vefccsc This page intentionally left blank. U.S. Forest Service Ram-Air Parachute System Implementation Project Change Management and Implementation Plan (CMIP) June 2015 This Change Management and Implementation Plan (CMIP) is based on the deliberations of the RamAir Change Management Action Team (RACMAT). It documents a strategy for managing change associated with implementation of a ram-air parachute system in the U.S. Forest Service Smokejumper Program. Prepared For: USDA Forest Service 3833 S. Development Ave, MS 200 Boise, Idaho 83705-5398 Prepared By: On Course Safety, LLC PO Box 428 Maupin, Oregon 97037 This page intentionally left blank. Approvals Prepared By: U.S. Forest Service Ram-Air Parachute System Implementation Project Change Management Implementation Plan (CMIP) Ram-Air Change Management Action Team (RACMAT) (Please see Appendix 1B in the CMIP for a list of RACMAT members.) Reviewed By: _________________________________________________ Art Hinaman, Assistant Director, Aviation Management _______________________ Date Reviewed By: _________________________________________________ Dan Olsen, Deputy Director, Fire and Aviation Management _______________________ Date Approved By: _________________________________________________ Tom Harbour, Director, Fire and Aviation Management _______________________ Date i This page intentionally left blank. ii Acknowledgements Sincere appreciation is extended to the many people who played significant roles in the development of the Change Management Implementation Plan (CMIP) for the U.S. Forest Service Ram-Air Parachute System Implementation Project: Tim DeHaas, for providing constant leadership; Sarah Doehring, Bobby Sutton, and Seth Hansen, former members of the Ram-Air Change Management Action Team (RACMAT); Jeff Robinson, Gary Atteberry, Nate Hesse, and Michael Noe for their part as acting RACMAT members; Shane Ralston, Lisa Outa-Perkins, and others for the information and expertise they brought to the meeting room; Don Carlton of Fire Program Solutions for his work with ram-air change management; and Art Hinaman for his invaluable contributions to the process. The RACMAT performed in an exceptional manner, applying a new process to a challenging issue. Their efforts, commitment, and friendship are greatly appreciated--thank you. iii This page intentionally left blank. iv Executive Summary The Director, Fire and Aviation Management, has made a decision to begin a measured transition to a ram-air parachute system in the U.S. Forest Service smokejumper program. A “square” ram-air parachute system will eventually replace the “round” FS-14 parachute system currently in use. The reasons behind the Director’s decision include a need for improvement and innovation in equipment to optimize operational capabilities of the U.S. Forest Service smokejumper program. Ram-air parachutes enable smokejumpers to deploy in higher winds, allow slower vertical and horizontal speeds to help minimize impact landing injuries, and promise future advancements in technology. This Change Management and Implementation Plan (CMIP) outlines a process for implementing this change. Pre-decisional work on the CMIP has been ongoing, and a Decision Memo will be issued announcing and directing the change. Development of the CMIP was modelled on a process outlined in the Change Management and Implementation Guide (2011). This guide is cited in the Safety Management System (SMS) Guide which has been adopted as direction by the U.S. Forest Service. The CMIP addresses all aspects of the change process. It summarizes policy and objectives, lists tasks and tips pertinent to transition management, outlines a change implementation process, summarizes data to be collected and analyses to be performed, addresses risk management and quality and safety assurance needs, and promotes communication and training efforts. All related to the change to a ramair parachute system. The CMIP was developed based on the deliberations of a Change Management Action Team (RACMAT). During development of the CMIP, concern for the well-being and safety of employees was held as an overarching goal. The CMIP outlines a strategy for the agency to implement this change--successfully transitioning personnel from round to ram-air parachutes--while minimizing the impacts and risks associated with this change. The CMIP is a living document that can be updated as needed by the RACMAT. Background information is included in the Appendices. It also includes an Action Tracker to ensure that action items identified by the RACMAT are assigned, addressed, and completed in a timely manner. An Operations Plan will be developed to provide further detailed guidance to implementation of the U.S. Forest Service Ram Air Parachute Systems Project. v This page intentionally left blank. vi Table of Contents Approvals ....................................................................................................................................................... i Acknowledgements ...................................................................................................................................... iii Executive Summary ....................................................................................................................................... v Table of Contents ........................................................................................................................................ vii Chapter 1 - Change Management Policy and Objectives .............................................................................. 1 A. Change Policy....................................................................................................................................... 1 1. Leader’s Intent ................................................................................................................................. 1 2. Background ...................................................................................................................................... 1 3. Goal of the Change .......................................................................................................................... 2 4. Smokejumper Program Leadership and Management ................................................................... 2 5. Ram-Air Change Management Action Team (RACMAT).................................................................. 3 6. Project Organization ........................................................................................................................ 4 7. Roles, Responsibilities and Accountability ...................................................................................... 5 B. Objectives of the Change Management Implementation Plan (CMIP) ............................................... 5 1. National Objectives ......................................................................................................................... 5 2. Smokejumper Base Objectives ........................................................................................................ 6 3. Measurement of Progress ............................................................................................................... 6 Chapter 2 - Transition Management ............................................................................................................. 7 A. The Transition Period .......................................................................................................................... 7 B. Assessing Transition Readiness ........................................................................................................... 7 C. Planning the Transition ........................................................................................................................ 7 D. Role of Leaders in Transition ............................................................................................................. 10 1. Project Leader................................................................................................................................ 10 2. Base Managers .............................................................................................................................. 11 E. Transition Monitoring Team .............................................................................................................. 12 Chapter 3 - Change Implementation Process ............................................................................................. 13 A. The National Strategy ........................................................................................................................ 13 B. Human Resource Considerations ...................................................................................................... 14 C. Initial Smokejumper Base Plans ......................................................................................................... 14 1. Missoula Smokejumper Base ........................................................................................................ 14 2. West Yellowstone Smokejumper Base .......................................................................................... 14 3. Grangeville Smokejumper Base ..................................................................................................... 14 4. McCall Smokejumper Base ............................................................................................................ 15 5. Redmond Smokejumper Base ....................................................................................................... 15 6. North Cascades Smokejumper Base .............................................................................................. 15 7. Redding Smokejumper Base .......................................................................................................... 15 D. Operations Plan ................................................................................................................................. 15 E. Measurement of Success ................................................................................................................... 15 Chapter 4 - Change Planning and Data Collection ...................................................................................... 18 A. Project Documentation ..................................................................................................................... 18 B. Administrative Direction Documents ................................................................................................ 18 C. Ram-Air Change Management Action Team (RACMAT) .................................................................... 18 1. Purpose of the RACMAT ................................................................................................................ 18 2. Duties of the RACMAT ................................................................................................................... 19 D. Documentation Process .................................................................................................................... 19 vii E. Change Management and Implementation Gap Analysis ................................................................. 20 F. Contingency Plan for a Critical Event during Implementation ........................................................... 21 Chapter 5 - Change Risk Management Processes ....................................................................................... 22 A. Change Risk Management ................................................................................................................. 22 B. Identify and Assess Current Smokejumper Program Risk Assessments ............................................ 22 C. Identify Hazards, Risks, and Mitigation Measures Related to the Change ........................................ 23 Chapter 6 - Change Quality and Safety Assurance Process ........................................................................ 24 A. Purpose of Change Quality and Safety Assurance............................................................................. 24 B. Responsibilities for Change Quality and Safety Assurance................................................................ 24 B. Data Monitoring and Analysis of Change Activities and Methods .................................................... 25 C. Evaluating Performance of the Change Implementation .................................................................. 25 D. Identifying Emerging Hazards and Changes ...................................................................................... 26 E. Confirmation of Quality Assurance Processes ................................................................................... 26 Chapter 7 - Change Management Promotion ............................................................................................. 28 A. Change Management Communication Plan and Processes .............................................................. 28 B. Training Materials and Methods to Implement the Change ............................................................. 28 Glossary and Acronyms ............................................................................................................................... 30 References .................................................................................................................................................. 36 Appendices .................................................................................................................................................. 38 Appendix 1A - Change Management Action Team Charter.................................................................... 40 Appendix 1B -- Change Management Action Team Members ............................................................... 42 Appendix 1C -- Delegation of Authority to Project Leader ..................................................................... 44 Appendix 1D – Project Organization Roles and Responsibilities ............................................................ 46 Appendix 2A – Smokejumper Questionnaire Regarding Potential Transition........................................ 48 Appendix 2B – Data Summary of Smokejumper Responses to a Potential Parachute Transition ......... 50 Appendix 2C -- Smokejumper Evaluation of a Potential Transition to Ram-Air Parachute System ....... 60 Appendix 2D -- Transition Monitoring Team Charter ............................................................................. 76 Appendix 3A -- Decision Memo .............................................................................................................. 78 Appendix 3B -- Human Factors and Human Resource Considerations................................................... 80 Appendix 3Ca -- Missoula Smokejumper Base -- Initial Base Plan.......................................................... 82 Appendix 3Cb -- West Yellowstone Smokejumper Base -- Initial Base Plan ........................................... 84 Appendix 3Cc -- Grangeville Smokejumper Base -- Initial Base Plan ...................................................... 86 Appendix 3Cd -- McCall Smokejumper Base -- Initial Base Plan ............................................................. 88 Appendix 3Ce -- Redmond Smokejumper Base -- Initial Base Plan ........................................................ 92 Appendix 3Cf -- North Cascades Smokejumper Base -- Initial Base Plan ............................................... 96 Appendix 3Cg -- Redding Smokejumper Base -- Initial Base Plan ........................................................... 98 Appendix 4A – Smokejumper Base Ram-Air Readiness Assessment (results)...................................... 100 Appendix 4B -- Smokejumper Base Preparedness Review Checklist (results) ..................................... 102 Appendix 4C – Smokejumper Program Gap Analysis of Directives and Programmatic Policy (results)104 Appendix 4D -- Detailed Description of Smokejumper Programmatic Documentation ....................... 106 Appendix 4E – Process to Document Changes in Equipment and Procedures..................................... 108 Appendix 5A – Ram-Air Risk Assessment (November 2014) ................................................................ 110 Appendix 5B -- Safety Impact Analysis for Smokejumper Operations and Smokejumper Aircraft Operations ............................................................................................................................................ 123 Appendix 5C – Programmatic Risk Assessment and Safety Assurance Report for Smokejumper Operations and Smokejumper Aircraft Operations .............................................................................. 125 Appendix 5D – U.S. Forest Service Ram-Air Parachute Change Implementation Risk Assessment ..... 127 Appendix 6A -- Smokejumper Base Ram-Air Readiness Assessment (blank form) .............................. 129 viii Appendix 6B -- Smokejumper Base Preparedness Review Checklist (blank form) ............................... 131 Appendix 6C – Smokejumper Program Gap Analysis of Directives and Programmatic Policy (blank form) ..................................................................................................................................................... 133 Appendix 7A -- Communication Plan .................................................................................................... 135 Appendix 7B -- Revised Forest Service Smokejumper Training Guide.................................................. 137 Action Tracker ........................................................................................................................................... 139 ix This page intentionally left blank. x Ram-Air Parachute System Implementation Project CMIP, June 2015 CHAPTER 1 Chapter 1 - Change Management Policy and Objectives A. Change Policy 1. Leader’s Intent Leader’s intent is as follows (see Decision Memo): 1. Smokejumpers will implement a U.S. Forest Service ram-air parachute system by a date to be established. 2. The excellent safety outcomes associated with the smokejumper program will be maintained and enhanced. Continue to monitor all parachute systems throughout transition and implementation. 3. Individual choices of National Federation of Federal Employees (NFFE) bargaining unit employees and non-union employees will be honored to the maximum extent possible while emphasizing the agency's intent to achieve full transition to a ram-air parachute system. 4. The implementation will be directed and led through the U.S. Forest Service Fire and Aviation Management Director. 5. The process will be developed and executed according to this Change Management and Implementation Plan (CMIP). 6. U.S. Forest Service Line Officers in the smokejumper chain of command will give their full support to this implementation. 7. No degradation of smokejumper capability will occur during the implementation period. 2. Background The U.S. Forest Service currently has seven smokejumper bases in the Northern, Intermountain, Pacific Southwest, and Pacific Northwest Regions (Regions 1, 4, 5 and 6, respectively). U.S. Forest Service smokejumper staffing averages about 300 annually. U.S. Forest Service smokejumpers perform initial attack on numerous wildfires each year, often taking on some of the most intense and remote fires. U.S. Forest Service smokejumpers have used a variety of parachute systems over the 75 year history of the program. All of these primary parachute systems have been round in their design. The currently used round parachute system has been developed to near its performance potential. As parachute systems have evolved, ram-air parachute systems offer a greater opportunity to address the following U.S. Forest Service objectives: • To increase operational capabilities so that fires may be staffed during more severe environmental conditions (winds, turbulence, etc.) thereby reducing fire suppression costs by catching high potential fires at the earliest opportunity, instead of waiting for more favorable parachuting conditions. • To accomplish the first objective without increasing and with the goal of reducing the likelihood of serious and minor injuries attributed to parachute landings. 1 CHAPTER 1 Ram-Air Parachute System Implementation Project CMIP, June 2015 In pursuit of these objectives, the Director, Fire and Aviation Management, has directed that the U.S. Forest Service smokejumper program begin a measured transition to a ram-air parachute system (see Decision Memo, Appendix 3A). 3. Goal of the Change The goal of the change is to enhance the effectiveness of the smokejumper program while maintaining excellent safety outcomes in a highly challenging environment. 4. Smokejumper Program Leadership and Management Smokejumper program leadership and management have components at the National Forest, Regional, and Washington Office levels. Five of the seven U.S. Smokejumper Bases are managed as subunits of host National Forests, while two of the seven bases are managed as subunits of their respective Region’s Fire and Aviation Management programs. Supervision of the seven U.S. Forest Service Smokejumper Bases is outlined in Figure 1. Managed as a Subunit of a Host National Forest (5) Smokejumper Base Host National Forest Grangeville, Idaho Nez Perce-Clearwater McCall, Idaho Payette North Cascades, Washington Okanagan-Wenatchee Redmond, Oregon Deschutes West Yellowstone, Wyoming Custer Gallatin Managed as a Subunit of Region’s Fire and Aviation Management Program (2) Smokejumper Base Region Missoula, Montana Northern (1) Redding, California Pacific Southwest (5) Figure 1 – Summary of Smokejumper Base Management Each smokejumper base has a Base Manager who is responsible and accountable for the smokejumper base and its personnel. In addition to the two Regionally supervised bases, Regional Fire and Aviation Management personnel, including the Regional Fire and Emergency Operations Officer and Regional Aviation Officer, give technical guidance and support to the smokejumper program in the Regions. Smokejumper program direction and standards are developed through a variety of processes by the Washington Office, Fire and Aviation Management staff. Direction and standards are documented in Agency manuals, handbooks and guides, as well as in the annual budget advice document. Additionally, the Bureau of Land Management has two smokejumper bases in Boise, Idaho and Fairbanks, Alaska. 2 Ram-Air Parachute System Implementation Project CMIP, June 2015 CHAPTER 1 5. Ram-Air Change Management Action Team (RACMAT) The U.S. Forest Service Ram-Air Parachute System Implementation Project Change Management Action Team (RACMAT) was formed to facilitate the change to a ram-air parachute system. Leadership of the U.S. Forest Service Ram-Air Parachute System Implementation Project will be by a Project Leader. This Project Leader will serve as the lead of the RACMAT for the implementation and transition effort, with responsibilities to plan, manage, monitor, and document the process. The RACMAT consists of the following: Regional Aviation Officer (RAO) Rep Regional Aviation Safety Manager (RASM) Rep MTDC Smokejumper Equipment Project Leader Ram-Air Parachute System Implementatio n P j tL d Ram-Air Change Management Action Team (RACMAT) Line Officers Team Rep National Smokejumper Program Manager Smokejumper Base Managers National Federation of Federal Employees (NFFE) Reps (2) Figure 2 – Positions on the Ram-Air Change Management Action Team (RACMAT) See Chapter 4, C. of this plan for additional information on the Ram-Air Change Management Action Team (RACMAT), including purpose and duties of the RACMAT. Also see the RACMAT Charter (to be developed) and Appendix 1B for a list of RACMAT members. 3 CHAPTER 1 Ram-Air Parachute System Implementation Project CMIP, June 2015 6. Project Organization The U.S. Forest Service Ram-Air Parachute System Implementation Project organization is as follows: National Smokejumper Program Manager (existing position) Ram-Air Parachute System Implementation Project Leader (new position) Project Training Lead (new position) SMS Specialist (Safety, Quality and Safety Assurance, Data Management) (new position) MTDC Smokejumper Equipment Specialist (existing position) MTDC Ram-Air Parachute System Specialist (new position) Figure 3 – Project Organization Subgroups designated to support the implementation are: • • • • • Parachute Loft Training Operations Safety Communications/Public Relations Delegation of Authority to the Project Leader will be developed. See Appendix 1D for an in-depth look at the roles and responsibilities of the U.S. Forest Service Ram-Air Parachute System Implementation Project Organization. 4 Ram-Air Parachute System Implementation Project CMIP, June 2015 CHAPTER 1 7. Roles, Responsibilities and Accountability The roles, responsibilities, and accountability for planning and implementing the change are as follows: Management Level Washington Office, Fire and Aviation Management Regional Fire and Aviation Management Units Roles Responsibilities Accountability Lead, organize, fund, and manage the implementation. Provide oversight and direction to the U.S. Forest Service Ram-Air Parachute System Project Change Management Action Team (RACMAT). As established in the Action Tracker portion of the CMIP. Engage the National Federation of Federal Employees (NFFE) in the process. Provide active staff support in preparing for and promoting the implementation. Ensure that the implementation is fully communicated to interested parties. Fully understand and support each phase of the implementation. As established in the Action Tracker portion of the CMIP. Implement the Smokejumper Base Manager's tasks as assigned in the Change Management and Implementation Plan (CMIP). As established in the Action Tracker portion of the CMIP. Ensure implementation of the Change Management Implementation Plan. Smokejumper Base Managers (and their supervisory organization at either the National Forest or Regional level) Provide active leadership in preparing for and leading smokejumpers through the transition, taking advantage of opportunities to position themselves for transition implementation. Actively support other Smokejumper Base Managers with their implementation efforts. Provide subject matter expert (SME) support to the Project Leader. Figure 4 – Roles, Responsibilities, and Accountability B. Objectives of the Change Management Implementation Plan (CMIP) 1. National Objectives 1. Assure safety throughout implementation. 2. Meet leader’s intent and goal of the change. 3. Assist individual choice of employees while adopting the ram-air parachute system during the transition phase over the next 10 years. 5 CHAPTER 1 Ram-Air Parachute System Implementation Project CMIP, June 2015 4. Continually and effectively communicate throughout the process. 2. Smokejumper Base Objectives Objectives of specific bases will be determined in the Operations Plan. 3. Measurement of Progress The Action Tracker at the end of this CMIP will provide the status of each action item in the plan. The Action Tracker is one measurement of progress for the change. 6 Ram-Air Parachute System Implementation Project CMIP, June 2015 CHAPTER 2 Chapter 2 - Transition Management This chapter addresses the change from the personal level for the smokejumpers and designs and schedules events, actions and processes that move the people through the transition phases. Transition is the result of incorporating change into the system which then impacts the people within a particular program. A. The Transition Period The Transition Period begins when people are starting to recognize a change may be coming and ends when the change has been made and everyone is working comfortably again in their positions. It is the time and process by which smokejumper personnel get through the change. B. Assessing Transition Readiness The intent of the assessment is to get a sense of how ready those within the smokejumper community are to handle change. The RACMAT should: 1. Determine how this can be accomplished throughout the transition process at all smokejumper bases by soliciting input from the entire community via a questionnaire. (Input was obtained through an online questionnaire in the fall of 2013 by the National Federation of Federal Employees Forest Service Council and is available in Appendix 2A.) 2. Review the results and address the concerns of the smokejumper community within the transition strategy. This is documented in the Communication Plan. 3. Determine other data gathering processes or devices to provide for anonymous feedback from the smokejumpers. 4. Determine the capability of the workforce, base by base, to handle the change. 5. Determine variations in the Transition Plan for bases less capable and bases more capable. C. Planning the Transition Transition planning starts where the smokejumper community currently is, how they operate and do business. It then works forward to where the organization wants them to be operating in the future. Key elements in planning the transition include the following: 1. Share the purpose of the change to help prepare smokejumpers and others (i.e., family members) for the transition. This information is documented in the Communication Plan. 2. Assemble documentation for transition planning. See Chapter 4, Data Collection for more information on documentation that should be assembled. 3. Communicate timelines and events to the smokejumper community, including the following: a. Provide information on the development of the CMIP and identity of the RACMAT members. 7 CHAPTER 2 Ram-Air Parachute System Implementation Project CMIP, June 2015 b. Provide a schedule of when training will be taking place and for whom. c. Provide a timeline for specific changes at each base (for example, loft modifications). d. Schedule site visits, clearly identifying the reason for the visits. e. Schedule a visit to each base for an “all hands” question and answer session with the Project Leader and Base Manager. f. Consider scheduling other events that honor the past. 4. Educate all involved, including National leadership, Regional leadership, smokejumper leadership, smokejumpers, smokejumper pilots, committee members, and the Aerial-Delivered Firefighter (ADFF) Steering Committee, about the differences between change, transition, and implementation. Figure 5 summarizes the difference between these terms. CHANGE TRANSITION IMPLEMENTATION Definition Change involves developing a means of placing something new into a current system or program to address a given problem. Transition is the result of incorporating change into the system which then impacts the people within a particular program. Implementation means to carry out, put into action, perform, to complete, to satisfy or to fulfill. How it Applies to this Project The change in this case is incorporating a new ram-air parachute system to “increase operational capabilities” into a current program that has 75 years of successful operating experience with round canopies. In this case, the transition primarily impacts smokejumpers, smokejumper base managers, smokejumper base leadership, smokejumper families, and fire management “customers.” Implementation of the change is a detailed, multi-layered plan of action for making the change to a ram-air parachute system within the U.S. Forest Service smokejumper program. Implementation details will be outlined in an Operations Plan. Figure 5 – Change, Transition, and Implementation The Ram-Air Change Management Action Team (RACMAT) must be: 8 • Knowledgeable about changes effected at each base, including what is being lost and what is being gained. • Prepared to help each base manage and encourage their people through the transition. • Prepared to educate fire management customers about the impact of this change on services provided by smokejumpers. (See the Communication Plan.) • Able to recognize the emotional response of people, including being able to identify which transition phase each person or group is in. See Figure 6 for a description of the three transition phases: the Ending, the Neutral Zone, and the New Beginning. Ram-Air Parachute System Implementation Project CMIP, June 2015 CHAPTER 2 TRANSITION PHASES Phase I Phase II Phase III The Ending The Neutral Zone The New Beginning The first phase in the process of transition. The second phase in the process of transition. The third phase in the process of transition. Whenever there is a change implemented into an organization, employees and managers alike have to let go of something. Endings create a sense of loss or require letting go of something, and that is where management will find themselves dealing with resistance. The period after the change implementation has begun. The old ways are gone, but the new way isn’t “comfortable” yet or working satisfactorily. This is where management could get impatient with the time it seems to be taking for the change to be fully operational and effective. A difficult time for both the organization and the workforce. This phase is marked by new energy and confidence. People have moved past a sense of loss and have sorted out their place and future within the change process. They are once again comfortable in their work. Figure 6 – The Three Phases of Transition Tip: Do not rush people through each phase. Move people through each phase at a pace that will effectively bring them on board. The RACMAT should re-evaluate the transition processes of the Change Management and Implementation Plan at each base when that base is in the Neutral Zone. Items that should be considered in this re-evaluation include: 1. Evaluate how well the change and transition are going. The Transition Monitoring Team (TMT) is a team selected to closely track the implementation of change to provide independent assurance that the change is successful. Gather reports from the TMT. Create a second questionnaire to ascertain smokejumper views of the progress of the transition. 2. Review strategies. Are they working as expected? 3. Review resources. Are resources still available at the necessary level to support the transition? 4. Are the objectives being met? If not, should they be adjusted? 5. Make all appropriate adjustments. 6. Make a contingency plan for an exit strategy if the change and transition are not going well. The RACMAT must establish a process for obtaining progress reports from the field. This process could include the following: 1. Designate a Transition Monitoring Team (TMT) to closely track implementation of the change to provide independent assurance that the change is successful. 2. Develop anonymous reporting processes. 3. Identify one person per base who can receive concerns from base personnel and who can effectively provide feedback to and from the RACMAT. 9 CHAPTER 2 Ram-Air Parachute System Implementation Project CMIP, June 2015 4. Develop trigger points for reporting. (A trigger point is a particular circumstance or situation that causes an event to occur.) In order to adjust for a more effective outcome, the RACMAT should track what helps and what hinders the organization, the smokejumpers, and related personnel as they go through the process. This tracking should include a means of feeding that information back into the change plan. It should also include a means of feedback to the organizational change management process to assure continual improvement. The RACMAT should give as many people as possible a role in the transition and change. This has the following benefits: • People become invested. • Helps align people with leadership. • People’s knowledge and skills become available to the decision-makers. • Giving smokejumpers a role to play brings their energy to the table and they begin to move forward, rather than sitting back and waiting to be told what is next. The RACMAT should ensure that dual parachute system capabilities are supported until the transition is complete. Identify when to stop investing in the change, and develop the hard trigger points for a pause should there be a need to do so. D. Role of Leaders in Transition This section outlines tips for the Project Leader during each phase of transition. It also covers tasks and suggestions for the Base Managers during the three phases of transition. 1. Project Leader The Project Leader’s role is to (1) lead the U.S. Forest Service Ram-Air Parachute System Implementation Project in collaboration with the RACMAT, and (2) lead the smokejumper community through the transition. Figure 7 displays tasks and tips for the Project Leader during each phase of the transition: PHASE Before the Transition… TASKS / TIPS Remain positive. Develop a 1-minute speech that explains the purpose of and processes involved in the transition. (This speech should be included in the Communication Plan.) Assess the level of trust between the smokejumpers and their leaders. Determine if the periodic assistance of a Human Factors Specialist would be beneficial for the project. If so, determine how to best utilize the Human Factors Specialist(s) throughout the transition. During the Ending… 10 Don’t overreact to opposition and resistance. Ram-Air Parachute System Implementation Project CMIP, June 2015 CHAPTER 2 Communicate by actions. Do this by visiting other bases, providing timely assistance, allocation of funds and resources in a new way, and by conducting a ceremonial event to honor the past. In the Neutral Zone… People need control, understanding, support, and clear priorities. Utilize the Transition Monitoring Team (TMT) to hear what is happening in the Neutral Zone. During the New Beginning… Provide enough flexibility in the system to allow for customization of the situation that fits. Leader transition is usually ahead of the community, but allow followers to catch up. After the Transition… Consider organizational improvement in style, methods, and resources. Make suggestions on how the organization can learn and improve transition management based on your experience with the process. Figure 7 – Tasks and Tips for the Project Leader during the Transition 2. Base Managers Figure 8 displays tasks and tips for the Smokejumper Base Managers during each phase of the transition: PHASE Phase I: The Ending… TASKS / TIPS Provide the difficult information up front with much detail as possible. Describe what goes and what stays throughout each aspect of the change. Inform personnel of what is “over” and if it is over for everyone. Recognize that people need to process the information and allow some time for this. Recognize the perceived loss and its impact on your employees. Don’t ignore it. Do not mistake the emotional impact of perceived loss as bad morale. Engage employees in the process to help alleviate uncertainty and give back some sense of control. Communicate triggers that ensure the informational message reaches the targeted people, as quickly and as often as necessary. Identify dates of scheduled events such as training and readiness assessments, and if the dates shift, communicate that information as soon as possible. Honor the past for what it has accomplished and mark the ending as meaningful and memorable. Help people to progressively disengage from the past. Note that the way things are today is the result of past change. A good reference is the National Smokejumper Training Guide, Chapter 1, History of Smokejumping, which outlines the many changes in the program since its inception in 1939. 11 CHAPTER 2 Ram-Air Parachute System Implementation Project CMIP, June 2015 Ensure people know where to find support throughout the process. Phase II: The Neutral Zone Be aware of a decrease in people’s effectiveness and monitor occurrence of the following: (1) Some people may look elsewhere for work or miss work more often, (2) Old problems may re-emerge, (3) Priorities may become confusing, (4) Turnover may rise, (5) Teamwork may become undermined, (6) People may become polarized, disorganized, and/or slower to recognize safety concerns or hazards. Encourage, reorient, and redefine outlooks, attitudes, and values. Allow people to be creative. Identity opportunities for improvements to be made that have long been requested. Protect against or delay new changes until the smokejumper community is more prepared to handle them. Watch for perceptions of showing preference of one group over another. Utilize the transition monitoring team/people/source. Protect people, encourage people, give structure, and provide opportunities. Work with local union representatives on working conditions. Conduct “town hall” meetings with employees and their families. Phase III: The New Beginning Utilize the Communication Plan to ensure people are a part of the communication process throughout all phases of transition. Help the smokejumpers picture what the future will look like following the change and transition. Be consistent. Maintain momentum by ensuring quick successes. Symbolize the new identity. Celebrate successes. Figure 8 – Tasks and Tips for Smokejumper Base Managers during the Transition E. Transition Monitoring Team The function of the Transition Monitoring Team (TMT) is to provide awareness to the RACMAT in foreseeing the effects of the change and reactions to it. They can provide unfiltered communication to the RACMAT, review effectiveness of the communication to the smokejumper community, counter misinformation and rumors, and catch concerns before they get out of hand. Develop a Transition Monitoring Team. Identify and communicate what their purpose is, who is on the team, and how they will communicate with the RACMAT and those in the field. The purpose of the TMT is to provide reports to the RACMAT who will then be able to report to senior leadership on how the transition is progressing. 12 Ram-Air Parachute System Implementation Project CMIP, June 2015 CHAPTER 3 Chapter 3 - Change Implementation Process A. The National Strategy Some U.S. Forest Service Smokejumpers at the Northern Region’s three smokejumper bases have been training with ram-air parachutes since 2008. Entering the 2015 fire season, these three bases have approximately 82 smokejumpers trained and qualified in the ram-air parachute. The Department of Interior's (DOI) Bureau of Land Management (BLM) smokejumpers have provided assistance through a Memorandum of Understanding (MOU) between the Northern Region and the BLM. This experience with training, loft activities, and jumps with ram-air parachutes place the Northern Region in a key role, both able to add to their numbers of ram-air qualified smokejumpers and in a position to assist other Regions with their implementation. Elements in forging the National strategy are as follows: 1. A realistic range of time to accomplish the service-wide transition is 10 years. 2. Having a predictable, multi-year stream of funding to support the implementation and transition is essential. 3. Mixed loads of FS-14 round parachutes and ram-air parachutes will continue until completion of the implementation. 4. Qualifying a smokejumper on only one parachute system at a time is a sound guideline. 5. Ensuring that the national smokejumper operational capability is not diminished during the transition is of key importance. 6. Using current methods, the total time to train an experienced smokejumper on a ram-air parachute system is five weeks. a. Consider use of a “train the trainer” program to develop qualified U.S. Forest Service ram-air instructors. b. An academy approach to training would require additional analysis. c. Training offered by contractors is a positive potential component of the training of ramair smokejumpers. 7. Getting representatives of Region 4, Region 5, and Region 6 smokejumpers to Region 1 for a dialogue with their counterparts is a key step. 8. The U.S. Forest Service smokejumper program will go from a high skill and high parachute experience workforce to a high skill and low parachute experience workforce in the early years of the parachute system transition. 9. It will take much of the transition period to reacquire experience and confidence. 10. Personnel dedicated to the implementation are of key importance to transition success. Roles required include a U.S. Forest Service Ram-Air Parachute System Project Leader, Project Training Lead, Safety Management System (SMS) Specialist (Safety, Quality and Safety Assurance, Data Management), and MTDC Ram-Air Parachute System Specialist. 11. Establishing a U.S. Forest Service ram-air parachute systems equipment position at the Missoula 13 CHAPTER 3 Ram-Air Parachute System Implementation Project CMIP, June 2015 Technology Development Center (MTDC) is essential. 12. Develop a National Interagency Memorandum of Understanding (MOU) with the BLM. Revisit MOU yearly as the transition progresses. Establishing a detailed, multi-year National strategy will take additional analysis, planning, and involvement of Regional and National Fire and Aviation Management Program Leaders. B. Human Resource Considerations Identifying, understanding, and consistently and openly dealing with human resource considerations brought on by the transition are crucial to the project’s success. In this regard, the National Federation of Federal Employees (NFFE) has assigned two representatives to work with the Ram-Air Change Management Action Team (RACMAT). Fire and Aviation Management has identified two Assistant Directors to work with NFFE throughout the project. The RACMAT has identified a number of human factors. Most of these can be addressed without input from the Albuquerque Service Center (ASC). Some, however, will require ASC to evaluate and advise the RACMAT on how to proceed. See Appendix 3B for a detailed list of human factors. C. Initial Smokejumper Base Plans These plans are initial estimates made by the Smokejumper Base Managers. 1. Missoula Smokejumper Base Depending on some personnel factors, Missoula Smokejumper Base will achieve full implementation in 6 to 10 years. They strongly suggest that alternative training methods be considered. They are concerned that those who learn the ram-air system are learning it as they were trained. There are opportunities for innovation in ram-air parachute training that should be explored. In this regard, updating the programmatic guides for the smokejumper program is of key importance. See Appendix 3Ca for the details of the Missoula Base Plan. 2. West Yellowstone Smokejumper Base Twenty-three of the 26 jumpers at the West Yellowstone Smokejumper Base are qualified on the ram-air parachute system. Two of the three current round jumpers express a desire to transition in 2016. Rookies and transfers will be hired to staff 30 total smokejumpers in 2016, and they will be trained on the ram-air parachute system. One jumper will utilize the FS-14 round parachute system for several more years. See Appendix 3Cb for the details of the West Yellowstone Base Plan. 3. Grangeville Smokejumper Base The Grangeville Smokejumper Base will train three additional ram-air smokejumpers in 2015, which will give them a total of seven out of 30 smokejumpers using the ram-air parachute system. See Appendix 3Cc for the details of the Grangeville Base Plan. 14 Ram-Air Parachute System Implementation Project CMIP, June 2015 CHAPTER 3 4. McCall Smokejumper Base The McCall Smokejumper Base has one highly experienced former BLM ram-air smokejumper, specifically, one who has experience in training rookie candidates and veteran smokejumpers in ram-air flight. With the ability to utilize this smokejumper as a trainer, assistance from the Northern Region, dedicated funding, and an assumption that equipment and manufacturing won’t delay training, McCall could potentially complete the transition to a ram-air parachute system within six years. The time frame for full implementation could be reduced if there is an ability to export McCall smokejumpers for training elsewhere. Consideration for this assumes that U.S. Forest Service and Bureau of Land Management Smokejumper Training curriculum is identical. For this transition to be successful, newly trained ram-air smokejumpers should not have collateral duties such as spotter or overhead duties in their first year. See Appendix 3Cd for the details of the McCall Base Plan. 5. Redmond Smokejumper Base Redmond Smokejumper Base leadership has developed some general ideas on implementation, with many assumptions. They assume that other smokejumpers will be able to assist them with all aspects of the transition. They will need assistance in working with the Regional Fire and Aviation Management unit to develop a full understanding of the intent of the change and implementation. See Appendix 3Ce for the details of the Redmond Base Plan. 6. North Cascades Smokejumper Base North Cascades Smokejumper Base overhead have considered the initial steps that need to be taken to implement a ram-air parachute system. See Appendix 3Cf for the details of the North Cascades Base Plan. 7. Redding Smokejumper Base Redding Smokejumper Base would like to pursue qualifying about 10 smokejumpers as soon as possible. Region 5 Smokejumper Management is concerned about the ability of the ram-air parachutes to perform in some of California’s topography and would like to get feedback from experienced Redding jumpers on the performance of the ram-air parachute system. Based on feedback from experienced Redding smokejumpers, ram-air implementation in Region 5 will go as fast or as slow as practical, while still meeting full implementation within 10 years. See Appendix 3Cg for the details of the Redding Base Plan. D. Operations Plan An Operations Plan will be developed after the Decision Memo is signed, tentatively in the fall of 2015. The Operations Plan will detail actions that will be taken to implement the Change Management Implementation Plan (CMIP). It will be developed by the Ram-Air Change Management Action Team (RACMAT). E. Measurement of Success Implementation actions associated with the CMIP are shown at the end of this document in the Action Tracker. This Action Tracker will be updated by the Project Leader at intervals to be determined and will 15 CHAPTER 3 Ram-Air Parachute System Implementation Project CMIP, June 2015 serve as a way to measure the success of the change. 16 Ram-Air Parachute System Implementation Project CMIP, June 2015 CHAPTER 3 This page intentionally left blank. 17 CHAPTER 4 Ram-Air Parachute System Implementation Project CMIP, June 2015 Chapter 4 - Change Planning and Data Collection A. Project Documentation Assembling pertinent documentation is crucial for the success of the transition. Documentation from the first inception of the ram-air parachutes as a trial in Region 1 was not formalized into a study or change plan. Hence, data that is needed to complete the desired documentation must be assembled, including test documents, decision documents, and delivery system data. Begin to gather documentation from the Region 1 experience with introduction of the ram-air system into the U.S. Forest Service. Gather as much supporting information as is available and begin to organize a documentation process. Documents from all previous activities will then become the supporting information for the ram-air system implementation. • Collect information from the Region 1 ram-air program, BLM, and smokejumper management (i.e., loft, training, operations, and management considerations). B. Administrative Direction Documents Administrative direction documents must also be assembled, including the following items that were addressed in Chapter 1: • Obtain in writing the leadership structure, responsibilities, and accountabilities at all levels. • Identify and document who has the safety responsibilities, accountability, and authority. C. Ram-Air Change Management Action Team (RACMAT) 1. Purpose of the RACMAT The Ram-Air Change Management Action Team (RACMAT) is formed for the effort of guiding the smokejumper program through the planning, implementation, and transition of the change to the ramair parachute system. Under the leadership of the U.S. Forest Service Ram-Air Parachute Implementation Project Leader, the RACMAT serves as the steering committee for planning, managing, monitoring, and documenting the process. Ram-Air Change Management Action Team Checklist Identify size of RACMAT. Determine if experience base of members is appropriate. Provide change management and/or transition management training or orientation as needed for the group to understand team tasks and challenges in guiding the process. Figure 9 – RACMAT Checklist 18 Ram-Air Parachute System Implementation Project CMIP, June 2015 CHAPTER 4 2. Duties of the RACMAT Duties of the RACMAT include the following: 1. Assign roles and responsibilities such as leadership, sub-groups, communication plan, and documentation processes. 2. Facilitate a ram-air readiness assessment nationally and at each base. 3. Develop the Change Management and Implementation Plan (CMIP). 4. Perform detailed planning for the change process which includes collection of documentation for loft, training, operations, communication, and personnel, at a minimum. 5. Development of the implementation process, including events, dates, training activities, facilities, equipment, etc. 6. Ensure progress of the implementation process, including the attainment of benchmarks and significant milestones. 7. Document and share successes and challenges with the change and transition process. 8. Develop the transition management strategy as identified in Chapter 2. 9. Develop the change risk management and quality and safety assurance processes. 10. Closely monitor the transition through the three Transition Phases—the Ending, the Neutral Zone, and the New Beginning—both nationally and at each base. D. Documentation Process The documentation process describes all of the elements of the CMIP and provides a storehouse for change management activities and any adjustments to the plan that may be required during the implementation process. It should be centrally located to provide ease of access for those who need to consult the data. The documentation process establishes an archive for historical data in order to capture the starting point and continual improvements along the way. The documentation process should include, but is not limited to: 1. Purpose for change documents. 2. Change management policies and objectives. 3. Change management processes and procedures. 4. Change Management Action Team Charter. 5. Change management risk assessment and mitigation documents. 6. Change quality and safety assurance documents. a. Action Tracker. b. Measurement of success documents (benchmarks and milestones). c. Identification of emerging hazards through After Action Review (AAR) documents and reporting systems. 19 CHAPTER 4 Ram-Air Parachute System Implementation Project CMIP, June 2015 d. Improvement measures for effectiveness of the plan. 7. Communication plan and outputs. 8. Training programs and outputs. 9. Transition management strategy and outputs. 10. Outputs from the change management processes. Access to documents should be centrally located with a data management position and a National Smokejumper website should be developed with links to the following: 1. Ram-air transition information 2. Malfunction Abnormality Reporting System (MARS) database 3. Smokejumper Parachute Landing Injury Data System (MTDC) 4. Mission incident reports 5. National Operations Report 6. Base reviews 7. Aviation Safety Communiqué (SAFECOM) reports 8. Annual Smokejumper Base Reports 9. National Smokejumper Reports 10. Lessons learned 11. After Action Reviews 12. Documentation of defined roles, responsibilities, and authorities 13. Memorandum of Understanding (MOU) documents 14. Smokejumper Base Ram-Air Readiness Assessments 15. Gap Analysis checklists 16. Questionnaire, questionnaire results, questionnaire response analysis reports 17. Risk Assessments 18. Risk Assessment Action Plans E. Change Management and Implementation Gap Analysis Gap analysis is a tool to help determine (1) what policies, procedures, guides, manuals, training and other arrangements are already in place and might readily receive the ram-air parachute system and implementation, and (2) where there are “gaps” that may require further development. A gap analysis may also help determine where there are vulnerabilities that arise as a consequence of the change and the interaction between people and the specific features of the change. The RACMAT will design a Smokejumper Base Ram-Air Readiness Assessment Checklist that will meet gap analysis intent and outline requirements for implementation of a ram-air system at each base. A 20 Ram-Air Parachute System Implementation Project CMIP, June 2015 CHAPTER 4 blank copy of this checklist will be inserted in Appendix 6B of the CMIP, while completed checklists will be stored in a central data management location. A Smokejumper Base Preparedness Review Checklist will also be developed for use during preseason base reviews. This checklist will include known gaps in readiness. Sources that can provide detailed information for items that may be appropriate to include on these checklists to meet the intent of a gap analysis can be obtained from the National Aviation Safety Branch Chief. Also consider the following: 1. Complete current work being performed including loft, training, and canopy evaluation. 2. Develop a Memorandum of Understanding with Bureau of Land Management. 3. Input to the Interagency Smokejumper Operations Guide (ISMOG). 4. Input to the U.S. Forest Service National Smokejumper Training Guide. 5. Identify Forest Service smokejumper canopy program gaps. See the BLM Canopy Evaluation Process. Subgroups should consider the following items: Subgroup Items to Consider in Gap Analysis Loft Loft procedures Input to changes in ISMOG National canopy evaluation process Training Training procedures Input to changes in ISMOG U.S. Forest Service National Smokejumper Training Guide MTDC Canopy evaluation plan Input to changes in ISMOG Figure 10 -- Subgroup Considerations for Gap Analysis Once the gap analysis is complete, it will provide the Change Management Implementation Team a “snapshot” of the readiness of the smokejumper program as a whole. Gaps in readiness will be identified and then addressed to ensure a safe and successful implementation of the change. F. Contingency Plan for a Critical Event during Implementation Events may occur which require rapid assessment and possible course correction during implementation. Examples of this type of event could be the inability of needed ram-air parachute system equipment to be procured in a timely manner for training, a mishap during training, a rise in safety concerns, or equipment concerns that might initiate a safety stand-down. Should an event of this type occur, the Assistant Director, Aviation Management and staff would need to rapidly assess the situation, include the RACMAT in an analysis of the situation, and determine the pathway forward. Depending on the type of event, and timing and duration of the problem, alternatives ranging from short-term pause to much more drastic action could be implemented. A key to success in this effort will be to have viable alternatives available throughout the implementation process. A contingency plan for a critical event during implementation of the change will be developed by the RACMAT. It will be identified and developed in the Operations Plan. 21 CHAPTER 5 Ram-Air Parachute System Implementation Project CMIP, June 2015 Chapter 5 - Change Risk Management Processes A. Change Risk Management The change risk management process is designed to manage the risks related to and introduced by the changes implemented into and impacting the smokejumper program. Specifically, hazards must be identified, and mitigation measures identified, defined and rated for their efficacy and cost benefit. The criticality (degree of impact to safety) of a system or activity must be identified along with the hazards. Approaching hazard identification from several perspectives can help reveal hazards. Three different perspectives or processes can be used: predictive, proactive, and reactive. These perspectives are summarized in Figure 11. Hazard Identification Approach Description Predictive This approach applies known information about a system or activity to the anticipated future operation. Proactive This approach identifies hazards within the current program or system that may exceed current controls if a change is introduced. These hazards are identified through employee reporting systems, questionnaires, and program data that may be available through annual reports, manufacturer information, and other sources. Reactive Since it is very difficult to completely and accurately identify all hazards when introducing a new approach, a reactive process is important to gather hazard information that can only be identified when the change has been put into operation for a period of time. These hazards are identified through monitoring methods including After Action Reviews, etc. Figure 11 – Hazard Identification Perspectives B. Identify and Assess Current Smokejumper Program Risk Assessments In 2010, the Northern Region (Region 1) completed four hazard and mitigation measure tables regarding the Smokejumper program. These risk assessments are as follows and can be found in the document data archives described in Chapter 4: • U.S. Forest Service Parachute System (FS-14) • Bureau of Land Management Parachute System (Ram-Air) • U.S. Forest Service Region 1 Operations Using Two Systems • U.S. Forest Service Smokejumper Aircraft In March 2013, the U.S. Forest Service accepted the Safety Impact Analysis for Smokejumper Operations and Smokejumper Aircraft Operations (U.S. Forest Service 2013). 22 Ram-Air Parachute System Implementation Project CMIP, June 2015 CHAPTER 5 In the fall of 2014, the U.S. Forest Service updated the three Region 1 hazard and mitigation measure tables that related to parachute systems and proposed an implementation plan (Programmatic Risk Assessment and Safety Assurance Report for Smokejumper Operations and Smokejumper Aircraft Operations, Washington Office Implementation Plan, 2014). See Appendix 5A for the updated hazard and mitigation measure tables. Risk assessments are in place that are continually revisited to monitor the effectiveness of hazards and mitigation measures and to document newly identified hazards. C. Identify Hazards, Risks, and Mitigation Measures Related to the Change A separate risk assessment should be developed that specifically addresses the hazards and mitigation measures related to and introduced by the changes implemented into and impacting the smokejumper program. 23 CHAPTER 6 Ram-Air Parachute System Implementation Project CMIP, June 2015 Chapter 6 - Change Quality and Safety Assurance Process A. Purpose of Change Quality and Safety Assurance The purpose of the Change Management and Implementation Plan (CMIP) is to assure safety throughout implementation, and meet leader’s intent and the goal and objectives of the change. The change quality and safety assurance process provides feedback on controls and hazard mitigation measures identified in the change risk management and other risk assessment documents pertinent to the smokejumper program. This process is the primary source for evaluating the effectiveness of controls as they are put into action in the field. It also assures that the intent of the Change Management and Implementation Plan (CMIP) is being met. Change Quality Assurance Before During After Are we ready? Are we mitigating risks? How well is it working? Figure 12 – Change Quality Assurance: Before, During and After B. Responsibilities for Change Quality and Safety Assurance The following responsibilities for Change Safety Assurance should be assigned: 1. Identify activities and actions that should be accomplished by the Ram-Air Change Management Action Team (RACMAT). 2. Identify activities and actions that should be accomplished by smokejumper safety personnel and aviation safety personnel. 3. Determine information that needs to be collected and analyzed within the data information archives. 4. Determine how After Action Reviews will be captured, documented, and reviewed. As appropriate, ensure timely updates are made to the ISMOG and MOU with the BLM. Consider annual updates completed by February 15. 5. Review effectiveness of the Transition Monitoring Team (TMT). 6. Assure change leadership and organizational requirements are met. Ensure key supervisory positions at the base, Forest, Regional, and National levels are filled. 7. Verify the risk assessment and mitigation measures in the field. 8. Ensure quality assurance feedback to the Change Management Action Team is timely. 9. Determine how to capture emerging hazards and trends. Determine how to expeditiously communicate, mitigate, and incorporate them into the Change Management and Implementation Plan (CMIP). 10. Document the sources of these emerging hazards and trends. Ensure they are included in the data information managed by the SMS Specialist (Safety, Quality and Safety Assurance, Data Management) position. 24 Ram-Air Parachute System Implementation Project CMIP, June 2015 CHAPTER 6 B. Data Monitoring and Analysis of Change Activities and Methods Schedule analysis reviews that look at documented activities to ensure trends and emerging hazards are not slipping through the implementation unnoticed. Schedule these reviews to allow for a broad look over extended periods of time (semiannually, annually, etc.). Tools that can be used to measure success and shortcomings include the following: 1. After Action Reviews 2. Field Observations 3. Malfunction Abnormality Reporting System (MARS) Database 4. Smokejumper Parachute Landing Injury Data System (MTDC) 5. Aviation Safety Communiqué (SAFECOM) Reports 6. SAFENET 7. Interagency Smokejumper Master Action Database 8. Smokejumper Base Ram-Air Readiness Assessment (to be developed) results 9. Forest Readiness Reviews 10. Base Reviews 11. Smokejumper Base Preparedness Review (to be developed) results 12. Gap Analysis results and action plans 13. Action Tracker progress and timeline achievements 14. Risk Assessments 15. Mission incident reports 16. Process for documenting change of equipment and procedures (to be developed) C. Evaluating Performance of the Change Implementation A primary finding for Change Safety Assurance is whether or not the change implementation is meeting the objectives defined in Chapter 1, A. Change Policy, 1. Leader’s Intent. If benchmarks or milestones intended to keep the change implementation on track are not being met, feedback through the system via the Transition Monitoring Team, the Safety Management System (SMS) Specialist, reporting system, or other means should trigger modifications to meet the objectives. Considerations in evaluating performance of the change implementation include the following: 1. Measure success through accomplishment of timeline or activity targets and benchmarks. 2. Validate effectiveness of safety elements, training processes, loft procedures, and documentation reviews. 3. Eliminate or modify risk controls that have unintended consequences or have run their course. 25 CHAPTER 6 Ram-Air Parachute System Implementation Project CMIP, June 2015 4. Ensure a feedback system is built into the Communication Plan and Transition Monitoring Team to provide for communication to the Change Management Action Team, management, and smokejumper community. 5. Verify the risk assessment process through observations and other methods as it is being used in the field or workforce. D. Identifying Emerging Hazards and Changes This is the opportunity to assess risk or hazards that have been identified during field observations and implementation activities. It is also a time to identify changes that are taking place that weren’t anticipated. Hazards identified during change implementation should be fed back into the risk management process and mitigated. Unanticipated change processes that begin to work for the program should be recognized. Update the Change Management and Implementation Plan (CMIP) with the more effective and efficient actions. Continually work to improve the CMIP. E. Confirmation of Quality Assurance Processes This is the opportunity to ensure current quality assurance procedures and processes will encompass all new changes implemented into the system (i.e., ensuring the ram-air system can be identified in SAFECOM and SAFENET categories). 26 Ram-Air Parachute System Implementation Project CMIP, June 2015 CHAPTER 6 This page intentionally left blank. 27 CHAPTER 7 Ram-Air Parachute System Implementation Project CMIP, June 2015 Chapter 7 - Change Management Promotion Change management promotion provides a means of continual, effective, and targeted communication to ensure the correct information is being provided to the intended audience. A. Change Management Communication Plan and Processes A draft Communication Plan has been developed (U.S. Forest Service Communication Product, Topic: U.S. Forest Service Smokejumper Program Transitioning to Ram-Air Parachutes). It will be updated when a Decision Memorandum is signed, continually updated as needed, and held outside of this plan. B. Training Materials and Methods to Implement the Change New training, including materials and methods, needs to be developed, tested, documented, implemented, and evaluated. Until training materials are developed, the U.S. Forest Service will use the BLM Ram-Air Training Manual (RATM). A Training Plan will be part of the Operations Plan. The U.S. Forest Service Smokejumper Training Guide (2008) will be revised and is included in the CMIP by reference. 28 Ram-Air Parachute System Implementation Project CMIP, June 2015 CHAPTER 7 This page intentionally left blank. 29 GLOSSARY Ram-Air Parachute System Implementation Project CMIP, June 2015 Glossary and Acronyms AAR -- After Action Review AAD – Automatic Activation Device ADFF -- Aerial-Delivered Firefighter Aerial-Delivered Firefighter (ADFF) – A firefighter who is delivered by a fixed-wing aircraft or a helicopter. After Action Review (AAR) – A structured review or debrief process for analyzing what happened, why it happened, and how it can be done better by the participants and those responsible for the project or event. Albuquerque Service Center (ASC) – Consists of the U.S. Forest Service’s National Service Centers for Human Resources, Budget and Finance, and Information Management. ASC -- Albuquerque Service Center BLM -- Bureau of Land Management Bureau of Land Management – A U.S. Department of Interior agency that sponsors two Smokejumper Bases, one in Boise, ID and one in Fairbanks, AK. Change – Change involves developing a means of placing something new into a current system or program to address a given problem. Change Management – Considerations and plans to manage internal and external disruptions to an organization or program. Change Management Action Team (CMAT) – A team chartered to develop a CMIP and provide guidance for a change management and implementation project. The CMAT for the U.S. Forest Service Ram-Air Parachute System Implementation Project is referred to as the RACMAT (Ram-Air Change Management Action Team). Change Management and Implementation Plan (CMIP) -- A detailed plan that describes the steps and processes that will be used to achieve the goal of the change. The Change Management Team is responsible for development of the CMIP; the Project Leader is responsible for tracking accomplishment of the plan. Change Safety Assurance – A safety process of management functions that systematically provides confidence that the organization's change processes are meeting the safety controls identified in the Change Risk Management process and is on schedule. CMAT – Change Management Action Team CMIP -- Change Management and Implementation Plan 30 Ram-Air Parachute System Implementation Project CMIP, June 2015 GLOSSARY CPS -- Complete Parachute Solutions (CPS) of Coolidge, Arizona Criticality -- Relates to the potential consequences of equipment being improperly operated or an activity being incorrectly executed. Department of Interior (DOI) – A Department of the Federal government responsible for numerous natural resource agencies and programs, including the Bureau of Land Management (BLM). DOI -- Department of Interior FAA - Federal Aviation Administration FS-14 parachute – The main parachute currently used by U.S. Forest Service Smokejumpers. It is a 28 gore poly-conical canopy which comes in three sizes: 32 foot, 30 foot, and 28 foot. Each size is designed for jumpers of different weights. The H-5 harness and FS-14R reserve are used with the system. Because of its shape while deployed, it is often referred to as a “round” parachute. Round parachutes are purely a drag device unlike the ram-air types. A round parachute provides no lift. Gap Analysis -- The purpose of a safety management system gap analysis is to locate safety processes within a program where elements are not being performed. This creates “gaps” between the safety processes of a program and implementation on the ground. This analysis will help disclose which processes may exist and are minimally effective as well as processes that are in place and are being implemented well at the field level. Implementation – Implementation means to carry out, put into action, perform, to complete, to satisfy or to fulfill (www.dictionary.reference.com). Interagency Smokejumper Master Action Database – A web-based database that tracks smokejumper activity, including but not limited to fire assignments, fire and practice jumps, and parachute records. Used to generate summary reports and statistics, it went into production in 2004 and currently stores data from 2004 to present. ISMOG -- Interagency Smokejumper Operations Guide ISPOG -- Interagency Smokejumper Pilot’s Operations Guide Malfunction Abnormality Reporting System (MARS) -- MARS is a database maintained on the U.S. Forest Service Intranet by the Missoula Technology and Development Center (MTDC). This site was developed to track any abnormality or malfunction in the equipment involved in getting the smokejumper from the airplane to the ground. There are actually two MARS databases, one maintained by the U.S. Forest Service at MTDC, and another maintained by the BLM that is included in the Interagency Smokejumper Master Action Database. Memorandum of Understanding (MOU) – A formal agreement between agencies authorizing collaboration on a common project. Missoula Technology and Development Center (MTDC) – One of the two Technology and Development Centers of the U.S. Forest Service. MTDC includes the U.S. Forest Service’s Parachute Technology Project. 31 GLOSSARY Ram-Air Parachute System Implementation Project CMIP, June 2015 Mixed Load(s) -- Smokejumper flights that contain personnel equipped with ram-air parachutes and others equipped with round parachutes. MOU -- Memorandum of Understanding National Federation of Federal Employees (NFFE) – The union that represents a large number of U.S. Forest Service bargaining unit employees. NFFE – National Federation of Federal Employees Outputs – Results of a process, plan, or activity that is documented and communicated throughout the program or organization. Parachute system – Term used to describe the major components of a parachute delivery system which includes deployment method, harness, containers, main and reserve parachutes, and their sub components. Phase I “The Ending” – The first phase in the process of transition. Whenever there is a change implemented into an organization, employees and managers alike have to let go of something. Endings create a sense of loss or require a “letting go” of something and that is where management will find themselves dealing with resistance. (Bridges, W., Bridges, S. 2009. Managing Transitions: Making the Most of Change. Third edition. Perseus Books Group, Philadelphia, PA. pg. 4-5.) Phase II “The Neutral Zone” – The second phase in the process of transition. The Neutral Zone is the period after the change implementation has begun; the old ways are gone, but the new way isn’t “comfortable” yet or working satisfactorily. This is where management could get impatient with the time it seems to be taking for the change to be fully operational and effective. A difficult time for both the organization and the workforce. (Bridges, W., Bridges, S. 2009. Managing Transitions: Making the Most of Change. Third edition. Perseus Books Group, Philadelphia, PA. pg. 4-5.) Phase III “The New Beginning” – The third phase in the process of transition. This phase is marked by new energy and confidence. People have moved past a sense of loss, and have sorted out their place and future within the change process. They are once again comfortable in their work. (Bridges, W., Bridges, S. 2009. Managing Transitions: Making the Most of Change. Third edition. Perseus Books Group, Philadelphia, PA. pg. 4-5.) QA – Quality Assurance Quality Assurance (QA) – Quality assurance evaluates for compliance to current and future policy and standards; effectiveness of the policy and standards for us; and suitability of the policy and standards in achieving U.S. Forest Service goals. RACMAT – Ram-Air Change Management Action Team Ram-Air Change Management Action Team (RACMAT) – The U.S. Forest Service Ram-Air Parachute Project Change Management Action Team. A team chartered to develop the CMIP and provide guidance for the U.S. Forest Service Ram-Air Parachute System Implementation Project. 32 Ram-Air Parachute System Implementation Project CMIP, June 2015 GLOSSARY Ram-air parachute -- Also referred to as a “square” parachute. All Bureau of Land Management smokejumpers and selected U.S. Forest Service Northern Region smokejumpers utilize them as their primary main parachute including the DC-7 and CR-360 models. Ram-air parachutes are highly steerable and can generate lift. RASM -- Regional Aviation Safety Manager RATM – BLM Ram-Air Training Manual SAFECOM – U.S. Forest Service Form FS 5700-14, SAFECOM: Aviation Safety Communiqué, used to report aviation mishaps or hazards; this form also is approved for interagency use as Form AMD-34. SAFENET – A program with a form designed for reporting and correcting unsafe situations and for sharing critical safety information related to fire operations (wildland and prescribed). It has three primary purposes: (1) to provide immediate reporting and correction of unsafe situations in fire operations, (2) to provide a vehicle for sharing important safety information throughout the fire community, and (3) to provide long-term data to assist in identifying trends (www.fs.fed.us/fire/safety/safenet/safenet.html). Safety Management System (SMS) – A quality management approach for controlling risk that provides an organizational framework for constructing and supporting a sound safety culture that actively controls exposure to risk. SMS includes safety policy, safety risk management, safety assurance, and safety promotion. Smokejumper Base Preparedness Review – An on-site review of a smokejumper base to determine its general preparedness prior to a fire season. A checklist will be developed to facilitate and document this review. A blank copy of the checklist will be inserted in Appendix 6A of this CMIP, while actual completed forms will be inserted in Appendix 4A. Smokejumper Base Ram-Air Readiness Assessment – An on-site assessment of a smokejumper base to determine its readiness to implement ram-air parachute operations. A checklist will be created to facilitate and document this assessment. A blank copy of the checklist will be inserted in Appendix 6B of this CMIP, while actual completed forms will be inserted in Appendix 4B. Smokejumper Parachute Injury Landing Data System – Missoula Technology Development Center (MTDC) database for documenting smokejumper injuries since 1992. Commonly referred to as the “Smokejumper Injury Database.” SMS – Safety Management System Terms of Reference – A statement of the operational background and organizational intent in deciding composition of the Change Management Action Team and its activities and interactions within the Change Management Plan. TMT – Transition Monitoring Team Transition – Transition is the result of incorporating change into the system which then impacts the people within a particular program. Transition Management – A detailed process that addresses change from a personal level for the 33 GLOSSARY Ram-Air Parachute System Implementation Project CMIP, June 2015 workforce with a plan that will orient the change implementation by selecting, designing and scheduling events, actions and projects that move people through the three transition phases. Transition Monitoring Team (TMT) – A team selected to closely track the implementation of change to provide independent assurance that the change is successful. Transition Phases – There are three transition phases: (1) the Ending, (2) the Neutral Zone, and (3) the New Beginning. These phases are how people move through a significant change on a personal level. 34 Ram-Air Parachute System Implementation Project CMIP, June 2015 GLOSSARY This page intentionally left blank. 35 REFERENCES Ram-Air Parachute System Implementation Project CMIP, June 2015 References Bridges, W., Bridges, S. 2009. Managing Transitions: Making the Most of Change. Third edition. Perseus Books Group, Philadelphia, PA. 192 pgs. Bureau of Land Management. 2010. Ram-Air Parachute Training Manual. Boise, ID. 232 pgs. Bureau of Land Management. 2012. Letter regarding possible collaboration on ram-air parachute systems. Fairbanks, AK and Boise, ID. (Authors Bill Cramer and Hector Madrid). 2 pgs. Poynter, Dan. Undated. The Parachute Manual: A Technical Treatise on Aerodynamic Decelerators, Volume 1. Third edition. Para Publishing, Santa Barbara, CA. 592 pgs. Poynter, Dan. 1991. The Parachute Manual: A Technical Treatise on Aerodynamic Decelerators, Volume 2. Fourth edition. Para Publishing, Santa Barbara, CA. 416 pgs. U.S. Department of Transportation, Federal Aviation Administration. 2005. Parachute Rigger Handbook. 344 pgs. U.S. Forest Service. Undated. MOU between R-1 and the BLM regarding the ram-air parachute. Northern Region, Missoula, MT. U.S. Forest Service. Undated. Second MOU between R-1 and the BLM regarding the ram-air parachute. Northern Region, Missoula, MT. U.S. Forest Service. 2008. National Smokejumper Training Guide. Washington Office, Washington, DC. 125 pgs. U.S. Forest Service. 2010. Four Hazard and Mitigation Measure Tables, Northern Region, Missoula, MT. (Author Ron Hanks and Gary Morgan) 4 pgs. U.S. Forest Service. 2011. Change Management and Implementation Guide. Washington Office, Washington D.C. First edition. 34 pgs. U.S. Forest Service. 2011. Interagency Smokejumper Operations Guide – U.S. Forest Service version. Washington Office, Washington, DC. 92 pgs. U.S. Forest Service. 2012. Briefing Paper – Evaluation of possible change in U.S. Forest Service smokejumper parachute delivery system. Washington Office, Washington D.C. (Author Tim DeHaas). 2 pgs. U.S. Forest Service. 2013. Briefing Paper – Enhancing smokejumper ability to meet U.S. Forest Service roles and mission. Washington Office, Washington D.C. (Author Tim DeHaas.) 4 pgs. U.S. Forest Service. 2013. Memo from Deputy Chief Hubbard approving use of ram-air parachutes in all Regions. Washington Office, Washington D.C. (Author unknown). U.S. Forest Service. 2013. Minutes of USFS Smokejumper Base Managers meeting. Washington Office, Washington D.C. (Author Tim DeHaas). 36 Ram-Air Parachute System Implementation Project CMIP, June 2015 REFERENCES U.S. Forest Service. 2013. Safety Impact Analysis for Smokejumper Operations and Smokejumper Aircraft Operations. Boise Interagency Fire Center. Boise, Idaho. 350 pgs. U.S. Forest Service. 2013. Smokejumper Ram-Air Decision and Implementation Timeline draft. Washington Office, Washington D.C. (Tim DeHaas). 1 pg. U.S. Forest Service. 2014. Programmatic Risk Assessment and Safety Assurance Report for Smokejumper Operations and Smokejumper Aircraft Operations, Washington Office Implementation Plan. Draft version 2.2, December 16, 2014. 68 pgs. U.S. Forest Service. 2014. Region 1, Ram-Air Loft Guidelines. Northern Region, Missoula, MT. (Author unknown). 1 pg. U.S. Forest Service. 2014. Smokejumper Evaluation of a Potential Transition to Ram-Air Parachute Delivery System. Washington Office, Washington D.C. (Multiple authors) 19 pgs. U.S. Forest Service. 2014. U.S. Forest Service November 2014 Update. 2010 Region 1 Risk Assessment of BLM Parachute System in U.S. Forest Service Operations and U.S. Forest Service Operations in Two Systems. December 7, 2014. Draft. 13 pgs. U.S. Forest Service. 2015. USDA Forest Service Communication Product. Topic: U.S. Forest Service (FS) Smokejumper Program Transitioning to Ram-Air Parachutes. March 24, 2015. Draft. U.S. Forest Service. Smokejumper Parachute Landing Injury Data System. Missoula Technology Development Center, Missoula, MT. 37 APPENDICES Appendices 38 Ram-Air Parachute System Implementation Project CMIP, June 2015 Ram-Air Parachute System Implementation Project CMIP, June 2015 APPENDICES This page intentionally left blank. 39 APPENDICES Ram-Air Parachute System Implementation Project CMIP, June 2015 Appendix 1A - Change Management Action Team Charter To be developed. 40 Ram-Air Parachute System Implementation Project CMIP, June 2015 APPENDICES This page intentionally left blank. 41 APPENDICES Ram-Air Parachute System Implementation Project CMIP, June 2015 Appendix 1B -- Change Management Action Team Members Members of the Ram-Air Change Management Action Team (RACMAT) as of May 2015 are listed below. Several other employees previously served on the RACMAT during the development of the Change Management Implementation Plan (CMIP). 42 Daren Belsby Smokejumper Base Manager, North Cascades Joe Brinkley Smokejumper Base Manager, McCall Tony Johnson (Acting) National Smokejumper Program Manager Joe Duran Forest Service Council (FSC) Union Representative, Chair NFFE Fire and Aviation Committee, Wilderness Trail Manager, Los Padres National Forest Mike Fritsen Smokejumper Base Manager, Missoula Jennifer Jones Public Affairs Specialist, National Headquarters John Kovalicky MTDC Smokejumper Equipment Specialist Pete Lannan Smokejumper Base Manager, West Yellowstone Josh Mathiesen Smokejumper Base Manager, Redding Kurt Rohrbach Missoula Smokejumper, Union Representative Bill Selby Smokejumper Base Manager, Redmond Chris Young Acting Smokejumper Base Manager, Grangeville Vacant Line Officer Representative Vacant Regional Aviation Officer Vacant Regional Aviation Safety Manager Ram-Air Parachute System Implementation Project CMIP, June 2015 APPENDICES This page intentionally left blank. 43 APPENDICES Ram-Air Parachute System Implementation Project CMIP, June 2015 Appendix 1C -- Delegation of Authority to Project Leader To be developed. 44 Ram-Air Parachute System Implementation Project CMIP, June 2015 APPENDICES This page intentionally left blank. 45 APPENDICES Ram-Air Parachute System Implementation Project CMIP, June 2015 Appendix 1D – Project Organization Roles and Responsibilities This appendix describes the roles and responsibilities of the U.S. Forest Service Ram-Air Parachute System Project Leader, Project Training Lead, SMS Specialist, and MTDC Ram-Air Parachute System Specialist positions. 1. Project Leader Roles and responsibilities for the Project Leader are as follows: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. Facilitate all aspects of the Change Management Implementation Plan (CMIP) for the project. Coordinate with the Ram-Air Change Management Action Team (RACMAT). Act as representative to Albuquerque Service Center (ASC) on human resource issues. Be the point of contact for the Washington Office for all issues. Lead implementation of the Communication Plan. Be the point of contact between the U.S. Forest Service and Bureau of Land Management (BLM). Administer the interagency agreement with BLM. Manage the project with the National smokejumper community. Administer all documents and data. Lead efforts for all direction changes needed. Coordinate with Missoula Technology Development Center (MTDC). Provide oversight of the Transition Monitoring Team (TMT). Manage project budget. Manage project timelines. Ensure quality assurance mechanisms are in place for execution of the CMIP. Assemble and lead project staff. Define and coordinate work of all subcommittees. 2. Project Training Lead Roles and responsibilities for the Project Training Lead are as follows: 1. Duties will be defined in the Operations Plan. 3. SMS Specialist (Safety, Quality and Safety Assurance, Data Management) Roles and responsibilities for the Safety Management System (SMS) Specialist are as follows: 1. Duties will be defined in the Operations Plan, with input from RASM(s) to support the SMS Specialist position. 2. Manage safety, quality and safety assurance, and all project data. 4. MTDC Ram-Air Parachute System Specialist Roles and responsibilities for the Missoula Technology Development Center (MTDC) Ram-Air Parachute System Specialist are as follows: 1. Provide support for the U.S. Forest Service ram-air parachute system at MTDC 46 Ram-Air Parachute System Implementation Project CMIP, June 2015 2. 3. 4. 5. 6. 7. 8. 9. 10. APPENDICES Establish Forest Service research and development for ram-air parachute systems. Obtain drawings for ram-air parachute system from the Bureau of Land Management. Provide direction on standardization and maintenance of equipment. Explore developing contractor support to manufacture equipment. Develop modifications to existing directive documents. Coordinate all duties with other aspects of the MTDC smokejumper support project. Provide technical support and consistent interpretations to the smokejumper base managers. Integrate this effort with MTDC support for currently used parachute systems. Coordinate the manufacturing and inspection processes in procurement. 5. Subgroups Designated to Support the Implementation Parachute Loft 1. 2. 3. 4. Seven members (one per base, including a chairperson). Loft managers (or designee) from each smokejumper base to be a member. Provide guidance regarding documentation, manufacturing, scheduling, etc. Loft Chairperson is to be an established position at MTDC. Training 1. 2. 3. 4. Seven members (one per base, including a chairperson). Training Manager (or designee) from each smokejumper base to be a member. Ram-air experienced trainers, as needed. Consider a “Not-to-Exceed” (NTE) position or detail working for the Ram-Air Project Leader. Operations Safety 1. Safety Officer (smokejumper). 2. Regional Aviation Safety Managers (RASMs). 3. RASM and Safety Officer would investigate the ability to have a smokejumper safety specialist from each base. Communication/Public Relations 1. Internal communications. 2. Monitoring. 47 APPENDICES Ram-Air Parachute System Implementation Project CMIP, June 2015 Appendix 2A – Smokejumper Questionnaire Regarding Potential Transition The text of the questionnaire was as follows: “Fire and Aviation Management Union Partnership Ram-Air Parachute Transition Hello, Forest Service Fire and Aviation Management (FAM) and NFFE National are collaborating to get your input regarding the potential transition in parachute systems. Union representatives (Forest Service Council) and FAM are providing this survey to all CURRENT Forest Service Smokejumpers so that your input can be factored into the decision­making process affecting the future USFS Smokejumper program. This process is part of Pre­Decisional Involvement (PDI) and it is the Union’s role to negotiate implementation of any changes that affect the Bargaining Unit. The intended respondents for this survey are ALL current Forest Service smokejumpers, including temporary employees. (Participation cannot be accepted from retired or ex­smokejumpers, as they no longer represent the current workforce, nor from BLM smokejumpers.) ALTHOUGH SOME OF YOU MAY HAVE RECENTLY COMPLETED A SIMILAR SURVEY, WE ASK THAT YOU PLEASE TAKE THE TIME TO PROVIDE YOUR COMMENTS AGAIN AS THE SURVEY HAS BEEN MODIFIED. THIS SURVEY WILL BE THE "OFFICIAL SURVEY" that will be recognized as input from the current USFS Smokejumper Community. Your response is confidential and anonymous. It is not possible to attach any identity to any response. Responses to the survey will be analyzed and then shared with FAM. It is important that you take this opportunity to provide your professional input and concerns. For clarification, the decision being considered is for USFS to completely adopt the BLM Drogue Deployed Ram-Air Delivery System, and ending use of the Static Line Deployed Round Parachutes within the next 10 years. This survey will be open until Monday, September 30, 2013 at 12:00 noon. 1. How many years have you been an operational smokejumper? Less than 2 2 to 5 5 to 10 More than 10 Please review the data in the table below regarding smokejumper injuries by location for 2001-2012. After reviewing, please scroll down to the next question and provide your comments concerning the injury information, as it relates to the possibility of transitioning all Forest Service bases from the static line deployed round parachutes to the drogue deployed ram-air parachutes. Total Injuries for FS uses round parachutes. Total injuries for BLM uses ram-air parachutes. 48 Ram-Air Parachute System Implementation Project CMIP, June 2015 APPENDICES 2. Please provide your comments concerning the injury statistics. 3. What other comments or concerns, beyond landing injuries, do you have about staying with the current FS system? 4. What comments or concerns, beyond landing injuries, do you have about transitioning to the Drogue Deployed Ram-Air parachutes? 5. On a scale of 1-to-5, with 1 being “strongly support,” and 5 being “strongly oppose,” rate your support for a full FS transition from the static line deployed round parachutes to the drogue deployed ram-air parachutes.” 49 APPENDICES Ram-Air Parachute System Implementation Project CMIP, June 2015 Appendix 2B – Data Summary of Smokejumper Responses to a Potential Parachute Transition Evaluating a Potential Parachute Transition Data Summary of Smokejumper Responses Missoula Technology and Development Center Information about the Study During late summer and fall of 2013, the National Federation of Federal Employees Forest Service Council administered an on-line questionnaire to 301 active Forest Service smokejumpers to ask their opinions regarding a potential full transition from the round parachute delivery system to the BLM Ram-air parachute delivery system. Response Rate There were 189 respondents out of the 301 on-line questionnaires administered. This represents a 63% response rate. Limitations Respondents to this questionnaire represent a convenience sample of smokejumpers from seven national smokejumper bases. The bases sampled included: Grangeville (GAC), Missoula (MSO), McCall (MYL), North Cascades (NCSB), Redmond (RAC), Redding (RDD), and West Yellowstone (WYS). No attempt was made to obtain a systematic random sample of all smokejumpers. This fact, combined with the small sample size, indicates that the results presented here should not be taken as representative of a larger population of all smokejumpers. Rather, the responses summarized here are a portrayal of the opinions of the respondents from the seven jump bases who chose to fill out the on-line questionnaire. Information about the Respondents Respondents were categorized by their jump base and by their years of experience as an operational smokejumper (figures 1 and 2 respectively). It is important to note that the categories used in the questionnaire for years of experience make it difficult to draw conclusions about the level of experience from 2 to 10 years. This is because the categories that were used overlapped “2 to 5” and “5 to 10” years of experience. 50 Ram-Air Parachute System Implementation Project CMIP, June 2015 APPENDICES Respondent's Jump Base 60 49 Number of Respondents 50 40 30 33 22 21 20 20 23 21 RDD WYS 10 0 GAC MSO MYL NCSB RAC Figure 1. Number of respondents from each of seven national jump bases. Figure 2. Years of operational smokejumper experience. Overall Evaluation of a Potential Transition to the Ram-Air Parachute Respondents were asked to indicate their level of support or opposition to a full Forest Service transition to the RAM-air parachute. Five response categories were offered and respondents were instructed to select the category that best describes their level of support or opposition. The categories were: “strongly support the 51 APPENDICES Ram-Air Parachute System Implementation Project CMIP, June 2015 transition,” “can offer some support,” “feel neutral about it,” “have some opposition,” and “strongly oppose the transition.” the first two categories were combined into “support”, the last two categories were combined into “oppose”. The resulting three categories are used in the following figures to summarize the respondent’s level of support, opposition, or neutrality for the transition. Two analyses were performed. One examined the level of support or opposition for a full Forest Service transition to the RAM-Air by jump base and another by years of experience (figures 3 and 4 respectively). Percent of Respondents Supporting, Opposing, or Neutral about a Full Forest 70% 60% 60% 50% 50% 52% 49% 42% 40% 30% 35% Neutral Neutral 27% Oppose Oppose 20% 20% 13% 13% 9% 10% 0% Support Support 30% <2 2 to 5 5 to 10 >10 Respondent's Years of Experience Pearson Chi-Square = .107 (2 cells, or 16.7%, have expected count less than 5. The minimum expected count is 2.05). Figure 4. Level of support or opposition to a full Forest Service transition to the RAM-Air parachute by respondent’s years of operational smokejumper experience. Although variations in levels of support can be observed in both figures, conclusions based on this analysis should be approached with caution. Even with the combination of responses into three categories (support, oppose, and neutral) the small sample size of the study did not allow for sufficient observations to make it possible to say that these observed differences were statistically significant. Also, the categories used for years of experience make it difficult to draw conclusions about the level of experience from 2 to 10 years. Summary of Respondent’s Comments Regarding a Potential Transition to the BLM Ram-air Parachute Delivery System Respondents to the questionnaire were given the opportunity to provide written responses to open-ended 52 Ram-Air Parachute System Implementation Project CMIP, June 2015 APPENDICES questions about a potential parachute transition. These responses were then analyzed using qualitative research methods. Qualitative research is a method of scientific inquiry designed to obtain a rich contextual understanding of the subject’s perspective of an issue (Morse, 2014; Creswell, 2007). Data is collected in a way that allows respondents to share their own thoughts, insights, and experiences. The researcher analyzes the data in order to understand what information participants are providing and to identify prevalent themes or ideas (Strauss and Corbin, 1998). Figure 5 summarizes the major themes that emerged from this qualitative analysis and the number of comments that were identified with each theme. Figure 5. Number of comments within each identified response theme concerning a full Forest Service transition to the RAM-air parachute. As another way of understanding the respondent’s perspective on a potential parachute transition, the comments were classified based on the overall sentiments of support, opposition or neutrality expressed by the respondent. Figure 6 summarizes the number of comments classified by their level of support for the parachute transition. 53 APPENDICES Ram-Air Parachute System Implementation Project CMIP, June 2015 Comment Categories: Level of Support for Parachute Number of Comments 400 356 350 300 250 200 204 190 Neutral Support 150 100 50 0 Oppose Figure 6. Number of comments classified as opposing, supporting, or neutral about a full Forest Service transition to the RAM-air parachute. Representative Quotes for the Top Ten Comment Areas Rounds are a safe proven system (frequency = 75) “I believe the current Forest Service round parachute (FS-14) is extremely reliable and well tested in the regions where Forest service land is located. There are good reasons why it has been utilized for over 75 years in the Forest Service. The equipment is inexpensive in comparison to ram-air equipment, it has a dramatically lower malfunction rate, and is easier to train new jumpers, and maintain currency on. It is also safer. The only concerns I have with the current FS system is that the technology is maxed out and further improvements in the system are unlikely. This may not matter because it serves our mission well as it is.” “The current FS system (round, static line deployed) is well suited for the terrain typically jumped by all FS jumpers, not just R-1. The current system is very simple and has proven itself to be effective and safe with a malfunction rate (requiring deployment of a reserve parachute) of zero. In addition to being jumped by the FS, the US military uses an identical deployment system with identical canopies for some special forces soldiers, which gives us the added benefit of having a very large sample size of active jumpers to identify trends in equipment issues.” “While jumping is in our job description, it is a small portion of what we do as fire management. While I feel innovation is a large part of our organization, the overall hype about switching canopies is a waste of effort. We 54 Ram-Air Parachute System Implementation Project CMIP, June 2015 APPENDICES already have a system that seems to work fairly well. I would rather not jump a drogue deployed parachute.” Regional differences -- different parachutes work best depending on location (frequency = 64) “Some regions a better suited for one type than the other and it should be considered like that rather than just one system.” “It is too bad the Forest Service will not allow both systems to be jumped. There is a time and place for each chute, having that option would make us more effective.” “Will it have to be a complete program wide transition? Could some regions/bases choose to maintain the current system? Could a base be split between two different deployment systems?” “I believe that each Region in the U.S should a have the choice to convert or not. I believe that each canopy is suited for different terrain. Take NCSB for example. They have historically been jumping on rounds since the 1930’s. Transition will cause problems of retention and training (frequency = 59) “There already exists a skilled, experienced workforce of smokejumpers who are proficient with the FS-14. By adding a new system, you will lose the existing parachuting proficiency and possibly a number of experienced veterans who will not be able to effectively learn a new parachute system.” “Training Smokejumpers on the ram-air system is more complex than training them on rounds. This means more trainers, a longer training sequence, more practice jumps, more wear and tear on gear, more risk exposure, and more aircraft usage. All these things increase risk and cost, and lower Smokejumpers availability for work assignments due to training needs.” “Training- Not only do you have to factor in re-training everyone on a new system, you have to consider the number of jumps it takes to stay proficient on the ram-air system. Time- When we could be working on being better firefighters and leaders, we are concerned with the time and effort it takes to build components, set up schedules, and put everyone through the new training. “Being pressured to go on the ram-air system is another concern. If we do transition and some of us decide not to jump it due to legit safety concerns what will come of us? We will be harassed and coaxed to convert to the ram-air, if we don’t I’m quite certain it will have an adverse effect on our careers as smokejumpers.” “What happens to those jumpers who aren’t capable of safely making a transition to the ram-air?” Transition will divert scarce resources away from more important needs (frequency = 58) “As a Forest Service Smokejumper our primary goal is to provide as efficient and effective a product to our users as possible, whether that user is the American taxpayer or the district FMO that ordered us. Currently jump bases are having a difficult time staffing at the levels that management have deemed necessary. I feel that if a 55 APPENDICES Ram-Air Parachute System Implementation Project CMIP, June 2015 transition was made to the ram-air parachute system that the balance of the program may be tipped to the point where we no longer provide a viable product to our users. If a transition were to occur, it would require an enormous budget that could be utilized in a variety of other capacities among the smokejumper organization. It seems that money could be better spent filling each bases organizational chart and providing permanent positions to more of the temporary employees. As the saying goes, there isn’t any point in buying a fancy saddle if you don’t buy feed for your horse first.” “While much emphasis has been placed on whether square parachutes are safer than rounds, I think there are a variety of other more pressing issues that should be dealt with before throwing a significant amount of money into changing a program that is already proven and works. The smokejumper program has a rich and impressive history. I ask you as the program managers, that whichever parachute system you decide is the best option, to make that decision with the best interest for the future of the smokejumper program in mind. “It will be a long and expensive transition. Not only will there be political ramifications, but create inefficiencies both operationally and in training. It took Alaska 10 years in the 80’s to transition from rounds to ram-airs. In this day and age we’ll be lucky to get yearly funding. Squares have more/more severe injuries (frequency = 51) “I believe statistics show increasing injuries as ram-air systems have moved into timber jumps. High speed canopies in timber jump spots seem to contribute to a higher rate of injury. I will jump the ram-air if the transition occurs, however why change something that is working well?” “I think that the forces and the mechanism of injury associated with square parachute accidents are such that serious injuries, i.e., femur and pelvis, back, paralysis and even fatalities, can be expected while injuries on rounds tend to be knees, ankles, and stable compression fractures.” “It has been well documented that injury rates are significantly higher for ram-air jumpers, particularly on Forest Service ground. Due to the drive characteristics of the ram-air system, catastrophic injuries are occurring with higher frequencies than on rounds. This is partially due to the timbered and steep jump country common to Forest Service country, and explains why rounds have long been used in the Northern Rockies and why BLM jumpers have higher injury rates there.” Injury statistics presented in questionnaire are suspect (frequency = 48) “The statistics themselves are highly suspect. I would be curious to know what kinds of injuries are happening and what their severities are. I also believe that some injuries go unreported, or are misrepresented as injuries that happened on the fire line rather than during jump ops. On the whole, I can’t say that these numbers reflect accurately what is happening on the ground.” “What about the FS on ram-air? Where are they counted? It’s not the “likelihood” of injury, it’s just the “percentage” of injuries that have occurred in that area over time. NO relation to the likelihood of injury per jump. Not a very good question based on data. Is this all inclusive from a broken fingernail to broken body? What about the “CAUSE OF DEATH”, percentages if you’re going to go this route ... get someone who has 56 Ram-Air Parachute System Implementation Project CMIP, June 2015 APPENDICES knowledge of statistics and analysis to help you.” “These injury rate statistics are ambiguous at best. There is no designation of type or severity of injuries. Nor is there data as to where the injured jumpers were trained or experience level (years of service). It is also worth note that the data used for this “Injury Information” derived from 2001 and forward. In 2000, there was a fatality on the drogue deployed ram-air in Alaska...We remember Mr. Liston. In 1991 Billy Martin, was killed while jumping a ram-air in Region 1. These facts are not included on this data table. Both FS and BLM smokejumper programs have been tracking detailed injury statistics since long before 2001.” “This table is so ambiguous that your question and my answers are not useful. What consists of an injury? Filing a CA1 for a sore back or actually breaking a bone, say a femur. What is a round parachute? Is an FS-10 without AIN weighted equally above as an FS-14? This data indicates that round parachutes are the safest system for Alaska.” Squares offer more potential for improvements than rounds (frequency = 40) “My support for the ram-air program is based on the potential for future improvements. Since both injury rates are very low, I see the most potential for improvements in operational effectiveness and safety in a ram-air system.” “The round canopy has all but been abandoned in other areas where parachutes are used. No advancements are being made for rounds and all the time, money and intellect in canopy engineering is going towards the ram-air.” “I think we should move to the new technology of parachutes, which is squares. There are square canopy designs, not being used by BLM, that would meet the smokejumper need better. The squares keep getting better and I feel we should keep up with the technology.” I want to make the transition (frequency = 36) “I believe the round has served us very well but it has been improved to its limit. the next logical step is to start working on a better all-around smokejumper canopy which I believe is a square.” “Transition to a drogue deployed ram-air system would increase the overall capabilities of the FS jump program. For every jump you couldn’t make into a Tiny Jump Spot in low winds, you would be able to staff a fire in high winds. There is usually a larger spot nearby, but you can’t change the wind conditions. Many of the System safety issues have been mitigated (cut-away main canopy, AAD Reserve, vertical separation) have been mitigated. Through quality training Jumpers will be able to land soft more often than they did on the FS system.” “The Forest Service should transition to ram-air as soon as possible. It will increase interoperability and efficiency, decrease long run costs, decrease injury, and promote a forward facing approach to airborne firefighting.” Need research to understand best parachute system (frequency = 32) “I think it would be helpful to look at the injury rates of the new ram-air group in the areas they have jumped so 57 APPENDICES Ram-Air Parachute System Implementation Project CMIP, June 2015 far. I think it would be a good idea to train a group in each region to get a better idea of how the square parachute performs in our specific areas.” “While I am a big supporter of technology and I think that our evaluation of the square parachute is a valid one; at this time I don’t think that we are anywhere near confident enough as a program to say, “This is the parachute system. This is what will take our program to the next level!” Instead I see a system that is expensive, dangerous, unproven and ultimately brings few advantages to the table.” “There is no question that ram-air canopies are higher in performance than round canopies. There is also no question that there are better canopies out there more suited for smokejumper operations other than theDC-7, Eiff, and RC360. There are BASE canopies that employ vent and valves on the bottom skin of ram-air canopies that allow them to remain totally stable in steep, deep brake descents and still have toggle to pull in order to flair. R&D needs to continue within the smokejumper community and we need to be advancing whenever we can, barring funding.” Squares offer more control (frequency = 32) “The round parachute is like driving a car without power steering. It doesn’t have the drive that the square has. The round has a smaller window of success to get into a spot. The landings on a ram-air system just take time to learn, just like anything else. I have been jumping a ram-air for three seasons. I do not have any more hard landings. “Give me the most tools available to perform my job. The ram-air has a faster forward speed. Which means I am able to staff a fire with higher winds that I may not have been able to on the round. I would have the ability to gain vertical and horizontal separation from my jump partner on a Square. And most of all, in the event of a malfunctioning round canopy I would have confidence that I would be able to walk away form a reserve landing, not just survive.” “The ram-air canopy allows the jumper to have better accuracy and the ability to jump increased winds. References Creswell, J.W. 2007. Qualitative inquiry and research design, 3rd ed. Thousand Oaks, CA: Sage. Morse, W.C., D.R. Lowery, and T. Steury. 2014. Exploring saturation of themes and spatial locations in qualitative public participation geographic information systems research. Society and Natural Resources, 27:557-571. Strauss, A., and J. Corbin. 1998. Basics of qualitative research, 2nd ed. Thousand Oaks, CA: Sage. 58 Ram-Air Parachute System Implementation Project CMIP, June 2015 APPENDICES This page intentionally left blank. 59 APPENDICES Ram-Air Parachute System Implementation Project CMIP, June 2015 Appendix 2C -- Smokejumper Evaluation of a Potential Transition to Ram-Air Parachute System Executive Summary During late summer and fall of 2013, the National Federation of Federal Employees Forest Service Council conducted a survey of 301 active Forest Service smokejumpers to ask their opinions regarding potential full transition from the round parachute delivery system to the BLM Ram-air parachute delivery system. There were 189 respondents, representing 63% of those asked who provided responses. Of respondents 73% had 5 or more years of experience. Of the five positions, “Strongly Support Transition” was selected by the highest number of jumpers (57). When selections for “Strongly” and “Some Support for transition” were combined there were 74 jumpers compared to the 68 jumpers when “Strong” and “Some opposition for transition” were combined. There is greatest opposition from respondents with 2-5 years of experience (50%), followed by those with 10+ years (41.6%), those with 5-10 years (35.2%) and little opposition from those with < 2years (13.3%). There is an even clearer separation in the levels of support by base location, with the greatest combined opposition coming from North Cascades (70.7%), Grangeville (55%) and Redding (47.6%). When the two support categories were combined, West Yellowstone had most (75%) support, McCall had second most (66.6%), and Missoula had third most (50%) support. This report uses quotes from responses to support common findings, and also provides bulleted statements extracted from the survey results of open ended questions. In general, most respondents acknowledge that each delivery system has its advantages and disadvantages and neither is superior in all terrain and environmental conditions. Many respondents had not yet tried the Ram-air system and were unable to provide input on what it might mean. Still, they expressed some fear of increased injury from an unfamiliar system. (There are about three years of higher injury rates on both systems --as jumpers new to each system progress up the “learning curve.”) Many jumpers feel that the parachuting aspect of the job is getting too much of the program funding and attention at the neglect of basics like full or increased staffing and facilities maintenance. Many respondents question the budget priorities and financial sustainability of this transition and wonder if this transition will lead to higher costs and less jumpers. There is a lot of frustration with a perceived lack of data gathering and sharing during Ram-air exploration period in R1, particularly regarding safety and operations. Some respondents expressed frustration that, prior to getting this input, a decision appears to have already been made to go forward with the transition. To these respondents this situation contradicts the safety messaging that parachute delivery systems are a “life support system.” Analysis and report compilation was conducted by the following participants: Keith Stockmann, Ph.D., Economist, Ecosystem Assessment and Planning, Northern Region 60 Ram-Air Parachute System Implementation Project CMIP, June 2015 APPENDICES Cynthia Manning, Regional Social Scientist, Ecosystem Assessment and Planning, Northern Region Seth Hansen, Union Representative, National Federation of Federal Employees, Forest Service Council Matthew Mahe, Union Representative, National Federation of Federal Employees, Forest Service Council John Kovalicky, Smokejumper Equipment Specialist, Missoula Technology Development Center Tony Selznick, Smokejumper Pilot, Northern Region Knute Olsen, Smokejumper, West Yellowstone, Northern Region About the Study and the Respondents Background The National Federation of Federal Employees Forest Service Council responded to preliminary announcements from Fire, Air and Aviation Management that the Forest Service smokejumper program would transition to the Ram-air Parachute Delivery System by surveying active smokejumpers to solicit their feedback. This report summarizes the results of that survey. Definitions and Explanations Several technical terms are used throughout this report. This section briefly defines and explains these terms to facilitate an understanding of the decision support briefing for readers unfamiliar with this terminology. Parachute delivery systems are the complete systems that parachutists use to travel from the aviation platform, typically a moving airplane, to the ground with a parachute. There are round delivery systems and square delivery systems (called Ram-air). These systems each have many components including a deployment method for a main canopy and a reserve canopy. Systems include: Free-fall: the parachutist deploys the parachute / reserve. Drogue: the parachutist relies on a small static line deployed drogue parachute to create drag sufficient to stabilize the jumper and deploy the main parachute when the jumper pulls the drogue release handle (BLM Ramair system). Approximately 15% of existing USFS smokejumpers are using the ram-air delivery system. Static Line: the parachutist relies on a tether to the aircraft to deploy the main parachute (USFS round system, also referred to as troop-type). Approximately 85% of existing USFS smokejumpers are using the FS round delivery system. Some delivery systems offer redundancy or multiple deployment methods, to ensure the parachutist will be slowed sufficiently to allow landing in a safe speed and controlled manner. Parachutes of various shapes are used as part of parachute delivery systems. These parachutes are also called canopies. Canopies can be replaced when they are damaged, and can be 61 APPENDICES Ram-Air Parachute System Implementation Project CMIP, June 2015 substituted with similar shapes but slight changes in aerodynamic capabilities, such as different sizes, different venting patterns, and drive line placement. The most commonly used shapes include round and square parachutes. Round parachutes preceded square parachutes, they are drag decelerators, known for their stability and typically have steeper descent angles. Square parachutes are wings that create lift and move the parachutists horizontally as well as vertically, with flatter glide angles. For this reason, sport jumping has focused on square parachutes since their development. USFS smokejumpers currently use several parachute models. The Northern Region ram-air jumpers are using three square parachutes. For round systems all smokejumpers are currently using either the FS-14 or FS14+, which were developed by the USFS in conjunction with a parachute designer. For square systems, most ram-air smokejumpers use the DC7 parachute, however about a third of the smokejumpers use the CR-360. Evaluation of additional ram-air parachutes included jumping with the Eiff Classic and Eiff Pro. Smokejumpers use jumps on these systems to evaluate differences in capabilities such as vertical and horizontal speed, maneuverability, etc. constantly striving for the most capable parachute delivery system with the lowest malfunction rates. Malfunction is defined by the Interagency Smokejumper Operations Guide as “Any parachute system abnormality that requires reserve parachute activation.” Malfunction rates and types differ between systems. Malfunctions are classified by the smokejumping community as partial or full. A partial malfunction occurs when a chute does not deploy perfectly as designed, which is more common than a full malfunction. A full malfunction occurs when a parachute completely fails to deploy, which is very rare. Round delivery systems generally have lower rates of main canopy malfunction, but higher rates of reserve canopy malfunction than ram-air systems. BLM parachute evaluation and adoption is conducted systematically using a four phase process. These phases are in place for base loft managers to track performance and malfunction, and can result in stoppage of use, redesign and renewed testing. The Missoula Technology Development Center (MTDC) hosts the USFS parachute development project and maintains a smokejumper equipment specialist who works closely with all base managers to continually explore potential innovation which can lead to safer and more operationally effective smokejumping. The BLM also has a website that shares the development of the ram-air system for their agency: http://fire.ak.blm.gov/content/akjumpers/Loft/History/Early%20BLM%20ram%20air%20History%20A.pdf. Study Methods Emails covering the survey were sent directly to all active smokejumpers, in collector groups for each of seven bases between August and September 2013. Survey results are dated August 21, 2013 through October 2, 2013. The survey was available to approximately 301 smokejumpers. There were 189 total respondents. This is a total response rate of approximately 62.7%. Response rates ranged from 47.8% to 71.0% across the seven bases, with the three highest response rates at bases that currently host some Ram-air smokejumpers. Respondents were not asked to indicate their current parachute delivery system. It is worth remembering that this survey was designed to provide feedback about a potential decision to shift from round to square parachute delivery systems and therefore may not reflect a completely representative sample of all jumpers, as those passionate about this topic and the proposed decision may have been more inclined to participate. 62 Ram-Air Parachute System Implementation Project CMIP, June 2015 APPENDICES Respondent’s Level of Experience Respondents were asked to indicate their years of experience as an operational smokejumper. The largest number of respondents said that they had more than 10 years of experience (Figure 1). Figure 1. Experience levels for 189 active smokejumper survey respondents. Analytics for Support for a Full Transition to Ram-air Parachute Delivery System Respondents were asked to indicate their level of support for a full transition to a ram-air parachute. Overall, 32.4% (57) of respondents indicated “Strongly support transition,” followed by 19.9% (35) that “Have some opposition,” 18.8% (33) that “Strongly oppose transition,” 15.3% (27) who “Can offer some support,” and 13.6% (24), the smallest number, who “Feel neutral about it” (Figure 2). 63 APPENDICES Ram-Air Parachute System Implementation Project CMIP, June 2015 Figure 2. Levels of support across 176 active smokejumper survey respondents. This overall picture can be further broken down by smokejumper experience and jump base location. Table 1 shows how this support varies by experience. Note most jumpers have more than 5 years of experience, so percentages can be misleading. As a result, both the percentage and the number of respondents are shown here. The largest percentage who strongly support transition have <2 years of experience 40% (6), followed closely by jumpers with 5-10 years 37% (20), and those with 10+ years 33.8% (26). Only 16.7% (5) of those with 2-5 years show strong support. The percentage that can offer some support range from 13.3% (4) for those with 2-5 years, 15.6 % (12) with 10+ years to 20% (3) for those with <2 years. Those who “Feel neutral about transition” ranged from 9.1% (7) with the 10+ years to 26.7% (4) with <2 years. The largest percentage of jumpers who “Have some opposition to transition” had 2-5 years 36.7% (11), followed by those with 5-10 years 18.5% (10), those with 10+ years 15.6% (12) and jumpers with <2 years 13.3% (2). The group with the largest amount of experience, 10+ years, also has the largest percentage (26% (20) who “Strongly oppose transition.” The percentages in this category decline with experience, with 16.7% (9) of those with the 5- 10 years, 13.3% (4) of those with 2-5 years and none of those with < 2 years indicating strong opposition. When the two opposition categories are combined, there is greatest opposition from jumpers with 2-5 years of experience (50%), followed by those with 10+ years (41.6%), those with 5-10 years (35.2%) and little opposition from those with < 2years (13.3%). 64 Ram-Air Parachute System Implementation Project CMIP, June 2015 APPENDICES Table 1. Percent of respondents indicating their level of support for a full Forest Service transition from the static line deployed round parachutes to the drogue deployed ram-air parachutes, by years of experience as an operational smokejumper. Strongly Support Transition Can Offer Some Support Feel Neutral about Transition Have Some Opposition to Transition Strongly Oppose Transition <2 years 40% (6) 2-5 years 16.7% (5) 5-10 years 37% (20) 10+ years 33.8% (26) Total 32.4% (57) 20% (3) 26.7% (4) 13.3% (4) 20% (6) 14.8% (8) 13% (7) 15.6% (12) 9.1% (7) 15.3% (27) 13.6% (24) 13.3% (2) 36.7% (11) 18.5% (10) 15.6% (12) 19.9% (35) 0% (0) 13.3% (4) 16.7% (9) 26% (20) 18.8% (33) Table 2 shows how support varies by jump base location. Note that both size and response rate vary considerable between jump bases. As a result, both the percentage and the number of respondents are shown here. West Yellowstone 55% (11) and McCall 53.3% (16) had the highest percentages of “Strongly support transition,” and Missoula had the largest number of respondents 37% (17), while Redding 14.3% (3) and North Cascade 4.8% (1) had the lowest percentages. The range that “Can offer some support” was from 5.6% (1) to 20% (4) across all bases. The range that “Feel neutral about transition” was from 4.8% (1) at North Cascade, 5.0% (1) at Grangeville, 10.9% (5) at Missoula, 15% (3) at Redmond and 19% (4) at Redding. North Cascade 42.9% (9) is also where the most jumpers “Have some opposition to transition,” whereas West Yellowstone had only 5.0% (1) select that option. Grangeville had 35% (7) of respondents “Strongly oppose transition, followed by North Cascade 28.6% (6), Redmond 22.2% (4) and Missoula 21% (10). When the two opposition categories were combined the greatest combined opposition came from North Cascades (70.7%), Grangeville (55%) and Redding (47.6%). When the two support categories were combined West Yellowstone had most (75%) support, McCall had second most (66.6%) and Missoula had third most (50%) support. 65 APPENDICES Ram-Air Parachute System Implementation Project CMIP, June 2015 Table 2. Percent of respondents indicating their level of support for a full Forest Service transition from the static line deployed round parachutes to the drogue deployed ram-air parachutes, by respondent’s jump base. GAC* 20% (4) MSO* 37% (17) WYS* 55% (11) MYL 53.3% (16) RDD 14.3% (3) Strongly Support Transition Can Offer Some 20% 13% 20% 13.3% 19% Support (4) (6) (4) (4) (4) Feel Neutral 5% 10.9% 15% 13.3% 19% about (1) (5) (3) (4) (4) Transition Have Some 20% 17.4% 5% 13.3% 33.3% (4) (8) (1) (4) (7) Opposition to Transition Strongly 35% 21.7% 5% 6.7% 14.3% (7) (10) (1) (2) (3) Oppose Transition * Indicates a base that currently hosts some existing Ram-air jumpers NCSB 4.8% (1) RAC 27.8% (5) 19% (4) 4.8% (1) 5.6% (1) 33.3% (6) 42.9% (9) 11.1% (2) 28.6% (6) 22.2% (4) Comment Categories Most Mentioned by the Respondents Financial Concerns Respondents commented on their perception of the costs associated with the transition to the Ram-air parachutes. Specifically, they offered concerns regarding the cost of starting the program and then the costs associated with maintaining the system into the future. Starting and maintaining this transition to the Ram-air parachutes in the context of tight budgets was seen as having consequences for the smokejumper program as a whole. Increased cost of the new system may make fewer jumpers available in the future because the budget is dedicated to the new parachutes rather than existing or new positions. “The opposition I have is not towards the canopy, but in my mind the amount it would cost to transition to the ram-air canopy could be better spent elsewhere. Like permanent jobs, more spike bases, a helmet that can be used as both a jump helmet and a fire helmet, or a system to replace the streamers so we can have faster jump operations.” “Forest budgets skimming” “Unfilled positions, fancy saddle without feeding the horses” Costs associated with training jumpers on the new parachutes also have implications for safety. “Lack of money for constant training i.e. practice jumps and other training. Small learning curve heavy consequences. Hosting forests skimming off a large percentage of our budget thus directly resulting in reduced training moneys and causing safety concerns and risking my life. Safety First is not in that 66 Ram-Air Parachute System Implementation Project CMIP, June 2015 APPENDICES equation.” Lack of Clear Justification for the Transition to the Ram-air Parachute Respondents expressed concern that they have not been presented with a clear and compelling justification for why the transition is needed. They also expressed a desire that, if there are clear reasons, that they be shared with smokejumpers. “All we hear are theories, propaganda, and rhetoric regarding why this system is superior, without any facts or data to back it up. We have seen no statistical analysis or any other official documents suggesting this program is better for our safety and the program as a whole.” “While much emphasis has been placed on whether square parachutes are safer than rounds, I think there are a variety of other more pressing issues that should be dealt with before throwing a significant amount of money into changing a program that is already proven and works. The smokejumper program has a rich and impressive history. I ask you as the program managers, that whichever parachute system you decide is the best option, to make that decision with the best interest for the future of the smokejumper program in mind.” Concerns about Injury and Safety Many of the safety and injury comments were focused on the severity of injuries when using the Ram-air parachute as well as the increased need for training and experience using the new system. Also, there were several comments about the injury reporting system and the injury data presented in the questionnaire. “Above all else, I am a firefighter. It makes no difference to me whether I walk, drive, or fly to a fire. What matters is that I arrive safely and can effectively provide the service the users are seeking. It is my job to appropriately manage and fight wild-land fires. At this point, I do not feel that the square system will allow me to do my job in the safest, most efficient, and cost effective manner.” “I’d rather get a different job. I’m out. I’ll be driving to fires in the future” “I am not willing to take more risk in this profession.” “At this time, I do not support a full transition to the square system because I do not believe it meets our goals concerning safety, cost effectiveness, and efficiency. At this time, the square canopy system shows to be under-performing in all of these areas. When it comes to the safety aspect, the statistical analysis suggests that, proportionally speaking, the majority of smokejumper related injuries have occurred on the square system. This indicates an increased injury risk for that system. As to the cost, the square system is more expensive with regards to equipment and extra training. Finally, the extra training required, coupled with the limited terrain in which the squares are utilized, makes the square system less efficient than the round system … Evidence suggests that the square canopies are less safe than the round. Apart from the 2 square rookie injuries, there have been additional injuries on the square canopies. In the last month, there have been three major injuries on square canopies.” “2013 was a good season to see the functionality of the system: at least 3 major injuries requiring hospitalization and 1 fatality.” 67 APPENDICES Ram-Air Parachute System Implementation Project CMIP, June 2015 “25% of New Man RAM-Air report some kind of injury (true?)” “In R-1 it’s getting hard to identify jumpers who HAVE NOT been hurt on RAM-Air” “A full transition will injure and possibly cripple smokejumpers for life” “To date my hardest RAM-Air landing has been about the same pain level as my average round landing” Need for On-Going Monitoring for Any Future Transition Respondents commented on the need to clarify and share data about the systems along with how the data was collected. These respondents are calling for a concerted and transparent process of monitoring and information sharing. “If the FS is to continue looking at ram-air parachutes, it should be on a very limited basis and much more carefully monitored by those outside the bases doing the operational work.” “I am not against the FS going to ram-air, but the way we have gone about it has been wrong. We needed to have a more concerted effort in studying the system and its pluses and minuses throughout the FS landscape. What is it truly buying us and what are we giving up by going to the BLM system.” “The ram-air is more expensive, more difficult to learn, more costly to train on, exponentially more likely to malfunction, has higher consequences for making mistakes, has a higher injury rate in mountainous terrain, and is more limited in the spots it can be flown into. I cannot see, at this time, a full transition being a responsible decision.” Comments on the Pace of transition Respondents offered comments about their perspectives on how any transition to the Ram-air could be carried out effectively. “To transition to Ram-air is good for most jump bases. The transition will make us a stronger organization. I do not want to see jumpers being forced to transition to the Ram-air. Jumping mixed loads is not a problem. We need to find a manufacturer for the equipment.” “I think a mandated transition FS wide will result in some backlash and opposition, but bases willing to try should be allowed. A timeline of ten years on complete transition is unnecessary and unrealistic let the bases/regions work at their own pace.” “If RAM-Air was taken away I would transfer to BLM” Appropriate Parachute Design Tied to Needs of the Regions This category of comments was centered on questions regarding the ability to use certain systems in certain areas and if one type of system was best for a particular location. “None have elected to go back to round.” “It would be like telling every firefighter you can only use a Pulaski.” 68 Ram-Air Parachute System Implementation Project CMIP, June 2015 APPENDICES “I think the summary under the statistics say a lot. The square system works best in BLM country and the round system works best in USFS country. I was on the North Fork Lick Creek fire where there was 50 yards of drift into a tight hole in timber. 16 USFS round canopies made it in with no problem. Out of 8 square BLM jumpers, one broke his femur, one hurt his back, one received another small injury and one almost smashed into a rock. The above table also fails to mention the severity of these injuries. Does one system lead to more severe injuries than the other?” “There is usually a larger spot nearby but you can’t change the wind conditions.” “Looks to me like the injury rate can vary in different places; however, I don’t believe that it was necessarily the delivery system that was the contributing factor to the injury. Just because someone got hurt/injured on a square or a round parachute does not mean that they would not have been hurt/injured on the opposite system…I am sorry but I really do not feel that we in Region 5 need to go to the ram-air parachute. I feel that I will gladly give up the forward speed for the ability to come down into small spots with large trees. I really hope that the Forest Service reconsiders making the change in some regions where they feel it would be more beneficial, but I also hope that they consider those of us that would not benefit. I would love to jump a ram-air parachute, however I do not feel that the mountains of California are the place that I want to do it.” “RAM-Air has not proven any better for customers or jumpers” “I believe each region should have the choice to convert or not.” “We should be allowed to use the system we feel most comfortable with and have the most information.” Concerns about Training for the Ram-air Training concerns offered by the respondents focused on costs and on the efficiency and trust in the training system. “The ram-air system puts much more control in the hands of the jumper. This, unfortunately, dramatically increases the possibility of human error. The consequences of a bad decision carry a much higher risk than for a round canopy.… If a full transition is imminent, then I would propose much stricter requirements on all jumpers, including ongoing physical training and psychological assessments. This would ensure that the people who use this system would have to maintain a higher level of physical and mental fitness throughout their careers. Jumpers have passed rookie training that are not good at critical decision making and many jumpers do not maintain the degree of physical fitness appropriate for the job description, which can be a direct cause of injury in itself. While it would likely result in some current jumpers being unable to continue in their roles, it would be best for the jump program as a whole. Greater risk and responsibility necessitates higher standards and performance.” “I am concerned about the cost and training time that will be required of the ram-air parachute. In a declining budget, the ram-air has a high cost associated with it and has the potential to consume a large portion of our budget. The smaller bases could have a very difficult time with this cost. Additionally, the ram-air canopy takes up a lot of training time which takes away from project work and could have a negative effect on many of our forest users.” “Forestry tech time?” 69 APPENDICES Ram-Air Parachute System Implementation Project CMIP, June 2015 “Greater risk and responsibility necessitates higher standards and performance” Discussion – A Synthesis of Respondent’s Comments The following is a summary of respondent’s comments that have been organized to address particular questions in the consideration of a transition to the Ram-air parachute system. What Kind of Support or Resistance is there for the Transition? According to the quantitative information (Table 2 above) support for the transition shows some differences depending on the jump base of the respondent. This difference may reflect some of the comments regarding the need to have different approaches based on the particular needs of the Regions. Some respondents offered concerns and comments about potential improvements that alternative canopies could provide and the eventual safety improvements that would need to be realized in order to make the switch. Other respondents expressed doubts that any advantages would outweigh costs and other implications associated with the transition. Some support for the Ram-air system was offered based on the opportunity for more pilot control, and vertical separation. With the new system, some respondents maintain, there is more of a focus on self than others and that this will lead to safer landings. Respondents that resist the transition were mainly troubled by the prospect of dropping into tight spots, deployment at increased distance from fire, increased response time, dry runs, increased training challenges, and increased injury exposure in training and new systems. Higher forward speeds and the challenges of using the Ram-air in timbered terrain also were factors that led some respondents to resist the transition. Some respondents cited institutional concerns regarding a transition to the Ram-air parachute. In particular there was a perception of potential retribution for not supporting Ram-air. Also there was a perception that employees would be less likely to be promoted if they were not qualified on Ram-air. Do Certain Regions Seem to Support the Transition Over Other Bases? Regions 5 and 6 (NCSB) are clearly concerned about the loss of capability, increases in injury rates, and competition with rappel program. Region 1 seems split, but several jumpers cite the tension between jumpers on the two systems as a major personnel problem. The safety chart offered in the questionnaire seemed to lead jumpers to recommend rounds in Regions 1,3,4,5, 6, and 10. Use of the Ram-air was suggested in Region 2, Great Basin. This geographical difference is consistent in part with the fact that many respondents suggested the efficiency in having both systems (either both in USFS or both in USFS/BLM combination). Have People Identified Any Efficiency in the Transition? Several respondents mention that the potential for innovation and continued technological improvements are mainly limited to squares. Comments on efficiency were offered for training. A few respondents mentioned that standardization within 70 Ram-Air Parachute System Implementation Project CMIP, June 2015 APPENDICES Forest Service, and across other agencies, could reduce training complexity. Many respondents suggested that injury rates would be reduced in the long run with a transition to the Ram-air parachutes. This improvement in injury rates would logically mean, although rarely mentioned, higher successful staffing rates. Other respondents suggested just the opposite. Namely that more personnel would be needed for training (square assistant foreman, square loft specialist, etc.) and this would mean lower staffing. Other potential efficiencies with the Ram-air parachutes identified by the respondents included the ability to do four person sticks with less time over scene. Also, having two systems and mixed loads would give more options on scene as well as in the event of one system being taken off line if found deficient. Common Comments with Rounds Most jumpers asserted that the round is better in tight spots, tall timber, and knife edge ridges. The following list characterizes the common respondent comments about rounds: • Many jumpers cite the lack of vertical separation with rounds and problems with mid-air collisions; • Many jumpers describe the lack of parachute control with rounds and their vulnerability to misspotting or changing winds; • Many jumpers reported hard vertical landings with rounds, and long-term wear and tear on jumpers; • Several jumpers describe problems when you can’t cut away the main and have two chutes open; • Many jumpers admit there is little technological improvement potential for rounds; • Some jumpers describe advantages with the rounds that includes simpler gear, simpler training, and ease of pack out; • Respondents also noted problems with reserve functionality at low speed. Common Comments Regarding Ram-airs Many jumpers think Ram-air is more dangerous. This perception, along with concerns over training, and institutional considerations of security and advancement, characterized much of the comments about the Ram-air, including: • For a new jumper a transition to the Ram-air didn’t seem to make sense during the safety journey; • Most jumpers acknowledged Ram-air can be flown in higher winds; • • Some jumpers pointed out that low ceilings are a problem for higher Ram-air jumps; Many jumpers pointed out that more time is needed to drop streamers and climb and descend for cargo drops for mixed loads; • Most jumpers thought Ram-air injuries are more serious than FS14 injuries; • Most jumpers cited higher malfunction rates with Ram-air; • Most jumpers thought that the Ram-air is more likely to lead to career ending injuries and fatalities; 71 APPENDICES Ram-Air Parachute System Implementation Project CMIP, June 2015 • Program cost, transition impacts to already strained workforce were common concerns; • Increases in cost per smokejumper compared to other aerial systems was a common concern; • Respondents noted that advantage in response time were eroded because of more distant Ramair spots; • Training complexity was cited in possible increases in injuries, washed out rookies and veterans; • Training strategies would need to change – would want to have BLM or other professional trainers, and this training would require more and larger cadres (training by 2nd and 3rd year Ram-air is not ideal); • Most jumpers thought that the Ram-air is more capable of making corrections due to changing winds, but also admit it is more dramatic consequences to operator error; • Numerous concerns related to Human Resources issues surrounding transition, including ascertaining true readiness and potentially prioritizing jumpers who make the transition; • Loss of veterans who are not comfortable or capable on the Ram-air would reduce ranks, and logically it would reduce the force multiplier and leadership available in sticks and program in general; • Jumpers acknowledged the potential for innovation with Ram-air and an improved ability to hit smaller spots with steeper glide angle; • Several jumpers noted current Ram-air parachute selection seems less than ideal and changing canopies is not helpful; • Several jumpers suggested more stringent qualifications and physical training conditioning would be needed to accommodate longer hikes from Ram-air spots to fire locations. Unique Comments Regarding Ram-air • • • • • • • • • • 72 With over 50 trained in RAM-Air none have elected to go back to rounds Ram-air spots are large enough to land helicopters FMO’s expect initial attack when they order jumpers, this may not happen or may take longer leading to less ordering in the future Other canopies could alleviate downsides of squares cited by many The extra training time required may reduce or eliminate forestry-tech time in the shoulder season, decreasing services to forests Potentially make Alaska jumping a required part of RAM-Air training to start with forgiving ground Older jumpers have been able to extend careers with the softer landings on RAM-Air I would like to see experienced Ram-Air smokejumpers detailed to NCSB, RAC and RDD for the 2014 and 2015 season to get a better idea if this is suited to respective jump country offered by these bases. Putting more people out there on fires during high, erratic winds events is just going to get more firefighters killed Priority is given to RAM-Air jumpers to continue “training” by jumping in Alaska, jumping up the Ram-Air Parachute System Implementation Project CMIP, June 2015 • • • • • • • • • • • • • APPENDICES roster Canadian boosting would be eliminated Lawsuits if forced to transition Several jumpers mention FS14 hangs up in trees in a safer way Putting your life in AAD batteries, with RAM-Air, which comes with high maintenance costs Depth perception and incorporating an additional 1500” into toggle inputs Potential need to recruit paramedics to the jumpers to deal with higher speed RAM-Air accidents Spotting will need to evolve with new system Would eliminate the jumper detail program, with too much investment in training required on Ram-air The rookie/veteran dynamic and mentoring would be diminished with a forced transition Mixed loads are problematic when RAM-Air decline to jump and shuffle to the back of the line-up in the airplane Evolution from backcountry to emerging fires in front country support the transition The rubber band on the drogue release, (really!) The static line extender clip is being used without a pin, which is not the way it was intended to be used Unique Concerns Regarding Round System • Round parts from DOD will not be available in the future Email Announcing the NFFE-FSC Survey Subject: Transition Survey Body: “Hello, Forest Service Fire and Aviation Management (FAM) and NFFE National are collaborating to get your input regarding the potential transition in parachute systems. Union representatives (Forest Service Council) and FAM are providing this survey to all CURRENT Forest Service Smokejumpers so that your input can be factored into the decision-making process affecting the future USFS Smokejumper program. This process is part of Pre-Decisional Involvement (PDI) and it is the Union’s role to negotiate implementation of any changes that affect the Bargaining Unit. The intended respondents for this survey are ALL current Forest Service smokejumpers, including temporary employees. (Participation cannot be accepted from retired or ex-smokejumpers, as they no longer represent the current workforce, nor from BLM smokejumpers.) ALTHOUGH SOME OF YOU MAY HAVE RECENTLY COMPLETED A SIMILAR SURVEY, WE ASK THAT YOU PLEASE TAKE THE TIME TO PROVIDE YOUR COMMENTS AGAIN AS THE SURVEY HAS BEEN MODIFIED. THIS SURVEY WILL BE THE "OFFICIAL SURVEY" that will be recognized as input from the current USFS Smokejumper Community. Your response is confidential and anonymous. It is not possible to attach any identity to any response. Responses to the survey will be analyzed and then shared with FAM. It is important that you take this 73 APPENDICES Ram-Air Parachute System Implementation Project CMIP, June 2015 opportunity to provide your professional input and concerns. For clarification, the decision being considered is for USFS to completely adopt the BLM drogue deployed ram-air delivery system, and ending use of the static line deployed round parachutes within the next 10 years. This survey will be open until Monday, September 30, 2013 at 12:00 noon. DO NOT OPEN THE LINK UNLESS YOU ARE READY TO COMPLETE THE SURVEY!! YOU WILL ONLY BE ABLE TO OPEN THE LINK ONCE!! Take survey here: https://www.surveymonkey.com/s.aspx Opt out here: https://www.surveymonkey.com/optout.aspx” 74 Ram-Air Parachute System Implementation Project CMIP, June 2015 APPENDICES This page intentionally left blank. 75 APPENDICES Ram-Air Parachute System Implementation Project CMIP, June 2015 Appendix 2D -- Transition Monitoring Team Charter A Transition Monitoring Team (TMT) Charter will be developed in the Operations Plan. 76 Ram-Air Parachute System Implementation Project CMIP, June 2015 APPENDICES This page intentionally left blank. 77 APPENDICES Ram-Air Parachute System Implementation Project CMIP, June 2015 Appendix 3A -- Decision Memo The Decision Memo for the Ram-Air Parachute Implementation Project is in draft form at this time and is not available for inclusion in the CMIP. 78 Ram-Air Parachute System Implementation Project CMIP, June 2015 APPENDICES This page intentionally left blank. 79 APPENDICES Ram-Air Parachute System Implementation Project CMIP, June 2015 Appendix 3B -- Human Factors and Human Resource Considerations A. Initial Human Factor Considerations This is an initial list of human factor considerations. Many are within the scope of smokejumper base managers with support from their supervisors. We will strive for consistency in addressing human factors. Human resource considerations requiring input from the Albuquerque Service Center (ASC) are identified at the end of this section. 1. Maintaining crew morale during transition. a. Good communication tool and openness. b. Maintain team cohesion. c. Maintain Fire Work Environment processes. d. Optimize as best as possible the ratio of time at home and away from home. e. Recognize family impacts and react accordingly. f. Provide consistent support to employees regardless of parachute system (i.e., equipment, leadership, safety oversight, career advancement, training, assignments). 2. Perception of higher injury rates with ram-air. a. Publish documented injury rates. 3. Political impact. 4. Experienced personnel moving to a new system with which they have no experience. 5. Risk aversion of customers. 6. Strive for consistency between bases in human resource considerations. 7. Standardize employment tours. 8. BLM relationships. 9. Cultural competition between bases. 10. A response to impacts from a grievance. 11. Creation of other opportunities. 12. Project work effects on the users of smokejumper services. 13. Check for any requirements that would affect an employee or the agency in transitioning an individual. 14. Performance-based standards need to be addressed. 15. During the 10-year transition period, assist individuals who cannot or choose not to transition to the ram-air parachute system in finding other positions. B. Items for ASC, Human Resources Division, and NFFE Advice and Support 1. Options for individuals who cannot transition to the ram-air parachute system. 80 Ram-Air Parachute System Implementation Project CMIP, June 2015 APPENDICES a. Individuals who cannot transition to the ram-air parachute system should be given the option of being placed back into operational status with the round parachute. 2. Options for individuals who desire not to participate in ram-air transition training. 3. Are there time limits for transition by individuals or the agency? 81 APPENDICES Ram-Air Parachute System Implementation Project CMIP, June 2015 Appendix 3Ca -- Missoula Smokejumper Base -- Initial Base Plan 1. Goals and Vision Support the agency’s goal to transition to a ram-air delivery system. Work closely with the Bureau of Land Management and the Missoula Technology Development Center to ensure that the goal does not preclude further development of improved equipment, and training practices. Improve on the way. 2. Loft Continue to develop qualified ram-air parachute riggers. Continue to develop qualified ram-air rigging supervisors and the capacity to manufacture system components. Develop best practices for quality control of and procurement of system components. 3. Training Continue training exchanges with BLM. Continue to expand current training cadre and capabilities. Continue to develop qualified ram-air training cadre and develop training alternatives to support agency goals during the transition for the Forest Service. Training options are an academy style, Forest Service centered with BLM exchange, and a consideration for utilizing retirees to assist in training. 4. Operations Increase coordination with functional areas to continue to support customers in conjunction with the transition. 5. Loadmaster Explore training and para-cargo exchange with ram-air training cadre. 6. Facilities Build or replace rigging tables as needed. 7. Communication Plan Refer to the Communication Plan for the CMIP (Appendix 7A). 8. Barriers Funding -- Sideboards for funding needs to be expanded. As it stands now, most of the components for the BLM ram-air system must be manufactured in-house. Some can be procured, but working knowledge of component manufacturing needs to be further developed to facilitate contracting support. A substantial workload is placed on loft and training during the spring when training is being conducted at the base, and out-of-region assignment requests and prescribed fire operations are increasing. 82 Ram-Air Parachute System Implementation Project CMIP, June 2015 APPENDICES This page intentionally left blank. 83 APPENDICES Ram-Air Parachute System Implementation Project CMIP, June 2015 Appendix 3Cb -- West Yellowstone Smokejumper Base -- Initial Base Plan 1. Goals and Vision Provide leadership in Loft and Training while creating and sustaining momentum in the transition to a ram-air parachute system. 2. Loft Current situation: Seven qualified Rigging Supervisors and 10 smokejumpers with extensive experience manufacturing ram-air components. Train and maintain a total of ten Rigging Supervisors and continue to train additional smokejumpers in the manufacturing of ram-air components. Support other bases as they transition to ram-air by training and assisting in the rigging and manufacturing of all ram-air components. Maintain all capabilities of the round parachute system. 3. Training Current situation: five experienced ram-air trainers, one of whom is a 2015 ram-air rookie trainer for Region 1. Continue to identify and train new trainers and develop and refine the training skills of current trainers. Lead a ram-air Rookie Training in 2015 in conjunction with Missoula and Grangeville. Assist with training of other bases and the training of their trainers. Seek out existing new “Train the Trainer” opportunities. Train remaining veteran round smokejumpers on the ram-air system as the highest capacity possible. Training Alternatives: • • • Continue using the current training model. Provide trainers for a centralized or module approach to training. Explore contractor led training. 4. Operations Manage to ensure jumpers on both systems are available to jump and are current. Support local, Regional, and National needs for smokejumpers. Provide logistical support as needed. 5. Loadmaster Maintain fire readiness and procure equipment to support smokejumper operations at West Yellowstone. 6. Facilities Ideally loft will be remodeled (winterization and addition) to accommodate year round activities including manufacturing. Install more lawn for checking and rigging parachutes. Build malfunction television for training/equipment check. Address existing facilities issues and general maintenance. 84 Ram-Air Parachute System Implementation Project CMIP, June 2015 APPENDICES 7. Communication Plan Maintain open lines of communication within the base. Involve and educate all jumpers on both systems and encourage cross-training where appropriate. Inform users of transition activities, availability, and capabilities as they change. 8. Barriers Budget shortfalls and short permanent seasonal tours make it difficult to guarantee winter work (primarily manufacturing) and get commitments from smokejumpers. Additionally, personnel with expertise in loft are often those with experience in training. Extensive travel, extended hours, and transitioning from loft work directly to training could lead to burnout. Funding for outside tour wages, travel expenses, and overtime would help alleviate some of these issues. 85 APPENDICES Ram-Air Parachute System Implementation Project CMIP, June 2015 Appendix 3Cc -- Grangeville Smokejumper Base -- Initial Base Plan 1. Goals and Vision Establish a safe and positive workforce utilizing the best parachute system to successfully and safely complete our job as per the following: 2. Loft Develop qualified ram-air parachute riggers. Develop qualified ram-air rigging supervisors. Coordinate the manufacturing of ram-air components for Region 1 smokejumper bases with Missoula and West Yellowstone. This will require additional sewing machines for manufacturing and repair of equipment. 3. Training Continue ram-air training in conjunction with Missoula and West Yellowstone. Train four to six smokejumpers per year over a four year time frame. Develop qualified ram-air trainers. Training Alternatives: • Contract Concept: Two week training sessions that focus on learning to jump ram-air parachutes. A positive aspect to this alternative includes year-round training opportunities (Arizona), and the ability to run 10-15 people through every two weeks. Delivery and training curriculum needs to come from Forest Service and BLM cadre. Facilities and training grounds are at the contractor’s site. Once completed, smokejumpers return to their home unit and learn the mountain flying portion of their job with training cadre from the Forest Service and BLM ram-air instructors. • Centralized Forest Service Training: Similar to the contract concept but all training is performed by Forest Service or BLM Smokejumper trainers. Creates standardization amongst all Forest Service smokejumper bases. 4. Operations No foreseen changes. 5. Loadmaster No foreseen changes. 6. Facilities Modify parachute tower to accommodate the ram-air parachute. Build or modify rigging tables in Loft to accommodate rigging of ram-air parachutes. 86 Ram-Air Parachute System Implementation Project CMIP, June 2015 APPENDICES 7. Communication Plan Refer to the Communication Plan for the CMIP (Appendix 7A). Select a base smokejumper liaison for questions and concerns. 8. Barriers Funding barriers: • WO funding flow to be distributed directly to smokejumper program. • Wages to support off tour employees for manufacturing of equipment. • Wages to support employees for on and off tour training. • Equipment costs. • Travel costs. Non-funding barriers: • Facilities will be challenged due to limited physical space. • Extensive travel for manufacturing. • The possibility of training burnout. • Personnel who do not wish to transition to ram-air. • Personnel who are not successful when training on the ram-air system. • Concerns regarding local jump country not being suitable for ram-air parachutes. • Smokejumper injuries and accidents weighing heavy on the minds of smokejumpers and smokejumper users. • Adequate personnel to perform duties of training, managing and supporting ram-air program. • Adequate personnel to perform duties of training, managing and supporting FS-14 program during the transition years. 87 APPENDICES Ram-Air Parachute System Implementation Project CMIP, June 2015 Appendix 3Cd -- McCall Smokejumper Base -- Initial Base Plan 1. Goals and Vision When a Decision Memorandum is signed by the Chief, the McCall Smokejumpers would like to take an aggressive approach and transition to ram-air canopies as quickly and safely as possible. It is important to note that the McCall Smokejumper Base sees a benefit in ram-air technology to better staff high risk, high consequence incidents which ultimately leads to better service for our customers. 2. Loft McCall anticipated six to eight smokejumpers employed in the loft for the first five to seven years with up to four indefinitely after the transition. The initial effort will be to separate the manufacturing and rigging activities. McCall will need to qualify a rigging supervisor to allow for rigging ram-air parachutes at the base. Loft facilities are adequate for ram-air parachute system. 3. Training Alternative 1 (Year 1) Where and how many: In-house training with Region 1, Boise, or Alaska? Need to ask, what is the maximum number we are willing to train to maintain quality and safety? Potentially 10-30 smokejumpers trained in year one. Those that complete the training should only be a jumper on the list (not a spotter, overhead, etc). Their focus should be to gain as much experience jumping the canopy as the season allows. No rookie FS-14 class. (Year 2) Evaluate 10-30 through new ram-air refresher in McCall. If not McCall then Forest Service Region 1, BLM-Boise and BLM-Alaska. New ram –air training: 10-15 trained in R1, Boise or Alaska. No rookie FS-14 class. (Year 3) 20-45 through new ram-air refresher in McCall. Evaluate facilitating 10-15 new ram-air training in McCall (misc. overhead and GS-6’s). Evaluate having a rookie class. (Year 4) 30-60 through new ram-air refresher in McCall. 10-15 through new ram-air training in McCall (misc. overhead and GS-6’s). Facilitate a rookie class in McCall. (Year 5) 40-65 through new ram-air refresher in McCall. 10-15 through new ram-air training in McCall (GS-6’s). Rookies in McCall. 88 Ram-Air Parachute System Implementation Project CMIP, June 2015 APPENDICES (Year 6) 50-65 through new ram-air refresher in McCall. Rookies in McCall. Alternative 2 (Year 1) Send 10-12 U.S. Forest Service ram-air trainees somewhere for training. No rookie class. (Year 2) Scenario 1 Ram-air refresher in McCall for all previous year jumpers along with another Forest Service ram-air group in a different location - 10 people. Scenario 2 In second year possibly have a Forest Service rookie group train early in the southwest consisting mainly of overhead personnel and spotter types - 12 people. Concerns: trainer burnout, equipment shortage, one round refresher in spring. No rookie class. (Year 3) Ram-air refresher for 32 smokejumpers in the spring. Have 12 Forest Service ram-air rookies in May. (Year 4) Conduct a ram-air refresher for 44 smokejumpers in the spring. Conduct a first ram-air rookie class in McCall of 12 rookies. Finish training remaining Forest Service ram-air rookies - 12 people. At the end of FY 2018 the base will have 68 ram-air qualified jumpers not taking into account “transfers” or attrition rates. (Year 5): Conduct a 68 person smokejumper refresher group in McCall Ram-air rookie class in McCall with numbers depending on how many folks it will take to fill a 70 person roster. Alternative 3 (Academy) Forest Service bases are inherently centralized when it comes to training and equipment. Centralized training can be done by individual bases at their home units. A train-the-trainer program would allow the entire training cadre from each base to get on the same page and bring that knowledge back home. Alternative 4 (Contractor Lead Concept) Two week sessions that focuses on learning to jump ram-air parachutes. Positive aspect includes training year round (Arizona) and could run 10-15 people through every two weeks. Delivery and training curriculum needs to come from Forest Service and BLM cadre. Facilities and training grounds would be at a common location. Once 89 APPENDICES Ram-Air Parachute System Implementation Project CMIP, June 2015 completed, smokejumpers return to their home unit and learn mountain flying portion of the job with training cadre from the Forest Service and BLM. 4. Operations No unforeseen changes. 5. Loadmaster No unforeseen changes. 6. Facilities A Readiness Assessment needs to be completed. 7. Communication Plan Refer to Communication Plan for the CMIP (Appendix 7A). 8. Barriers Funding is a barrier. Specifically, McCall is only able to “balance” its budget by anticipating about 70 days of fire savings per smokejumper. Being able to fund smokejumpers outside of their tours to accomplish training and loft activities is important. A significant barrier is to identify personnel to do the current job of training, managing and supporting the existing FS-14 qualified smokejumpers while supporting others in transitioning to a ram-air parachute system. This will become significant as 20 to 30 smokejumpers may be in a training class for a ram-air parachute system and unavailable for other duties. 90 Ram-Air Parachute System Implementation Project CMIP, June 2015 APPENDICES This page intentionally left blank. 91 APPENDICES Ram-Air Parachute System Implementation Project CMIP, June 2015 Appendix 3Ce -- Redmond Smokejumper Base -- Initial Base Plan 1. Goals and Vision To have a safe and effective transition to a ram-air parachute system while still providing the same high quality support to our users locally, Regionally, and Nationally. Our ultimate goal is to gain the expertise necessary to have the capability to safely conduct standardized operations and training independently at Redmond while gaining innovation and additional capabilities. We anticipate this happening through a staged process. The timeline will likely be driven by the method of training, capability and support within the agency to train new personnel on the ram-air system, and level of cooperation by the BLM Smokejumpers. Priorities would be placed on updating facilities, gaining experience within the loft, training functional areas, and communicating how this will affect our users. Training 6 to 10 jumpers the first year would be optimal. Within that group of 6 to 10 jumpers would be the first generation of trainers for our base. Those trainers could provide feedback to current and future smokejumpers operating in our local terrain. The increase of new personnel on the ram-air system would most likely be driven by our capability to train, equip, and financially support the training of new ram-air jumpers. 2. Loft Prior to first year of new personnel ram-air training: 1. Send personnel to Region 1 to participate in construction of ram-air equipment. 2. Conduct on-site inspection from current ram-air loft management to determine Redmond Air Center (RAC) loft capabilities. 3. Construct two ram-air rigging tables. 4. Update sewing room with additional sewing machines and ventilation for “hot knife” cut-out area. 5. Begin acquiring supplies for future equipment construction. 6. Create secure storage area for certified materials. 7. Update and standardize a system of documentation for certified gear and materials. First year of training: 1. All new ram-air smokejumpers complete rigger training. 2. Support construction of equipment at Region 1 loft and at RAC under supervision of current qualified ram-air loft personnel. 3. Update facilities and build inventories of gear, equipment, and supplies as needed to support both ramair and round systems. Second year of training: 1. Strive to qualify a minimum of two field rigging supervisors. 92 Ram-Air Parachute System Implementation Project CMIP, June 2015 APPENDICES 2. Construct equipment at Redmond Air Center with any needed supervision and MTDC inspection. 3. Continue to build inventory of gear, equipment, and supplies to support both ram-air and round systems. Subsequent Years: 1. Continually increase number of field rigging supervisors. 2. Continue rigger training for new ram-air smokejumpers. 3. Continue construction of equipment at Redmond Air Center until desired inventory is reached. 4. Re-evaluate facility needs as number of ram-air smokejumpers increase. 5. Continue to build inventory of gear, equipment, and supplies to support both ram-air and round systems. 3. Training Prior to first new personnel ram-air training: 1. Send personnel to observe new person ram-air training. 2. Update exit and let-down towers to accommodate ram-air parachute system. 3. Acquire training aids, such as a malfunction video tower. First year of training: 1. Prioritize training personnel in first year of ram-air training. Second year of training: 1. Involve four to six trainees from the previous year in current new personnel ram-air training with an emphasis on “train the trainer.” 2. Include more training personnel with commitment to become future trainers. Subsequent years: 1. Continue to draw new trainers from the previous year’s new personnel ram-air class. 2. Involve first and second year trainees in current new personnel ram-air training. 3. Continue emphasis on “train the trainer” approach and creating lead ram-air trainers. 4. Have lead trainers participate in “rookie” ram-air class with goal of becoming “lead rookie” ram-air trainers. 5. Gain the capability to independently train rookie and new personnel on ram-air system. 93 APPENDICES Ram-Air Parachute System Implementation Project CMIP, June 2015 4. Operations Prior to first new personnel ram-air training: 1. Use Communication Plan to contact regional customers. 2. Solicit interest in Transition Monitoring Team (spokesman and sub-group). 3. Create data monitoring and documentation plans. 5. Loadmaster Loadmaster duties are under the Operations function at Redmond Air Center and are not anticipated to be largely affected by a transition to a ram-air parachute system. Construct spotter harnesses compatible with ram-air reserve parachutes. 6. Facilities The first two years of anticipated facility changes are addressed under the Loft subheading. Additional changes to the current rigging room would be needed to accommodate a higher number of ram-air systems as the ratio of ram-air to round parachute systems changes. 7. Communication Plan Refer to the Communication Plan for the CMIP (Appendix 7A). 8. Barriers 1. Limited capacity of current ram-air trainers to train new person ram-air classes and possibility of overtasking current trainers in the future. 2. The willingness of current ram-air base overhead to support their trainers training jumpers from bases other than their own. 3. It takes several years to become a qualified ram-air parachute rigging supervisor. Not having a rigging supervisor within the program limits the ability to sustain parachute rigging beyond the initial training period. 4. The future level of commitment of BLM smokejumpers to train and/or provide oversight of U.S. Forest Service smokejumpers. 5. Ability to construct equipment in the time frame it is needed. Can some equipment be built by contract and still allow the agency adequate knowledge of construction? 6. Adequate funding will be essential during all phases of the transition. 7. Current number and length of employee appointments may not be sufficient to meet the need for gear construction and added training time. 94 Ram-Air Parachute System Implementation Project CMIP, June 2015 APPENDICES This page intentionally left blank. 95 APPENDICES Ram-Air Parachute System Implementation Project CMIP, June 2015 Appendix 3Cf -- North Cascades Smokejumper Base -- Initial Base Plan 1. Goals and Vision The number one goal at North Cascades Smokejumper Base (NCSB) is to remain viable as a year-round, permanent base. If Washington Office direction mandates that all Forest Service bases switch to a ram-air parachute system, then NCSB will continue to demonstrate operational effectiveness. 2. Loft The loft at NCSB is functional. However, the building is not heated, insulated, air conditioned, or plumbed. The loft was determined to be within the obstacle free zone at the Methow Valley State Airport. NCSB also has a large warehouse that can be converted to square or round loft operations. Ideally, a new loft and office would be constructed at NCSB. 3. Training NCSB is an excellent location for jump training. NCSB has a jump tower, letdown stations, bunkhouse, and kitchen facilities located on 20 acres owned by the U.S. Forest Service. NCSB has a 60-foot diameter pea gravel accuracy pit 200 yards from the loft and a twenty-acre open field 400 yards from the loft. More than a dozen varied terrain jump spots are within a 5 minute flight from the airport. No other base can conduct training jumps as cost effectively as NCSB. 4. Operations Use Communication Plan to inform Regional customers. 5. Loadmaster NCSB does not have a loadmaster position. The duties of loadmaster are performed by Operations. 6. Facilities All facilities at NCSB are functional. The loft, office, and saw shack are all within the Obstacle Free Zone (OFZ) and should be considered for replacement. 7. Communication Plan Transition to a ram-air parachute system will be communicated up the chain of command to the Regional office. The systematic transition will also be shared with base employees. 8. Barriers Facilities are functional, but should be considered for replacement. Knowledgeable personnel have commented that the geography and terrain initial attacked from NCSB will likely prove to be the most challenging jump country to the operational capabilities of a ram-air parachute system. 96 Ram-Air Parachute System Implementation Project CMIP, June 2015 APPENDICES This page intentionally left blank. 97 APPENDICES Ram-Air Parachute System Implementation Project CMIP, June 2015 Appendix 3Cg -- Redding Smokejumper Base -- Initial Base Plan 1. Goals and Vision Redding currently has 40 smokejumpers. Twenty-three of these smokejumpers are permanent, full-time employees. This large, year-round workforce should be instrumental in ram-air component and equipment building. With good weather and year-round access to smokejumper aircraft, Redding could host National level ram-air training efforts. If a contracted approach for training is practical, Redding would pursue that opportunity with its permanent, full-time workforce during the winter months. The idea would be to expedite basic ram-air flight control and rigging, and then return to Redding to incorporate the rough terrain aspect of the training. Depending on the approach to training, it is conceivable that Redding could have its entire permanent workforce trained on a ram-air parachute system within two years. The temporary workforce would be trained after that, which may take an additional two years. The first rookie class to be on the ram-air system would be in Year Five of the transition. There are many caveats to this progression, but it is conceivable that Redding could be fully converted by May 2019. 2. Loft Redding has a Loft Foreman with ram-air experience. There are no other current smokejumpers with ram-air experience at the Redding smokejumper base. The focus should be on our Loft Technicians’ expertise in manufacturing ram-air equipment, and knowledge and duties of the Rigging Supervisor. The Rigging Supervisor is a top priority because it will help maintain some self-sufficiency in the program. Until this occurs, we will have to rely on boosters or detailers to fill the void. Current loft facilities are adequate for a ram-air parachute system. 3. Training In the first year, all of the training and loft staff will attend ram-air transition training. Until a core group of trainers is developed, Redding will need to rely 100% on outside trainers. 4. Operations There are no foreseen barriers for operations. 5. Loadmaster There are no foreseen barriers for loadmaster. 6. Facilities There are no foreseen barriers for facilities. 98 Ram-Air Parachute System Implementation Project CMIP, June 2015 APPENDICES 7. Communication Plan Ideally, the customer will never know what type of parachute a smokejumper is using. However, it is important to make sure that our customers are aware of this transition, because there will be some growing pains associated with the transition which may affect the customer. It is unknown to what degree the customer will be affected, and in some cases, service may even improve. Redding smokejumpers will rely heavily on the Washington Office Communication Plan and deliver those talking points within Region 5. 8. Barriers There are many unknowns in regard to how the ram-air parachute will perform in Region 5. There may be a period of time where smokejumpers need to be dropped further away from the fire due to jump spot suitability and experience with the canopy. Smokejumper injuries and accidents have left lingering memories in the minds of some smokejumper users. Proceeding mindfully in fully exploring any inherent limitations in the ram-air parachute system with Redding smokejumpers should help in this regard. As with any change, there can be unintended consequences. Because of the intense focus needed to make this transition successful, traditional smokejumper work outside of the operational season will be affected (fuels management, prescribed fire, cadre instruction, information and education contacts, etc). This will affect our ability to grow relationships with our customers. 99 APPENDICES Ram-Air Parachute System Implementation Project CMIP, June 2015 Appendix 4A – Smokejumper Base Ram-Air Readiness Assessment (results) A Smokejumper Base Ram-Air Readiness Assessment Checklist will be developed to facilitate reviews performed at smokejumper bases to assess what is needed at the bases to implement ram-air operations. Completed checklists will stored in the central data management location identified in Chapter 4 of the CMIP, while a blank copy of the checklist will be inserted in Appendix 6A. 100 Ram-Air Parachute System Implementation Project CMIP, June 2015 APPENDICES This page intentionally left blank. 101 APPENDICES Ram-Air Parachute System Implementation Project CMIP, June 2015 Appendix 4B -- Smokejumper Base Preparedness Review Checklist (results) A Smokejumper Base Preparedness Review Checklist will be developed to facilitate a preseason general preparedness review of smokejumper bases. Completed checklists will be stored in the central data management location identified in Chapter 4 of the CMIP, while a blank copy of the checklist will be inserted in Appendix 6B. 102 Ram-Air Parachute System Implementation Project CMIP, June 2015 APPENDICES This page intentionally left blank. 103 APPENDICES Ram-Air Parachute System Implementation Project CMIP, June 2015 Appendix 4C – Smokejumper Program Gap Analysis of Directives and Programmatic Policy (results) This gap analysis will review all guiding documents to assure they properly cover implementation of a ram-air parachute system. 104 Ram-Air Parachute System Implementation Project CMIP, June 2015 APPENDICES This page intentionally left blank. 105 APPENDICES Ram-Air Parachute System Implementation Project CMIP, June 2015 Appendix 4D -- Detailed Description of Smokejumper Programmatic Documentation To be developed, including After Action Reviews, field verification of change risk assessments, and hazards and trends documentation. 106 Ram-Air Parachute System Implementation Project CMIP, June 2015 APPENDICES This page intentionally left blank. 107 APPENDICES Ram-Air Parachute System Implementation Project CMIP, June 2015 Appendix 4E – Process to Document Changes in Equipment and Procedures A process will be developed to document how the U.S. Forest Service smokejumper program changes equipment and procedures. How development occurred and how and why changes were made will be recorded to serve as a reference for future changes and to provide information to interested managers or others who want to know how the program arrived at incorporating a new piece of equipment or a change in procedure. 108 Ram-Air Parachute System Implementation Project CMIP, June 2015 APPENDICES This page intentionally left blank. 109 APPENDICES Ram-Air Parachute System Implementation Project CMIP, June 2015 Appendix 5A – Ram-Air Risk Assessment (November 2014) Background In 2010, U.S. Forest Service Subject Matter Experts developed a Risk Assessment of parachute operations in Region 1, including the Bureau of Land Management (BLM) parachute system and U.S. Forest Service (FS) operations in two parachute systems. Development of the Risk Assessment was facilitated by Ron Hanks, the National Aviation Safety and Risk Manager at the time, and Gary Morgan, Executive Officer, Aviation Safety Systems Enterprise Team. The group also developed two Risk Assessments on U.S. Forest Service smokejumper aircraft operations. The format and rating matrix used in developing the 2010 Risk Assessments were based on the U.S. Forest Service 2008 Systems Safety Aviation Guide and 2009 Aviation Risk Management Workbook. Findings from all four Risk Assessments were considered in the National Smokejumper Operations and Smokejumper Aircraft Operations Safety Impact Analysis completed on March 5, 2013. In November 2014, Subject Matter Experts were asked to revisit the 2010 Risk Assessments related to parachute operations. They updated these Risk Assessments, taking into account the Northern Region’s experience with both the BLM parachute system and Forest Service operations in two systems. This update was facilitated by On Course Safety, LLC. Subject Matter Experts The Subject Matter Experts involved in the 2014 update included: • • • • • • • Mike Fritsen Tory Kendrick John Kovalicky Jesse Myers Shane Ralston Bobby Sutton Keith Wolferman Base Manager, Missoula Operations Supervisor, Missoula Smokejumper Equipment Specialist, MTDC Smokejumper, Missoula Smokejumper Spotter, Grangeville Loft Supervisor, West Yellowstone Loft Supervisor, Missoula Risk Assessment Rating Process The “Risk Assessment Instructions and Matrix” (August 2011) was used in completing this update. The 2010 Risk Assessment was reformatted to reflect changes in the rating matrix. The following tables are from the “Risk Assessment Instructions and Matrix” (August 2011). They display the Risk Assessment Matrix, color coding, and Severity and Likelihood rating definitions that were used in the 2014 update of the 2010 Risk Assessments. 110 Ram-Air Parachute System Implementation Project CMIP, June 2015 APPENDICES Risk Assessment Matrix Likelihood Frequent A Probable B Occasional C Remote D Improbable E Negligible IV Marginal III Severity Critical II Catastrophic I High 4 Serious 3 Low 1 Severity Scale Definitions Results in fatalities and/or Catastrophic loss of the system. Severe injury and/or major Critical system damage. Minor injury and/or minor Marginal system damage. Less than minor injury Negligible and/or less than minor system damage. Medium 2 Frequent Probable Occasional Remote Improbable Likelihood Scale Definitions Individual Likely to occur often. Fleet Continuously experienced. Individual Will occur several times. Fleet Will occur often. Individual Likely to occur sometime. Fleet Will occur several times. Individual Unlikely to occur, but possible. Fleet Unlikely, but can reasonably be expected to occur. Individual So unlikely, it can be assumed it will not Fleet occur. Unlikely to occur, but possible. Findings of the 2014 Update BLM Parachute System The 2010 Risk Assessment identified 17 hazards associated with the BLM parachute system. In the update, four additional hazards were identified, for a total of 21 hazards. Several hazards were edited, and several mitigation measures were modified. The mitigation measures reduced the hazards to a residual risk level of moderate or lower. U.S. Forest Service Operations in Two Systems The 2010 Risk Assessment identified 22 hazards associated with the U.S. Forest Service operating in two different parachute systems. In the update, four additional hazards were identified, for a total of 26 hazards. Several hazards were edited, and several mitigation measures were modified. The mitigation measures reduced the hazards to a residual risk level of moderate or lower, except for four that remained serious, post mitigation. Risk Assessment 111 APPENDICES Ram-Air Parachute System Implementation Project CMIP, June 2015 The following tables display the Risk Assessment updates for the BLM parachute system in U.S. Forest Service operations and U.S. Forest Service operations in two systems. 112 BLM Parachute System in U.S. Forest Service Operations – November 2014 Sub-System Modifi ed Y/N Drogue Deployment System N Drogue Deployment System Y/N Drogue Deployment System Drogue Deployment System APPENDICES 113 Ram-Air Parachute System Implementation Project CMIP, June 2015 BLM Parachute System in U.S. Forest Service Operations Drogue Deployment System Hazard Poor exit results in horseshoe drogue. Y Y N Failure of the drogue to release. Drogue in tow malfunction. No pull, low pull jumper error. Bag lock results in no canopy. Pre-mitigation Likelihood Improbable Remote Remote Improbable Severity Critical Critical Catastrophic Critical Outcome ID Mitigation M1 Serious Medium Comments Likelihood Severity Outcome Training for proper exit, emergency procedure training. Improbable Critical Medium M2 Ensure jumpers exit aircraft with a clean equipment profile. Improbable Critical Medium R-1 has addressed the equipment profile to reduce the hazard. M1 Training, malfunction procedures, emergency procedures, Automatic Activation Device (AAD), proper inspection and donning of equipment. Improbable Critical Medium Added inspection and donning to the mitigation. Two AAD for rookies is not happening. AAD on the main canopy equipment is no longer being produced and there are some mechanical reliability concerns. Discontinued for now. Currently seeking a reliable AAD on the main canopy for rookies' first five jumps. Medium Medium Post-mitigation M1 Training/reserve AADs will be used on all intentional jumps. Improbable Negligible Low M1 Training, malfunction procedures, emergency procedures; AADs will be used on all intentional jumps, proper rigging procedures. Improbable Negligible Low Sub-System Modified Y/N Drogue Deployment System Y Drogue Deployment System New Drogue Deployment System Drogue Deployment System New New Movement in aircraft could cause functional handles to become dislodged. Y APPENDICES Inadvertent pull of reserve handle instead of drogue release handle. Reserve Static Line (RSL) not hooked up prior to exit in conjunction with a malfunction. RSL prematurely disconnected by jumper in combination with an undiagnosed malfunction. Drogue Deployment System Drogue Deployment System Hazard Static line weak link breaks cut static line, failure to hook-up resulting in total malfunction, misrouted static line. Aircraft anchor failure, static line clip coming undone on exit. Pre-mitigation ID Mitigation Low M1 Medium Likelihood Severity Outcome Improbable Negligible Improbable Critical Remote Remote Remote Critical Critical Catastrophic Medium Medium Post-mitigation Comments Likelihood Severity Outcome Training for proper sequence of handle pull procedures. Improbable Negligible Low M1 Proper four point check and proper equipment check. Improbable Negligible Low M1 Follow canopy check SOPs and RSL procedures as per RamAir Training Manual. Properly follow malfunction and emergency procedures. Improbable Negligible Low M1 Proper four point check and then follow proper aircraft procedures. Ensure spotter and jumper situational awareness. Improbable Negligible Low M1 Training, spotter briefing/check, final check, emergency procedure, automatic reserve AAD will be used on all intentional jumps, smokejumper aircraft accessory inspections. Improbable Negligible Low Added aircraft anchor failure to the hazard. Low Added 'Static Line clip coming undone' to hazard. This actually happened and this is the new mitigation since the 2010 Risk Assessment. Serious M2 Utilize static line safety pin. Improbable Negligible Clarified mitigation language. 114 Ram-Air Parachute System Implementation Project CMIP, June 2015 BLM Parachute System in U.S. Forest Service Operations – November 2014 115 Ram-Air Parachute System Implementation Project CMIP, June 2015 APPENDICES BLM Parachute System in U.S. Forest Service Operations -- November 2014 Sub-System Modified Y/N Hazard Pre-mitigation Likelihood Severity Outcome ID Mitigation Post-mitigation Comments Likelihood Severity Outcome Remote Negligible Low Modified wording on hazard. Canopy Malfunction (DC-7) Y Broken control lines. Remote Marginal Medium M1 Training, malfunction procedures, emergency procedures, proper inspection of equipment and rigging procedures. Canopy Malfunction (DC-7) Y Spinning: riser release, tension knot, broken lines. Remote Critical Medium M1 Training, malfunction procedures, emergency procedures, equipment checks. Remote Marginal Medium Clarified language in mitigation. Y Streamer canopy: caused by tangled line, line over rips and tears. M1 Training, malfunction procedures, emergency procedures, equipment and rigging procedures. Improbable Marginal Medium Clarified language in mitigation. N Mid-air collision (jumpers). M1 Training and pre-jump communications, collision avoidance maneuvers/procedures, situation awareness. Improbable Critical Medium M1 Limit wind for jumps to jump spot conditions, drop streamers to estimate wind, spotter training, jumper training. Occasional Marginal Medium Clarified language in hazard and mitigation. R-1 has mitigated this hazard by increasing institutional knowledge in ram-air parachute manipulation. Occasional Marginal Medium Clarified language in mitigation. Occasional Marginal Medium Adjusted postmitigation ratings. Canopy Malfunction (DC-7) Canopy Performance (DC-7) Canopy Performance (DC-7) Remote Occasional Critical Critical Medium Serious Y Missing jump spot, jumper error or spotter error. Canopy Performance (DC-7) N Unanticipated high winds result in missed spot. Occasional Critical Serious M1 Training for alternate spot selection, spotters must be situationally aware of changing conditions. Canopy Performance (DC-7) N Jumper error results in hard landing. Occasional Critical Serious M1 Good parachute landing fall, training, PPE. Probable Critical High Sub-System Canopy Performance (DC-7) Emergency System Modified Y/N Hazard Pre-mitigation Likelihood Severity Outcome ID Mitigation Post-mitigation Likelihood Severity Outcome Occasional Marginal Medium Y Hard landing due to environmental condition or forward speed. Occasional Critical Serious M1 Good parachute landing fall, training, PPE, spotters must be situationally aware of conditions. N Dual canopy deployment caused by the AAD. Improbable Critical Medium M1 Training, AAD maintenance, emergency procedures Improbable Negligible Low Improbable Critical Medium Remote Critical Medium M1 Training and performance assessment, assure handle location by proper harness fit, proper location of handles, ergonomic equipment design. Total system failure. Improbable Catastrophic Medium M1 Training, parachute rigging, manufacturing, maintenance procedures Improbable Catastrophic Medium Inadvertent pull of main release during riser turns. Remote Marginal Medium M1 Training and jumper awareness of handle location. Improbable Marginal Medium Emergency System Y Out of sequence emergency procedure. Emergency System N Emergency System New Comments Clarified language in hazard and mitigation. Clarified language in mitigation. 116 Ram-Air Parachute System Implementation Project CMIP, June 2015 APPENDICES BLM Parachute System in U.S. Forest Service Operations – November 2014 U.S. Forest Service Operations in Two Systems – November 2014 Sub-System Training and Performance Assessment Training and Performance Assessment Training and Performance Assessment Modified Y/N Training and Performance Assessment Hazard Pre-mitigation Likelihood Severity Outcome ID Y Procedural deviations from the RATM by Forest Service trainers leading to substandard performance. N Operational errors due to lack of experience and proficiency in the BLM system. Probable Critical High M1 Y Errors due to limited access to qualified, experienced Forest Service ram-air trainers. Frequent Critical High M1 Y Errors induced by decreased proficiency from inadequate span of control of Forest Service trainers for both systems. Training and Performance Assessment APPENDICES 117 Ram-Air Parachute System Implementation Project CMIP, June 2015 U.S. Forest Service Operations in Two Systems Remote Marginal Medium M1 M1 Probable Critical High M2 Mitigation Use the existing RATM for ram-air training. Post-mitigation Likelihood Remote Severity Negligible Outcome Comments Low Modified and clarified language of the hazard and mitigation. RATM updates are ongoing with BLM and FS cadre. Encourage continuation with collaboration of RATM updates with the BLM as per current MOU. Training and performance assessment, simulation exercises, procedure drills, planning timeline. FS and BLM trainers provide oversight, train the trainer, and provide sufficient BLM manuals of instruction for reference. Increase qualified FS trainers. Include BLM trainers as short term solution. Continue instructor exchange. Remote Marginal Medium R-1 has found this to be a valid hazard. As the program gains proficiency it reduces this hazard. Remote Negligible Low Modified mitigation language. Remote Marginal Medium Modified mitigation language. The pool of trainers is much greater now due to Region 1's experience and development of the program. Distribute round parachute training to other bases when needed. Remote Marginal Medium R-1 has distributed round parachute rookie class to other bases with success. Sub-System Training and Performance Assessment New Canopy Assessment APPENDICES Operations Modified Y/N Y Y Y Hazard (CONTINUED FROM PREVIOUS PAGE.) Errors induced by decreased proficiency from inadequate span of control of Forest Service trainers for both systems. Error induced by jumper's unfamiliarity with performance characteristics of different parachutes. Improper spotting and jumping procedures due to mixed loads. Pre-mitigation Likelihood Probable Probable Remote Severity Critical Critical Negligible Outcome High ID Post-mitigation Likelihood Severity Outcome Remote Negligible Low M3 Retain span of control to both systems. Follow the Interagency Smokejumper Operations Guide, the Forest Service Smokejumper Training Guide and the RATM. M1 Perform initial evaluation jumps with BLM advisors; adhere to MOU and BLM Canopy Evaluation Plan procedures. Occasional Critical Serious M2 Develop a ram-air equipment evaluation program with MTDC and BLM that meets FS needs. Remote Critical Medium M1 Follow mixed load jump procedures as outlined in the Interagency Smokejumper Operations Guide (Appendix - Spotter Training and Familiarization Syllabus). High Low Mitigation Improbable Negligible Low Comments Clarified language in hazard. Modified pre-mitigation likelihood rating. The FS will seek a more comprehensive canopy evaluation plan in the future. Previous FS ram-air canopy evaluations have used a conservative evaluation plan. The FS will seek a more comprehensive canopy evaluation plan in the future. Previous FS ram-air canopy evaluations have used a conservative evaluation plan. Modified language in hazard. Spotters with experience in both systems helps mitigate this hazard, hazard less likely to occur. 118 Ram-Air Parachute System Implementation Project CMIP, June 2015 U.S. Forest Service Operations in Two Systems – November 2014 119 Ram-Air Parachute System Implementation Project CMIP, June 2015 U.S. Forest Service Operations in Two Systems – November 2014 SubSystem Operations Y/N Y Operations New Operations Loft Loft APPENDICES Modified Hazard Deviations from BLM system established procedure. Increased workload managing two systems can create duties and expectation that are beyond the span of control. Y Equipment-induced malfunctions from lack of experience and familiarity with ram-air equipment or improperly constructed equipment. N Rigging error from lack of experience rigging ram-air parachute contributing to malfunction. Pre-mitigation Likelihood Occasional Remote Remote Occasional Severity Catastrophic Catastrophic Marginal Marginal Outcome High Mitigation M1 FS ram-air jumpers and spotters will follow all BLM system ram-air rigging and spotting procedures. Remote Marginal Medium M1 Plan and communicate expectations as early and clearly as possible. Prepare for the increased workload. Maintain span of control. Remote Critical Medium M2 Create a mentor program and actively develop employees to fulfill operational and program needs. Remote Critical Medium M1 Train FS personnel in all equipment maintenance, manufacture and QC procedures, implement progression plan, and provide adequate oversight. Improbable Negligible Low Serious Medium Medium Post-mitigation ID M1 Train FS personnel in correct SOP for rigging. Likelihood Remote Severity Marginal Outcome Medium Comments Focused the hazard to a primary concern and added two more hazards that address the mission creep and innovation concerns. Rigging supervisors, manufacturing project leaders and lead trainers are critical to maintaining the span of control. Modified language in hazard and mitigation. R-1 has had overall success in the previous seven years implementing the current rigging protocols. Impact to program has been minimized with the development of a pool of rigging supervisors. Sub-System Personnel (Human Factors) Personnel (Human Factors) Personnel (Human Factors) APPENDICES Personnel (Human Factors) Personnel (Human Factors) Modified Y/N N Hazard Muscle memory or primacy, reverting to round system procedures incorrectly. N Errors caused by FS jumpers using both systems. New Increased workload implementing and managing two systems causing burn-out possibly leading to apathy, loss of focus, and frustration. New Varying canopy capabilities create pressure to execute jumps that are closer to the maximum capability of the canopy and skill of the jumper. New Competition between the two canopy systems promotes rogue behavior among spotters and/or jumpers. Pre-mitigation Likelihood Occasional Occasional Probable Probable Probable Severity Catastrophic Critical Marginal Critical Critical Outcome High Serious Serious High High ID Mitigation M1 Training and performance assessment, simulation exercises, procedure drills. Post-mitigation Likelihood Improbable Severity Negligible Outcome Low Hazard is still a factor, but it is not apparent in the system due to measures that are in place keeping it from being a problem. Low There have been instances where jumpers have switched from one system to the other during the middle of an operational season. This is not desirable and could have negative impacts. Apprehension can be put to rest with a nationwide decision on the implementation of the ram-air parachute system and associated funding. M1 FS jumpers using BLM systems will only jump that system. M1 Clear goals and expectations and planning as far in advance for personnel to prepare for upcoming workload that accompanies managing two systems. Occasional Marginal Medium M1 Educate, train, and communicate canopy capabilities nationally. Promote dialog between spotters and jumpers. Occasional Critical Serious M1 Educate, train, and communicate expectations that program integrity will be maintained regardless of canopy type. Occasional Critical Serious Improbable Negligible Comments 120 Ram-Air Parachute System Implementation Project CMIP, June 2015 U.S. Forest Service Operations in Two Systems – November 2014 Sub-System Modified Y/N Program Management Y Program Management Program Management Aircraft Operations APPENDICES 121 Ram-Air Parachute System Implementation Project CMIP, June 2015 U.S. Forest Service Operations in Two Systems – November 2014 N N Hazard Inconsistencies and degradation of standards due to logistical and operational support requirements of operating in two parachute systems (i.e. loft, training, operations supervisors). Deviations from BLM policies, manuals and guides relevant to the ram-air systems due to lack of equipment or oversight to operate or support the ramair system. Midair collision from airspace conflict created by SMJ aircraft altitude changes in congested airspace. Pre-mitigation Likelihood Severity Outcome ID M1 Probable Critical High M2 Remote Remote Marginal Catastrophic Medium Serious Mitigation FS establish a program hierarchy and structure for oversight to achieve progression plan for ram-air system. Ensure all participatory bases understand the standards and that the standards are clear. Continue to maintain hierarchy and structure for the round system for adherence to the current standards. M1 BLM and FS will provide oversight and logistical support of ram-air equipment per the progression plan. M1 Notification of entry of SMJ aircraft into FTA, communications of intentions and coordination with other aircraft to ensure clear airspace prior to altitude change. Post-mitigation Likelihood Remote Remote Improbable Improbable Severity Critical Marginal Negligible Catastrophic Outcome Comments Medium Missoula is the single point of contact during the R-1 program. Even with implementation of the mitigation, the R-1 smokejumper program still experiences pressure to modify or relax standards to accommodate needs. Medium More depth of skills and people in this long established program. There will be a point where drawing from other bases will be necessary to fill oversight of the round parachute program. Low Thus far in the evaluation of the program, R-1 has been able to rigidly follow the guidelines. There is a tendency to be highly conservative in decisions. Medium Current trends indicate that Air Attacks are becoming increasingly aware for the need to change altitudes when dropping mixed loads. Continue to communicate this information to all Air Attacks in the system. Sub-System Research and Development Modified Y/N New Hazard Research and Development doesn't have adequate review process or risk assessment resulting in excessive exposure to risk for the smokejumper or R & D participants. Pre-mitigation Likelihood Occasional Severity Catastrophic Outcome High ID Mitigation M1 Develop a Research and Development process that would include: (1) formal risk assessment and review, (2) formalized step that assesses the need for industry consultation when performing high complexity test operations, (3) assessment of the need for a nonparticipatory test director. Post-mitigation Likelihood Severity Outcome Remote Catastrophic Serious Comments 122 Ram-Air Parachute System Implementation Project CMIP, June 2015 APPENDICES U.S. Forest Service Operations in Two Systems – November 2014 Ram-Air Parachute System Implementation Project CMIP, June 2015 APPENDICES Appendix 5B -- Safety Impact Analysis for Smokejumper Operations and Smokejumper Aircraft Operations See the following document which can be obtained through the National Smokejumper Program Manager’s office: U.S. Forest Service. 2013. Safety Impact Analysis for Smokejumper Operations and Smokejumper Aircraft Operations. Washington Office, Washington D.C. 350 pgs. 123 APPENDICES Ram-Air Parachute System Implementation Project CMIP, June 2015 This page intentionally left blank. 124 Ram-Air Parachute System Implementation Project CMIP, June 2015 APPENDICES Appendix 5C – Programmatic Risk Assessment and Safety Assurance Report for Smokejumper Operations and Smokejumper Aircraft Operations See the following document which can be obtained through the National Smokejumper Program Manager’s office: Programmatic Risk Assessment and Safety Assurance Report for Smokejumper Operations and Smokejumper Aircraft Operations, Washington Office Implementation Plan, Washington, D.C., December 16, 2014. 68 pgs. Draft as of this writing. 125 APPENDICES Ram-Air Parachute System Implementation Project CMIP, June 2015 This page intentionally left blank. 126 Ram-Air Parachute System Implementation Project CMIP, June 2015 APPENDICES Appendix 5D – U.S. Forest Service Ram-Air Parachute Change Implementation Risk Assessment To be developed by the Ram-Air Change Management Action Team (RACMAT), Safety Management System (SMS) Specialist, and a Regional Aviation Safety Manager (RASM). 127 APPENDICES Ram-Air Parachute System Implementation Project CMIP, June 2015 This page intentionally left blank. 128 Ram-Air Parachute System Implementation Project CMIP, June 2015 APPENDICES Appendix 6A -- Smokejumper Base Ram-Air Readiness Assessment (blank form) A Smokejumper Base Ram-Air Readiness Assessment Checklist will be developed to facilitate reviews performed at smokejumper bases to assess what is needed at the bases to implement ram-air operations. After it is developed, a blank copy of the checklist will be inserted in Appendix 6A of the CMIP. 129 APPENDICES Ram-Air Parachute System Implementation Project CMIP, June 2015 This page intentionally left blank. 130 Ram-Air Parachute System Implementation Project CMIP, June 2015 APPENDICES Appendix 6B -- Smokejumper Base Preparedness Review Checklist (blank form) A Smokejumper Preparedness Review Checklist will be developed to facilitate a preseason general preparedness review of smokejumper bases. After it is developed, a blank copy of the checklist will be inserted in Appendix 6B of the CMIP. 131 APPENDICES Ram-Air Parachute System Implementation Project CMIP, June 2015 This page intentionally left blank. 132 Ram-Air Parachute System Implementation Project CMIP, June 2015 APPENDICES Appendix 6C – Smokejumper Program Gap Analysis of Directives and Programmatic Policy (blank form) This gap analysis will review all guiding documents to assure they properly cover implementation of a ramair parachute system. 133 APPENDICES Ram-Air Parachute System Implementation Project CMIP, June 2015 This page intentionally left blank. 134 Ram-Air Parachute System Implementation Project CMIP, June 2015 APPENDICES Appendix 7A -- Communication Plan A draft Communication Plan has been developed (U.S. Forest Service Communication Product, Topic: U.S. Forest Service Smokejumper Program Transitioning to Ram-Air Parachutes). It will be updated when a Decision Memorandum is signed. A final version was not available at the time of this document. It is incorporated into the CMIP by reference. 135 APPENDICES Ram-Air Parachute System Implementation Project CMIP, June 2015 This page intentionally left blank. 136 Ram-Air Parachute System Implementation Project CMIP, June 2015 APPENDICES Appendix 7B -- Revised Forest Service Smokejumper Training Guide The revised Forest Service Smokejumper Training Guide is a separate document and included here by reference. 137 APPENDICES Ram-Air Parachute System Implementation Project CMIP, June 2015 This page intentionally left blank. 138 Ram-Air Parachute System Implementation Project CMIP, June 2015 ACTION TRACKER Action Tracker The Action Tracker provides the status of each action item in the Change Management Implementation Plan (CMIP). The Action Tracker is one measurement of progress for the change. It is a “living” document and can be continually updated via an electronic version. CURRENT OR ARCHIVE ID # ACTION ITEM / DECISION MEETING ASSIGNED TO DUE STATUS COORDINATION / REMARKS National Office Fire and Aviation Management Current Current Current Current Current Current Current Current WO1 WO2 WO3 WO4 WO5 WO7 WO8 WO10 Brief Chief on Forest Service transition to Ram-Air parachute system. Director FAM TBD Ongoing Ram-Air Decision Memorandum signed by the National Director, FAM. Brief Deputy Chief on transition to RamAir parachute system. Inform FAM Regional Directors of the approved decision to transition to Ram-Air parachute system. Director FAM TBD Ongoing Director FAM TBD Ongoing Notify Union and National Smokejumper Association of the decision to transition to ram-air parachute system. National Director, FAM, to be the guest speaker at Interagency Smokejumper Managers Meeting. Ensure information is passed to Regional FAM Staff. Director FAM and National Smokejumper Program Manager Pre-decisional discussion with NFFE on decision and overall Implementation Plan. Director FAM Transition will align Forest Service with BLM as well as provide a parachute system with greater potential for innovation. When the decision memo is approved TBD When the decision memo is approved Director, FAM Accomplished National Director, FAM. Audience includes all 9 (FS / BLM) Smokejumper Base Managers. National Director, FAM; Assistant Director FAM, Aviation Ongoing Director, FAM, will brief Regional Foresters and Fire Directors. National Aviation Operations Officer, National Smokejumper Ongoing Union participation at CMIP development. December 2014 139 ACTION TRACKER Ram-Air Parachute System Implementation Project CMIP, June 2015 Program Mgr CURRENT OR ARCHIVE ID # ACTION ITEM / DECISION MEETING ASSIGNED TO DUE STATUS COORDINATION / REMARKS National Office Fire and Aviation Management Current Current Current Current Current Current Current Current WO11 WO12 WO14 WO15 WO18 WO19 WO20 WO21 Inform Regional Aviation Officers of the decision to transition to Ram-Air parachute system. Assistant Director, Aviation, National Aviation Operations Officer, Smokejumper Program Manager National PIO; Aviation Ops Branch Chief When the decision memo is approved Ongoing Brief RAOs during RAO monthly telephone conference call. When the decision memo is approved Ongoing Brief NIAC during monthly meeting. National PIO When the decision memo is approved Ongoing Oversee budget for Ram-Air implementation Smokejumper Program Manager After the decision memo is approved Ongoing Request annual funding. Develop Forest Service Ram-Air Implementation Plan using the Change Management and Implementation Guide. Brief BLM Smokejumper Base Managers on the Ram-Air decision. National Smokejumper Program Manager Estimate completion by 17 June 2015. CMIP Version 3 complete by 17 June 2015. Inform the National Interagency Aviation Council (NIAC) of the approved decision to transition to the Ram-Air parachute System. Work with FAM Leadership on Congressional or other inquiries. Brief the National Smokejumper Association on the Ram-Air decision. Work with ABQHuman Resources on any issues caused by the transition. National Smokejumper Program Manager; Ram-Air Project Leader National Smokejumper Program Manager; Ram-Air Project Leader National Smokejumper Program Manager When the decision memo is approved Part of the Communication Plan. When the decision memo is approved Part of the Communication Plan. When the decision memo is approved Ongoing Human resource issues identified and added to CMIP. 140 Ram-Air Parachute System Implementation Project CMIP, June 2015 CURRENT OR ARCHIVE ID # ACTION ITEM / DECISION MEETING ASSIGNED TO ACTION TRACKER DUE STATUS COORDINATION / REMARKS National Office Fire and Aviation Management Current WO22 Develop an MOU with the Bureau of Land Management (BLM) to support ram-air implementation at all U.S. Forest Service smokejumper bases. National Smokejumper Program Manager; RamAir Project Leader Fall 2015 Chapter 1 - Actions for the Change Management and Implementation Plan Implement Ram-Air Parachute System Service Wide. Current Current Current Current 1.001 1.002 1.003 1.004 Develop and approve a charter for the project Formally confirm RamAir Change Management Action Team (RACMAT) members and the terms of their participation. Obtain Line Officer for RACMAT. National Smokejumper Program Manager, RamAir Parachute System Implementatio n Project Leader, RACMAT, Smokejumper Base Managers, All U.S. Forest Service Smokejumpers Paul Linse After Director, FAM decision 10 year implemen tation Summer 2015 National Smokejumper Program Manager Art Hinaman Ongoing 2-212014 Ongoing None. To be signed by the Director, FAM. Need to get an updated Charter signed by Tom Harbour. Tim will get this to Paul Linse for formatting. Prepare a letter for Branch Chief, Aviation Operations on terms of participation. NFFE letter of designation is completed. Develop request to NLOT for an assigned LOT to the RACMAT (Art Hinaman). 141 ACTION TRACKER CURRENT OR ARCHIVE ID # Ram-Air Parachute System Implementation Project CMIP, June 2015 ACTION ITEM / DECISION MEETIN G ASSIGNED TO DUE STATUS COORDINATION / REMARKS Chapter 1 - Actions for the Change Management and Implementation Plan Current Current Current Current Identify a Project Leader. National Smokejumper Program Manager Ongoing Delegate authority and responsibility to Project Leader. National Smokejumper Program Manager After approval of the decision memo Formalize the role of MTDC in support of this project. Ram-Air Parachute System Implementation Project Leader, John Kovalicky After approval of the decision memo Add an additional Ram-Air support position at MTDC. Ram-Air Parachute System Implementation Project Leader, John Kovalicky After approval of the decision memo 1.005 1.005a 1.009 1.009a See 1.006 and 1.007. Implement when the decision memo is signed. NTE position, must be on an organizational chart. WO organization chart or within the framework of the SMJ program? Decide where position resides on organization chart. Fund NTE? Approval authority is Deputy Director, FAM. Approval of delegation is by Director, FAM. When Decision Memo signed, WO FAM needs to work with Engineering to define expectations. Need to define Program of Work. Two separate parachute systems will need to be fully supported. MTDC Forest Service Ram-Air position is going to be filled until the transition is complete and the agency is back to one parachute system. FAM need to fund position. Will be an NTE. MTDC Forest Service Ram-Air position is going to be needed until the transition is complete and the agency is back to one parachute. 142 Ram-Air Parachute System Implementation Project CMIP, June 2015 CURRENT OR ARCHIVE ID # ACTION ITEM / DECISION MEETING ASSIGNED TO ACTION TRACKER DUE STATU S COORDINATION / REMARKS Chapter 1 - Actions for the Change Management and Implementation Plan Current Current Current Current Establish Smokejumper Safety Group (one representative per base). National Smokejumper Program Manager, National Aviation Safety Manager, RASM Council Determine need for a Smokejumper Communications Group. National Smokejumper Program Manager, RamAir Parachute System Implementation Project Leader, John Kovalicky National Smokejumper Program Manager, RamAir Parachute System Implementation Project Leader National Smokejumper Program Manager, RamAir Parachute System Implementation Project Leader 1.010 1.011 1.012 1.013 Determine the need for and role of the following positions: (1) Safety Specialist, (2) Aviation Management Specialist, (3) Training Specialist. Confirm the Project Leader as the Human Resources Point of Contact. Ongoing Ongoing Consult Branch Chief, Aviation Safety and Risk Assessment and Branch Chief, Aviation Operations. Coalition of 4 RASMs and Base Managers. Way to communicate ram-air safety issues during the transition. Pete Lannan to write up proposal to Gary Sterling to move this forward. Consider the use of a survey as a tool. Base managers to use Communication Plan to determine need for group. After approval of the decision memo None After approval of the decision memo Need to communicate this role to Regional FAM Directors and Smokejumper Base Managers. Include in the Delegation of Authority to the Project Leader. 143 ACTION TRACKER CURRENT OR ARCHIVE ID # Ram-Air Parachute System Implementation Project CMIP, June 2015 ACTION ITEM / DECISION MEETING ASSIGNED TO DUE STATU S COORDINATION / REMARKS Chapter 2 - Actions for the Change Management and Implementation Plan Current 2.001 Development of the Transition Monitoring Team (TMT). Ram-Air Parachute System Implementation Project Leader, RACMAT During development of Operations Plan Invite representative from NFFE. Chapter 3 - Actions for the Change Management and Implementation Plan Current Current Current Current Develop Operations Plan. RACMAT When decision memo is approved Address identified Human Factors considerations. RACMAT Ongoing Contact Loft Supervisors regarding their participation in Missoula's Rigging Supervisor Refresher Training. Keith Wolferman Ongoing Ongoing Contact Training Supervisors regarding their participation at Missoula's Training. Mitch Kearns Ongoing Ongoing 3.004 3.005 3.006 3.007 Will consult Human Factors experts for assistance. Josh Mathieson supplied contact info for Human Factors specialist: Alexis Waldron Ph.D. None. Invitation by Region 1 to get other bases involved in the training. None. Invitation by Region 1 to get other bases involved in the training. Chapter 4 - Actions for the Change Management and Implementation Plan Current Current 4.002a 4.003 Develop smokejumper intranet website. Update: 1) Loft Procedures, 2) Interagency Smokejumper Operations Guide (ISMOG), 3) National canopy evaluation procedures. Ram-Air Parachute System Implementation Project Leader, John Kovalicky, Shane Ralston Loft Group Chair MTDC Project Leader Fall 2015 Ongoing When decision memo is approved Ongoing None 144 Ram-Air Parachute System Implementation Project CMIP, June 2015 CURREN T OR ARCHIVE ID # ACTION ITEM / DECISION MEETING ASSIGNED TO ACTION TRACKER DUE STATU S COORDINATION / REMARKS Chapter 4 - Actions for the Change Management and Implementation Plan Current Current Training Group Chair 4.004 Update: 1) Training Procedures, 2) Changes in ISMOG, and 3) Training Guide. When decision memo is approved 4.007 Identify contingency plans and associated trigger points for circumstances and events which could lead to a pause or a cessation of the change. Ram-Air Parachute System Implementation Project Leader, RACMAT When decision memo is approved Ongoing None Gap analysis of where the program is and what the end state looks like. Operations Plan item. Chapter 5 - Actions for the Change Management and Implementation Plan Current Current 5.002 5.003 Conduct a programmatic Risk Assessment and Safety Impact Analysis of the change from the FS14 to the Ram-Air Parachute System. National Smokejumper Program Manager; Branch Chief, Aviation Safety Fall 2015 Develop an Implementation Plan for the March 2013, Smokejumper and Smokejumper Aircraft Safety Impact Analysis. Branch Chief, Aviation Operations; National Smokejumper Program Manager; Branch Chief, Aviation Safety Fall 2015 Ongoing Art Hinaman will coordinate with Larry Sutton on this task. Gary Sterling to coordinate with RASM council for assignment of risk assessment. Proposed implementation plan has been completed and forwarded on for approval. Chapter 6 - Actions for the Change Management and Implementation Plan Current Current Current 6.002 6.003 6.004 Develop a gap analysis for affected functional areas. Revisit and streamline base review checklist and create an internal readiness review checklist. Ensure mitigation measures from the change risk assessment are implemented. RACMAT Fall 2015 Include in Operations Plan. RACMAT Fall 2015 Include in Operations Plan. Base Managers Council. Tier to ISMOG. RACMAT Spring 2016 Risk assessment must be completed before this action item can be achieved. See Action Tracker 145 ACTION TRACKER Ram-Air Parachute System Implementation Project CMIP, June 2015 Item 5.002. CURRENT OR ARCHIVE ID # ACTION ITEM / DECISION MEETING ASSIGNED TO DUE STATUS COORDINATION / REMARKS Chapter 6 - Actions for the Change Management and Implementation Plan Current 6.005 Develop a Smokejumper Base Ram-Air Readiness Assessment. Region 1 Ram-Air Management June 2015 A one-time assessment to review base readiness for ram-air parachute transition. Chapter 7 - Actions for the Change Management and Implementation Plan Current Current Current Develop the Communication Plan. National PIO Update as needed Update the Interagency Smokejumper Operations Guide (ISMOG). Ram-Air Project Leader When decision memo is approved Formally communicate the RACMAT Charter, appointment of the Project Leader, and designated Change Management Action Team members to interested parties. National Smokejumper Program Manager; RamAir Project Leader; National PIO When the decision memo is approved 7.001 7.002 7.003 Ongoing Not covered in other tracking items. It is currently updated with the structure of the existing program. When the decision is signed, it will need to be updated for pertinent information in preparation for the Ram-air program. Part of the Communication Plan. 146