Alesandra (Ally) Kwan 57 Sunkist Valley Road, Bolton, Ontario L7E 1T1 647 393 2559 (c) allykwan05@gmail.com EDUCATION Child and Youth Work- Accelerated Program (September 2013-present) Humber College, Lakeshore, ON Program provides foundational knowledge on childhood and adolescent development, group dynamics, psychology, human sexuality and treatment philosophies, which can be used to make a meaningful difference in the lives of children and youth in need by ensuring their protection, safety, and well-being. Program encourages learning by doing by offering internships to gain first-hand experience in a variety of settings Expected date of completion: December 2015 Social Sciences Level III (September 2010- April 2013) McMaster University, Hamilton, ON Degree: Bachelor of Arts, Majoring is Psychology, Neuroscience and Behaviour Program provides a scientific study of the brain and behavior which can be used towards helping individuals, institutions, and society deal with issues relating to human behavior and happiness Program encourages problem-solving through self-directed and small group learning Toronto District Christian High School (September 2006-June 2010) WORK EXPERIENCE Camp Counselor/ Floater 2009-2013 YMCA Cedar Glen, Schomberg, ON Responsible for and interacted with large groups of children between the ages of 4 and 16 Lead and organize activities for children Plan weekly theme days Train new counselors Assist counselors in resolving behavioral struggles with misbehaving children through general and specific conflict resolution strategies Modeled a positive attitude towards campers and collaborated with co-workers to create an encouraging atmosphere for the children Part-time Customer Assistance Officer 2012-2013 RBC Royal Bank, Toronto, ON Greet clients coming into the branch Exit interviews by asking client how service was today Answer any client inquires Present and review the folders for client coming in to meet with account managers Order and stock supplies Answer the Contact Line Fill ATM slots with envelopes (AM/PM) Direct traffic flow of the branch Complete Client Card/Visa pin changes VOLUNTEER Co-op trip February- April 2009 Honduras, Central America Led large groups of children of all ages in various sports and activities Assisted at the local “Healing Hands” hospital Planned course outlines and taught Drama, English, Math, and Music at the local high school Constructed and volunteered at several orphanages Farmed on the local countryside Travelled across towns teaching villagers the importance of hygiene and handed out toiletries Built relationships with local villagers and maintained these over the two months King Nursing Home January- May 2012 Bolton, ON Engaged residents in various activities such as walks, dances, karaoke night, card games and Bingo Interacted with the residents Assisted in transporting residents to and from departments within the home Lead basic stretches and chair exercises to promote healthy living Decorated and served birthday party refreshments at the monthly resident birthday party Prepared meals and assisted in feeding patients Helped with maintenance and cleaning chores HIGHLIGHTS OF QUALIFICATIONS - Experience tutoring children of various ages Fluent in Italian, familiarity in French and Spanish History of leadership and accountability Accepting and appreciative of a diverse environment Experience working efficiently in a multi-tasked environment Trained in Standard First AID and CPR-C High energy and motivation Most often described as a people person ACHIEVEMENTS - 2006/07 Class Valedictorian, Female athlete of the year, Excellence Award TDChristian Varsity basketball, soccer, ultimate Frisbee, and volleyball team 2010 Athletic All-Star: Awarded to the student who demonstrates leadership and maintains a positive attitude towards both his/her teammates, coaching staff, and opposing team 2010 Honor Roll McMaster Intramurals: Ultimate Frisbee, Volleyball, Soccer, Basketball References available upon request.