INTRO TO MARKETING
36. What does applying the customerorientation element of the marketing
concept enable the business to do?
A. Offer products that consumers want
to buy
B. Persuade customers to buy its
products
C. Provide more products than
consumers need
D. Coordinate its marketing activities
A. Offer products that consumers want
to buy
Businesses that implement the customer-orientation
element of the marketing concept base their
decision making on customer wants and needs.
They determine what customers want and offer
that, rather than deciding on their own what they
want to sell.
Promotional activities help the business to persuade
customers what to buy. Providing more products
the consumers need would not benefit a business.
Having a customer orientation does not coordinate
a business’s marketing activities.
37. By increasing awareness of the
need for environmental controls, what
has marketing done?
A. Made buying more convenient
B. Regulated the standard of living
C. Improved the quality of life
D. Added usefulness to products
C. Improved the quality of life
Marketing has improved the quality of life by
encouraging the development of safer, better
goods and services. In addition, marketing has
increased awareness of the need for environmental
controls to protect our physical surrounding, which
has led to an improvement in our existence.
Making people aware of the need for environmental
controls does not add usefulness to products or
make buying more convenient, although those are
other benefits of marketing.
Marketing does not regulate the standard of living but
usually helps to raise it by improving the general
conditions in which people live.
38. Grocery stores are allowing
customers to bring in their own cloth
bags to use in place of the plastic
bags that they usually provide. What
thismore
action
done?
A. Made has
buying
convenient
B. Regulated the standard of living
C. Improved the quality of life
D. Added usefulness to products
C. Improved the quality of life
Using cloth bags in place of the usual
plastic ones reduces the amount of
waste produced and helps the
environment.
39. According to the marketing
concept, which option shows
company commitment?
A. Leaving marketing to the marketing
department
B. Teaching marketing to college
marketing students
C. Setting aside funds to research what
customers want
D. Pricing a product to maximize
profitability per item
C. Setting aside funds to research
what customers want
Company commitment involves everyone in the
organization embracing the marketing concept
and putting customer’s interests first. One way to
demonstrate a commitment to the marketing
concept is to set aside money to fund the research
needed to develop a product according to
customer’s wishes.
Leaving marketing to the marketing department
prevents the rest of the company from being
involved in marketing. Teaching marketing to
college marketing students is honorable, but it does
not demonstrate the marketing concept’s theme of
company commitment.
Pricing a product to maximize profitability per item
puts the company’s interests before the customers’,
which goes against the marketing concept.
40. Which marketing function helps
businesspeople forecast how much
will be sold in a given period?
A. Market planning
B. Risk management
C. Promotion
D. Channel Management
A. Market planning
Market planning is a marketing function hat
addresses the principles and tools used to
determine and to target marketing
strategies to a select audience.
Risk management is not a marketing function.
Promotion involves communicating
information about goods, services, images,
and/or ideas to achieve a desired outcome.
Channel management is the process by
which marketers ensure that products to
customers efficiently and effectively.
41. Company XYZ has predicted it will
sell 3,000 new microwaves during the
“Back to School” sale. Which
marketing function is this business
using?
A. Market planning
B. Risk management
C. Promotion
D. Channel Management
A. Market planning
Market planning is a business deciding
on something ahead of time. As the
company decided to sell 3,000
microwaves even before the “Back to
School” sale, they are planning ahead
of time.
42. After the popularity of a product
dropped, the business needed a new
product to promote that would help to
improve its image. Which marketing
function would come up with the new
product?
A. Channel management
B. Product/Service Management
C. Selling
D. Promotion
B. Product/Service Management
This is a marketing function that involves obtaining,
developing, maintaining, and improving a product
or service mix in response to market opportunities.
This includes selecting products that help to
promote a certain image for the business.
Selling is a marketing function that involves
determining client needs and wants and
responding through planned, personalized
communication that influences purchase decisions
and enhances future business opportunities.
Promotion is a marketing function that communicates
information about goods, services, images, and/or
ideas to achieve a desired outcome.
Channel management is the process by which
marketers ensure that products are distributed to
the customers efficiently and effectively.
43. Paul’s plant food is losing its
popularity among his customer base.
What marketing function would come
up with the improved product?
A. Channel Management
B. Product/Service Management
C. Selling
D. Promotion
B. Product/Service Management
If the product is losing its popularity due
to the product itself, product/service
management will be department to
handle it.
Product/service management will revise
or revamp a product to better appeal
to customers.
44. What does the selling function
involve that makes it so important?
A. Setting high prices
B. Displaying Products
C. Contacting Customers
D. Obtaining Feedback from vendors
C. Contacting Customers
The selling function is very important because
it involves contact with customers. If
customers are not satisfied with the sales
experience, they often will not buy even if
they need the product and the price is right.
The selling function does not necessarily
involve displaying products, setting high
prices, or feedback from vendors.
18. What is the marketing function that
provides information to consumers
that will assist them in making a
decision to purchase a good service?
A. Pricing
B. Promotion
C. Production
D. Distribution
B. Promotion
Promotion is the function that gets
information out to customers. Methods
of doing so include but are not limited
to magazine, television, and
newspaper ads, billboards,
promotional events hosted by the
company, celebrity endorsement, etc.
Q. 19
• Booking hotel rooms for vacationers is an
example of ______ marketing?
• A. Feature
• B. Service
• C. Benefit
• D. Sports
A. 19
• B. Service
By booking rooms, you are helping the
vacationers.
Q. 20
• What type of duties do customer-service
professionals often perform?
• A. Preparing ads
• B. Paying invoices
• C. Handling complaints
• D. Receiving shipments
A. 20
• C. Handling complaints
Customer service is helping the customers
with problems.
Q. 119
• What marketing career involves
determining why customer do what they
do?
• A. Advertising
• B. Distribution /Warehousing
• C. Sales
• D. Marketing research
A. 119
• D Marketing research
• A marketing researcher could be classified as the
“Sherlock Holmes” of marketing. These investigators
look for clues as to what customers want and need, as
well as why customers do what they do. Careers in
distribution/warehousing physically link products with
consumers by delivering them to customers when they
are needed. Careers in advertising involve catching
customer attention and informing customers about
products, companies, and/or ideas. Sales careers
involve satisfying customer needs with products.
Q. 120
• What marketing career involves catching
customers’ attention, informing them of
products, and persuading them to buy?
• A. Marketing research
• B. Advertising
• C. Public relations
• D. Product managment
A. 120
• B Advertising
• Advertising use a variety of media to catch customers’
attention, inform them of products, and persuade them to
buy. Some of these media are the internet, radio,
television, newspapers, magazines, billboards, and
catalogs. Marketing researchers are responsible for
determining what customers need and what and why
customers do what they do. Product managers create,
test, and decide how a product will be packaged. They
direct and coordinate all aspects of the product. Public
relations professionals strives to build and maintain
positive relationships with the publicly anticipating
problems, handling complaints, communicating with the
media, and building a positive public image for the
company.
Q. 121
• Kwacky Kwackers needs a new package
design for its crackers. What marketing
professional would be responsble for
creating the new package?
• A. Marketing research
• B. Product Management
• C. Advertising
• D. Channel management
A. 121
• B Product management
• Product managers create, test, and decide how a product
will be packaged. They direct and coordinate all aspects of
the product. Advertisers develop massages and images to
catch customers’ attention, inform them of products, and
persuade them to buy. They use a variety of media to
communication with customers. Some of these media are
the internet, radio, television, newspaper, magazines,
billboards, and catalogs. Marketing researchers are
responsible for determining what customers need and want
and why customers do what they do. Channel management
is the processes by which marketers ensure that products
are distributed to customers efficiently and effectively.
Q. 122
• What is at the center of all marketing
activities?
• A. Math
• B. Technological know-how
• C. Purchasing
• D. Communication
A. 122
• D communication.
• Communication, the exchange of information in which the words and
gestures are understood in the same way both the speaker and the
listener, is at the center of all marketing activities. Whether
employees are working with customers or working with a team
member, they need to effectively exchange ideas and information.
Communicating with people is crucial in marketing because
marketing involves continuous interaction with customers and
coworkers. Purchasing is a marketing function. Although math skills
and technological know-how are often needed to carry out marketing
activities, their successful completion and use are based on
communication.