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Oracle Global IT Data Center Operations and
Management Best Practices
Bill Weils, Global IT Senior Director
November 2007
How Did We Get to Where
We Are Today
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Our Goal
Accomplishments
Corporate Business Challenge
Our Strategy - Oracle Grid Architecture
Standardization and Consolidation
Austin Data Center Overview
Physical Security
Automation (Operational Capability)
Industry Best Practice Frameworks
Questions
Our Goal
“Oracle Global IT strives
to operate a world-class
data center to support
operations for 68,000+
Oracle employees and
500+ On Demand
customers.”
Accomplishments
Operational Excellence & Achievements
 Receive “Data Center of the Year Award”
 Manage with Oracle Enterprise Manager
10g
 Process and Technology stack tested first
on internal Oracle business (“Oracle at
Oracle!”)
 Execute Tier 4 installation globally
 Automate as many processes as possible
for repeatability, scalability, and
manageability
 EPA “Green Company Award” 2005
 Become Oracle Grid & Network Attached
Storage expert
• 8000+ Processors in Grid architecture
with RAC*
• Network Appliance - 2.8 Petabytes of
storage*
Data
Center
Award of
the Year
*data as of 28th April 2005
The Corporate Business Challenge
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Reduce organization and infrastructure complexity
Reduce and effectively manage the IT budget
Increase systems availability and reliability
Improve overall asset utilization
Improve overall ease of services deployment
Simplify and standardize processes and procedures
Effectively scale to meet growing business needs
The Oracle IT Dilemma
Organization
Systems &
Applications
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• Regionalized Staff
• Specialized Service Areas
• “Decision by Debate” Model
Specialized (Custom) Apps
Dedicated Server Farms
Server Farms/LOB
Server Farms/Geography
Finances
• Inefficient
• Wasteful
Practices
• Standardization:
• Common Practices:
• Knowledge Sharing:
Low
Low
Low
Our Strategy
Oracle Grid Architecture
1.
Standardize
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Consolidate
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Manage from one central location
Leverage sharing of resources
Improve uptime (load balance &
failover)
Automate
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4.
Eliminate human error
Consistent security
Repeatable, Repeatable, Repeatable
Virtualize
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5.
Low-cost components
Repeatable and reusable process
and procedures
Improved Systems/Applications
deployment and implementation
Increased system utilization
Flexibility to re-purpose assets
Flexibility to meet usage “spiking”
Find World Class Partners Who
Share the Vision and Can Deliver
on the Principles
Our Strategy
Global Data Center Standardization and Consolidation
Our Strategy - NT Server Elimination
Global Data Center Standardization and Consolidation
Function
End 1999
2003
2004
2005
NT Servers
1789
800
<200
<50
Employees
43,000
42,000
41,000
50,000+
400
200
75
<50
NT Support Staff
• NT DHCP
Global DHCP (join)
• NT printing
Direct IP printing
• NT file sharing
Collab Suite (OFO)
• NT local disk backup
Collab Suite File Sync
• NT software distribution
Collaboration Suite
Financial Impact Results
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$12M in ERP annual savings
$18M in CRM annual savings
$11M in e-mail annual savings
$60M in desktop simplification annual savings
$13M in annual maintenance reductions
$100M in annual operating expense
IT Spending Trends
• $500M in FY1999
• $334M in FY2000
• $269M in FY2001
600
• $255M in FY2002
500
• $248M in FY2003
400
• $222M in FY2004
300
• $257M in FY2005*
* Increase due to PSFT
200
M&A expenses
100
• $291M in FY2006
0
• $313M in FY2007
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
• $335M in FY2008
IT Spending Trends
Percentage Saved
IT Strategic Initiative Savings - Oracle
60.00%
50.00%
40.00%
30.00%
20.00%
10.00%
0.00%
2000
2001
2002
2003
2004
2005
Fiscal Year
** Oracle Acquisition Strategy – Start Point – 2004
2006
2007
2008
Oracle Global IT Today
Organization
• Globally Focused
• Leveraged Expertise
• Corporate Directed Model
Systems &
Applications
• Grid Infrastructure
• Standard Technology
• Standard Applications
• Global Single Instance
• Centrally Managed
Practices
• Standardization:
• Common Practices:
• Knowledge Sharing:
Finances
• < 35% of 1999 Budget
• Highly Leveraged
• Leading the Business
High
High
High
Data Center Overview
Tier 4 and Tier 2 Data Centers
• Tier 4: Austin, TX
• Tier 2: Colorado Springs, CO
Austin Data Center
• Primary data center for 68,000+
Oracle employees; on 82,000 SF of
raised floor space
• 22,000+ servers and 9.5+ PB
storage
• Adding 100+ servers/week
• Hosts 500+ customers’ missioncritical apps
• World’s largest Oracle application
production environment supporting
1.7 Million+ users worldwide
Actual Physical/Infrastructure Specifications
• 82,000 Sq Feet Raised Floor
• 2280 19-inch Racks
• Primary Power Supply:
Dual Power Active Power Feeds
• Six 600-ton Chillers
• Water Storage: 50,000 Gallons
• Backup Diesel Generators:
7-2 MW Cat Gen sets
• Fuel Storage: 80,000 Gallons
• Up to 170 Watts/Sq Feet to Raised Floor
• Uninterruptible Power Supply:
Fully redundant, 7.5 MW
Physical Security
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24x7 armed security Guards
Biometrics & retina scanner
X-ray, metal detectors
CCTV system for automatic camera call up:
interior & exterior
Digital video recording systems
Global anti-passback (in/out) card readers
• Single point of access via Mantrap
Weight and dual biometric verification system
Building perimeter:
• Guard Gate
• Armed Security Protection Unit
• Protected with Electronic Intrusion Detection
Systems
• Glass protected by “BlastGARD” window film
Employee background checks
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Our Strategy:
Automation (Operational Capability)
Our Strategy - Oracle Grid Architecture
Leveraging Grid to Improve IT Capability
1.
Standardize
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•
•
2.
Low-cost components
Repeatable and reusable process
and procedures
Improved Systems/Applications
deployment and implementation
Consolidate
•
•
•
3.
Manage from one central location
Leverage sharing of resources
Improve uptime (load balance &
failover)
Automate
•
•
•
4.
Eliminate human error
Consistent security
Repeatable, Repeatable, Repeatable
Virtualize
•
•
•
Increased system utilization
Flexibility to re-purpose assets
Flexibility to meet usage “spiking”
Operational Capability
Availability & Security Management
Availability Management
• 7x24x365 Availability
Management:
Oracle provides a process to
manage the availability of the
applications, database,
systems and hardware.
• Disaster Management:
Oracle delivers a process to
recover from a disaster in a
predictable time with
applications and data
synchronized.
Security Management
• Security Patch Management:
Oracle has a process to
guarantee that from the time a
security patch is available from
R&D it is applied to the
production systems in a known
period of time.
• Audit Management:
Oracle delivers a process to
insure that an independent audit
is performed at least once a
year.
Operational Capability
Problem & Performance Management
Problem Management
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Escalation Management:
Oracle provides a process to
escalate problems to
resolution.
Proactive Problem
Management: Oracle
provides a process to take
high priority fixes from the
development team and apply
them in a predictable amount
of time.
Performance Management
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Capacity Management:
Oracle provides a process to
insure, on a periodic basis,
there are adequate hardware
and software resources to
deliver a specified level of
application performance.
Resource Management:
Oracle has a process to add
and shed infrastructure
(computers & people) as load
increases and decreases.
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Industry Best Practice
Considerations
Software Industry Future
Software as a Service (SaaS)
• Managed and maintained to industry standards
• Certified configurations with integration throughout the entire
technology stack
• Third party applications part of certified configurations
• Defined solid Change Control Policies
• Created solid Configuration Management
• Dedicated Oracle experts available 24/7 by 365 to resolve and
proactively identify service interruptions
Processes and Controls
“Organized Common Sense”
-Bill Smith, 1989
Quality Management
• TQM, Six Sigma, Deming, International Standards (ISO)
Process Development and Refinement
• ITIL/ASL, CMM/CMMI, SCOR
Governance
• COBIT
Audit
 SAS 70 Type II Audit
• 2 times a year
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Dedicated Internal Audit
Global Information Security Audits
Customer Penetration Tests
Sarbanes-Oxley Compliance
&
Q U E S T I O N S
A N S W E R S