Cover Letter & Resume

Zaydus Ortiz
8196 N.W. 199 Terrace
Miami - Florida
(786) 499-4383
3901 N.W. 79 Avenue, Suite 107
Miami FL, 33166
September 20, 2011
To Whom It May Concern,
Optimum7’s advertisement of an Information Technology (IT) internship on September 16, 2011 at Florida
International University’s Internship Fair is of particular interest to me. I am eager to use this opportunity to
learn more and to put my knowledge and skill to work as a team member in your company. My education
and experience meet your requirements for the IT position.
I am currently a junior majoring in Information Technology at Florida International University (FIU). I acquired
an A.A in Management Information Systems at Broward College, and the chance to work for a company
such as Optimum7 is exactly the opportunity I have sought. I am easy to work with, love to learn new things,
organize. More importantly, an internship with Optimum7 would be mutually beneficial. Your company has an
admirable reputation, and I know that the combination of my education, knowledge, and motivation to
excel will benefit your company considerably.
The included resume details my experience in Basic PC trouble shooting at Torres Insurance Agency, where I
worked not only as a data entry clerk but also as an assistant to the Information Technology technician. In
this capacity, I dealt regularly with the upgrading and maintenance of hardware, software and network
related problems encountered by users of the network and installing new computer technology. Previously,
at Cisco Academy Apprentice Program, I upgraded and tested network infrastructures in various MiamiDade County Public schools, providing customer service and opening trouble tickets for customers who
faced a wide range of communications and equipment difficulties. The internship opportunity at Optimum7
is the ideal chance for me to apply my skills for the benefit of many.
Thank you for reviewing my qualifications, and please feel free to contact me if you have any questions. I
look forward to speaking with you about this terrific internship opportunity.
Zaydus Ortiz
Zaydus Ortiz
8196 NW 199 TERR
Miami, FL 3015
[email protected]
Cell: 786-499-4383
To obtain a position in a leading information technology group that utilizes my skills as consistent
troubleshooter and gain further experience while enhancing the company’s productivity and reputation.
Florida International University
o Information Technology
Broward College
Aug 2008 to 2011
o Management Information System A.A
Aug. 2011 to Present
Work Experience
Broward College
Broward, FL 2010 to 2011
Customer Service – Resolve customer requests and complaints. Frequently requiring analysis of
situations to determine best use of resources.
 Telephone Reception – Answer telephone and direct calls, take and relay messages. Direct persons to
correct destination, work with queries from the public and customers.
Torres Insurance Agency
Hialeah, FL 2007 to 2009
 Network assistant – Basic PC trouble shooting, hardware, software and network related problems
encountered by users of the network, the Internet, the mainframe and new computer technology.
 Customer service – Answer telephone and direct calls. Solved customer problems regarding their
 Secretary Department – Reviewed data to ensure accuracy in the insurance policies. Entered data to
update polices records. The use of MS Word, MS Excel, Power Point, and Internet, also send emails
to the agents.
ACS Computer Solution, Inc.
Miami, FL 2008 to 2008
PC Hardware – Installing the physical aspects of computers, worked with team members.
Software – Install and maintain computer software programs.
Cisco Academy Apprentice Program
Miami, FL 2007 to 2007
 Configured, monitored, and maintained telecommunication networks.
 Upgraded and tested network infrastructure in various Miami-Dade County Public schools.
 Provided customer service, opening trouble tickets for customers reporting communication or
equipment difficulties.
Computer skills
 Microsoft Word, Excel, Power Point and Access.
 Experience with Internet Explorer.
 LAN design and implementation.
 PC trouble shooting.
English and Spanish.
References Available Upon Request