Introduction to Information Management
Exam II
Study Guide
Exam: Monday, November 5, 2012
This exam is made up of multiple choice questions and at least one short answer question. The exam is worth 100
points. The exam will include information from Chapters 6-10 and will also include database questions.
Chapter concepts and terms to you should know:
Chapter 6
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Fields, records, files, database, entity, attribute
Data redundancy and data inconsistency
Data cleansing
Database Management System (DBMS)
Relational DBMS
Primary keys, foreign keys, tuples
Data definition
Data dictionary
Structured Query Language (SQL)
Normalization
Entity relationship diagram (and know what the different diagram symbols mean)
Referential integrity
Data warehouse
Data mart
Online analytical processing (OLAP)
Data mining and related terms
Text mining and web mining
Data governance
Review and study the Database Terms document that was linked off of the database project instructions.
Chapter 7
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Network
NIC card
Broadband
Hubs, switches, routers, and modems
Clint/Server computing
Packets and packet switching
Protocol
TCP/IP
Know the different types of networks we discussed and be able to explain the different ones.
Know the different types of Physical Transmission Media we discussed and be able to explain the different ones
Know the different types of Wireless transmission media and be able to explain them.
Bandwidth
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Internet definition
Internet Service Provider (ISP)
IP address
Domain Name System (DNS) and what different extensions mean
Voice over IP (VOIP)
Unified Communications
Virtual Private Network (VPN)
Hypertext and hypertext transfer protocol (HTTP)
Search Engine, search engine marketing, and search engine optimization
Web 2.0
Web 3.0
Bluetooth, Wi-Fi, Wi-Max – be able to explain and know the distances of each
RFID
Chapter 8
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Security
Controls (and know types such as general and application)
War Driving
Malware, Viruses, Worms, spyware, Trojan horses – be able to explain what each does
Keyloggers
Hackers and crackers
Denial of Service (DoS), DDoS, and Botnet – be able to explain each
Cyberterrorism
Phishing and Pharming
Identity theft
Social engineering
Sarbanes-Oxley Act
Computer forensics
Risk assessment
Authentication, passwords, token, biometrics, smart cards
Secure Socket Layer (SSL)
Public key Encryption (PKE)
Digital certificates
Online transaction processing system (OLTP)
Fault-tolerant computer systems
Downtime
High-availability computing
Recover-oriented computing
Deep packet inspect in (DPI)
Chapter 9
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Enterprise systems
Enterprise software (be able to explain)
Key features of an Enterprise system and business value of
Supply chain
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Upstream
Downstream
Just-in-time strategy
Bullwhip effect
Supply chain planning systems
Demand planning
Supply chain execution systems
Push-based model
Pull-based model
Business value of supply chain management systems
Customer Relationship Management (CRM) Systems and different components/software for each (be able to
explain)
Cross-selling
UP-selling
Operational CRM
Analytical CRM
Churn Rate
Chapter 10
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E-Commerce
How the Internet and WWW are a commercial medium for e-commerce – know all of the different reasons on
pages 374-378
Information density
Price transparency
Cost transparency
Price discrimination
Customization
Information asymmetry
Dynamic pricing
Menu costs
Digital goods
Types of E-commerce – know what they are and be able to explain each
Know the different E-commerce business models (on pages 382-384) and related terms
Know the different e-commerce revenue models
Know the different types of e-commerce marketing
Behavioral targeting
Long tail marketing
Electronic data interchange
Private industrial networks
Private exchange
Net marketplaces
Exchanges
M-Commerce and some of the services and applications discussed
Know the steps of building an e-commerce website (know what to look for and how they are built)
Co-location