Zaydus Ortiz 8196 N.W. 199 Terrace Miami - Florida 33015 (786) 499-4383 Optimum7 3901 N.W. 79 Avenue, Suite 107 Miami FL, 33166 (800)736-9618 September 20, 2011 To Whom It May Concern, Optimum7’s advertisement of an Information Technology (IT) internship on September 16, 2011 at Florida International University’s Internship Fair is of particular interest to me. I am eager to use this opportunity to learn more and to put my knowledge and skill to work as a team member in your company. My education and experience meet your requirements for the IT position. I am currently a junior majoring in Information Technology at Florida International University (FIU). I acquired an A.A in Management Information Systems at Broward College, and the chance to work for a company such as Optimum7 is exactly the opportunity I have sought. I am easy to work with, love to learn new things, organize. More importantly, an internship with Optimum7 would be mutually beneficial. Your company has an admirable reputation, and I know that the combination of my education, knowledge, and motivation to excel will benefit your company considerably. The included resume details my experience in Basic PC trouble shooting at Torres Insurance Agency, where I worked not only as a data entry clerk but also as an assistant to the Information Technology technician. In this capacity, I dealt regularly with the upgrading and maintenance of hardware, software and network related problems encountered by users of the network and installing new computer technology. Previously, at Cisco Academy Apprentice Program, I upgraded and tested network infrastructures in various MiamiDade County Public schools, providing customer service and opening trouble tickets for customers who faced a wide range of communications and equipment difficulties. The internship opportunity at Optimum7 is the ideal chance for me to apply my skills for the benefit of many. Thank you for reviewing my qualifications, and please feel free to contact me if you have any questions. I look forward to speaking with you about this terrific internship opportunity. Sincerely, Zaydus Ortiz Zaydus Ortiz 8196 NW 199 TERR Miami, FL 3015 zayduscony@hotmail.com Cell: 786-499-4383 Objective To obtain a position in a leading information technology group that utilizes my skills as consistent troubleshooter and gain further experience while enhancing the company’s productivity and reputation. Education Florida International University o Information Technology Broward College Aug 2008 to 2011 o Management Information System A.A Aug. 2011 to Present Work Experience Broward College Broward, FL 2010 to 2011 Customer Service – Resolve customer requests and complaints. Frequently requiring analysis of situations to determine best use of resources. Telephone Reception – Answer telephone and direct calls, take and relay messages. Direct persons to correct destination, work with queries from the public and customers. Torres Insurance Agency Hialeah, FL 2007 to 2009 Network assistant – Basic PC trouble shooting, hardware, software and network related problems encountered by users of the network, the Internet, the mainframe and new computer technology. Customer service – Answer telephone and direct calls. Solved customer problems regarding their policy. Secretary Department – Reviewed data to ensure accuracy in the insurance policies. Entered data to update polices records. The use of MS Word, MS Excel, Power Point, and Internet, also send emails to the agents. ACS Computer Solution, Inc. Miami, FL 2008 to 2008 PC Hardware – Installing the physical aspects of computers, worked with team members. Software – Install and maintain computer software programs. Cisco Academy Apprentice Program Miami, FL 2007 to 2007 Configured, monitored, and maintained telecommunication networks. Upgraded and tested network infrastructure in various Miami-Dade County Public schools. Provided customer service, opening trouble tickets for customers reporting communication or equipment difficulties. Computer skills Microsoft Word, Excel, Power Point and Access. Experience with Internet Explorer. LAN design and implementation. PC trouble shooting. Languages English and Spanish. References Available Upon Request