New Service Models
Why?
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Simply put: we can’t do all you tell
us you want and need
Service and collection models that
defined excellence in academic
libraries throughout the 20th century
are not sustainable if we want to
make improvements in service
(reduce cataloging backlogs) or offer
new services or content modes or
anything else
Influencing Factors
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Increasing demands for new things
Insufficient funding
Our inability to reallocate resources
aggressively enough
 Continue to buy/license new
content while unable to catalog
what we already own
Continuing complaints about having
to visit too many libraries
Influencing Factors
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New models of scholarly communication
New mechanisms for licensing and
accessing digital content
Introduction of transformative technologies
such as the World Wide Web and digital
content
New methods for teaching and learning
New approaches to interdisciplinary
scholarship and scientific inquiry
New generation of faculty and students,
"digital natives," who bring new approaches
to information use (and higher expectations
for access to digital services and content)
Library/IT Fee
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Funds do not come directly to
Library
Provost guided by student Tuition
Policy Advisory Committee
We submit list of high priority items
Funded hours extension; new
teaching site in Main Library;
Learning Commons in UGL
Approach
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Look at new ways to deliver content and
services to do more and do it better
Embrace new service models that
recognize the increasingly
interdisciplinary nature of academic
inquiry, the critical importance of digital
information resources, and the
opportunities for collaborative approaches
to the provision of library services and
collections using information technology.
Process
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Call for ideas and proposals – received
about 70
Input and feedback from Library and
campus faculty and staff
Used input to reduce number to 24
Currently getting input on these ideas
Will use input to identify few ideas that
seem sensible and can be implemented in
next 1-3 years
Actions Underway
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During process several ideas
received widespread endorsement
Teams being formed to develop
implementation plans and get them
underway
Decision Principles
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Enhance user services
Facilitate regular communication and
collaboration among faculty, students,
librarians, library staff, and members of the
public.
Responsible stewardship of content in all
forms must incorporate a life-cycle
approach to all programs and services. This
includes thoughtful selection and
acquisition, provision of access,
preservation, and active curation,
particularly in the case of special
collections.
Principles
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Outcomes must be both measurable and
predictable
New service models will focus primarily on
the creation of “hubs” that provide
coordination and access to human expertise
and content across disciplinary clusters,
including both print and digital resources
from the Library system.
While physical space may play some role in
these changes, digital information
resources and new service delivery models
will play a primary role in the development
of these models.
Debunking Myths
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Subject specialists will not diminish in
importance – their importance will
increase and you’ll see them in libraries
and your buildings
Collection funds will not go away
We will continue to collect content in all
formats, including print
Physical space will continue to be
important and must be improved in
many locations
Closing some libraries will not diminish
service, although it will change the way
service is delivered
Time to listen
Questions? Comments?