Coaching and Giving Feedback
Dr. Frances Harris-Burke
Service Support Coordinator
March 23, 2016
Session Outcomes:
• Review coaching protocols;
• Identify strategies to grow teachers;
• Discuss ways to use the coaching
protocols; and
• Practice using the feedback coaching
strategies
Quote
Most powerful single modification that
enhances student achievement is
feedback. The simplest prescription for
improving education.
John Hattie
5-Step Process
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Identify the Conversation
Prepare yourself
Start the Conversation
Listen to Understand
Follow-up
Identify the Conversation
• Where am I NOT seeing
results/student growth?
• Are students at risk?
• Is there a personal conflict I
need to face?
• Is there additional information
I need?
Step 1: Identify the Conversation
• Take a minute to jot down 1 or 2
conversations you have been avoiding or
a conversation that you have had that
didn’t go well.
Step 2: Prepare Yourself
• What is your real purpose behind
your conversation.
• Understanding vs winning
• Ultimately about relations?
• How does this affect students?
Step 2. Preparing Yourself
• What are 5 questions I need to ask
myself about my true purpose behind
this situation?
• What outcome do I really want from
this situation? Am I acting like that is
what I want?
Step 2. Prepare Yourself
• Setting- Purposely describe
where the conversation
should occur:
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Your office
Teacher’s Classroom
Conference Room
Principal’s Office
Human Resource Office
KISS – Keep It Short and
Simple (45 seconds or less)
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Facts not opinions
Here’s my take (I believe,… it seems)
What’s your take? (What can you tell me?)
Help me understand….(what happened)
Quick Write
Jot down some facts about the
conversation that you need to
have (have not) happened.
Table Talk and Share
• Are these truly facts?
• Did you use any phrases or statements
that are “red” flags?
• Discuss at your table.
Step 4: Listen to Understand
• Think about the reason you have
initiated the conversation. Do you really
want to hear the other person’s side?
• The goal is to understand. This will lead
to better results for students.
• LISTENING is at the center of your
INFLUENCE.
Step 4: Listen to Understand
• Only 10 % of our communication
is represented by the words we
say. Another 30% by our
sounds. And 60% is by our
body language
Talk to your table mates about
how you can listen to understand.
Jot down practical tips gathered
from your discussion.
Keep the Conversation Safe
• It is ok to say “Let’s Start over.”
• Remember the goal of the meeting.
Step 5: Follow Up
• Follow-up should always relate to what is
best for students.
• Think about deliverables;
• Who is responsible? When will we check
in again? What specific steps need to be
taken?
Practice Time
• Find a partner and practice the
conversation.
• Remember to use the strategies you
have learned today
• Keep it Simple.
Use of Triads
• Teacher
• Principal/Administrator
• Observer
Try it again with the observer. Provide
feedback to the Principal/Administrator.
Whole Group Discussion
• What have you learned about Coaching
and Giving Feedback?
• What two things will you remember to do
in the future?
Next Steps
• Generate an Action Plan
• Identify Who, What, Where,
When
Contact Information
Dr. Frances Harris-Burke
Service Support Coordinator
frances.harrisburke@dpi.nc.gov