NOTE: This handbook is for informational use for residents of Graduate Student and Family Housing. The Student Guide to University Policies is the source for official University of Delaware policies. Welcome! On behalf of the Residence Life & Housing Staff, we would like to welcome you to Graduate Student and Family Housing at the University of Delaware! Below, you will find information to help you make Newark your home. Whether you have lived in Graduate Student and Family Housing for a significant period of time or are new to the area, we hope that you will find this information useful and informative. From Graduate Student and Family Housing specifics to community resources, this guide will serve as a quick-reference tool to help lead you in the proper direction. Please let us know if you have topics that you would like to see us address in future printings. Should you have any questions or need assistance, please do not hesitate to contact our office at reslife-housing@udel.edu . We look forward to working with you during your residency at the University of Delaware. Table of Contents 1. 2. 3. 4. 5. 6. 7. 8. 9. Important Phone Numbers Introduction Mail Delivery Contract Information Inspections/Maintenance Technology/Communication/Security Troubleshooting Guide Frequently Called Numbers Resource Information Important Phone Numbers Fire/Police/Ambulance Campus Police Poison Control Center Conover Apartments/Graduate House Apartment Manager Ryan Palmer Apartment Maintenance Requests Office of Residence Life & Housing UD Directory/Information 911 302-831-2222 1-800-222-1222 IT Help Center 302-831-6000 Apartment Phone: 302-837-1986 Duty Phone: 302-887-0519 302-831-1141 302-831-4663 302-831-2000 Introduction Housing Areas You are living in one of two housing areas - the Graduate House, or the Conover Apartments. Single graduate students live in the Graduate House. The Conover Apartments house single graduate students, nontraditional students, and students with families. The Conover Apartments The Conover Apartments consist of two buildings -- Conover East and Conover West -which face each other and are separated by a parking lot. Conover has 16 two-bedroom apartments and 32 one-bedroom apartments, equally distributed between the east and west sides. Four are wheelchair accessible, two in each building. Each resident receives one key and a fob. The fob opens the exterior door to your building and the laundry room. The key opens your apartment door, your U.S. mailbox, and your storage unit located in the laundry room. Laundry facilities are in the two 'L' shaped corners of each building, which include coin-operated washers and dryers. The Graduate House The Graduate House is located at 183 West Main Street in Newark, Delaware. This threestory, air conditioned house accommodates seven to nine single graduate students in separate bedrooms and is very accessible to campus. Common areas include the kitchen, dining room, living room, and three bathrooms. A coin-operated laundry facility is available on the first floor. Residents are responsible for cleaning the common areas of the house with their own personal cleaning products. Window treatments are provided for the entire house. A sofa, love seat, chair, lamps, and end tables furnish the living room. Each bedroom is furnished with a single bed, dresser, study desk, and chair. Mattresses are 36” wide by 80” long. Note: For more information about mail delivery, see the 'mail delivery' section. Staff There are three staff members who manage Graduate Student and Family Housing: The Apartment Manager resides in Conover West 12, and the phone number is (302) 837-1986. The Apartment Manager is responsible for the Conover Complex and the Graduate House. The Apartment Manager handles the day-to-day responsibilities of the Graduate Student and Family Housing areas. Unless it concerns a repair, the Apartment Manager should typically be the first person you contact should you have a question or a concern. Becky Stilwell (beckysti@udel.edu) is a Service Coordinator with Residence Life & Housing and be reached at 302-831-2180. Becky handles many of the 12-month housing issues (contracts, etc.) and assignments process. If the Apartment Manager is unable to answer your questions or concerns, then you should contact Becky. Jamie Kronberger (jkron@udel.edu) is the Area Coordinator for Apartments. Her responsibilities include the overall coordination of the Graduate Student and Family Housing areas. On-Call Coverage Should you need to contact the Apartment Manager, we ask you to follow the guidelines below: 1. Call your Apartment Manager in Conover West 12 at 302-837-1986. 2. If your need is not of an emergency nature, please leave a voice mail message with the Apartment Manager. All phone calls will be answered within 24 hours unless noted differently on the Apartment Manager's voice mail message (e.g. – he/she might be going away for the weekend). 3. If your concern needs to be addressed immediately, you can call the Apartment Manager on the duty phone at 302-887-0519. If the Apartment Manager does not answer, allow at least 30 minutes before calling again. Please understand that the Apartment Manager may be in class and will need time to leave and respond to your call. 4. If your need is an EMERGENCY, especially where health and safety are at risk, please call Public Safety first at 302-831-2222. They are trained to handle emergencies and can respond quickly to your needs. Special instructions will be provided during University holidays (Thanksgiving, Christmas, and Spring Break.). Mail Delivery NOTES: Regular mail: Do not include "University of Delaware”, as it will delay your mail. UD Campus Mail: Postage is not required when UD printed matter circulates within the university to other UD departments. Addresses Conover The U.S. Postal Service delivers mail to each apartment's private mailbox. Outgoing U.S. mail can be set on the shelf under the campus mail box to be picked up by the mail carrier. Campus mail will be delivered weekly by the Apartment Manager and will be placed in the wooden mailbox. Outgoing campus mail and any mail correspondence directed to the Apartment Manager can be placed in the campus mailbox in the laundry room between Conover West units 1-4 and 5-8. Please note there is a different address for East and West. Your mailing address is: East West Your Name Conover Apartments, East (apt.#) 93 Amstel Ave. Newark, DE 19711 Your Name Conover Apartments, West (apt.#) 97 Amstel Ave. Newark, DE 19711 Problems with U.S. Postal Service Mailboxes If you cannot access the U.S. Postal Service mailbox, please call the Facilities Operations Center at (302) 831-1141 to report the problem. They will make arrangements for the mailbox to be repaired. Graduate House The U.S. Postal Service delivers mail to the mailbox located outside the Graduate House front door. Outgoing U.S. mail can be placed in the same box. Residents are responsible for removing the mail from the mailbox and placing it in each tenant's mail slot in the living room. Your mailing address is: Your Name 183 West Main Street, Room Number Newark, DE 19711 Other delivery companies FedEx, UPS, and other companies do not have access to the Conover buildings or the Graduate House. Your mail or packages delivered by these companies, will be left outside the building. Contract Information The items listed below are included for the purpose of emphasizing certain policies. Please thoroughly read the terms of the Individual Student Contract at http://www.udel.edu/reslife/community_living/gradcontract.html or the Shared/Family Housing Contract at http://www.udel.edu/reslife/community_living/gradcontract-family.html. Rent Payments Your rent will be charged to your UD student account each month. You are expected to keep your student account current at all times. The rent should be paid by the 5th of each month. For example, September rent should be paid by September 5. October rent should be paid by October 5, and so on. If your student account becomes past-due, you will incur a $55.00 late fee every month that a balance remains on your student account. For information about late fees, please review “Late Fee Waiver Appeal” at the Student Financial Services website at http://www.udel.edu/finaid/index.html. Student Financial Services provides options for you to pay your bill. For more information regarding payment, or to make a payment, please visit the Student Financial Services website. Contract Renewal Each spring, our office will send an email message to you asking if you will be renewing your contract for the next year. We will give you the link to the information and the application. Current residents have priority in requesting housing for the next year. To insure that your apartment/room is not reassigned to someone else, it is important to follow the instructions in the email message to complete the housing application by the deadline stated in the email message. If you do renew your contract, you do not pay another security deposit. Your security deposit will carry over. If you sign up to renew and then change your mind and cancel after May 31, you will not receive a refund of your security deposit. Release from Contract At least 30 days before the requested release date, all requests for release from the Contract must be submitted via the online Request for Release form along with appropriate documentation. The link to the Request for Release form is located in the graduate housing application. Go to www.udel.edu/reslife and select “My Housing” tab in the upper, right-hand corner of the page. For all details on assignment releases, please see the terms of the Individual Student Contract at http://www.udel.edu/reslife/community_living/gradcontract.html or the Shared/Family Housing Contract at http://www.udel.edu/reslife/community_living/gradcontractfamily.html. Moving Out Prior to moving out, each resident must schedule a checkout appointment with the Apartment Manager seven days before the date of departure. During the checkout your apartment will be inspected, and the key and fob card will be collected. Please note that failure to schedule a checkout may result in a significant delay in the refund of the security deposit in addition to charges that may be incurred for changing your locks. Please note that ALL personal belongings, mail and debris (trash, etc.) must be removed from your apartment (don't forget the refrigerator), personal mailbox, and storage area. Any excessive cleaning/trash removal that has to be done will be deducted from your security deposit. Residence Life & Housing is not responsible for any belongings left in your apartment/room or storage area. We strongly suggest that you contact the U.S. Postal Service to have your mail forwarded as well and update your address in the UD Student Information System (UDSIS). Parking A parking permit is required in order to park in front of Conover Apartments or behind the Graduate House. For all information on resident and visitor permits and fees, please go to http://www.udel.edu/transportation/parking. The Parking Services office is open Monday through Friday from 8:00 AM to 5:00 PM and is located at 413 Academy Street. As a general rule, all vehicles parked on campus must have a permit or must be parked in one of our paid parking areas such as meter parking, the visitor parking lot, or parking garage. Dining Services There are many University Dining options available, including a variety of meal plans. For further information contact the Dining Services Office: • Phone Number: (302) 831-6761 • Menu Hotline: UD1-MENU • http://www.campusdish.com/en-US/CSE/Delaware Inspections/Maintenance Inspections There are two types of inspections that will occur in your apartment/room over the course of the year. One will focus on your fire extinguisher (if you live in an apartment) and the other on the overall condition of your living space. Fire Extinguishers: The University has contracted with an outside company to check the fire extinguisher in your apartment or house once per month to ensure that it is operational. This is required by law, and you do not need to be present. Unfortunately, we will not be informed of the inspector's schedule. General Inspection: Twice each year, your Apartment Manager will be entering your apartment to conduct a general inspection. This inspection will occur between the hours of noon and 7:00 P.M. The purpose of this inspection is to inventory University furniture, create work order requests for apartment deficiencies, and to ensure that University policies and procedures are being properly followed. Should the Apartment Manager have a concern with policy violations related to your apartment, you will receive written notice. While the Apartment Manager will make an effort to let you know in advance of the inspection, this will not always be the case (once again, you do not need to be present). Should you wish to be present in the apartment when the inspection is undertaken, please contact your Apartment Manager prior to the date the inspections are scheduled to begin. Repairs The Facilities Operations Center takes repair requests. Skilled tradespeople and others within the University are given work assignments as repair needs are called in by residents or University staff. Since there are many buildings and more than 7,000 people living on-campus, not all work orders are handled immediately. They are prioritized depending upon the type of work and the severity of the problem. In general, most work orders are completed within ten working days. When there is something in your apartment/room that needs to be repaired, please call 302-831-1141. You will be asked specific questions as to what the problem is so that the appropriate University personnel will be sent to repair the problem. Unless the item to be repaired was damaged through negligence on your part, you will NOT be billed for the repair work. If you have work orders that have not received a response within ten working days, we encourage you to contact your Apartment Manager to follow-up on your behalf. September and June are extremely heavy work order months, and it may take longer for routine repairs to be completed at these times. Pest Control/Pets Due to the fact that all of our living spaces have some type of kitchen (common or personal), pests and other creatures will undoubtedly find their way into our buildings. We ask that you do your part by confining foods to your living/dining area. Also, please do not leave food out in the open for long periods of time. Should you experience a problem with pests/insects, we ask that you notify 302-8311141 immediately. Please do not wait for the problem to get worse before notifying our offices. Prompt notification will help us keep pests from traveling to other living spaces. Keeping PETS in University-owned buildings is PROHIBITED. Tenants found to be in possession will be charged for fumigation of the apartment and also face dismissal (while still being held financially accountable for the remainder of the Graduate Student and Family Housing Agreement). Approved service animals are an exception to this policy. Fire Alarms/Drills We are required by law to conduct two fire alarm evacuations each semester. Public Safety is responsible for the alarm and making sure that all evacuation procedures are followed. While residents are not given advance notice of the drills, they should last no longer than 15 minutes. In addition, all drills will occur after 3:00 P.M. and before 9:00 P.M. to ensure that there is as little disruption as possible. Evacuation is mandatory. When your fire alarm sounds, you must leave the building immediately and stay 200 feet away from the entrance to your building. All alarms must be treated as if they are real. Public Safety will notify you when it is permissible to re-enter your living space. Sprinklers The state of the art fire alarm/suppression system in the building combines smoke detection with a sprinkler system for maximum protection of life and property. Please do not cover up or place any item in front of the detector or sprinkler heads, as this will impede their function. A sprinkler head will activate if enough force or stress is placed against the unit so never hang items from the head or piping or strike the head with any object. Sprinkler water is not clean and cannot be shut off quickly. Sprinklers are designed only to go off in the location of the emergency to suppress the fire. When one goes off, it does not set off the rest of the system. Light Bulbs Your apartment should have working light bulbs in all fixtures when you move in. Once you have moved in, we do not replace incandescent light bulbs. Please purchase them from a supermarket, hardware, or housewares store. Should your fluorescent bulb need replacing upon move-in, please contact 302-831-1141 and University custodial staff will respond to your request. Technology/Communication/Security Computing and Technology To register your computer for internet access, please visit the Network Systems & Services website. Please visit the IT Services website to obtain information on the status of the University's systems, answers to FAQ, and all computing resources. Cable Television The University has its own cable/TV system. The cost is included in your monthly rent. In order to receive access to all of the cable channels, you must have a 'cable-ready' television or, converter box for older TVs. Please see http://www.udel.edu/it/help/catv/channel.html for a list of channels. The University does not have a contract for premium channels (HBO, etc.) nor is it possible at this time to order premium channels. Microwave Ovens A microwave oven is not provided by the University. You may obtain your own through local stores such as Target, Wal-Mart and Kmart. The microwave must be 700 watts or less. University Policies In order to promote the finest educational experience possible, the University of Delaware has established high standards of conduct for its students and student organizations. Individual students and student organizations are expected to know and comply with the policies in the Code of Conduct. Students who violate, attempt to violate, or aid others in violating its provisions may face sanctions for their actions. Please review the Student Guide to University Policies. Quiet/Courtesy Hours Maintaining an environment that is conducive to study is important. We ask that residents abide by the following: 1. Noise should be kept to a minimum between the hours of 8:00 p.m. and 8:00 a.m. Sunday through Thursday and 10:00 p.m. and 10:00 a.m. on Friday and Saturday. If you have a family, please be mindful of the noise that children may make. 2. Courtesy hours are in effect 24 hours per day. Should a resident have a reason to ask you or your guests to be quieter, we ask that you honor this request. Safety and Security Safety and Security The safety of all of our residents is a priority. However, we need your assistance in keeping the buildings safe. Please note the following: Propped Doors: Residents who prop doors create an opportunity for someone to enter who does not belong in the building. To enhance the safety of all residents, an alarm will sound if front doors are propped open. DO NOT PROP DOORS OPEN. Lost Key: If you lose or misplace your key, please notify the Apartment Manager immediately. A spare key can be obtained from the Christiana Commons. If you do not return the original key signed out to you within 48 hours, a core change will be ordered and your UD student account will be charged. You will then return the spare key to the Apartment Manager who will issue you the new key for the new core. If the core change is done Monday through Friday between 8:00 a.m. and 4:30 p.m., the charge will be $80.00. If the core is changed at any other time, the charge will be $115. Lost Fob: If you have lost or misplaced the fob to the building, please notify the Apartment Manager immediately. A spare fob can be obtained from the Christiana Commons. The fob will be deactivated and a spare one will be issued to you. If you return the original fob that was signed out to you within 5 days, the cost of replacing the fob will be waived. When the original fob is found, it must be returned to 30 New London Avenue, Lot 19, which can be done by physically putting it in the drop box there or sending it through Campus Mail to Jenny Leaberry at 30 New London Avenue, Housing Operations Center. If you do not return the original fob signed out to you, you will keep the spare fob and your UD student account will be charged $18.00. Emergency Core Change Procedure: For personal safety, when your key, fob, and identification are lost together, an emergency core change must be initiated. Please contact the Apartment Manager or University Police. The charge for an emergency core change done after 4:30 pm Monday – Friday and on Weekends is $115.00. Following the emergency core change, the Apartment Manager will have you sign for the new key. In the case where the key is given to the Department of Public Safety, residents may go to their office at 413 Academy Street to pick it up. A key will be given only to the resident who has signed the Graduate Student and Family Housing Agreement. Family members will not be able to pick up the key. Each student who lives in the apartment must present identification in order to receive the key. Public Safety staff will confirm the student’s address in the UD SIS address screen before giving the student the key. Strangers: Should you notice any individuals who do not look like they belong in the building or in our area, please contact Public Safety immediately. Fire Safety Training To protect everyone in campus housing, all new residents are required to complete Fire Extinguisher Safety Training within the first four months of residing in Graduate Student and Family Housing. You may select one of two options available to you to complete this training. First, a web-based fire safety program is available at www.firesafeud.com. For your convenience, please find the Fire Safety Education Course Directions attached to this message. Your second option is to attend a session entitled "Fire Extinguisher Safety Training" provided by the Department of Environmental Health and Safety staff in Room 130 of the General Services Building. Please go to the LearnIT Training Calendar at http://webapps.css.udel.edu/calendar/index.php?topicid=23 to sign up for a session. Please sign the attendance sheet so that we will know that you have completed the requirement. Our office will be informed when you complete the online training or after you attend a training session. Troubleshooting Guide Departments and Phone Numbers Problem Heating, air conditioning, plumbing, pests, or appliances Cannot access U.S. Postal Services mailbox Internet connection, cable TV Intercom Lost key or fob Department to Contact Phone Number Facilities 302-831-1141 Facilities 302-831-1141 302-831-6000 (8:00 AM–5:00 PM) Facilities 302-831-1141 302-837-1986 or 302Apartment Manager 887-0519 (Duty Phone) IT Help Center Frequently Called Numbers Emergency Calls/Housing Numbers Police/Ambulance/Fire University Police or Ambulance Student Health Service Christiana Hospital Newark Police (Front Desk) Conover/Graduate Housing Apartment Manager Residence Life & Housing Housing Maintenance 911 302-831-2222 302-831-2226 302-733-1000 302-366-7111 302-837-1986 302-831-4663 302-831-1141 Travel Amtrak Greyhound Bus Lines Delaware Express Shuttle 1-800-872-7245 1-800-231-2222 302-454-7800 Administrative Numbers Bookstore Dean of Students Graduate Studies Morris Library Information Desk Parking Permits and Information Payroll President's Office Provost's Office Registrar Student Conduct Office 302-831-2637 302-831-8939 302-831-8697 302-831-2965 302-831-1184 302-831-8677 302-831-2111 302-831-2101 302-831-2131 302-831-2117 Miscellaneous Numbers Career Services Center Carpenter Sports Center Information Desk Counseling Center Ice Arena Trabant University Center Information Desk Wellspring Social Media/Mass communication The Review WVUD 302-831-2771 302-831-2701 Student Services Building Student Financial Services Dining Services UD#1 Card and i-card 302-831-2392 302-831-8600 302-831-2141 302-831-2868 302-831-0616 302-831-3457 302-831-2126 302-831-6761 302-831-2273 IT/Computing IT Support Center 055 Morris Library, Student Multimedia Design Center 116 Pearson Hall 002 Smith Hall 302-831-6000 302-831-8832 302-831-1413 302-831-1152 Library Information Hours Copy Services 302-831-BOOK 302-831-8832 Tickets University Events Athletics & Basketball/Football Ice Arena The Resident Ensemble Players Professional Theater Training Program Productions 302-831-4507 302-831-4006 302-831-2788 302-831-2201 Resource Information Banking Citizens Bank 40 Chestnut Hill Plaza TD Bank 230 East Delaware Avenue Delaware National Bank 281 East Main Street & Tyre Avenue PNC Bank of Delaware 201 Newark Shopping Center Wells Fargo 622 South College Ave. Wilmington Savings Fund Society (WSFS) College Square, Routes 72 & 273 M&T Bank 82 East Main Street 302-455-1781 302-737-7766 302-733-7151 302-631-1505 302-456-6408 302-651-1626 Child Care Children & Families First (Referral Service) Office of Child Care Licensing Department of Health/ Social Services Floyd Hudson Service Center Child Abuse Hotline 302-456-7111 800-734-2388 302-892-5800 302-283-7500 800-292-9582 Driver's License & Registration Delaware Department of Motor Vehicles Airport and Churchmans Road, New Castle, DE 302-326-5000 19720 Government City of Newark New Alderman's Court New Castle County State of Delaware Congressman John Carney Senator Thomas Carper Senator Christopher Coons 302-366-7000 302-366-7028 302-395-5555 800-464-4357 302-691-7333 302-573-6291 302-573-6345 Grocery Stores Acme Suburban Plaza, Elkton Road Newark Co-op Natural Foods Market East Main Street Pathmark College Square, Routes 72 & 273 ShopRite Chestnut Hill Plaza Superfresh New London Road 302-368-5894 302-737-2066 302-292-1220 302-368-4222 Housewares K-Mart College Square, Routes 72 & 273 Sears Hardware College Square, Routes 72 & 273 302-453-2330 302-738-7290 302-454-0456 Medical UD Health Center (Open 24 hrs. during the academic year) Newark Emergency Center 324 East Main Street Christiana Hospital Information Physician Referral: New Castle County Medical Society Dental Referral: Delaware Dental Society 302-831-2226 302-738-4300 302-733-1000 302-658-3168 302-654-4335 Newspapers The Newark Post (Weekly) The News Journal (Daily) 302-737-0724 302-324-2500 Parking UD parking permits (Required to park in front of your building) Parks White Clay Creek State Park Route 896 North, New London Road Lums Pond State Park Route 896 South, Glasgow Bellevue State Park Interstate 95, Wilmington 302-831-1184 302-368-6900 302-368-6989 302-577-3390 Places of Worship Baptist Calvary Baptist Church 215 E. Delaware Ave. 302-368-4904 Catholic St. John’s E. Main and N. Chapel Streets 302-731-2200 Thomas Moore Oratory 45 Lovett Ave. 302-368-4644 Episcopal St. Thomas Church 276 S. College Ave. 302-368-4644 Islamic Islamic Society of Delaware 28 Salem Church Rd 302-733-0373 Jewish Temple Beth El 301 Possum Park Rd. 302-366-8330 Hillel Student Center 47 W. Delaware Ave. 302-453-0479 Lutheran St. Paul’s Lutheran Church 701 S. College Ave. 302-368-0064 Methodist Newark United Methodist 69 E. Main St. 302-368-8774 Presbyterian First Presbyterian Church 292 W. Main St. 302-731-5644 United Church of Christ New Ark United Church of Christ 300 E. Main St. 302-737-4711 Post Office Newark Post Office 401 Ogletown Road 302-737-5770 Public Bus Systems DART Public bus transportation in New Castle County Blue Diamond Lines Statewide public transportation Newark Unicity Bus Information 302-655-3381 302-652-3278 302-831-1187 Religious Student Organizations Baha'i 302-831-1809 Baptist Student Ministry 302-369-8460 Catholic Campus Ministry 302-368-4728 Chabad House 302-455-1800 Church and Campus Connection 302-738-9191 Episcopal Campus Ministry 302-368-4644 Gospel Choir 302-831-3758 Hillel 302-453-0479 Inter-Varsity Christian Fellowship 302-368-5050 Lutheran Student Center 302-368-3078 Latter-Day Saints Student Association 302-831-2433 Muslim Student Association 302-831-8517 Presbyterian Campus Ministry 302-454-7801 Warriors for Christ 302-831-3858 United Methodist Campus Ministry 302-368-8802 Word of Life Campus Ministry 302-453-1183 School District Christina School District 302-552-2600 Tourist Information Greater Wilmington Visitor's Bureau 1300 N. Market St U of D Visitor's Center 196 S. College Ave. Online Information 302-652-4088 302-831-1557 http://www.state.de.us/tourism/intro.html Victim's Resources UD Counseling Center 302-831-2141 Dean of Students 101 Hullihen Hall 302-831-8939 Domestic Violence Hotline 302-762-6110 Rape Crisis Center 302-575-1112 Sexual Offense Support Hotline (24 hours) 302-831-2226 Suicide Prevention Hotline 1-800-652-2929 24 Hour Crisis Hotline 302-761-9100 Voting Delaware Department of Elections 302-577-3464 Professional Sports Teams Baseball Baltimore Orioles 410-685-9800 Philadelphia Phillies 215-463-1000 Basketball Philadelphia 76ers Football Philadelphia Eagles 215-463-5500 Baltimore Ravens 215-339-7676 888-972-8367 Hockey Philadelphia Flyers 215-755-9700 Lacrosse Philadelphia Wings 215-336-3600