Job Description
Job title:
Department/School:
Grade:
Location:
Accommodation Receptionist
Accommodation and Hospitality Services
3
Woodland Court, Claverton Down Campus, Bath
Job purpose
A Receptionist with Accommodation and Hospitality Services provides reception services
for Guests to contribute to an overall exceptional experience from check-in through checkout and complete financial and reservation procedures as required.
Source and nature of management provided
Accommodation Sales Co-ordinator
Staff management responsibility
None
Special conditions
This role will involve working shifts on a 5 out of 7 days rota
Main duties and responsibilities
Taking telephone calls, and actively selling university guest accommodation, inputting of
bookings using the hotel management system.
Ensure that both the Sales Team Leader and Accommodation Sales Coordinator are kept
fully aware of any relevant feedback from guests and, or, other departments
Managing email enquiries through Request Tracker ensuring that all enquiries are
responded to within 24 hours.
Manage the available bedstock to ensure that sales are maximised at all times.
To receive and process payments, including till operation, cashing up and reconciliation
following departmental financial procedures.
Provide information for student requests in term time
Liaise with Operations Team and the Estates Department to resolve emergency
maintenance faults and guest complaints.
Manage the weekly key checks and control and security of keys for East Accommodation
rooms.
Main duties and responsibilities
Control the security of signing out departmental Master Keys to staff and contractors during
your shifts
Liaise with Security re handover of late arrivals for accommodation and the provision of
empty rooms (when available) for selling after the EAC closes.
To control the key allocation for conferences and groups and individuals ensuring that all
have a positive experience on their arrival at the university.
Carrying out general administrative tasks to assist the smooth running of the department
Support student enquiries in term time
From time to time you may be asked to assist in the facilitation of CPD activities. This will
form part of your substantive role and you will not receive additional payment for these
activities.
You will from time to time be required to undertake other duties of a similar nature as
reasonably required by your line manager.
Person Specification

Criteria: Qualifications and Training
Educated to A Level or equivalent
Educated to degree level
Other Professional qualifications
Essential
Desirable
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Criteria: Knowledge and Experience
Experience of working in a sales/reception/
reservations role in a hotel environment
Event management
Experience of working with local Tourism
Experience of financial procedures for handling
payments
Experience of working within a Higher Education
Institution
Essential
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Desirable
Criteria: Skills and Aptitudes
Excellent verbal and written communication skills
Excellent organisational skills
The ability to work within and contribute to a team
Experience of updating Database systems
Experience of Microsoft Office Applications
Demonstrate a knowledge of hotel room categories,
room rates, packages, promotions and other general
product knowledge necessary to perform daily duties
Experience of using WPM
Experience of using Room Service or hotel booking
system such as MICROS Opera
Essential
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Desirable
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