hampton hotels media kit
media kit contents
fact sheet
02
culture
05
awards
06
philanthropy
08
executive bios
09
contact information
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1
hampton hotels
fact sheet
Hampton® Hotels
Hampton Hotels is a mid-priced leader in the lodging segment and is part of Hilton® Worldwide
Portfolio of brands, the leading global hospitality company. All Hampton hotels offer warm
surroundings and a friendly service culture supported by our 100% Hampton Guarantee. Highquality accommodations, in-room conveniences and the latest technology, combined with numerous
locations and competitive rates, have made Hampton a leader in its segment and one of the fastest
growing hotel brands. Currently, there are more than 1,800 Hampton locations in Canada, Costa
Rica, Ecuador, Germany, Mexico, Turkey, the United Kingdom and the United States, totaling
nearly 180,000 guest rooms. New Hampton hotels are currently in the works in Europe, Asia,
South America and the Caribbean to further expand Hampton’s global presence.
Hampton by Hilton™, Hampton Inn by Hilton™ and Hampton Inn & Suites by Hilton™
In order to enable better recognition of the Hampton brand by virtue of its Hilton affiliation, the
addition of “by Hilton” branding to Hampton Inn® and Hampton Inn & Suites® hotels was announced
in May 2007, affecting existing and future properties in Canada and Latin America. In 2009, the first
Hampton by Hilton signage was added to the first ever European property in the United Kingdom
showcasing the brand’s global expansion.
Innovative Leader
Introduced in 1984, Hampton was founded on the concept of providing guests with consistent,
value-priced accommodations and a bundled package of amenities included in the price of the hotel
room. Hampton was the first mid-priced national hotel brand to offer guests a complimentary
continental breakfast and free local telephone calls as part of every guest stay.
In 1995, the Hampton brand introduced Hampton Inn & Suites hotels. This lodging concept
combined traditional guest rooms with spacious two-room suites that include a separate bedroom,
living room and kitchen area.
Hotel Services & Amenities (The Americas)
All Hampton Hotels provide a standard complement of guest services and amenities that include:
Guest Services:
 100% Hampton Guarantee
 Free On the House® hot breakfast including fresh-baked waffles served daily
 Free wireless high-speed internet access in the lobby and in at least one meeting room per
hotel
 Free coffee and tea in the lobby 24 hours a day
 No additional charge for children under 18 years old staying with parent
 Swimming pools at most locations
 Access to exercise facilities at most locations
 On-site Suite Shop® at all Hampton Inn & Suites locations
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A versatile hospitality suite for small business meetings or social functions
In-Room Amenities and Services:
 Free wired or wireless high-speed internet access in all guest rooms
 Cushioned lap desks in each room for working on the bed with papers or computers
 Signature Hampton radio alarm clock with easy to set alarm and pre-set stations
 The Clean and Fresh Hampton Bed™ with linens and duvet laundered fresh for every guest
 Nightlight in bathroom
 Curved shower rod and curtain over baths or large walk-in shower
 Free movie channel
 Coffee maker, iron and ironing board in all guest rooms
 Rooms equipped for guests with disabilities
Hotel Services & Amenities (European)
Guest Services:
 Welcome zone: high quality finishes, local flavor and a warm greeting create an inviting
atmosphere for arriving guests
 Work zone: a quiet, more secluded area to read, work or conduct an informal business
meeting
 Living zone: a place for guests to energize with a regionally inspired breakfast, 24/7 hot
beverage offering at various locations, snack or light meal
 Gathering zone: a great space for our guests to meet and greet each other, have a
beverage, take a seat and just relax
 Complimentary On the House hot breakfast served daily
 On-site fitness facilities at all locations
 100% Hampton Guarantee
 Complimentary wireless high-speed Internet access
 No additional charge for children under 18 years old staying with parent
 24/7 snack area at all locations for a quick meal or light snack
In-Room Amenities and Services:
 Wired or wireless high-speed Internet access available in all guest rooms
 Lap Desks in each room for working on the bed or sofa
 Savvy Sofa – a quality sleeper that is smart and comfortable
 Signature Hampton radio alarm clock, with easy to set alarm and pre-set stations
 The Clean and Fresh Hampton Bed™ with linens and duvet laundered fresh for every guest
 Upscale bath with enclosed walk-in shower, furniture style vanity, branded amenities and high
quality finishes
 26” flat panel TV
 Working desk with task chair
 Coffee maker, iron and ironing board in all guest rooms
 Rooms equipped for guests with disabilities
Locations & Customers
With more than 1,800 locations, finding a Hampton hotel is easy – urban chic locations, near
shopping malls, beaches, roadside attractions and more. A large percentage of hotels are located
in tertiary and suburban markets, and as the brand grows, so has its development in urban
downtown locations and revitalized historic districts. In addition, many of the brand’s hotels are now
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located in beach destinations and resort communities. Unlike most hotels, Hampton serves an
even mix of business and leisure travelers (48% of customers are business and 52% are leisure.)
Hilton Worldwide Loyalty Program
Hampton officially joined the Hilton HHonors® guest reward program in April 2000. Only with Hilton
HHonors can guests earn both Points & Miles® for stays at 3,600 hotels worldwide and airline miles
with over 50 airline partners. Hilton HHonors offers several unique ways to pile on the points —
earn them through hotel stays or with participating credit cards; or, guests can consider purchasing
them if they are just shy of that trip to the Caribbean. And guests can transfer them to family or
friends who are also members. We also offer guests an opportunity to donate their extra points to
several charitable organizations.
Hampton Hotel Development
Hampton is stronger today than ever before. Since our brand launched in 1984, we’ve experienced
steady growth and sustained success, even during years when there was little or no growth
industry-wide. This includes expansion into Canada, Mexico, Ecuador, Costa Rica and Europe.
We continue to listen to our guests, stay on top of industry trends and explore features that drive
sustainable competitive advantages as well as benefit the profitability of our owners. With a
commitment to continuing growth, quality and outstanding performance, we stand on our track
record, and on our promise to make Hampton the first choice for developers, now and in future
years.
To learn more about franchising opportunities, visit www.hamptonfranchise.com.
Reservations
To make reservations or request information about any Hampton hotel, travelers may access the
brand’s Web site at www.hampton.com.
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hampton hotels
culture
Our Brand Personality
Our brand personality is so unique, we made up our own word for it: Hamptonality. It’s the
casual, friendly, enthusiastic and passionate way we go about making the Hampton experience
unforgettable for each guest. It’s the tone in our “Good morning” and the bounce in our
step. It’s what drives our team to serve with excellence and ease. We enjoy sharing it with the
world.
Our Brand Story
Our Brand Story. Simply put, it explains who we are and what we’re all about.
We are the beacon of hospitality, illuminating the journey to excellence,
sparking connections around the world.
Hampton is a Lighthouse Brand
Our Brand Story illustrates that we are a lighthouse brand, a beacon of hospitality. As
we innovate, our quality product and outstanding service light the way for the entire
industry.
The 100% Hampton Guarantee
Our lighthouse sits on the bedrock of the 100% Hampton Guarantee – which is the
foundation of the brand. Our team members own this promise:
Friendly service, clean rooms, comfortable surroundings, every time. If you’re not
satisfied, we don’t expect you to pay. That’s our commitment to you and your
guarantee. That’s 100% Hampton.
People Make It Hampton … Powered by Strengths.
Hampton is a strengths-based organization. This means we focus not only on what our team
members are good at, but what they enjoy doing. When team members are using their
strengths every day, they make better connections with guests.
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hampton hotels
awards
2011
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2010
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2009
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2008
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2007
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2006
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Entrepreneur Magazine’s annual Franchise 500® – #1 Franchise
Travel Weekly Readers’ Choice Awards Survey – Best Mid-Priced Hotel
Hospitality Sales & Marketing Association International (HSMAI) Adrian Awards –
Platinum Award for In-Flight and On-property advertising; additionally, two Gold, one
Silver and one Bronze awards for entries in advertising and public relations
Entrepreneur Magazine’s annual Franchise 500® – ranked 4th overall
Travel Weekly Readers’ Choice Awards Survey – Best Mid-Priced Hotel
Business Travel News U.S. Hotel Chains Survey – Best Mid-Price Hotel Chain
Hotel & Motel Management’s Limited Service Hotel Chain Survey – #1 Hotel Chain
Forrester Research, Inc. Customer Experience Survey –third among 133 firms, 14
industries
Hospitality Sales & Marketing Association International Adrian Awards – one Gold, one
Silver and one Bronze Adrian Awards at the 53rd annual Adrian Awards Competition
Customers’ Award for “Most Family-Friendly” Hotel from HolidayExtras.com – Hampton
by Hilton Liverpool/John Lennon Airport, United Kingdom
Communitas Awards – “2010 Leadership in Community Service” Award
Travel Weekly Readers’ Choice Awards Survey – Best Mid-Priced Hotel
Business Travel News U.S. Hotel Chains Survey – Best Mid-Price Hotel Chain
International Organization of Women Pilots, The Ninety Nines – George Palmer Putnam
Award, in appreciation of Hampton Hotels’ Save-A-Landmark program helping to restore
the Amelia Earhart Birthplace Museum
Travel Weekly Readers’ Choice Awards Survey – Best Mid-Priced Hotel
Business Travel News U.S. Hotel Chains Survey – Best Mid-Price Hotel Chain
Forrester Research, Inc. Customer Experience Survey –third among 114 firms, 12
industries
Travel Weekly Readers’ Choice Awards Survey – Best Mid-Priced Hotel
Business Travel News U.S. Hotel Chains Survey – Best Mid-Price Hotel Chain
Yahoo! – Yahoo! Big Idea Chair for outstanding work in the creative community
Travel Weekly Readers’ Choice Awards Survey – Best Economy Hotel
Destinations magazine – Hotel Chain Most Accommodating to Groups
Income Opportunities Platinum 2000 Survey of the Top 150 Franchises – Hampton
Hotels one of only two hotel chains listed
Preserve America – Presidential Award for Hampton Hotel’s Save-A-Landmark program
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2005
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2004
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2003
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2001
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2000
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National Trust for Historic Preservation – National Preservation Honor Award – the first
hotel chain ever recognized by The National Trust for Historic Preservation for its
sustained efforts as part of its “Explore the Highway with Hampton, Save-A-Landmark”
program
Travel Weekly Readers’ Choice Awards Survey – Best Economy Hotel
Business Travel News U.S. Hotel Chains Survey – Best Hotel Chain in the “Mid-price
without Food and Beverage” Category
PRWeek Magazine – Best Use of the Internet Award for Hampton Hotels’ “Hidden
Landmarks” website
SMITHSONIAN Magazine/Travelers Conservation Foundation – Sustainable Tourism
Award in the Preservation Category for Hampton Hotels’ Save-A-Landmark program
Business Travel News U.S. Hotel Chains Survey – Best Hotel Chain in the “Midprice
without Food and Beverage” Category
Business Travel News – ranked as highest among “Midpriced without Food & Beverage”
chains in “physical appearance” category
Business Travel News U.S. Hotel Chains Survey – Best Hotel Chain in the “Midprice
without Food and Beverage” Category
Income Opportunities Platinum 2000 Survey of the Top 150 Franchises – Hampton
Hotels one of only two hotel chains listed
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hampton hotels
philanthropy
Overview
In April 2000, Hampton Hotels launched “Save-A-Landmark®,” a campaign dedicated to
refurbishing historical, fun and cultural landmarks that reside along North America‘s highways.
Landmark refurbishments include painting, landscape maintenance and other preservation
efforts Hampton hotel volunteers can support. The program has provided more than 8,000
hours and more than $2.5 million toward the research, attention and preservation of America‘s
roadside landmarks for future generations. A few of the landmarks refurbished to date have
been:
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President Lincoln’s Cottage, Washington, D.C. – On September 16, 2010, Hampton
Hotels celebrated a milestone in Save-A-Landmark history during its 10th anniversary of
preservation work and restored the program’s 55th landmark, President Lincoln’s
Cottage. Legendary actor, Sam Waterston, who has portrayed the 16th President on
stage and screen, joined more than 50 local hotel volunteers to help preserve the site by
resurfacing cast iron balustrades, repairing the stucco exterior of the Cottage, preparing
for a new conservation lab and maintaining the shutters framing the Cottage windows. In
all, Hampton Hotels donated $100,000 toward the day’s volunteer projects and for future
preservation needs.
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National Civil Rights Museum, Memphis, Tennessee – On Tuesday, March 25, 2008,
a massive team of more than 100 volunteers from Hampton Hotels’ Save-A-Landmark
program worked alongside acclaimed actor Samuel L. Jackson to restore the National
Civil Rights Museum during the campaign’s 36th event. As the city of Memphis prepared
for events surrounding the 40th anniversary of Dr. Martin Luther King Jr.’s untimely
passing, volunteers spent 1,000 hours on restoration projects on the museum’s grounds.
Hampton Hotels contributed more than $100,000 to the museum’s ongoing care.
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World’s Largest Cuckoo Clock, Wilmont, Ohio – For years this 23-feet-tall landmark
was perched atop a staircase, making it inaccessible to many elderly and handicapped
visitors. However, on August 16, 2007, Save-A-Landmark program volunteers joined
forces during the program’s 32nd refurbishment to complete an extensive renovation of
the clock. The project included a $20,000 grant, enabling it to be moved to ground level
and making it accessible – and enjoyable – for all visitors.
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Admiral Twin Drive-In, Tulsa, Oklahoma – On May 24, 2005, in time for the summer
blockbuster movie season, Save-A-Landmark celebrated its 23rd restoration effort when
more than 15 local Hampton volunteers banded together and painted radio boxes, the
sides of the 80-feet tall screen, updated the marquee signs, ticket booth and concession
stand and landscaped the 38-acre site. They contributed nearly 100 hours of manpower
and more than $35,000 toward tuning up this all-American landmark.
For more information about Hampton Hotels Save-A-Landmark program or to nominate a
landmark, visit www.hamptonlandmarks.com.
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hampton hotels
executive bios
Phil Cordell
Global Head, Focused Service and Hampton Brand Management
Hilton Worldwide
Phil Cordell serves as global head for focused service and Hampton brand
management for Hilton Worldwide, the internationally recognized preeminent
hospitality company. The company develops, owns, manages or franchises
over 3,000 hotels globally.
Its portfolio includes many of the world’s best known and most highly
regarded hotel brands, including Waldorf Astoria® Hotels & Resorts, Conrad Hotels & Resorts®,
Hilton Hotels & Resorts, Doubletree by Hilton®, Embassy Suites® Hotels, Hilton Garden Inn®,
Hampton Hotels, Homewood Suites by Hilton®, Home2 Suites by Hilton® and Hilton Grand
Vacations®.
Cordell joined Promus Hotel Corporation in 1983 and served in a variety of hotel management
positions for Holiday Inn® hotels. He later joined the Hampton Hotels division, where he worked
as an area director involved in pre-opening recruitment, sales and operations for many hotels in
the system. In the early 1990s, Cordell joined the corporate team as vice president of franchise
operations and subsequently as vice president of hotel performance support.
Cordell currently leads a varied multidisciplinary team as global head, Hilton focused service
brands. Cordell focuses on strategy, international development and growth of Hilton Garden Inn,
Hampton hotels, Homewood Suites by Hilton and Home2 Suites by Hilton.
Another part of Cordell’s role is being responsible for all aspects of Hampton hotels including,
strategic brand positioning, product and service standards, marketing/PR, brand culture/brand
communications, hotel operations support and franchise relations. Cordell was instrumental in
helping grow the brand to its current portfolio of more than 1,800 hotels, partially the result of
overseeing the “Make it Hampton” initiative in the mid 2000s, the single largest brand
revitalization in the hotel industry.
Cordell has received numerous awards and recognition for his leadership and for contributions
to the hospitality industry, and is a frequent speaker and panelist on a wide variety of business
and industry topics. Even though his work schedule is filled with extensive business travel,
Cordell enjoys personal travel – exploring new countries, cultures and meeting new people.
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hampton hotels
executive bios
Judy Christa-Cathey
Vice President - Global Brand Marketing, Hampton Hotels & Hilton Garden
Inn
Hilton Worldwide
Judy Christa-Cathey is the vice president, Hampton global brand
marketing, Hilton Worldwide. Christa-Cathey is responsible for the
development and execution of the Hampton hotels and Hilton Garden Inn
global branding strategies including brand positioning, advertising,
interactive relationship strategies, promotions and public relations.
Christa-Cathey also co-created Hampton’s Save-A-Landmark community program which was
awarded a US Presidential Award for Preservation – the first time a hotelier has ever received
this recognition or an award from the Smithsonian museum.
Her prior travel industry experience includes market planning, direct marketing, promotions and
public relations with Southwest Airlines. She was Vice President of Marketing for Adventure
Tours USA (an international charter and tour operator), and Vice President/Account Executive
for Roth Graham, a leading travel industry and targeted marketing agency.
Christa-Cathey received her MBA from the University of Dallas and BA in Communications from
Western Illinois University.
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hampton hotels
executive bios
Scott Schrank
Vice President - Hampton Brand Performance Support
Hilton Worldwide
Scott Schrank is vice president, Hampton brand performance support,
Hilton Worldwide. He is responsible for leading a team of more than
40 people, all unified by a goal of maximizing the hotel and owner
support platform for more than 1,800 Hampton hotels, including facets
such as product and service quality, sales, and revenue management.
Schrank began his career in 1983 as a food and beverage director with Holiday Inns, Inc. (which
became Promus Hotel Corporation in 1990, and subsequently was acquired by Hilton Hotels
Corporation in late 1999) and held various positions during his long tenure with the company,
including general manager of the Holiday Inn Texarkana hotel, general manager of an Embassy
Suites hotel, senior director of organizational development and training, and most recently vice
president of training.
In 2001, Schrank joined Golder Hospitality Management as the vice president of food and
beverage and partner in GHM, and in 2002 he joined Intercontinental Hotels® in the capacity of
general manager and regional director of operations for hotels in St. Louis, Mo. and then in
Pittsburgh, Penn. No stranger to Hilton Hotels Corporation, in 2005, Schrank found his way
back to his roots by joining the Hampton Hotels brand in the capacity of vice president of hotel
performance and support.
Schrankst holds an Associate's degree in Culinary Arts and Hospitality management from
Johnson & Wales University.
Schrank is a rabid Ohio State Buckeye and Cincinnati Bengal fan and loves to go on family trout
fishing trips. Above all, Schrank's passion is to serve others and to demonstrate what a service
oriented environment truly looks like, both internally and externally.
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hampton hotels
executive bios
Kurt Smith
Vice President - Product Quality and Innovation Focused Service
Brands
Hilton Worldwide
Kurt Smith is vice president, product quality and innovation, for
Hilton Worldwide’s focused service brands. Overseeing a team of
ten people, Smith is responsible for developing and implementing
new products, service standards, and practices that strengthen the
long term vitality and global growth of Hampton Inn, Hilton Garden
Inn, Homewood Suites by Hilton and Home2 Suites by Hilton.
Prior to being named Vice President, Smith held a variety of increasingly important positions
within the company, most recently serving in the role of senior director, product and service
development for Hampton Hotels. Prior to that, Smith was director, global brand integration,
where he developed and communicated the direction and implementation of brand strategies
and resources in countries targeted for global brand growth. Before that, he was appointed
director, hotel performance support, for the Hampton Hotels brand. In this role, he provided
consultative support to a 130-hotel portfolio of Hampton Inn and Hampton Inn & Suites hotels in
the states of North Carolina and Virginia.
Previously, he held management positions in information technology and hotel operations.
Smith received his Bachelor of Science in Public and Environmental Affairs degree from Indiana
University.
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hampton hotels
executive bios
Gina Valenti
Vice President - Owner Services
Hilton Worldwide
Gina Valenti is vice president owner services, focused service
brands, Hilton Worldwide. She is responsible for the Owner Services
infrastructure and support services that are required to build and
maintain superior owner relations globally. She is also responsible
for the enterprise-wide owner contact and communication
management processes, owner customer relations management
and engagement initiatives, owner events and other loyalty initiatives.
Valenti began her career in the hospitality industry in September 1989 at the Embassy Suites
Arcadia/Pasadena, Calif. She later moved on to become the assistant manager of the Embassy
Suites-Los Angeles/Downey, Calif. in 1990. In 1994, Valenti made her way to Memphis, Tenn.
to join Promus Hotel Corporation, which was acquired by Hilton Hotels Corporation in late 1999.
Valenti started off at Promus as a senior training manager, where she worked on strategizing
new training programs for Hampton, Homewood, Embassy Suites and Doubletree Hotels. She
also played a large role in launching several Reward and Recognitions programs that are still in
place today across all Hilton Worldwide Portfolio of Brands.
To broaden her hospitality and training career, in January 2000 Valenti became the director of
strategic performance systems for Hilton Hotels Corporation. In this role, she oversaw the
orientation of all Hilton and Doubletree general managers as well as launched the Hilton Garden
Inn University program. In January 2001, Valenti strengthened her association with the
Hampton Hotel brand as director of hotel performance support. Some of her then
responsibilities included overseeing a region of approximately 120 Hampton hotels and the
launch and employee training efforts surrounding the “Make it Hampton” program.
Valenti is a graduate of California State University Northridge and holds a Bachelor of Science
degree in Business Administration – Human Resource Management/Labor Relations.
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hampton hotels
contact information
We're looking forward to hearing from you. For all your media and editorial enquiries, please
contact:
Hampton Hotels Public Relations
755 Crossover Lane
Memphis, TN 38117
901-374-5700
hampton.com/pressandmedia
public.relations@hilton.com
twitter.com/HamptonFYI
facebook.com/Hampton
youtube.com/HamptonHotels
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