Chair’s Welcome Mike O’Brien FCII Managing Director TenetConnect & TenetSelect mike.obrien@tenetgroup.co.uk General Housekeeping • Fire Alarm and Exits • Restrooms • Mobile Phones • Coffee and Lunch • General Disclaimers • Evaluation Forms • CPD points – next week Pillars of RDR • Independent vs. Restricted Advice • Adviser and Consultancy Charging • Professional Qualifications – now simply a ticket to the game but time is running out… Recent Guidance • Independent vs Restricted Advice • Adviser Charging & Legacy Assets • Guidance on DIF’s • HMRC and VAT • FSA Retail Conduct Risk Outlook 2012 • Wrap & Platform Rebates – expected soon • RMAR We have a programme for you today that addresses many of the practical business issues and actions that you face and remember… “It is not the strongest of the species that survives, nor the most intelligent, but the one that is most adaptable to change.” Charles Darwin 1809 - 1882