Liebert Services
Your Mosaic Service Manager Brings a Unique Blend of
Experience, Expertise and Accountability:
With the Mosaic Service Manager,
you’ll have a single point of
accountability concerning vendor
management, service coordination
and overall data center performance
giving you the peace of mind needed
to focus on your core business.
Having in-depth technical expertise regarding your data
center’s power and cooling equipment, including UPS,
generators, batteries, switchgear and more, Mosaic Service
Managers go beyond simply monitoring the performance
of individual components. They provide a system-level view
focused on maximum data center infrastructure availability
and optimum efficiency.
•Service Scheduling and Coordination — Simplify data center upkeep and ensure convenient, seamless service delivery. Even if you’re responsible for multiple sites, your Mosaic Service Manager will collaborate with you to develop a calendar of preventive maintenance visits, as well as provide on-site coordination for emergency and professional
services for all your business-critical equipment.
•Corrective Action Management — Utilizing remote monitoring, Mosaic Service Managers will serve as a first responder to system alerts, and will trouble-shoot system-
level problems to establish root cause while providing on-site management of remedial services if needed. Additionally, they will recommend modifications to monitoring in order to avoid nuisance alarms while maintaining the appropriate alerts for maximum data center availability.
•Quarterly Business Reviews — With both technical and service operations expertise, Mosaic Service Managers will provide in-depth reviews of service activities; infrastructure status including outstanding maintenance or system issues; upcoming service activities; and service performance metrics such as response time and completion of preventive maintenance. They will also offer key recommendations for infrastructure improvement.
•Change Planning — Working within your planned data center changes, whether expanding or consolidating, Mosaic Service Managers will help you analyze the impact on your infrastructure and your capacity to support future IT capabilities. They will oversee any implementation of new services and systems, and will validate changes in performance.
Your Mosaic Service Manager will consistently measure
performance in order to meet your increasing demands on
infrastructure and changing business needs.
• Supply Chain Management — Your Mosaic Service Manager is a single point of contact who eliminates the chaos of dealing with multiple vendors. Having someone with total system knowledge who coordinates data center services eliminates scheduling conflicts, drives consistent service quality, minimizes service errors, aids in emergency resolution, and simplifies contract management.
Liebert Services
Making your data center
performance top priority, the
Mosaic Service Manager has access to
the state-of-the-art, comprehensive
resources of Emerson Network Power.
With Mosaic Service Managers available on site whenever
needed, you can rest assured that they have all the knowledge
and tools required to effectively manage routine maintenance,
correction actions, optimization, change planning, safety and
compliance, as well as overall communication with Emerson
service operations.
Industry Leadership — With more than four decades of
•Industry
experience in supporting data center infrastructure, Liebert
Services understands every aspect involved in keeping your data center up and running.
Expertise — Our experts undergo extensive technical and •Expertise
safety training. This experience combined with the use of cutting-edge tools allows us to deliver superior, system-wide analysis of performance and offer improvement recommendations based on industry best practices.
Safety and Compliance — Liebert Services maintains and
•Safety
follows all safety and compliance regulations necessary to
keep our Customer Engineers from harm and protect our customers from liability. Mosaic Service Managers regularly inspect the data center to ensure that the proper safety labels and approach boundaries are in place, as well as monitor the safety practices of technicians when they are on site. If needed, they will recommend corrective action in order to comply with OSHA, NFPA and NEC guidelines.
Customer Focus — Service plans, scheduling, Quarterly •Customer
Business Reviews, reports and recommendations are all tailored to fit the unique needs of your data center infrastructure.
Return on Investment — All the data and recommendations
•Return
offered by your Mosaic Service Manager are designed to provide
you with quantifiable justification for any improvements
you need to make for the enhancement of your data center’s
performance, efficiency, safety and compliance.
EmersonNetworkPower.com
800 LIEBERT (543 2378)
CS-00188 (07/12)
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property of their respective owners. ©2012 Emerson Electric Co.