Liebert Services
For Business-Critical Continuity
Mosaic Site Services
Emerson Network Power
A Higher Level of Service Expertise
Emerson Network Power
Liebert® Services
610 Executive Campus Drive
Westerville, Ohio 43082 USA
614 841 6400 Phone
614 841 6405 Fax
EmersonNetworkPower.com
Customer Resolution Center
800 LIEBERT (543 2378)
While every precaution has been taken to ensure accuracy and
completeness in this literature, Emerson Network Power, Liebert Services
and Emerson Electric Co. assume no responsibility, and disclaim all liability for
damages resulting from use of this information or for any errors or omissions.
Emerson Network Power, Liebert Services is a division of Emerson Electric Co.
CS-00187
Printed in USA
Emerson Network Power, Liebert Services
The global leader in enabling Business-Critical Continuity ™
AC Power
Embedded Computing
Outside Plant
Racks & Integrated Cabinets
Connectivity
Embedded Power
Power Switching & Controls
Services
DC Power
Infrastructure Management & Monitoring
Precision Cooling
Surge Protection
Emerson Network Power, Liebert Services and the Emerson Network Power logo are trademarks and service marks of Emerson Electric Co. All other
trademarks are the property of their respective owners. ©2012 Emerson Electric Co.
Emerson Network Power
Mosaic Site Services
A Higher Level of Service Expertise
One Single Source of Expertise for Your Entire Data Center
Liebert Services, Your Data Center Services Expert
Take the complexity and risk out of managing multiple vendors and rely on Mosaic Site Services from Emerson Network Power,
Liebert Services. This comprehensive program meets all your data center infrastructure needs. From service coordination and
Industry Experience
scheduling to assessments and reporting, Liebert Services will provide robust, industry-leading solutions to maximize system
As long as data centers have existed, Liebert Services has been supporting data center
infrastructure and providing integrated services for mission-critical environments.
availability and efficiency across your entire critical infrastructure.
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Mosaic Site Services for Peace of Mind
With Mosaic Site Services as your all-encompassing data center
infrastructure solution, your uptime risks are diminished
allowing you to focus on your core business.
Mosaic Service Manager: Ensure system level availability
and efficiency at your data center through a single point of
contact. With a Mosaic Service Manager responsible for
coordinating all service activities, you can eliminate
scheduling conflicts, and decrease the risks of service errors
and costly downtime. Your dedicated resource will be
available 24/7 to manage emergency calls and provide
first-responder support for monitoring alerts. You can rely
on your Mosaic Service Manager to provide system-level
expertise and help navigate the complexities of managing
the ever-changing needs of a dynamic data center.
Comprehensive Services: Throughout the life cycle of your
critical cooling and electrical infrastructure, you can
optimize performance by taking advantage of the full
portfolio of service options:
Preventive Maintenance
Safety and Compliance
Emergency Response
Parts Management
Equipment Upgrades
Electrical Testing
Monitoring Services
Arc Flash Solutions
Professional Assessments: Get the most from your data
center by indentifying gaps in your power and cooling
infrastructure and pinpointing opportunities to reduce
operating costs through improved performance. The
cooling, efficiency and electrical infrastructure assessments
available through Mosaic Site Services will do just that.
Quarterly Business Review: Stay informed with this
quarterly management presentation which details
system performance, results of preventive and emergency
services, key performance indicators regarding service
responsiveness and quality, and expert recommendations
for optimizing your data center infrastructure in an
ever-changing IT environment.
More than four decades of experience
The world leader in critical facility support
Service over 100,000 pieces of equipment for 13,500 customers at almost 20,000 sites
More than 75% of the FORTUNE 500 are Liebert Services customers
System-Wide Expertise
Nobody understands Liebert power equipment, precision cooling units and electrical infrastructure
Accountability – Providing you with a single point of
contact, your Mosaic Service Manager gives you singular
accountability and has system-level view across all your
assets to ensure infrastructure availability and efficiency.
Spare Parts Management – Further reduce risk of costly
downtime and minimize time to repair with on-site spares
managed by Emerson Network Power. Your Mosaic Service
Manager will regularly review spares inventory, manage
timely replenishment, and ensure components are at the
proper revision level.
Supply Chain Management – Emerson’s sophisticated
supply chain organization will qualify and manage all vendor
services ensuring consistent, high-quality vendor
performance for all your infrastructure needs.
Enhanced Worker Safety – Reduce or eliminate safety
incidents and your liability with Mosaic Site Services. Only
factory-trained customer engineers who are qualified
according to OSHA and NFPA requirements will be
dispatched to work on your equipment. Each CE is provided
with personal protective equipment and extensive safety
training.
Streamlined Administration – Save money and eliminate
time-consuming paperwork and billing by consolidating your
services into a single contract.
better than the experts at Liebert Services.
• OEM experience in both power and cooling systems
• Customer Engineers (CEs) participate in rigorous training programs and
average more than 800 hours of training
• Technical support experts average 17 years of experience
• One of the lowest service error rates in the industry
Technical Expertise
Liebert Services is uniquely qualified to apply the latest technology to your power, precision cooling and
battery systems.
• OEM knowledge of systems and how they integrate into your overall facility
• Factory technical training and safety classes for all CEs
Unparalleled Responsiveness
With Liebert Services, you have 24/7 access to a network of data center infrastructure specialists armed with the
knowledge and parts to resolve your problems. Anytime. Anywhere.
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1-800-LIEBERT — only one number to call for all your service needs
More than 800 field technicians, CEs and cooling technicians in the USA
Average on-site response time of 1.67 hours
Nearly 100% of emergency parts orders delivered in less than 24 hours
24/7 online access to CSNet, Liebert Services’ exclusive customer service portal
Fast, Efficient Problem Resolution
CSNet: Simplify service tracking with this online tool that
gives you access to critical information regarding
equipment service history, customer training, service
reports and factory notices. It is comprehensive service
knowledge at your fingertips.
Only Liebert Services offers the right combination of industry, system, and technical expertise along with the extensive
resources necessary to identify and understand any data center need and provide proactive solutions.
• The largest national footprint of factory-trained UPS, battery and precision cooling experts and partners
• Single-source accountability for all your critical infrastructure needs
• Extensive field service support including UPS, generators, batteries, DC power, precision cooling, switchgear,
fire suppression, spares management and more