Role Profile – Grade 6 PAS
Senior IT Adviser
Job Title:
IT Learning Facilitator
Generic Job Title:
IT Learning Facilitator
Reporting to:
IT Training & Development Team Lead
Department:
Information Services
Job Family:
Professional and Administrative Support
Grade:
6
Main Purpose
of the Role:
To work within Schools and Professional Services and to:
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Summary of
Activity:
Facilitate learning and development in business processes and supporting applications
Develop, support and maintain Peer Support networks utilising IT in the delivery of business
processes
Fully understand the IT training requirements to support University business
Collaborate with colleagues in the design and production of effective learning resources
Use this intelligence to help monitor and shape the service portfolio provided by IT Training &
Development
Examples of role specific activity include:
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Develop relationships with key stakeholders to understand the University requirement for IT
learning and development as well as the landscape into which the learning needs to be delivered,
making appropriate plans to ensure that all needs are met
Working with other support functions (including People Services, GCU Lead, Learning
Technologists, Library), identify and explore means through which IT Training can add value
and/or consolidate existing training, defining most appropriate methods for delivery to ensure a
successful, consistent and continually improving delivery of IT learning and knowledge sharing
within the University Community
In collaboration with IT Training & Development Team Lead establish, promote and monitor key
performance indicators relating to the successful delivery of IT learning and knowledge sharing
Exploit existing and further develop the Peer Support networks to ensure all staff are able to
effectively utilise IT in support of the student experience and the delivery of business processes.
Understand the business environment and deliver learning and development in a manner which
not only meets agreed levels of service, but is also cost effective, delivering best value.
Keep professional knowledge current, including being aware of changes and developments in the
Learning and Development sector
Work collaboratively with team associates to share business knowledge and good practice
Examples of generic activity include:
 Provide professional advice within area of expertise.
 Participate in departmental project work.
 Manage administrative and or specialist support activities.
 Maintain and develop accurate records, databases and management information systems.
 Ensure application of appropriate policies and procedures.
 Provide administrative services to committees, including minute taking and submitting
appropriate reports and draft papers within timescales.
 Ensure application of appropriate quality standards.
 Appraise and advise staff on professional and career development.
 Ensure provision of an effective communication service to inform and support service users
Grade 6 Senior IT Adviser
Page 1 of 6
Professional and Administrative Support
Role Profile – Grade 6 PAS
Senior IT Adviser
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Research and disseminate specialist information required by service users.
Lead, participate in and provide specialist advice to working groups and committees at
appropriate levels.
Promote essential internal networking.
Promote external networking to enhance the function and image of the university, often acting as
an ambassador for the university.
Manage own and team day to day work profile in keeping with service demands.
Plan service provision within areas of expertise.
Assist in and advise on the administration of appropriate budgets.
Ensure appropriate resources are available for departmental/school operation.
Ensure systems are developed and implemented to monitor service quality.
Provide educational, welfare and pastoral support mechanisms to meet the needs of staff and
students.
Balance competing work priorities.
Manage competing work priorities of the team.
Responsible for co-operating and complying with University and Local Health and Safety
regulations, standards and processes.
Any other tasks appropriate to the post and in line with School/Department business needs.
Person Specification
Criteria
Essential
Desirable
Evidence
Education,
Qualifications
& Training
Educated to degree level or
equivalent experience
Professional accreditation in
training (eg TRAC, COLF)
Application
Qualifications
And/or
Practical experience working in
delivering training to users of IT
systems in a commercial or HE
environment
ITIL or similar quality assurance
standard (minimum Foundation
level)
Skills,
Knowledge &
Competencies
Application
Experience of working in the HE
sector
Analyse user’s skills levels and
design/customise learning and
development accordingly
Knowledge and understanding of elearning resource tools (eg Camtasia,
storyboarding, Lynda.com)
Grade 6 Senior IT Adviser
References
Interview
Experience working in an
environment that uses best
practice service methodologies
such as ITIL, PRINCE2 etc.
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Professional and Administrative Support
Role Profile – Grade 6 PAS
Senior IT Adviser
Able to identify emerging training
requirements across the
organisation
Excellent training and presentation
skills including excellent written and
oral communication skills
Strong organisational skills with
excellent attention to detail
Ability to work independently and
also to contribute to team activities,
to prioritise workload and to meet
deadlines.
Able to analyse the effectiveness of
the learning and development
offering, identifying and
recommending opportunities for
service improvement
Ability to understand and interpret
user requirements and provide
appropriate advice and guidance and
to deliver learning and development
in a variety of modes of delivery
Resource management with the
ability to agree priorities and
negotiate for resources
Plan, estimate and track project
work at an appropriate level of detail
Ability to deliver results
Excellent interpersonal skills
including rational persuasion,
negotiation and influencing
Ability to document operations, and
write simple instructions which can
be followed by other staff
Confidence to challenge existing
work practices and offer ideas
Grade 6 Senior IT Adviser
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Professional and Administrative Support
Generic HERA Activity – Grade 6 PAS
Senior IT Adviser
1
Communication
This element includes communication through written/electronic/visual/verbal means, and in both informal/formal
situations. This may include the need to convey basic factual information clearly and accurately, conveying
information in the most appropriate format and explaining complex or detailed specialist information.
Required to clarify matters of a non-routine nature, use language over and above that which is found in every day
conversation, choose an appropriate method of delivery and employ techniques to ensure understanding. May be
required to convey and understand communication of a complex or conceptual nature which typically would not
be immediately understandable to those outside the area of work.
2
Teamwork and Motivation
This element includes team work and team leadership when working in both internal and external teams. This may
include the need to contribute as an active member of the team, motivating others in the team and providing
leadership and direction for the team.
Oversees tasks of the work team i.e. an operational task leader, this would include being responsible for
allocating work, monitoring its achievement by team members and providing feedback to them. The role holder
would be expected to take initial remedial action if required.
3
Liaison and Networking
This element includes liaising with others both within and outside the institution and creating networks of useful
contacts. This may include passing on information promptly to colleagues, ensuring mutual exchange of information,
influencing developments through one’s contacts and building an external reputation.
Liaison to ensure effective exchange of information for effective working, maintain longer term working
relationships, expected to be involved in short life networks established for specific activity and to have
membership of appropriate professional body.
4
Service Delivery
This element includes the provision of help and assistance to a high standard of service to students, visitors,
members of staff and other users of the institution. This may include reacting to requests for information or advice,
actively offering or promoting the services of the institution to others and setting the overall standards of service
offered.
Responds to requests for information, provides answers to questions regularly posed, drawing upon preprepared materials for the answers, responds to breakdowns, system or mechanical failures or predictable
requests for help and may be asked to initiate contact with customers, explore customers' needs and adapt the
service to meet them.
5
Decision Making Processes and Outcomes
This element includes the impact of decisions within the institution and externally. This may include decisions which
impact on one’s own work or team, decisions which impact across the institution and decisions which could have
significant impact in the longer term within or outside the institution.
Grade 6 Senior IT Adviser
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Professional and Administrative Support
Generic HERA Activity – Grade 6 PAS
Senior IT Adviser
Independent decision-making around allocation of resources that will affect the work of people outside the
immediate work team, member of committee or team with decision making authority to vary a business plan and
providing information that will influence the development of business plans or working alliances.
6
Planning and Organising Resources
This element includes organising, prioritising and planning time and resources, be they human, physical or financial.
This may include planning and organising one’s own work, planning work for others on day to day tasks or on projects,
carrying out operational planning and planning for coming years.
Plan and prioritise the day-to-day work of others to meet agreed objectives.
7
Initiative and Problem Solving
This element includes identifying or developing options and selecting solutions to problems which occur in the role.
This may include using initiative to select from available options, resolving problems where an immediate solution
may not be apparent, dealing with complex problems and anticipating problems which could have major
repercussions.
Expected to use judgement to resolve problems that are predictable but occur less frequently, and could be
required to resolve problems that occur infrequently and when the available guidance is not specific in the
absence of line manager.
8
Analysis and Research
This element includes investigating issues, analysing information and carrying out research. This may include
following standard procedures to gather and analyse data, identifying and designing appropriate methods of
research, collating and analysing a range of data from different sources and establishing new methods or models for
research, setting the context for research.
Required to gather and manipulate route data so it can be interpreted by others, and may decide how to conduct
an investigation as well as analyse and interpret the results.
9
Sensory and Physical Demands
This element includes the sensory and physical aspects of the role required to complete tasks. This may include
physical effort, co-ordination and dexterity, using aural evidence to assess next actions, applying skilled techniques
and co-ordinating sensory information and high levels of dexterity where precision or accuracy is essential.
Will need skills obtained through practice over a period of time or during practical training. Care, precision and
accuracy will be normally expected.
10 Work Environment
This element includes the impact the working environment has on the individual and their ability to respond to and
control that environment safely. This may include such things as the temperature, noise or fumes, the work position
and working in an outdoor environment.
Grade 6 Senior IT Adviser
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Professional and Administrative Support
Generic HERA Activity – Grade 6 PAS
Senior IT Adviser
Based in the sort of working environment that has little impact on the way in which the work is performed and
presents a low level of risk.
11 Pastoral Care and Welfare
This element includes the welfare and well being of students and staff within the institution, in both informal and
formal situations. This may include the need to be aware of the support services available, giving supportive advice
and guidance and counselling others on specific issues.
Covers basic sensitivity to and consideration of other people's needs or feelings and may include dealing with signs
of obvious distress, and may be required to react to predictable welfare issues that are covered by documented
procedures, when the matter can be referred to someone else or advice on how to respond can be obtained.
12 Team Development
This element includes the development of the skills and knowledge of others in the work team. This may include the
induction of new colleagues, coaching and appraising any individuals who are supervised, mentored or managed by the
role holder and giving guidance or advice to one’s peers or supervisor on specific aspects of work.
Responsibility for providing training or instruction to other members of the work team on a regular basis, identify
the training and development needs of the members of the work team, analysing achievement of team objectives
and identifying learning needs arising from shortfalls.
13 Teaching and Learning Support
This element includes the development of the skills and knowledge of students and others who are not part of the work
team. This may include providing instruction to students or others when they are first using a particular service or
working in a particular area, carrying out standard training and the assessment and teaching of students.
May be required to outline or explain rules, processes, procedures, packages or systems
14 Knowledge and Experience
This element includes the relevant knowledge needed to carry out the role, however acquired, whether this is technical,
professional or specialist. This may include the need for sufficient experience to carry out basic, day to day
responsibilities, the need for a breadth or depth of experience to act as a point of reference for others and the need to
act as a leading authority in one’s field or discipline.
Required to possess specialist or professional knowledge of general principles, expected to engage in appropriate
professional activities to keep his or her knowledge base and skills up to date and to develop them further.
Grade 6 Senior IT Adviser
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Professional and Administrative Support