Mintzberg’s Management Roles 1) What are managerial roles? _______________________________________________________________________________________ _______________________________________________________________________________________ _______________________________________________________________________________________ _______________________________________________________________________________________ _______________________________________________________________________________________ 2) Henry Mintzberg studied CEOs at work and created a categorization scheme to define what managers do on the job. These are commonly referred to as Mintzberg’s Managerial Roles. Interpersonal Skills Role Description Identifiable Activity Manager serves as an official representative of the organization or unit Greeting visitors; signing legal documents Manager guides and motivates staff and acts as a positive influence in the workplace Staffing, training Manager interacts with peers and with people outside the organization to gain information Acknowledging mail/email; serving on boards; performing activities that involve outsiders Informational Skills Role Description Identifiable Activity Manager receives and collects information Reading magazines and reports; maintaining personal contacts Manager distributes information within the organization Holding meetings; making phone calls to relay information; email/memos Manager distributes information outside the organization Holding board meetings; giving information to the media Decisional Skills Role Description Identifiable Activity Manager initiates change Organizing sessions to develop new programs; supervises design of projects Manager decides how conflicts between subordinates should be resolved Steps in when an employee suddenly leaves or an important customer is lost Manager decides how the organization will use its resources Scheduling; requesting authorization; budgeting Manager decides to negotiate major contracts with other organizations or individuals Participating in union contract negotiations or in those with suppliers 3) Is a manager’s job universal? In other words, do all managers spend their time working on the same tasks? _______________________________________________________________________________________ _______________________________________________________________________________________ _______________________________________________________________________________________ _______________________________________________________________________________________ _______________________________________________________________________________________ 4) What is the difference between a for-profit and a not-for-profit organization? Provide an example of each. For-Profit Not-For-Profit Description: Description: Example: Example: 5) Define what a small business is. _______________________________________________________________________________________ _______________________________________________________________________________________ _______________________________________________________________________________________ 6) Describe how managers of small businesses spend their time? _______________________________________________________________________________________ _______________________________________________________________________________________ _______________________________________________________________________________________ 7) Are the roles managers are performing the same in different countries around the world? _______________________________________________________________________________________ _______________________________________________________________________________________ _______________________________________________________________________________________ 8) All managers make decisions. What decision making process can the best managers follow? _______________________________________________________________________________________ _______________________________________________________________________________________ _______________________________________________________________________________________ _______________________________________________________________________________________ 9) An agent of change is a person who can change from the traditional way of handling or thinking about a problem or environment. How are managers ‘agents of change?’ _______________________________________________________________________________________ _______________________________________________________________________________________ _______________________________________________________________________________________