A regular preventive maintenance program from Emerson Network Power, Liebert Services ensures maximum reliability of data center equipment by providing systematic inspections, detection, and correction of incipient failures — either before they occur or before they develop into major defects that could translate into costly downtime. The only way to ensure high availability is through a comprehensive preventive maintenance program performed by factory-trained technicians. Preventive Maintenance Is Proven to Dramatically Increase Power System Reliability and Availability: • Preventive maintenance performed by a Liebert Services factory-trained service technician can greatly increase UPS reliability, resulting in up to a 23% increase in mean time between failures (MTBF). • To date, preventive maintenance combined with remote monitoring has resulted in zero system outages due to failed batteries, which normally account for 37% of all system outages. • Liebert Services factory-trained technicians continue to have an impressively low service error rate, allowing our team to expertly and reliably maintain your power and battery systems the first time. Power Preventive Maintenance Includes: • Repairing and reporting of all high temperature areas that may affect component and unit performance. • Complete visual inspection of the equipment including subassemblies, wire harnesses, contacts, cables, major components and air filters. • Checking of inverter and rectifier boards, and all mechanical connections for heat discoloration and tightness. • Replacement of swelled and leaking power capacitors and DC capacitors with extruded vent caps. • Replacement of any life-limited component that may have failed or show signs of failure. • Installation of all factory-recommended engineering field change notices as necessary. • Inspection maintenance of individual batteries including on-site and remote preventive maintenance options utilizing Albér battery monitors. • Customer Engineer consultation and system recommendations. PREVENTIVE MAINTENANCE Protect Power System Availability with Preventive Maintenance Liebert Services PREVENTIVE MAINTENANCE Minimize the Risk of Downtime Re sp on (H se T im ou e rs) Pr ev e Ma ntiv int e en an ce Pr 24 ev x7 en Ma tiv e int en an ce 8x Em 5 erg en cy All systems contain life-limited components that need to be replaced according to the manufacturer’s specifications. Proactive preventive maintenance is the best way to ensure availability. Total Assurance Preferred Essential Basic PM Only 2 4 4 4 n/a Minimize unit-related failures by scheduling preventive maintenance with Liebert Services — the original equipment manufacturer (OEM). •Personalization — Liebert Services offers a full range of scheduled preventive maintenance programs designed to meet your specific data center needs. •Cost Savings — By heading off potential problems before they become extensive and expensive, preventive maintenance programs actually reduce total cost of service. •Best Technology — Utilizing top-of-the-line Albér battery monitoring technology ensures that you’re getting the best technology available for your system maintenance. Highly trained and experienced Customer Engineers (CEs) perform preventive maintenance tests on a daily basis. •Parts Availability — Not only do we have the parts for your system in stock at our strategically located warehouses around the country, but as the OEM, we have the parts that are specified by the engineers who designed the product, giving you peace of mind that they were tested as a system for performance and safety. •Quality Assurance — With a very low error rate of one in every 5,000 service events, we deliver quality maintenance you can trust to increase your system availability. EmersonNetworkPower.com 800 LIEBERT (543 2378) CS-00138 (07/12) Emerson Network Power, Liebert Services and the Emerson Network Power logo are trademarks and service marks of Emerson Electric Co. All other trademarks are the property of their respective owners. ©2012 Emerson Electric Co. Liebert Services PREVENTIVE MAINTENANCE