adequate human resources and processes D3 Ensure adequate transparency, stakeholder buy in and commitment Summary of requirements The following table illustrates the budget requirements for the next ten years. Not all of these requirements have not been incorporated into the 3 and 5 year budgets in this document. 115 City of Cape Town WSDP 2007/08 to 2011/12 Total programme requirements for ten years Year Operating Capital Total x 1000 x 1000 x 1000 2007/08 R 17,545 R 23,410 R 40,955 2008/09 R 39,308 R 52,447 R 91,755 2009/10 R 51,749 R 69,046 R 120,795 2010/11 R 47,518 R 63,402 R 110,920 2011/12 R 47,837 R 63,828 R 111,665 2012/13 R 25,848 R 34,487 R 60,335 2013/14 R 23,200 R 30,955 R 54,155 2014/15 R 23,264 R 31,041 R 54,305 2015/16 R 24,292 R 32,413 R 56,705 2016/17 R 24,335 R 32,470 R 56,805 R 324,897 R 433,498 R 753,395 Total Human Resource requirements (funded from Operating budget listed above) • • • • • • • 3 Prin. Technicians 1 Snr. Foreman 10 Snr. Artisans 30 Artisans 40 Workers 10 CDW’s 24 Inspectors Treated Effluent Re-use CCT has identified recycling of treated effluent as the most feasible option of alternative resources to conventional surface water resources. It forms an important part of the WC/DM Strategy (refer to Goal E). CCT had numerous existing treated effluent re-use schemes at various Waste Water Treatment Works (WWTW). The extent of existing re-use, potential for expansion and level of service was unknown due to the age of some of the networks and a lack of measurement equipment and control functions. Various studies were subsequently carried out by CCT during 2004/2005 to determine the feasibility of expanding the use of treated effluent and to determine the infrastructure requirements. The objectives of the studies were to investigate the current re-use schemes and the possibility of further 116 City of Cape Town WSDP 2007/08 to 2011/12 extensions to the re-use of treated effluent that are economically viable. The studies looked at the following: ♦ Status of existing pump and pipeline schemes ♦ Quality of treated effluent being distributed ♦ Reporting on any supply problems currently experienced by end users ♦ Assessment of potential consumers for recycled water ♦ Investigation into the possible expansion of treated effluent distribution. The feasibility study was reviewed during 2006/2007 and the information contained in this revised strategy report reflects the most recent costs and potential savings. Three main programmes have been identified in order to achieve the objective of maximising treated effluent and are as follows: a) a. Installations and modifications to infrastructure b. Operations, maintenance and effective management of the treated effluent systems c. Consumer and financial management Installations and modifications to infrastructure The proposed extensions to the infrastructure will require approximately R202 million of capital costs as indicated below: Waste Water Treatment Works (WWTW) Capital Cost Estimates (Rm) 2007 costs Development and Operating Cost (R/kl) @ 10% over 20 years (2007 Costs) Athlone R 41 R 2.42 Bellville R 40 R 2.29 - - Cape Flats R 32 R 2.55 Gordonsbay R 4 R 3.12 Kraaifontein R 2 R 1.83 Macassar R 13 R 1.48 Mitchells Plain R 14 R 2.52 Parow R 1 R 1.46 Potsdam R 13 R 2.42 Borcherds Quarry 117 City of Cape Town WSDP 2007/08 to 2011/12 Waste Water Treatment Works (WWTW) Capital Cost Estimates (Rm) 2007 costs Development and Operating Cost (R/kl) @ 10% over 20 years (2007 Costs) Scottsdene R 9 R 3.11 Wesfleur (Atlantis) R 9 R 2.76 Wildevoelvlei R 11 R 2.47 Zandvliet R 13 R 2.92 - - Marine Outfalls Total R 202 An immediate action plan was formulated to implement “quick-win” initiatives. The immediate action plan is illustrated in the table below. Potential effluent reuse figures are estimated annual averages. PLANT EFFLUENT REUSE Site Present Immediate Cost Long term Cost Ml/d Ml/d NPV(R/m) Demand Ml/d NPV(R/m) Total Athlone 2.911 0 0 14.787 41 17.698 Bellville 4.133 0.000 0 7.103 40 11.236 Cape flats 2.620 0.204 0 5.356 32 8.180 Gordons Bay 0.000 0.291 0 0.763 4 1.054 Kraaifontein 0.833 3.202 0.54 0.623 2 4.657 Macassar 2.038 0.000 0 4.949 13 6.986 Mitchells Plain 0.000 0.000 0 3.528 14 3.528 Parow 0.699 0.175 0.45 0.437 1 1.310 Potsdam 4.657 0.000 0 19.212 13 23.869 Scotsdene 0.116 3.202 2.5 1.182 9 4.500 Wesfleur 0.175 0.000 0 1.863 9 2.038 Wildevoelvlei 0.000 0.000 0 2.765 11 2.765 Zandvleit 0.291 0.000 0 2.329 13 2.620 18.473 7.073 3.49 64.895 202 90.441 Total 118 City of Cape Town WSDP 2007/08 to 2011/12 The income that can be generated from the immediate action plan is estimated at R 5.2 million per annum. The proposed activities of this programme that need to be budgeted are indicated in ascending order of priority based on the allocations of the various modifications to the WWTW and reticulation infrastructure. E1.1.1 Implement immediate measures to upgrade existing works E1.1.2 Implementation of Macassar w/t proposals E1.1.3 Implementation of Athlone w/t proposals E1.1.4 Implementation of Bellville w/t proposals E1.1.5 Implementation of Cape Flats w/t proposals E1.1.6 Implementation of Wildevoelvlei w/t proposals E1.1.7 Implementation of Mitchells Plain w/t proposals E1.1.8 Implementation of Potsdam w/t proposals E1.1.9 Implementation of Kraaifontein w/t proposals E1.1.10 Implementation of Zandvliet w/t proposals E1.1.11 Implementation of Gordonbay w/t proposals E1.1.12 Implementation of Parow w/t proposals E1.1.13 Implementation of Scottsdene w/t proposals E1.1.14 Implementation of Wesfleur (Atlantis) w/t proposals E1.1.15 Review and update feasibility study b) Operations, maintenance and effective management of the treated effluent systems The recycled effluent treatment infrastructure requires a dedicated management approach to ensure it is adequately maintained and managed. Some of the operational functions will be done by the WWTW and the reticulation staff, but a specialised team is required to carry out certain maintenance, enhancements and monitoring functions. It is also necessary to install bulk meters and carry out water balances in the same way that a water balance is carried out with the water supply distribution system and implement quality control measures to assure consistency in the quality of effluent water supplied. c) Consumer and financial management The success of maximising the use of treated effluent largely depends on marketing it effectively to potential consumers and managing the revenue from sales effectively. 119 City of Cape Town WSDP 2007/08 to 2011/12 F.5 WATER SERVICES INFRASTRUCTURE PROFILE F.5.1. Water services infrastructure A summary of the existing water supply and wastewater infrastructure as well as the estimated replacement cost (excl. consumer connections) is provided in the table below: Water Supply Infrastructure Replacement Value R mil* Dams and catchments 932 Treatment Works 1 021 Water Reticulation 8 073 Water Pump Stations 314 1 268 Reservoirs Depots (shared) 30 Sub Total 11 638 Wastewater Infrastructure WW treatment works 1 420 Sewer Reticulation 4 159 Sewer Pump Stations 284 Depots (shared) 30 Sub Total 5 893 Total 17 531 *Based on June 2003 Rand Values For a full inventory of the main infrastructure refer to the infrastructure database dated June 2003 GOTO. A detailed description of the bulk system and internal systems is not pertinent to the identification of issues and performance indicators and is therefore not described in detail. For further information refer to the various Master Plans and the studies on the bulk systems: Bulk Water : “Computer Analysis and Master Plan for Bulk Water Supply System” Bulk Wastewater : “Strategic Evaluation of Bulk Wastewater” GOTO 120 City of Cape Town WSDP 2007/08 to 2011/12 Figure F.5.1(a) : Main Components of Bulk Water Supply Infrastructure 121 City of Cape Town WSDP 2007/08 to 2011/12 Figure F.5.1 (b) Main components of Wastewater Treatment Infrastructure showing Catchments 122 City of Cape Town WSDP 2007/08 to 2011/12 Figure F.5.1(a) and Figure F.5.1(b) shows the main components of existing bulk water and bulk wastewater infrastructure in the City of Cape Town (CCT). A Geographical Information System (GIS) and Geodatabase is on operation and maps the majority of the infrastructure along with related data. F.5.1.1 Situation assessment (water services infrastructure) F.5.1.1.1 Existing infrastructure The water supply infrastructure is historically and logically categorised into two groups, namely the Bulk water supply system and the internal distribution system (Reticulation). The former system is generally in good order with sufficient capacity to meet the current required demand. Water gravitates from the majority of the dams, located mainly outside of the Cape Metropolitan area, via a number of large diameter pipelines to the water treatment works and bulk storage reservoirs from where water is distributed directly, but also via internal service reservoirs to consumers via bulk connections to the Reticulation system. A number of pumping stations are also required to boost supply in the higher lying areas. For a more detailed description of the Bulk water supply infrastructure refer to a document entitled “Bulk Water Supply Infrastructure” GOTO. The wastewater system, similar to the water system, consists of a bulk system and an internal Reticulation system. Tygerberg Hill forms the watershed, with wastewater draining towards the wastewater works, many of which are located next to the coast. The drainage areas and the location of pumping stations and wastewater works are indicated on Figure F.5.1(b). The Strategic Bulk Wastewater Study completed in June 1999 GOTO is continuously used to assess performance of existing wastewater equipment, processes and management systems and identify where improvements are necessary for more effective performance. For a more detailed description of the bulk wastewater infrastructure refer to a document entitled “Bulk Wastewater Infrastructure” GOTO F.5.1.1.2 Brief functional description of existing main infrastructure components (urban and rural) Refer to F.5.1.1.2 F.5.1.1.3 Existing groundwater infrastructure The following groundwater resources exist within the Cape Metropolitan Area. Albion Springs Atlantis Aquifer Cape Flats Aquifer Newlands Aquifer Only two of the abovementioned ground water resources are currently being exploited namely Albion springs and the Atlantis Aquifers. The Table Mountain Group Aquifer (TMG) falls outside the boundaries of the CMA. 123 City of Cape Town WSDP 2007/08 to 2011/12 Albion Springs Water from Albion Springs is treated with chlorine and lime and then pumped directly into the reticulation system of the City of Cape Town. Atlantis The Atlantis Supply Scheme comprises of two aquifers, one at Witzands and one at Silwerstroom. The number of boreholes and abstraction potential is listed below: AQUIFER NO. OF BOREHOLES ABSTRACTION POTENTIAL (APPROXIMATE) (MILLION m3/a) Witzands 30 Silwerstroom 14 5 For a schematic of the scheme GOTO The Altantis water supply scheme supplies the towns of Altantis and Mamre and is situated within the Blaauwberg area. F.5.1.1.4 Existing surface water infrastructure Only the major surface water infrastructure owned by CCT is included here. For further information on CCT (including the CCT’s smaller dams) and DWAF infrastructure GOTO Component name Steenbras Lower Dam Steenbras Upper Dam Wemmershoek Dam Steenbras Steenbras Wemmershoek Dam safety registration? Yes Yes Yes % allocation of total consumption 8.8% for upper and lower 8.8% upper lower % of domestic allocation used 100% 100% 100% Yes Yes Yes Date of last dam safety inspection Jan 2002 Jan 2002 April 2006 Date of last water restriction 2004/05 2004/05 2004/05 Number of water restrictions in last 5 years 1 but ongoing 10% for WC&DM 1 but ongoing 10% for WC&DM 1 but ongoing 10% for WC&DM Component ID Scheme name Operation Is the abstraction DWAF? registered with 124 for and 11.9% City of Cape Town WSDP 2007/08 to 2011/12 Component name Steenbras Lower Dam Steenbras Upper Dam Wemmershoek Dam purposes purposes purposes Planned Planned Planned Are spare parts available? Yes Yes Yes Number of breakages / failures per year nil nil Nil Physical condition (in operation, poor, good) Good Good Good Cost of refurbishment required t.b.d. t.b.d. R12m Cost of required n/a n/a n/a Date Constructed 1921, raised 1928, raised 1954 1977 1957 Expected total lifespan 78 78 90 R183m R47m R470m Annual operating cost t.b.d. t.b.d. t.b.d. Annual maintenance cost t.b.d. t.b.d. t.b.d. Catchment area (km2) 68,6 29,7 86 Full supply storage capacity (m3) 33.5 million 31.7 million 58,6 million Type of structure (dam, rim of river, abstraction) Dam Dam Dam Spillway capacity (m3 / sec) 600 800 770 (SEF) Total annual assured yield (m3 / annum) 40 million Upper & Lower combined 54 million Can the dam capacity be increased? No No No Capacity available for development (%) WC System at capacity WC System at capacity WC System at capacity Functionality Maintenance – demand, planned none, infrastructure infrequent, replacement Asset Assessment Estimated 2003) replacement value (Jan Type and Capacity Wemmerhoek Dam 125 City of Cape Town WSDP 2007/08 to 2011/12 The Wemmershoek Dam was completed in 1957 and is owned and operated by the City of Cape Town. The dam is situated on the Wemmershoek River in the mountains near Franschhoek and has a capacity of 58,6 Mm3. The dam has a gravel and boulder embankment with a sloping clay core. The Wemmershoek Water Treatment Plant is situated at the base of the dam wall. Wemmershoek Dam has a yield of 51 Mm3/annum at 99% assurance of supply. When Wemmershoek Dam was constructed a compensation agreement involving an exchange of water rights for agricultural use, between Wemmershoek Dam and the RSE scheme was made and a 10 Mm3 annual release is made into the Berg River from the RSE Scheme in lieu of that from the Wemmershoek Dam. Table 3 in Annexure “A” in GOTO sets out the main characteristics of the Wemmershoek Dam. Steenbras Upper and Lower Dams The construction of Steenbras Lower Dam was completed in 1921. In 1928 the dam wall was raised by 12,29 m and then raised again to its present height. The capacity of Steenbras Lower Dam is 36,2 Mm3. Steenbras Upper Dam was completed in 1977 and is situated 5 km upstream of Steenbras Lower Dam. Steenbras Upper Dam was constructed for a dual purpose of providing an upper reservoir for the City of Cape Town’s Steenbras Pumped Storage Scheme and for supplying water for domestic/industrial use to Cape Town. The capacity of Steenbras Upper Dam is 31,7 Mm3. Both Steenbras Upper and Lower Dams are owned and operated by the CCT. Steenbras Water Treatment Plant is situated on the Western side of the Hottentots Holland Mountains and receives its water via a 752 m long tunnel from Steenbras Lower Dam. Steenbras Upper Dam is also an integral part of the Palmiet Phase 1 system and stores water transferred via a canal from the Palmiet River. Table 4 in Annexure “A” in GOTO Steenbras Upper and Lower Dams. sets out the main characteristics of The combined historic firm yield of both dams together is approximately 38 x 106 m3. Kleinplaas and Lewis Gay Dams Kleinplaas and Lewis Gay Dams are both situated on the Woel River and have storage capacities of 1,36 Mm3 and 0,18 Mm3 respectively. Water is also pumped into Kleinplaas Dam from the small Rawson Reservoir in the adjacent Klawer River catchment. In 1996 the yield of the system was estimated to be 1,85 Mm3/annum at 96% assurance. The dams are owned by the CCT and water from the two dams is treated at Brooklands Water Treatment Plant. Table 5 in Annexure “A” in GOTO sets out the main characteristics of the dam. Table Mountain Dams 126 City of Cape Town WSDP 2007/08 to 2011/12 There are 5 dams utilised for water supply which are situated on the top of Table Mountain. All these dams are owned and operated by the CCT. Woodhead Dam and Hely-Hutchinson Dam The construction of Woodhead Dam was completed in 1897. The dam is on the Disa River and has a capacity of 0,955 Mm3. The dam is a stone faced structure of cement mortar, and rubble fill. Hely-Hutchinson Dam was completed in 1904. The dam also lies on the Disa River and acts as an extension to the Woodhead Dam. The dam has a capacity of 0,927 Mm3. The outlet works on the Woodhead Dam feeds the water back into the Disa Gorge en route to the Twelve Apostle tunnel. Both dams are owned by the CCT and their water is treated at Kloof Nek Water Treatment Plant. Table 5 in Annexure “A” of GOTO sets out the main characteristics of the dams. De Villiers Dam, Victoria Dam and Alexandra Dam The Victoria Dam was completed in 1895 and has a capacity of 0,128 Mm3. Alexandra Dam was completed in 1903 and has a storage capacity of 0,126 Mm3. The De Villiers Dam was completed in 1910 and holds 0,243 Mm3 of water. All three dams are located on the Disa River, with water from Victoria Dam being discharged into the Alexandra Dam as the levels in that dam dropped, and from there into the De Villiers Dam. F.5.1.1.5 Existing water treatment works infrastructure There are 22 wastewater treatment works within CMA as tabulated below: NAME OF WASTEWATER TREATMENT CAPACITY (Ml/day) Cape Flats Wastewater Treatment Works 200.0 Athlone Wastewater Treatment Works 105.0 Zandvliet Wastewater Treatment Plant 55.0 Bellville Wastewater Treatment Plant 46.0 Mitchells Plain Wastewater Treatment Works 37.5 Macassar Wastewater Treatment Plant 34.0 Borcherd’s Quarry Wastewater Treatment Works 33.0 Potsdam Wastewater Treatment Works 32.0 Wildevoëlvlei Wastewater Treatment Works 14.0 Wesfleur Wastewater Treatment Works 14.0 Kraaifontein Wastewater Treatment Plant 7.0 Simon’s Town Wastewater Treatment Works 5.0 Scottsdene Wastewater Treatment Plant 4.5 127 City of Cape Town WSDP 2007/08 to 2011/12 NAME OF WASTEWATER TREATMENT CAPACITY (Ml/day) Gordon’s Bay Wastewater Treatment Plant 3.5 Melkbosstrand Wastewater Treatment Works 2.5 Parow Wastewater Treatment Plant 1.2 Llandudno Wastewater Treatment Works 0.5 Dover Wastewater Treatment Works 0.1 Philadelphia 0.08 Oudekraal Wastewater Treatment Works 0.03 Miller’s Point Wastewater Treatment Works 0.03 Klipheuwel 0.03 For a full description of bulk wastewater infrastructure GOTO F.5.1.1.6 Existing pump stations infrastructure The existing bulk water pump stations infrastructure is given below: PUMP STATIONS ATLANTIS NO. OF PUMPS FLOW PER PUMP UNIT (Mℓ/day) HEAD (m) RATED MOTOR POWER (kW) EACH Softening Plant Raw Water 3 8,4 50 55 Softening Plant Product Water 3 9,1 8 15 Witzands No. 1 3 7,8 120 185 Witzands No. 2 3 7,8 120 185 Witzands No. 3 2 8,6 71 160 Silverstroom No. 1 2 6,0 18,5 18 Silverstroom No. 2 2 5,7 110 110 Silverstroom No. 3 2 5,7 110 110 Silverstroom No. 4 2 5,7 110 110 Proposed Witzands “A” 3 14,4 166 410 Proposed Witzands “B: 3 13,9 240 575 Weir 128 REMARKS City of Cape Town WSDP 2007/08 to 2011/12 PUMP STATIONS NO. OF PUMPS FLOW PER PUMP UNIT HEAD (m) RATED MOTOR POWER (kW) EACH 77,4 56 REMARKS (Mℓ/DAY) Wynberg No. 1 1 4,3 1 4,3 Wynberg No. 2 1 23,0 8,40 330 Monterey 1 19,0 80,0 250 1 19,0 86,0 250 Pumping in parallel – 7,2 Mℓ/day Pumping in parallel – 21,1 Mℓ /day Garlandale 1 91,0 104,0 1 400 Kildare Road 1 65,4 43,6 400 1 65,4 87,2 400 Albion Spring 1 4,8 100,00 90 Newlands 535 1 50,0 50,0 373 Voëlvlei Low Lift 3 68,1 24,0 306 2 79,5 29,0 429 5 68,1 120,0 1 313 1 22,7 125,0 429 3 60-300 110 1 700 1 23 90 400 1 23 90 400 Voëlvlei High Lift Firlands 1 Wynberg No. 3 Variable speed motor Variable speed motor Pumping in series – 69,0 Mℓ/day Variable speed motor Variable speed motor Variable speed motor. Maximum 300 Mℓ /day with 3 pumps For a full description of bulk water and bulk wastewater pumpstations GOTO. For a full description of the water and sewer reticulation pump stations refer to the individual master plans. 129 City of Cape Town WSDP 2007/08 to 2011/12 F.5.1.1.7 Existing bulk pipeline infrastructure For a description of bulk water and bulk wastewater infrastructure GOTO. For a full description of the water and sewer reticulation pipelines refer to the individual master plans. F.5.1.1.8 Existing reservoir infrastructure The main characteristics of the CCT’s Bulk Water Service Reservoirs are listed in the table below: NO. SERVICE RESERVOIR CAPACITY @ FSL FSL DEPTH (Mℓ) (m) RL (m) 1 Blackheath Upper 48,20 174,50 7,28 2 Blackheath Lower 537,60 110,60 11,84 3 Constantia Nek 3,38 230,97 7,32 4 Monterey 23,35 189,06 6,39 5 Newlands Upper 132,60 138,20 7,63 6 Plattekloof 583,60 110,97 12,23 7 Tygerberg No. 1 33,44 110,57 7,64 8 Tygerberg No. 2 275,90 110,57 12,19 9 Wynberg No. 1 8,64 118,19 3,50 10 Faure 614,20 110,68 12,22 11 Glen Garry 149,20 140,20 6,88 12 Melkbos No. 1 20,00 100,00 11,75 13 Melkbos No. 2 20,00 100,00 11,75 14 Witzands (boreholes) 0,250 60,00 2,00 15 Pella No. 1 10,00 241,95 9,69 16 Pella No. 2 40,00 239,4 6,7 17 Hospital No. 1 10,00 193,50 8,2 18 Hospital No. 2 20,00 193,50 9,0 19 Midlands 10,00 175,00 9,08 20 Silwerstroom (boreholes) 1,00 25,52 5,82 For a description of the reservoirs GOTO. For a full description of the water and sewer reticulation reservoirs refer to the individual master plans. 130 City of Cape Town WSDP 2007/08 to 2011/12 F.5.1.1.9 Existing reticulation infrastructure (by supply zone) The main supply zone for the city is the 110 meter system. There are a number of other water supply zones to higher areas. The supply zones also correspond to the areas of the former pre-1997 local authorities. Recently there have been problems with the AC pipelines in Kraaifontien. It would appear that the reason for these reaching the end of their useful life is that these did not include slag. For a full description of the water and sewer reticulation infrastructure refer to the individual master plans. F.5.1.1.10 Existing Sanitation Infrastructure Stormwater Ingress into Sewers Stormwater ingress into sewers is one of the major problems facing Water and Sanitation Services in CCT. The ingress negatively impacts on the capacity of the conveyance system, as well as that of the wastewater works. The causes of the ingress can be summarized as follows: The sewerage network is aging and starts to fail. A big portion of the network was constructed with pitch fibre pipes, in conditions which are not suitable for this type of pipe material. The result is that the pipes will not reach their expected design lifespan. The pipes fail unpredictable and progressively which leads to groundwater ingress for years before the pipe finally fails completely. Only then does the problem become visible and can be repaired. In some catchments, glazed clay pipe was used. CCTV inspections have shown that root ingress into the joints is a problem. The biggest problem with the pipes is that the pipes fail at the ogee but don’t collapse. The failure creates a big opening for water to enter or exit and sand and roots to enter. Poorly constructed manholes leads to ingress through the joints. Where sewerage gasses are a problem, the mortar in the concrete has been dissolved which leads to leaking joints. Theft of manhole covers, especially in low-lying areas, leads to storm water ingress House-connections which are usually constructed by contractors are not completed with the correct materials or skill and lead to open joints. In some of the older areas, the storm water from the property cannot drain to the street. The result is a flooded back yard and proof was found that the consumers will lift the sewer manhole covers to drain the water away. A problem across the City is the connection of roof water down pipes to the sewerage system. Replacing of stolen and broken covers is done on a routine basis and the replacement of pitch fibre replacement is approximately 25% complete. The silt problems in the Cape Flats sewers remains a problem because there is insufficient capacity in the one line to allow the other to be taken out of commission for a period.. 131 City of Cape Town WSDP 2007/08 to 2011/12 The Lourens river to Macassar WWTW sewer has reached the end of its useful life and collapses are a regular occurrence. There are also specific areas where infill and densification has resulted in capacity constraints. F.5.1.1.11 Existing sewerage treatment works infrastructure Financial investment into wastewater treatment infrastructure has been lacking historically due to the high demand on capital throughout the city and this is affecting essential maintenance and upgrading which results in further deterioration of the infrastructure or “asset stripping”. Where investment has taken place, benefits have been achieved through improved wastewater treatment processes, effluent quality, sludge management, effluent re-use and the creation of treatment capacity to cater for development in the City. This in turn improves the re-use potential of wastewater effluent. Although it was previously an urgent requirement to adhere to the proposed 2010 standards, the implementation of these standards is currently being delayed by DWAF and each application for upgrading is being assessed on its merit and the reserve determination of the receiving water body. Should the City be again required to implement the DWAF’s proposed 2010 standards, the capital requirements would have to be substantially increased. Furthermore all of the city’s 22 WWTWs would have to be upgraded to meet these requirements. Any increase in capital budget allocation for this purpose will impact the sanitation tariff. As a result of the lack of investment into wastewater treatment infrastructure the % compliance of Treated Effluent quality with DWAF standards is low at 76% for the four critical operational parameters viz., COD,TSS,FSA and E.coli. Major sustained further investment is required to get to higher levels. Capital of R77,4M was spent on more than 14 Treatment Works during 2005/06 as part of a significant 10 year programme ahead to deal with the requirements for improved effluent quality compliance as well as treatment capacity for the proposed development in the metropolitan area. Since 2004/05 the Wastewater Treatment Branch has experienced significant success in sludge-to-land/ composting as a means of beneficial sludge disposal. This project is an example of private-public partnership for mutual benefit and has led to soil enrichment of farming land as well as reduced the uptake of valuable space on landfill sites. This initiative is being carried out with the approval of DWAF. A schedule of the Wastewater Treatment Works outline key characteristics and other data is given in the following tables. The following abbreviations apply to the tables that follow: 132 City of Cape Town WSDP 2007/08 to 2011/12 AS = Activated Sludge; BF = Bio filters; RDU = Rotating Disc Unit; Ox Pond = Oxidation Ponds LA = Land application; Comp = composting to other = liquid sludge take to another treatment works for handling ind = industrial re-use; irrig = used for irrigation volume recycled is estimated no (GA) = covered by General Authorisation Wesfleur eff comp.: 1st fig = Dom, 2nd fig = Ind. GW recharge = groundwater recharge The statistics applicable to the existing wastewater treatment works and sewer outfalls are contained in the following tables. For the spreadsheet of these tables GOTO Athlone Bellville Borcherds Quarry Camps Bay ATH BEL BOR CBY Current owner CoCT CoCT CoCT CoCT Current operator CoCT CoCT CoCT CoCT Future owner / WSA (If applicable) CoCT CoCT CoCT CoCT Future operator / WSP (If applicable) CoCT CoCT CoCT CoCT Date constructed 1920's 1950's 1973 1978 Expected total lifespan >2020 >2020 >2020 >2020 R700 M R350 M R210 M R35 M Annual operating cost (2006/2007 FY) R 13,678,326 R 11,192,016 R 9,937,515 R 429,733 Annual maintenance cost (2006/2007FY) R 2,275,860 R 3,206,505 R 3,205,590 R 201,561 Type of plant AS AS AS Sea Outfall Design Capacity – Hydraulic Load (Ml/day) 105 54.6 33 5.5 106.8 51.8 31.1 2.1 nil 5.1 5.8 61.8 Design Capacity – Organic Load (COD kg/day) 99,000 63,930 39,600 4,400 Design Capacity – Organic Load - population equivalents 900,000 581,182 360,000 40,000 Present Organic loading - pe's (annual daily average) 788,527 561,047 400,000 19,903 12.4 3.5 NIL 50.2 mag + flume open flume open flume magnetic 73,000 14,691 12,045 2,000 Component name Component ID Institutional status Asset assessment Estimated replacement value (based on R7 million/Ml) Type (process) & capacity Present hydraulic loading (Annual daily average) How much capacity is still available for development? (%) How much capacity is still available for development? (%) Inlet meter (type) Operation Permitted effluent volume (Ml/annum) 133 City of Cape Town WSDP 2007/08 to 2011/12 Component name Athlone Bellville Borcherds Quarry Camps Bay Total volume of water received and treated per year (Ml) 38,982 18,907 11,351 766 Discharge volume (Ml/annum) 38,982 17,837 10,900 766 Volume of effuent recycled (Ml/annum) 0 1,070 365 0 Applications of recycled effluent (i.e. irrigation, mining, etc) - ind + irrig irrig - 24 24 24 0 Discharge into (description of source) river river river sea Does raw wastewater contain industrial effluent? yes yes yes no own staff own staff own staff - 2,500 1,200 3,100 150 beds, to other mech mech - 11,000 37,857 15,294 - 40 14 17 - 4,400 5,300 2,600 - some, LA LA Comp + LA - weekly weekly weekly weekly own own own own no yes no no 933B 476B 1457B 1527B 09-03-1981 11-10-1979 17-01-1991 24-06-1992 expired vol exceeded valid valid yes yes yes yes Compliance with Suspended Solids Standard 98.0 78.4 100.0 N/A Compliance with Chemical Oxygen Demand Standard 98.0 82.0 98.0 N/A Compliance with Ammonia Standard 96.1 62.7 86.3 N/A Compliance with E Coli Standard 0.0 2.2 65.2 N/A Describe the physical condition (in operation, poor, good) fair to good fair to good fair to good good How well is the infrastructure maintained? reasonable reasonable reasonable good Are spare parts readily available? (Yes/No) yes yes yes yes Number of breakages / failures per year >10 >10 >10 <10 Operating hours per day (manned hours per day) Industrial Effluent control (by whom) Solid waste disposal - grit& screenings (m³/annum) How is sludge dewatered Sludge produced (m³/annum) Solids content of sludge as removed offsite (%) Annual mass on dry basis (Tons) Is sludge used beneficially? If so how How often is water quality monitored? (state frequency) What laboratory is used? Is stormwater infiltration an operating problem (yes/no) Legislative requirements DWAF Permit Number Date of issue Still valid (yes/no) Has licence ito National Water Act been applied for. Effluent Quality (calendar 2006) Functionality 134 City of Cape Town WSDP 2007/08 to 2011/12 Athlone Bellville Borcherds Quarry Camps Bay digesters nil mat. Ponds nil inlet screens belt press, centrifuge nil sludge dewatering maturation ponds, disinfection disinfection nil no yes no no Cape Flats Dover Gordons Bay Green Point CAP DOV GOR GRN Current owner CoCT CoCT CoCT CoCT Current operator CoCT CoCT CoCT CoCT Future owner / WSA (If applicable) CoCT CoCT CoCT CoCT Future operator / WSP (If applicable) CoCT CoCT CoCT CoCT Date constructed 1960's 1984 1994 1985 Expected total lifespan >2020 >2020 >2020 >2020 R1 400M R0.1M R25 M R210 M Annual operating cost (2006/2007 FY) R 27,163,926 R 69 R 1,525,169 R 1,327,324 Annual maintenance cost (2006/2007FY) R 3,711,224 R0 R 461,313 R 584,732 Type of plant AS Ox Pond AS Sea Outfall Design Capacity – Hydraulic Load (Ml/day) 200 0.01 3.1 40 Present hydraulic loading (Annual daily average) 135.2 0.005 2.7 26.8 How much capacity is still available for development? (%) 32.4 50.0 12.9 33.0 199,100 - 1,530 25,600 Design Capacity – Organic Load - population equivalents 1,810,000 - 13,909 232,727 Present Organic loading - pe's (annual daily average) 1,164,078 - 16,400 175,000 35.7 50.0 NIL 24.8 open flume none magnetic magnetic Component name What needs to be refurbished? (cost) What needs to be replaced? (cost) What additional processes are required Does the works need to be extended within 5 years? Component name Component ID Scheme name Institutional status Asset assessment Estimated replacement value (based on R7 million/Ml) Type (process) & capacity Design Capacity – Organic Load (COD kg/day) How much capacity is still available for development? (%) Inlet meter (type) Operation 135 City of Cape Town WSDP 2007/08 to 2011/12 Cape Flats Dover Gordons Bay Green Point Permitted effluent volume (Ml/annum) 91,250 - 1,290 10,950 Total volume of water received and treated per year (Ml) 49,348 2 986 9,782 Discharge volume (Ml/annum) 40,000 nil 986 9,782 Volume of effuent recycled (Ml/annum) 1,800 0 0 0 Applications of recycled effluent (i.e. irrigation, mining, etc) irrig - - - Operating hours per day (manned hours per day) 24 0 8 0 Discharge into (description of source) sea evap. river sea Does raw wastewater contain industrial effluent? yes no no no own staff - - - Solid waste disposal - grit& screenings (m³/annum) 2,200 - 300 300 How is sludge dewatered mech - beds - Sludge produced (m³/annum) 7,580 - 375 - 95 - 40 - 7,200 - 150 - fuel - LA - weekly never weekly weekly own - own own no no yes no 1504B NONE 2097B 1474B 19-02-1992 - 18-10-2001 24-05-1991 Still valid (yes/no) valid - expired valid Has licence ito National Water Act been applied for. yes no (GA) yes yes Compliance with Suspended Solids Standard 49.0 N/A 100.0 N/A Compliance with Chemical Oxygen Demand Standard 47.1 N/A 98.0 N/A Compliance with Ammonia Standard 49.0 N/A 96.0 N/A Compliance with E Coli Standard 82.6 N/A 92.7 N/A Describe the physical condition (in operation, poor, good) reasonable good good reasonable How well is the infrastructure maintained? reasonable good good reasonable Are spare parts readily available? (Yes/No) yes N/A yes most yes Component name Industrial Effluent control (by whom) Solids content of sludge as removed offsite (%) Annual mass on dry basis (Tons) Is sludge used beneficially? If so how How often is water quality monitored? (state frequency) What laboratory is used? Is stormwater infiltration an operating problem (yes/no) Legislative requirements DWAF Permit Number Date of issue Effluent Quality (calendar 2006) Functionality 136 City of Cape Town WSDP 2007/08 to 2011/12 Cape Flats Dover Gordons Bay Green Point >10 nil <10 >10 digesters nil nil fine screens nil nil fine screens nil nil sludge mechanical dewatering odour control no no yes no Hout Bay Klipheuwel Kraaifontein Llandudno HBY KLI KRA LLA Current owner CoCT CoCT CoCT CoCT Current operator CoCT CoCT CoCT CoCT Future owner / WSA (If applicable) CoCT CoCT CoCT CoCT Future operator / WSP (If applicable) CoCT CoCT CoCT CoCT Date constructed 1993 2000 1971 1973 Expected total lifespan >2020 >2020 >2020 >2020 Estimated replacement value (based on R7 million/Ml) R63 M R1 M R100 M R2 M Annual operating cost (2006/2007 FY) R 456,881 R 208,939 R 2,590,334 R 77,085 Annual maintenance cost (2006/2007FY) R 479,174 R 46,161 R 1,133,148 R 227,994 Sea Outfall RDU AS + BF RDU Design Capacity – Hydraulic Load (Ml/day) 9.8 0.07 17.5 0.28 Present hydraulic loading (Annual daily average) 4.5 0.1 18.8 0.19 How much capacity is still available for development? (%) 54.1 NIL NIL 32.1 Design Capacity – Organic Load (COD kg/day) 8,820 50 17,500 175 Design Capacity – Organic Load - population equivalents 80,182 455 159,091 1,591 Present Organic loading - pe's (annual daily average) 32,762 750 125,415 1,036 59.1 NIL 21.2 34.9 magnetic open flume open flume magnetic Component name Number of breakages / failures per year What needs to be refurbished? (cost) What needs to be replaced? (cost) What additional processes are required Does the works need to be extended within 5 years? Component name Component ID Scheme name Institutional status Asset assessment Type (process) & capacity Type of plant How much capacity is still available for development? (%) Inlet meter (type) Operation 137 City of Cape Town WSDP 2007/08 to 2011/12 Hout Bay Klipheuwel Kraaifontein Llandudno Permitted effluent volume (Ml/annum) 3,600 - 2,810 114 Total volume of water received and treated per year (Ml) 1,643 25 6,862 69 Discharge volume (Ml/annum) 1,643 0 6,300 69 Volume of effuent recycled (Ml/annum) 0 0 500 0 Applications of recycled effluent (i.e. irrigation, mining, etc) - 0 irrig - Operating hours per day (manned hours per day) 8 0 24 0 Discharge into (description of source) sea evap river sea Does raw wastewater contain industrial effluent? yes no no no own staff - - - 150 - 620 25 How is sludge dewatered - to other mech to other Sludge produced (m³/annum) - - 5,000 - Solids content of sludge as removed offsite (%) - 1 16 1 Annual mass on dry basis (Tons) - - 800 - Is sludge used beneficially? If so how - - composting - weekly weekly weekly weekly own own own own no no yes no 2070B letter 459B 494B 01-09-2000 01-11-1999 06-03-2001 08-05-1984 expired ? vol exceeded valid yes no (GA) yes no (GA) Compliance with Suspended Solids Standard 32.7 95.8 98.0 95.9 Compliance with Chemical Oxygen Demand Standard 44.2 60.4 84.3 98.0 Compliance with Ammonia Standard 51.9 37.5 76.5 95.9 Compliance with E Coli Standard N/A 88.6 89.1 47.2 Describe the physical condition (in operation, poor, good) good good fair to good good How well is the infrastructure maintained? good good reasonable good Are spare parts readily available? (Yes/No) yes yes yes yes Component name Industrial Effluent control (by whom) Solid waste disposal - grit& screenings (m³/annum) How often is water quality monitored? (state frequency) What laboratory is used? Is stormwater infiltration an operating problem (yes/no) Legislative requirements DWAF Permit Number Date of issue Still valid (yes/no) Has licence ito National Water Act been applied for. Effluent Quality (calendar 2006) Functionality 138 City of Cape Town WSDP 2007/08 to 2011/12 Hout Bay Klipheuwel Kraaifontein Llandudno <10 <10 >10 <10 What needs to be refurbished? (cost) nil nil PST's nil What needs to be replaced? (cost) nil nil inlet works nil What additional processes are required nil nil nil nil no yes yes no Component name Number of breakages / failures per year Does the works need to be extended within 5 years? Macassar Melbosstrand Millers Point Mitchells Plain Oudekraal MAC MEL MIL MIT OUD Current owner CoCT CoCT CoCT CoCT CoCT Current operator CoCT CoCT CoCT CoCT CoCT Future owner / WSA (If applicable) CoCT CoCT CoCT CoCT CoCT Future operator / WSP (If applicable) CoCT CoCT CoCT CoCT CoCT Date constructed 1978 1977 1996 1976 1996 Expected total lifespan >2020 >2020 >2020 >2020 >2020 R350 M R40 M R1 M R315 M R1 M Annual operating cost (2006/2007 FY) R 8,297,595 R 816,042 R 47,999 R 13,627,145 R 18,153 Annual maintenance cost (2006/2007FY) R 1,733,912 R 294,400 R 40,567 R 4,696,682 R 23,270 Type of plant AS AS RDU AS RDU Design Capacity – Hydraulic Load (Ml/day) 57 5.4 0.06 45 0.03 36.2 2.9 0.06 33 0.03 36.5 46.3 NIL 26.7 NIL Design Capacity – Organic Load (COD kg/day) 40,755 2,700 66 52,800 33 Design Capacity – Organic Load - population equivalents 370,500 24,545 600 480,000 300 Present Organic loading - pe's (annual daily average) 236,382 15,753 600 392,895 300 36.2 35.8 NIL 18.1 NIL open flume open flume none open flume none Component name Component ID Scheme name Institutional status Asset assessment Estimated replacement million/Ml) value (based on R7 Type (process) & capacity Present hydraulic loading (Annual daily average) How much capacity development? (%) How much capacity development? (%) Inlet meter (type) is is still still available available for for 139 City of Cape Town WSDP 2007/08 to 2011/12 Macassar Melbosstrand Millers Point Mitchells Plain Oudekraal Permitted effluent volume (Ml/annum) 13,280 5,475 - 9,024 1.26 Total volume of water received and treated per year (Ml) 13,213 1,058 22 12,045 11 Discharge volume (Ml/annum) 12,920 200 22 12,045 11 Volume of effuent recycled (Ml/annum) 293 858 0 0 0 Applications of recycled effluent (i.e. irrigation, mining, etc) irrig irrig - - - Operating hours per day (manned hours per day) 24 8 0 24 0 river river sea sea sea no no no no no - - - - - 300 300 - 2,000 - mech beds to other mech/beds to other 20,357 375 - 9,300 - 14 40 1 17/40 1 2,850 150 - 2,600 - LA LA - some LA - weekly weekly weekly weekly weekly own own own own own no no no no no 904B 2026B NONE 934B 1682B 02-11-1988 20-01-2000 - 09-03-1981 29-07-1996 vol exceeded valid - vol exceeded valid yes yes no (GA) yes no (GA) Compliance with Suspended Solids Standard 100.0 100.0 69.4 98.0 78.8 Compliance Standard 90.2 100.0 28.6 96.0 67.3 Compliance with Ammonia Standard 72.5 100.0 75.5 92.2 84.6 Compliance with E Coli Standard 80.4 93.8 95.3 47.8 80.9 Component name Operation Discharge into (description of source) Does raw wastewater contain industrial effluent? Industrial Effluent control (by whom) Solid waste disposal - grit& screenings (m³/annum) How is sludge dewatered Sludge produced (m³/annum) Solids content of sludge as removed offsite (%) Annual mass on dry basis (Tons) Is sludge used beneficially? If so how How often is water quality monitored? (state frequency) What laboratory is used? Is stormwater infiltration an operating problem (yes/no) Legislative requirements DWAF Permit Number Date of issue Still valid (yes/no) Has licence ito National Water Act been applied for. Effluent Quality (calendar 2006) with Chemical Oxygen Demand Functionality 140 City of Cape Town WSDP 2007/08 to 2011/12 Macassar Melbosstrand Millers Point Mitchells Plain Oudekraal fair good good fair good How well is the infrastructure maintained? reasonable good good reasonable good Are spare parts readily available? (Yes/No) most yes yes yes most yes yes >10 <10 <10 >10 <10 aerators nil nil inlet works nil inlet screens nil nil sludge dewatering nil nil nil nil disinfection nil no yes yes no no Component name Describe the physical condition (in operation, poor, good) Number of breakages / failures per year What needs to be refurbished? (cost) What needs to be replaced? (cost) What additional processes are required Does the works need to be extended within 5 years? Parow Philadelphia Potsdam Scottsdene PAR PHI POT SCO Current owner CoCT CoCT CoCT CoCT Current operator CoCT CoCT CoCT CoCT Future owner / WSA (If applicable) CoCT CoCT CoCT CoCT Future operator / WSP (If applicable) CoCT CoCT CoCT CoCT Date constructed 1976 1996 1957 1976 Expected total lifespan >2020 >2020 >2020 >2020 Estimated replacement value (based on R7 million/Ml) R10 M R0.5 M R250 M R84 M Annual operating cost (2006/2007 FY) R 452,332 R0 R 9,075,033 R 2,880,021 Annual maintenance cost (2006/2007FY) R 240,909 R0 R 2,484,861 R 534,810 Type of plant AS Ox Pond AS + BF AS Design Capacity – Hydraulic Load (Ml/day) 1.2 0.086 32 12 Present hydraulic loading (Annual daily average) 1.0 0.075 35.5 10.3 How much capacity is still available for development? (%) 16.7 12.8 NIL 14.2 Design Capacity – Organic Load (COD kg/day) 748 - 33,600 10,200 6,800 - 305,455 92,727 Component name Component ID Scheme name Institutional status Asset assessment Type (process) & capacity Design Capacity – Organic Load - population equivalents 141 City of Cape Town WSDP 2007/08 to 2011/12 Component name Parow Philadelphia Potsdam Scottsdene Present Organic loading - pe's (annual daily average) 7,092 - 385,000 68,417 NIL 10.0 NIL 26.2 open flume none open flume open flume Permitted effluent volume (Ml/annum) 438 - 14,700 2,140 Total volume of water received and treated per year (Ml) 365 27 12,957 3,760 0 0 8,319 3,300 Volume of effuent recycled (Ml/annum) 365 0 4,638 365 Applications of recycled effluent (i.e. irrigation, mining, etc) irrig - ind + irrig irrig 8 0 24 24 stormwater evaporation river river no no yes no - - own staff - 50 - 1,000 300 to other - mech beds - - 27,800 2,050 0.5 - 18 40 Annual mass on dry basis (Tons) - - 5,000 820 Is sludge used beneficially? If so how - - composting LA weekly never weekly weekly own - own own no no no no 456B NONE 2076B 1616B 12-03-1987 - 09-05-2000 20-01-1995 valid - valid vol exceeded no (GA) no (GA) yes yes Compliance with Suspended Solids Standard 86.3 no effluent 86.0 96.1 Compliance with Chemical Oxygen Demand Standard 72.0 no effluent 26.0 89.8 Compliance with Ammonia Standard 88.2 no effluent 20.0 96.1 Compliance with E Coli Standard 68.8 no effluent 25.6 91.1 How much capacity is still available for development? (%) Inlet meter (type) Operation Discharge volume (Ml/annum) Operating hours per day (manned hours per day) Discharge into (description of source) Does raw wastewater contain industrial effluent? Industrial Effluent control (by whom) Solid waste disposal - grit& screenings (m³/annum) How is sludge dewatered Sludge produced (m³/annum) Solids content of sludge as removed offsite (%) How often is water quality monitored? (state frequency) What laboratory is used? Is stormwater infiltration an operating problem (yes/no) Legislative requirements DWAF Permit Number Date of issue Still valid (yes/no) Has licence ito National Water Act been applied for. Effluent Quality (calendar 2006) 142 City of Cape Town WSDP 2007/08 to 2011/12 Parow Philadelphia Potsdam Scottsdene Describe the physical condition (in operation, poor, good) good good fair to good fair How well is the infrastructure maintained? good good reasonable fair Are spare parts readily available? (Yes/No) most yes N/A most yes yes <10 NIL >10 <10 civil structures nil bio-filters reactors aerators nil inlet works inlet works nil pump to emergency pond replace bioFilter with A/S. sludge mechanical dewatering yes yes at present yes Simons Town Wesfleur Wildevoelvlei Zandvliet SI, WES WIL ZAN Current owner CoCT CoCT CoCT CoCT Current operator CoCT CoCT CoCT WSSSA Future owner / WSA (If applicable) CoCT CoCT CoCT CoCT Future operator / WSP (If applicable) CoCT CoCT CoCT WSSSA Date constructed 1970 1978 1976 1989 Expected total lifespan >2020 >2020 >2020 >2020 Estimated replacement value (based on R7 million/Ml) R35 M R100 M R100 M R420 M Annual operating cost (2006/2007 FY) R 1,098,050 R 2,639,980 R 3,729,834 R 18,212,983 Annual maintenance cost (2006/2007FY) R 1,254,612 R 1,291,093 R 849,798 R 38,015 BF AS AS AS 5 14 14 59 Present hydraulic loading (Annual daily average) 2.3 9.8 9.9 52 How much capacity is still available for development? (%) 54.0 30.0 29.3 11.9 Design Capacity – Organic Load (COD kg/day) 3,040 16,800 9,460 41,300 Design Capacity – Organic Load - population equivalents 27,636 152,727 86,000 375,455 Component name Functionality Number of breakages / failures per year What needs to be refurbished? (cost) What needs to be replaced? (cost) What additional processes are required Does the works need to be extended within 5 years? Component name Component ID Scheme name Institutional status Asset assessment Type (process) & capacity Type of plant Design Capacity – Hydraulic Load (Ml/day) 143 City of Cape Town WSDP 2007/08 to 2011/12 Simons Town Wesfleur Wildevoelvlei Zandvliet 12,710 87,713 73,615 336,341 54.0 42.6 14.4 10.4 open flume open flume open flume open flume Permitted effluent volume (Ml/annum) 730 2,372 2,555 16,790 Total volume of water received and treated per year (Ml) 840 3,577 3,613 18,980 Discharge volume (Ml/annum) 840 0 3,613 18,980 Volume of effuent recycled (Ml/annum) 0 3,577 0 0 Applications of recycled effluent (i.e. irrigation, mining, etc) - GW recharge - - Operating hours per day (manned hours per day) 8 8 8 24 Discharge into (description of source) sea GW recharge vlei river Does raw wastewater contain industrial effluent? no yes no no - own staff - - Solid waste disposal - grit& screenings (m³/annum) 150 300 300 3,000 How is sludge dewatered beds beds mech mech Sludge produced (m³/annum) 200 2,500 5,700 37,200 Solids content of sludge as removed offsite (%) 40 40 14 14 Annual mass on dry basis (Tons) 75 1,000 800 5,200 Is sludge used beneficially? If so how no LA composting LA weekly weekly weekly weekly own own own own no no no no 372B 777B 754B 1507B 13-09-1983 01-03-1979 25-08-1978 30-04-1992 valid vol exceeded vol exceeded vol exceeded in progress yes yes yes Compliance with Suspended Solids Standard 76.5 100 / 88.0 94.1 98.0 Compliance with Chemical Oxygen Demand Standard 3.9 98.0 / 44.9 94.0 100.0 Compliance with Ammonia Standard 37.3 100 / 88.8 100.0 92.6 Compliance with E Coli Standard 62.2 100 / 60.5 95.7 97.7 Component name Present Organic loading - pe's (annual daily average) How much capacity is still available for development? (%) Inlet meter (type) Operation Industrial Effluent control (by whom) How often is water quality monitored? (state frequency) What laboratory is used? Is stormwater infiltration an operating problem (yes/no) Legislative requirements DWAF Permit Number Date of issue Still valid (yes/no) Has licence ito National Water Act been applied for. Effluent Quality (calendar 2006) 144 City of Cape Town WSDP 2007/08 to 2011/12 Simons Town Wesfleur Wildevoelvlei Zandvliet Describe the physical condition (in operation, poor, good) fair good good good How well is the infrastructure maintained? fair reasonable good good Are spare parts readily available? (Yes/No) most yes yes yes yes <10 >10 <10 <10 Sed tanks inlet mech's nil nil What needs to be replaced? (cost) bio-filter medium screens nil nil What additional processes are required recycle pumping system extra maturation ponds nil nil no yes yes being extended Component name Functionality Number of breakages / failures per year What needs to be refurbished? (cost) Does the works need to be extended within 5 years? F.5.1.1.12 Schemes to be transferred : water There are no water schemes to be transferred. F.5.1.1.13 Schemes to be transferred : sanitation There are no sanitation schemes to be transferred. F.5.1.1.14 Schemes to be rehabilitated Many of the components of the exiting wastewater treatment works need to be rehabilitated or upgraded while at the same time the works require extension. The following wastewater schemes are in the process of being rehabilitated and or extended: Potsdam WWTW: The first phase upgrading to increase the treatment capacity from 32 to 40 Ml/day was substantially completed and will be commissioned by 30 June 2007. This has allowed the housing development in the Blaauwberg area to resume, following the earlier restrictions imposed due to a lack of wastewater treatment capacity. As part of the first phase improvements, ultra violet disinfection of the final effluent was installed to ensure a bacteriological compliant final effluent. Scottsdene WWTW: In 2005/06 civil works were completed for the deviation of the inlet wastewater flow to a new screening and grit removal facility on the plant at a cost of R2M. The mechanical installations are being done in 2006/07. It can be expected that the improved interception and removal of solids from the wastewater flow will help produce an improved final effluent quality. Green Point Marine Outfall Pump Station: During 2005/06 the first set of new automatic inlet screens and associated screw conveyors, screenings compactor and washing equipment was installed in this station together with an upgrading of electrical equipment and architectural improvements. The screens will be tested over a period to establish if their solids removal 145 City of Cape Town WSDP 2007/08 to 2011/12 effectiveness will allow the present secondary screens to be removed from the wastewater treatment process Kraaifontein WWTW: A second sludge dewatering belt press was installed during 2005/06 which completes the improved sludge management facility at this plant. The dewatered activated sludge is removed daily and is applied to agricultural land as a soil conditioner. Cape Flats WWTW: Installation of a new treatment process monitoring and data collection system and low voltage switchgear was completed during 2005/06 which will improve the operational control. Mitchells Plain WWTW: An additional sludge dewatering belt press was installed during 2005/06 and 2006/07 which provides adequate capacity for the dewatering of all sludge from the Works. It has eliminated the need for on site sludge drying, the consequence of which has been a reduction of odours. An additional contract was awarded for the replacement of the diffused air aeration pipework in four biological reactors and submersible mixers in the equalisation basins. Athlone WWTW: The electrical upgrading of the blower motor was substantially completed during 2005/06. This will allow the Works to be able to operate with standby blower capacity. On the process side, a consultant was appointed to implement an ISO 9001:2000 quality management system. The project is being piloted at the Potsdam WWTW and will be rolled out to the rest of the works. This is a continuous improvement system that will systematically improve the operations of the Treatment Works to achieve the desired effluent water quality standards, in alignment with the Department of Water Affairs and Forestry’s permit requirements. 146 City of Cape Town WSDP 2007/08 to 2011/12 F.5.1.2 Future trends and goals (water services infrastructure) Draft 15.03.07vx2.2 of the IDP states: “Strategic Focus Area 2: Sustainable Urban Infrastructure and Services A small percentage of the city’s increasing population does not have access to basic services. Increasingly-stressed infrastructure is impairing sustainable service delivery, social development and economic growth in Cape Town. The reality is that all the infrastructure requirements cannot be met simultaneously, given the limitations of the current budget and the financing models. The City’s objectives include related to Water and Sanitation include: 2.1 Reduce backlogs in line with national objectives for basic services. 2.2 Large or bulk infrastructure programmes that are essential must receive priority. 2.3 Develop an integrated programme approach to infrastructure and service planning and budgeting. 2.4 Develop demand management programmes for water, electricity, waste and transport and reduce attendant pollutants. 147 City of Cape Town WSDP 2007/08 to 2011/12 F.5.1.2.1 New infrastructure to be built The infrastructure to be built is contained in the Bulk Water, Wastewater Treatment and Reticulation master plans. The status of the Reticulation master plans is shown in the following table: Area Date Consultant Water Sewerage Bellville 01 May 2004 GLS Khayelitsha 01 June 1999 Liebenberg Stander X Durbanville 01 November 2003 KV3 X Tygerberg: South Area 01 April 2001 GLS X Tygerberg: West Area 01 September 2000 GLS X 01 June 2000 GLS X Helderberg 01 December 2000 GLS Blaauwberg 01 March 2000 GLS X Oostenberg 01 May 2002 GLS X Oostenberg 01 May 2004 GLS Tygerberg: Central Area Remarks X X X Awaiting Updated planning for 2006 master Awaiting Updated planning for 2006 master The master plans for Central City and South need to be updated. The WWT master plans are updated annually during the budgeting process The BW master plans were last updated in January 2005. A summary of new infrastructure to be built is contained in the sections F.5.1.2.2, F5.1.2.3 and F.5.1.2.4. F.5.1.2.2 Future internal and connector infrastructure The growth rate of the City is driving the need for new infrastructure. However, over the last few years the financial situation and priorities of the City of Cape Town has created a scenario where it is not in a position to timeously provide the required bulk pipeline infrastructure. The drive to provide housing has released MIG funding to construct the Delft Sewer to the value of R220M. It will accommodate the sewerage flows for all housing developments in the catchment. During 2004, mostly at the insistence of the Water Services and Transport Directorates, a City-wide Economic Development project process was started to address the situation. A key element of this current initiative is a partnership approach with developers, to ensure that development can continue. Development contributions from the developers are determined and agreed on for each Development Node or Corridor and which funds can be used to provide the required infrastructure. 148 City of Cape Town WSDP 2007/08 to 2011/12 The development areas are described below. West Coast/Parklands development corridor This is one of the fastest growing areas in the City of Cape Town. The Services Master Plan for this area is updated on a regular basis through a Bureau system. Apart from the normal reticulated infrastructure internal to the development parcels, a number of larger pipes are required. Water A 1000mm diameter main feeder from a new connection on the bulk Voëlvlei pipeline will be constructed within the next 2 years, leading to 1 or 2 new reservoirs as described under Bulk Water. General upgrades and extension of networks will continue, to match parcel development. Sewer The biggest constraint for development is sewerage treatment capacity. With phase 1 and 2 of the Potsdam WWTW upgrading completed limited capacity is available until a further phase is commissioned to take Potsdam WWTW to 47ML capacity per day. An EIA is underway to review the Potsdam/Melkbos waste water treatment strategy. Depending on the outcome Potsdam could be increased to more than 47Ml/day or a new works have to be constructed at Melkbos. Pumping waste water to Melkbos will be costly. De Grendel / N7 development corridor This area is one of the latest development corridor additions. The area is on the East of the N7 between Plattekloof Township and Contermanskloof. The installations of services for the first two of four phases are practically complete. The Developer is selling serviced land to sub-developers for further development and building of houses. Water A reservoir is needed but will be constructed closer to the time when the corridor is fully developed. For the interim the water will be boosted and the same booster installation will be used to pump water to the future reservoir. Water is supplied from the Voëlvlei system. Sewer The sewer master plan required a south western and north western bulk sewer to Potsdam for the corridor. Negotiations with the land owners have led to an upsized south western bulk sewer crossing the N7. The south western bulk sewer is more economical than the alternative and will be able to serve the whole corridor. The Bulk sewer is under construction and will be commissioned before June 2007. 149 City of Cape Town WSDP 2007/08 to 2011/12 Northern development corridor All economic development in this corridor has been stopped, due to waste water treatment capacity not being available. This area north and north-east of Durbanville and Kraaifontein is in desperate need of infrastructure in order to continue with development. Water The Master Plan for this area was implemented over the last few years. Two reservoirs will need replacement in future. The new supply system from the Voëlvlei pipe is already in operation. The latest update of the master plan has suggested a number of improvements to optimise the pressure zones and to reduce the volume of water supplied by booster installations. Most of the optimisations are within existing developments which will be costly to council and will be attempted as and when budget permits. Sewer The need for the new Fisantekraal WWTW has reached a critical stage as discussed under Wastewater Treatment. Consultants are busy with the design of the pipe line and it will go to tender during 2007/2008 financial year with a planned completion date of June 2009. The internal bottle necks and overflowing sewers are on program to be upgraded and the first one is the Vygeboom sewer to Fairtrees road which is currently under construction for completion June 2007. Bottelary development corridor This area between Brackenfell and Kuilsriver along the Bottelary Road was one of the first identified nodes. Water A reservoir, feeder main and new bulk connection will be constructed as part of the new development. Apart from the normal reticulation required as per the Master Plan, a number of bulk connections will be required. The bulk connections will be made as and when required Sewer The Master Plan for this area is up-to-date and indicates that major infrastructure is required. A new bulk sewer, a new bulk pump station and upgrading of the Bellville WWTW will be required. Developments in the area are stopped due to treatment capacity problems at Bellville WWTW. Scoping for the EIA process to upgrade Bellville WWTW has started. 150 City of Cape Town WSDP 2007/08 to 2011/12 Macassar / AECI development corridor The development of this area has already been delayed due to a lack of infrastructure. The area is vast and major infrastructure is required. Water The Master Plan for this area is updated on a regular basis to ensure that required infrastructure is identified timeously. In general, the water reticulation can cater for this area. Sewer Major infrastructure is required to provide capacity for the proposed development as well as backlog capacity for existing areas already approved. The construction of the new sewer across AECI property to Macassar will start during 2007/2008 financial year. It will replace the badly corroded sewer and it will serve the whole Helderberg basin. The new sewer will release the development potential of the AECI site as well as Sir Lowrey’s Pass and Gordons Bay Fast-track, In-fill housing projects and growth The City’s priority N2 Gateway housing project opens up a number of places where new infrastructure is required. The development in Delft where more than 9 000 houses need to be built has highlighted the need for a new bulk sewer to serve the entire catchment. The proposed development at Wingfield will require the completion of the final phase of the Northern area sewer to Langa Pump Station. The Ysterplaat proposed development will require bulk infrastructure to the Athlone WWTW. Densification and redevelopment of the Cape Town CBD and others require the updating of master plans and verification of available capacities in the water and sewerage system. Commercial and Industrial growth require in existing area’s requires further infrastructure upgrading. F.5.1.2.3 Future bulk supply infrastructure Planning of the bulk water distribution (refer to Computer Model Analysis and Master Plan for Bulk Water Supply System, dated March 2001 and updated in January 2005 held by the Bulk Water Branch) system has been based on a future AADD of 1350 Ml/d. Conceptual planning of bulk water supply infrastructure has however been carried out up to an AADD of 1850 Ml/d. The timing of the bulk water infrastructure required is dependent on the growth in water demand and the effectiveness of the WDM strategy being implemented. 151 City of Cape Town WSDP 2007/08 to 2011/12 Bulk Water Planning Investigations The planning and development of major water resource schemes, like the Berg Water Project, is usually complemented by the planning and development of additional bulk water supply infrastructure needed to convey the raw water to water treatment plants, the treatment of the raw water into potable water and then the conveyance and bulk storage of the treated water. The former CMC appointed specialist consultants in 1998 to conduct a Bulk Water Supply Master Plan (and development of a computer model) for the City. The objectives of the Study were to: • optimize the operation of the existing bulk water supply system • assist with the maximization of existing and future water resources • assist in making optimal decisions when constraints on the bulk water supply system necessitate operational changes • to assist in the planning and optimization of future capital works The Bulk Water Master Plan identified that a new Water Treatment Plant (WTP) and associated bulk water pipelines and bulk reservoirs would have to be constructed within the next 7 years in order to meet the demand of water. The new water treatment plant would be linked to the Berg River Dam currently under construction. A new WTP abstracting water from the Berg River Dam will reduce the reliance which the City currently places on the RSE Tunnel System and thereby increase security of supply. The WTP would also: directly supply the rapidly growing northern areas of the City; cater for the growing demands of the Drakenstein and Stellenbosch Municipalities; and increase the flexibility in the operation of the bulk water supply system. In 2003, the Bulk Water Branch initiated an environmental process as part of a feasibility study (including route selection and location of infrastructure) to ensure timeous development of a new 500 ml/d Water Treatment Plant (WTP), 300 Ml bulk water supply reservoirs and associated pipe work in order to meet the future growth in water demand for the City. It is anticipated that the full Environmental Impact Assessment phase of the environmental process will be completed during 2007. Should the new WTP and associated infrastructure not be constructed timeously, water restrictions would have to be imposed in the dry summer months in order to ensure that the peak water demand does not exceed the CCT’s available WTP capacity. Areas that are being considered for the location of the new treatment works are Klapmuts, Muldersvlei and Joostenburg Vlakte. Additional bulk water reservoirs are required in the Blaauwberg area (Contermanskloof Reservoir) and in the Helderberg area (Steenbras Bulk Reservoir). Additional bulk water supply infrastructure may also be required in order to boost bulk water supply to Houtbay. Timing, Phasing and Cost of the new Infrastructure 152 City of Cape Town WSDP 2007/08 to 2011/12 The timing and phasing of the construction of the new bulk water supply infrastructure would be dependent on the growth in peak week water demand in the area served by the bulk water supply infrastructure as well as factors such as security of supply. It is proposed that the infrastructure be phased in, in such a way so that it can be utilised as part of the bulk water supply system upon completion and commissioning. It is currently estimated that a 300 Ml bulk water supply reservoir (and associated interlinking pipe work) will be required to provide balancing storage on the Wemmershoek pipeline by the end of 2010. The completion of the proposed water treatment plant will be required by the end of 2011, with the remainder of the bulk water supply infrastructure connecting the proposed WTP to the proposed Spes Bona Transfer Reservoir and the existing Glen Garry Reservoir being required shortly after this point in time. The cost of the new water treatment plant and associated bulk reservoirs and bulk pipelines (including the Voëlvlei to Glen Garry Transfer Scheme) is in the order of R1.4 billion. Should the imposition of water restrictions and the implementation of the water demand management strategy change consumer behaviour with regards to water consumption, the implementation date of the new water treatment plant will have to be revised accordingly. This will however have to be monitored on an annual basis. A Schematic layout description of required bulk water supply infrastructure is given in Figure F.5.1.2.3 Future Bulk Infrastructure Requirements It must be noted that the description, phasing and costing of the bulk water supply infrastructure described in all the text above is provisional and is also subject to the outcomes of various further planning initiatives. F.5.1.2.4 Future bulk sanitation infrastructure The Bulk Infrastructure Programme has been updated in the form of a Master Plan which summarises the sewage infrastructure requirements to meet future growth. GOTO for 3 and 7 year program. 153 City of Cape Town WSDP 2007/08 to 2011/12 Figure F.5.1.2.3 - Future Bulk Water Infrastructure Requirements 154 City of Cape Town WSDP 2007/08 to 2011/12 Strategic Bulk Wastewater Study The Strategic Bulk Wastewater Study (1999) (GOTO) assessed the performance of existing wastewater infrastructure, processes and management systems and identified where improvements were necessary for more effective performance. In addition the development predicted to take place in the CMA over the next 20 years, identified the need for facilities to be extended or new ones to be put in place. This study formed the basis of the more recent 10 Year Master Plan. The Wastewater Treatment Branch’s Master Plan was compiled as an easy reference document giving general information on issues in the Branch, the comprehensive Bulk Wastewater Strategic Study organizational structures and flow predictions. The document reflects the latest statistical information and includes a 3 year and 7 year capital programme (total of 10 years) which is based on prioritizations to achieve improved compliance of effluent quality and/ or increased treatment capacity to keep pace with development. The Master Plan is a living document which will be updated on a regular basis as priorities change and issues emerge which influence strategic plans. It is a useful tool especially with regards to flow predictions and capital improvement intentions and will serve the Branch well as a basic planning document. The highlights of the 10 year master plan with interim strategies to deal with overlaoding are given below with the wastewater treatment plants grouped in catchments. Catchment 1: Bellville, Kraaifontein, Scottsdene & Fisantekraal This is a very high growth area of the City with development applications outpacing the ability to provide additional wastewater treatment capacity. Bellville is the most overloaded WWTW and as a result, the effluent is largely non-compliant with standards. Kraaifontein and Scottsdene WWTW are at capacity and the proposed first phase of Fisantekraal WWTW (an intended 25 Ml/day) will only be constructed by 2010. An interim strategy to relieve the overload situation and allow limited development to take place, is to divert some of the flow from the Bellville WWTW to Zandvliet WWTW. This appears possible for the next few years due to the slow pace of the N2 Gateway project. Once Fisantekraal WWTW is operational, some of the wastewater flow from the catchment areas of Bellville and Kraaifontein will be diverted to the new works, creating capacity at Bellville and Kraaifontein WWTW on a permanent basis. Authority has been granted by the Department of Environmental Affairs and Development Planning to extend Bellville and Scottsdene WWTW and to construct the proposed Fisantekraal WWTW. This will take place over the next 3 to 5 years. The Scottsdene WWTW capacity increase will probably be 5 Ml/day. The Bellville WWTW improvements will be undertaken in two phases: (a) a preliminary upgrading to address improvement of the existing plant performance and to reach effluent compliance standards. (b) a capacity extension from an effective 48 Ml/day to 58 Ml/day is the current projection. 155 City of Cape Town WSDP 2007/08 to 2011/12 Catchment 2: Athlone, Cape Flats, Borcherds Quarry and Parow Cape Flats WWTW has adequate capacity but requires improvements to certain critical structures. Parow is a small treatment facility the effluent from which is used for irrigation of the Parow Golf course. Borcherds Quarry is approaching capacity and a decision will need to be taken in the course of the next 5 years or so, whether to extend this works or by-pass the additional flow generated in the catchment to Athlone WWTW. Athlone WWTW has some spare capacity but needs mechanical sludge dewatering, effluent disinfection and odour control. It is anticipated that within the next 5 -10 years additional capacity will have to be provided to deal with development in the catchment. Catchment 3: Macassar, Zandvliet and Gordon's Bay Zandvliet WWTW is currently undergoing a capacity extension to accommodate the N2 Gateway Project and development in the local area. A further capacity extension (currently planning of 12 ML/day) will be required in the short term to deal with the expected developmental growth in the catchment. Gordon's Bay is a further high growth area of the City and the WWTW serving this area is almost at capacity. Rather than extending the treatment works, which would mean purchase of privately owned land, new development will be accommodated by means of a proposed relief sewer which will connect to the Lourens River pump station and then onwards via a new reticulation system to Macassar WWTW where spare capacity is available. Macassar WWTW has spare capacity due to some of the wastewater inflow being diverted to the Zandvliet WWTW as part of the new bulk sewer installation to serve the N2 Gateway project. Catchment 4: Melkbos and Potsdam The Potsdam WWTW is currently being extended to accommodate housing development in the Blaauwberg area. The second phase of this extension will be completed in 2009. Projected continuing development in the area requires additional wastewater treatment capacity within the next 6 years or so. In this regard an Environmental Impact Assessment is presently under way to identify the most appropriate site. Indications thus far suggest that extending either, or possibly both, the Potsdam and Melkbosstrand WWTW is a better solution than a new greenfields site. The Melkbos/Potsdam additional capacity will probably be 20 Ml/day. Catchment 5: Simon's Town and Wildevoelvlei Both of these treatment works currently have spare capacity. Development potential in the Kommetjie area is high and the Noordhoek area requires waterborne sewage to replace the current septic tank system. It is therefore anticipated that the Wildevoelvlei WWTW will need to be extended within the next 6 years or so. Catchment 6: Llandudno and Sea Outfalls There are no extensions required to the Llandudno WWTW. The sea outfall pumping stations at Hout Bay, Camps Bay and Green Point require upgrading of certain mechanical and electrical equipment. Due to the development in the catchment area of the Green Point outfall an application has been made to DWAF to increase the capacity to 40 Ml/day. For the 3 year capital programme and the remaining 7 year master plan GOTO 156 City of Cape Town WSDP 2007/08 to 2011/12 F.5.1.2.5 Asset Management Plan One of the important issues identified, as part of previous WSDPs was the lack of proper asset management strategy. This has inevitably lead to the deterioration of infrastructure and service provision. As a result of the lack of a proper asset management strategy, a project (GOTO for Project Definition Report) was set up in 2003/04 to develop a Framework for a Strategic Municipal Asset Management Plan [AMP]. It encompasses stages one, two and three as listed below and forms the basis of a Basic Asset Management Plan [BAMP]. The implementation of stages 4, 5, and 6, will form the basis of a further project dependent upon the satisfactory progress of this project. Stage 1: Improvement Strategy Development Stage 2: Basic Asset Register Stage 3: Basic Asset Management Stage 4: Improved Maintenance Management Stage 5: Introduce Advanced Asset Management Techniques Stage 6: System Optimization The Water and Sanitation Services is now focusing on growing its “asset management maturity” with the implementation of a strategic municipal asset management programme (SMAM), facilitated through Reliability Engineering (formerly Asset Care Centre or ACC) Reliability Engineering was being managed through a bureau arrangement with asset performance management specialist PRAGMA Africa from March 2004 but that contract has since been terminated. Reliability Engineering is now managed by Water and Sanitation staff. SMAM, which outlines ways of implementing asset management principles in municipal environments, was implemented at Cape Flats Wastewater Treatment works as a pilot project for Water and Sanitation Services. The programme requires the adoption of a continuous improvement process. For this the CCT bought PRAGMA’s asset management improvement programme (AMiP). An AMiP base line assessment was conducted to first establish a point of reference for future assessments. The analysis determined that the critical problem areas in the department included: a lack of asset management planning through uncontrolled and uncoordinated performance of maintenance work, a reactive rather than proactive approach to maintenance, and poor asset lifecycle management. Reliability Engineering was established to address these issues. Reliability Engineering is essentially a central hub where all maintenance- and assetrelated information is recorded, analysed and stored while maintenance schedules, budgets and contractors are managed and proper work execution ensured. Work requests are called in and logged onto an asset management software system. These requests, along with preventative maintenance work, are then assigned to staff. Asset histories are built up, providing valuable data for future procurement decisions. The centralisation of maintenance enforces tight adherence to service level agreements and affords the CCT improved control and 157 City of Cape Town WSDP 2007/08 to 2011/12 negotiating power when dealing with service providers. Reliability Engineering also ensures compliance with statutory requirements and safety, health and environmental regulations. The Reliability Engineering site, which is situated off-site in Haardekraaltjie, Bellville captures and records all required work as well as preventative maintenance schedules, generating reports including details of failure analysis. The Reliability Engineering procedure is designed to ensure work is planned to effectively utilise resources and ensure all necessary spares are available to conduct maintenance work. Through a series of workshops, work planning and control procedures and policies are developed and implemented. The implementation of Reliability Engineering has resulted in: improved productivity at the site and improved the proactive versus reactive maintenance ratios. improved planning and co-ordination consolidation and maximisation of shared best practices. Reliability Engineering is integrated with the SAP ERP system and the Work Scheduler/Planner decides whether identified work needs to be part of a maintenance plan or a reactive job. In terms of stage 2 “Basic Asset Register” GOTO for the latest information on “Asset Databases in Water Services – their State and Condition from an Infrastructure Asset Management Perspective.” A pilot programme was launched in March 2004 at Cape Flats Wastewater Treatment Works Mechanical Workshop. The success of the pilot saw the implementation of Reliability Engineering extended to cover the Wastewater Branch sites, together with the Bulk Water Branch and Reticulation. The Asset Management Plan is being developed with a view of ensuring that it does not just stay as a document, but it is implementable. The Branch has achieved n stage 3 and trying very hard to get to stage 4. This requires efforts on getting the right skills to the system. These skills remain the challenge to the implementation. The Reliability Engineering is currently managing the maintenance programming aspects which incorporates electrical and mechanical including pipeline infrastructure. It has developed a proper reliability engineering structure which will focus on CIP (Continuous Improvement Programme), this will enable water and Sanitation to be able to look beyond maintenance but to look at condition based maintenance which is critical for most of the rotating equipment. So Asset Management Maturity is still in the developmental stages and will take some time. 158 City of Cape Town WSDP 2007/08 to 2011/12 Reticulation The overall condition of the water and wastewater reticulation pipe network has not yet been quantified on a Metro basis. In some former MLC areas, conditions of networks are known and these records need to be amalgamated in order to focus expenditure. Some networks are showing signs of weakness that require addressing. Records of burst mains and blockages, on a Metro basis, has been introduced and maintained. Burst main and blockage incidents are reported under the following topics: Street address of burst locality including locality sketch GIS code/SAP Asset Code Pipe details (size, type, lining, sheathing etc.) Ground conditions • Details of fracture/blockage The condition of the reticulation network is in need of an immediate upgrade. Although not all the network is covered on the GIS, the Branch has an idea as to which areas are a priority based on the number of bursts or breakdowns that are being experienced on the mains. For statistics refer to GOTO CP (Cathodic Protection) is being looked at as a means to which extention of pipeline life will be improved, this will focus on mains that are made of carbonised steel and other related materials. Bulk Water Maintenance tactics have been completed. A hardcopy and a CD were provided to the City Of Cape Town by Pragma. WADMS: CDs were provided to the City Of Cape Town containing the following information: Asset class, asset type, asset description, cost centre, location, capitalization, GAMAP expected life, age of asset, replacement value, depreciation value and current book value. The areas that are covered are: - Dams, depots, pump stations, reservoirs, sewer retic, water retic, water treatment plants and waste water treatment plants. Challenges: The A.M. module (Finance) and P.M. module (Engineering) are not linked as yet. The bar coding is at different hierarchy levels in these two modules. Wastewater Treatment Maintenance tactics have been completed. A hardcopy and a CD were provided to the City Of Cape Town by Pragma. Attributes: An update has been done on the following asset types: - Pumps, motors and gearboxes. These above constitute 39% of waste water assets. Challenges: Name plates are missing in some assets. 159 City of Cape Town WSDP 2007/08 to 2011/12 F.5.1.3 Strategic gap analysis Wastewater Infrastructure As mentioned previously financial investment into wastewater treatment infrastructure has been lacking historically due to the high demand on capital throughout the city and this is affecting essential maintenance and upgrading which results in further deterioration of the infrastructure or “asset stripping”. If this tendency continues, a major problem would arise as far as future capital requirements are concerned since the demand escalates at a much higher rate while the investment backlog grows. The lack of investment has resulted in effluent being below DWAF standards and a lack of treatment capacity in growth areas. The lack of capacity has resulted in development applications not being approved e.g. in the northern areas (Catchment 1: Bellville, Kraaifontein, Scottsdene & Fisantekraal) and the and Catchment 4: Melkbos and Potsdam Staff reduction has continued over the past five years and increased use is made of consultants to implement capital improvements. .Bulk Water Infrastructure A significant amount of capital investment in infrastructure is required in the northern growth areas to ensure that the northern growth areas have sufficient supply into the future and that the risk of imposing restrictions in the short to medium term is reduced. It is critical that sufficient funds be made available for the Northern areas Augmentation Scheme. It is important to note that this scheme will still be required even with an aggressive WC&DM Strategy as it is a growth are in the City. Reticulation Infrastructure Major funding is required to replace and extend the reticulation infrastructure especially in the growth areas. Asset Management The maturity level is at stage 3 – Basic Asset Management. Obtaining the necessary skills remains the challenge to moving up to stage 4: Improved Maintenance Management There are specific challenges in each branch which are detailed under F.5.1.2.5 F.5.1.4 Implementation strategies (water services infrastructure) The technical aspects of planning and implementing the necessary infrastructure maintenance, upgrade and extension are largely in place. Reference should be made to the Bulk Water, Wastewater Treatment and Reticulation Master Plans mentioned previously. The Asset Management Strategy and the Stormwater ingress reduction strategies are highlighted here. 160 City of Cape Town WSDP 2007/08 to 2011/12 Asset Management The strategy is to move the entire Water and Sanitation Services Department up the levels of maturity in accordance with the AmIP (Asset Management Improvement Plan). A proper reliability engineering structure which will focus on CIP (Continuous Improvement Programme) has been established. This will enable water and Sanitation to be able to look beyond maintenance to condition based maintenance which is critical for most of the rotating equipment. Stormwater Ingress The elements of the Strategy are ♦ The network-related will be resolved by proactive maintenance. ♦ The consumer-related problems will be addressed by education programs, pamphlets and frequent inspections. ♦ It is not possible to adjust the plot levels if it was originally too low. In these areas the problem is not easy to resolve. Mid-block storm-water systems will to be investigated. ♦ No future developments will be allowed that cannot drain to street level. Where possible it will be beneficial to the sewerage system if no trees are planted directly above the pipe. In economical developments, the sewerage pipes should be installed under the road and no mid-block sewers should be allowed. The major impediments to implementation are the lack of funding and capacity constraints. The Financial and Institutional strategies are therefore key to the Infrastructure strategy. Financial Strategy for infrastructure The by-product of the lack of wastewater treatment capacity causing development applications not to be approved is that the issue of the historical lack of funding has been highlighted. As a result more funding is being made available for wastewater and wastewater treatment. The Financial Strategy in the IDP (GOTO) is also key to ensuring that funding is available. Tariffs have been increased and will continue to be increased in real terms over the next 5 years to ensure that the necessary funding is available. Institutional Strategy for Infrastructure The institutional strategy is outlined in the IDP and in Chapter F.7 of this document. It will ensure the long term financial and institutional sustainability that will enable the necessary infrastructure upgrades and extensions. A component of the institutional strategy is the implementation of alternative service delivery mechanisms. A current example of this is the outsourcing of the operations at the Zandvliet Wastewater Treatment Works, which is successfully operated by a private company. Such alternative service delivery mechanisms may be considered in future especially in the case of new infrastructure. 161 City of Cape Town WSDP 2007/08 to 2011/12 F.6 WATER BALANCE F.6.1 Water balance F.6.1.1 Situation assessment (water balance) Unaccounted For Water and Non-Revenue Demand Unaccounted for Water, although still around 19%, is being focussed on through a phased plan of action. Currently this is not a true UAW because bulk and reticulation losses (see note below). Initial success has been to undertake improved monthly Water Balance calculations with the involvement of a Working Group of affected Branches. An audit of the large Bulk Water meters has highlighted areas for improvement and will be reviewed quarterly. Moreover, international best practice has moved away from UAW and percentages as it can be misleading. A water balance is usually categorised into the following: System Input (Former MLC meters) Authorised Consumption Billed Authorised Consumption Billed Metered Consumption Revenue Water Billed Unmetered Consumption Unbilled Authorised Consumption Unbilled Metered consumption Non-Revenue Water Unbilled Unmetered Consumption Water Losses Apparent Losses Illegal Connections Metering Inaccuracies Real Losses Mains Leaks Reservoir Overflows / Leaks Service Connection Leaks By using this methodology one is able to identify the real losses which can then be targeted for water demand management interventions. Real losses are divided into UARL – unrealisable annual real losses and CARL – calculated annual real losses. This methodology needs to be applied to Bulk and Reticulation separately. F.6.1.1.1 Amount of bulk water abstracted Bulk water is abstracted from DWAF and CCT dams which form part of the Western Cape System. In order to optimise the yield from the system water is drawn from the dams that are spilling at any point in time. It is therefore not relevant to list the water abstracted from each dam. 162 City of Cape Town WSDP 2007/08 to 2011/12 As mentioned above the losses in the bulk and reticulation systems need to be separately recorded. There are currently problems with some of the meters that supply the previous MLCs (Metropolitan Local Councils). This has resulted in inaccuracies in calculating the bulk and reticulation losses. In order to determine a water balance the amount of treated water from the water treatment works is recorded on a monthly basis to produce an annual figure. The amount of treated water supplied is given in the table below: 2001/02 (mil m3) 2002/03 (mil m3) 2003/04 (mil m3) 2004/05 (mil m3) 2005/06 (mil m3) 287.5 301.4 310.2 282.7 294.5 Total water treated For the source of these figures GOTO F.6.1.1.2 Amount of bulk water purchased from others Refer to notes under F.6.1.1.2 F.6.1.1.3 Water supply to consumers : urban The water sold to consumers as extracted from the SAP system is given below: 2001/02 (mil m3) * 2002/03 (mil m3) * 2003/04 (mil m3) * 2004/05 (mil m3) 222.5 2005/06 (mil m3) 235.8 Unbilled metered and unbilled unmetered * * * 6.0 6.0 Total authorised * * * 228.5 241.8 Billed * SAP installed in August 2003. Figures before this are unreliable. The 2004/05 and 2005/06 figures include 19.9 and 22.5 mil m3 sold to other municipalities and users. Due to an estimated authorised consumption for “unbilled metered” and “unbilled unmetered” of approximately 6 mil m3 the total authorised consumption in 2004/05 and 2005/06 is 228.8 and 241.8 mil m3. F.6.1.1.3.1 Categorisation of residential uncontrolled volume supply The statistics for this are not currently available. F.6.1.1.4 Water supply to consumers : rural Included under urban F.6.1.1.5 Total physical water losses 163 City of Cape Town WSDP 2007/08 to 2011/12 The total losses given below include a portion of the bulk losses and all the reticulation losses. 2001/02 (mil m3) Total losses * 2002/03 (mil m3) * 2003/04 (mil m3) 2004/05 (mil m3) 2005/06 (mil m3) 54.2 52.7 5.4 5.2 48.8 47.5 17.0 17.0 * Estimated Apparent losses Estimated Real losses Estimated UARL * * * * SAP installed in August 2003. Figures for consumer consumption before this are unreliable Currently a 12 month moving average is used to calculate the UAW which stands at 19%. The annual real losses for 2005/06 are estimated to be 47.5 mil m3/annum of which 17 mil m3/annum are the UARL. F.6.1.1.6 Total effluent received at treatment works The total effluent received at the treatment works is given in the table below: Total (Ml) Inc / dec 2000/01 193 453 2001/02 192 083 2002/03 195 865 2003/04 196 214 2004/05 196 498 2005/06 198 891 -0.7% +2.0% +0.2% +0.1% +1.2% This represents 88.3% and 84.3% of the water supplied to consumers in 2004/05 and 2005/06 respectively. The relatively high proportion can be attributed to the stormwater ingress. The average annual increase in total effluent received at the works is 0.6%. Over the same period the total water demand decreased by 0.2%. The low annual increase can be attributed to water demand management and water restrictions reducing the flow into the sewer network. For a table of monthly total flows since 1 July 1997 GOTO and for a table of flows from each wastewater treatment plant GOTO. F.6.1.1.6 Total returns to the Water Resource System The total returns to the water resource system are not currently recorded. F.6.1.2 Future trends and goals (water balance) F.6.1.2.1 Amount of bulk water to be abstracted The amount to be purchased from DWAF and CCT sources will be in line with the allocation of 213 million cubic metres per annum until the end of 2007. Thereafter the additional allocation of 81 million cubic meters from the Berg Water River Dam will be available. 164 City of Cape Town WSDP 2007/08 to 2011/12 For the demand growth projections versus supply available refer to Figure F.3.1.2a in Chapter F.3. It shows the unconstrained demand (3-4% pa growth) and the low water demand curve (2% pa growth). The comprehensive WC&DM Strategy aims to ensure that the demand remains at current levels beyond 2020. Due to the untested nature of the assumptions in the strategy resource and infrastructure planning is currently based on the low water demand curve. F.6.1.2.2 Amount of bulk water to be purchased from other The Western Cape System is a combination of CCT and DWAF owned dams. The abstractions from both are managed as a whole so as to maximise the yield from the system. F.6.1.2.3 Water to be supplied to consumers : The water supplied to consumers is expected to be at or below the low water demand curve less water losses. F.6.1.2.4 Total physical water losses The WC/WDM Strategy assumes that the total real losses will reduce from 47.5 to 27.2 over an 8 year period. F.6.1.2.5 Total influent received at treatment works It is difficult to predict with any certainty what the trends will be with respect to the total influent received at treatment works. The impact of ground water infiltration is also not quantified. F.6.1.3 Strategic gap analysis (water balance) Currently the meters from the water treatment works into the system are reliable. The meters from the bulk system feeding the reticulation system cannot be used with confidence because: Some meters are faulty The integrity of the reticulation feed zones may not be reliable as there may be inter-connections No information on ground water infiltration nor the reasons why the total influent received at treatment works has reduced. Water losses calculations need to be refined based on more accurate zone information. F.6.1.4 Implementation strategies (water balance) Bulk and Reticulation UAW needs to be separated. For the division between bulk and reticulation systems: ♦ Repair or replace faulty meters. ♦ Check zones are discrete. Zone metering needs to be intensified. Refer to WC/WDM strategies. Improve water balance and water loss estimates by comprehensive zone metering and meter testing programs. 165 City of Cape Town WSDP 2007/08 to 2011/12 F.7 WATER SERVICES INSTITUTIONAL ARRANGEMENT PROFILE F.7.1 Water services institutional arrangements F.7.1.1 Situation assessment (water services institutional arrangements profile) The new City of Cape Town and the Water and Sanitation Services entity was formed with the amalgamation of the Cape Metropolitan Council and the 6 metropolitan local councils in December 2000. On 28 November 2001 Council authorized Water and Sanitation Services to operate as fully fledged and functional internal business unit in order to,ensure maximum independence and minimum constraints. During the establishment period, Council underwent political and strategic changes. As a result of these changes ODA, aloeCap and Africon were appointed between October 2003 and March 2004 using USAID funding. The appointment was to review the decisions taken and propose a way forward. This culminated in a report entitled “High level review of the project to establish internal business units for Electricity, Water and Sanitation and Solid Waste Management Services” (C07/06/04) dated 24 June 2004 which was adopted by Council in June 2004. The recommendations of this report were: ♦ The creation of an appropriate service authority mechanism for the City of Cape Town ♦ The establishment of a Water Services Authority (WSA) and Water Services Provider (WSP) arrangement. Current Institutional Arrangements and Organizational Structure The new organisational structure, under revision since 2001, is reaching finalisation currently, with new staff rapidly being appointed in the top levels and current staff to be placed by 30 June 2007. However, there are still critical staffing shortages to address at operational level due to the manpower drain that has occurred over the last few years. Internal optimisation of structure and process, inter-departmental coordination, integrated planning, as well as Employment Equity are being given high priority in conjunction with the placement process. It is uncertain at this stage when the new institutional arrangements will be fully functional. An additional staff budget from 2007/08 onwards to alleviate the critical staff shortages has been provisionally approved and budgeted for. In particular, funds to appoint several Financial staff including accountants and staff focused on increasing income has been approved. Processes and Systems To enhance processes and systems and promote a world class status for the Water and Sanitation Services Department, it is intended that all branches achieve ISO 9001:2000 accreditation. The Progress of each branch is given below: Bulk Water Branch 166 City of Cape Town WSDP 2007/08 to 2011/12 In December 2006 Bulk Water Branch successfully maintained its three-year ISO: 9001:2000 Quality Management Systems (QMS) certification (2006 2009) during the triennial review audits by SABS. The Branch was assessed and found to satisfy the requirements of ISO 9001:2000 QMS in respect of: The Management of Water Resources, and the Planning, Design, Development and Maintenance of the Infrastructure for the Catchment, Treatment, Storage and Conveyance for Bulk Water Supply excluding clause 7.5.4 Customer Property. The Branch has embarked on integrating ISO 9001:2000 QMS with other management systems, such as OHSAS 18001:1999 Occupational Health and Safety Management Systems (OHSMS), including Risk Management Systems, and ISO 14001:2004 Environmental Management Systems This alignment of the management system will help the Branch in the facilitation of Integrated Management Systems also known as SHREQ (Safety Health Risk Environment and Quality). The Branch implemented the OHSAS 18001:1999 (OHSMS) in 2004 and the certification is due by December 2008. The Environmental Management System (ISO 14001:2004) it is still in its development phase. Controlled Document Management System , ZIZO ( Zoom In Zoom Out) software: In 2003 the Branch simultaneously took a decision to also introduce a multidisciplinary document control system that was paperless, user-friendly, flexible, self expandable to complement ISO 9001:2000 (QMS) and later ISO 18001:1999, and ISO 14001:2004 (EMS) (SHREQ) Wastewater Treatment Branch It is envisaged that ISO has progressed slower than expected. Planning commenced during 2002/2003 for the introduction of an Environmental Management System (EMS) at Potsdam Wastewater Treatment Works that will integrate treatment process requirements and operational control with environmental protection. Specialist consultants are assisting in this initiative which involves both operational and management staff. The EMS is based on best practice approach for such systems with ISO 14001 used as a guide. The EMS will be extended to incorporate the new sections of the Potsdam Works once constructed. The goal to complete EMS for Potsdam by 2004 has not yet been achieved, mainly due to the final effluent quality not meeting the license application conditions. It is planned to roll the system out to three additional treatment works per annum until all works are included. It is envisaged that ISO 9001:2000 will be implemented at all works during 2007/08. Reticulation Branch The existing ISO Quality Management System certification at South Peninsula (SPA) Water Division is being maintained. Since 2001, some progress has been made with preparations for certification of the whole of Reticulation. It is envisaged that certification will be achieved over the next few years. 167 City of Cape Town WSDP 2007/08 to 2011/12 Asset Management Services During the first quarter of 2004, the Electrical Engineering Maintenance workshop embarked upon obtaining the SABS standardization in order to benchmark themselves against an acceptable quality standard. During December 2004 the workshop was audited for ISO 9001 and at the same time pre-audited for ISO 14001 & 18001. During February 2005, ISO 9001 accreditation was achieved while 14001 & 18001 final audit took place in July 2005. Other Risk Management Work has started on an Integrated Risk Management Programme with the appointment of a Risk Manager and the development of a strategy. Safety An increase in Safety standards have been achieved mainly due to a focus on training and implementation of safety practice. No fatalities occurred for the 2005/06 financial year. About 10 % of all procedures were reviewed during the 2005/06 financial year but a lot of work remains on addressing the identified risks. As a number of engineering contractors working for Water and Sanitation Services have been contravening basic provisions of the OHSA, its management proved to be a challenge. Steps taken included ensuring the requirements are in the contract and are enforced by undertaking unexpected site checks. A structured programme of assistance to contractors to improve on safety is also being developed. During the 2005/06 financial year, 54 plants and 70 pump stations were inspected in order to ensure compliance with the OHSA act. It was found that the majority of all the plants have improved steadily over the years and that all statutory requirements were met or exceeded. In general the older installations needed upgrading and this is being done on a phased priority basis. F.7.1.1.1 WSA functions and outputs In order to fulfil the WSA roles and responsibilities the following major functions that need to be in place are addressed in the table below: (Y= Yes, N= No, I= insufficient / inadequate, NA= Not applicable) 168 City of Cape Town WSDP 2007/08 to 2011/12 Generally only problem areas are highlighted. If no by when? Personnel Infrastructure Bylaws Budget Resources available to perform the function Policy Development Indigent Policy Y Free basic water policy (including equitable share) Y Free basic sanitation policy Y Procurement Policy Y Credit Control and debt Collection Policy Y I 2007/08 I 2007/08 I 2007/08 I 2007/08 Regulation and Tariffs Water Services bylaws with conditions as required by the Water Services Act Y Y Mechanisms to ensure compliance with bylaws N NA Tariff structure Y NA Tariffs promulgated Y NA Mechanisms to undertake project feasibility studies Y NA Criteria for prioritising projects Y NA Mechanisms to assess and approve project business plans Y NA I 2007/08 Mechanisms for selecting, contracting, managing and monitoring implementing agents Y NA I 2007/08 Mechanisms to monitor project implementation Y NA I 2007/08 Infrastructure development Water conservation and demand management Water conservation and demand management strategy Y Performance management and monitoring Performance management systems Y 169 NA City of Cape Town WSDP 2007/08 to 2011/12 Personnel If no by when? Infrastructure Water Service monitoring and evaluation system I I 2007/08 NA I 2007/08 NA I 2007/08 Bylaws Budget Resources available to perform the function Y NA WSDP information system I NA Mechanisms for stakeholder participation Y NA Mechanisms to monitor and report on WSDP implementation Y NA Criteria to select appropriate WSPs Y NA Mechanisms to contract, manage and monitor WSPs Y NA Mechanisms to approve WSP business plans Y NA WSA overall capacity I WSDP WSP institutional arrangements Sufficient staff and systems to fulfil all WSA functions Other (state) In summary the major issue is staff capacity constraints. F.7.1.1.2 WSA capacity development Integration or centralisation of several functions have delivered benefits of improved planning, efficiency and cost saving: ♦ Strategic and Master Planning; ♦ Benchmarking; ♦ Regulation of the new by-laws; ♦ Fleet maintenance; ♦ Electrical-/ Mechanical Maintenance. Communication both internally and externally has improved with the development of a communication strategy, implemented via, inter alia: ♦ launching of various roadshows, events and ceremonies, ♦ communication with international cooperation partners and ♦ media releases. 170 City of Cape Town WSDP 2007/08 to 2011/12 Water and Sanitation Services’ internal IT capability has streamlined through the acquisition and installation of various new systems such as infrastructure for the new LIMS software at Scientific Services, upgrades to SCADA and Telemetry at reservoirs and works or optimising connectivity such as by sharing the connection to Bellville Compost Plant of Solid Waste. The Department has developed version 7 of the Workplace Skills Plan. For further details GOTO. F.7.1.1.3 Bylaws affecting water services The bylaws affecting water services are listed in the table below: By-law Date promulgated Short Description Effect on Water Services Water 1 September 2006 To control and regulate water services in the City More effective management of the use of water and sanitation services by users Wastewater and Industrial Effluent 1 September 2006 To control and regulate sewerage and industrial effluent and discharges More effective management of the discharge of industrial effluent by users Credit Control and Debt Collection Still in draft form. To give effect to the Council’s credit control and debt collection policy, its implementation and enforcement, as required by Section 98 of the Municipal Systems Act, 32 of 2000, and to give effect to the duty imposed by Section 96 of the Municipal Systems Act to collect all money that is due and payable to the Council. Water Services is more financially sustainable. (Existing policy dated June 2004) F.7.1.1.4 By-law relating to Stormwater Management 23 September 2005 To provide for the regulation of stormwater management and to regulate activities which may have a detrimental effect on the development, operation or maintenance of the stormwater system More effective management of the discharge of stormwater by users Treated Effluent In preparation To control and regulate the use of treated effluent in the City More effective management of the use of treated effluent by users Water services providers (retail water) The internal Water and Sanitation Department within the City of Cape Town is the retail water provider. F.7.1.1.5 Water services providers (sanitation) The internal Water and Sanitation Department within the City of Cape Town is the retail sanitation provider. 171 City of Cape Town WSDP 2007/08 to 2011/12 F.7.1.1.6 Water services providers (bulk water) The internal Water and Sanitation Department within the City of Cape Town is the bulk water provider. The Department also provides bulk water to Drakenstein and Stellenboch F.7.1.1.7 Water services providers (bulk sanitation) The internal Water and Sanitation Department within the City of Cape Town is the bulk sanitation provider. F.7.1.1.8 Support services agents (water) The internal Water and Sanitation Department within the City of Cape Town provides some support functions while some are provided corporately by the City. F.7.1.1.9 Sanitation promotion agent : This function is provided in-house by the Water and Sanitation Department. The Health Department of the City also undertakes health and hygiene awareness programmes F.7.1.1.10 Support service contract : The following functions have service contracts: ♦ Wastewater Treatment works at Zandvliet ♦ Meter reading in specific areas F.7.1.1.11 Water Services Institutions There are no public Water Services institutions that assist the City in its WSA functions. F7.1.1.12 WSP staffing levels : water The delay in the transformation process has had a significant effect on staff moral. There has also been a significant loss of staff as part of the City’s strategy to reduce the staff levels through natural attrition. The number of employees in Water and Sanitation Services is approximately 2,500. There is currently a process of finalising staff lists before the new appointments in 2007/08. F.7.1.1.13 WSP staffing levels : sanitation The sanitation staffing levels are shown in the table in section F.7.1.13. By way of example of the critical issue of staff capacity the Wastewater Treatment Branch is highlighted. The Wastewater Treatment Branch staff levels have reduced from 449 in December 1997 to 279 in March 2007 – almost a 38% reduction. Staff losses as reported in June 2005 has continued. For this branch, significant losses have been experienced in the following groups: 172 City of Cape Town WSDP 2007/08 to 2011/12 Table - Staff Losses in Wastewater Treatment Branch Group Professional Managers Controllers / Process Process Assistants December 1997 20 June 2005 March 2007 11 13 Percentage Decrease 35% 76 57 63 17% 136 95 72 47% In the last 2 years there has been an increase in the number of Process Controllers due to having taken over some Operators from the Athlone Power Station. They are experienced in operating mechanical and electrical equipment, but have no knowledge of wastewater treatment. There is an urgent need to attract, develop and retain skilled staff in Water and Sanitation Services. F.7.1.1.14 WSP training programmes During 2005/06 Version 7 of the Workplace Skills Plan was completed and general operating funds were re-prioritised to enable more appropriate training of staff than originally budgeted. The Pinelands Training Centre was also fully accredited by the ESETA (Energy Sector Education Authority). Accredited and Non-accredited Training Programmes Person Days 2002 /03 2003 /04 2004 /05 2005 /06 1,839 3,700 6,782 2,209 2006 /07 For details of programmes GOTO Total person days F.7.1.2 Future trends and goals (water services institutional arrangements) Institutional Reform The national agenda is to set up public services (and tariff services in particular) in a manner that is both predictable in terms of availability and competitive in terms of pricing so that ♦ There is a platform for economic growth and job creation. (well functioning city attracts investment etc) ♦ There is a platform to create opportunities for Black Economic Empowerment (BEE). ♦ There is a platform to enhance operational and financial performance which leads to sustainable funding for the service. ♦ This sustainable funding leads to sufficient (sustainable) infrastructure asset replacement and expansion. 173 City of Cape Town WSDP 2007/08 to 2011/12 ♦ Sustainable water services delivery will enhance the municipality's ability to provide equitable and affordable water and sanitation services through cross-subsidization. The City’s strategic intent, aligned with the national agenda and as stated in the IDP, is universal access to basic services and to achieve operational, financial and other efficiencies which will enhance equitable, affordable and effective service delivery and sustainable development. There is a high priority for economic growth and job creation, and ensuring a sustainable city. Water Services’ institutional reform process is also guided by the Strategic Framework for Water Services (SFWS) dated September 2003. GOTO. For an extract from the SFWS on the institutional reform of water services provision GOTO. The objectives of the reform process are given in Table below: Reform Objectives (Strategic Framework for Water Services) The key objectives of reform are: Ensure the provision of an appropriate level of water services that are sustainable to all households in South Africa and to implement the free basic water and sanitation policies effectively and efficiently Improve the performance of water services providers Improve the financial viability and sustainability of the water services sector by significantly enhancing revenue collection (from those who use in excess of a basic service) and improving consumer management Improve the accountability of water services providers to water services authorities and to consumers Use existing capacity, skills and resources in the water services sector in an integrated and optimal way and to attract, develop and retain the necessary professional and technical skills, and improve employment and gender equity Improve the efficiency of water use so as to ensure the wise use of South Africa’s scarce water resources through appropriate demand management and conservation initiatives and Improve the regulation of water services providers to ensure technical and environmental standards are met, services are provided efficiently and services are appropriately priced. The key determinant of Water and Sanitation’s institutional arrangements is the institutional arrangements of the City as a whole. An extract from the 2007/08 IDP (Draft 15.03.07vx2.2) is given below: of the IDP states: 174 City of Cape Town WSDP 2007/08 to 2011/12 Strategic Focus Area 7 Good Governance and Regulatory Reform There is a short term, high priority need to stabilize the organisation and execute various institutional improvements to give effect to the IDP. The focus, therefore, is on an intensive effort to develop and sustain a better public administration as well as improving the regulatory environment to maximise the impact of public investment and service delivery on the development potential of Cape Town. The current level of performance of the City, mainly due to a lack of capacity, cumbersome red tape processes, a silo approach to the developmental challenges facing Cape Town and the absence of a high performance service delivery culture have a significant negative impact on public performance. The City will continue to align with and strengthen intergovernmental (including with state-owned enterprises) strategies, processes and programmes, including budgets, in order to maximise resources and support delivery and positively impact on efficiencies and sustainability. The City therefore intends to ♦ Stabilise the organisation ♦ develop and sustain a better public administration ♦ improving the regulatory environment With the aim of maximising the impact of public investment and service delivery on the development potential of Cape Town. The institutional objectives given in the IDP are: 7.1 Optimising the development of our Organisation staff structure, strategies, policies and promote skills development. 7.2 Enhance service delivery through exploring alternative service delivery mechanisms. 7.3 Strategically utilise information technology, validated data bases and systems to support the transformation of public services to provide better and more efficient government and reporting structures. 7.4 Improve the service culture and workplace ethics by accomplishing sound financial governance; improved accountability and transparency. 7.5 Management of key financial areas such as income control, cash flow, indigent support, alternative income opportunities, asset management and risk management. 7.6 Improve the regulatory environment through conducting policy and by-law review (Bureaucratic red tape). 7.7 Establishment of representative Ward Participatory Mechanisms 7.8 Improvement of community satisfaction 175 City of Cape Town WSDP 2007/08 to 2011/12 Human Resources Primary Objective The strategic provision, development and retention of a skilled-, motivated-, and economically-viable workforce for Water Services in the interests of the City of Cape Town, its residents and visitors, and aligned to the vision of the City. Secondary objective(s) ♦ Ensure staff is orientated towards learning thus establishing a sustainable skills base. ♦ Introduce a performance-driven culture by developing appropriate reward strategies. ♦ Ensure employment equity by appropriate training programmes and staff assessments. ♦ Ensure effective personnel administration as set out in the Just Administration Act. ♦ Facilitating business process engineering / redeployment of staff by combining emergency repair gangs and eliminating duplication of functions. ♦ Establish Wellness coordination for Occupational Risk Management initiatives, for example HIV/AIDS/ TB/ EAP programmes. ♦ Develop and maintain a skilled and motivated workforce by retraining managers, attending to remuneration levels, and inspiring staff. F.7.1.2.1 Water services providers (retail water) The trends and goals that apply to the how service, as outlined in F.7.1.2 applies to this. F.7.1.2.2 Water services providers (sanitation water) The trends and goals that apply to the how service, as outlined in F.7.1.2 applies to this. F.7.1.2.3 Water services providers (bulk water) The trends and goals that apply to the how service, as outlined in F.7.1.2 applies to this. F.7.1.2.4 Water services providers (bulk sanitation) The trends and goals that apply to the how service, as outlined in F.7.1.2 applies to this. F.7.1.2.5 Support services agent (water) The trends and goals that apply to the how service, as outlined in F.7.1.2 applies to this. 176 City of Cape Town WSDP 2007/08 to 2011/12 F.7.1.2.6 Sanitation promotion agent The trends and goals that apply to the how service, as outlined in F.7.1.2 applies to this. F.7.1.3 Strategic gap analysis Institutional Reform The decision to establish an appropriate service authority mechanism and the establishment of a Water Service Authority (WSA) and a Water services Provider (WSP) arrangement has experienced numerous obstacles. The decision to form an internal ringfenced business unit dates back to November 2001 with the confirmation that WSA and WSP be established dating back to June 2004. There remains an urgent need to ensure that implementation proceeds for reasons outlined below: ♦ Comply with national legislation ♦ Bring effect to national and City’s strategic intent ♦ Comply with Council resolution in June 2004 ♦ Ensure that water and sanitation services in the City is sustainable. Human Resources The lack of staff capacity in key areas such as Finance, technical and project management is hampering delivery. Processes and Systems Processes and systems to support service delivery need improvement. F.7.1.4 Implementations strategies (water services institutional arrangements) Institutional Reform Strategy ♦ Establish an appropriate service authority mechanism and the establishment of a Water Service Authority (WSA) and a Water services Provider (WSP) arrangement in accordance with Council resolution. Date of implementation is still to be set. Accountability for the entire service will rest with the Director: Water and Sanitation Services who will then be expected to deliver on the national and city strategic intent through a Service Provision Agreement (SPA) and a 3 year rolling business plan. ♦ Investigate alternative service delivery mechanisms. HR Strategy The HR Strategy includes: 177 City of Cape Town WSDP 2007/08 to 2011/12 ♦ Budget for and fill key financial, technical and project management posts. The financial posts focus on income generation. ♦ Multi-skilling existing staff through learnerships and other Tertiary education, therefore full impact of replacement staff can largely be negated and resultant financial sustainable manpower costs. ♦ Increase Training programmes and reduce labour and support costs. ♦ Actively head hunt – Humanity Science and Technology students via Tertiary Educational Institutions, build partnerships to “groom” designated students for the Water Services sector, e.g. by job shadowing. ♦ Establishing Science designated groups. and Technology mentorships for in-house ♦ Utilisation of a small Nucleus of well trained multi-skilled contract staff to supplement manpower resources. Processes and Systems To enhance processes and systems and promote a world class status for the Water and Sanitation Services Department, it is intended that all branches achieve ISO 9001:2000 accreditation. F.8 CUSTOMER SERVICE PROFILE F.8.1 Customer service F.8.1.1 Situation assessment (customer services) Item Resources available to perform the function Budget Bylaws Infrastructure Personnel 1 Quality of service for water: urban Yes Yes Yes Yes 2 Quality of service for water: rural Yes Yes Yes Yes 3 Attending to complaints for water: urban Yes Yes Yes Yes 4 Attending to complaints for water: rural Yes Yes Yes Yes 5 Attending to complaints for water: urban Yes Yes Yes Yes 6 Attending to complaints for water: rural Yes Yes Yes Yes 7 Education for basic water services Yes Yes Yes Yes 8 Pollution Awareness Yes Yes Yes Yes While the budget, infrastructure and personnel are generally in place for this function, projects are ongoing to improve the performance of the function and to obtain consolidated statistics. 178 City of Cape Town WSDP 2007/08 to 2011/12 The CCT is committed to providing efficient, uninterrupted and affordable services, which are clean and safe to all consumers. It plans to enhance this by extending the implementation of the ISO 9001 Quality Management System throughout Water and Sanitation Services. Customer/Consumer Charter Key elements of the extended implementation of ISO 9001 Quality Management System are: • • • Communication including the Customer Charter and Opinion Surveys Revenue collection including data rectification, informative and accurate billing Quality management, which includes the improvement of service levels and the implementation of benchmarking, procedures and Audits The ISO 9001 Quality Management System will: • • • • • assist integration of previous administrations help ensure better customer service improve safety improve efficiency/production- lower costs facilitate performance management The Consumer (previously Customer) Charter was introduced as part of this process during 2001. For the latest copy GOTO. Consumer Surveys Since 2002, Water and Sanitation Services have been commissioning research on an annual basis, to discover what the needs and perceptions of the consumers of water were. The findings from the research are being used: • • • • as input to the ISO 9001:2000 certification auditing, helping to ensure that an acceptable level of service satisfaction is achieved and maintained to uncover needs not currently being addressed, especially informal areas to uncover needs among specific groups, such as business and commerce to prepare input for updating the Water Services Customer Charter to measure the level of satisfaction with the service Information is being gathered from a range of users in the CCT by a professional market research consultant. Samples taken are statistically representative of all the users, which implies that the findings are taken seriously. The following issues are mainly addressed: • • Perception of services received: drinking water, effluent water or sewer(sanitation) drainage Evaluation of services rendered when reporting problems or enquiring about water services 179 City of Cape Town WSDP 2007/08 to 2011/12 • • • • • Awareness of environmental initiatives, including water conservation or restrictions Effectiveness of marketing drives such as around Water Week Issues relating to payment and billing procedures for services Importance rating and evaluation of services supplied Demographics of the market Presentations on all the findings are given on the Cape Town website GOTO or the PDF document GOTO. Customer and Meter Management Strategy In terms of Chapter 9 Section 95 of the Local Government Municipal Systems Act 2000, the CCT is required to establish a Sound Customer and Revenue Management System. Over the years Local Government has had a wide variety of service policies, service practices and levels of resources in the previous seven Administrations. Water and Sanitation Services is committed to addressing these aspects within an integrated comprehensive Customer and Meter Management Strategy for Water and Sanitation Services to ensure a focussed, effective and efficient service delivery on an equitable basis to all our communities across the City of Cape Town. The strategic issues, policies, objectives and initiatives of the Customer and Meter Management Section are herewith briefly discussed: Key Strategic Issues There are seven key strategic issues on which CCT is basing its customer and meter management strategy: • • • • • • • F.8.1.1.1 An Effective Debt Management Process (refer to 9.6 Income and Sales) Meter Verification and Meter Accuracy (refer to 9.7 metering and billing) Meter Management and Billing (refer to 9.7 metering and billing) Meter Reading (refer to 9.7 metering and billing) 24/7 Technical Operation Centre (refer to F.8.1.1.3) Corporate Call Centre (refer to F.8.1.1.3) Customer Interaction (refer to F.8.1.1.7) Quality of service for water: urban The overview of the quality of service provided is given in the table below: Item Current* 1. Total no. of consumers 656 800 2. No. of consumers experiencing greater than 7 days interruption in supply per year Zero 3. No. of consumers receiving flow rate of less than 10 litres per minute Zero 4. Water quality: no chlorination Zero 180 City of Cape Town WSDP 2007/08 to 2011/12 5. Water quality: chlorinated Zero 6. Water quality: full treatment 656 800 *Information is not available for the previous years. The fourth annual detail independent survey of consumer perceptions of Water and Sanitation Services has been completed. 87% of consumers are satisfied with the service, a result up from 83% in 2004, with a significant upward swing from “Somewhat satisfied” to “Very satisfied”. Specific findings from this survey have been used to identify areas where service can be improved. The ratings from previous surveys are given in the table below: Percentage of customers satisfied with the service F.8.1.1.2 2002/03 2003/04 2004/05 2005/06 > 80% > 80% 83% 87% Quality of Services for water: rural Refer to F.8.1.1.1 F.8.1.1.3 Attending to complaints for water: urban The statistics with respect to attending to complaints is given below: Item 2005/06 1 Total number of consumer units 656,800 2 No. of complaints queries of quality of service within a year 28,912 3 % of complaints / queries 4.40% 4 % queries responded to within 24 hours 5 Number of major or visible leaks reported per annum * ** 6 % Major or visible leaks repaired within 48 hours after being reported * Event recording is not currently done at the TOC. The Districts are informed and enter the notification into SAP themselves. Statistics are therefore not available. ** These statistics are now being captured City wide and are available as from June 2006 Technical Operation Centre (24hr Emergency Service) 181 * City of Cape Town WSDP 2007/08 to 2011/12 During 2004, Water and Sanitation Services set up a centralised Technical Operation Centre (Tel. 086 010 3054) to respond to all technical complaints and enquiries such as: • • • • Burst, leaking and damaged water and mains/leadings and meters Water taste and discoloration problems Low water pressure or interrupted supply Water restriction contravention reporting or advice It provides a one-number 24/7 customer interface and technical despatch centre for all of Water and Sanitation Services functions as an after hours operational centre for a number of other services also. It has become a critical role player in the management process relating to events affecting Water and Sanitation Services such as the Water Restrictions since 2004 as well as the electricity power outage schedules of 2006. Water restrictions are policed and monitored by Water Officers who not only respond to complaints but also pro-actively investigate suburbs where water wastage is detected. During the 2005/06 financial year, the TOC’s operation was bedded down and much improved. An average of 45 000 calls per month are taken with and an average call response time of 8 seconds and only 1% dropped. The following table is sent to the Portfolio Committee on a monthly basis to keep them informed of the call volumes and complaints/requests at the TOC: MONTH Mar CALL VOLUMES IN OUT TOTAL 16 901 14 043 30 944 Apr 20 303 18 327 38 630 4 2 496 3 850 1 490 7 840 May 18 983 19 162 38 145 1 2 194 3 825 1 388 7 408 Jun 22 016 20 587 42 603 2 2 844 4 113 1 192 8 151 Jul 21 255 19 042 40 297 0 2 501 3 367 936 6 804 Aug 23 313 23 701 47 014 0 2 768 4 801 1 000 8 569 Sep 20 260 18 388 38 648 0 3 398 5 035 658 9 091 Oct 22 146 19 656 41 802 0 4 199 5 089 777 10 065 Nov 24 749 21 055 45 804 0 4 836 5 320 1 007 11 163 Dec 23 643 20 124 43 767 0 4 814 5 844 839 11 497 Jan 07 23 323 19 802 43 125 0 5 109 5 509 916 11 534 Feb 07 20828 18980 39808 0 5114 5522 894 11530 Avg /month 21 477 19 406 40 882 1 3 540 4 659 1 041 9 241 TOTAL 257 720 232 867 490 587 17 42 480 55 905 12 488 110 890 182 Restrictions 10 COMPLAINTS / REQUESTS Water Sanitation Other 2 207 3 630 1 391 TOTAL 7 238 City of Cape Town WSDP 2007/08 to 2011/12 From this table the key complaints/requests statistics are given below: Area Total: Year to Feb 07 Monthly average 490 587 40 882 17 1 Water 42 480 3 540 Sanitation 55 905 4 659 Other 12 488 110 890 Total incoming and outgoing calls Water restrictions All calls are logged and responded to appropriately, becoming part of the Workflow process. All calls reaching the Corporate Call Centre but dealing with Water and Sanitation Services-related matters are re-routed to it. A number of pilot applications for new technology utilisation towards improved operational processes such as GIS, GPS and Vehicle tracking have been implemented. Corporate Call Centre A Corporate Call Centre (Tel 086 010 3089, Fax 086 010 3090, e-mail accounts@Cape Town.gov.za) has been established by the City, which receives most complaints and requests, also those in respect of water account queries. Any technical complaints or others related to water that cannot be dealt with by the Corporate Call Centre, is forwarded via an electronic notification to the Technical Operation Centre for action. F.8.1.1.4 Attending to complaints for water: rural Refer to F.8.1.1.3 F.8.1.1.5 Attending to complaints for sanitation: urban The statistics with respect to attending to complaints is given below: Item 2005/06 1 Total number of consumer units 656,800 2 No. of complaints of quality of service within a year 45,310 3 % of complaints / queries 6.90% 4 No. of blockages reported per annum ** 5 % queries responded to within 24 hours * 6 % blockages repaired within 48 hours after being reported * 183 City of Cape Town WSDP 2007/08 to 2011/12 * Event recording is not currently done at the TOC. The Districts are informed and enter the notification into SAP themselves. Statistic are therefore not available. ** These statistics are now being captured City wide and are available as from June 2006 Refer also to F.8.1.1.3 F.8.1.1.6 Attending to complaints for sanitation: rural Refer to F.8.1.1.3 F.8.1.1.7 Education for basic water services Customer Interaction This function includes engaging the public and educating them in the awareness of Water Conservation, Water Pollution and Water Demand Management. It also deals with broad-impact citizen queries and correspondence as well as matters that are logged at the Corporate Call Centre but which require specialist investigations. Customer education, communication and liaison are accepted as key strategic issues and are being afforded a high priority in the new structure of Water and Sanitation Services. Water conservation, water pollution, water ingress and payment habits, among others, are all being addressed in a comprehensive and sustainable fashion. Hlonipha Amanzi (Respect Water) Programme In 2006/07 Water and Sanitation Services launched their “Hlonipha Amanzi” Programme. The programme covered 30 informal areas. The project was aimed at informing and educating informal communities on the basic services provided. The campaign promoted and encouraged community cooperation to better manage valuable resources such as water, to help keep the environment and themselves clean and to prevent the spread of diseases associated with an unhealthy environment. Through this it was hoped to build better communities. The objectives of the project were: Promotion of sustainable service delivery Promotion of improved management of existing resources Promotion of health and well-being of individuals Education on how to be responsible and create a safe, secure and hygienic community Making information/reporting lines more accessible It was a requirement of the project that the consultants employ individuals from each community, through a consultative process, for the duration of each set of workshops and to leave behind capacity-building skills. This project was unique to the Branch in that three consultants (each assigned different areas) worked closely with the project leaders to ensure that the same content, material and issues were taken to each area to provide the consistency required. This was important, as the intention is to continue to roll this project out to the remaining informal areas throughout the City of Cape Town until all informal areas have been covered. 184 City of Cape Town WSDP 2007/08 to 2011/12 A series of workshops were held in each area. The workshops started off with an icebreaker to bring everyone together. This was then followed by the main body of the workshop running through topics on flipcharts which included: service delivery elements, vandalism, unhealthy environments, disease/germs and what the community can do to prevent this. The workshops culminated in washing of hands, tea/coffee and sandwiches for all and presentation of certificates for all attendees as well as a bucket, soap, and soap dispenser. The last workshop in each area also had lucky draws for small prizes, like retail store vouchers and food hampers. Areas covered in this first phase included: Thabo Mbeki, Klipfontein, Area K, Kosovo, Samora Machel, Ekanni, Ekanni (Michells Plain), Morkel’s Cottages, Sir Lowry’s Pass, Solly’s Town, Siyahlala, Happy Rest, Silihluwe, Polile, Wag ‘n Bietjie, Cuban Heights, Rondevlei, Joe Slovo (zones 1, 2 & 3), Wallacedene, Happy Valley, Kalkfontein, Malawi, Red Hill, Vrygrond, Mxolisi Petani – Taiwan, Monwabisi Park, Mfuleni, Witsand, and Doornbach. Overall, the workshops have been very well received by the communities they served. The community members attending the workshops were very enthusiastic and some very valuable comments have been received, which will be utilised in the next round of workshops. F.8.1.1.8 Pollution awareness The Hlonipha Amanzi Programme covers pollution awareness in informal settlements. F.8.1.2 Future trends and goals (customer services) F.8.1.2.1 Quality of service for water: urban and rural The goal is to ensure that the percentage of customers satisfied with the service continues to increase and reaches 95% within the next 5 years. F.8.1.2.2 Attending to complaints for water: urban and rural The goal is to ensure that all complaints / queries are routed through the TOC within the next two years and that consolidated statistics on response times and other indicators are available. F.8.1.2.3 Attending to complaints for sanitation: urban and rural Refer to F.8.1.2.3. F.8.1.2.4 Education for basic water services The goal is to extend the successful “Hlonipha Amanzi” programme to all currently existing informal areas by mid 2009. F.8.1.2.5 Pollution awareness The Hlonipha Amanzi Programme will continue to be used to raise awareness on pollution issues. F.8.1.2.6 Quality of health and hygiene education and awareness Refer to F.8.1.2.5 F.8.1.3 Strategic gap analysis (customer services) 185 City of Cape Town WSDP 2007/08 to 2011/12 There is no consolidated information on response times to complaints and queries and to repairing water and sewer mains. The reasons are: • TOC does not currently do notifications on SAP and the information systems are not integrated. • There is a huge backlog in closing of notifications. The lack of integration of the TOC and District processes also means that other statistics such as number of burst water mains and sewer blockages repaired have to be obtained from the Districts. It is not possible to get a consolidated report. The link between SAP and GIS is not in place. All informal areas have not been covered with education for basic water and sanitation services. F.8.1.4 Implementations strategies (customers services) In order to ensure that consolidated information is readily available from SAP the project for integrating the TOC and SAP processes have been raised to the level of a corporate project. It is envisaged that it will still take 12-14 months before the system is fully integrated. The link between SAP and GIS is planned to be in place by the end of 2007 More funding is required to improve the facilities at the TOC Centre The successful “Hlonipha Amanzi” Programme will be rolled out to the remaining informal settlements 186 City of Cape Town WSDP 2007/08 to 2011/12 F.9 FINANCIAL PROFILE As part of the review of the WSDP, and in the context of important financial constraints on the City, Water and Sanitation Services commissioned a study in 2004/05 to undertake a financial assessment of its services. The high level purpose of the study was to assess an affordable and sustainable level of capital expenditure for Water and Sanitation Services and to determine the implications of this for future operations. For the Financial report from Palmer Development Group GOTO (Draft 2 dated 17 November 2005). The figures contained in this report were updated in November 2006. For an update of the model results dated GOTO. The financial model was developed to allow the user to develop and choose from four capital expenditure scenarios, as follows: A “needs-based” capital programme based on information received directly from the water services officials; The “modelled” scenario which is based on unit costs (input) and demand (early model assumptions); This scenario is a “smooth” scenario and assumed no “lumpiness” in capital development. Although this is unrealistic, it nevertheless provides a useful basis for comparison with other scenarios at an indicative level. An ”affordable” scenario which can be input directly by the user. The Consultant assumed 25% of revenues as an affordable long term capital spend. A “selected option” allowing the user to choose one of the three options for each of the major components of the system, viz. bulk water expansion, bulk water renewals, etc. The primary objectives of this study were to: To determine an indicative affordable and sustainable capital expenditure programme for the City of Cape Town Water and Sanitation Services; To determine the implications of the capital programme on: Financing (how funds are secured), The service (what can and cannot be done), and Tariffs (the impact on the customer); and To identify the key strategic issues facing the service in order to ensure Water and Sanitation Services were provided in a sustainable manner into the future. The conclusions of the report were that: An affordable long term capital expenditure programme appears to be in the region of R500 million per annum (smoothed over time), though it is recognised that actual expenditure will be “lumpy”. The implications of the capital expenditure programme were: ♦ Financing (how funds are secured), 187 City of Cape Town WSDP 2007/08 to 2011/12 1. Water services needs to secure an appropriate share of MIG funds 2. The current cost of capital for sanitation is too high and must be renegotiated with the Department of Finance in the City. 3. Water services should investigate project finance, especially for large discrete bulk water and wastewater investments. Some of the wastewater investment could be packages to make them more attractive. ♦ The service (what can and cannot be done), and Direct operating costs need to increase significantly in real terms over the next four years as a result of a need to increase maintenance costs and because of increasing bulk water costs. This is notwithstanding efficiency gains with respect to staff costs and general expenses. ♦ Tariffs (the impact on the customer); The average tariffs need increase in real terms annually. The report identified the key strategic issues facing the service in order to ensure Water and Sanitation Services are provided in a sustainable manner into the future: ♦ A sustainable capital programme must cater for three important elements simultaneously: (1) elimination of backlogs and provision for new demand (2) bulk expansion to cater for new demand, and (3) rehabilitation and replacement of existing infrastructure. ♦ At present there is an inadequate provision for depreciation of assets. This must change to ensure sustainability. Depreciation should encompass all assets, including grant funded assets and assets fully paid for. ♦ At present there is inadequate maintenance of infrastructure. Expenditure (and efficiency in spending) must increase significantly in real terms. It is not clear by how much without more detailed study. ♦ Adequate cash collections is critical to the business. This is not in the control of the business and failure to perform in this area could seriously jeopardise the business. ♦ In all of the scenarios modelled, there is a need to increase tariffs significantly in real terms to ensure sustainability. ♦ Much more attention needs to be given to the financial aspects of the business. It needs dedicated attention from a high level financial person adequately resourced with skilled staff such as cost accountants to improve the overall financial performance and efficiency of the business. Joburg Water, arguably the best performing water services utility in the country, have about 40 staff dedicated to the finances of the business, under a senior Chief Financial Officer. ♦ The current tariff structure is in need of urgent reform. It is an inherently unstable tariff structure and places the Water and Sanitation 188 City of Cape Town WSDP 2007/08 to 2011/12 Services business in potential financial jeopardy. For inter-city comparison of GOTO. ♦ Much more attention needs to be given to data integrity (see separate report produced during the long term water demand study for more detail). Further to the Palmer Development Group report the City has undertaken a range of measures to ensure that the finances of the City remain sustainable into the future. These are targeted towards the City achieving long-term financial viability and sustainability. The 2007/08 IDP lists the strategies that are being pursued: ♦ Reducing salary costs to acceptable levels, taking into account the City’s new operating model and transferring savings to improve the maintenance of assets; ♦ Reducing the cost of servicing long-term debt with innovative methods of borrowing and capital financing; ♦ Reducing the dependency on cross-subsidisation from tariff-based services to within acceptable norms; ♦ Maintaining rate and tariff adjustments within national norms and guidelines, ensuring the national and local economy are not undermined; ♦ Making adequate provision for free basic services for the poor, to ensure that there is no further marginalisation of poorer communities or individuals through the entrenchment of the indigent policy; ♦ Preparing realistic income budgets with adequate provision for nonrecovery to ensure the expenditure reflected for each year can be fully covered by cash receipts; ♦ Ensuring that adequate cash reserves are maintained to cover legislated funds and provisions. Some of the interventions in place, though not fully integrated, include: ♦ The consolidation of all legacy billing systems and implementation of a uniform rates and service structure for the City as a whole; ♦ the working of a single/integrated financial system (SAP), providing regular and timely reports to all stakeholders; ♦ constantly seeking out opportunities for external funding to supplement the City’s budget and reducing reliance on the City’s own funds for capital development; and ♦ regularly reviewing financial strategies and benchmarking against other organisations . F.9.1 Capital funds F.9.1.1 Situation assessment (capital funds) F.9.1.1.1 Capital expenditure (budget) : water (R Million) 189 City of Cape Town WSDP 2007/08 to 2011/12 The historical capital budget for water and sanitation is given in the table below: 2004/05 R mil 2005/06 R mil 2006/07 R mil 0.1 10.1 0.0 13.0 27.3 17.8 156.0 278.3 307.6 SUPPORT SERVICES 0.0 4.0 0.0 SCIENTIFIC SERVICES 0.0 3.0 0.0 61.7 78.7 87.7 0.0 0.0 2.0 13.6 0.0 0.0 0.0 0.0 8.5 244.5 401.3 423.6 EAMS BULK WATER RETICULATION WASTE WATER WDM N2 GATEWAY OTHER W & S SERVICE TOTAL F.9.1.1.2 Capital expenditure (budget) : sanitation (R Million) Refer to F.9.1.1.2 F.9.1.1.3 Sources of capital income : water (R Million) The historical sources of capital funding for water and sanitation is given in the table below: 2005/06 R mil 2006/07 R mil AFF (now CRR) 55.4 62.0 BICL 22.6 53.0 CMIP 4.5 0.0 DWAF 1.7 0.3 EFF 161.6 152.1 MIG 137.5 141.1 18.1 15.1 401.3 423.6 Other TOTAL Historically EFF and MIG funding for water and sanitation have been approximately been R155 million and R140 million respectively. F.9.1.1.4 Sources of capital income : sanitation (R Million) 190 City of Cape Town WSDP 2007/08 to 2011/12 Refer to F.9.1.1.4. F.9.1.2 Future trends and goals (capital funds) The backlog in basic services and in infrastructure development that has arisen over a number of years and the continued growth in the city particularly at specific growth nodes results in an extensive capital infrastructure programme being required. Water and Sanitation Services is committed to eradicating the backlogs and keeping pace with the growth while at the same time reducing the demand for water through its WC&DM Strategy. The projected capital expenditure (in R mil) for the next 5 years is: 2007/08 R mil 2008/09 R mil 2009/10 R mil 2010/11 R mil 2011/12 R mil Reticulation 404.1 313.0 190.7 172.7 131.5 WWT 133.0 174.3 145.3 163.4 185.0 Bulk water 77.8 357.6 579.1 426.0 389.0 WDM 22.5 21.5 25.5 14.1 12.8 3.0 3.5 4.0 27.2 27.7 Water Meter repl. 16.0 16.0 16.0 18.3 19.2 Informal settlements 56.4 55.6 47.1 38.0 39.9 EAMS 31.3 55.2 40.2 42.0 42.0 2.3 1.4 1.3 1.7 1.7 746.4 998.1 1049.2 903.4 848.7 Support Scientific Services TOTAL Note: the first 3 years correspond with the 3 year capital budget. GOTO for more detail. F.9.1.2.1 Capital expenditure (budget) : water See F.9.1.2 F.9.1.2.2 Capital expenditure (budget) : sanitation (R Million) See F.9.1.2 F.9.1.2.3 Sources of capital income : water (R Million) The sources of capital income for water and sanitation are identified below: 2007/08 R mil 191 2008/09 R mil 2009/10 R mil 2010/11 R mil 2011/12 R mil City of Cape Town WSDP 2007/08 to 2011/12 Capital requirement 746.4 998.1 1049.2 903.4 848.7 Grants (MIG & DWAF) 179 188 197 207 217 CRR 100 120 144 173 207 467.4 690.1 708.2 523.4 423.7 Nett Capital from EFF CRR = Capital Replacement Reserve EFF = External Financing Fund F.9.1.2.4 Sources of capital income : sanitation (R Million) See F.9.1.2.3 F.9.1.3 Strategic gap analysis (capital funds) The high debt burden of the service has reduced its ability to attract debt financing. Current EFF funding is only approximately R155 mill Obtaining sufficient capital for the infrastructure programme is a challenge. A reliable and steadily improving income stream is required. F.9.1.4 Implementation strategies (water services institutional arrangements) The following strategies, in addition to the corporate strategies mentioned under F.9, have been developed to ensure that there is sufficient capital to meet the infrastructure challenges. They are: ♦ The key strategy that will enable the Department to attract more capital is to structure the institution effectively and in line with national goals and objectives – for more information on this refer to the implement of the WSA and WSP arrangements in Chapter 7. ♦ Increase the capacity of the Water and Sanitation Services Financial branch. The Finance branch is going to be and upgraded to in terms of skills and to a incorporate a unit focusing on revenue. ♦ Lobby for more Grant funding. ♦ Increase CRR by at least 20% per annum for at least the next 5 years to ensure that there is sufficient funding for replacing infrastructure. ♦ Reduce non-payment and write-off irrecoverable debt to ensure that Water and Sanitation Services is more “bankable” and thereby attracts more and lower interest debt financing. 192 City of Cape Town WSDP 2007/08 to 2011/12 F.9.2 Operating cost and income F.9.2.1 Situation assessment (operating costs and income) The historical operating costs broken down into categories as reported through the SAP system are: 2003/04 R mil 2004/05 R mil 2005/06 R mil 2006/07 R mil Salaries Wages and Allowances 304.36 314.31 343.94 348.21 General Expenses - Other 190.14 182.00 234.30 251.58 Bulk Purchases 119.15 165.92 218.59 249.71 44.58 51.62 58.75 67.88 0.00 0.00 0.00 0.00 197.75 128.56 165.51 324.86 Repairs and Maintenance (primary) 64.86 68.21 89.17 77.06 Repairs and Maintenance (secondary) 77.89 124.97 137.13 116.20 0.00 114.28 125.28 129.47 110.91 129.22 122.88 110.40 3.82 148.64 190.08 147.41 43.02 42.75 44.48 48.24 664.51 645.58 687.02 735.11 8.78 9.78 10.60 11.82 Internal Contribution Expenditure 119.88 119.88 90.00 92.04 Activity Based Costs -74.59 -99.18 -108.07 -92.30 60.25 117.63 100.38 134.36 1,935.29 2,264.15 2,510.04 2,752.06 Contract Services Grants and Subsidies Bad Debts / Working Capital Reserve Depreciation Interest Internal Borrowings Transfers to&from Reserves/Appr Acct Internal Utilities Expenditure Bulk Charges Expenditure Insurance Departmental Expenditure Corporate Support Services Water and Sanitation Totals 193 City of Cape Town WSDP 2007/08 to 2011/12 The nominal and real increases in the previous budgeted expenditure were as follows: Nominal Increases Inflation Real Increase F.9.2.1.1 2003/04 to 2004/05 17.0% 2004/05 to 2005/06 10.9% 2005/06 to 2006/07 9.6% 6.0% 6.0% 6.0% 11.0% 4.9% 3.6% Operating costs : water See F.9.2.1 F.9.2.1.2 Operating costs : sanitation See F.9.2.1 F.9.2.1.3 Operating income : subsidies The Equitable share stands at R178.9 million for 2007/08 increasing at 5% per annum for the next 5 years. F.9.2.1.4 Operating income : tariffs Revised Water and Sanitation Tariff Policies are approved every year. For the latest policies GOTO. F.9.2.2 Future trends and goals (operating cost and income) F.9.2.2.1 Operating costs : water The City is expected to grow at 1.5% per annum for the next 5 years with inflation at 5.0%. This means that operating budgets need to increase by at least 6.5%. While water demand has historically grown at between 3 and 4% per annum, Water and Sanitation Services is planning on the low water demand curve of 2% pa increase by continuing to implement the WC&DM Strategy. The purchase of bulk water is therefore expected to increase by inflation plus 2% i.e. 7%. Costs in specific areas as highlighted under F.9.2.3 are expected to increase above 6.5% (inflation and city growth) due to current shortages and backlogs. The drive to reduce non-payment and bad debt will result in the reduction of the bad debt provision over time. 194 City of Cape Town WSDP 2007/08 to 2011/12 The projected operating costs (in R mil) for water and sanitation broken down into categories as reported through the SAP system are given in the table below: 2007/ 2008 R mil 2008/ 2009 R mil 2009/ 2010 R mil 2010/ 2011 R mil 2011/ 2012 R mil Salaries Wages and Allowances 488 520 554 589 628 General Expenses - Other 298 317 338 360 383 Bulk Purchases 271 290 310 332 355 73 77 83 88 94 0 0 0 0 0 Bad Debts / Working Capital Reserve 390 371 349 344 337 Repairs and Maintenance (primary) 101 108 115 122 130 55 59 63 67 71 136 143 150 158 165 0 37 95 142 174 116 122 128 134 141 0 62 155 227 273 100 120 144 173 207 51 54 58 61 65 790 846 905 968 1,036 12 13 14 15 16 0 0 0 0 0 Activity Based Costs -70 -75 -79 -85 -90 Corporate Support Services 141 150 160 171 182 2,953 3,214 3,540 3,866 4,167 Contract Services Grants and Subsidies Repairs and Maintenance (secondary) Depreciation Depreciation (new assets) Interest Internal Borrowings Interest (new loans) Transfers to & from Reserves /Appr Acct Internal Utilities Expenditure Bulk Charges Expenditure Insurance Departmental Expenditure Internal Contribution Expenditure Totals F.9.2.2.2 Operating costs : sanitation For trends on operating costs for sanitation refer to F.9.2.2.1 above. F.9.2.2.3 Operating income : subsidies The Equitable Share is projected to increase by inflation each year. 195 City of Cape Town WSDP 2007/08 to 2011/12 F.9.2.2.4 Operating income : tariff The income from tariffs will be monitored over time to assess whether there is a need to change the tariff policies or structure. The major change for 2007/08 is the ceasing of the fixed charge for sanitation/sewerage. F.9.2.3 Strategic gap analysis (operating cost and income) On the expenditure budget there is insufficient budget provision in a number of areas which is impacting the effectiveness of the service. These are: F.9.2.4 Staff shortages Insufficient funds to write off bad debt Insufficient funds to maintain infrastructure Insufficient funds for capital replacement - CRR (Capital Replacement Reserve) Implementation strategic (operating cost and income) In order to close the gaps in operating expenditure in key areas the strategy is to have large increases in these items from 2006/07 to 2007/08 with lower subsequent annual increases. The effect of these increases will be monitored to determine whether these are sufficient to resolve the constraints. 2006/07 to 2007/08 Overall increase in operating costs will increase by 13.04%, significantly higher than inflation and city growth which is 6.5% . In particular the following items will increase by significantly above inflation and city growth. Increase staff budget General expenses Bad debts / working capital reserve Repairs and Maintenance Transfers to & from CRR I4.50% 7.85% 20.05% 30.51% 41.27% Subsequent years 2007/08 to 2011/12 From 2007/08 to 2011/12 the average annual increase will be 9.0% (2.5% above inflation and city growth). Decrease Bad Debts / Working Capital Reserve steadily from R390 mil (13.2% of opex) to R337 mil (8.1% of opex). The drive to increase payment levels will be monitored and the amount allocated to bad debt reduced should the payment level increase substantially. Transfers to CRR increase by 20% per annum from R100 mil (3.4 % of opex) to 207.4 mil (5.0 % of opex) so that there is more funding allocated to infrastructure replacement. 196 City of Cape Town WSDP 2007/08 to 2011/12 F.9.3 Tariff and charges F.9.3.1 Situation assessment (tariff and charges) The historical average tariff for water and sanitation/sewerage is: 2003/04 Average tariff (water & sanitation) Increase Restrictions 2004/05 2005/06 2006/07 5.23 6.24 6.40 6.74 No restrictions 19.4% 0% & 20% restrictions 2.5% 20% & 10% restrictions 5.4% 10% restrictions The increase from 2003/04 to 2004/05 was high due to the imposition of 20% restrictions while the subsequent year’s increase was low due to the reduction of the restrictions to 10%. During the same period the income from user charges increased on the budget (refer to section F.9.6.1) by: 2004/05 2005/06 2006/07 8.8% 8.7% 6.0% The increase was an average of 7.8% per annum with a real increase of 1.8% per annum. The changes in user charges and tariffs from one year to the next differ from one another because of the changes in the amount of water sold. F.9.3.1.1 Fixed charges : residential (per month) for water There are no fixed charges for water. F.9.3.1.2 Fixed charges : residential (per month) for sanitation Fixed charges are based on the municipal value of the property. All properties with a municipal value of less than R100 000 and informal settlements do not attract a fixed charge. F.9.3.1.3 Volume charges or other charge mechanisms : residential sanitation 2004 / 2005 2005 /2006 2006/ 2007 0 – 4.2 0 0 0 +4.2 – 8.4 R1.52 R 1.60 R 1.68 +8.4 – 28 R3.70 R 3.90 R 4.10 Domestic Full- Single residential properties. 70% of water consumption to a maximum of 28 Kl of sewerage per month (70% of 40 Kl of water equals 28 Kl of sewerage) 197 City of Cape Town WSDP 2007/08 to 2011/12 2004 / 2005 2005 /2006 R3.65 R 3.85 2006/ 2007 Domestic Cluster - Bulk metered flats, cluster developments. Including sectional and single title units. 90% of Water Consumption (* see note) An allowance of 4.2 kl per unit per month will be made available at zero cost upon submission of a signed affidavit stating the number of units supplied from that metered connection. F.9.3.1.4 R 4.04 Block tariffs : residential (R/kl) for water Block Domestic Full 0-6 2004/ 2005 0 Water that is used predominantly for domestic purposes and supplied to single residential properties. +6-12 R2.26 +6-12 R 2.39 R 2.56 +12 – 20 R4.82 +12 – 20 R 5.10 R 5.46 +20 – 40 R7.12 +20 – 40 R 7.55 R 8.08 +40 – 60 R8.80 +40 – 50 R 9.33 R 9.98 +60 R11.61 +50 R 12.31 R 13.17 R 5.11 R 5.47 Domestic Cluster – Bulk metered flats, cluster developments including single title and sectional title units. An allowance of 6 Kl per unit per month at zero cost upon submission of affidavits stating the number of units. Block 0-6 2005/ 2006 0 2006/ 2007 0 R4.82 F.9.3.2 Future trends and goals (tariff and charges) F.9.3.2.1 Fixed charges : residential (per month) for water There are no plans to introduce fixed charges for water. F.9.3.2.2 Fixed charges : residential (per month) for sanitation The fixed charge for sanitation will be discontinued from 2007/08 onwards. F.9.3.2.3 Volume charges or other charge mechanisms : residential sanitation There are no plans to change the blocks in the sewerage tariff. 198 City of Cape Town WSDP 2007/08 to 2011/12 F.9.3.2.4 Block tariffs : residential (R/kl) for water There are no plans to change the blocks in the water tariff. The successful implementation of the WC & DM Strategy may necessitate a revision to the tariffs in the lower blocks. F.9.3.3 Strategic analysis (tariff and charges) The current tariff modelling uses the historical water demand in the various blocks in order to ensure that there is sufficient income. The successful implementation of WC & WDM Strategy particularly in the low income areas will necessitate a revision of the relative charges in the blocks. The tariffs are modelled every year and changes in consumption patterns are factored into the annual adjustments. F.9.3.4 Implementation strategies (tariff and charges) The proposed domestic tariffs for water for 2007/08 are: TARIFFS FOR 2006/07 Domestic Full 0-6 0 PROPOSED TARIFFS PER KL VAT EXCLUSIVE 2007 / 2008 0-6 0 Water that is used predominantly for domestic purposes and supplied to single residential properties. +6-12 R2.56 +6-12 R 3.05 +12 – 20 R5.46 +12 – 20 R 6.50 +20 – 40 R8.08 +20 – 40 R 9.63 +40 – 50 R9.98 +40 – 50 R 11.90 +50 R13.17 +50 R 15.70 R5.47 Dom. Cluster R 6.52 Domestic Cluster – Bulk metered flats, cluster developments including single title and sectional title units. An allowance of 6 Kl per unit per month at zero cost upon submission of affidavits stating the number of units. For the tariffs for 0%, 20% and 30% restrictions GOTO. 199 City of Cape Town WSDP 2007/08 to 2011/12 The proposed domestic tariffs for sanitation for 2007/08 are: VOLUMETRIC TARIFFS Domestic FullSingle residential properties. 70% of water consumption to a maximum of 28 Kl of sewerage per month (70% of 40 Kl of water equals 28 Kl of sewerage) TARIFFS 2006 / 2007 PROPOSED TARIFFS 2007 / 2008 0 – 4.2 0 0 – 4.2 0 +4.2 – 8.4 R1.68 +4.2 – 8.4 R 3.78 +8.4 – 28 R4.10 +8.4 – 28 R 9.23 Domestic Cluster - Bulk metered flats, cluster developments. Including sectional and single title units. 90% of Water Consumption (* see note) R4.04 R 9.10 An allowance of 4.2 kl per unit per month will be made available at zero cost upon submission of a signed affidavit stating the number of units supplied from that metered connection. * Important Note: The Director of Water and Sanitation may adjust the percentages as appropriate to the consumer. This is not applicable to the domestic full category. For the tariffs for 0%, 20% and 30% restrictions GOTO. There will be ongoing analysis of the changing water consumption and wastewater discharge patterns to ensure that income will be sufficient. In order to ensure that Water and Sanitation Services is able to meet the infrastructure and other challenges above inflation increases in the average tariff will be required as shown in the table below: Average tariff (water & sanitation) 2007/08 2008/09 2009/10 2010/11 2011/12 R R R R R 10.11 7.31 7.92 8.74 9.50 Annual nominal increases 8.4% 10.4% 8.8% 6.4% Inflation 5.0% 5.0% 5.0% 5.0% Annual real increases 3.4% 5.4% 3.8% 1.4% Over a 5 year period average tariffs are projected to increase by an average of a nominal 8.4% per annum or a real 3.4% per annum. The total real increase in tariffs over a 5 year period is projected to be 18.5%. This will mean that the total real increase in tariffs from 2003/04 to 2011/12 (8 year period) will be 32.5% 200 City of Cape Town WSDP 2007/08 to 2011/12 Over a 5 year period income from user charges are projected to increase by an average of a nominal 10.3% per annum or a real 5.3% per annum. The total real increase in tariffs over a 5 year period is projected to be 29.4%. This will mean that the total real increase in tariffs from 2003/04 to 2011/12 (8 year period) will be 40.6% This assumes a city growth of 1.5% per annum, a 2% annual increase in water demand (low water demand curve), an inflation rate of 5% and that the 10% restriction will continue for the next 5 years. The reduction in revenue demand as a result of the WC&DM Strategy will result in higher increases in the average tariff although not a high average cost to the consumer. In other words the projected income from the user charges will remain the same but because of the lower water consumption the average tariff will increase. The WC&DM Strategy assumes a 0% increase in water demand beyond 2020. Should the City achieve this objective even over the next 5 years then the average tariff for a 0% annual increase in the water demand is as follows: Average tariff (water & sanitation) 2007/08 2008/09 2009/10 2010/11 2011/12 R R R R R 11.20 7.31 8.12 9.19 10.25 Annual nominal increases 11.1% 13.2% 11.6% 9.2% Inflation 5.0% 5.0% 5.0% 5.0% Annual real increases 6.1% 7.2% 6.6% 4.2% It is important to note that while the percentage tariff increases would be higher than the 2% annual increase in water demand the average bill to the consumer would not increase at the same rate because of the lower average consumption. By way of illustration should the annual increase in water demand be 1% then the average tariff would be as follows: Average tariff (water & sanitaton) 2007/08 2008/09 2009/10 2010/11 2011/12 R R R R R 10.61 7.31 8.01 8.95 9.85 Annual nominal increases 9.7% 11.7% 10.1% 7.7% Inflation 5.0% 5.0% 5.0% 5.0% Annual real increases 4.7% 6.7% 5.1% 2.7% Both of the above tables assume the same capital expenditure would be required. This would not necessarily be the case. 201 City of Cape Town WSDP 2007/08 to 2011/12 F.9.4 Free basic water F.9.4.1 Situation assessment (free basic water) F.9.4.1.1 Subsidy targeting approach for free basic water The first 6 kilolitres of water supplied to all residential dwellings in the municipal area is free. There is no fixed charge. Refer to the R20 Indigent Grant for Sewerage. F.9.4.1.2 Subsidy targeting approach for free basic sanitation The first 4.2 kilolitres of sewerage removed from all residential dwellings in the municipal area is free. The fixed charge does not apply to dwellings occupied by Indigent households. A R20 Indigent Grant is applicable to the sewerage tariff for qualifying households. The nett result is that at 2006/07 tariffs an Indigent household can consume 10.695 kilolitres per month of water (with sewerage disposal assumed to be 70% of water consumption) without attracting any charges. F.9.4.2 Future trends and goals (free basic water) F.9.4.2.1 Subsidy targeting approach for free basic water No changes to the existing structure are planned. However, the approach of free basic water to all may need to be revised in future. F.9.4.2.2 Subsidy targeting approach for free basic sanitation No changes to the existing structure are planned. The R20 Indigent Grant will remain. However, the approach of free basic sanitation to all may need to be revised in future. F.9.4.3 Strategic gap analysis (free basic water) While the tariff structure is aligned to the needs of the Indigent, leaking plumbing results in higher water consumption and sewerage disposal and therefore higher and unaffordable charges. F.9.4.4 Implementation strategies The Integrated Water Leaks Repair and the Fixit Projects are addressing the high water consumption and sewerage disposal (refer to Water conservation and Demand Management). The Indigent Grant on top of free basic services will be monitored over time and changes made should it be necessary. 202 City of Cape Town WSDP 2007/08 to 2011/12 F.9.5 Charges and block tariffs: Industrial and Commercial F.9.5.1 Situation assessment (charges and block tariffs) Water 2004/05 2005/06 2006/07 R 5.14 R 5.45 R5.83 / R4.54 R 4.81 R 5.15 Provincial R4.88 R 5.17 R 5.53 Municipal – Departmental use R4.54 R 4.81 R 5.15 Miscellaneous – All consumers who do not fall within the above categories. R4.88 R 5.17 R 5.53 Miscellaneous External - All consumers supplied outside the City of Cape Town. R5.83 R 6.18 R6.61 Bulk Tariff - Exclusive of the Water Research Commission Levy R1.77 R 1.98 R 2.21 Commercial – Water supplied to premises predominantly of a commercial nature Industrial - Water which is used in manufacturing, generating electricity, land-based transport, construction or any related purpose. Schools / Sport – Any educational activity sporting body Government Departments - National and Only for Bulk Supply to other Municipalities and for cost recovery from Water and Sanitation Services Reticulation of the City of Cape Town Wastewater Industrial and Commercial - Schools, hospitals, Government: National / Provincial and any other – 95% of water consumption (* see note) Departmental - 95% of water (* see note) consumption excluding facilities not connected to the sewer system F.9.5.1.1 2004 / 05 2005 /06 R2.27 R 2.39 R 2.20 2006/07 R2.51 R 2.31 R2.09 Fixed charges and block tariffs: industrial for water (per month) There are no blocks in the tariff nor fixed charges for water supplied to industrial properties. F.9.5.1.2 Fixed charges and block tariffs : industrial for wastewater (per month) There are no blocks in the tariff but there is a fixed charge for wastewater removed from industrial properties. The fixed charge is based on the value of the property and is charged on a “cents in the Rand” basis. The current cents in the rand is 0.2513. The volume of water discharged is assumed to be 95% 203 City of Cape Town WSDP 2007/08 to 2011/12 of the water consumed. The Director: Water and Sanitation can adjust the percentage based on measurements taken. F.9.5.1.3 Fixed charges and block tariffs : commercial for water (per kl) As for Industrial. F.9.5.1.4 Fixed charges and block tariffs : commercial for wastewater (per month) As for Industrial. F.9.5.1.5 Fixed charges and block tariffs : other for water The other tariffs for water are: School / Sports Government Municipal Miscellaneous Miscellaneous external Bulk Tariff Water is charged at a one rate per Kl. There are no fixed charges. F.9.5.1.6 Fixed charges and block tariffs : other for wastewater Wastewater is charged at one rate per Kl discharged. The volume discharged is assumed to be 95% of the water consumed. The Director: Water and Sanitation can adjust the percentage based on measurements taken. There is a fixed charge for wastewater removed from “government and other” properties. The fixed charge is based on the value of the property and is charged on a “cents in the Rand” basis. The current (2006/07) cents in the rand is 0.2008. F.9.5.2 Future trends and goals (charges and block tariffs) F.9.5.2.1 Fixed charges and block tariffs : industrial for water No changes to the structure are planned for the future. Above inflation increased can be expected in line with the average tariff. F.9.5.2.2 Fixed charges and block tariffs : industrial for wastewater The fixed charge based on the cents in the rand will be dropped from 1 July 2007. Above inflation increases for tariffs can be expected in line with the average tariff increases. F.9.5.2.3 Fixed charges and block tariffs : commercial for water No changes to the structure are planned for the future. Above inflation increased can be expected in line with the average tariff. F.9.5.2.4 Fixed charges and block tariffs : commercial for wastewater The fixed charge based on the cents in the rand will be dropped from 1 July 2007. Above inflation increases for tariffs can be expected in line with the average tariff. 204 City of Cape Town WSDP 2007/08 to 2011/12 F.9.5.2.5 Fixed charges and block tariffs : other for water No changes to the structure are planned for the future. Above inflation increased can be expected in line with the average tariff. F.9.5.2.6 Fixed charges and block tariffs : other for sanitation The fixed charge based on the cents in the rand will be dropped from 1 July 2007. Above inflation increases for tariffs can be expected in line with the average tariff. F.9.5.3 Strategic gap analysis (charges and block tariffs) The current tariff modelling uses the historical water demand in the various categories in order to ensure that there is sufficient income. The successful implementation of WC & WDM Strategy will necessitate a revision of the tariffs. The tariffs are modelled every year and changes in consumption patterns are factored into the annual adjustments. F.9.5.4 Implementation strategies (charges and block tariffs) The average tariff for water and sanitation are projected to increase by above inflation annually. The proposed sanitation tariffs for Industrial, Commercial and departmental for 2007/08 are: CURRENT TARIFFS 2006 / 2007 R 5.83 PROPOSED TARIFFS PER KL 2007 / 2008 VAT EXC R 6.95 Schools / Sport – Any educational activity / sporting body R5.15 R 6.14 Government Departments R5.53 R 6.59 Municipal – Departmental use R5.15 R 6.13 Miscellaneous – All consumers who do not fall within the above categories. R5.53 R 6.59 Miscellaneous External - All consumers supplied outside the City of Cape Town. R6.61 R 7.88 Commercial – Water supplied to premises predominantly of a commercial nature Industrial - Water which is used in manufacturing, generating electricity, land-based transport, construction or any related purpose. - National and Provincial 205 City of Cape Town WSDP 2007/08 to 2011/12 CURRENT TARIFFS 2006 / 2007 Bulk Tariff - Exclusive of the Water Research Commission Levy R2.21 PROPOSED TARIFFS PER KL 2007 / 2008 VAT EXC R 2.31 Only for Bulk Supply to other Municipalities and for cost recovery from Water Services Reticulation of the City of Cape Town For the tariffs for 0%, 20% and 30% restrictions GOTO. The proposed sanitation tariffs for Industrial, Commercial and departmental for 2007/08 are: VOLUMETRIC TARIFFS TARIFFS 2006 / 2007 PROPOSED TARIFFS 2007 / 2008 Industrial and Commercial - Schools, hospitals, Government: National / Provincial and any other – 95% of water consumption (* see note) R2.51 R 5.65 Departmental - 95% of water (* see note) consumption excluding facilities not connected to the sewer system R2.31 R 5.20 * Important Note: The Director of Water and Sanitation may adjust the percentages as appropriate to the consumer. This is not applicable to the domestic full category. .For the tariffs for 0%, 20% and 30% restrictions GOTO. 206 City of Cape Town WSDP 2007/08 to 2011/12 F.9.6 Income and sales F.9.6.1 Situation assessment (income and sales) The historical budgeted income for water and sanitation broken down into the categories as reported on SAP is given below: 2003/04 2004/05 2005/06 2006/07 R million R million R million R million User Charges for Services Rent of Facilities and Equipment Interest earned on Arrears Operating Grants and Subsidies Other Income Internal Charges Revenue Internal Cross Subsidisation Revenue Accum Surplus TOTAL -1,276 -1,388 -1,508 -1,598 -1 0 0 0 0 -72 -52 -110 -72 -101 -162 -170 -2 -4 -8 -12 -709 -699 -744 -813 0 0 -34 -36 124 0 -2 -12 -1,935 -2,264 -2,510 -2,752 Over a three year period the average annual increase in income was 12.5%. The major contributors to this high increase were: User charges for services Interest earned on Arrears Operating Grants and Subsidies Other Income Accum Surplus 7.8% 23.6% 33.5% 80.2% 146.7% From the above it can be seen that the high increase was not only attributable to users charges for services (i.e. tariffs) but rather to the other items listed above. Since GAMAP was introduced all municipalities have to budget for expected income and therefore add a provision for bad debt into the budget. A deficit would only then occur if the sales volumes were less than originally projected. F.9.6.1.1 Total income (and non-payment) and expenditure : water (R) Water and Sanitation income is combined under F.9.6.1 F.9.6.1.2 Total income (and non-payment) and expenditure : sanitation (R) Water and Sanitation income is combined under F.9.6.1 F.9.6.1.3 Sales arrangements The billing system is integrated with the SAP computer software. The Water and Sanitation bill is sent monthly with the rates and other services accounts. 207 City of Cape Town WSDP 2007/08 to 2011/12 The City is divided into 20 billing areas / meter reading areas. Bills are sent out daily in order to cover the whole city in one month. Payment for municipal accounts can be easily made at any municipal office, through third party payments (supermarkets etc) and electronic funds transfers (EFTs) or stop orders through banks When insufficient payment is made by a customer the payment is not necessarily allocated to water even though payment may have resulted as a consequence of dis-connection / restricting the water supply. The current credit control policy has been in operation since June 2004. F.9.6.2 Future trends and goals (income and sales) F.9.6.2.1 Total income (and non-payment) and expenditure : water The future trends for water and sanitation income are shown in the table below: 2007/08 R mil 2008/09 R mil 2009/10 R mil 2010/11 R mil 2011/12 R mil -1,741 -1,924 -2,165 -2,402 -2,608 0 0 0 0 0 Interest earned on Arrears -110 -116 -121 -127 -134 Operating Grants and Subsidies -179 -188 -197 -207 -217 -12 -13 -14 -14 -15 -873 -934 -999 -1,069 -1,144 -38 -40 -43 -46 -49 -2,953 -3,214 -3,540 -3,866 -4,167 User Charges for Services Rent of Facilities and Equipment Other Income Internal Charges Revenue Internal Cross Subsidisation Revenue 0 Over a 5 year period income from user charges are projected to increase by an average of a nominal 10.3% per annum or a real 5.3% per annum. The total real increase in tariffs over a 5 year period is projected to be 29.4%. This will mean that the total real increase in tariffs from 2003/04 to 2011/12 (8 year period) will be 40.6% This assumes a city growth of 1.5% per annum, a 2% annual increase in water demand (low water demand curve), an inflation rate of 5% and that the 10% restriction will continue for the next 5 years. Provision for bad debt has been made under the budgeted expenditure. F.9.6.2.2 Total income (and non-payment) and expenditure : sanitation Refer to F.9.6.2.1. 208 City of Cape Town WSDP 2007/08 to 2011/12 F.9.6.2.3 Sales arrangements There are plans to update the Credit Control Policy during the 2007/08 Financial Year. The City has plans to set up a customer internet portal on SAP. F.9.6.3 Strategic gap analysis (income and sales) The Service has a R2.0 billion debt (R1.5 bil for water and R0.5 for sanitation) which has grown from R1.2 during the last 2 years. Clearly a concerted effort is required to turn this situation around. The dunning and dis-connection process is ongoing. Issues related to speeding up debt recovery: F.9.6.4 When a customer is dis-connected or restricted (in the case of residential consumers) and pays for water and sewerage this payment is not always allocated to the water and sanitation debt on the SAP system due to the way the payment allocation rules were set up. Some indigent households have huge municipal debt due to previous or ongoing water leaks that discourages them from paying the current account or making arrangements to pay. There have been numerous moratoriums over the last few years on restricting water to properties with municipal value less than R100 000. This has exacerbated the debt situation. The top 1000 debtors owe approximately R 259 milllion. This has improved from R587 million in May 2006. There is insufficient capacity for disconnections / restrictions and reconnections. There is a growing gap between the number of properties being disconnected / restricted and those being reconnected. This could mean that a significant number of customers are tampering. Implementation strategies (income and sales) A number of strategies to address the strategic gap are either being implemented or are in the process of being developed. All payments made as a result of disconnection or restricting the water supply should be allocated to water and sanitation. This will necessitate a change in the rules on SAP. The Integrated Water Leaks Repair and the Fixit Project is currently addressing the high water leakage and high debt at residential properties less than R100,000. (R199 000 from 2007/08). The City is repairing leaks on those properties free of charge on a once-off basis. Residents that maintain their water consumption within expected norms for 6 months then have their water and sewerage arrears written off to bad debt. In this way indigent households should have a low or zero (consumption within the free portion) monthly water and sewerage bill which they can afford. The Top 1000 debtors will continue to be targeted on an ongoing basis as this is an effective way of ensuring that those with the highest debt pay. 209 City of Cape Town WSDP 2007/08 to 2011/12 A tender is being prepared and contractors will be used from 1 July 2007 to intensify the disconnection/restriction and reconnection process and additional labour will continue to be employed through labour brokers to assist the in-house teams. Check for tampering those properties that have been dis-connected / restricted but have not been reconnected. Increase the capacity of the Water and Sanitation Services Financial branch. The Finance branch is going to be and upgraded to in terms of skills and to a incorporate a unit focusing on revenue. F.9.7 Metering and Billing Urban F.9.7.1 Situation and assessment (metering and billing) F.9.7.1.1 Metering and billing : urban Meter Verification and Meter Accuracy The CCT is committed to ensure through its accredited Meter Verification Laboratory that each metered customer has the right and recourse to challenge the accuracy of its meter through a process as provided for in terms of the Trade Metrology Act and the SABS 1529-1:2003. Meter Management and Billing The CCT is committed to reading and billing all consumers monthly and has provided a line of communication for customers to lodge any queries in respect of their accounts through the Corporate Call Centre. Water and Sanitation Services deal with the management of the water meter, its accuracy and the preparation of the customers account before invoicing by the Corporate Finance Department. Meter Reading The CCT currently reads approximately 78.3% of the 656 800 water meters monthly, while the rest are estimated. There are major advantages to the customer in a read versus an estimated meter reading, among these paying for actual usage and greater confidence in the account figure. Continual estimating also results in reduced income for the service as the high consumption in summer months is smoothed by the lower winter consumption. There are currently approximately 22,000 meters that have been repeatedly estimated for over a year due to meters not being accessible. Consolidated monthly statistics on the following have been collected through the District Managers’ Operational report since June 2006: ♦ ♦ ♦ ♦ ♦ ♦ Meters installed Meters replaced Meters relocated / refixed Meters stolen Meter connections removed Leaking meters repaired Historical data will therefore be available from 2006/07. For an example of the District Managers’ Operational Report GOTO 210 City of Cape Town WSDP 2007/08 to 2011/12 F.9.7.1.2 Metering and billing : rural Refer to F.9.7.1.1 F.9.7.2 Future trends and goals (metering and billing) F.9.7.2.1 Metering and billing : urban Water and Sanitation Services has set a target to reduce the number of estimated readings to 10% by 2012 and to progressively eliminate estimating of those meters that have been estimated for over a year. It has also set a goal to reduce the number of meters being repeatedly estimated from 22,000 per month to zero by 2012. F.9.7.2.2 Metering and billing : rural Refer to F.9.7.2.2 F.9.7.3 Strategic gap analysis (metering and billing) There are a number of issues that need to be addressed: ♦ The proportion of meters being estimated is too high ♦ There is insufficient staff capacity to deal with the issues that lead to ongoing estimations of meters. ♦ Inaccurate meters, especially the larger meters, need to be identified and repaired or replaced. ♦ Customer data clean-up also required as the information from legacy systems has still not been cleaned up. ♦ There are still 7,000 properties that are not billed ♦ There is often a delay in loading the meters of new developments onto SAP. This results in customers not receiving a bill for some time and then when they do the bill is unaffordable. This is particularly prevalent with state housing schemes and exacerbates the non-payment problem. ♦ There are a few areas where meter reading does not take place because of the problem of the delay in the initial billing of those areas. F.9.7.4 Implementation and strategies (metering and billing) A project / committee focusing on all aspects around meters and improving revenue will be established under the new Revenue unit in the new Water and Sanitation Services “Financial and Commercial Branch”. It will inter-alia focus on the issues raised under F.9.7.3 . 211 City of Cape Town WSDP 2007/08 to 2011/12 F.10 LIST OF PROJECTS F.10.1 Annual, WSA Sustainability and IDP Project Lists The project list as provided from the SAP system is given in the table below: (Source : Water 200708 Capital Budget as resubmitted Feb07 summary JdB.xls). This is a comprehensive list of Projects which includes the sustainability list. The table lists the total cost of each project as well as the reason for the project (Investment Reason). All the projects are for inclusion in the IDP. For the spreadsheet detail the amounts provided for 2008/09 and 2009/10 as well as future years GOTO. Branch WBS Element Description (Long Text) Revised Provision 2007_2008 Prior Years Expenditure Total Project Cost Funding Investment Reason Source BW Development of Additional Infrastructure 0 709,807 709,807 EFF New Asset BW Development of Additional Infrastructure 43,946,000 0 1,636,246,000 EFF New Asset BW Infrastructure Replace/Refurbish BW 0 6,801,188 6,801,188 CRR Enhancement of Asset BW Infrastructure Replace/Refurbish 15,000,000 0 79,000,000 EFF Replacement of Asset BW Replacement of Plant & Equipment- BW 200,000 0 1,128,200 CRR New Asset BW Atlantis - Administrative building upgrade and refurbish 0 800,000 840,000 EFF Enhancement of Asset BW Bulk Water Infrastructure Upgrade 2,000,000 140,744 10,792,744 EFF Enhancement of Asset BW Servitudes - Payment for usage/property rights linked to Water Infrastructure Upgrades 50,000 2,572 318,072 EFF New Asset BW Bulk Water Infrastructure Replace/Refurbishment 3,500,000 3,895,750 22,875,750 EFF Enhancement of Asset BW Extension of Bulk Water Pipeline 240,000 640,495 2,803,695 EFF Enhancement of Asset BW Voëlvlei : Replacement of LLPS Pipeline 2,000,000 12,506,356 20,686,356 EFF Replacement of Asset BW TMS Aquifer Deep Borehole 3,900,000 1,050,126 38,250,126 EFF New Asset BW Plant & Equipment Additional 1,000,000 0 6,115,500 EFF New Asset EAMS Replacement of Vehicles 15,000,000 2,732,411 56,732,411 EFF Replacement of Asset EAMS Replacement of Plant & Equipment 10,000,000 225,781 42,600,781 EFF Replacement of Asset EAMS Mobile Generators Emergencies 0 5,668,315 26,983,000 EFF New Asset EAMS Replacement of Plant, Tools & Equipment (Fleet) 0 0 0 CRR Replacement of Asset EAMS Replacement of Vehicles & Accessories 0 0 0 CRR New Asset EAMS New/Addit.Vehicles & Accessories 5,000,000 0 17,500,000 EFF New Asset EAMS Depot Rationalisation for Transformation (Hillstar) 0 0 0 CRR Enhancement of Asset EAMS Depot Rationalisation for Transformation 0 0 25,000,000 EFF Enhancement of Asset EAMS Vehicle On-board Computers 0 0 0 EFF New Asset EAMS Tools & Sundry Equipment (Elec) 15,000 0 75,000 EFF New Asset 212 City of Cape Town WSDP 2007/08 to 2011/12 Branch WBS Element Description (Long Text) Revised Provision 2007_2008 Prior Years Expenditure Total Project Cost Funding Investment Reason Source RETIC N2 Gateway Projects 0 29,260,260 47,910,910 EFF Enhancement of Asset RETIC N2 Gateway Projects 0 117,000,000 228,709,000 MIG Enhancement of Asset RETIC Design Aandrag Supply System 0 0 2,240,000 BICL New Asset RETIC Monwabisi Pumpstation-Sewer 1,208,076 493,679 1,701,755 EFF Enhancement of Asset RETIC Monwabisi Pumpstation-Sewer 7,099,453 0 25,618,366 MIG Enhancement of Asset RETIC D'urbanville Collectors Sewers 0 0 0 BICL New Asset RETIC D'urbanville Collectors Sewers 2,000,000 0 10,900,000 BICL New Asset RETIC Sanitation Upgrade: Informal Settlements 0 3,672,257 3,847,571 EFF New Asset RETIC Infomal Settlements Sanitation Project 0 777,860 777,860 STA Enhancement of Asset RETIC Replace & Upgrade Sewer Pumpstations 10,000,000 9,146,873 49,146,873 CRR Replacement of Asset RETIC Repl&Upgr Sew Pumps Citywide 5,000,000 0 22,500,000 EFF Replacement of Asset RETIC Incremental Upgrade Areas - Standpipes 2,000,000 4,058,029 12,058,029 EFF New Asset RETIC Replace & Upgrade Water Network 15,000,000 22,946,315 79,946,315 CRR Replacement of Asset RETIC Replace & Upgrade Water Network 9,000,000 0 33,000,000 EFF Replacement of Asset RETIC Replace Office Furniture & Equipment 0 239,395 2,900,000 EFF New Asset RETIC Computer Replacement 0 513,297 2,900,000 EFF New Asset RETIC Sewer Network Emergencies 5,000,000 3,305,809 20,422,425 EFF Enhancement of Asset RETIC The construction of a new 300mm water main for the new High Risers under construction in the 6,475,000 Beach Road coridor - Strand 0 13,255,000 BICL New Asset RETIC Somerset West - New Bulk Connection 0 0 0 BICL New Asset RETIC New Zevenwacht Heights Reservoir and Pumpstation 0 0 0 BICL Enhancement of Asset RETIC Renovate Langeberg Reservoirs 1 & 2 6,700,000 0 8,700,000 EFF Enhancement of Asset RETIC Installation of New Infrastructure - Supply to Bellville North As per Masterplan 7,900,000 249,200 22,149,200 BICL New Asset RETIC Installation of New Infrastructure - Supply to Bellville North As per Masterplan 2,000,000 299,856 4,299,856 EFF New Asset RETIC Remove midblock water network-Bishop Lavis Phase 4 4,800,000 450,000 8,250,000 EFF Enhancement of Asset RETIC Upgrade & Replace Water Meters 16,000,000 12,234,984 75,234,984 PRI Replacement of Asset RETIC The replacement of an existing sewer main along Beach Road - Strand. Existing pipe absolute due to sand infiltration and the current development of 15 High Rise Appartment blocks. 0 104,556 1,300,000 EFF Replacement of Asset RETIC The rehabilitation of a concrete pipe line from Gant's to the Beach Road Corridor in Strand for the sewer outfall from Somerset Business Park, Sir Lowry's Pass, etc. 0 0 550,000 EFF Enhancement of Asset RETIC The construction of a new Main sewer for the Somerset West Business Park to serve developments under construction and the Sir Lowry's Pass community. 4,950,000 0 6,950,000 BICL New Asset RETIC Pich Fibre Replacement - M/Plain 5,000,000 0 10,000,000 MIG Enhancement of Asset 213 City of Cape Town WSDP 2007/08 to 2011/12 Branch WBS Element Description (Long Text) Revised Provision 2007_2008 Prior Years Expenditure Total Project Cost Funding Investment Reason Source RETIC Pich Fibre Replacement - M/Plain 300,000 0 1,300,000 EFF Replacement of Asset RETIC Remove Midblock Sewer Network-Ruyterwach 4,870,962 0 6,070,962 EFF Enhancement of Asset RETIC Remove Midblock Sewer Network-B Lavis 4,570,962 2,459,940 8,530,902 EFF Enhancement of Asset RETIC Fisantekraal Main Sewer 0 0 2,000,000 BICL New Asset RETIC Replace Black Mac Sewer Screens 0 0 0 MIG New Asset RETIC Replace Black Mac Sewer Screens 0 0 0 EFF Replacement of Asset RETIC Upgrade of Bridgetown Sewer Pump Stn 3,500,000 0 8,500,000 MIG New Asset RETIC Upgrade of Bridgetown Sewer Pump Stn 500,000 0 1,700,000 EFF Enhancement of Asset RETIC Helderberg / AECI Macassar system 0 0 20,000,000 BICL New Asset RETIC Bottelary Bulk Sewer System 0 157,715 157,715 BICL Replacement of Asset RETIC Fisantekraal Main Sewer 76,850,000 0 82,150,000 MIG New Asset RETIC Design Pump Station, Rising main and gravity main for Melkbos Outfall sewer - Parklands 0 0 12,000,000 EFF Enhancement of Asset RETIC Bulk Sewer Capacity Expansion 0 0 0 OTH Enhancement of Asset RETIC Alterations to Sandown Pump Station And New Rising Main Sandown Rd 0 500,000 500,000 EFF Enhancement of Asset RETIC Mfuleni (Bardale Housing Dev New Water Infrastructure) 0 0 1,611,200 MIG New Asset RETIC Mfuleni (Bardale) Water 0 0 236,215 EFF New Asset RETIC Mfuleni (Bardale Housing Dev New Sewer Infrastructure) 0 0 915,840 MIG New Asset RETIC Mfuleni (Bardale) Sewer 0 0 1,439,698 EFF New Asset RETIC Rehab of Water Network (Citywide) 2,500,000 0 5,000,000 MIG Replacement of Asset RETIC Rehab of Water Network (Citywide) 0 0 0 EFF Enhancement of Asset RETIC Rehab of Sewer Network (Citywide) 7,500,000 0 15,000,000 MIG New Asset RETIC Rehab of Sewer Network (Citywide) 1,500,000 0 3,000,000 EFF Enhancement of Asset RETIC Pump Station Rehab ( Citywide) 4,000,000 0 7,500,000 MIG New Asset RETIC Pump Station Rehab ( Citywide) 500,000 0 1,500,000 EFF Enhancement of Asset RETIC Rehab of Rising Main - Retreat 3,000,000 0 3,000,000 MIG Replacement of Asset RETIC Rehab of Rising Main - Retreat 700,000 0 700,000 EFF Replacement of Asset RETIC Informal Settlements Water Incremental Upgrade 2,500,000 145,470 7,039,999 MIG New Asset RETIC Informal Settlements Water Incremental Upgrade 500,000 0 500,000 EFF Enhancement of Asset RETIC Car Wash Facilities : Khay/M. Plain 0 0 0 STA New Asset RETIC Sewer Infrastructure - Master Planning 500,000 150,000 7,050,000 EFF New Asset RETIC Installation of New Sewer Infrastructure 3,000,000 244,434 18,044,434 EFF New Asset RETIC Replace & Upgr Sew Netw 3,000,000 0 38,578,751 EFF Replacement of Asset RETIC Replace & Upgrade Sewer Network 15,000,000 10,658,308 78,658,308 CRR Replacement of Asset 214 City of Cape Town WSDP 2007/08 to 2011/12 Branch WBS Element Description (Long Text) Revised Provision 2007_2008 Prior Years Expenditure Total Project Cost Funding Investment Reason Source RETIC Flood Disaster Wallacedene- New water reticulation for Wallacedene development 330,000 1,903,758 3,522,194 MIG New Asset RETIC Flood Disaster Wallacedene- New water reticulation for Wallacedene development 330,000 1,779,749 3,059,870 EFF New Asset RETIC Water Infrastructure - Master Planning 500,000 175,439 7,075,439 EFF New Asset RETIC Basic Sanitation: Informal Settlements 0 6,270,855 6,640,855 EFF New Asset RETIC Basic Sanitation: Informal Settlements 0 1,465,483 1,745,142 STA New Asset RETIC Protea Heights Water Sup New Infrastructure to Supply New Development. 6,000,000 2,641,074 26,241,074 BICL New Asset RETIC Informal Settlement Projects - Standpipes 0 844,846 1,444,846 EFF New Asset RETIC New Infrastructure: Water Parklands/Sunningdale Councils Share of costs 1,000,000 159,456 8,159,456 BICL New Asset RETIC Upgrade and Installation of new Sewer infrastructure in Kuilsriver in terms of the sewer master plan 1,000,000 334,609 6,734,609 BICL New Asset RETIC Flood Disaster Wallacedene Sewer Upgrade 0 407,994 982,291 MIG New Asset RETIC New Infrastructure: Sewage Parklands/Sunningdale Councils Share of costs 4,000,000 13,288,400 24,288,400 BICL New Asset RETIC Construction of new water main to service a new low cost housing project (200-300 erven) at the Somerset West 10Ha site. 0 0 0 MIG New Asset RETIC Construction of new sewer pump station and sewer mains to service a new low cost housing project at the Somerset West 10Ha site. 0 0 0 MIG New Asset RETIC P/Station Dist 9 : Blomtuin - Ops Man 0 0 149,183 REV Replacement of Asset RETIC Informal Settlements : Sanitation - Portable Toilets (Eradication of Container Buckets) 10,000,000 0 52,000,000 MIG Enhancement of Asset RETIC Informal Settlements : Sanitation 3,000,000 0 6,000,000 EFF Enhancement of Asset RETIC Potsdam Outfall - De Grendal/ Doornbach pump station and rising main 0 0 0 BICL Enhancement of Asset RETIC Informal Settlement Proj - Standpipes 1,000,000 0 2,000,000 MIG New Asset RETIC Install 60m of cured in place lining to 600mm foul sewer crossing Ratanga road 0 0 0 CRR Enhancement of Asset RETIC Install 32m of cured in place lining to 600mm foul sewer crossing Bosmansdam Road road 0 0 0 CRR Enhancement of Asset RETIC Slip Line 700mm main outfall sewer in Pentz Drive Table View 0 0 0 CRR Enhancement of Asset RETIC Alterations and additions to water mains 2,500,000 0 14,800,000 CRR Enhancement of Asset WDM Alterations and additions to Treated Effluent mains 0 0 0 CRR Enhancement of Asset RETIC Alterations and additions to sewer mains 0 0 0 CRR Enhancement of Asset RETIC Informal Settlements : Address Grey Water 225,000 0 1,175,000 MIG Enhancement of Asset RETIC Informal Settlements : Address Grey Water 0 0 235,000 EFF New Asset RETIC Informal Settlements : Sand & Rag Trap in main Sewer Line 1,000,000 0 2,800,000 MIG New Asset RETIC Informal Settlements : Sand & Rag Trap in main Sewer Line 250,000 0 500,000 EFF New Asset RETIC Upgrading and installation of new sewer infrastructure in Somerset West in terms of the sewer master plan. 5,000,000 0 10,000,000 BICL Enhancement of Asset 215 City of Cape Town WSDP 2007/08 to 2011/12 Branch WBS Element Description (Long Text) Revised Provision 2007_2008 Prior Years Expenditure Total Project Cost Funding Investment Reason Source RETIC Upgrading and installation of new water infrastructure in Somerset West in terms of the water master plan. 5,000,000 0 10,000,000 RETIC Upgrade Water Infrastructure - S/West 3,530,000 0 RETIC Replacement of obsolete electrical panels and pump units to ensure zero percent overflow into the environment. 0 0 RETIC Replacements of electrical motors and drives which are obsolete, rising main at capacity, gravity 0 section at capacity and in a poor state, upgrading essential to prevent overflows into the environment. 0 RETIC Upgrading of main sewer in Lourensford Road :due to collapses and under capacity for new developments. 0 0 RETIC Phase 3 rehabilitation of 500m Liesbeek interceptor sewer 0 0 0 CRR New Asset RETIC Rehabilitate maitland sewer at Valkenberg 0 0 0 CRR Enhancement of Asset RETIC Replacement of egg-shaped sewer collector in Langa 3,200,000 0 7,000,000 MIG Replacement of Asset RETIC Replacement of egg-shaped sewer collector in Langa 500,000 0 1,000,000 EFF Replacement of Asset RETIC Replacement of pitch fibre sewer in Station Park - Guguletu 100,000 0 200,000 MIG Replacement of Asset RETIC Replacement of pitch fibre sewer in Station Park - Guguletu 100,000 0 200,000 EFF Replacement of Asset RETIC Pitch Fibre Sewer Replacement in Grassy Park/Ocean View/Kirstenhof etc. 1,500,000 0 4,500,000 CRR Replacement of Asset RETIC Upgrade and Replace Sewer Infratsructure where repair is no longer a sustianbale option 0 0 0 CRR Replacement of Asset RETIC Fish Hoek Outfall Sewer - Replacement of Badly Corroded Asbestos Cement Pipeline 1,200,000 0 7,600,000 CRR Replacement of Asset RETIC Blue Route Interceptor Sewer - Replacement of Badly Corroded Concrete Pipeline 3,750,000 0 4,750,000 CRR Replacement of Asset RETIC ~ Wallacedene Sewer: upgrade of existing network for additional flow from new Wallacedene development 0 0 1,650,000 MIG Enhancement of Asset RETIC Wallacedene Sewer: upgrade of existing network for additional flow from new Wallacedene development 670,000 0 1,170,000 EFF New Asset RETIC Basic Sanitation: Informal Settlements 1,000,000 0 3,000,000 EFF New Asset RETIC Sanitation Upgrade: Informal Settlements 1,105,000 0 3,605,000 EFF Replacement of Asset RETIC New Sewer Line - Northern Area - Thornton 10,000,000 0 110,000,000 EFF New Asset RETIC Replace & Upgrade Sewer Network 0 0 0 CRR New Asset RETIC Upgrade and extentions at the 18 water pump stations in Somerset West. 0 0 0 CRR Enhancement of Asset RETIC Bulk sewer connection main for Erf 18834 housing development. MIG. 10,000,000 0 20,000,000 MIG New Asset RETIC Bulk sewer connection main for Erf 18834 housing development. MIG. 2,000,000 0 4,000,000 EFF Replacement of Asset RETIC Construction of new water main to service a new low cost housing project at Macassar, Erf 2633. 10,000,000 0 20,000,000 MIG New Asset 216 BICL Enhancement of Asset 4,630,000 BICL New Asset 0 CRR Replacement of Asset 0 CRR Replacement of Asset 0 BICL Enhancement of Asset City of Cape Town WSDP 2007/08 to 2011/12 Branch WBS Element Description (Long Text) Revised Provision 2007_2008 Prior Years Expenditure Total Project Cost Funding Investment Reason Source RETIC Construction of new water main to service a new low cost housing project at Macassar, Erf 2633. 2,000,000 0 4,000,000 EFF New Asset SS Laboratory Equipment: Replacement/Additional 1,500,000 0 8,700,000 EFF New Asset SS Refurbishment of Labs 800,000 0 2,100,000 EFF Enhancement of Asset RETIC Basic Sanitation: Informal Settlements 0 0 0 STA Enhancement of Asset SS New Scientific Services Building 0 0 0 EFF Enhancement of Asset SUP Replace Stolen Laptops 0 0 26,892 REV Replacement of Asset SUP Furniture & Equipment 1,500,000 0 9,500,000 EFF New Asset SUP IT Equipment Replacement 0 0 0 CRR Replacement of Asset SUP IT Equipment Replacement 1,500,000 0 7,500,000 EFF Replacement of Asset WDM Water Demand Management 0 21,476,082 21,476,082 CRR New Asset WDM Water Demand Management 0 0 2,000,000 EFF New Asset WWT Gordons Bay Wastewater Treatment Works 0 127,345 3,200,000 EFF Enhancement of Asset WWT Klipheuwel Wastewater Treatment Works 0 0 1,150,000 EFF Enhancement of Asset WWT Infrastructure Replace/Refurbish - WWT-CRR 15,000,000 0 120,000,000 CRR Replacement of Asset WWT Infrastructure Replace/Refurbish - WWT-EFF 0 0 16,000,000 EFF Replacement of Asset WWT Expansion of Wastewater Treatment Works 15,000,000 0 120,000,000 EFF New Asset WWT Melkbos WWTW-Upgrade & extensions 740,000 116,463 116,189,999 EFF Enhancement of Asset WWT Wesfleur WWTW-Upgrade & extensions 0 60,000 43,060,000 EFF Enhancement of Asset WWT Scottsdene WWTW-Upgrade & extensions 10,000,000 1,906,383 50,670,000 EFF Enhancement of Asset WWT Zandvliet WWTW-Extensions 0 2,604,008 71,199,999 EFF Enhancement of Asset WWT Kraaifontein WWTW-Upgrade 0 2,982,651 25,000,000 MIG Enhancement of Asset WWT Mitchell's Plain WWTW-Upgrade 0 2,629,115 11,999,999 EFF Enhancement of Asset WWT Bellville WWTW-Upgrade & extensions 15,000,000 548,981 129,600,000 EFF Enhancement of Asset WWT Cape Flats WWTW-Upgrade 0 2,000,000 43,300,000 EFF Enhancement of Asset WWT Athlone WWTW-Upgrade 0 1,727,182 74,200,000 EFF Enhancement of Asset WWT Borcherds Quarry WWTW-Upgrade 0 459,290 565,000 EFF Enhancement of Asset WWT Potsdam Wastewater Treatment Works 63,000,000 39,981,393 201,181,393 EFF Enhancement of Asset WWT New Northern WWTW-Fisantekraal-EFF 0 0 45,700,000 EFF New Asset WWT Fisantekraal Wastewater Treatment Works-MIG 10,000,000 0 40,000,000 MIG New Asset WWT Macassar Wastewater Treatment Works 0 0 8,000,000 EFF Enhancement of Asset WWT Sundry equipment at various WWTW 300,000 0 2,750,000 EFF Replacement of Asset WWT Borcherds Quarry WWTW 0 0 18,500,000 EFF Enhancement of Asset 217 City of Cape Town WSDP 2007/08 to 2011/12 Branch WBS Element Description (Long Text) Revised Provision 2007_2008 Prior Years Expenditure Total Project Cost Funding Investment Reason Source EAMS Consolidated Plans Filing System 500,000 0 500,000 EFF New Asset EAMS Risk & Safety AssessmentTools 386,000 0 386,000 EFF New Asset EAMS Tools & Equipment (Mech) 100,000 0 470,000 EFF New Asset EAMS Condition Monitoring Equipment 118,000 0 118,000 EFF New Asset EAMS Tools & Equipment (Design & Contracts) 50,000 0 90,000 EFF New Asset EAMS Tools & Equipment (PCS) 114,000 0 204,000 EFF New Asset WWT Simons Town WWTW-Upgrade 0 0 2,000,000 EFF Enhancement of Asset WWT Green Point Marine Outfall & Pump Station-Upgrade 4,000,000 0 6,000,000 EFF Enhancement of Asset WWT Hout Bay Marine Outfall & Pump Station-Upgrade 0 0 5,000,000 EFF Enhancement of Asset WDM Leak detection and repairs on bulk and retic infrastructure 0 0 2,000,000 EFF Enhancement of Asset WDM Implementation of plumbing retrofit programme 0 0 2,000,000 EFF Enhancement of Asset WDM Installation of flow-control devices city-wide 5,000,000 0 17,500,000 EFF Enhancement of Asset WDM Fisantekraal Pressure Management Scheme 1,500,000 0 1,500,000 EFF Enhancement of Asset WDM Mitchells Plain Pressure Management Scheme 2,500,000 0 4,000,000 EFF Enhancement of Asset WDM Atlantis Pressure Management Scheme 1,000,000 0 1,000,000 EFF Enhancement of Asset WDM Du Noon Pressure Management Scheme 0 0 2,500,000 EFF Enhancement of Asset WDM Strand portion Pressure Management Scheme 0 0 4,000,000 EFF Enhancement of Asset WDM Athlone portion Pressure Management Scheme 0 0 4,000,000 EFF Enhancement of Asset WDM Macassar Treated effluent provision 0 0 12,700,000 EFF Enhancement of Asset WDM TE Infrastructure 2,500,000 0 10,000,000 EFF Enhancement of Asset WDM Scottsdene Treated effluent provision 0 0 5,000,000 EFF Enhancement of Asset WDM Athlone Treated effluent provision 10,000,000 0 30,000,000 EFF Enhancement of Asset BW Process Equipment Modifications 2,210,000 0 8,549,000 EFF New Asset BW Multiple - Base Bulk Water Capex Budget 3,800,000 0 35,184,100 EFF New Asset RETIC TOC Infrastructure Development 6,000,000 0 10,000,000 EFF Enhancement of Asset RETIC Upgrade Wood Road/ Belgravia Serwer 2,000,000 0 2,000,000 EFF Enhancement of Asset RETIC Small Plant & Equipment 3,000,000 0 9,000,000 EFF New Asset RETIC Complete link from De Grendel Reservior to Montaque gardens. Final Phase 500mm Along N7 7,000,000 6,708,772 13,708,772 EFF New Asset RETIC Contermans Kloof Zone Water Mains - Link from Existing Trunk Main in Parklands Main Rd to New Contermans kloof Reservior 6,000,000 0 26,000,000 EFF New Asset RETIC Pitch Fibre Sewers- Replacement /Rehab Citywide 15,000,000 0 45,000,000 EFF Replacement of Asset RETIC Pelican Park water Main 0 0 0 EFF New Asset 218 City of Cape Town WSDP 2007/08 to 2011/12 Branch WBS Element Description (Long Text) Revised Provision 2007_2008 Prior Years Expenditure Total Project Cost Funding Investment Reason Source RETIC Pelican Park water Main 0 0 0 EFF New Asset RETIC Pelican Park Sewer Main 0 0 0 EFF New Asset RETIC Pelican Park Sewer Main 0 0 0 EFF New Asset RETIC Master Plan : Bulk Sewer Eyethu Khayelitsha 1,782,000 0 1,782,000 MIG New Asset RETIC Master Plan : Bulk Water Line Greenpoint Khayelitsha 2,341,000 0 2,341,000 MIG New Asset RETIC Master Plan : Bulk Sewer Eyethu Khayelitsha 534,600 0 534,600 EFF New Asset RETIC Master Plan : Bulk Water Line Greenpoint Khayelitsha 702,300 0 702,300 EFF New Asset RETIC Somerset West Business Park Main Sewer lower leg. 6,200,000 0 6,200,000 BICL New Asset RETIC Renovation and alterations Melton Rose Depot buildings 450,000 0 450,000 EFF Enhancement of Asset RETIC Renovation and alterations Strand Depot buildings 600,000 0 600,000 EFF Enhancement of Asset RETIC Sewage pumping station upgrades and replacements. 700,000 0 700,000 EFF Replacement of Asset RETIC Provision of water to Croydon. 350,000 0 350,000 EFF New Asset RETIC Provision of sewerage to Croydon. 3,600,000 0 3,600,000 EFF New Asset RETIC Provision of water to Gordon/Strand Estate. 175,000 0 175,000 EFF New Asset RETIC Provision of sewerage to Gordon/Strand Estate. 450,000 0 450,000 EFF New Asset RETIC Replace and upgrade water infrastucture District 4. 5,000,000 0 16,000,000 EFF Replacement of Asset RETIC Replace and upgrade sewer infrastucture District 4. 5,000,000 0 15,000,000 EFF Replacement of Asset RETIC Presure management & flow Control Mitchells plain 500,000 0 2,000,000 EFF New Asset RETIC Replace & Upgrade Mains & Res Fencing 3,500,000 0 3,500,000 CRR Replacement of Asset RETIC Upgrade Replace & Extend Sewer Infrastructure 2,500,000 0 13,200,000 CRR Enhancement of Asset RETIC Pelikan Park New Housing Dev water Infrastructure 2,000,000 0 4,000,000 EFF Enhancement of Asset RETIC Pelikan Park New Housing Development Sewer Infrastructure 2,000,000 0 4,000,000 EFF New Asset RETIC Main Road Upgrade Muizenberg to Clovelly Rehab water Infrastructure 7,500,000 0 14,500,000 EFF Enhancement of Asset RETIC Main Road Upgrade Muizenberg to Clovelly Rehab Sewer Infrastructure 0 0 0 EFF Enhancement of Asset RETIC Main Road Upgrade Muizenberg to Clovelly Replace Dalebrook Sewer Rising Main 0 0 0 EFF Enhancement of Asset RETIC Cape Flats Sewer Reh of manholes 500,000 0 500,000 CRR Enhancement of Asset RETIC Replacement of Plumstead Sewer 1,500,000 0 1,500,000 CRR Replacement of Asset RETIC Replacement of Constantia/Ottery Sewer 2,000,000 0 2,000,000 CRR Replacement of Asset RETIC Upgrade of 100 dia sewer pipes in Mitchell's Plain 200,000 0 400,000 EFF Enhancement of Asset RETIC Upgrade of 100 dia sewer pipes in Mitchell's Plain 0 0 1,500,000 MIG Enhancement of Asset RETIC Design of Sand Trap Philipi Sewer Browns Farm 200,000 0 200,000 EFF New Asset RETIC Design of Sand Trap Philipi Sewer Browns Farm 0 0 1,500,000 MIG Enhancement of Asset RETIC Construction of Sand Trap Philipi Sewer Browns Farm 0 0 1,500,000 MIG New Asset 219 City of Cape Town WSDP 2007/08 to 2011/12 Branch WBS Element Description (Long Text) Revised Provision 2007_2008 RETIC Informal Settlements : Anaerobic Toilets 18,100,000 0 72,400,000 EFF New Asset RETIC Informal Settlements : Anaerobic Toilets 9,000,000 0 36,000,000 MIG New Asset RETIC Informal Setlement Serwer Installations 5,000,000 0 20,000,000 EFF New Asset RETIC Informal Setlement water Installations 4,000,000 0 16,000,000 EFF New Asset RETIC Master Plan : Bulk Sewer Eyethu Khayelitsha 1,782,000 0 1,782,000 MIG New Asset RETIC Master Plan : Bulk Water Line Greenpoint Khayelitsha 2,341,000 0 2,341,000 MIG New Asset RETIC Master Plan : Bulk Sewer Eyethu Khayelitsha 534,600 0 534,600 EFF New Asset RETIC Master Plan : Bulk Water Line Greenpoint Khayelitsha 702,300 0 702,300 EFF New Asset RETIC Master Plan : Bulk Sewer Eyethu Khayelitsha 0 0 1,564,000 MIG New Asset RETIC Master Plan : Bulk Water Sabata Dalindyebo Khayelitsha 0 0 3,282,000 MIG New Asset RETIC Inf. Settlements : Fire Hydrants Pillar Type for easy use 1,000,000 0 4,200,000 EFF New Asset RETIC Rehabilitation of Liesbeek Interceptor Sewer 2,500,000 0 10,500,000 CRR Enhancement of Asset RETIC Rehabilitate Maitland Sewer at Valkenberg 1,500,000 0 1,500,000 CRR Enhancement of Asset RETIC Rehabilitation Main Rd Green Point Sewer 750,000 0 3,150,000 CRR Enhancement of Asset RETIC Relining 250m of egg shaped sewer on Rondebosch golf course 750,000 0 750,000 CRR Enhancement of Asset RETIC Cape Flats Interceptor 2 - Hazel Rd to Cape Flats WWTW - rehabilitation of 100 manholes 500,000 0 500,000 CRR Enhancement of Asset RETIC Cape Flats Interceptor 2 - cleaning pipeline from Hazel Rd to Lansdowne Rd 1,000,000 0 2,000,000 CRR Enhancement of Asset RETIC Cape Flats Interceptor 1 - cleaning pipeline from Hazel Rd to Lansdowne Rd 1,000,000 0 2,000,000 CRR Enhancement of Asset 10.2 Prior Years Expenditure Total Project Cost Funding Investment Reason Source Future Trends and Goals The City has accepted that the upgrade and extension of infrastructure is key to ensuring an efficient, effective and sustainable Water and Sanitation Service. All the projects necessary to achieve this end are likely to be approved by Council in future years. 10.3 Strategic Gap Analysis The project list will have to be adjusted to cater for the comprehensive WC&DM Strategy. 10.4 Implementation Strategy 220 City of Cape Town WSDP 2007/08 to 2011/12 The financial strategy is the key strategy that will ensure that the necessary projects are implemented. In implementing the comprehensive WC&DM Strategy the project list will need to be adjusted. Supply side projects will be re-examined. 221 City of Cape Town WSDP 2007/08 to 2011/12 F.11 Key Performance Indicators F.11.1 Situation Assessment The actual performance in the balanced scorecard for the financial year 2005/06 is given in the table below: Period: 1 July 2005 to 30 June 2006 Key Performance Area/ Objective 1 Key Performance Indicator Baseline Target To ensure the New Services provided to Current elimination of households in informal status: infrastructural settlements disparities (water and sanitation) Expedite N2 Gateway project by timeous implementation of key infrastructure projects o Increase d to a total of: Target % Amend Actual Actual Date Weighti ed % performance as Performance as ng weighti at 31 December at 31 March 2006 ng 2005 . . . Actual Comments/Reason for final score Performance as at 30 June 2006 . . . . 3400 water taps 4340 water taps 30Jun-06 5% 5% 4158 4422 5662 Target exceeded by 1322 which represents 240% in delivery. Due to extreme circumstances in informal settlements i.e. tensions between community and the City, required negotiations and interventions, Water had to put a structure in place and change staff mindset to focus on service provision in informal settlements. This was highly efffective. 8400 toilets 10700 toilets 30Jun-06 5% 5% 9825 11007 11810 The same structure mentioned for taps were also very effective for toilet installation and maintenance. · Project 30Design 68% Jun-06 commenc complete ed 5% 5% Project Delft sewer project 75% complete Delft Sewer project was a turnkey project with milestone implementation 46,3% complete payment, with zero payment if not met - motivator for 25.2% complete contractor. The pipe-laying teams were increased during dry season to maximise progress. Delft Sewer o Zandvliet Wastewater Treatment Plant extension WWTW project delayed due to major change in scope from 10Ml/d to 18Ml/d. · 50% 30Design complete Jun-06 commenc ed 5% 5% 20% 20% < 10% (design 10% complete completed) 222 12.5% completed Project delayed due to consultants changing the scope of the project along the way. This was an aspect which was out of the City's control, hence delivery was the as good as it could be under the circumstances. City of Cape Town WSDP 2007/08 to 2011/12 Key Performance Area/ Objective Key Performance Indicator Baseline Target Target % Amend Actual Actual Date Weighti ed % performance as Performance as ng weighti at 31 December at 31 March 2006 ng 2005 Actual Comments/Reason for final score Performance as at 30 June 2006 2 To ensure % of Households with · Water: 97% universal access access to basic levels of 96 % to basic services water and sanitation (water and sanitation), solid waste and electricity services 30Jun-06 3% 3% 99.20% 99.90% 100% · Sanita 92% tion: 91% 30Jun-06 3% 3% 94.10% 94.80% 95.40% 30Jun-06 2% 2% 97.40% 99.70% 100% 30Jun-06 2% 2% 81.3% 83.60% 85.50% 10% 10% 4% 4% 16.0% 14.7% 27.7% % of Households earning · less than R1 100 with Water: access to basic levels of 87% water and sanitation 88% · Sanitati 46% on: 36% 3 To ensure the management of water demand and supply % reduction on unconstrained consumption through implementation of Water Demand Management plan in metropolitan area 16.4% 16.4% 30reductio Jun-06 n on June 2006 projecte d water demand WDM initiated many projects including: Pressure Management Mfuleni & Gugulethu (17 000 homes), Innovative Leaks projects: 1 200 indigent homes, Potsdam Treated effluent re-use expansion from 7Ml/d to 24Ml/d, Normal Awareness campaigns. Success due to Policy, strategy and detailed business plan. Completion of key . projects to ensure augmentation of bulk water resources: o TMG Aquifer . . Appeal Completi 30against on of Jun-06 ROD for prelimina . . 3% 3% . . Preliminary phase completed. Preliminary Phase Feasibility completed. Await study DEA & DP (Preliminary 223 . . Note: Signed MOU outstanding but being followed up; draft submitted to V&A 13 June. City of Cape Town WSDP 2007/08 to 2011/12 Key Performance Area/ Objective Key Performance Indicator Baseline Target Target % Amend Actual Actual Date Weighti ed % performance as Performance as ng weighti at 31 December at 31 March 2006 ng 2005 explorato ry phase ry drilling and commen cement explorat ory phase. o Berg Water Dam Construct ion underway since Jun-04 Monitori 30ng Jun-06 impleme ntation to 60% completi on to ensure commiss ioning in 2007 3% Update of Water Services 2004 303% Development Plan review Reviewe Jun-06 (WSDP) complete d and d updated 2005 WSDP 3% 3% Await DEA &DP approval approval. phase) completed. Exploratory and drilling contract advertised 46% completed 48% completed Monitoring implementatio n at 61% to ensure commissionin g in 2007 WSDP 2006/2007 (incorporating WSDP 2005) draft completed and integrated into IDP. Annual review 2004/2005 completed and included in the City Annual report. Target reached now ensuring participation in IDP process until budget approval 2006/07 WSDP 200607 and Annual review 200405 approved as part of the City Annual Report and IDP 200607. 22.3% 18.9% % Unaccounted for Water 23.50% (Overall Retic and Bulk) 22% 30Jun-06 2% 2% 26.0% % saving (Restrictions) as set by 30DWAF Jun-06 (10% reductio n) 2% 2% Savings Savings achieved achieved (reduction below (reduction below Low Water Low Water demand is 14.9%) demand is 17.4%) in water 75% Actual Comments/Reason for final score Performance as at 30 June 2006 224 Savings achieved (Reduction below Low Water Demand is Water Balance Working group has been formed, meeting monthly. Figures are evaluated and areas of loss reduction have been identified and a plan of action drawn up, with specific people assigned responsibilities. City of Cape Town WSDP 2007/08 to 2011/12 Key Performance Area/ Objective Key Performance Indicator Baseline Target Target % Amend Actual Actual Date Weighti ed % performance as Performance as ng weighti at 31 December at 31 March 2006 ng 2005 Actual Comments/Reason for final score Performance as at 30 June 2006 13%) 4 To ensure sound management wastewater the % completion waste water of including: of key . facilities . 20% 20% . . . . . . . . Athlone treatment facility Upgrade 75% complete d Upgrade 3076% Jun-06 complete d 2% 2% 75% 75% 79% Potsdam 5% 30complete Upgrade Jun-06 15% complete 5% 5% 8% 15% 32% (<1%)Consultan t appointment Report is with SCMBAC for Approval Consultant appointment Report is with SCMBAC for approval Competitive Project was delayed as a result of unsuccessful land bidding for negotiations and has as such been postponed indefinitely consultants. until the issues around land are resolved. Design to commence once appointed. Project postponed due to no implementatio n funds Fisantekraal New Works Planning Detail 304% stage design Jun-06 complete d 4% Melkbos/Potsdam EIA In concept Scoping 30studies Jun-06 submitte d 4% 4% Scoping studies Scoping studies Scoping . 80% completed. 80% complete studies submitted and approval obtained DEA & DP % treated waste water parameters compliant with DWAF’s effluent standards for safe & effective waste water treatment and 60% complian ce to DWAF effluent standard 75% 30complian Jun-06 ce to DWAF effluent standard 5% 5% 73.0% 225 71.9% 73.9% Target missed by only 1% due to the unexpected power outages. Moreover the approved budget provision of R150 mill from Council failed to materialise. And this compromised the achievement of compliance. City of Cape Town WSDP 2007/08 to 2011/12 Key Performance Area/ Objective Key Performance Indicator conveyance Baseline Target s 5 To support job Align work programme on Water: creation and skills both Capital and 120 development Operating budget to achieve corporate EPWP targets for S&I 6 To manage the Finances and Human Resources of the Directorate so that the Directorated achieves its objectives and is legislatively compliant Target % Amend Actual Actual Date Weighti ed % performance as Performance as ng weighti at 31 December at 31 March 2006 ng 2005 Actual Comments/Reason for final score Performance as at 30 June 2006 s Water: 150 30Jun-06 20% 20% 10% 10% 10% 10% . 290 44% 91% % of capital budget spent 75% 95% 305% Jun-06 % variance against operating budget 100% Exp and 100% income 0% 30-Jun- 3% over 06 expen diture 3% Exp -3.0%, Inc +12.0% Exp +1.0%, Inc +13.8% Fully GAMAP compliant register of assets If 100% 30-Jun- 2% immovab 06 le 100% - if movable 80% 2% 100% Immovable 100%, movable 94.2% % BEE procurement of total procurement value - 0% Could not be determined follow up with Procurement Overall decision to not measure it 40% 5% 290 30-Jun- 4% 06 226 Innovative use of temporary labour to affect improvements in service in informal and indigent areas, while enabling skills transfer and empowerment. Annual detailed stocktake undertaken, GAMAP classification undertaken, movable assets identified with barcode and room barcode. City of Cape Town WSDP 2007/08 to 2011/12 Key Performance Area/ Objective Key Performance Indicator Baseline Target Target % Amend Actual Actual Date Weighti ed % performance as Performance as ng weighti at 31 December at 31 March 2006 ng 2005 Actual Comments/Reason for final score Performance as at 30 June 2006 % Achievement of Employment Equity requirement as per plan New 100% 30-Jun- 2% 06 0% Employment Overall strategy decision to not developed, reps measure it trained, ManCo sensitised, EE targets dependant on filling of critical posts, awareness to be rolled out 15 May 06. % Directorate budget spent on Skills Development 0.42% 1% of 30-Jun- 2% wage 06 bill 2% 98% of allocation is spent. Allocation is 60% of 1%. 137% of training allocation is spent by saving on other expenses such as Conferences. Focussed effort in training by responsible persons have shown results. WSP 7 was completed. Levels of staff Level 2 performance managed All levels 30to level 3 Jun-06 2% 2% 20% 14% . 227 All levels 2-3 All levels 2-3 Levels 2,3 & 4 performance managed City of Cape Town WSDP 2007/08 to 2011/12 F.11.2 Future Trends and Targets The balanced scorecard for Utility Services which includes Water and Sanitation Services for the financial year 2006/07 is given in the table below: IDP Themes BSC Persp. KPA/ Objective Equitable and Efficient Service Delivery Community To provide universal access to basic services Equitable and Efficient Service Delivery Community To eliminate infrastructural disparities CSC Link Indicator Unit of Measure Baseline as at 30 June 2006 Annual Target for 30 June 2007 3.2 % of households with access to basic levels 1 of water % 100% 100% Jaco De Bruyn: Michael Page: Provision of basic water services in informal settlements, infrastructure no of taps in informal settlements serving low-cost housing developments 3.3 % of households with access to basic levels 1 of sanitation % 95.4% 96.9% Jaco De Bruyn: Michael Page: Provision of basic sanitation No of toilets in informal services in informal settlements, settlements infrastructure serving low-cost housing developments % of households earning less than R1100 with access to 2 basic levels of water % 100% 100% Jaco De Bruyn: Michael Page: Provision of basic water services in informal settlements, infrastructure no of taps in informal settlements serving low-cost housing developments % of households earning less than R1100 with access to basic levels of 2 sanitation % 85.5% 86.1% Jaco De Bruyn: Michael Page: Provision of basic sanitation services in informal settlements, No of toilets in informal settlements infrastructure serving low-cost housing developments No. of Water Taps in informal settlements Number 2262 taps installed during one year 938 taps installed Jaco De Bruyn: Michael Page: Provision of basic water services in informal settlements no of taps in informal settlements No. of Toilets in informal settlements Number 3410 toilets installed during one year 3490 toilets installed Jaco De Bruyn: Michael Page: Provision of basic sanitation services in informal settlements No of toilets in informal settlements 228 Responsible Information Coordinator in Utility Services Strategy/ Programme City of Cape Town WSDP 2007/08 to 2011/12 IDP Themes Equitable and Efficient Service Delivery BSC Persp. Community KPA/ Objective To manage water demand and supply CSC Link Indicator Unit of Measure Baseline as at 30 June 2006 Annual Target for 30 June 2007 Responsible Information Coordinator in Utility Services Strategy/ Programme % implementation of key infrastructure projects synchronised to N2 Gateway requirements: Delft Sewer % implementation of key infrastructure projects synchronised to N2 Gateway requirements: Zandvliet WWTW extension % Project 75% complete Project 100% completed Jaco De Bruyn: Anic Smit progress report N2 Gateway project (Delft WWTW) % Project 12.5% completed 5.1 % reduction on unconstrained water demand curve through implementation of water demand programme Completion of key projects to ensure augmentation of bulk water resources: Desalinisation Plant % 27.7% 29% Milestone description Feasibility study completed. MOU drafted and commitment to sign Formal Agreement with V&A Waterfront signed. Jaco De Bruyn: Kevin Samson N2 Gateway project 89% complete for progress report WWTW) commissioning (provided an Appeal by a contractor does not delay construction) (Zandvliet Jaco De Bruyn: Charmaine Water Demand Management Armstrong Bulk water treated figure supply augmentation/ Jaco De Bruyn: Paul Rhode: Water progress report Desalinisation Pilot project % completion of key % and milestone Project 41% Project 60% complete. projects to ensure description complete. Completion of augmentation of bulk Completion of exploratory drilling water resources: TMG prelimary phase and (physical drilling) Aquifer commencement of exploratory phase Jaco De Bruyn: Paul Rhode: Water supply augmentation/TMG progress report Aquifer Project % completion of key % and milestone projects to ensure description augmentation of bulk water resources: Berg River Dam Jaco De Bruyn: Paul Rhode: Water supply augmentation/Berg progress report River Water Project (Bulk water OPEX) Project 63% complete with construction underway 229 Monitoring 90% completion by DWAF to ensure commisioning in 2007 City of Cape Town WSDP 2007/08 to 2011/12 IDP Themes BSC Persp. KPA/ Objective CSC Link Indicator % unaccounted water Equitable and Efficient Service Delivery Community Sound management of the wastewater stream through treatment and recycling for Unit of Measure Baseline as at 30 June 2006 Annual Target for 30 June 2007 Responsible Information Coordinator in Utility Services Strategy/ Programme % 18.9% 17.5% Jaco De Bruyn: Paul Rhode UAW calc Bulk Meter verification project, Universal metering programme and ongoing meter (and pipe) replacement 73.9% 76.0% Jaco De Bruyn: Peter king effluent compliance monthly report as for PC Upgrading and expanding of Wastewater treatment infrastructure (all plants) 32% completion 47% completion Jaco De Bruyn: Kevin Samson Upgrading and expanding of progress report Wastewater treatment and conveyance infrastructure (all plants) Potsdam WWTW (completion by 2008) Tenders of consultants being adjudicated Project depends on capital funding. Present funding not sufficient to start project. If funding becomes available then potentially 5% Jaco De Bruyn: Kevin Samson Upgrading and expanding of progress report Wastewater treatment and conveyance infrastructure (all plants) - Fisantekraal WWTW (completion by 2008) 5.2 % treated wastewater % parametres compliant with DWAF's effluent standards for safe and effective waste water treatment and conveyance through upgrading of WW Treatment works % completion of key % and milestone wastewater treatment description project: Potsdam WWTW % completion of key % and milestone wastewater treatment description project completion: Fisantekraal new works % completion of key wastewater treatment projects: Melkbos WWTW To institutionalise 6.2 Batho Pele Principles to ensure citizen dignity and government legitimacy milestone description Jaco De Bruyn: Kevin Samson Scoping studies Specialist studies progress report submitted and completed for approval obtained by submission to DEADP DEA & DP and possible ROD Internal customer Likert Satisfaction measured scale/index in terms of Likert scale (1-5); Maximise (1-5) New 230 3 Corporate Upgrading and expanding of Wastewater treatment & conveyance infrastructure (all plants) Melkbos WWTW completed by 2007) Internal Survey customer Satisfaction City of Cape Town WSDP 2007/08 to 2011/12 IDP Themes BSC Persp. Economic Community Development and Job Creation Financial Sustainability Financial Financial KPA/ Objective CSC Link To support job creation and skills development To optimise Revenue collection 1.1 Ensure effective and efficient management of financial resources 1.2 1.3 Indicator Unit of Measure Baseline as at 30 June 2006 Annual Target for 30 June 2007 Responsible Information Coordinator in Utility Services Strategy/ Programme No. of additional jobs created Number 300 (excluding work opportunities generated through Sicoca iKapa programme) 710 Garnett Jefferies Align work programme on both Capital and Operating budget to achieve corporate EPWP targets % actual collections against billing % 87% 95% Nontando Dube Maximize income against billing Development and implementation of a plan to optimise tariffs (within CPIX + %) for water and sanitation Review and update Tariff optimisation plan reviewed and updated for 07/08 in respect of affordability and CPIX Jaco De Bruyn: Paul Rhode progress report % items on GAMAP Compliant Register verified % expenditure on Capital Budget % Tariff optimisation plan reviewed and updated for 06/07 in respect of affordability and CPIX 88.8% >90% Nontando Dube Asset register % 92.5% 95% Nontando Dube Monthly monitoring of projects and monthly tracking of Capital spend against projected cash flow % expenditure Operating Budget on % 99.6% 95% - 100% Nontando Dube Ensure minimal variance on Operating budget expenditure to allocation % expenditure on operational maintenance budget % 97.3% 95% Nontando Dube Maintainance & Upgrades 231 Tariffs City of Cape Town WSDP 2007/08 to 2011/12 IDP Themes Financial Sustainability BSC Persp. KPA/ Objective Internal Processes Monitor and evaluate service of Long Term Service Providers Internal Processes To ensure that effective administrative and legal systems and instruments are developed and implemented to enable the Council’s Service Authority role for effective, efficient and sustainable waste management through waste minimisation (as per MSA S.81) with minimal health, environmental, resource and economic impacts in the City of Cape Town municipal area. CSC Link Indicator Unit of Measure Baseline as at 30 June 2006 Annual Target for 30 June 2007 Responsible Information Coordinator in Utility Services Development of a Plan and Utilities Infrastructure Implementation Asset Management framework Plan and Implementation Framework in compliance with MFMA and/or Corporate Asset Management Policy: – Water and Sanitation – Electricity – Solid Waste Management New Utilities Asset Management Plan and implementation framework developed Nontando Dube Number of SLAs Number drawn and monitored against key service areas at Directorate level Development and Phases for implementation of development administrative and and legal systems and implementation instruments to of administrative regulate and ensure and legal waste management systems and and waste instruments minimisation New 3 David Paulse New City’s input provided to the national legislative processes related to waste management and waste minimisation Alfonso van Vuuren Promulgated and implemented Integrated Waste Management By-law 232 Strategy/ Programme Asset Management Plan Implementation framework Business agreements and improvement Strategic Planning and By-Laws - City of Cape Town WSDP 2007/08 to 2011/12 IDP Themes BSC Persp. KPA/ Objective Internal Processes To achieve optimum policies, service mechanisms and structures Organisation and Learning CSC Link To ensure Skills 8.2 development, talent management and employment equity 8.1 to support Human Capital Development To build a culture of excellence To ensure a Positive Employee Climate Indicator Unit of Measure Baseline as at 30 June 2006 New Development and % development implementation of a and implentation of plan Risk Management strategy and implementation plan to minimise service 3 disruption % implementation of % To be determined at WSP in line with plan end of 05/06 financial year % Implementation of EE Plan in line with the Corporate Strategy i.r.o. new appointments 7.1 % compliance to performance management policy (including Lev 4 and below) % improvement in the positive emloyee climate (using staff Satisfaction Survey, Likert 1-5 Scale) Annual Target for 30 June 2007 Responsible Information Coordinator in Utility Services 100% David Paulse 80% Nqobile Damane Implementation of WSP Implementation of EE Plan % New >98% Nqobile Damane % System and procedures implemented for IPM Lev 1-3 100% David Paulse (Likert 1-5 Scale) New 3 Corporate 1 Strategy/ Programme Strategic Planning/Risk Register IPM System Employee survey Legislated NKPI - quarterly reporting to include number of households receiving basic services in addition to percentage Legislated NKPI - quarterly reporting to include number of households receiving basic services in addition to percentage. Measure subject to the availability of an accurate estimate of households earning less than R1100 3 Subject to a Corporate Risk Management framework and implementation plan 2 233 City of Cape Town WSDP 2007/08 to 2011/12 IDP Annexure E: Draft Corporate Scorecard for 2007 – 2012 Core Objective Baseline 30.6.2007 Target 30.6.2008 Target 30.6.2009 Target 30.6.2010 Target 30.6.2011 Target 30.6.2012 Evidence Strategic focus area 1: Shared Economic Growth and Development 1A Create an enabling environment for the economy to grow (objective 1.1 – 1.10) 1A.1 Number of direct job opportunities created (NKPI) > 7000 7700 8600 9700 11000 13000 Annual report 1A.2 Rand Value of direct investment > or = R 2 billion R2,2 bn R2,5bn R2,6bn R3,1bn R3,6 bn Annual report 1B Preparations for hosting the FIFA 2010 World Cup in accordance with FIFA’s requirements and the City’s developmental objectives (Objective 1.11) 1B.1 Conformity with agreed programme to the City’s Business Plan New 100% 100% Strategic focus area 2: Sustainable Urban Infrastructure and Services 2A Universal access to basic service (objectives 2.1) 234 100% Annual report City of Cape Town WSDP 2007/08 to 2011/12 2A.1 Percentage of households with access to basic levels of sanitation (NKPI) 96,9% 2A.2 Percentage of households with access to basic level of water (NKPI) 100% 97,5% 98,1% 98,8% 99,4% 100% Quarterly reports 5-year plan to eradicate 100% 100% 100% 100% 100% Quarterly reports 2B Conservation of natural resources (Objectives 2.2 – 2.5) 2B.1 Percentage reduction in unconstrained water demand 29% 30% 33% 36% 38% 40% Annual report 2B.2 Percentage compliance with 4 critical DWAF effluent standards (E-coli count, Ammonia content, Oxygen demanding substances, Total suspended solids) 76% 80% 85% 90% 95% 100% Annual report 2B.3 Ensure recreational waters (bathing beaches, vleis, lagoons, etc) comply with applicable water quality standards to safeguard public health 75% of points sampled comply 76% 78% 80% 82% 85% Annual report 2C Effective management of City’s Infrastructure and Resources (Objectives 2.6 – 2.7) 235 City of Cape Town WSDP 2007/08 to 2011/12 2.C.1 Development and Implementation of a planned infrastructure maintenance programme iro Electricity, Sewerage, Water and Roads & Stormwater, Solid Waste disposal New Integrated Infrastructure Plan developed and approved 100% compliance with plan specifications for Year 1 100% compliance with plan specifications for Year 2 100% compliance with plan specifications for Year 3 100% compliance with plan specifications for Year 4 Quarterly reports 100% compliance with plan specifications 100% compliance with plan specifications 100% compliance with plan specifications 100% compliance with plan specifications Annual report Strategic focus area 3: Public Transport Systems Strategic focus area 4: Integrated Human Settlements 4A Improve and develop Integrated Human Settlements (Objectives 4.1 – 4.3) 4A.1 Development and adherence to Integrated Human Development plan (HIS) plan New HIS developed approved plan and 4B Delivery of housing opportunities (Objectives 4.4 – 4.8) 4B.1 Number of new housing opportunities provided per year 8 335 10 200 11 000 12 000 12 000 12 000 Quarterly reports 4B.2 Development and implementation of an Informal Settlement Upgrade plan New Informal settlement Upgrade developed approved 100% compliance with plan specifications 100% compliance with plan specifications 100% compliance with plan specifications 100% compliance with plan specifications Annual Report Plan and 236 City of Cape Town WSDP 2007/08 to 2011/12 Strategic focus area 5: Safety and Security Strategic focus area 6: Social and Human Capital Development 6A Facilitating the development of a healthy and socially inclusive society (Objectives 6.1 – 6.5) Strategic focus area 7: Good governance and regulatory form 7A Ensuring enhanced service delivery with efficient institutional arrangements (Objectives 7.1 – 7.2; 7.4 & 7.6) 7A.1 Development and adherence to a comprehensive HR development strategy Comprehensive HR development strategy Plan as per statutory requirements completed and approved 100% compliance with plan specifications of Year 1 100% compliance with plan specifications of year 2 100% compliance with plan specifications of year 3 100% compliance with plan specifications of year 4 100% compliance with plan specifications of year 5 7a2 Development and implementation of Quality Management Programme Quality Management Programme developed and approved 10% of identified services/ functions ISO certified 20% of identified services/ functions ISO certified 50% of identified services/ functions ISO certified 70% of identified services/ functions ISO certified 100% of identified services/ functions ISO certified 237 City of Cape Town WSDP 2007/08 to 2011/12 7A.3 Improved turnaround time of tender procurement processes in accordance with procurement plan 8 weeks 7A.4 Development of and percentage adherence to Project Plan for integration of GIS, LIS and SAP Integration Project developed approved 7A.5 Gearing the City for improved Service delivery Council approved Operating Model implemented by Council Plan and 8 weeks 8 weeks 7 weeks 7 weeks 6 weeks 100% compliance with strategy specifications for Year 1 100% compliance with strategy specifications for Year 2 100% compliance with strategy specifications for Year 3 100% compliance with strategy specifications for Year 4 100% compliance with strategy specifications for Year 5 100% compliance with strategy specifications for Year 1 100% compliance with strategy specifications for Year 2 100% compliance with strategy specifications for Year 3 100% compliance with strategy specifications for Year 4 100% compliance with strategy specifications for Year 5 7B Management of key financial areas such as income control, cash flow, indigent support, alternative income opportunities, asset management and risk management. (Objective 7.5 – 7.6) 7B.1 Net Debtors to Annual Income 21.07% 20% 20% 19,75% 19,75% 19,70% Annual Financial Statement 7B.2 Debt coverage by own billed revenue (NKPI) 4.31:1 4.31:1 4.31:1 4.30:1 4.30:1 4.30:1 Annual Financial Statement 7B.3 Percentage of City’s Capital budget spent (NKPI) 95% 95% 96% 97% 98% 98% Audited financial statements [Ratio of outstanding service debtors to revenue actually received for services (NKPI)] 238 City of Cape Town WSDP 2007/08 to 2011/12 7B.4 Percentage of City’s operating budget spent 95% 95% 96% 97% 98% 98% Audited financial statements 7B.5 Ratio of cost coverage maintained 2.60:1 2.60:1 2.50:1 2.45:1 2.45:1 2.46:1 Annual Financial Statement 7B.6 Revenue collected as a percentage of billed amount 94% 95,5% 96% 97% 98% 98% Finance Management Report 7B.7 Percentage reduction in the number of recurring findings emanating from Internal Audit New 50% 60% 70% 80% 90% Quarterly Audit Committee Report 7B.8 Unqualified Audit from Auditor General Unqualified audit received from AG Unqualified audit received from AG Unqualified audit received from AG Unqualified audit received from AG Unqualified audit received from AG Unqualified audit received from AG Receipt of clean audit report for financial year 2006/2007 7B.9 Maintain City’s credit rating A1+ (short term) A1+ (short term) A1+(short term) A1+ term) (short A1+ term) (short A1+ term) (short Credit report AA- (long term) AA- (long term) AAterm) AAterm) (long AAterm) (long AAterm) (long (long 7C Establish effective community engagement channels (Objective 7.7 – 7.8) 7C.1 Number of functioning ward participatory structures 105 105 105 239 105 105 105 Rating City of Cape Town WSDP 2007/08 to 2011/12 7C.2 Community satisfaction score measured in terms of the Likert scale (1-5) 3 4 4 240 4 4 5 6 Monthly Customer Perception Survey report