Kurt.van.hoecke@inovativ.be
MOF
®
Automation
Standardization
ITIL
®
COBIT
Self-service
®
Compliance
IT Data
Warehouse
Knowledge
Configuration
Items
Work Items
Configuration
Management
DB
Reports &
Dashboards
Portal
Excel
E-Mail &
Other Clients
Automation
Standardization
Self-service
Compliance
Service Catalog & Self-Service Portal
Orchestrator / VMM Integration
Release Management
System Center Data Warehouse
Portal: Role-based Access, Self Service
DW
PRESENTATION
Service IT
Catalog:
Service and
Request Offerings
Service
Offerings
CMDB
DATA
Models / Objects:
Quota, Access, Costs,
CMDB
Templates, enables
VMs, Services,
Clouds, Runbooks
standardization
and compliance
Connectors
Request Processing:
Business process WF engine
Business Events
Subscriptions
WI activities
Request Processes
Monitor
Invoke
Notifications
Approvals
WORKFLOW
Orchestrator:
IT process
automation
Request
processes
drive automation
Run
Automation
books
Integration Packs
OM
VMM
Other IT
Systems
Service & Request Offerings
4
SLA
Private Cloud
Applications
Users
Knowledge
VM
Provisioning
Request
Cloud
Service
Provisioning
Request Fix
for Service
Access
Requests
Request
Schedule
5
Cost
User Roles
1. Connectors import
cloud objects & VMM
templates, including
SCO runbooks
2
Quota
Increase
Business Process
Data and Process Templates
(standardized configurations)
Review
Runbook
3 Self service models and defaults
(Quotas, access tiers, costs)
Work Items
Email
(in-progress processes)
Review
1
Runbook
Email
CMDB Objects
Runbooks
Clouds
Templates
Services
2. Admin creates SM
templates to capture
business process and the
role of runbooks within
the process
3. Admin defines models
and defaults to
standardize offerings
4. Admin specifies
interaction with users –
create questions and
map to CMDB data
5. Admin configures
access roles to the
offerings
Data Sources
VMs
Fabric
Users
(OM, AD, VMM,
SCO, CM)
1. SCO Connector syncs
Runbook data to CMDB
Service Catalog - Request Offering
2. Admin uses SM task to
create RB activity w/
parameters mapped to
properties
CMDB
Request Template
Service Request
4
5
Invoke
Monitor
Runbook Activity
2
SM Runbook Items
3. Admin adds to request
template includes RB
activity, added to Service
Catalog
4. User creates SR from
request offering
6
SCO
Connector
1
SCO Web Service
3
5. Runbook invoked with
user inputs
6. SM workflow monitors
RB status
SM Runbooks Folder
SCO Runbook
SCO Runbook
SCO Runbook
Service Request
Templates defines
business processes
Request Offering maps User Input
to Service Request Template
Author
Service Offerings
Author
Request Offerings
Author
Request
Template
Processes
defined here
drives
automation
Service Offerings is a
collection of requests
Dynamic Request
Form on the Portal
Service Catalog
Portal home
page
Request triggers Workflows,
approvals, notifications as
defined by processes in
templates
Rolebased
access
Integrated CMDB
Runbooks
Clouds
Templates
Services
VMs
Fabric
Users
System Center Service Manager – Portal Source Code
http://scsmservicerequest.codeplex.com/releases/view/46716
Create
Opalis
policy
Authoring
Tool
SCSM
Templates
SM Admin
SM Admin
Request OS
Deploy
End User
Change Request
Created
SCCM Admin
Runbook
Invoked
Deploy
computer
Automation
Standardization
Self-service
Compliance
Service Catalog & Self-Service Portal
Orchestrator / VMM Integration
Release Management
System Center Data Warehouse
Release Management
Release Management
Automation
Standardization
Self-service
Compliance
Service Catalog & Self-Service Portal
Orchestrator / VMM Integration
Release Management
System Center Data Warehouse
Data
Warehouse
PowerPivot for Microsoft Excel X86
PowerPivot for Microsoft Excel X64
http://scug.be/blogs/scsm/default.
aspx