Assignment 2: Policy Manual
By
Dr. Daniel Ofstein
EDD 8119, CRN 21724
Contemporary Topics in Instructional
Technology and Distance Education
Nova Southeastern University
December 10, 2014
2
Executive Summary
As an industry leader in offering practically based instruction by experienced educators,
Johnson & Wales University has an opportunity to fill a void in its educational leadership
degree programs. Currently, the University only offers a doctorate in educational
leadership focusing on either k-12 or higher education. As such it leaves a hole in the
potential ability for current students, staff and faculty to obtain a quality graduate degree
from the institution in which they attend or work that is focused on the type of work they
are doing.
It is recommended that JWU pursue the development of an online Student Affairs
masters degree program. Not only will this program fill the previously mentioned gap in
degree offerings, since it will be online, it will also help enhance JWUs educational
offerings on a national and international stage. Students from around the globe will have
an opportunity to learn from experienced professionals in an interactive high quality
online distance education program.
The proposed Online Student Affairs Masters program has been developed to support the
mission of the University as well as maintaining the standards outlined in the
University’s accreditation from the New England Association of Colleges and Schools.
The program will be housed at the Providence campus under College of Arts & Sciences
and overseen by the Dean of the College of Arts & Sciences in conjunction with the Dean
of Continuing and Online Education. There will be a department chair and one full time
faculty member who will teach all of the courses for the program if they are not ones
already offered for another degree. The program will be offered completely online with
students completing interactive assignments through the platform or at their own
locations.
A more thorough description of the program and its policies can be found throughout the
rest of this manual. Please note that in some instances the policies for the distance
education program already exist at the university, therefore they will be cross-referenced
within this manual.
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Table of contents
Introduction ................................................................................................................................................ 5
Organization description .................................................................................................................... 5
Mission and guiding principles of university............................................................................... 5
Department description ...................................................................................................................... 6
Online philosophy ........................................................................................................................... 6
Mission of department ........................................................................................................................ 6
Definition of terms............................................................................................................................... 6
Department structure ........................................................................................................................... 7
Planning and program review committee................................................................................. 7
Financial governance ..................................................................................................................... 7
Tuition and fees ............................................................................................................................... 8
Geographical governance.............................................................................................................. 8
Complaint process for online students ...................................................................................... 9
Academic Policies ................................................................................................................................. 10
Course/ registration/ term calendar .............................................................................................. 10
Academic standards.......................................................................................................................... 10
Course/ degree offerings ................................................................................................................. 10
Course add/ drop procedures ......................................................................................................... 10
Academic Misconduct ..................................................................................................................... 11
Grading policies ................................................................................................................................ 11
Course evaluation.............................................................................................................................. 12
Legal Issues ............................................................................................................................................. 13
Intellectual property and copyright laws .................................................................................... 13
Server usage and relevant policies ............................................................................................... 13
Student Information .............................................................................................................................. 14
Admissions requirements................................................................................................................ 14
Graduation requirements................................................................................................................. 14
Orientation .......................................................................................................................................... 14
Participation ........................................................................................................................................ 14
Required technology ........................................................................................................................ 14
Student support services ................................................................................................................. 15
ADA requirements ....................................................................................................................... 16
Helpdesk ......................................................................................................................................... 16
Financial aid................................................................................................................................... 16
Student affairs ............................................................................................................................... 16
Bookstore and library availability ........................................................................................... 17
Faculty Information............................................................................................................................... 18
Responsibility of faculty ................................................................................................................. 18
Faculty qualifications and hiring .................................................................................................. 18
Salary ranges for faculty and staff ........................................................................................... 18
Technical Information .......................................................................................................................... 19
Platform to be used ........................................................................................................................... 19
Server/ software location ................................................................................................................ 19
Technology management ................................................................................................................ 19
4
Security ................................................................................................................................................ 19
Index .......................................................................................................................................................... 20
References ................................................................................................................................................ 21
Appendix A: Academic Calendar ..................................................................................................... 22
Appendix B: Department Structure .................................................................................................. 24
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Introduction
This manual will describe the policies and procedures related to the proposed online
masters degree in Student Affairs program to be offered at Johnson & Wales University.
This program has been developed as an extension of JWU’s educational leadership in
higher education program. “JWU's Ed.D. program has established itself as a prominent
preparation program for educational leaders in Southern New England. With its focus on
preparing graduates who can think, learn and perform as educational leaders, the program
exemplifies the university's mission of blending academic and work-based learning for
career advancement” (E.D.D. Education Leadership-EDD).
Organization description
Johnson & wales University was founded in 1914 in Providence Rhode Island as a
business college. Since then it has opened three more campuses across the country in
North Miami, FL, Denver Co and Charlotte, NC (About Johnson & Wales University).
“An innovative educational leader, the university offers degree programs in arts and
sciences, business, culinary arts, education, nutrition, hospitality and technology. Its
unique model integrates arts and sciences and industry-focused education with work
experience and leadership opportunities, inspiring students to achieve professional
success and lifelong personal growth” (About Johnson & Wales University).
Mission and guiding principles of university
The mission is “Johnson & Wales University … an exceptional education that inspires
professional success and lifelong personal and intellectual growth” (Mission and Guiding
Principles).
In support of our mission and recognizing the importance of preserving our unique
student-centered culture we will be guided by the following principles:
• Undertake continuous improvement and planning for a sustainable future.
• Foster a teaching-focused university that encourages appropriate scholarship and offers
relevant programs that maximize student potential.
• Enrich our academic programs with experiential and work-integrated learning.
• Be cost-conscious in our endeavor to provide an affordable private university education
and be a good steward of our resources.
• Embrace diversity for a richly inclusive community.
• Model ethical behavior and local, national and global citizenship.
• Value our faculty and staff by investing in their quality of life and professional
development.
• Provide facilities, technology and other resources to meet the needs of students, faculty
and staff (Mission and Guiding Principles).
6
Department description
As previously mentioned, the proposed Student Affairs masters degree will be a part of
the Educational Leadership program which is housed in JWU’s College of Arts &
Sciences. At JWU, the College of Arts & Sciences is made up of the School of
Professional Studies and the School of Science and Liberal Arts (College of Arts &
Sciences). Since this is an established College at the University, the new program will
adopt all current policies and standards which currently govern the area. The new student
affairs masters program would be a part of the School of Professional Studies.
The Student Affairs Master of Science (M.S.) degree program prepares students
to become leaders in the higher education field with the management and
leadership skills to move from line-level positions to supervisory and managerial
roles. The program will provide students with an academically rigorous learning
experience that includes an advanced understanding of higher education
management as an area of inquiry and as an academic discipline and profession;
and the advanced knowledge, skills and abilities required for leadership positions,
as well as the further pursuit of education in a doctoral program and/or teaching
positions (Criminal Justice Management – MS).
Note: This description has been adapted from the current Criminal Justice Management
Masters program at the University.
Online philosophy
Per the Dean of the School of Online and Continuing Education, the online philosophy of
JWU is to offer students many opportunities for collaboration, creativity and intellectual
development. Online students will appreciate the freedom of earning credit toward their
degrees while studying on their own schedule from their own locations. However, the
students’ online classes will require them to be self-disciplined and self-motivated to
complete their course work on schedule. Time management skills, regular class
participation and engagement with their professors and fellow students will be vital to
their success (The Online Student Handbook, p. 3).
Mission of department
At Johnson & Wales University all departments uphold the mission of the University and
do not have individual statements.
Definition of terms
Online student or the student a person who has a elected to participate in the course but is
not facilitating the course.
Faculty refers to the person who will be facilitating the course.
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“Add/Drop is defined as adding and dropping any number of courses, but maintaining
enrollment in a term” (The Online Student Handbook, p. 21).
Helpdesk refers to the name of the University staff designated to support all online and IT
functions at the University.
Platform refers to the type of software to be used for the online program.
Ulearn is the name of the University’s online learning platform.
Department structure
The Online Student Affairs Masters program will be set up with a department chair and
one full time faculty member. The Department Chair will be supervised by the Dean of
the College of Arts & Sciences in conjunction with the Dean of Continuing and Online
Education (See Appendix B for Department org. chart). The Department Chair, the full
time faculty member and/ or other faculty from the educational leadership doctoral
program and around the University, will teach courses.
Planning and program review committee
The Student Affairs online Masters program has been developed by a committee made up
of the Dean of the College of Arts & Sciences, the newly hired SA Department Chair, the
full time SA faculty member, the Dean of the School of Online and Continuing Education
as well as a member of the department of Information Technology. This group was
responsible for the planning and implementation of the initial program.
In order to ensure the program continues to perform at a high level and functions to
support the mission of the University, the group will meet yearly to review its challenges
and successes. This will ensure that all necessary departments are a part of the process
and program improvement. The program will be updated as needed.
Financial governance
The Online Student Affairs program budget will fall under the College of Arts &
Sciences. The Department Chair will be allocated a budget that includes monies for
limited technology upgrades (i.e. new laptops, mobile technology, tablets or desk tops for
faculty), office supplies, and faculty salaries (including benefits). Since this is an online
program it is anticipated that it will not need funds to create programs for student
physical attendance.
The online platform to be used is already owned and maintained by the University
therefore monies for its maintenance, upgrades, etc. would be covered under a different
budget.
Since this will be an online program it will be up to the faculty member teaching each
course to monitor the students’ progress and needs. Should a student face challenges or
8
need support, the faculty member will act as a representative of the University to help the
student navigate the issue. If the faculty member cannot help the student find resolution,
he/ she will contact other campus resources depending on what is needed, for example if
it is a technology challenge, then the office of Information Technology would be
contacted.
Students are responsible for all tuition and fees incurred while in attendance at Johnson &
Wales University.
Tuition and fees
Based on the 2014-2015 Providence graduate online program costs, the tuition and fees
for the online Student Affairs program will be $1827 per course plus a $104 online fee
(Tuition and Fees). These costs will change proportionately with the rest of the
University’s programs. The anticipated cost of books and supplies per academic year is
$1500 (Other Fees). Note: This does not include the purchase of technology used to
participate in the program.
It is important to note the University’s health insurance requirements for all students:
All registered, undergraduate day students, both domestic and international, all
students enrolled in the physician assistant degree program and all international
graduate and doctoral students attending Johnson & Wales University are required
to have health insurance coverage that is accepted in the United States. If students
have health insurance coverage through another means (i.e., parent’s health
insurance or an employer program) they do not have to enroll in the Johnson &
Wales student health insurance plan. They can opt out of/waive the university
plan by submitting the online waiver form to demonstrate evidence of coverage.
A new waiver form must be submitted each academic year. Students who are
required to have health insurance and do not waive the Johnson & Wales
University plan will be charged for it. The online waiver form and details of the
plan, including the full brochure and benefit flyer, can be found on the Health
Services page of the JWU website (Tuition and Fees).
Please refer to The Online Campus Student Handbook for a full description of all policies
related to tuition and fees. It can be accessed at:
http://www.jwu.edu/uploadedFiles/Documents/Student_Life/handbooks/JWUOnlineHan
dbookUniv.pdf.
Geographical governance
Since this is an online program, there will not be any classes offered at remote locations
and therefore governance of the program will reside solely with the main institution. The
program will fall under the University’s accreditation. Johnson & Wales is currently
accredited by NEASC or the New England Association of Colleges and Schools
(Accreditations and Approvals).
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Complaint process for online students
“It is the intention of Johnson & Wales University to resolve concerns by faculty,
students and staff quickly, informally and as close as possible to the point of origin. The
grievance procedure is not intended to be a forum to challenge university policy, but
rather a means by which an individual can seek a timely and fair review of his or her
concerns” (The Online Campus Student Handbook, p. 6).
Please refer to The Online Campus Student Handbook for a description of the entire
grievance process. It can be accessed at:
http://www.jwu.edu/uploadedFiles/Documents/Student_Life/handbooks/JWUOnlineHan
dbookUniv.pdf.
“If you are enrolled as an online student and you have a complaint or grievance that
cannot be resolved through Johnson & Wales University’s complaint and grievance
process, you may file a complaint with the state in which you reside…” (Accreditations
and Approvals).
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Academic Policies
This section will address the academic policies related to this new program. Please refer
to the University catalog and student handbook for any information not covered in this
section. These can be accessed through the Johnson & Wales website at
http://www.jwu.edu.
Course/ registration/ term calendar
The new Student Affairs online masters degree will follow the current and future
academic calendar as set forth by the University provost office. This will include the
start and finish dates as well as registration window for the all courses.
A copy of the current calendar is in the appendix of this manual.
Academic standards
Johnson & Wales University’s degree programs are nationally accredited and designed to
provide students with the knowledge and skills employers have identified as necessary in
their field of choice (About Johnson & Wales University). “Students learn by doing.
Faculty, many with industry experience, bring real-life knowledge and networking
opportunities into small classroom settings” (About Johnson & Wales University). The
programs at JWU provide opportunities for real-world experience, which can include
internships, classroom projects with actual companies and community service learning.
Students learn industry best practices and train on career-specific tools and software
(About Johnson & Wales University).
Course/ degree offerings
The degree that is being offered is a Master of Science in Student Affairs with an
emphasis on Higher Education.
In order to accomplish this, students will be required to complete credit hours in course
covering the foundations of student affairs, a core curriculum focused on helping the
student develop a thorough understanding of the inner-workings of a college student
affairs program, a select few elective courses and finally a practically based capstone
course to highlight what was learned throughout the course of the degree. Specific
descriptions of the courses will be found in the University online catalog which can be
accessed at: http://catalog.jwu.edu/online/.
Each class will be worth 4.5 credits unless otherwise specified with total of 54 -63 credits
required for graduation.
Course add/ drop procedures
Per the Online Student Handbook (2014), course add/ drop procedures are as follows:
11
Students may add an online course up through the first Saturday of the term.
Students may drop an online course without penalty up through the second
Saturday of the term, but financial aid and account charges may be impacted
(schedule changes may impact financial aid and account charges; consult Student
Academic & Financial Services as needed). An official add or drop must be
completed via jwuLink (http://link.jwu.edu) > Registration > Grades or with
Student Academic Services (p. 21).
Please note that there is a separate policy for a course withdrawal which would take place
after the add/ drop period has passed. This information can be found in the Online
Student Handbook beginning on page 13.
Academic Misconduct
Johnson & Wales students are expected to uphold the highest standards of academic
integrity per the University mission which states that students will “model ethical
behavior and local, national and global citizenship” (Mission and Guiding Principles).
As such, the University clearly outlines its policies and expectations for online students
on page 19 the Online Student Handbook (2014):
If you are found responsible for cheating, plagiarizing or in any way
compromising your academic integrity, you may be subject to both academic
disciplinary action (including dismissal from class) and student conduct review
action (up to and including dismissal from the university).
In addition, each member of the university community has the right and the
responsibility to maintain an atmosphere conducive to effective learning.
Consistent with this goal, faculty members may take academic disciplinary action
against any student who unreasonably interferes with this atmosphere by
disruptive or unacceptable behavior or other misconduct. To be actionable, such
misconduct does not need to take place in the classroom, laboratory or practicum
property; it can also take place outside of these
areas if it seriously and adversely affects the ongoing learning and teaching
process.
For more information on the University academic misconduct policies for online graduate
students please refer to the Online Student Handbook which can be accessed at:
http://www.jwu.edu/uploadedFiles/Documents/Student_Life/handbooks/JWUOnlineHan
dbookUniv.pdf.
Grading policies
Students must maintain a 3.0 cumulative grade point average or above at all times in
order to stay in as well as graduate from the program. “Graduate students will be allowed
no more than three (3) attempts to successfully complete each course (foundation courses
with grades below a B are not considered successfully completed and must be repeated).
Students who passed the course but wish to improve their grade may repeat the course if
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it is available. However, students are eligible for financial aid for only one repetition of a
previously passed course. The highest grade earned will be calculated into the grade point
average. When a student has repeated a course previously applied to an awarded degree,
both grades will be included in the grade point average” (The Online Student Handbook,
p. 28).
For more information on the University grading policies for online graduate students
please refer to the Online Student Handbook which can be accessed at:
http://www.jwu.edu/uploadedFiles/Documents/Student_Life/handbooks/JWUOnlineHan
dbookUniv.pdf.
Course evaluation
Students will have an opportunity to evaluate each course at the end of the term. Here
students will be asked questions pertaining to the content of the course, the delivery of
instruction as well as some information regarding the professor. This is a voluntary
activity and is completed anonymously over the internet. This information will not be
shared with the professor until after the course has been completed and all grades
assigned.
Should a student have a specific concern about the course, he/ she is encouraged to speak
to the professor before the end of the course. If the concern is with the professor, the
student should follow the grievance guidelines outlined in the Online Student Handbook.
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Legal Issues
Intellectual property and copyright laws
All information created for the courses developed within the online Student Affairs
program will be considered the property of Johnson & Wales University and cannot be
re-distributed or used without explicit permission from the University.
All information used for the online Student Affairs program must follow all local, state
and federal laws in regards to copyrighted material.
Violations of these policies by students will be referred to the office of student conduct.
Violations by faculty and/ or staff will be referred to the office of human resources.
Server usage and relevant policies
The University maintains specific guidelines in regards to its technology and the usage of
its servers. Please refer to the Computer & Technology use policy for Johnson & Wales
University which can be accessed at http://helpdesk.jwu.edu/policies.htm.
“Johnson & Wales University aims to provide students with a positive online
environment in which students can interact with their instructors and peers. It is expected
that students will be respectful of all individuals and sensitive to the diversity of our
university’s population. Online communication should be conducted in a professional and
courteous manner at all times, guided by common sense, collegiality and the basic
netiquette guidelines” (The Online Student Handbook, p. 10).
Violations of these policies will result in the student being referred to the office of
student conduct.
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Student Information
Admissions requirements
In order to be eligible for admissions into the Online Student Affairs program, a person
must have a bachelor’s degree in any major with a minimum GPA of 2.85 or better. If
you do not meet the minimum GPA requirements for the MS program, consideration for
admittance to the program will be given if you provide acceptable GRE scores with your
application. This has been adapted from the Johnson & Wales University MBA
admissions requirements (Admissions Requirements). Also, three letters of
recommendation must be submitted with the application, two of which must come from
active student affairs professionals.
Graduation requirements
Students must complete all required coursework with a minimum of a 3.0 Cumulative
GPA as well as satisfy all financial obligations to the University in order to be eligible to
graduate.
“Graduation is not recorded until after the term has ended, grades are received, and the
degree audit of each expected graduate has been reviewed. Confirmation of graduation
will take approximately 30 days after final term grades have been submitted” (The Online
Student Handbook, p. 23).
“Upon verification, the degree or certificate is awarded and noted in the student
information system so that it displays on official JWU transcripts. Diplomas are printed
and mailed after the degree or certificate verification process is complete” (The Online
Student Handbook, p. 23).
Orientation
All participants in the Online Student Affairs program will be required to complete the
orientation program offered online during the first term of attendance. This program is
not for credit however completion is required. It is offered every term. Failure to
complete the orientation program will result in a hold being placed on the student’s
account blocking all future registration until completion can be verified.
Participation
Students are expected to participate in and are graded on all course activities. Student
participation in each course may be evaluated differently as it is up to the course
professor’s discretion to award or penalize a student based on his/ her performance and
participation.
Required technology
Per the Online Student Handbook (2014), “in order to fully participate in online courses,
students enrolled in online programs are expected to own or have regular, reliable access
15
to a computer that meets up-to-date requirements. As of September 2012, the
requirements are as listed below. Check www.jwu.edu/onlinelearning for the most up-todate requirements” (p. 10).
Operating System:
PC: Windows XP or higher. Mac: Mac OS 10.5+ (The Online Student
Handbook, p. 10).
Free Disk Space:
4 GB or higher (The Online Student Handbook, p. 10).
Browser:
Internet Explorer 8 or 9, Mozilla Firefox 3.6+, Google Chrome 16+, or
Safari 4 or 5 (Mac only) (The Online Student Handbook, p. 10).
Plug-ins:
Adobe Acrobat Reader 8 or higher (The Online Student Handbook, p. 10).
Internet connection:
Broadband connection (DSL, cable, ISDN, etc.) with consistent highspeed connectivity (The Online Student Handbook, p. 10).
Other Hardware:
Soundcard. Speakers or a headset.
RAM: 512 MB minimum; 1 GB recommended
CPU: PC: 1.7 GHz or higher. Mac: PowerMac or higher (The Online
Student Handbook, p. 10).
Browser Settings:
JavaScript enabled. Popup blockers disabled. Cookies enabled. Students
must be able to access a variety of resources on the Internet (The Online
Student Handbook, p. 10).
Supplementary Software:
Ability to save documents in a format that can be opened by Microsoft
Office and an ability to view documents created in Microsoft Office;
antivirus software (The Online Student Handbook, p. 10).
Student support services
Johnson & Wales University also offers “…24/7 professional tutoring through
Smarthinking” (Academic Resources). There students work with real online educators
and access live tutorials, writing manuals, sample problems, research tools, study
manuals and more (Academic Resources). “Smarthinking is accessed through links in
jwuLink and ulearn” (Academic Resources).
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ADA requirements
“Johnson & Wales University is dedicated to providing reasonable accommodations to
allow students with learning, physical or other disabilities the opportunity to succeed in
their academic pursuits. While maintaining the highest academic integrity, the university
strives to balance scholarship with support services that assist students with disabilities to
succeed in the university’s environment” (The Online Student Handbook, p. 32).
“The Center for Academic Support on the Providence Campus also provides support for
online students with learning disabilities, physical challenges and chronic medical
conditions” (Academic Resources). Students who require support based on a disability
or other challenge should contact the Center for Academic Support which can be reached
via telephone at 401-598-1485.
Helpdesk
The university Help Desk is available to assist students with email, Internet,
telephone, jwuLink and other computer-related questions. You can visit the
university Help Desk website (http://helpdesk.jwu.edu) for answers to many
questions. You can also reach the university Help Desk via telephone Monday–
Friday, 8 a.m.–7:30 p.m. at 866-JWU-HELP (866-598-4357) or via email (The
Online Student Handbook, p. 33).
For students taking online courses, ulearn support is provided via email and
phone, as well as through self-help user guides. See the Help links in ulearn for
details on ulearn support (The Online Student Handbook, p. 33).
For more information on University Information Technology and Help Desk services for
online graduate students please refer to the Online Student Handbook which can be
accessed at:
http://www.jwu.edu/uploadedFiles/Documents/Student_Life/handbooks/JWUOnlineHan
dbookUniv.pdf.
Financial aid
All students must contact the Office of Student Financial and Academic Services to help
determine their eligibility for financial aid and all costs related to schooling.
For more information on the University financial aid policies for online graduate students
please refer to the Online Student Handbook which can be accessed at:
http://www.jwu.edu/uploadedFiles/Documents/Student_Life/handbooks/JWUOnlineHan
dbookUniv.pdf.
Student affairs
The Office of Student Affairs is dedicated to helping all students with their campus life in
and out of the classroom. Although online students do not reside nor attend one of the
17
brick and mortar campuses, the University still offers a variety of services online to help
them move through their academic careers. All questions, comments or concerns related
to these activities will be referred to the Dean of Online and Continuing Education. The
Dean will resource out the issue to the appropriate department as necessary.
Bookstore and library availability
Students can purchase their required textbooks from the North Miami campus bookstore
or online at www.jwubookstore.com. The North Miami Bookstore can be reach via
telephone at 866-598-3567 x7064 (The Online Student Handbook, p. 31).
“Library services for online students are provided by the main Johnson & Wales
University Library facility in Providence. During the academic year the library’s hours
are Monday through Thursday, 7:30 a.m.–midnight; Friday, 7:30 a.m.–9 p.m.; Saturday,
10 a.m.–8 p.m.; and Sunday, 11 a.m. to midnight. Professional reference services are
available by telephone, email, online chat or text message Monday through Thursday, 8
a.m.–10 p.m.; Friday, 8 a.m.–5 p.m.; Saturday, 10 a.m.–5 p.m.; and Sunday, 2–10 p.m.
Please note that schedules are subject to change during term breaks, holidays and over the
summer” (The Online Student Handbook, p. 34).
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Faculty Information
Responsibility of faculty
Faculty hired to work in the program will be responsible for all courses assigned,
including the creation of a syllabus, tracking of student progress and attendance,
evaluation of all student work and reporting of student grades to the University. Faculty
will also act as resources to all students registered in the classes, including helping them
work through challenges as well as orienting them to the program platform. Faculty may
also be required to attend meetings, trainings and orientations in person or online as
designated by the University.
Faculty qualifications and hiring
Since Johnson & Wales University is dedicated to providing an experienced based
education focused, faculty will be hired based on both education and industry credentials.
These will also be in line with the recommendations set forth in the NEASC accreditation
model. Minimum qualifications for faculty will include, but is not limited to, 7 years
industry experience, have a doctoral degree from an accredited University in higher
education and at least 3 years experience teaching classes online.
Interested applicants will have to apply through the University employment site and will
be contacted per the University hiring process. The Department Chair will lead the hiring
process for all faculty needed for this program with final approval by the Dean of Online
and Continuing Education.
Salary ranges for faculty and staff
The salary ranges for faculty and staff are set by office of human resources. All newly
created positions will be required to have a developed position description which outlines
specific responsibilities. Salaries will be based on this and the industry standard.
19
Technical Information
Platform to be used
Johnson & Wales University currently uses blackboard for its online learning platform.
The name of this platform used for the students and faculty is Ulearn (Technical
Resources).
Server/ software location
All of the online program servers and software will be housed at the Providence campus.
A backup of the program will be maintained off site, however, it will still be near the
Providence campus.
Technology management
Technical support for Ulearn and all related issues will be handled through the Johnson &
Wales University information technology helpdesk which can be reached via telephone at
1.888.598.4357 or email at helpdesk@jwu.edu. The hours of the help desk are Monday –
Friday 8 a.m. - 10 p.m. ET, Saturday, 12noon - 6 p.m. ET and Sunday, 12noon - 10 p.m.
ET.
Security
Security of this program will follow the current Johnson & Wales University protocols as
outlined for students, faculty and staff on the University helpdesk website
http://helpdesk.jwu.edu/policies.htm. Violations of these protocols will be investigated by
Office of Campus Safety & Security in conjunction with the Office of Information
Technology and Department of Continuing Education and Online Learning.
20
Index
A
academic calendar, 10
Academic Misconduct, 11
Academic standards, 10
ADA requirements, 16
Add/Drop, 7
Admissions, 14, 21
Intellectual property, 13
L
Library, 17
B
bookstore, 17
C
Complaint process, 9
copyright laws, 13
Course add/ drop procedures, 10
Course evaluation, 12
Course/ degree offerings, 10
Course/ registration/ term calendar, 10
cumulative grade point average, 11
D
Department description, 6
Department structure, 7
F
faculty, 5, 7, 9, 11, 13, 18, 19
Faculty qualifications, 18
Financial aid, 16
Financial governance, 7
G
Geographical governance, 8
GPA, 14
Grading policies, 11
Graduation requirements, 14
guiding principles, 5
H
health insurance, 8
Helpdesk, 7, 16
I
M
mission, 5, 6, 7, 11
N
NEASC, 8, 18
O
Online philosophy, 6
Organization description, 5
orientation, 14
P
participate, 8, 14
Participation, 14
Planning and program review committee, 7
Platform, 7, 19
R
Required technology, 14
S
Security, 19
Server usage, 13
servers, 13, 19
staff, 5, 7, 9, 13, 18, 19
Student support services, 15
T
Technology management, 19
tuition and fees, 8
U
Ulearn, 7, 19
21
References
About Johnson & Wales University (2014). Retrieved on November 23, 2014 from
http://catalog.jwu.edu/aboutjwu/.
Academic Resources (2014). Retrieved on November 30, 2014 from
https://online.jwu.edu/student-services/academic-resources.
Accreditations and Approvals (2014). Retrieved on November 27, 2014 from
http://catalog.jwu.edu/aboutjwu/accreditations/.
Admissions Requirements (2014). Retrieved on November 30, 2014 from
http://catalog.jwu.edu/admissions/applying/admissionsrequirements/online/.
College of Arts & Sciences (2014). Retrieved on November 26, 2014 from
http://catalog.jwu.edu/programsofstudy/arts-sciences/providence/.
Computer & Technology use policy for Johnson & Wales University (2014). Retrieved
on December 2, 2014 from http://helpdesk.jwu.edu/policies.htm.
Criminal Justice Management – MS (2014). Retrieved on November 26, 2014 from
http://catalog.jwu.edu/programsofstudy/arts-sciences/criminal-justicemanagement-ms/online/.
E.D.D. Education Leadership-EDD (2014). Retrieved on November 23, 2014 from
http://catalog.jwu.edu/programsofstudy/arts-sciences/edd-educational-leadershipedd/providence/.
Mission and Guiding Principles (2014). Retrieved on November 26, 2014 from
http://catalog.jwu.edu/aboutjwu/missionandpurposes/.
Other Fees (2014). Retrieved on November 26, 2014 from
http://catalog.jwu.edu/financingyourdegree/otherfees/.
The Online Campus Student Handbook (2014). Retrieved on November 26, 2014 from
http://www.jwu.edu/uploadedFiles/Documents/Student_Life/handbooks/JWUOnli
neHandbookUniv.pdf.
Technical Resources (2014). Retrieved on December 2, 2014 from
https://online.jwu.edu/student-services/technical-resources.
Tuition and Fees (2014). Retrieved on November 26, 2014 from
http://catalog.jwu.edu/financingyourdegree/tuitionfees/providence/.
22
Appendix A: Academic Calendar
23
24
Appendix B: Department Structure
25
Online Student Affairs Masters Degree
Department Structure
Dean of the College of Arts &
Sciences
Dean of Continuing and
Online Education
University Instructional
Technologist
Department Chair
Online Student Affairs
Masters program
Full time
Faculty
Member
Adjunct
Faculty
Member