Energy Service
A Lifetime of Support
for your Investment
Service solutions for Siemens Industrial Gas Turbines up to 15 MW.
Get higher re
What do we provide?
Replacement Parts
04 – 05
O verhaul Services
06 – 07
Field Service
08 – 09
Modernization & Upgrades
10 – 11
Long Term Programs
12 – 13
Diagnostics & Monitoring
HelpDesk Support
14 – 15
Customer Training
16 – 17
Health, Safety & Environmental
18
Case Studies
19
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Protecting your
investment
In an ever changing business environment a
major challenge is keeping pace with the
number of technical, environmental and
legislative developments.
Siemens offers a range of engineered service
solutions from a comprehensive portfolio,
tailored to the changing needs of global
industries and markets, as well as for the
continued support and optimization of your
asset management.
Replacement Parts
We provide a unique range of support services to
optimize the operation of your gas turbine plant to it’s
fullest capability.
Our replacement parts business
provides coverage 365 days a year,
through established
communication channels and via
local offices.
By opting to purchase parts from Siemens,
you are choosing the reassurance that
the parts are proven capable of meeting
the exacting duty of your engine. All
Siemens parts are also fully warranted by
us as the Original Equipment
Manufacturer (OEM).
Maintenance Kits: comprising
inspection consumables, replacement
and contingency parts for the entire
Small Gas Turbine Range.
We are the only producer of Genuine
OEM core replacement parts for the full
range of small gas turbines, covering all
Ruston / GEC / EGT / Alstom TA, TB, TD
turbines and the later Siemens SGT-100
to SGT-400 turbines (Typhoon, Tornado,
Tempest and Cyclone). Siemens OEM
replacement parts are manufactured to
the same high standard as the originally
delivered equipment, incorporating the
latest technological developments.
Worldwide Locations: Siemens hold
parts in strategic global locations
including Europe, the Middle and Far
East and the Americas.
In addition to core parts, Siemens
supplies genuine OEM package part
replacements, engineered and checked
against our extensive records, to match
the build of your turbine.
Genuine OEM Parts Availability: we
hold approximately 23,000 variants
and over 4 million service parts, in our
Central Parts Warehouse, ready for same
day dispatch*, ranging from individual
components and small assemblies to
gas generators, power turbines and
complete turbine cores.
Parts Options: consisting of repaired
and refurbished components to
complement the supply of new parts.
These parts carry a full OEM warranty.
4
Kits are designed to cover the complete
range of spares required for each
inspection type.
The benefits to you are:
Fully supported OEM replacement
parts.
Complete maintenance kits available
for the full range of engines.
Variety of supply agreements to suit
all customer needs.
Repaired and refurbished parts as an
option to new strategic parts.
Performance guarantees for
replacement core engines.
Web-based ‘Spares Finder’
application.
Rapid dispatch of parts to any
destination in the world.
* Customer Pledge: For OEM parts, same day
dispatch from stock for requests received
before 12.00. Does not apply to configurable
parts / assemblies.
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Overhaul Services
Siemens have developed a full range of global overhaul
options for all of our industrial gas turbines up to 15MW.
Our extensively equipped regional
workshop facilities are factory
approved and qualified,
guaranteeing the highest levels of
quality and service and are staffed
by approved factory trained
personnel.
Our service exchange units are
backed up with full 12 month
factory warranty as standard.
Factory-based or via fully supported local
service centers, our global overhaul
facilities provide extensive support to
your operations.
Condition-based Overhaul Services: for
gas generators, power turbines and
complete engine cores for our entire
range of small gas turbines.
Overhaul Options: focused on
operational demands through in-situ or
factory-based overhauls and/or by
service exchange or lease engines.
Test Facilities: in approved service
centers, with computer controlled test
berths to meet exacting quality
standards and guarantee the
performance of our engines.
Modular Overhauls: either by overhaul
or exchange of rotors and major gas
turbine assemblies.
Overhaul Reporting: detailing all work
carried out, parts fitted and performance
achieved under test.
The benefits to you are:
A global network of company
approved overhaul workshops.
Access to the latest OEM proven
technology for extended economic
viability of the asset.
Quality service and performance
guarantees.
Guaranteed OEM parts for the
turbine build.
Exchange options to minimize
operational downtime, or:
Lease cores, gas generators and
power turbines available for the
duration of the overhaul period.
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As part of our overhaul options, Siemens
can offer either a service exchange or
lease of major assemblies and full core
engine units, dependent upon suitability
and availability.
Service Exchange
While your gas turbine is undergoing
maintenance, Siemens can relieve the
pressure of production schedules and
minimize on-site disruption by providing
you with a factory built service exchange
core or major sub-assembly. These units
are available for both our current and
some selected mature gas turbine ranges.
Siemens service exchange units are
built to current design standards,
incorporating latest technical
developments and fully tested to
produce power within 5% of original
installed output. Each exchange unit is
configured to match your installation
before being tested and dispatched.
We hold a large multi-engine exchange
fleet which, with sufficient advance
notice, can be made ready for rapid
dispatch following site configuration and
testing.
The benefits of a Service Exchange:
Guaranteed genuine Siemens parts
used for turbine build.
Minimum disruption to your business.
Option of new, repaired or
refurbished components available for
turbine build.
Reduced risk of obsolescence of
spare parts.
All parts and services backed by
Siemens warranties.
Access to and application of the
latest technologies and product
developments.
Global network of Siemens approved
support centers.
Lease Units
If your preference is to have your
engine overhauled, rather than Service
Exchanged, Siemens can supply a lease
unit to reduce disruption and maintain
continuity of operation.
Lease Equipment for Unscheduled
Overhauls: by offering major engine
assemblies, gas generators and power
turbines during unscheduled outage.
Maintenance Programs: with access
to lease equipment, as standard, for
Preventative and Corrective maintenance
programs to reduce any unscheduled
downtime.
Our lease pool of equipment covers
both current and some selected
mature gas turbine ranges, up to
15MW, to ensure that, wherever
possible, items required are
available on the shortest possible
lead times.
The benefits of a Lease Unit:
Whether you have one, or multiple
engines being overhauled consecutively,
we can provide a short or long term
lease of gas generators, power turbines,
major assemblies or complete engine
cores to suit your needs.
Short Term Availability: of major
assemblies during scheduled overhauls
which allow customers to utilize the full
potential of their facility whilst their
own turbine or assembly is away being
overhauled.
Increased uptime during overhaul
periods by scheduling a lease turbine
or assembly.
Reduced impact of unscheduled
maintenance.
Availability of complete packages for
short/ long term leasing where extra
capacity is required.
Flexible response to short term
increased power demands.
Access to lease equipment through
maintenance contracts.
Lease equipment for unscheduled
overhauls.
No major capital outlay.
Esbjerg
Anchorage
Aberdeen
Lincoln
Trenton
Querétaro
Qeshm
Abu Dhabi
Bangalore
SGT Service Shop
Associated Workshop
RNA
North America
RLA
Latin America
REU
Europe / South Africa
RME
Middle East / Central Africa
RAS
Asia Pacific
Bahía Blanca
Adelaide
7
Field Service
We employ a large team of qualified, experienced
engineers and technical personnel to provide you with
world-wide field support.
All Siemens Field Service engineers
are comprehensively trained inhouse, continually assessed, and
are qualified to ISO 9002
standards.
By using the capability of Siemens local
service centers, supported by
strategically located specialists, we are
able to offer a unique level of service, a
service level which is only obtainable
from an OEM, making us your best
choice for long term support.
We have extensive experience, spanning
over 60 years, in the design,
manufacture, operation and
maintenance of our Siemens range of
small gas turbines.
As the on-site representative of our
business, the Field Service Engineer is
key to the success of the Siemens service
support team. They are fully backed by
the engineering support group and
design teams in Lincoln. Additionally
they can call on the wealth of resources
available in our manufacturing plant.
Only Siemens employed Engineers are
provided with a ‘capability passport’ that
records all of the training, qualification
and competency skills that the individual
has successfully completed during their
career with Siemens. The ‘capability
passport’ is your assurance that the
Engineer we send to your site is fully
conversant with your engine type and
has the necessary up to date skill-set to
properly maintain your turbine.
Many of our field staff are qualified
across engine types and technical
disciplines, with extensive experience in
the maintenance of your particular type
of installation. We also ensure that they
continue to receive technical updates,
improvement bulletins, refresher courses
and new product training.
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Available Expertise:
Supervision: or full installation of new
or relocated equipment.
Short or Long Term: operation and
maintenance services.
Routine Service Work: for all scheduled
inspections.
Speed of Response: through local
service personnel.
Troubleshooting: on-site and remotely
for problems or unscheduled outages.
Emergency: 24/7 call out services 365
days per year.
Hands-on Site Training: for users’
operators and maintenance personnel.
The benefits to you are:
A source of OEM supported field
service technicians.
Provision of the latest technical
updates.
All of our work is covered by OEM
warranties.
We offer a high quality and reliable
service.
Our field service engineers specialize
in your product.
We cover a range of services including
operation and maintenance,
installation, commissioning, troubleshooting and operator training.
9
Modernization & Upgrades
Life extension of your existing installation is the most
cost efficient means of continued operation.
Modernization and Upgrades
provide the latest technology
enhancements to all of our existing
industrial gas turbine fleet up to
15MW and enable you to extend
the working life of your asset.
Keeping our customers up to date with
the latest developments in gas turbine
technology is the key to the Siemens
customer support philosophy.
Utilizing the latest technical benefits
derived from our extensive new turbine
development programme, Siemens has
produced a wide variety of
modernization and upgrades for existing
installations. These include the latest in
emissions reduction technology,
availability improvements and control
system upgrades, as well as power and
efficiency improvements for the current
range of industrial small gas turbines.
Power Enhancements: through engine
hardware replacement, or by secondary
means, such as filtration efficiency
improvements.
Emissions Reduction: to meet demands
for cleaner energy through the
company’s award winning DLE (Dry Low
Emissions) combustion system, or more
traditional techniques such as steam or
water injection.
Availability Enhancements: to lower
cost of ownership through updated
control and package systems.
Efficiency Improvements: through
upgraded hardware design to reduce fuel
usage and improve environmental
impact, resulting in lower operating costs.
10
The benefits of modernization and
upgrades are:
Access to the latest OEM proven
technology for extended economic
viability of the asset.
Reduced operating costs through
efficiency gains.
Increased power, with greater
availability and efficiency.
Reduced emissions with lower
environmental impact.
Obsolescence
Cost
Reduction
Health &
Safety
Benefit by
Mods & Ups
Reliability
Performance
Environment
11
Long Term Programs
With a Siemens support contract, you can be confident of
a high level of plant availability.
Siemens LTPs offer customer
satisfaction, increased reliability
and increased availability.
We offer years of experience,
technical back-up, original spare
parts and a dedicated Customer
Support Manager.
In the late 1980s we recognized that, for
our newer industrial or utility based
customers, there was a need to provide a
different type of maintenance support.
In recognizing that need, we were one of
the first companies to develop the long
term service agreement, or ‘Long Term
Program’ (LTP) solution, to provide
support for our range of Industrial Gas
Turbines. Over the years the types and
durations of the service contracts have
varied, in line with Customer’s
requirement. While we still provide
tailored LTP solutions for total coverage
of the long-term maintenance needs of
your gas turbine installation, the
standard support packages are as
follows:
Support LTP - Provides basic cover,
annual ‘A’ type Inspection, parts and
manpower plus emergency support.
Preventative LTP - Covers all scheduled
and unscheduled maintenance, plus loan
unit, frontline stock of parts and STA-RMS.*
Corrective LTP - Provides a
comprehensive contract for total
maintenance coverage and availability.
Additionally, we offer further options to
any standard LTP:
Resident engineer based at
Customer’s site.
Emergency back-up spares.
Guaranteed availability
Special tools and instruments.
Condition monitoring on driven unit.
Provision of operational
consumables.
Customer Support Manager based at
your office location.
12
The benefits to you are:
High quality maintenance by OEM
trained maintenance staff.
Cap on costs by fixed term contract
and use of agreed financial indices.
Scheduled payments to smooth out
cash flows and aid financial planning.
Long term security with maintenance
levels to suit your requirement
through the term of contract.
Maximizes availability with
availability guarantees where
appropriate.
Response times give guaranteed
mobilization times through all levels
of contract.
Reduced inventory through
management of scheduled activities
and access to emergency parts.
Planning of outages where all
scheduled outages can be tailored to
suit your plant requirement.
Protection of your investment
with the addition of our remote
monitoring system, STA-RMS.*
Penalties for non-performance
if we fail to meet our contracted
obligations.
24hr Telephone Help-line, freely
available to all LTP customers.
Access to the latest OEM proven
technology.
Quality, service and performance
guarantees.
Guaranteed OEM parts for all turbine
servicing.
* Siemens Turbomachinery Applications Remote Monitoring System (STA-RMS).
Framework / Call Off
These products are tailored specifically and give the flexibility to the customer to decide when they want to perform maintenance under a set
of pre-agreed prices, terms and conditions.
Remote Diagnostic Service
These products tend to be offered to those customers with restrictions or accessibility issues. However we encourage all customers to obtain
it, as the Siemens RDS allows us to remotely detect potential issues.
This includes:
Production of either basic or advanced reports
Provision of 24/7 hotline support with technical specialists.
Supportive LTP
Offered to operators who are capable and confident in operating and maintaining their Gas Turbine Package, but recognize the benefit of
having easy access to technical support and priority services.
Includes:
Parts and manpower for annual scheduled ‘A’ type inspections
Priority service
Emergency call out service
Guaranteed mobilization times
Basic hand tool kit and delivery.
Preventative LTP
Typically offered to operators who would like the costs associated with all scheduled maintenance to be known and fixed for a period of time.
In addition to all items from the Supportive LTP, this includes:
Parts for scheduled ‘B’ and ‘C’ type maintenance inspections
Manpower for scheduled maintenance inspections
Service exchange unit at ‘C’ type inspection
Gearbox inspection / overhaul
Access to spares held within territory
STA-RMS (Remote monitoring / diagnostics system)
Access to 24hr global help desk service
Corrective LTP
Offered to operators who would like the benefit associated with a fully inclusive type of contract with costs for all technical support,
scheduled and unscheduled maintenance to be known and fixed for a period of time.
In addition to all items from the Preventative LTP, this includes:
Parts for unscheduled maintenance
Manpower for unscheduled maintenance
Emergency back-up stock holding
Guaranteed availability and access to loan unit
Annual availability guarantee*
Agreed annual downtime*
* Optional Corrective LTP with Availability Guarantee
Siemens Maintenance
Products allow you to
concentrate on your core
business activities.
13
Diagnostics & Monitoring
Remote data access to provide information and reports,
helping to effectively manage your turbine.
* Siemens Turbomachinery
Applications - Remote Monitoring
System (STA-RMS).
Our latest remote monitoring system,
STA-RMS*, ensures maximum machine
availability by monitoring either
individual units or the complete power
train, including driven units, in either
power generation or mechanical drive
applications.
Using STA-RMS, Siemens can provide
various levels of remote services, from
basic reporting and support (office
hours), to full 24 hour, 7 day service and
either comprehensive thermodynamic
and/or rotor dynamic analysis of your
asset. Whichever service level you
choose, all can be tailored to suit your
specific requirements.
STA-RMS utilizes the experience that we
as the OEM have accumulated from our
operating fleet of over 350 installed RMS
units, coupled with the extensive
knowledge of both our field and service
engineering teams, to advise you in all
aspects of our product range, tailored to
the specific requirements of your Oil &
Gas or Power Generation application.
STA-RMS can be offered both as part of a
Long Term Programme (LTP) or as a
stand alone Service Support Agreement.
14
The benefits to you are:
Fast, secure online help and
advanced troubleshooting.
Proactive recommendations.
Increased production through
maximum train performance,
availability and reliability.
Outage optimization and reduction of
overhaul costs, through trending and
root cause analysis.
Help Desk
24/7 Hotline Support with duty CSM
and technical specialists.
The 24/7 Hotline Support can ensure
help is there when you really need it,
either by telephone or through secure
online connection.
Our help desk is available to assist you
with any kind of technical issue, as part
of an LTP or Service Support Agreement,
whether it is for performance fine tuning
or breakdown assistance.
15
Customer Training
The most cost effective way to maximize your operation.
Our Product Training Facility is
located within the University of
Lincoln Engineering School. This
was part of a ground breaking
collaboration between Siemens
and the University, to open the
first, purpose built, School of
Engineering to be created at a UK
University for more than 20 years.
The focus of the School of
Engineering is industrial power and
energy; a sector that has a huge
global significance and one in
which Siemens specializes.
In addition to being a cutting edge
teaching facility, the building hosts
extensive research laboratories,
contributing to the school’s ethos
of ‘research led teaching’ enabling
a new generation of ‘industry
ready’ graduates.
Customer training is provided to enable
customer engineers to operate
equipment in a safe and competent
manner, which combined with regular
maintenance, results in reduced
operating costs.
In order to achieve the most effective
training for our customers, we have
developed a range of Standard Courses.
These have been divided into two levels
and associated disciplines:
Level 1: Operations & Maintenance
Courses.
Level 2: Controls Courses.
Associated Disciplines.
Operation & Maintenance (O&M)
These courses provide customer
personnel with an insight into the
design, major components, auxiliaries,
applications and principles of operation
of their turbines.
We offer a 5 day course, designed to
provide you with an understanding of
the principles of gas turbine operation
and specific knowledge of the gas
turbine, computerized control and
associated systems. A combination of
theoretical and practical training is
provided in classrooms with state-of-theart training aids and in our extensively
equipped training workshop.
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Controls System
The courses cover detailed training on
the recent PLC based systems, installed
on the SGT-100 to SGT-400 fleet, as well
as the various control systems used on
the mature engine fleet, such as the Mk2
Control system. We also cover TCM
configuration, maintenance, monitoring
and governing controls and the testing
and calibration of the control system.
The use of the integrated system
simulators within the ‘Control Room’
provides unique access to your original
controls software to ensure that the
hands-on practical training is both
realistic and relevant to your installation,
as well as providing a practical means of
assessing a delegate’s system
knowledge.
During the courses, much emphasis is
placed on practical exercises to increase
the delegate’s familiarity with the
system. In order to maximize the ‘hands
on’ approach, course numbers are
restricted to ensure that one simulator is
provided per delegate.
Training is given on the use of the
programming language and commands
to enable first level analysis and fault
finding.
Associated Disciplines
Our Associated Discipline courses provide
valuable extra skills and knowledge that
help with fault finding and the overall
understanding of your equipment.
With our ‘Vibration Fundamentals’
training course, we teach the basics of
vibration theory as it applies to our
machinery and the skills required to
carry out trim balancing, hand held
surveys and spectrum analysis. Courses
on ‘Generation and Generator Control
Panel’, ‘Laser Alignment’ and the
‘Integrated Fuel Valve’ add further skills
and understanding and the equipment to
create highly skilled and motivated staff.
All courses incorporate a high level of
hands-on work to ensure the skills are
transferred effectively.
Alignment Training: Provide the course
delegate with an understanding of the
principles of alignment, the operation of
the alignment equipment and experience
of practical aligning of Turbomachinery.
Vibration System Training: Provides an
understanding of the fundamental
principles of rotating machinery
vibration theory, together with an
in-depth view on the techniques
necessary, for solving basic out-of-balance
problems, through a combination of
theoretical and practical training.
Fire & Gas Training: Provides an
understanding of the control principles
of the fire and gas protection systems
used on SGT equipment. Delegates will
learn how to operate, maintain and
commission control system components
and instrumentation.
Special One-off Training Courses: With
the ability to offer training on gas
turbines produced over the past 60 years,
unique training courses can be designed
to meet your specific requirements.
All courses follow a ‘tell me, show
me, let me have a go’ methodology
with hands-on work, and the
application of skills and knowledge
learnt being key in the delivery of
the training.
We constantly review our training
courses and their content to ensure
they provide the information that
front-line staff require.
The benefits of Siemens Training:
Well trained personnel increase a
plant’s operating efficiency, reduce
down-time and service call-outs,
resulting in reduced operating costs.
Only source of approved Product
Training Courses.
Courses are conducted at our Product
Training Centre in Lincoln or at your
own onshore premises.
A range of standard courses are
held at our Product Training Centre
throughout the year, allowing
economic training of new personnel.
Uniquely tailored one-off training
courses.
Courses can be provided
at our purpose built
Product Training Facility
in Lincoln, UK, or at the
customer’s own premises.
17
Environmental,
Health & Safety
The health and safety of our employees and the
protection of our environment are vital issues to which
Siemens is totally committed.
We pride ourselves on meeting
your high standards.
“We only have one life and we only
have one planet to live on so,
together, we must take good care
of ourselves and our planet and
create a sustainable environment
for the generations to come”
Andreas J Goss,
UK Chief Executive
Zero Harm
Employee Well Being
With strict EHS policies, risk assessments,
employee training and protective
equipment, we actively promote a
culture of Zero Harm across all our
businesses.
Lifestyles in the 21st century present
new challenges for health that affect our
whole life. Health challenges stem from
choices we make in the way we travel,
what we eat, how we live and work.
If something looks wrong or feels
unsafe, then it probably is.
Well being at Siemens is about providing
our employees with information on
health and wherever practical, making
healthy choices easier.
We encourage everyone to look at what
they do with fresh eyes, challenge the
status quo and re-engineer how they do
things to eliminate risks, even if it comes
at a cost to our organization.
We can be open and honest about safety
at Siemens, and will always listen and
take appropriate preventative actions.
Those who work for us and with us have
the right to expect nothing less.
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Sustainable Future
At Siemens, sustainability is embedded
in our values and we are committed to
continually improving the integration of
sustainability into our business processes
and decisions.
We strive to identify means to prevent
pollution and reduce harmful impacts on
the environment.
Case Studies
Customer: Single Buoy Moorings (SBM)
Engine: SGT-400
History
Service Solution
Customer Benefits
FPSO Serpentina, belonging to Single Buoy
Moorings (SBM), located offshore Equatorial
Guinea, required assistance during a re-start of
the SGT-400 gas lift compressor package.
SGT Lincoln successfully connected FPSO with
shore bases, colleagues in Hengelo and SGT
engineers via STA-RMS / RDS and established a
Live-Meeting link to share the Control System
Intelligent Display Screen (IDS), on the FPSO to
observe the re-start and driven unit vibration
levels.
The local operator was guided
through several changes during the
start sequence, enabling them to
successfully put the engine back
into service.
The Live-Meeting was made available for SBM
and their client Exxon-Mobil to join, along with
a number of their employees from various
worldwide offices, to observe the re-start.
“We really appreciated to be able to
attend the compressor re-start,
and to share it with Siemens
Lincoln and Hengelo. We found this
very useful as everybody was on
the line...” Delphine Malenfant,
SBM Offshore.
Customer: Boots Plc
Engine: SGT-100
History
Service Solution
Customer Benefits
When Boots Plc experienced an unexpected shut
down of their SGT-100 engine, operations staff,
unable to restart the gas turbine, contacted the
SGT Lincoln Helpdesk for assistance.
The SGT Lincoln Helpdesk utilized STA-RMS /
RDS* to perform a detailed remote investigation
to determine and resolve the problem.
Increased availability through 24/7
Siemens Remote support. On this
occasion, the engine was up and
running within the same day.
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Energy Service Division
Order No. E50001-E510-A206-X-7600
Printed on elementary chlorine-free
bleached paper.
Published by and copyright © 2013:
Siemens Plc
Faraday House
Frimley, GU16 6QD
United Kingdom
Siemens Industrial Turbomachinery Ltd.
Ruston House, Waterside South
Lincoln LN5 7FD
United Kingdom
www.siemens.co.uk/energy
Siemens Energy, Inc.
4400 Alafaya Trail
Orlando, FL 32826-2399, USA
All rights reserved. Trademarks
mentioned in this document are the
property of Siemens AG, its affiliates, or
their respective owners.
Subject to change without prior notice.
The information in this document
contains general descriptions of the
technical options available, which may
not apply in all cases. The required
technical options should therefore be
specified in the contract.