Pharm 511: Community Service
Outreach
Karan Dawson, PhD, RPh
John Perkins, PhD
Colleen Catalano, PharmD,
Jennifer Danielson, PharmD
University of Washington, School of
Pharmacy
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Agenda
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Overview of course
Introduction of Small Group Facilitation
Carlson last minute question/answer
Goals and Processes
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Develop skills for life
long professional
development
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Use selected qualitative
research methods
Reflective practices re
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Quality
Challenges
Changes
Intentional study of
culture, pain, hope as
professional
responsibilities
Human Development
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Course Overview
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Use selected qualitative research methods to
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explore
disability, cultural differences, professional values, community
resources, quality of life issues (pain, hope)
practice critical and reflective thinking processes for quality
assurance and personal satisfaction
Work in a community service setting minimum of 2
hours/week as a research site
Meet in small groups qow to apply observations and
experiences to professional development and intentionally
develop small group skills.
Meet in as a large group qow to discuss selected skills
Course Overview: Three Pillars
Qualitative research methods
 Critical/reflective thinking
 Small group skills development
To examine and practice skills necessary to
professional development and the provision
of quality care
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Qualitative Researchers
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“study things in their natural settings,
attempting to make sense of, or to
interpret, phenomena in terms of the
meanings people bring to them.”1
Denzin NK, Lincoln YS. (2000). Handbook of qualitative research, 2nd Ed. Thousand Oaks, CA: Sage. p. 3
Qualitative Research
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“involves the studied use and collection of a
variety of empirical materials”
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Case study
Personal experience
Introspection
Life story
Interview
- Artifacts
- Cultural texts/productions
- Observations
- Texts and visuals
“that describe routine and problematic moments and
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meanings in individuals’ lives.”
A Study Circle IS
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a small-group discussion involving deliberation and problem solving, in
which an issue is examined from many perspectives; it is enriched by
the members’ knowledge and experience, and often
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informed by expert information and discussion materials; it is aided by
an impartial facilitator whose job is to manage the discussion.
A Guide for Training Study Circle Facilitators, p. 22
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A Study Circle is NOT
• conflict resolution …
• mediation …
• a focus group …
• traditional education with teacher and pupils
• a facilitated meeting with a predetermined
outcome …
A Guide for Training Study Circle Facilitators, p. 22
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Facilitation Skills
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Opening with time for “CHECK-IN”
Directing the process
Watching the time
Including everyone
Enforcing the “GROUND RULES”
Listening, paraphrasing, summarizing
Using good process suggestions
Praising and acknowledging
Creating variety
Concluding the session
Participation Skills
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Listen carefully
Keep an open mind
Understand others’ positions
Keep discussion on track
Let others speak, too
Address remarks to the group
Communicate needs
Value your experience and opinions
Engage in friendly disagreement