Information Services and Systems Michele Davies Subject librarian for School of Management Information Services and Systems Today , we will cover... Searching for information for my business assignments Citing publications in my assignments and preparing a reference list Information Services and Systems Did you attend your library induction in Freshers’ Week? A. No B. Yes 0% Ye s No 0% Information Services and Systems Importance of trustworthy information for good decision making “Real world” Your “student world” Business managers and economists need to have information which is: Accurate Independent Up to date Specific Relevant Bad information = bad decisions = loss of profits & market share Students need to have information which is: Accurate Independent Up to date Specific Relevant BUT ALSO Scholarly & Theoretical Bad information = loss of marks for your assignments Information Services and Systems Your module assignment: key marking criteria Your module handbook says: • Suitability of literature • Quality of literature review • Understanding of established knowledge This means Choose academic information sources (books and journals) and it will improve the quality of your literature review assignment. Information Services and Systems How do I find this type of information? Information Services and Systems Key library tools • The library catalogue • Use it to locate books (online and print) • Find out to which journals we subscribe • Renew items on loan • Request items • Catalogue tells you how many copies, where shelved, loan status • A gateway • Provides links to specialist information sources • A research tool to find online scholarly articles and to identify key resources for further research. • Links to database guides. Information Services and Systems How to find information for your next assignment. Different types of publication = different types of information. Information Services and Systems Textbooks, dictionaries and encyclopaedias • Getting started • Get an overview of the topic • Definitions of key terms • Understanding the essay question Information Services and Systems Journal articles • The most important source of information • In-depth • Latest international research • Scholarly • Theories Information Services and Systems How many journals do you think the Library subscribes to for business, finance, economics and management? GUESS! A. 100 B. 1,100 C. 11,000 0% 11 ,0 00 0% 1, 10 0 10 0 0% Information Services and Systems Reports • • • • • • • Facts and figures Industries Market research Countries Economies Companies Commodities Information Services and Systems Company profiles • Mostly found on EBSCO Business Source Complete. • Good for an independent overview of a company • History, products, services, key personnel, location, forecasts, SWOT analysis Information Services and Systems News • Current events • Latest economic crises • Latest mergers and take-overs • Stock prices • Use quality news sources, e.g The Economist, Financial Times Information Services and Systems Data • • • • • • Finance Economics Banking Labour Markets Employment Information Services and Systems Market Research from Mintel Mintel Oxygen – reports • Analysis and commentary • Consumer behaviour: ownership, purchasing, usage • Brands: leading companies and products Mintel Global Markets Navigator – data • Market size; market segmentation; market share; forecast data; country data Information Services and Systems You may not need all these types of publication for your literature review assignment, but you will need reports, data and newspapers in other future assignments. For your first assignment focus on information in books and journal articles. Information Services and Systems Journals What is a journal exactly? • A publication which is published at regular intervals such as weekly, monthly, quarterly, bimonthly. • Contains articles (research papers) on a related theme e.g marketing or management. • Examples include The Economist, Journal of Financial Economics, Harvard Business Review Information Services and Systems What do you think a peer-reviewed journal is? GUESS! A. A research diary B. A weekly magazine like PC World or the Economist C. A regular publication containing research articles 0% 0% n ic a t io ub l gu la re A A w ee kl rp ym A ag re az in e se ar c h lik co .. . e. . di ar y 0% Information Services and Systems What is a peer-reviewed journal? • The best quality information. • Also known as “scholarly journals” • Articles written by researchers are scrutinized before they are published. • Experts examine the methodology, the analysis, the data and the conclusions before the paper can be published. Information Services and Systems How do I know which journals are peer-reviewed and which are not? • Magazines articles are written by journalists. • Peer-reviewed journal articles are written by academic researchers. • Peer-reviewed journals do not contain advertisements, job vacancies or glossy pictures Information Services and Systems How do I know which journals are peer-reviewed? Peer-reviewed journals... • Look serious and academic • Most of the journals in our Library • Most of the journals in EBSCO & ProQuest – use filters in a database to eliminate the non-peer-reviewed Information Services and Systems But how will I find these sources? Publication type Search tool • Books (including e.books) • Scholarly articles and Reports • News • Data • Company information • iFindDiscover • iFind Research, especially EBSCO & ProQuest • ProQuest & Nexis • FAME & Mintel GMN • EBSCO company profiles Always access via iFindDiscover OR iFindResearch Information Services and Systems I need information on consumer behaviour and mobile phones. Where should I search? 0% sp a n A Bu ne SC O te l in M M w xy ge in te lO Go og l . ra r.. lib e (th ov er Di sc d iF in 0% 0% 0% pe sin r Gl es ob sS al ou M rc ar e ke tN a. .. 0% e 0% EB A. iFind Discover (the library catalogue) B. Google C. Mintel Oxygen D. A newspaper E. EBSCO Business Source F. Mintel Global Market Navigator Information Services and Systems I don’t understand the Maslow’s Hierarchy of Needs - I want a simple explanation. Where should I search? 0% e bu s in es lar sc ho A A di ly ct io ar tic l na r ... ps yc or k w n ko xt bo o te A 0% sr ep or t 0% y 0% A A. A textbook on work psychology B. A dictionary C. A scholarly article D. A business report Information Services and Systems I need a SWOT analysis of a big company like Amazon. Where should I search? Am 0% nd Di sc ov er sit e eb iFi sin 0% az on ’s w n xy ge Bu SC O EB 0% ou rc e 0% te lO M in A ne w sp a pe r 0% es sS A. A newspaper B. Mintel Oxygen C. EBSCO Business Source D. Amazon’s website E. iFind Discover Information Services and Systems Searching and locating information Information Services and Systems Effective search tips for searching for journal articles • Don’t just dive into a database and type in the first words which come into your head. • Plan. • Break down your complicated research topic into concepts. • Think of other search terms which mean the same thing Information Services and Systems Planning • Consider types of information needed • Choose a database • Make a search strategy Information Services and Systems A Search Strategy Topic: Team working? Co-operation or competition? Concept 1 Concept 2 Concept 3 Team working Co-operation Competition Team building cooperation competitiveness Teams in the workplace Intergroup relations Employee competitive behavior Teams AND work psychology Information Services and Systems A Search Strategy Topic: Time management - meeting deadlines and keeping a work/life balance Concept 1 Concept 2 Concept 3 Time management Deadlines Work/life balance scheduling speed vs. accuracy work-life balance prioritising job stress burnout time allocation quality of life Information Services and Systems Boolean Operators Aim To narrow your search results Boolean Operator AND Search Examples Time management AND deadlines Retrieval Formula Only retrieves records containing all terms Team building AND company loyalty To broaden your search results OR competition OR competitiveness Retrieves records containing either one or more terms workforce OR employees OR staff To exclude a term from your search NOT Job stress NOT bullying Excludes records containing the second term Information Services and Systems Phrase searching: use “quotation marks” “teams in the workplace” “time management” “work-life balance” Information Services and Systems Save time by using truncation – add an * onto the root of a word to pick up singulars & plurals. Competit* Competition Competitiveness Competitor Information Services and Systems Wildcard: use ? in the middle of a word to replace one or more letters Examples Finds Wom?n woman, women Organi?ation organisation, organization Behavio?r behavior, behaviour Information Services and Systems DEMO Information Services and Systems Which search will find most results? A. Wine OR beer OR juice B. Wine AND beer AND juice 0% in e W W in e AN D OR be er O be er AN D R ju ic e ju ic e 0% Information Services and Systems I’ve searched on globalisation and found a lot of irrelevant results – which of these searches will work best? A. B. C. D. E. Gl o 0% bu s in es es s AN D bu sin n at io ba l i* i? at io n AN D ba l iza at io Gl o ba l Gl o 0% s 0% t io n n 0% i? ba l at io n 0% Gl o i* ba l Gl o ba l isa t io n 0% Gl o Globalisation Globali*ation Globali?ation Globalization Globali?ation AND business F. Globali*ation AND business Information Services and Systems What have you learnt today about searching for business information? • • • • • Always use good quality sources. Choose a search tool through iFindResearch. Some advanced search techniques . Not everything is available full-text (use filters) How to find books, scholarly articles, company profiles and reports. Information Services and Systems How to reference with APA6 style Information Services and Systems Have you ever had to provide a list of references for an assignment? A. Yes B. No 0% No Ye s 0% Information Services and Systems Why is referencing important? • Avoid accusations of plagiarism – reference all ideas and sources that you use • Traceability - ensure someone else can find your sources • Good referencing is a basic academic requisite • Demonstrate that you have read widely Information Services and Systems APA 6th – what is it? • An example of an author-date referencing style. • Used by many subject areas at Swansea University including School of Management. Information Services and Systems What do you find difficult about referencing? 0% 0% 0% 0% 0% 0% Pu nc tu at W io hi n ch Fo bi r m ts at of t in in g f or Th m ei at ni.. te xt cit at io ns W eb pa ge Ev s er yt hi ng ! A. Punctuation B. Formatting C. Which bits of information to include D. The in-text citations E. Web pages F. Everything! Information Services and Systems Three steps to successful referencing 1. Keep track of the sources you’ve used (the appropriate details + page numbers). 2. Follow the APA guidelines on Blackboard and on the APA Style website. 3. Pay attention to detail (punctuation & formatting). Information Services and Systems What does APA referencing involve? • Citations in your assignment (author and date) • Reference list at the end: alphabetical order by author • E.g. (Jones, 2012) Information Services and Systems When is a reference NOT needed? W un d izi m ar he n su m gi us in he n W ng nf or m at io n f.. . ct ly ir e in gd 0% i. . . 0% .. . 0% qu ot 3. he n 2. When quoting directly from a published source When using information that is freely available from a publicly accessible website When summarizing undisputed and commonplace facts about the world. W 1. Information Services and Systems The reference list A book reference (two authors) Malhotra, N. K. & Birks, D. F. (2007). Marketing research: An applied approach (3rd ed.). Harlow: FT Prentice Hall. Information Services and Systems The reference list A chapter in a book Street, S. (2004). From Ealing comedy to the British new wave. In E. Ezra (Ed.), European cinema (pp. 176-193). Oxford: Oxford University Press. Information Services and Systems The reference list An article in a journal: Palmer, A. & Koenig-Lewis, N. (2011). The effects of pre-enrolment emotions and peer group interaction on students’ satisfaction. Journal of Marketing Management, 27, 1208-1213. Information Services and Systems The reference list A document on the web: Bank of England. (2013). Inflation report, August 2013. Retrieved from http://www.bankofengland.co.uk/publications/D ocuments/inflationreport/2013/ir13aug.pdf Information Services and Systems Which piece of information is NOT needed in a book reference? A. Author’s name B. Library call number C. Place of publication 0% t io n ica ub l of p e Pl ac L ib ra ry ca l ln um ’s na m Au th or 0% be r e 0% Information Services and Systems In a reference list that is APA style how should the list of references be ordered? y. .. da th e By hi ch by w lly in ica eo rd er be t ph a Al 0% te 0% au by lly ica be t ph a Al 0% th or ’.. . t it le 0% Th A. Alphabetically by title B. Alphabetically by author’s surname C. By date D. The order in which they appear in the text Information Services and Systems In-text citations Basic rule is (Name, Year of publication) e.g. (Davies, 2013) But ask yourself: How many author names should be included in each citation? Information Services and Systems In-text citation – one author Basic rule: (Shakespeare, 1599) Variations: Shakespeare explored the life of Henry V (1599)..... In 1599 a play was written (Shakespeare).... Information Services and Systems In-text citation – two authors Examples: (Lennon & McCartney, 1967) Lennon and McCartney (1967) wrote A Day in the Life... Information Services and Systems In-text citation (3-5 authors) In-text citation Full reference First mention (Parkin, Powell, & Matthews, 2012) Parkin, M., Powell, M., & Matthews, K. (2012). Economics, 8th.ed. Subsequent mentions (Parkin et al., 2012) Harlow: Addison Wesley. Information Services and Systems In-text citation (more than six authors) If there are six authors or more only the first author is cited followed by et al. Example: (Yamada et al., 2003) NOTE: et al is Latin for “and others”. Information Services and Systems The Golden Rules Be consistent. Be complete. Be correct. Keep a record of your references as you use them. Information Services and Systems Need help? Just ask! • Email: [email protected] • This PPT on your BB module. • Also see “Library Support for School of Management” on Blackboard.