OCR Nationals – Unit 1
AO4 – Business Documents
Overview of AO4

To produce a variety of different business
documents for the company
Success Criteria
Create
Pass
documents
Apply
Use
some formatting to your documents
spell checker
Include
Create
Merit
at least a business letter and 2 other business
graphics from more than 1 source
at least a business letter and 3 other business
documents
Used
a consistent layout (housestyle) to all documents
Used
spell and grammar checker; edit to improve and
correct errors
Include
graphics from a range of sources
Include
tables, graphs and charts
Create
Distinction
at least a business letter and 4 other business
documents including a mail merge letter and a multi-page
newsletter
Inserted
fields, including date and document information
What do you know about business
documents?
Recap of Business Documents

Business Documents have a house style – logo, fonts,
images etc. – and it is used to make a set of documents
that look co-ordinated
What evidence do you need to produce?
Click on a
button below to
find out more
Letter
Business
Card
Memo
Flyer
Newsletter
Mail Merge
Letter
Evidence of:
A Business Letter
A business letter is a letter written in formal language, usually used
when writing from one business organisation to another, or for
correspondence between such organisations and their customers,
clients and other external parties.
Your letter must have:
o A letterhead – logo and all contact details e.g.
address, telephone, email and so on
o The date
o Name and address of recipient – no commas
o All left aligned – no indent
Evidence of:
A Business Letter
Letter Elements
Evidence of:
A Business Letter
Letter Elements (Top of letter)
Evidence of:
A Business Letter
Letter Elements (Middle of letter)
Evidence of:
A Business Letter
Letter Elements (End of letter)
Evidence of:
A Business Letter
Example Letter
Evidence of:
A Business Letter
Example Letter
Evidence of:
A Business Card
A business Card is a small card on which is printed, typically, a
person's name, job title, firm, business address, and telephone
number.
Your Business Card needs to inform
contacts who you are, you contact details,
position with in Downloadable Tunes and
the company "house style".
Evidence of:
A Business Card
Example Business Cards
Evidence of:
A Memo
A memo is a document
sent within a company
(internal), usually a
shorter piece of writing
with specific content.
Unlike an essay, a memo
is geared towards
highlighting certain
aspects.
Your memo needs to tell the owner (your teacher) of
Downloadable Tunes that the changes that they
requested to the spreadsheet and database have been
completed.
Evidence of:
A Memo
Memo’s does and don'ts
•Don’t use ‘Dear’ or ‘yours sincerely’
•Do you the ‘house style’ e.g. company logo/font size and
style/company name
Example Memos
Evidence of:
Flyer / Poster / Leaflet (Higher Level)
A flyer is a single sheet of paper handed out or posted on a wall
to advertise or announce something
A poster is an advertisement for a product, service or event,
consisting of text and/or an image on a single piece of paper
A leaflet is a booklet to advertise something
You must create a flyer/poster or leaflet which will be sent
with the business letter to all customers. It must promote the
"buy one get one" offer
Evidence of:
Flyer / Poster / Leaflet (Higher Level)
Example Flyer/Poster and Leaflets
Evidence of:
A Newsletter (Higher Level)
These are a good way for companies to inform customers of new products
and sales promotions
Evidence of:
A Newsletter (Higher Level)
Planning your newsletter (Ideas of what you could put in your newsletter)
Evidence of:
A Newsletter (Higher Level)
Example Newsletter
Evidence of:
A Newsletter (Higher Level)
Example Newsletter
Evidence of:
A Newsletter (Higher Level)
What you could include in your newsletter
•Text - such as the company history, special offers and music
reviews
•Images - choose at least two of the following:
• scanned images of Downloadable staff
• clipart images
• digital camera images of Downloadable staff
• the Downloadable Tunes logo
• Images from the Internet (must be copyright free
and sourced)
• Graphs (which you have created and could be
based upon information about the different
customer groups. E.g. age and towns)
Evidence of:
Mail Merge Letter
A letter that uses a database of names and addresses, together
with a template document of a letter, to produce multiple copies of
the letter, each personally addressed to a different recipient
Evidence of:
Mail Merge Letter
Your letter is to advertise the
‘Buy one get on free’ offer and
will link to the database that
you were given by your
teacher