MARKETING ENVIRONMENT ENVIRONMENT • Actors & forces outside marketing that affects marketing management’s ability to build and maintain successful relationship with target customer • Marketing research & marketing intelligence • Microenvironment • Macroenvironment MICROENVIRONMENT • Actors close to the company that affects its ability to serve its customers – company, supplier, marketing intermediaries, customer markets, competitors, publics • Creating customer value and satisfaction to build relationship with customers COMPANY SUPPLIER INTERMEDIARY CUSTOMER MARKE TING COMPETITORS PUBLICS COMPANY • Other company groups/ departments – – – – – – Top management Finance, Research & development Purchasing Operations Accounting • Marketing managers make decision within strategies & plans made by top management • All must think “customer” & work in harmony SUPPLIERS • An important link in customer value delivery system • Provide resources for its products & services • To watch supply availability – any problems can seriously affect marketers – Supply shortage – Labour problems – Price trends of key inputs • Walmart – suppliers – “a tough & demanding customer but helps you get there” MARKETING INTERMEDIARIES • Help company promote sell and distribute its products to final buyers. – – – – – Resellers Physical distributors Marketing service firms Financial intermediaries Wholesalers/retailers • Examples –walmart, malls & other departmental stores • Coca- cola as exclusive beverage provider to many companies CUSTOMERS • • • • • • Five types of customers markets Consumer markets Business markets Relseller market Government market International market COMPETITORS • Provide greater customer value and satisfaction that its competitors • More than simply adapt the needs of target customers • Strong positioning – in the minds of people • No single strategy best for all companies PUBLICS • Any group that has actual or potential interest in or impact on organisation’s ability to achieve the objectives • Financial publics- banks, investment firms, stockholders • Media publics• Government publics• Citizen action publics • Local publics • General publics • Internal publics MACROENVIRONMENT • Consists of larger societal forces that affect the macroenvironment – – demographic, – economical, – natural, – technological, – political and – cultural forces Macro-Environment Forces (DENTPC) • The macro - environment of any business consists basically of six factors: • Demographic Environment population- people make up the markets. • keenly interested in the size and growth rate of population in – – – – – different cities, regions and nations, age distribution and ethnic mix. WORLD POPULATION • INTERNATIONAL SCENARIO- population explosion; India will overtake China by 2025 as most populous • If world be a village of 1000 people– – – – 520 men & 480 women 330 children, 60 above 65yrs, 10 college graduates, 335 illiterate adults 52 North Americans, 55 Russians, 84 Latin Americans, 95 Europeans, 124 Africans, 584 Asians – 165 speak Mandarin, 86 English, 83 Hindi/ Urdu, 64 Spanish, 58 Russians, 37 Arabic, rest one of over 200 languages – 329 Christians, 178 Muslims, 132 Hindus, 62 Buddhists, 3 Jews, 167 non religious, 45 atheists and 86 others LITERACY LEVELS • Definition- above 15 yrs and able to read & write • In India- 70% males & 48% females are literate • 52% population male; 13% illiterate, 23.8% literate but non matriculate, 11.5% literate but non graduate. 3.4% graduate and above • Literacy levels vary according to age – 15-24= 76%; declines with age US • BABY BOOMERS- 78 millions (300 millions) – 27.5%; 1946-64; 2.1 trillion $; 75% national assets; 40% national disposable income by 2029 (65yrs age); all walks of life; 25% ethnic minority • GEN X- in shadow of BBs; no characteristics; Baby busters; latchkey kids; divorcee & employed mothers; more cautious economic outook; more skeptical; MTV generation; • GEN Y-echo boomers; 1977-94; children of BBs; 76 m: 160 b $ spending; techno geeks: CHINA • One child norm- little emperor/ little empress; six pocket syndrome; rapidly aging population; 75% childless homes • GENERATIONAL MARKETING- Separate products and marketing programme for each generation ? • CHANGING FAMILY – nuclear family; one income one car two children family ; two incomes two car one child family – – – – More people divorcing Live in partners Late marriage No issue • Non traditional households – special care KOOL GENERATION • • • • • • • • Status symbol – mobile phones Levi’s – streetwear – Sykes Titan- “eye gear” – Fastrack Sony Ericsson – 3D gaming mobile Scooters – mobikes MTV/ channel V Hinglish Youth culture – Valentine Day/ Friendship Day GEOGRAPHICAL SHIFTS • Great migratory movements-population shift • Metro cities • Rural to urban (micropolitan areas beyond metropolitan cities) • Telecommute • Telebusiness • SOHO (small office / home office) • A better educated, more white collar, more professional population • Increasing diversity • Gay & Lesbian community • Disabled community Economic Environment • GDP/ Per Capita GDP/ PPP/ Per Capita income/ Growth of economy/ FE reserves/Inflation/ Stock Market/ demographic indicators • available purchasing power in an economy, which depends on the – – – – current prices, savings, debt and credit availability. • pay close attention to the major trends in income and consumer spending patterns. • Changes in Income/ Income distribution • Changing consumer spending patterns • Economic forecasting NCAER STUDY (2002) (1996 & 2006) (figures in millions) • 5 GROUPS OF HOUSEHOLDS – Destitutes (<16000 pa) (33/ 190.4 (16.5 / 95) – Aspirants (<22000 pa) (44/ 254 (20.2/117) – Climbers (<45000 pa) (54.1/312.2 (81.7/472) – Consuming class (<2,15000 pa) (32.5/186(75.5/432) – Rich (own money and wide range of products) (1.2/ 7(5.2/ 30) • CHANGING CONSUMPTION PATTERNscooters/ M800 car CHANGING PATTERNS 1999 v/s 2003 (%) GROCERY 44 41 SAVINGS 14 4 EATING OUT 8 10.8 PERSONAL CARE 6 7.6 CONSUMER DURABLES 6 7 CLOTHINGS 5 7 BOOKS & MUSIC OTHERS 5 remaining 7.6 PHILOSOPHY OF EARN NOW AND SPEND LATER EARN NOW AND SPEND NOW STUDY • RESEARCH INTERNATIONAL 2002- significant regional differences in values/ attitudes/ preferences of women – 4 clusters • Traditionalism and self sacrifice to westernisation and individualism • Based on shopping habits- categories of women – – – – – “Liberated youngsters” (13%) “Modern mums” (18%) “Behind the times” (20%) “Rebellious youngsters (22%) “Orthodox mothers (27%) Natural Environment • be aware of the threats and opportunities associated with the four trends – the shortage of raw material, – the increased cost of energy, – the increased levels of pollution(environmentally sustainable business), and – the changing role of the governments. GREEN MARKETING • • • • OBSTACLES Over exposure & lack of credibility Consumer behaviour Poor implementation Technological Environment • One of the most dramatic forces shaping people’s lives. a force for "creative destruction.“ • Wonders or blunders • New technologies that provide superior value in satisfying needs stimulate investment and economic activity. • In the meantime minor innovations fill the gap, involve less risk ; too much research effort is going into producing minor improvements rather than major breakthroughs. • • New technology creates major long-run consequences that are not always foreseeable. • RFID –smart chips • Practical, affordable and safe • Accelerating pace of change • unlimited opportunities for innovation • Greater emphasis on R&D • Increased regulations of technological change EXAMPLES • RAYMOND LTD. – – fabrics made from exotic fibres. – Tancel, natural fibre from woodpulp; blended with wool- greater softness and drape; – Casein, a fibre made from milk protein - a butterfly feel; – Bamboo & Soyabean fibres for softness & resilience • SAMSUNG- Digital Home Business • VIRTUAL REALITY (VR) – 3 D computer generated environment (sight, hear & touch) – automobile, kitchen , exterior home design Political / Legal Environment • Marketing decisions are strongly affected by the developments in the political and legal environment. • that influence and limit various organisations and individuals. – laws, – government agencies and – pressure groups BUSINESS LEGISLATION • PURPOSE - To charge businesses with social costs created by their products or production processes – To protect businesses from unfair competition – To protect consumers from unfair business practices – To protect society form unbridled business behaviour Social Environment • The society in which people grow shapes their beliefs, values and norms. • People absorb, almost unconsciously, a wide view that defines their relationship with themselves, others, nature and the universe. • Socially responsible • Cause related marketing- one rupee on each notebook sold to CRY; paperless accounts statements; • Do well by doing good Cultural environment • Persistence of cultural values • Shift in secondary cultural values • People’s views – People’s view of themselves- “Do It Yourself” “Adventurers” – People’s view of others- “cocooning” “Digital Age” – People’s view of organisation- “work for money” “scams”, “economic downturn” – People’s view of society- “patriotism” – People’s view of Nature – “LOHAS” market- everything natural (green) – People’s view of Universe-”religion”, “spiritualism” REACTING TO ENVIRONMENT • 3 TYPES OF COMPANIES – Those who make things happen – Those who watch things happen – Those who wonder what has happened • View the environment as uncontrollable to which to react and adapt-avoid threat and take advantage of opportunities • Proactive stance – firm aggressive action • Cannot always control environment forces – shifting population/ economic environment/ major cultural shift; but taking proactive steps is in our hands