College of Agriculture
and Life Sciences
Norton News
2008 Volume 1
Strengthening Families, Communities and the Marketplace
A publication of the John & Doris Norton School
We Did It!
Nearly 2,000 Supporters Raise $25 Million for McClelland Park
Campaign Cornerstones will be remembered for
years to come as one of the UA’s most successful capital
fundraising efforts ever. You, along with nearly 2,000
alumni, students, parents, faculty, friends and industry
partners, raised an astonishing $25 million for the
Norton School’s new home, McClelland Park.
I am humbled that McClelland Park inspired so
many people to join in working toward a common
good. Donors of all levels, ranging from $100
student gifts to million dollar lead donors, have
special ownership of the project. People give
in proportion to what they have, which makes
Soyeon Shim, Ph.D.
everyone’s gift meaningful. As you know, the
Professor and Director, Norton School
school is blessed with a number of prominent
of Family and Consumer Sciences
Please Join Us!
leaders who have provided transformative gifts that have helped our talented faculty
and students create a national powerhouse for learning. They have given their
names, resources and time to making our campaign a success. I hope you will join
us at the dedication, where we will pay special tribute to Norman McClelland, UA
alum and chairman of Shamrock Foods, and his late sister, Frances McClelland,
along with their life-long friends, John and Doris Norton. We’ll also honor Terry
Lundgren, UA alum and CEO of Macy’s, Inc., who gathered financial support and
enthusiasm from several national retailers.
I am proud that our building and our School’s future will be woven from
hundreds of meaningful stories – stories that will inspire our students for many
years. From McClelland Park and Lakin Family Plaza to Calvin Klein Terrace and
the Tommy Hilfiger Lecture Hall, every brick, every bench and every room tells an
amazing story. Please join me celebrating these amazing people and their inspiring
stories. After all, you’re one of them. Once again, thank you for your support.
Guided Tours 2:00 p.m.
Dedication Ceremony 3:00-4:00 p.m.
McClelland Park Building
Light refreshments will be served
Celebration October 23, 2008
Kindly RSVP by October 9
Dedication Ceremony and Homecoming
jules@u.arizona.edu
McClelland Park
A Message from Robert N. Shelton
UA President
650 N. Park Avenue, Tucson, AZ 85721
520.621.1075 • http://ag.arizona.edu/fcs
Terry J. Lundgren Center for Retailing
520.621.1715 • http://ag.arizona.edu/fcs/tlc/
Frances McClelland Institute
for Children, Youth, and Families
520.621.7127 • http://icyf.arizona.edu/
Family Studies and Human Development
520.621.1075 • http://ag.arizona.edu/fcs/fshd
By People, For People, and About People
Congratulations to the Norton School faculty, staff and
students for accomplishing your goal of building a new home!
I want to thank all donors for your generous support to make
McClelland Park a reality. When I joined the UA as the 19th
President in 2006, Campaign Cornerstones was already on its
way to succeed in its goal, and I was delighted to endorse it
personally and on behalf of the University.
Robert N. Shelton, President, The University of Arizona
Robert N. Shelton
President
The University of Arizona
Retailing and Consumer Sciences
520.621.1075 • http://ag.arizona.edu/fcs/rcsc
Cooperative Extension
520.621.7205
http://cals.arizona.edu/general/departments/extension.html
Take Charge America Institute
520.621.1715 • http://tcainstitute.org/
OneOnOne Alumni Program
520.621.1076
http://cals.arizona.edu/fcs/alumni/fcs_1on1.htm
TABLE OF CONTENTS
PAGE 2
> Message from Robert N. Shelton
> Message from Eugene G. Sander
Partnership
Welcoming
A Message from Eugene G. Sander
Dean and Vice President, Outreach
As the Dean of the College of Agriculture and Life Sciences and
Vice President, Outreach of The University of Arizona, I want
to thank all of you who participated in Campaign Cornerstones.
Campaign Cornerstones was a priority project as we headed
into the closing phase of Campaign Arizona, the UA’s historic
fundraising effort. I was proud to support the Norton School’s
exemplary efforts and its campaign to create an enhanced
educational environment.
Eugene G. Sander, Dean and VP, Outreach, UA
Eugene G. Sander
Dean and VP, Outreach
The University of Arizona
> Facts about the Norton School
of Family and Consumer Sciences
PAGE 3
> McClelland Park
PAGE 4
PAGE 5
> Planting the Seeds
> Family Values
PAGE 6
> The Legacy of the
John and Doris Norton School
PAGE 7
> Building the Future with Legacy Leaders
PAGE 8
> Terry J. Lundgren Center for Retailing
PAGE 9
> Lundgren Leaders
PAGE 10
> Take Charge America Institute
PAGE 11
PAGE 12
> Financial Literacy Programs
PAGE 13
> Thank you Donors
> Thank you Donors
PAGE 14
> Frances McClelland Institute
for Children, Youth, and Families
Facts about the Norton School
of Family and Consumer Sciences
The Mission of the John and Doris Norton School
• To provide high-quality instruction, research, and extension and outreach activities that will
strengthen families, communities and the marketplace.
The Vision of the John and Doris Norton School
• To create the nation’s premier School of Family and Consumer Sciences and offer the best
environment for learning, discovering new ideas, and applying knowledge.
The Core Values of the John and Doris Norton School
• A Diverse and Inclusive Community
In the belief that the best new ideas spring from discovering connections between different
perspectives, we value a community of people from many cultures, who are free to learn and
communicate freely in an inclusive environment which supports the free exchange of ideas.
PAGE 16
> Family Studies and Human Development Programs and Faculty
PAGE 17
> Retailing and Consumer Sciences
Programs and Faculty
The Academic Reputation of the John and Doris Norton School
• Total number of undergraduate students enrolled in the Norton School = 830
PAGE 18
> Family and Consumer Sciences
Cooperative Extension
• Total number of honors students enrolled = 50
PAGE 19
> Student Research Activities
PAGE 20
> Pamela J. Turbeville
Student Services Center
PAGE 21 > Student Leadership and
Professional Development
PAGE 22
> Behind the Scenes
PAGE 23
> From Concept to Reality
PAGE 24
> The Norton School Creates
Advisory Council
> Wanted: Norton School Grads
> Green List
Family P laza
• Excellence and Integrity
In all that we do, we seek to honor our commitments, to take responsibility for our actions, to hold
to the highest standards of academic honesty, and to act fairly and justly.
• Innovation and Partnership
We seek to challenge the status quo and foster team spirit and creative endeavors. Under this
guiding value, we will welcome innovative approaches and we will expand individual opportunities
through collaborative and interdisciplinary efforts, including programs reaching beyond academia
to the public and to business and industry, in Arizona, the nation, and the world.
PAGE 15
> The Work of Endowed Chairs
& Named Professors
Innovative P lace
• Total number of graduate students enrolled = 40
• Total number of degrees granted (2004-2007) = 600
• Ranked fifth highest of degrees granted at The University of Arizona
•
Academic degrees offered
B.S. in Family Studies and Human Development (FSHD)
B.S. in Family and Consumer Sciences Education (FACS Ed)
B.S. in Retailing and Consumer Sciences (RCSC)
M.S. and Ph.D. in Family and Consumer Sciences (with a concentration in FSHD, RCSC, or FACS Ed)
Norton News
Norton News 2008, Volume 1, is published annually by
The University of Arizona John & Doris Norton School.
Editor
Soyeon Shim
Managing Editor
Kimberley Brooke
Guest Editor
John Brown
Photography
Kimberley Brooke
Bill Timmerman (building photos inc. cover)
Robert Walker
Jeb Zirato, AHSC Biomedical
Communications (group photo on cover)
Research , Education and Business Park
M
cClelland Park is all about people: it has been
made possible by people who participated in
the campaign, it is built for people – students, faculty
and staff, and it is created as a place to study people –
children, family and consumers. The building’s name:
• Portrays as an innovative place – the first of its
kind at the UA campus
• Presents the Norton School as a research,
education and business park, similar to other
successful projects, such as the UA Technology
and Research Park
• Reflects the school’s identity as a welcoming place
for families, business and community members,
and students
• Showcases as a permanent and beautiful reminder,
in a highly visible location on campus, the
importance of family
• Places emphasis on the location of the building
at Park Avenue
All contents ©2008 Arizona Board of Regents. All rights reserved. The University of Arizona is an EEO/AA - M/W/D/V Employer.
2
Norton News 2008
Norton News 2008
3
Planting the Seeds
Values Flourish in Inspirational Lakin Family Plaza
McClelland Park Unites Life-long Friendship and Two
Families Toward a Common Goal
by Soyeon Shim
I
Frances and
Norman McClelland
Norman McClelland
t’s no coincidence that the early beginnings of McClelland Park are deeply rooted in the rich history of
the UA, and its first college, agriculture. Appropriately, it was in the hearts and minds of two Arizona
pioneer families that our seed of an idea first blossomed.
I’ll never forget my meeting with Norman McClelland, class of 1949, chairman of Shamrock Foods, and
his life-long friend John Norton, class of 1950, former deputy secretary of the United States Department of
Agriculture. These two men had done so much for the industry and our state, and now, were prepared to
forever alter the course of our school.
When Norman agreed to fund the project, John thanked
him and said, “Norman, you are a good friend. We will now
have a home for the School. Who would have thought that a
couple of old farm boys who first met at the UA so long ago,
would come together to invest in the same program – one of
us naming the School, and the other naming the building?”
Norman responded, “Well, students need a good facility in
which to learn and Frances and I are happy to do this.”
In their exchange, I heard not only the strength that the
bond of friendship can provide, but also their recognition
that it is during the college years that such friendships are
formed, and that the bonds of friendship can lead to great
Norman McClelland and John Norton
things. In expressing gratitude toward their University,
the two have been committed to making higher education
available to future generations. The college experience gives us so much more than what we learn in the
classroom. The years we spend on campus also socialize us in important ways, and make us better friends,
better parents, and better members of society.
That is why Norman wanted to make sure McClelland Park stood in recognition of his sister, Frances
H. McClelland, class of 1944, who passed away in 2005. The McClellands have received numerous accolades for their decades of community service and commitment to the University. However, the family’s
legacy will be forever preserved through the thousands of students who will become leaders in their fields,
helping to strengthen families, communities and the marketplace.
Plaza Honors Charles A. “Chuck” and Maxine Lakin through
Community, Industry Unity and Legacy Platforms
W
hen designing McClelland Park, the Norton School members were
eager to incorporate a family plaza as part of their building. The
goal was to emphasize the importance of children and families in our
society and also to provide an opportunity for people to commemorate
their family members. It didn’t take long to think of a perfect family to
honor – Chuck and Maxine Lakin.
Long-time residents of Arizona pioneer families, the proud parents
and grandparents have long valued the institutions of family, community
and education as integral components of successful societies. The
“Honor Your Family” project in the Lakin Family Plaza, the first of
its kind in the nation, drew an outpouring of support from alumni,
faculty, staff and students. By honoring their families, people gain an
opportunity to show their love, and to pass on to future generations a
visible memento of their dedication to education.
< Lakin Family Plaza
Testimonials
“We are pleased to support the UA’s Family Plaza, which will provide a place for students,
family and faculty to meet.” Chuck and Maxine Lakin
“We want our son, Steven, to be permanently remembered in the Lakin Family Plaza at the
university that he loved as a student.” Paulette and Joe Gootter
“We’re thrilled to honor our parents, Harold and Mary Louise (Bunny) Warnock, at the UA
Family Plaza. They met at the UA where dad played for Coach McKale on the basketball
and baseball teams, and mom was an Honors student who received one of the first Master’s
Degrees in Psychology. To have our family legacy preserved in the Lakin Family Plaza
means a great deal to us.” John and Martha Warnock
“The Norton School has had a profound effect on both our daughters’ lives. Honoring them
in the new Family Plaza is a wonderful opportunity to memorialize that legacy.”
Chris and Dennis Miller, Parents of Lindsey and Lauren
Myrland Lobby Celebrates
Pioneering Spirit
M
T
John and Doris Norton
4
Norton News 2008
programs to be a part of McClelland Park, my sister Frances and
I saw a wonderful opportunity to give back and say thank you to
the College of Agriculture and Life Sciences. My family and I are
excited about this new venture and hope that McClelland Park will
become a hub of activity sparking breakthroughs in agriculture,
strengthening families, and discovering innovative ways for
American business to add value to consumer products and improve
the lives of all citizens.
150-Seat Auditorium
pays Tribute to
Life-long Friendship
McClelland Park is the first UA
project to receive a generous gift of
$1 million from Mr. and Mrs. Ira A.
Fulton. The Fultons have given more
than $160 million to Arizona State
University, $82 million to Brigham
Young University, and more than
$10 million to the University of
Utah. “I have fun making money,”
Ira Fulton said, “but I have more
Ira and Mary Lou Fulton
fun giving it away.”
Fulton’s generosity was primarily motivated by his high
regard for and friendship with Norman McClelland and John
Norton. Naming the auditorium in Fulton’s honor promotes
the ideals of friendship and the personal values that bind
friends together.
Why McClelland Park is important
to my family By Norman P. McClelland
My parents came to America as immigrants in search of
freedom: freedom to take individual responsibility for their own
lives and freedom from religious persecution. They joined a long
tradition of Scotch-Irish who came from Scotland—first to Ulster,
Northern Ireland, and then on to America. My family has a special
bond with the College of Agriculture and Life Sciences. Over the
years our family and Shamrock have benefited greatly from new
ideas and products developed by the College, from cooling systems
to crop genetics to disease control. When we heard about the new
“The legacy of our parents will be with us forever in the Lakin Family Plaza.”
The Becker Girls
“Stephen and I want to honor our families for their dedication to improving farming
practices and land quality and for bettering the lives of families.” Louise Peak Renneckar
John and Doris Norton
he University of Arizona’s School of Family and Consumer Sciences was named in honor of alumni John
and Doris Norton in 2004. The Nortons not only lent their names and financial means to support the
School, but also provided time and personal commitment to raise money and bring others to join in
making the Norton School the best in the nation. “Doris and I believe in the mission of the School. There is so
much real value in the curricula that can benefit any student at this university,” John Norton says.
“By growing and improving this school, we can provide students with the knowledge to improve their lives
in a most direct and practical way.”
John Norton is a third-generation Arizonan. He graduated from the UA in 1950, the year he and Doris were
married, with a degree in agriculture. In 1955, he founded the J.R. Norton Company, which engages in
diversified agricultural production in Arizona and California. President Ronald Reagan named him deputy
secretary of the United States Department of Agriculture in 1985. Norton was instrumental in shaping national
policy supporting production agriculture and ranching. During the years John Norton served in Reagan’s
cabinet, Doris Norton worked in Nancy Reagan’s office in the White House collecting and collating news articles
about the president and first lady. Doris Norton also serves as a co-chair for Campaign Cornerstones, the Norton
School’s capital campaign, and is a member of the Women ’s Board of the Barrows Neurological Center.
Chuck and Maxine Lakin
Norman & Barbara McClelland
yrland Lobby at McClelland Park honors the story of two truly
remarkable women: Imogene Johnson Myrland and her daughter,
Prudence Myrland Haney. It is fitting that such an integral space honors
Imogene Johnson Myrland. Her life, legacy,
and family embody the spirit
of the School’s commitment
to strengthening families and
communities. The Imogene
Imogene Johnson Myrland
Myrland Lobby, as established
by daughter Prudence Haney,
pays tribute to a pioneer who was an innovator in education,
child welfare, parenting and community building. It is a great
privilege that the Norton School will be able to preserve this
mother-daughter legacy and share it with future generations of
educators and entrepreneurs.
Location, Location, Location
Louise Foucar Marshall
Student Commons
Located on the corner of Park Avenue and 4th Street, the Louise
Foucar Marshall Student Commons will be a popular gathering
area at the building’s main entrance and an entry point for
three major lecture halls. The student commons is a prominent
example of the building’s integrative approach to the innovative
use of landscaping, hardscaping, shading, and lighting to
create welcoming outdoor spaces for students, faculty, family
and corporate visitors. The commons honor Louise Foucar
Marshall, the UA’s first female faculty member.
Norton News 2008
5
The Legacy of the John and Doris Norton School of
Family and Consumer Sciences: Past, Present and Future
A
t this important moment in the Norton School’s
progress, we decided to look back at our rich
history and take note of how we got here. The
result is a fascinating tale. The legacy of the Norton
School cannot be separated from the history of our
region and nation; it interweaves with the development
of our state, the national and international historical
events of the last century, and the evolution of what
was once known as home economics into a modern
academic discipline with close ties to schools,
government, the nonprofit sector, and business. The
contrast between then and now is striking: How did we
get here?
McClelland Park, the Fastest Building Ever Gone Up on
Campus from the Concept to Dedication, 2004-2008
1899
“The Horticulturalist’s Cottage” was remodeled as the “Domestic Science Cottage.” This later became the Department of Home Economics.
1913 The Department of Home Economics moved to the newly remodeled East
Cottage, which had sewing and cooking labs, a demonstration cooking lab, and a model dining room and bedroom.
1915 The Department of Home Economics moved to the newly built
Agriculture Hall.
1917 The Department of Home Economics graduated its first two bachelor of science students.
1934 The Department became the School of Home Economics within the College of Agriculture. A new major in textiles, clothing and related art was developed.
1933-Enrollment in the School of Home Economics increased by 300 percent.
1949 More men, including returned soldiers, began majoring in the field.
1955 Student enrollment reached over 200 undergraduate majors.
1959 The School of Home Economics moved into its new building, a one million dollar project.
1984 The School of Home Economics was renamed the School of Family
and Consumer Resources.
Building the Future with Legacy Leaders
M
cClelland Park became a reality through the vision,
commitment, and hard work of our students, faculty, staff, and many friends throughout campus and in
the community. One very important group of people that
the Norton School faculty and students wanted to recognize in building its future was our legacy leaders—the
professors, directors, and extension personnel who laid
the foundation for the Norton School’s current and future
success. In doing so, we invited alumni and friends to
join us in honoring those who made significant differences in their lives. The results were phenomenal.
Hundreds of former students and colleagues as well as
family members of legacy leaders came forward in pledging funds in honor of their legacy leaders. We cannot
possibly name all of the donors or legacy leaders. The
following individuals are a select group of legacy leaders
who will be honored in the new building to represent
the collective group of all legacy leaders who played an
important role during the nearly 120-year history of the
Norton School.
Victor Christopherson
Outstanding professor, acting director,
and division chair—one of the pioneering
researchers in child development over a career
lasting half a century
James R. Hine
Outstanding professor in marriage and an active
community volunteer—prepared students for
careers in research, teaching, and the private
sector for over 30 years
Naomi Reich
Outstanding professor and administrator—
highly expert in the field of clothing design,
innovative teacher, and strong advocate for those
with special needs
Helen Goetz
Outstanding alumna, professor, and volunteer—
national leader in the groundbreaking field of
consumer economics and personal finance
Jean Ruley Kearns
Outstanding professor and administrator—
brought cutting-edge concepts and a global
perspective to her work at the Norton School
Robert R. Rice
Outstanding professor in interior design and
school director—led the school with great skill
through a period of rapid growth and change
Ellen Goldsberry
Outstanding retail center founding director—
took the concept of a partnership with the retail
industry from scribbled idea to acclaimed reality
Amy Jean Knorr
Outstanding professor and volunteer—brought
the wisdom of ethical and critical thinking to
solving practical problems of home and family
David C. Rowe
Outstanding professor in adolescence—brought
a passion for making connections across
disciplines to his groundbreaking and celebrated
behavioral genetic research in multiple fields
Nancy Graham
Outstanding professor—a leader in home
economics education and force behind inspiring
learning experiences for students across the state
Doris Manning
Outstanding professor—renowned expert in all
aspects of home economics education, including
service, research, and curriculum design
Ruth C. Hall
Outstanding director and professor—led the
school to national distinction during two
decades of enormous cultural change; a national
leader in American home economics
Shirley J. O’Brien
Outstanding extension specialist and program
director—her efforts increased public
understanding of child maltreatment issues and
increased campus diversity
Shirley Jo Taylor
Outstanding alumna, extension specialist,
and youth educator—zeroing in on key social
issues like healthy adolescent relationships, she
devoted her career to 4-H
1993 The Terry J. Lundgren Center for Retailing was created to bring together the resources and expertise of academia and the retail industry with a shared goal of developing strong future retail professionals. (Terry J. Lundgren lent his name to the Center in 2005.)
1997 The Institute for Children, Youth, and Families was created to advance multidisciplinary research and outreach on issues important to lifespan, human development
and family relationships.
2003 Take Charge America, Inc. pledged $10 million to establish the Take Charge America Institute for Consumer Financial and Research.
2004 PetSmart endowed $1 million to establish a distinguished professorship
in the Lundgren Center.
The School was renamed in honor of John and Doris Norton.
2005
The McClelland Park project was conceived and Campaign Cornerstones kicked off.
SmithGroup Architecture and Engineering Firm began designing
the building.
Tom and Ruth Nesbitt established the Fitch-Nesbitt Endowed Chair
in Family and Consumer Sciences.
2006 Hensel Phelps Construction Company demolished the Franklin Building, and groundbreaking for McClelland Park was celebrated.
2007 Topping out / Beam signing
2008 The Norton School received a Kresge grant; McClelland Park construction
was completed.
PetSmart endowed another $1 million to establish PetSmart Professor of Practice.
2009 The Institute for Children, Youth, and Families to be dedicated in honor of Frances 6
McClelland.
Norton News 2008
Ruth C. Hall
Ahead of Her Time
The many innovations
of learning developed
by Dr. Ruth C. Hall in
the 1960s helped shape
the course for the school
over the next four
decades. Appropriately,
Hall’s daughter, Karen
Whitehouse, an alumna,
served on the Campaign
Ruth C. Hall
Cornerstones committee.
Her mother’s many gifts of time and expertise to
countless students and colleagues will be recognized
with the Ruth C. Hall Director’s Suite. In turn, family
and friends also wanted to recognize Whitehouse by
naming the Director’s Conference Center in her honor.
Leaders for this project included Judy Mellor,
Charlotte Harris, Kay McLaughlin and the
FCS Council of Alumni and Friends.
Dr. Hall’s daughter, Karen Whitehouse Hall was
honored by her family in a conference in the suite.
Family and Consumer Sciences
(FACS) Education Learning Lab
In Recognition of Nancy Graham,
Amy Jean Knorr and Doris Manning
To recognize the three legacy
members—Graham, Knorr, and
Manning—who made such a
positive impact in advancing home
economics education, a Family and
Consumer Education Learning
Lab has been established in the
new building. The Family and
Consumer Education Learning
Lab provides flexible learning
areas, versatile space and a
resource center for family and
consumer education majors—
future classroom instructors.
FACS Ed students
Hundreds of alumni, friends and
family members contributed in the honor
of Nancy Graham, Amy Jean Knorr, and Doris Manning. Dr. Patricia (Peggy) Wild,
and Dr. Linda Redman, alumna who have attained the highest level of success in
their professional endeavors, each made a substantial gift in honor of their professors,
including Nancy Graham, Amy Jean Knorr, and Doris Manning.
Norton News 2008
7
Terry J. Lundgren
Terry J. Lundgren
Believes in the Future of Retail
Center for Retailing
Message from the Director
Where do students go to launch a career in fashion,
buying, business management or sales? How can
they pursue opportunities in e-commerce, logistics,
visual merchandising or product development? Our
Retailing and Consumer Sciences students agree an
excellent starting point for careers in these fields is
Melinda Burke
the Terry J. Lundgren Center for Retailing.
Director, Terry J. Lundgren
Center for Retailing
As a division, the Retailing and Consumer
Sciences faculty are focused on developing the next
generation of retailing leaders. Through rigorous coursework students develop an
understanding of the retailing industry and develop critical thinking skills. The
Terry J. Lundgren Center for Retailing provides the real world experience that
allows students to apply the theory as well as learn the “soft skills” – leadership,
teamwork and communication – necessary to be successful.
And the real world has welcomed them with open arms. Through internships,
professional conferences and extracurricular activities, our students learn what
it takes to be successful in a career. Over the past decade more than 500 students
have participated in our internship program with major retailers such as Wal-Mart,
Macy’s, PetSmart, Nordstrom, Dillard’s, JCPenney, Sears and many others. Dozens
of retail executives have participated in our classrooms sharing company profiles
and demonstrating for students the intersection of theory and practice. Our annual
Global Retailing Conference offers students an understanding of the many issues
facing retailers today. Industry leaders such as Terry J. Lundgren, Chairman of
Macy’s; Robert Eckert, Chairman of Mattel; and designers Kenneth Cole, Tommy
Hilfiger, Marc Ecko and Vera Wang provide students with a perspective on business
and inspirational stories of their own success. Our students also develop leadership
and communication skills by participating on the Students In Free Enterprise (SIFE)
Team, TJL Student Advisory Board and the Future Retail Leaders Association.
In 1994 Soyeon Shim and Ellen Goldsberry had a vision that today is the Terry
J. Lundgren Center for Retailing. Their vision of creating a focus on outreach to
support the education of future retail leaders has grown into a center that boasts 30
corporate partners supporting a retailing major with more than 400 undergraduates,
a growing and highly selective graduate program, cutting-edge research and more
than 25 special events throughout the year. As we celebrate the opening of our
new building, we reflect on our history, our growth and future opportunity. As the
retailing industry continues to grow and evolve, so too will our Center.
Our Students are Going Places!
SIFE Team Takes 1st Place
in National Competition
The University of Arizona SIFE Team took first place at the Students in Free Enterprise
(SIFE) National Competition held last May in Chicago. The win qualified the UA SIFE
Team to represent the United States at the SIFE World Cup in October in Singapore.
Students in Free Enterprise encourages students to take what they are learning in
the classroom and apply it to real-life situations, and to use their knowledge to better
their communities through educational outreach projects. Teams were judged on the
effectiveness of their projects during a 24-minute presentation. Projects are awarded
points for the creativity and innovation of the educational programs and the economic
opportunities they create.
Founded in 1975 and active on more than 1,400 college and university campuses in
33 countries, SIFE is a non-profit organization that works in partnership with business and
higher education to provide students the opportunity to make a difference and to develop
leadership, teamwork and communication skills through learning, practicing and teaching
the principles of free enterprise. Learn more at www.SIFE.org.
About the Terry J. Lundgren
Center for Retailing
The Terry J. Lundgren Center (The Lundgren Center) for Retailing brings together
the resources and expertise of academia and the retail industry with a shared goal of
developing future retail professionals. Through a strong partnership with the retailing
industry, the Lundgren Center seeks to create the foremost nationally recognized
center for retail studies across the supply chain that benefits students, faculty and
industry alike through education, research and outreach. Supported by 30 Corporate
Advisory Board partners and sponsors, the Lundgren Center is able to offer the
benefits of research and scholarship to industry and a perspective on the working
world to Retailing and Consumer Sciences students. Through these partnerships
with the board and other top retail companies and consulting firms, the Lundgren
Center is able to offer students unique opportunities for research, career exploration,
internships, professional in-class speakers and industry tours. The Lundgren Center
provides funds to support a Faculty Summer Research Fellowship, funds for three
Graduate Teaching and Research Assistants, student academic scholarships and some
financial support of the Students In Free Enterprise (SIFE) Team.
8
Norton News 2008
As an alumnus of The University of Arizona, I couldn’t be more proud
to be associated with the retailing program, one of the most successful
programs at the University. Together with the executive corporate
partners and outstanding faculty at the UA, we have built a one-ofa-kind program, educating students to become future leaders for the
retailing industry. I am humbled that the school named the Center in
my honor, and I am grateful that we were able to garner support from
my colleagues in the retail industry in making the building a possibility.
I am committed to supporting the Center to ensure a premier education
experience for our future business leaders.
Terry J. Lundgren
Chairman, CEO, President
Macy’s Inc.
Corporate Advisory Board Partners
Retailing Faculty Honors Terry J. Lundgren
by Naming their Top Center for Retailing
What might have been something ordinary – the inviting of a successful alum to return to
his alma mater – turned out to be a moment of something extraordinary – one that has taken
Terry Lundgren, Chairman, President and CEO of Macy’s, Inc, and the UA’s Retail Center on
a transforming journey. In 2005, faculty in the John and Doris Norton School of Family and
Consumer Sciences chose to honor this retailing executive by naming their top-flight retailing
center the Terry J. Lundgren Center for Retailing.
Terry came to campus in 1995 to speak to the students, with an inspiring presentation,
“From Campus to CEO,” which drew hundreds of students. Since then, Terry and Macy’s
Inc. (formally Federated) have been outstanding partners; Terry has personally established
scholarships, many students have benefited from his generosity, and Macy’s supported the
creation of a career service center in the new Student Union. Since 1995, Terry has been
invited here to receive an honorary doctoral degree and to serve as a commencement speaker,
and more recently, to receive the UA’s oldest and most prestigious alumni award, again at
the May commencement. Most recently, Terry made a substantial financial gift in support
of Campaign Cornerstones. Through his generous gift, not only has he helped to keep our
academic standards high, but also, by example, he has encouraged others to help preserve
America’s tradition of private support for higher education.
The naming of the Center is more than a namesake; it symbolizes the unifying of this
exemplary individual with this special program because both share the same goal – to
accomplish something extraordinary with respect to educating our future students for the
retail industry.
The lending of his name to an institution also signifies:
> The transformation of his vision into reality.
> A public statement of confidence in a cause that matters to him.
> Bringing what he stands for to the attention of current and future leaders.
> A challenge that encourages others to follow his lead.
> His dedication to the future.
CVS CAREMARK
NESTLE PURINA PETCARE
DELOITTE CONSULTING, LLP
NORDSTROM
DFS
NRF FOUNDATION
DILLARD’S
OFFICE DEPOT
ENTERPRISE RENT-A-CAR
PAYLESS SHOESOURCE
FARM BUREAU FINANCIAL
PETSMART, INC.
GAP, INC.
PHILIP MORRIS, USA
GORDON BROTHERS
PROTIVITI, INC.
HARRY & DAVID
SAP
HENKEL
SEARS HOLDING CORP.
HILCO
SMITH & HAWKEN
ICSC
STRATEGIC MINDSHARE
JCPENNEY
UA BOOKSTORES
J. Lundgren hosted some of the top retailers and suppliers
KOHL’s
VERIZON WIRELESS
KPMG
WALGREENS
in the nation at a VIP reception in Manhattan, which
MACY’S, INC.
WAL-MART STORES, INC.
MERVYN’S
WELLS FARGO
MPC PRO
WESTCOR
UA President Robert N.
Shelton, Tina and Terry
Lundgren and Soyeon Shim
For the University to name the center in honor of Terry Lundgren is to celebrate the
life and contributions of his leadership and a legacy that will be passed on in perpetuity
to future generations.
Terry J. Lundgren Center’s Growing Reputation and Student Talents Attract Several Corporate Donors
In partnership with UA President Robert N. Shelton, Terry
raised nearly $2 million for Campaign Cornerstones.
Arnold H. Aronson Professor Room
Kurt Salmon Assoc. Professor Room
Calvin Klein Terrace
Macy’s Student Lounge
Citicard Student Development
Merrill Lynch Executive Center
Jones Apparel Executive Development
Polo Ralph Lauren Wall of Excellence
Kenneth Cole Commons
Saks Fifth Ave Reception Room
Kohl’s Lecture Hall
Tommy Hilfiger Lecture Hall
NEIMAN MARCUS
“We’ve got answers!”
by Dr. Anita Bhappu, Research Fellow
Are you in need of some cutting-edge ideas for new products and
services? Ever wondered how you might improve a category display?
Do you understand what drives turnover among your associates? What
e-commerce and online community strategies should you adopt based on
competitive analyses? This past academic year, I have put together groups of
RCSC undergraduate and graduate students to answer these questions for
corporate partners of the Terry J. Lundgren Center for Retailing. Students
conducted most of this research in class projects and independent studies.
Some of this research has also been incorporated into ongoing faculty
projects. So if you have questions that could benefit from additional research
done by enthusiastic and intelligent minds with a fresh set of eyes, don’t
hesitate to contact me (abhappu@email.arizona.edu) to further discuss your
needs. We’re always looking for interesting projects to work on!
“Your attitude is your choice ...choose to be positive ”.
Norton News 2008
9
Financial Literacy Programs
Reach Out into the Community
Michael E. Staten, Ph.D.
Director, Take Charge America Institute
Message from the Director
FEFE curriculum is making an impact with over 12,000 educators
Dr. Michael E. Staten has joined The University of Arizona as the
Take Charge America Institute for Consumer Financial Education
and Research (TCAI) Endowed Chair and Director. Dr. Staten
comes to TCAI from the George Washington University School
of Business where he was Research Professor and Director of the
Financial Services Research Program. As director, Dr. Staten will
examine the causes and consequences of personal bankruptcy and
mortgage foreclosures; the rehabilitative effects of credit counseling
Nationally, poor financial
literacy among youth and
adults has become an
epidemic. The U.S. Commerce
Department’s Bureau of
Economic Analysis has
estimated that, since April of
2005, the American public has
been spending more money
Nicole Chinadle
than it has earned after taxes—
Project Director
Family Economics &
an unprecedented development
Financial Education
in the past half century.
The ability to effectively
manage resources, especially finances, has long been
a part of the home economics, now called family and
consumer sciences, profession. Founder, Ellen Swallows
Richards, reminds us in this statement:
“Home Economics stands for the ideal home life for
today unhampered by the traditions of the past [and] the
utilization of all the resources of modern science to
improve home life.”
Keeping with the history of the home economics
profession, to meet the needs of individuals and
communities, the Family Economics & Financial
Education (FEFE) project was developed to provide
financial education curriculum for middle and high
schools. Nationally, financial education has become an
increasingly prevalent part of high school curricula.
According to the National Council of Economic
Education’s survey of the states, forty states currently
have financial education included in their state standards,
up from twenty-one in 1998.
TCAI Research-Based Outreach Programs
Over the past decade more than 10 million American households filed for personal bankruptcy.
Researchers have established strong causal links between household financial distress and marital
problems, extended illness, declining work performance, family discord and diminished quality of life.
How much of this could be prevented by teaching young people how to manage their finances and
make informed financial choices as they move into adult life? That question inspired the creation of
the Take Charge America Institute at The University of Arizona. Interdisciplinary research programs
and a strong tradition of community and national outreach made the Norton School for Family and
Consumer Sciences the ideal host.
With a $10 million endowment gift from Take Charge America, the Norton School established
the TCA Institute in 2003 to create research-based outreach programs to improve personal financial
education and ultimately change consumer behavior. Since then, the Institute has developed an
impressive set of outreach programs. Each academic year, hundreds of University of Arizona students
take a 3-credit elective course developed by the Institute that focuses on the intersection of personal
finance and American culture. The Institute’s Credit-Wise Cats program recruits and trains university
students to be financial education ambassadors who present dozens of financial education seminars
each semester on campus and in high schools and middle schools throughout the greater Tucson
community. Each year the Institute organizes and hosts a national personal finance case study
competition at the collegiate level. The 2008 edition took teams from over 80 colleges and universities
through regional competitions and ultimately to a national finals event hosted at the UA (the Duel
in the Desert). Teams analyzed hypothetical but true-to-life cases of household financial distress and
competed to offer the best action plan for the subject family.
To complement these programs, the Institute is expanding its research agenda
• Develop projects grounded in behavioral finance, consumer science and other
established disciplines that will generate insights regarding consumer financial
decisions. These insights will guide financial education curriculum development and
implementation methods.
• Study the impact of existing financial education programs and curriculum to measure
program effectiveness in terms of subsequent change in behavior.
The TCA Institute is currently assembling an external Research Advisory Council of
nationally recognized academic researchers and practitioners. In the spring of 2008 the
Institute launched The A+ Survey that will provide benchmark data on financial attitudes
and behaviors of 2,000 college freshman. The panel study will track the students over
the next 10-20 years to determine the interplay between financial attitudes, behaviors,
and quality of life as young consumers move through successive life stages.
on long-term borrower behavior; the role of credit bureau data, credit
scoring, and risk management tools in expanding access to consumer
loans in the U.S. and globally; and the pros and cons of improved
loan disclosures and regulatory limits on loan products in helping
consumers to make good credit choices.
Dr. Staten received his Ph.D. in economics from Purdue
University’s Krannert Graduate School of Management.
Take Charge America
Founder and Chairman
Receives Honorary Doctorate
The University of Arizona (UA)
is pleased to announce that Michael
Hall, Founder & Chairman of
Take Charge America, received the
University Doctorate at its May 2007
commencement.
(Tucson, Arizona – May 24, 2007)
Michael Hall
“The honorary doctorate degree
Founder & Chairman
is given only to those who have
Take Charge America
substantial impact on a field or
society,” said UA President Robert N. Shelton. “Mike Hall’s
vision to educate young people about financial literacy is
being realized through the Take Charge America Institute
(TCAI) he helped us establish at UA, and we are now able
to make a state-wide and national impact. His vision for
and commitment to this mission have been exceptional.”
For more than a decade, Hall has worked closely with
UA faculty and students to form an institute that focuses
on consumer financial education and research. With a
$10 million endowment and hundreds of thousands more
in supplemental program funding from Take Charge
America, the Norton School of Family and Consumer
Sciences created the TCA Institute for Consumer
Financial Education and Research – the first of its kind
nationwide.
With help from Hall, the TCA Institute has become
recognized around the country as a leading source of
personal financial education to thousands of college
students annually, as well as a conduit of financial research
and community outreach. In addition, the TCA Institute is
reaching out to middle and high school students through
the Family Economics and Financial Education (FEFE)
curriculum and teacher training program.
The FEFE project is a part of the Take Charge
America Institute and has been generously funded
by grants from Take Charge America. The project
mission is to “provide educators with no-cost curriculum
materials and the skills and confidence to effectively
teach financial education.” In a unique collaboration
with classroom teachers, business professionals, and
university experts, lesson plans and a professional
development program have been developed. Over
100 ready-to-teach lesson plans are available on the
FEFE Web site (www.fefe.arizona.edu) free of charge.
As of spring 2008, the FEFE curriculum has over 12,500
educators actively downloading the lessons. A majority
are teaching an entire semester course and according to
feedback from the January 2008 survey of Web site users,
an estimated one million students received the FEFE
curriculum in the 2007-08 academic year.
Including the word “family” in the project’s name
signifies the foundation for which every lesson has been
written. Families, not just individuals, make decisions
about making and then spending money. The demands
placed on families to negotiate today’s marketplace
are much greater than at any other time in history. To
effectively teach a financial literacy course, educators
must understand how overall family well-being is affected
by the manner in which money is attained and used. In
addition to teaching how to understand interest rates,
protect your identity, differentiate between a need and
a want and many other financial skills, effective courses
must also incorporate the context in which individual
decisions are often made, the family.
In addition to lessons, professional development is
also available to educators in multiple forms. Educators
may take graduate courses, receive the bi-monthly
FEFE newsletter, or participate in one of several annual
trainings. Each summer, multi-day workshops are
conducted in five to seven states training over fivehundred educators. In addition, a national training is
conducted annually in Tucson, Arizona with educators
from throughout the United States.
Nationally, it is a pivotal time for financial literacy to
continue to be woven into K-12 courses. Through the
dedicated work of classroom teachers in conjunction with
the educational materials provided by the Take Charge
America Institute and the Family Economics & Financial
Education Project, individuals, families, and communities
will be strengthened. If you would like to get involved, be
on the FEFE listserv or learn more, please contact Nicole
Chinadle, Project Director chinadle@email.arizona.edu. I
look forward to hearing from you!
Teens and young adults develop new financial literacy skills
The annual football game against ASU isn’t the only “Duel in the Desert.”
Modeled after Students In Free Enterprise (SIFE), the competitions have
Students representing universities across the nation participate in regional
teams analyze complex case studies about fictional situations that model real-life
competitions (duels) that encourage good habits in managing personal finances.
economic hardships. The teams’ multimedia presentations are evaluated by a
panel of qualified judges.
More than 4,170 students from 319 universities have participated in the
competitions since 2003.
A modified case-study competition for high schools was introduced in 2006. The “Jr. Duel in the Desert” competition help students in grades 6-12 learn
about finances through classroom lessons and hands-on activities.
The program has increased students’ personal finance knowledge by an average
of 51 percent. Of students surveyed, 93 percent said they would start saving for
college or post-high school education, and 88 percent said they had shared their
More than 2,000 UA freshmen responded to the APLUS survey…
What accounts for individual differences in
young adults’ financial behaviors, economic
aspirations, and work and family choices? How
do educational experiences (high school and
college) affect the development of financial
attitudes, intentions, and behaviors during
young adulthood? Ultimately, do positive
financial behaviors influence an individual’s
overall success in life and sense of identity? To this end, a team of researchers from
multiple disciplines, led by Dr. Soyeon Shim, launched a landmark longitudinal study,
entitled Arizona Pathways to Life Success of University Students (APLUS). Other
team members include Dr. Joyce Serido, Dr. Bonnie Barber, Dr. Noel Card, and Dr.
Jing Xiao. The first goal of the project was to recruit at least 2,000 UA freshmen in
Spring 2008, and the team is thrilled that they recruited 2,200 freshmen (almost 40%
of the entire freshmen population). “The success of the recruitment is largely due to
10
Norton News 2008
the extraordinary partnership we have built with various university organizations such
as the Dean of Students, the Office of Student Financial Aid, and University advisors
across campus, as well as hard work by all of the team members, including graduate
research assistants and IT staff,” said Dr. Joyce Serido, Project Manager. “There is
a fair amount of excitement among the University administrators because it is a rare
opportunity to learn about our students in-depth,” said Serido. Melissa Vito, Vice
President of Student Affairs, who is also a supporter of APLUS, said, “Because of its
unique focus on financial attitudes and behaviors, I believe that APLUS has the potential
to become nationally known for understanding young adults’
pathways to life success, thereby enhancing the UA’s reputation
as a research institute that not only educates young people
and parents but also assists educators and policy makers.” The
APLUS project has been made possible by the research grant
($210,000) awarded by the National Endowment of Financial
Education (NEFE) to conduct Wave 1 of the study for two years.
new knowledge with their parents and friends.
Small steps to health and wealth
Small Steps to Health and Wealth (SSHW)
is a collaborative effort between Cooperative
Extension and the Take Charge America
Institute. This statewide program, offered
through county extension offices, is designed
to motivate consumers to implement behavior-
change strategies to simultaneously improve
both their well-being and personal finances.
Linda Block, County Extension Agent in
Pima County Cooperative Extension, uses
the month of January to target people who
have made New Year’s resolutions, such as to
lose weight or save more money. Participants
can track their progress by enrolling for
the program at www.tcainstitute.org/sshw/.
Researchers periodically contact participants
to keep them motivated and moving toward
their personal goals.
Linda Block
Norton News 2008
11
Thank you to our
Other Proud Supporters
Thank you to our Major Donors
We are proud to have supported the fundraising of McClelland Park
President’s Leadership Cabinet
Red and Blue Club
Ira & Mary Lou Fulton
Prudence Haney
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Terry J. Lundgren
Frances McClelland
Norman McClelland
John & Doris Norton
Shamrock Foods Company
Joyce Barkley
Linda Block
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Chris Choi
Firestone Bridgestone
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Claire Lehr
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Executive Leadership Council
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Distinguished Fellows
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Take Charge America, Inc.
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Partner Pride
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Hensel Phelps
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Legacy Level
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& Harvey Lenkin
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“2008 Society”
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& Friends
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12
Norton News 2008
AEAFCS
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Danielle Soffa
Dana Spaniol
Kari Steffens
Danielle Stinbock
Riley Sutherson
Brie Tafoya
Ashley Talley
Jacki Taylor
Cynthia Telles
Jim Thomson
Ferguson Tryah
Craig Tweedy
Jessica Uecke
Franisce Uribe
Pedro Uribe
Joe Utermohlen
Maria Valencia
Rita Vazquez
Jessie Vecke
Addie Wade
Caitlin Walsh
Jennifer Warner
Marlee Watson
Andrew Weinstein
Jacob Wexler
Christine B. Wiggs
Whitney Wilkening
J. Williams
Rori Willis
Norton News 2008
13
Frances McClelland Institute for Children, Youth, & Families
Contributes to Knowledge, Understanding and Practice
Why does puberty come early for some girls? What
can we do to prevent teenage suicide? What makes a
good marriage or relationship? How does parenting
promote child development, and what role do fathers
play? These are some of the questions that motivate the
Frances McClelland Institute for Children, Youth, and
Families.
The Frances McClelland Institute serves as a catalyst
for cross-disciplinary research on children, youth, and
Stephen T. Russell
families. Our research initiatives address questions
Director
important to the development and well-being of
contemporary children, youth, and families, with the goal of improving basic
understanding to enhance the lives of the people of Arizona and the world. The
initiatives are designed to engage experienced and emerging scholars from the
Norton School and across UA, including graduate and undergraduate students, in
active collaboration.
Our current research initiatives include:
• Adolescent Health and Development • Early Child Development
• Health, Emotion, and Relationships • Culture and Families
• Fathers, Parenting, and Families
The Mexican American Studies & Research Center looks forward to collaborating
with the McClelland Institute to further understand the healthy functioning of
Latino families and children in the southwest.
– Antonio Estrada, Mexican American Studies
The McClelland Institute’s initiative on Fathers, Parenting, and Families will be an
important collaboration for SIROW – our expertise on women, mothers, and girls,
combined with the Institute’s focus on fathers and parenting, will be an important
partnership for research at UA.
– Sally Stevens, Women’s Studies,
Southwest Institute for Research on Women
Contemporary work on law and policy impacting families is inherently
interdisciplinary and must be grounded in empirical reality. The McClelland
Institute is perfectly situated to provide such a foundation. As a family law scholar,
I am thrilled to have a research institute at the University that focuses on children,
families, and parenting, and I look forward to collaborating with colleagues at the
McClelland Institute on future projects.
– Barbara Atwood, College of Law
Janet and Barry Lang Child and Family Observation Lab
The Dedication
of the
Frances McClelland
Institute
We are pleased to invite you to the
dedication of the Frances McClelland
Institute on March 6-7, 2009. At that time
we will formally name the Institute for
Children, Youth, and Families in memory
and in honor of Frances McClelland.
The dedication will be centered on a
conference that will focus attention on
each of the initiatives of the Institute.
Internationally prominent scholars from
the Norton School, UA, and around the
nation will gather to discuss the latest
findings in the field of children, youth
and families research.
Frances McClelland was a member of
the founding Board of the Institute. She
believed that research should be used to
improve the development of children and
youth; that the University should provide
education for students to enter careers
ready to serve children and families; and
that professionals and teachers should be
provided with the most relevant researchbased information and training about
children, youth and families. We are
honored to carry her name, and to honor
it through our research and outreach.
14
Norton News 2008
Janet Lang (’72, M.S. in Child Development)
and her husband, Barry, made a commitment
to help with the establishment of a state-ofart observation laboratory. Janet taught child
development and preschool at Iowa State
University and later returned to the UA where
she taught child development and directed the
laboratory preschool. Janet worked in economic
development and real estate investment
sales prior to retiring in 1993. Barry (B.S.
in Economics, Wharton School) began his
career by working for the U.S. Small Business
Administration and later moved to The National
Development Council. In 1976 he started his own real estate investment and development company.
This facility will provide research space not only for faculty members in the School but also for others across
the UA campus.
The Work of Endowed Chairs and Named Professors
Endowed chairs and named professors allow the Norton School to
attract and retain top scholars and educators.
PetSmart, Inc. endows two separate professorships:
Distinguished Professorship and Professor of Practice
John and Doris Norton Endowed Chair of Fathers,
Parenting and Families
PetSmart has established two separate endowments with The University of Arizona’s
Terry J. Lundgren Center for Retailing: The first one is to support scholarly activities
of faculty and students in retailing, and the second one is to recognize and promote
excellence in undergraduate education in retailing and consumer sciences.
Melinda Burke
Professor of
Practice
I am honored and delighted to be an inaugural PetSmart
Professor of Practice. In honor of the generous gift by PetSmart,
the UA will launch a new program, entitled Career-Wise Cats
Companion Animal Track program. The program is designed
to introduce students from across the UA campus to careers
in retailing with a focus on PetSmart, the largest specialty pet
retailer of services and solutions for the lifetime needs of pets.
“Our goal is to provide UA students with continuing professional
development opportunities through this targeted multi-phased
academic program,” said Bob Moran, president of PetSmart.
“PetSmart is invested in education and growth – through
developing and harnessing talent early, we will continue to
encourage capabilities within the organization.”
Bruce J. Ellis
Endowed Chair
John and Doris
Norton
Sponsors
Bob Moran
Sponsor
•Family dynamics that affect decision-making and risk-taking
•Psycho-biological mechanisms involved in risk behavior
•Prevention strategies for youth in high-risk settings
PetSmart Distinguished Professor Position
Under National Search
The Norton School is currently seeking to fill the PetSmart Distinguished
Professor position with an eminent scholar in retailing, consumer
behavior, management, marketing or related field.
Stephen T. Russell
Endowed Chair
TCA, Inc. Endowed Chair in Consumer Finance
Noel Card
Chair
Health, Emotion and Relationship Initiative: Dr. Emily Butler, Chair
Studies of health, emotion, and relationships in five areas:
Emily Butler
Chair
•
•
•
•
•
Health and relationship dynamics
Emotions, health habits, and relationships
Early family experiences and later relationship functioning
Stress reactivity in the context of families across the lifespan
Cultural influences on health, emotion, and relationships
Michael E. Staten
Endowed Chair
Fathers, Parenting and Families Initiative: Dr. Bruce Ellis, Chair
Studies of the role of fathers in parenting in promoting healthy child development
and family life
Bruce J. Ellis
Chair
•Studies on men’s reproductive strategies (investments in fathering, investments in romantic
relationships, trade-offs between them) in guiding development of children’s reproductive
strategies (e.g., timing of puberty, age at sexual debut, sexual risk behaviors, parental behavior).
•Cross-Ethnic Study of Parenting and Adolescent Adjustment
•Exploring the Context of Marriage versus Parenting for Fathers during the Transition
to Parenthood
•The Role of Fathers in Marital Stability, Commitment, and Family Health Habits during the
Transition to Parenthood
•Marriage, Co-Parenting, and Parent Efficacy and the Health of Preschool Children
It occurred to me that we need to learn more about the role of, and
the importance of, fatherhood in our society. There are millions of
youths who grow up without a father and, equally important, with
fathers who lack the skills and understanding to give their children
the highest quality parenting. Since being a father is perhaps the
most important function of a man’s life, it occurred to me that we
don’t really know much about what it takes to be a good father. It’s
one of those things that ‘you know it when you see it’, but you can’t
really define it. And it doesn’t always work out as well as it should.
Locke said, “Parents wonder why the streams are bitter, when they,
themselves, have poisoned the foundation.” Endowing the chair was
an attempt to do something about that.
Fitch-Nesbitt Endowed Chair and Professorship in
Family and Consumer Sciences
Adolescent Health and Development Initiative: Dr. Noel Card, Chair
Understanding, predicting and preventing adolescent health risk:
My central vision for the Norton Chair is to develop a strong
interdisciplinary initiative on Fathers, Parenting, and Families in the
context of the Frances McClelland Institute. My ultimate goal is to
launch an initiative that will become nationally recognized over time
so that the UA, Norton School, and the Frances McClelland Institute
will be the center of expertise in this area. The foundation of this
initiative will be development of systematic, collaborative research
capacity that will enable us to develop and launch signature studies
and teaching programs on fathers, parenting, and families that will
achieve growing importance over time.
Michael Hall
Sponsor
I am honored to be the TCA Chair holder and director of TCA
Institute for Consumer Financial Education and Research. My
academic background is in economics and finance (Ph.D. in
economics, Purdue University), and my research interest includes
consumer finance and retail financial services markets, economics
of education and training, and health economics. Prior to joining
the UA, I directed research centers focused on the economics
of consumer and mortgage credit markets at three major
universities: Purdue, Georgetown University, and most recently
at the George Washington University. I am very excited about
leading the TCAI as the premier research and education institute
focusing on consumer finance.
Under the leadership of an eminent scholar and endowed chair
in the field, the Take Charge America Institute will allow us to
learn about the challenges facing consumers and help us create
strategies for assisting consumers with their financial decisions.
TCA is looking forward to gathering valuable information
and making a difference in the lives of consumers. Along with
the University’s outstanding team, we believe we can make a
significant contribution to financial literacy in Arizona and the
country.
Susan Silverberg
Koerner
Fitch-Nesbitt
Professor
Tom and Ruth
Nesbitt
Sponsors
I am honored to be the first Fitch-Nesbitt Endowed Chair in Family
and Consumer Sciences in the Norton School. As an undergraduate
and graduate student I studied sociology, and completed my Ph.D.
at Duke University. Throughout my career, my research, teaching,
and outreach have focused on adolescent risk, health, and well-being
with particular attention to the role of families, peers, and the school
settings in explaining these critical outcomes. After positions at the
University of Nebraska – Lincoln and the University of California,
Davis, I came to the Norton School in the summer of 2004. I was
attracted by the outstanding faculty, the strong leadership of the
Norton School and the College of Agriculture and Life Sciences, and
the beauty and diversity of Tucson and the Sonoran desert.
In 1990 I joined the faculty in Family Studies and Human
Development at the UA. Now, 18 years later, I am delighted to
have been named Fitch-Nesbitt Professor of Family and Consumer
Sciences. I arrived at the UA with a Ph.D. in Child and Family Studies
from the University of Wisconsin as well as advanced post-doctoral
training from the Max Planck Institute for Human Development
and Education in Berlin, Germany. Up until very recently, the focus
of my research had been almost exclusively on family relationships
and development during the adolescent years. My current research
focuses on the well-being of adults caring for eldery family members
with a specific interest in emotional and physical stress reactivity.
The Fitch-Nesbitt Endowed Chair in Family and Consumer Sciences
was established by Tom and Ruth Nesbitt to support the Norton
School as it recruits and retains an eminent scientist in family and
consumer sciences. Ruth, a graduate of what were then called the
College of Agriculture and the School of Home Economics, and
Tom, founder of Nesbitt Contracting Company, established the
endowment in honor of three of Ruth’s family members­: her parents,
Larkin and Mildred Dobson Fitch, and her sister, Louise Fitch. To
explain his motives for his generosity, the late Tom Nesbitt, quoted
Winston Churchill, “We make a living by what we earn, but we make
a life by what we give.” He has noted that the success of his company
over 50 years was so important to him and Ruth because they were
able to give to such a great and good cause: ­education. He believes
that no other subject is more important today than social and child
development and the management of family and home life.
Norton News 2008
15
Family Studies and Human Development Programs
Retailing and Consumer Sciences Programs
offer a focus on hands-on experience and cutting-edge research with a concern for society
offer innovative in-depth curriculum with a focus on the consumer
T
Angela R. Taylor
Associate Professor and Division Chair
he division of Family Studies and Human Development (FSHD)
provides more than just a curriculum for its majors. Our goal is
to provide students with a rich and rewarding educational experience
in which they will receive all possible opportunities to flourish. The
FSHD division offers two B.S. degrees for undergraduates majoring
in family studies and human development or family and consumer
sciences education as well as advanced study at the graduate level.
The graduate program offers a Doctoral (Ph.D.) degree in family
studies and human development. Recent program graduates have
taken positions as research scientists and professors in the fields of
human development and family studies, family health, adolescent
sexuality, criminal justice, psychology and anthropology. Students
also have the opportunity to enhance their classroom learning
through involvement in a variety of non-classroom experiences,
including internships and practicums offered by The McClelland
Institute, faculty-supervised research experiences, and student
organizations such as the FSHD Ambassadors and the Family Studies
Student Round Table (FSSRT).
Family and Consumer Sciences Education (FACS Ed) is
a teaching-oriented major for students who enjoy classroom
instruction. The FACS Ed major provides students with a background
in consumer economics, family and human development, health and
nutrition, and teaching methods. FACS Ed majors are prepared to
teach in middle school and high school settings. This major leads to
Arizona teacher certification in secondary education (grades 7-12)
and career and technical education.
Family Studies and Human Development Division Faculty
Sherry C. Betts
Extension Specialist
Ph.D., The University of Arizona
Dr. Betts studies youth in the context of
family, friends, school and community.
Most recently her work has focused on
an international perspective through
cooperation with Heifer International and
the Internationalizing Extension initiative.
Lynne M. Borden
Extension Specialist
Professor
Ph.D., University of Illinois
Dr. Borden’s interests focus on the
contribution and the relationship between
multiple contexts such as structured outof-school programs, schools, families and
communities on positive development of
young people. This work includes research
focused on understanding the role of youth
development programs in the promotion of
youth civic engagement.
Emily Butler
Assistant Professor
Ph.D., Stanford University
Dr. Butler studies emotion, relationships,
and health. One current focus is on emotion
regulation, eating, and relationship processes
in couples struggling with obesity. Other
topics of interest include the links between
emotional physiology and experience.
Noel Card
Assistant Professor
Ph.D., St. John’s University
Dr. Card’s research considers aggression and
peer victimization during childhood and
adolescence. His quantitative interests include
structural equation modeling, dyadic data,
and meta-analysis.
Melissa Curran
Assistant Professor
Ph.D., University of Texas at Austin
Dr. Curran’s work is grounded in attachment,
family systems, interdependence, and
commitment theories. She is interested
in how representational models of early
family experiences predict what sacrifices
partners will make for one another, and how
commitment is determined by the individual
and about the relationship. She also studies
how financial instability and chronic illness in
romantic relationships impact health.
Bruce Ellis
Professor
Norton Chair of Fathers, Parenting
and Families
Ph.D., University of Michigan
Dr. Ellis seeks to integrate evolutionary and
developmental perspectives in his research on
family environments, child stress reactivity,
and sexual development. He leads the
McClelland Institute initiative on Fathers,
Parenting, and Families.
Maureen Kelly
Associate Professor
Ph.D., The Ohio State University
Dr. Kelly’s current passion is growing the
FACS Ed major so that it can keep up with
the demand for certified FACS teachers. In
her spare time she studies teacher decsionmaking about methods of teaching.
Susan Silverberg Koerner
Fitch Nesbitt Professor
of Family and Consumer Sciences
Ph.D., University of Wisconsin-Madison
Dr. Koerner’s current research focuses on the
well-being of adults caring for elderly family
members with a specific interest in emotional
and physical stress reactivity assessed via
daily diary data. Her upcoming research will
pay special attention to the experiences of
Mexican-American caregivers. Dr. Koerner
often combines quantitative and qualitative
approaches to data collection and analysis.
Carl A. Ridley
Professor
Ph.D., Florida State University
Dr. Ridley’s research focuses on sexuality in
relationships. Specifically, he used daily diary
data to address such issues as how emotions,
conflict, spirituality, stress, and relationship
maintenance behaviors influence sexual
experiences. He studies married, premarital,
and same-sex couples.
Michael J. Rohrbaugh
Professor
Ph.D., Kent State University
Dr. Rohrbaugh is a clinical psychologist who
studies health problems and addictions in
couples and families. Current projects focus
on adolescent drug abuse, chronic heart
disease, change-resistant smoking, and the
process of therapeutic change.
Stephen T. Russell
Professor
Fitch-Nesbitt Endowed Chair in
Family and Consumer Sciences
Director, Frances McClelland Institute
Ph.D., Duke University
Dr. Russell studies adolescent sexuality and
parent-adolescent relationships, with a focus
on the influences of ethnicity and culture. He
is on the Board of the National Council on
Family Relations, and an Associate Editor of
the Journal of Research on Adolescence.
Angela R. Taylor
Associate Professor and Chair
Ph.D., University of Illinois,
Urbana-Champaign
As division chair, Dr. Taylor provides
leadership and oversight for academic
programs in the Division of Family Studies
and Human Development. Her current
research projects examine the socialization
of emotional competence in young children
(PACE Project) and gender and ethnic
disparities in children’s school relationships
and adjustment (GEARS Project).
Mari Wilhelm
Associate Professor
Evaluation, Research and Development
Ph.D., Michigan State University
Emotional Health of Girls and Women;
Program Evaluation
Norton News 2008
Anita D. Bhappu
Associate Professor and Division Chair
he division of Retailing and Consumer Sciences (RCSC) is one
of the most unique retailing programs of its kind in the nation,
offering B.S., M.S., and Ph.D. degrees.Through the persistent efforts of
our dedicated faculty and staff, the RCSC division has established an
excellent reputation among industry and academia for the quality of
our students.Our ability to recruit, train, and place talented students is
especially enhanced by our alliances with the Terry J. Lundgren Center
for Retailing and the Take Charge America Institute for Consumer
Financial Education and Research.
At the undergraduate level, we offer a broad selection of courses
emphasizing various principles employed to manage the retail supply
chain in order to satisfy consumers’ needs.Interested students also
have the opportunity to complete a paid internship for academic
credit between their junior and senior years with some of the nation’s
foremost retailers and retail support businesses, most of whom are
partners of the Terry J. Lundgren Center for Retailing. Our nationally
recognized graduate programs provide students an opportunity to gain
analytical, managerial, and leadership skills in the field while working
closely with research faculty who guide their academic and research
efforts. The master’s program prepares students for careers in the retail
industry, consumer-related retail research, and future graduate study.
Students earning a doctorate aspire to faculty positions in higher
education or research positions in government and private industry.
Retailing and Consumer Sciences Faculty
Anita D. Bhappu
Associate Professor, RCSC
Research Fellow, Terry J. Lundgren
Center for Retailing
Division Chair, Retailing
and Consumer Sciences
Professor Bhappu teaches the undergraduate
Introduction to Retailing, Senior Capstone
in Retail Consulting, and Consumer
Concepts and Theory courses. Her current
research interests include the strategic
use of Internet technology to support
customer co-production in service delivery
and online community development, as
well as understanding and enhancing the
effectiveness of diverse and virtual work
teams.
Melinda Burke
Director
The Terry J. Lundgren
Center for Retailing
M.S., The University of Arizona
As Director of the Center, Burke coordinates
programs that build a connection between
the retailing program and industry. She works
with 30 partners to enhance the education,
research and outreach programs in the
Norton School. She teaches the Introduction
to Retailing and Tier II Fashion and the
Economy courses and provides leadership
development opportunities to students
through Center activities.
Mary Ann Eastlick
Associate Professor
Ph.D., Purdue University
Dr. Eastlick is an associate professor in the
Division of Retailing and Consumer Sciences
and teaches undergraduate courses and graduate
courses in retailing and nonstore and interactive
retailing. Her research focuses on consumer
shopping behaviors and attitudes toward storebased and multichannel retail firms.
Felicia Frontain
Undergraduate Coordinator, Senior
Masters of Arts in Management,
University of Phoenix
Felicia Frontain serves as the Undergraduate
Coordinator, working with undergraduate
students and the faculty from recruitment
to course development to professional
development. As the Internship Coordinator
she monitors potential internships and then
finds the right fit for the RCSC undergraduate
students. And, as an adjunct faculty member,
Felicia helps link real-world experience with
contemporary theory in leadership, ethics and
management practices.
FSHD Faculty
16
T
Sabrina V. Helm
Associate Professor of Retailing
Ph.D., University of Duesseldorf, Germany
Dr. Sabrina Helm focuses on customer
bonding strategies and, specifically, the value
of customer relationships from the supplier’s
perspective. She also conducts research
studies on customers’ referral behavior
and referral campaigns. She is interested
in corporate reputation, its measurement,
management, and its impact on diverse
stakeholder groups.
Sherry Lotz
Associate Professor and Graduate
Program Coordinator
Ph.D., Kent State University
Dr. Lotz teaches undergraduate and graduate
courses in global retailing and consumption
behavior and services retailing. Her research
focuses on consumers’ complaint responses
to service failures and their evaluations of
practitioners’ service recoveries in addition
to consumers’ attitudes and behaviors in the
context of multichannel retailing.
Scott Hessell
Lecturer
Master of Business Administration
Thunderbird School of Global Management
Scott Hessell’s teaching focus is on
introductory personal finance and retailing.
His consulting practice focuses on sales,
marketing, and business development for
medical device and biotechnology companies.
Laraine Rodgers
Lecturer
M.B.A., Pepperdine University, Malibu CA
Professor Rodgers teaches undergradaute
courses dealing with e-commerce, marketing
and supply-chain management strategy. She
brings to the School 25 years of leadership
experience in retail financial services and
consumer products.
Ying Huang
Assistant Professor
Ph.D., Michigan State University
Dr. Huang teaches courses in retail strategy,
supply chain management, and interorganizational theories. Her research focuses
on retailer-supplier relationships, retailers‚
internationalization, and private label
development.
Soyeon Shim
Professor and Director, Norton School
of Family and Consumer Sciences
Ph.D. The University of Tennessee, Knoxville
As chief academic and financial officer, Dr.
Shim provides leadership and management
regarding all aspects of the Norton School.
She is currently the PI of the APLUS project,
which studies young adults‚ financial attitude
and behavior.
Roger M. Kramer
Associate Professor
M.S., University of Wisconsin-Madison
Professor Kramer teaches undergraduate
courses dealing with visual merchandising,
store design, product development, branding,
and promotion. He focuses on retail design
with emphasis on human sensory response
and accessibility.
Michael E. Staten
Professor and Director
Take Charge America Institute for
Consumer Financial Education & Research
Ph.D., Purdue University’s Krannert
Graduate School of Management
Professor Staten teaches undergraduate and
graduate courses in retail financial services
and consumer financial behavior. He also
serves as Director of the Take Charge
America Institute for Consumer Financial
Education and Research. Over the past 20
years, Dr. Staten has designed and published
research on a wide range of public policy
issues related to consumer credit markets,
including studies of personal bankruptcy,
subprime mortgage lending, credit card usage
patterns, the rehabilitative effects of credit
counseling, and the role of credit bureau data
and credit scoring in expanding access to
consumer loans.
RCSC Faculty
Norton News 2008
17
FCS Cooperative Extension
Reaches Out to Make a Difference
Cooperative Extension, The University of Arizona’s (UA) statewide outreach arm, takes the University to the people through a nonformal education network that brings research-based
information into communities to help Arizonans improve their lives. Nearly 18,000 volunteers and 250 staff and faculty serve half a million participants statewide. FCS Cooperative
Extension, housed within the UA Norton School of Family and Consumer Sciences, pairs the school’s faculty with county extension agents on research projects and programs that address
the most critical issues facing today’s families. Current focuses include healthy teens/healthy relationships, building strong families, and developing improved spending and saving habits.
Family, Youth, and Community
Extension Scholars
Shirley J. and James O’Brien
FCS Cooperative Extension
Conference Center
Shirley O’Brien
Fresh from a two-year college teaching assignment in Australia,
Dr. Shirley O’Brien arrived in Tucson in 1975, accompanied by
her husband, Jim, who had accepted a position in the School of Music. Over the years,
Shirley O’Brien focused on work related to child maltreatment and also served more
than a decade as associate director in Cooperative Extension. In recognition of her
contributions, as well as Jim O’Brien’s dedication to the UA, we are pleased to name the
FCS Cooperative Extension Conference Center in their honor.
FCS Cooperative Extension Suite
in the New Building
For the first time, FCS Cooperative Extension will have a highly visible presence and
permanent identity on campus. “This physical presence in a highly visible location in the new
building will send a signal to all that we value the work of Cooperative Extension and will
strengthen our partnerships with
FCS and 4H Youth Development
agents,” said Dr. Shim, Norton
School Director. To support her
endeavor, a number of county
faculty members, individually
and collectively, came forward to
contribute to the building. The
FCS Cooperative Extension Suite,
located on the 3rd floor, includes
the Shirley and James O’Brien
Conference center, plenty of office spaces for extension specialists and research scientists as well
as space for the county faculty members to come and work with campus faculty members.
Today’s
University of
Arizona Cooperative
Extension Faculty
are asked to conduct
high quality programs
within their counties
and to contribute
to the scientific
literature within the
field of children,
youth, families, and communities. This duality often presents county
faculty with the need to have two levels of skills: one in developing and
evaluating high quality educational programs and a second in translating
this work into scholarly publications. Understanding the importance of
both the community program base and the need to translate the results
into scholarly work, The University of Arizona Cooperative Extension and
the Norton School of Family and Consumer Sciences started their 4th class
of Family, Youth, and Community Extension Scholars. Dr. Lynne Borden
directs this project.
This is a two-year program. The first class of participants began
the program in fall, 2004 and completed their work in May, 2006. The
participants of this inaugural class included: Joyce Alves, Brent Strickland,
Marta Stuart, and Darcy Tessman. The participants in the 2nd Class
completed the program in May, 2007 and included Bryan Chadd, Mike
Hauser, Evelyn Markee, and Jan Norquest. The 3rd Class has just completed
their second year and includes the following Scholars: Kim Greesley, Amy
Parrott, and Cathy Martinez. Their research has focused on such topics as
youth civic engagement, health and nutrition, Navajo Youth Involvement
in 4-H, and assessing the needs of adult volunteers.
Student Research Gives
Depth to Both Programs
An important indicator of a program’s strength is its depth. Graduate and undergraduate students, in collaboration with faculty, generate cutting-edge research and contribute
new knowledge to the field. In the Norton School, students have an abundant opportunity to work with faculty members for research projects. This year alone, several Honors
undergraduate students received undergraduate research awards presented by the Honors College. Graduate students have also received grants working on their research project.
retailing
and consumer sciences
Family Studies and Human Development
Jennifer Andrews, Doctoral student
Leslie Bosch, Doctoral Student
The Arizona Youth Development Collaborative (AZYC) envisions a
future providing support and opportunities necessary for all Arizona’s
youth, ages 12-21, to succeed educationally and professionally, earn a
livable wage, successfully form positive personal and social relationships
and become active civically in their community and state.
AZYC launched Understanding Youth Development: Keys for
Successful Programming in the fall of 2008. This is a collaborative
effort between the Norton School and 4-H Youth Development and
Family Consumer Sciences agents in all 15 counties under the direction
of Lynne Borden, Joyce Serido, and Leslie Langbert. This project
offers individuals who work with and on behalf of young people the
opportunity to participate in a nine-month educational program to
increase their knowledge and skills when working with young people.
Building Partnerships for Youth: Capacity Building
to Promote Youth Development
This is a joint National project with National 4-H Council and is
funded by the National Center for Chronic Disease Prevention and
Health Promotion, Division of Adolescent and School Health. It is codirected by Karen Hoffman Tepper and Donna Peterson. This project
works nationally with eight states to increase their ability to address the
issues of adolescent health in a comprehensive manner working with
state agencies.
18
Norton News 2008
Internationalizing Extension
This is a joint international effort between county extension agents, state extension faculty,
and international partners. Together they work to enhance and support the needs of children,
families and communities overseas in locations such as Africa, Lithuania and Latvia.
Spirit of the Sun (SOS)
SOS is a joint project in three counties co-directed by Lynne Borden, and Joyce Serido.
Leslie Langbert serves as the Evaluator. They work with Pima County Extension faculty
and staff Cynthia Flynn and Manuel Abril and Kathy Wooldridge of Skrappy’s in Tucson.
The Cochise County collaboration includes Extension faculty and staff Susan Pater, Darcy
Tessman and Del Cabarga and is located in Douglas. Coconino County Extension faculty,
Jan Norquest, coordinates the SOS effort with Navajo Youth located in Tuba City. SOS is
designed to foster and promote the active engagement of at-risk young people to address key
issues (e.g., homelessness, healthy youth lifestyles) within their community thus increasing
their involvement and understanding of civic engagement.
CYFERnet Evaluation
CYFERnet Evaluation is a part of the Children, Youth, and Families at Risk Program
through the United States Department of Agriculture. Donna Peterson provides direction to
the national program along with Dan McDonald of Pima County Extension. The evaluation
component of this program offers practical tools that can be used to evaluate communitybased programs; information on how community programs can be sustained; and
assessments of organizational support for work in the areas of children, youth and families.
Dr. Mary Ann Eastlick, Faculty Advisor
Assessing purchasing strategies of innovation adopters and
non-adopters through the paradox construct.
To better understand how consumers cope with the constant changes and new
introductions in technology and what can be done to alleviate this conflict to make
purchase decision making easier.
Chuanyi Tang, Doctoral student
n
Dr. Mary Ann Eastlick, Faculty Advisor
Goal Setting and Goal Striving: The Self-Regulation Model of
Goal Attainment on Consumer Debit Behavior
To re-conceptualize traditional attitude theory into a goal-directed framework by
incorporating motivation and conditional constraints to study consumers’ debt
reduction behavior [Funded by TCAI]
Lin Guo, Doctoral student
Dr. Mary Ann Eastlick, Faculty Advisor
n
When Consumers’ Roles Matter: A Research Model for Examining
an Online Service Failure Appraisal
To test a research model to study consumers’ appraisal and adaptation process
after experiencing an online service failure in a transaction in which they served as
partial employees [Funded by Direct Marketing Policy Center] Claudia Ratto, Master’s student
n
Dr. Mary Ann Eastlick, Faculty Advisor
Consumers’ Readiness to Co-Produce a Retail Service Via a
Self-Service Technology
To examine specific factors that may influence consumers’ intentions to
co-produce a retailing service via use of a self-service technology.
Zhong Wan
n
Dr. Mary Ann Eastlick, Faculty Advisor
Sex Differences in Consumers’ Emotional and Behavioral
Responses to Store Environmental Stimuli
To explore the theoretical relationships among the biological sex individual
difference variable and consumers’ emotional and behavioral responses to retail
store environmental factors. Sanyu Kibuka & Guillian Ochoa, Master’s students
n Dr. Anita Bhappu, Faculty Advisor
Drivers of PetSmart Part-time Associate Retention & Turnover
To investigate drivers of PetSmart part-time associate retention and turnover and to
test explanatory models that will inform PetSmart’s HR strategy.
Jiayun Wu, Doctoral student
The Arizona Youth Development Collaborative
n
n
Dr. Soyeon Shim, Faculty Advisor
The Role of Voice Design Features in Effective
Self-Service Technologies
To examine factors that may lead to greater effectiveness of self-service technologies.
Chuanyi Tang, Doctoral Student
n
Dr. Sherry Lotz, Faculty Advisor
Effects of practitioners’ strategies on consumers’ complaint
behavior utilizing a goal-driven framework
To explain how companies’ strategies might influence consumers’ responses to
service failure.
Lin Guo, Doctoral Student
n
Dr. Sherry Lotz, Faculty Advisor
A Theoretical Model of Customers’ Justice Perceptions in
Service Recovery
To develop a theory-driven model for predicting customers’ justice perceptions of
practitioners’ service recovery efforts.
Guillian Ochoa, Master’s student
n Drs. Ying Huang and Sherry Lotz, Faculty Advisors
A study of the power equation between consumers and retailers
To investigate the impact of eWOM (Word of Mouth) on consumers’ perceived
power and buying behavior in the current marketplace.
Jung Kim, Master’s student
n
n
Dr. Melissa Curran, Faculty Advisor
Identity style in emerging adulthood: The role of family
communication and attachment
To explore if family communication patterns and attachment style can predict
identity style among college students.
Allison Ewing, Doctoral student
n
Dr. Angela Taylor, Faculty Advisor
The Association between Teacher-Child Relationship Quality and
Children’s Academic and Behavioral Outcomes: Exploring Gender
Differences Across Elementary School Grades
To examine the association between teacher-child relationship quality and
children’s academic and behavioral outcomes over time and gender differences in
these associations.
Gabriel L. Schlomer, Doctoral student
n
Dr. Bruce J. Ellis, Faculty Advisor
Mother-Child Conflict and Sibling Relatedness: A Test of
Hypotheses from Parent-Offspring Conflict Theory
To study the genetic disparity between half siblings (compared to full siblings)
in explaining the relationship between biological father absence and mother-child
conflict.
Eva Matthews, Doctoral student
n
Dr. Emily Butler, Faculty Advisor
Who does it work for: Social and developmental moderators of
smoking cessation treatment for adolescents
To examine social support, age and gender as potential moderators of the effect of
smoking cessation treatment on adolescent smoking outcomes.
Kali S. Van Campen, Doctoral student
n
Dr. Stephen Russell, Faculty Advisor
Positive Youth Development and HIV/AIDS Prevention for
Vulnerable Youth
To assess the extent to which youth-serving organizations address the health risks
of underrepresented youth in their programming and how practitioners could
incorporate effective strategies for HIV prevention into their programs.
Russell Toomey, Doctoral Student n Dr. Stephen Russell, Faculty Advisor
Gender Nonconformity and Queer Youth: School Victimization
and Beyond
To examine the experience of teenage school-based victimization on young
adulthood depression and life satisfaction.
Yumi Shirai, Doctoral Student n Dr. Susan Silverberg Koerner, Faculty Advisor
Understanding the impact of dependent elder resistance on
family caregiver emotional and physical well-being
To examine a specific family elder behavior that most often occurs in the context of
personal care – CR-resistance and to better understand the impact of CR-resistance
on caregiver emotional and physical well-being.
U
ndergraduate Student Research
Sarah Kelsey, Undergraduate Student n Dr. Melissa Curran
The Effects of Parental Conflict Resolution on their Children’s
Adult Romantic Relationships
Hilary Greenspan, Undergraduate Student n Dr. Emily Butler, Faculty Advisor
Relationship Conflict and exercise: Can fighting with your
partner make you exercise less?
Shana Horne, Britney Birkhauser, Ashley Garza, Heather Page, Christina Morris
n Dr. Wendy Gamble, Faculty Advisor
Parenting and Children’s Emotion Development
Dr. Sherry Lotz, Faculty Advisor
A study of perceived wealth of the customer and its impact on
customer treatment
To examine the impact of perceived wealth of the customer by a retail service
personnel on the treatment toward the customer.
Norton News 2008
19
Student Leadership and Professional
Development Opportunities Abundant
Student Services Center Offers High-Quality
Advising and Career Resources
The Norton School Student Services Center (SSC)
prides itself on offering a broad range of programs and
services to help students reach their academic goals
and to enhance their personal, intellectual and social
development. Our major focus is directed toward the
orientation of new students and the advising of all
FCS students to facilitate in their persistence toward
graduation. However, cultivating student potential
doesn’t stop there. Career guidance, experiential
and research opportunities, leadership training and
campus and community involvement are all part
of the “one stop shopping” package that students
Amy Wiles Chandler, Ph.D.
Assistant Director, Student Services
can expect from our great faculty and staff in the
John and Doris Norton School of
Center.
Family and Consumer Sciences
College of Agriculture and Life Sciences
The dedicated team of professionals who foster
our students’ success include Allison Ewing,
Amy Rogers, Roger Kramer, Melinda Burke, Felicia Frontain and Amy Chandler. Each
advisor has his or her own area of expertise. We are also proud to state that our advisors,
including Dr. Chandler, Ms. Burke and Ms. Frontain, have won the CALS A+ award for
excellence in advising. The Norton School Student Services Center is also well equipped
with a knowledgeable and friendly staff.
Scholarships
Thanks to the generous gifts from our alumni, the Norton School is proud to be able
to award thousands of dollars in scholarships to qualified FACS Ed, FSHD, and RCSC
majors. We have an enormous number of deserving students who apply for scholarships.
Due to our increasing enrollment along with the relatively effortless online application
process, however, the large number of students who apply for scholarships means that
many still don’t receive aid. We look forward in the future to seeing more alumni who
recognize the importance of rewarding FCS students for their hard work. Every little
bit helps!
Honors
With the increasing popularity of our majors, more and more talented students are
flocking to the Norton School. We are excited to report that an increasing number of
new majors are also in the Honors College. To assure these bright students that working
towards a B.S. in FCS is right for them, we have added an honors section to every one
of our courses. Additionally, an honors advisor for each degree program has been
assigned to work directly with these students, offering them the most challenging and
enlightening experiences.
Mother-Daughter Alumni Come Together in Support of their Alma Mater: Bonnie
Pierce Puntenney and Peggy Puntenney Withers Student Development Center
Bonnie Pierce Puntenney (’40) and her daughter, Peggy
Puntenney Withers (’66) provided their generous support
for the creation of a Student Development Center in
the new facility. In making this pledge, Peggy said, “The
UA was an intimate part of my life for four years and
I’ve always felt I received an excellent education there.
My mother has always loved the UA – she is red and
blue through and through. In fact, we are a family of
Wildcats, since almost all of us graduated from Arizona.
Consequently, it seems the most natural thing in the world
to thank our Alma Mater in this way and to contribute to
the success of future generations.”
Jacque Gable LaVista
Graduate Seminar Room
Tammy and Jon Underwood
Faculty-Student Research Commons
Tammy (UA ’65, FCS) and her husband, Jon (UA, ’64, and MBA, UC
Berkeley) have served on numerous boards, chaired events, led committees, and also helped make Campaign cornerstones a success.
They, along with their friends, Peggy Withers and Betty and Ham
McGrae, held an alumni reception in the Phoenix area to raise funds
and participated in several campaign activities.
Pamela J. Turbeville Student Services Center
Tremendous thanks go out to Pamela Turbeville (UA ‘72) for her generous contribution to
Campaign Cornerstones in support of the Student Services Center. The Turbeville Student
Services Center will provide one-stop shopping for students seeking information on academic
concerns, scholarships, student organizations, volunteer opportunities, career options, community
involvement and more. When she was asked what advice she would provide to today’s college
students who look for career opportunities, she said, “Get the best experience you can. Ignore
the title.” In 2004, Ms. Turbeville was named senior vice president and chief executive officer of
Navistar Financial Corporation, the financial subsidiary of Navistar Corporation.
Jacque LaVista, the CEO of La Vista
& Associates, had more than 30
years of experience managing and
leading both headquarters and field
functions for three Fortune 500
companies. When she returned to
Arizona to run her own company,
with her husband, Frank, she wanted
to visit her alma mater to learn
more about the recent programs and also find a way to help the
program. To recognize Jacque’s professional achievement and
substantial contributions to the Norton School, we are pleased to
name a graduate seminar room in her honor.
Heather H. Lenkin Honors Center
Heather Lenkin, currently President of Lenkin Design, graduated from the UA with two degrees (B.S. in Family and
Consumer Sciences, 1976; B.A. in Architecture, 1976). As an honors student at the UA, Heather had the first-hand
experience of the value of challenging herself to achieve excellence. In recognition of her outstanding career and
continuing application of honors principles to design, the Norton School has designated an area in its new building as
the Heather Henricks Lenkin Honors Student Center.
20
Norton News 2008
Through philanthropic efforts and
outreach, the Family Studies and
Human Development (FSHD)
Ambassadors learn the benefits of
service by providing for others in
need and building relationships
among faculty, students, alumni,
and the community.
As representatives of the Terry J.
Lundgren Center for Retailing, the
Student Advisory Board Ambassadors
serve as liaisons to the center’s
Corporate Advisory Board partners
and the UA student body. Ambassadors
are expected to display leadership in
and outside the classroom.
The Future Retail Leaders Association
has a focus on the fashion side of
the industry and hosts frequent field
trips, fashion shows and projects that
highlight the excitement and fast pace
of this segment of the industry.
The UA SIFE mission is to provide
college students with the best
opportunity to make a difference and
to develop leadership, teamwork
and communication skills through
learning, teaching and practicing
the principles of free enterprise.
Many thanks to Kresge
Campaign Donors and
UA Foundation
Campaign Cornerstones was truly a team effort, and its
success could not have been possible without the commitment
and efforts from the UA Foundation staff. Jenny Flynn, the
UAF Gift Center Director, is among the very special people
who deserve accolades. Largely thanks to her and Campaign
Cornerstones’ team, the Michigan-based Kresge Foundation
gave UA’s John and Doris Norton School of Family and
Jenny Flynn
Consumer Sciences $800,000 for its new building. It is the
UAF Gift Center
Foundation’s first grant to UA since 1991. “Without Jenny’s
Director
incredible writing skills, attention to details, and persistence,
I would have given up to pursue the Kresge Challenge Grant a long time ago,” says
Dr. Shim. A grant from the Kresge Foundation is very prestigious; however, the
Foundation is also known for its rigorous application process and for making careful
investments. Despite the challenging criteria, Shim and the team believed that the
Kresge Grant came at the perfect moment, renewing their energy in the final phase
of the campaign. The Campaign also brought a lot of first-time donors who were
eager to help the Campaign succeed by increasing the number by 1. “We were grateful
for the many generous supporters of our campaign who participated in the Kresge
Challenge Campaign,” says Dr. Shim.
Thank You CALS
Development Office
The Norton School wishes to thank Jim Davis, Senior
Director, CALS Development Office, and his team, including
Suzanne Onelas and Ann Stevenson, for their partnership
and assistance on Campaign Cornerstones. A special thanks
to UA Foundation President Jim Moore and his key senior
staff members, who have been involved with public outreach,
communication and research for the project.
“Raising the Dough” Pizza Party
T
hree Norton School student organizations “raised the dough” for McClelland Park at a
pizza party on campus last fall.
The first-ever collaborative event by the Student Advisory Board, the Future Retail
Leaders Association and the Family Studies and Human Development Ambassadors raised
school spirits and more than $2,000 for the construction project.
Pre-sold event tickets gave more than 230 hungry students and faculty access to unlimited
pizza, drinks and snacks donated by Sam’s Club.
Party goers also won valuable prizes donated by members of the
Terry J. Lundgren Center’s Corporate Advisory Board. Prizes included:
> Free weekend car rental from Enterprise Rent-a-Car
> Men’s Fossil watches donated by Dillard’s
> Lifetime of free tire alignments from Bridgestone-Firestone
Dr. Soyeon Shim receives a check from the student club chairs
on behalf of the Kresge Campaign
Pamela J. Turbeville and Heather H. Lenkin
Norton News 2008
21
Behind the Scenes Teams
A Design Story
The A Team...
T
here’s a very special group of loyal and enthusiastic supporters of the Norton School that
you’ll find at just about every McClelland Park outreach event and celebration – the FCS
Alumni Council and Friends! You’ll recognize them immediately – they’re the ones with
the big smiles and untiring energy. Through their countless alumni receptions, homecoming
luncheons, fundraising parties, and personal contributions and time, the FCS Alumni Council
has raised over $10K from other alumni members in support of the McClelland Park
building campaign. This A Team, all alums of the
school, are hard-working and passionate
professionals who help strengthen the climate
for continuing our school’s legacy through
their inspiring work and commitment.
Hundreds of dedicated and generous people helped to make McClelland Park a reality, but there would be no building without SmithGroup Architecture
and Engineering Firm and Hensel Phelps Construction Company. Their work has made McClelland Park a contemporary icon on the UA campus.
Margaret Catlett
Shirley Jo Taylor
Beth Martin, President
Linda Stead
Judy Mellor
Julie Longstaff
Nancy Graham
Robin Martin
Diana Nurczyk
(not in photo:
Kay McLoughlin,
Polly Elson, Judy Oyen)
Dream Team...
T
Rodney Mackey – UA Facilities Design Project Manager
Dave Diebold – SmithGroup
Randy Ryan – UA CALS Assistant Director, AG Experiment Station
Andrew Moore – Hensel Phelps
Gary Bagnoche – UA Facilities Construction Project Manager
From Concept to Reality
alk about the Dream Team! – When it became time to manage and execute the monumental task of
putting up a building on the UA campus, the talented team of Rodney Mackey, Andrew Moore, Randy
Ryan, Gary Bagnoche and David Diebold was up to the challenge. From driving the schedule, solving
unanticipated problems, and wrestling with the budget, this team proved to be fluent in translating plans to
product. With the right combination of aesthetic
sensitivity, experience, tremendous talent and a
deep commitment to the success of the project,
this dream team transformed the client’s dream
into the creation of world class architecture for
The University of Arizona – McClelland Park.
>Smith Group Architectural Team: From left to right – Mark
Kranz, Carrie Perrone, Jay Robins, Eddie Garcia, Janelle
Connor, Kai Ekbundit (Dave Diebold not pictured).
> McClelland Park’s
main entry is off
of Park Avenue, a
wonderful opportunity
to capture pedestrian
traffic from nearby
retail shops.
>The first colored exterior light system on
campus will illuminate the Lakin Family
Plaza’s shade structure each night.
The exterior stairway clad in a colored
glass wall acts as a billboard, with color
projecting onto the building’s west
facade throughout the day.
Extreme Team...
T
o turn her vision for McClelland Park into a reality, Soyeon Shim needed a team, not only in terms of
professional skills and expertise, but also in the ability to create and understand her vision. Shim found
that team in Kimberley Brooke, Robert Lanza, and Julie Longstaff, who embraced the challenge.
They have been involved in every aspect of the project, from the creation of Campaign Cornerstones,
coming up with various sponsorship and naming opportunities, and helping determine important details
such as computer lab specifications. Along the way, the trio has put together a staggering number of events,
both to raise funds and to keep donors in touch with the project’s progress.
Robert Lanza, Kim Brooke and Julie Longstaff
“We leveraged homecoming, did a groundbreaking, beam signing, hardhat tours…whatever it took to succeed,” says Brooke, assistant director of marketing and
program development for the Norton School. As a result of those activities, says Lanza, who is the school’s senior support systems analyst, “Julie, Kim, and I became
the face of the School at these events.”
Each admits that the enormity of the project was daunting at first, but says they focused on their unwavering belief in Shim’s vision. And their steadfastness was
contagious. “The project became other people’s passions, too,” says Longstaff, program coordinator and assistant to Shim. “To say that response (to our efforts)
was overwhelming is an understatement.”
“Our ultimate success is proof that when you have a great idea, and are able to articulate its value, there’s no limit to what you can accomplish – even in uncertain
economic times,” adds Brooke. “We’re confident that McClelland Park will provide long-term benefits not only to our students, but also to the community and the
retail industry as a whole.”
>The two programs housed in McClelland Park are quite different
and the building reflects these differences: Family Studies is more
focused and private and Retailing is more extroverted.
Now, has anyone told the Extreme Team about Phase II?
Norton School Faculty
Honors Eugene G. Sander
and his Executive Council Team
N
early 2,000 people believed in the Norton School’s vision of a new
building. However, that vision would have never blossomed without the
early support of Eugene G. Sander, Dean of College of Agriculture and
Life Sciences (CALS) and Vice President of UA Outreach.
Dean Sander supported the project in many ways. He firmly believed that if we
built it, the donors would come. That meant providing the financial support to
carry the project between pledge and money in hand.
He was also actively engaged in soliciting and closing major gifts from the
college’s most successful alumni. And he personally supported the project by
22
Norton News 2008
The Construction Story
Eugene G. Sander, Dean & Vice President
Colin Kaltenbach, Vice Dean
David E. Cox, Associate Dean, Academic Programs
Jim Christenson, Associate Dean, Cooperative Extension
Alma Sper, Associate Dean, Business Administrion
Mike Proctor, Associate Dean, Outreach
honoring his mother, Mrs. Kathleen Sander, in the Lakin Family Plaza.
Mrs. Sander was a pioneer and teacher in Home Economics in Minnesota at the
beginnings of the discipline.
Sander’s support for the project extended to his entire Executive Council, which
played a large role in bringing people together to build McClelland Park. The
project was also made possible through many partnerships in the college and
on campus, including the College of Agriculture and Life Sciences Development
Office and the UA Foundation.
Hensel Phelps Construction Company was
ecstatic to turn the keys to the McClelland Park
complex over to Soyeon Shim and company on
May 16th, 2008. This exchange took place only
18 months after the groundbreaking ceremony!
Successful projects at The University of Arizona
are nothing new to Hensel Phelps; however, the
McClelland Park Project provided them with a
very memorable building experience as well as
an enduring relationship with the Norton School
staff that is just as memorable and will not soon
be forgotten.
Eddie Garcia. He also acknowledges
the excellent performance by some
of Tucson’s finest subcontractors.
Hensel Phelps is grateful for the
excellence in craftsmanship provided
by the following companies: Sun
Valley Masonry, Universal Drywall,
Creative Cabinets, Progressive
Roofing, TA Caid, Border Glass and
Aluminum, Kazal Fire Protection,
Sun Mechanical, and Wilson Electric.
All of these Tucson-based companies
not only were contributing factors
>Hensel Phelps Construction Team.
When discussing the overall success of the
to this project’s success, but have
project, Chris Chacon, Hensel Phelps Project Manager, adamantly gave credit
demonstrated their overall commitment to high quality and safety-conscious
to an exceptional design team put forth by Smith Group and championed by
construction here at The University and throughout the city.
Norton News 2008
23
Creation of Advisory Council Promises
to Inspire Future Opportunities
As Campaign Cornerstones winds down, Soyeon Shim and all those involved in
the McClelland Park vision are looking to the future. “We’re thinking about how to
refocus, re-energize, and grow the School now that we have the building,” Dr. Shim
says. “We have the opportunity to build on our momentum.”
In response, the School is creating the Norton Advisory Council, a Schoolwide advisory board to be chaired by John Norton. The Board will be composed of
approximately 20 members, both industry representatives and individuals who care
deeply about the School. Or, as Shim describes it, “The people who helped build the
building will now be helping to build the School.”
“Soyeon has the vision to propel the School further and further, to make it #1
in the nation in every area. The advisory board will be there to give her council, to
offer suggestions, and to help clarify ideas to meet that vision,” Norton says.
Inaugural members of the Norton Advisory Council will be announced at the
McClelland Park dedication on October 23, 2008.
Wanted: Norton School Grads
Are you a recent Norton School graduate
who would like to stay in touch with FCS?
Have you been away from the School and
want to reconnect? Or are you looking
to establish a relationship with FCS for
the first time? If any of these describe
you, consider joining the Norton
School’s Council of Alumni and Friends.
For over 20 years, the Council has played
a hands-on role in supporting the goals
of the School. Members participate in a
variety of projects vital to FCS, including
raising money for student scholarships,
serving as advocates on the School’s behalf,
and coordinating and hosting graduation
celebrations, faculty/staff luncheons,
homecoming events, and alumni receptions.
The Council offers a wonderful opportunity
for connection to the School while also
advancing the School’s mission. Please call
520-621-1075 for information on joining
the Council.
McClelland Park GREEN List
1. General building orientation
and glazing is respectful and
responsive to site views and arid
climate constraints.
• Maximizing the use of natural
light and views along the north
facade by providing full-height
glazing.
• Minimizing direct solar
exposure at east and west
facades by providing only
small punched and protected
openings.
• The south facade again
maximizes the use of natural
light and views to the concourse
yet is protected by an expansive
horizontal and vertical shade
structure also referred to as the
Ramada scrim.
• 95% of all occupied interior
workspaces are provided with
views to the exterior
2. All exterior glazing utilizes 1”
insulated/low-emissivity glazing
units decreasing the general heat
gain throughout the building
by providing a greater R-value
The University of Arizona
John & Doris Norton School
Family and Consumer Sciences
PO Box 210033
Tucson AZ 85721-0033
3.
4.
5.
6.
7.
(thermal resistance) greater
insulation than standard glazing.
The built-up roofing system has
an R-30 min. providing greater
insulation. It also utilizes a white
reflective surface, increasing the
albedo and decreasing the heat
island effect.
The roof has also been
designed to support an array of
photovoltaic panels. When the
panels are installed they will
convert the energy from the sun
directly to electricity that in turn
will be fed back into the grid.
The building design provides a
large shaded outdoor “Family
Plaza” along the southwest
concourse. By utilizing the
Ramada scrim structure the
outdoor plaza can be used all year.
Interior finishes like paints,
adhesives, resilient cork/rubber
tiles, carpet tiles, etc, are low VOC
(volatile organic compound) thus
increasing indoor air quality.
Storm Water Flood Protection
decreases site run-off.
8. Landscape design
incorporates structural soil in
streetscape and plaza areas.
This will likely extend the
life of the trees by providing
better rooting capacity, while
maintaining structural bearing
capacity required by the concrete
pavement
9. Water Harvesting Micro-Basins
decrease site run-off and water
usage.
• Along the north (Fourth Street)
side of the project, some of the
roof runoff is directed below
grade to the tree root zone
• In the Family Plaza, runoff
drains to the adjacent lawn
panel
• At the west side plaza, site
runoff augments irrigation
10.The plant palette includes
drought-tolerant, native and
nearly native species
11.Unit pavers were salvaged and
re-used on the project
12.Water free urinals decrease
water usage.
13.100% outside air economizer
which uses outside air to cool
the building during off-peak
temperature times.
14.CO2 monitoring – reduces the
amount of outside air that would
need to be cooled.
15.Increased filter
efficiency –MERV 13
16.wDDC temperature controls
that provide precise temperature
control while making decisions
about energy usage.
17.High efficiency motors with
variable speed drives.
18.Variable air volume system with
hot water heating.
19.Offices utilize efficient fluorescent
indirect light fixtures reducing
glare, providing a soft and
uniform light distribution.
20. General lighting of building
mostly utilizes fluorescent lamps.
NONPROFIT ORG
US POSTAGE PAID
TUCSON AZ
PERMIT NO. 190