Division of Student Life/University Housing & Dining/Facilities & Operations/Assistant Director for Custodial Services
University Classification
Management Services Assistant Director
Job Function
Facilities Operations
Job Family
Management Services
Working Title (if applicable)
Assistant Director for Custodial Services
Position #
00008684
This Position Reports to:
(Position Number)
00008814
Org/Dept/Sub-dept
Position Specific Summary:
49/4724/01600
UI Job Code: PFC3
Administrative Supervision
(University Classification)
Assistant Director, Mgmt
Services
Plan, direct, and supervise the custodial services operations (staff, budget, equipment, tools and supplies) for the
University residential system.
KEY AREAS OF RESPONSIBILITIES AND SPECIFIC JOB TASKS
Classification
Key Areas of Responsibilities
Financial Management
Contribute to or develop unit budget.
Determine, control, and monitor
operating and project costs through
knowledge of operating budget and
funding structure. Review and ensure
that approved financial procedures
are followed.
Human Resources Management
Hold managers accountable for high
performance and high engagement
by articulating expectations,
monitoring performance and providing
feedback/recognition consistently
across areas of responsibility.
Recommend and authorize
appropriate HR actions. Influence
others to accomplish goals by
providing purpose, direction and
motivation.
Planning/Programming
Perform data and life cycle cost
analysis. Responsible for developing
and establishing vision, mission and
operational principles that are in
alignment with institutional core
values. Integrate the organization's
principles and philosophies into the
work culture. Develop, strategize and
oversee the effectiveness of
operations and maintenance
programs. Coordinate work of
department with outside entities.
Regularly assess the effectiveness of
the processes and systems. Analyze
and incorporate statistical data
components. Direct long range
strategic planning for systems and
equipment. Assist with
communication of unit requirements
to UI administration to meet the
service needs of the University.
Participate in development and
communication of the unit and
Specific Job Duties and Tasks
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Prepare internal operating budgets.
Prepare plans and specifications for acquisition of supplies and equipment.
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Develop and maintain a staff training program to include techniques, methods,
products, and equipment use.
Perform human resources functions including interviewing, selection, training,
performance evaluation, salary determination, promotion, disciplinary action, and
maintenance of administrative records.
Counsel support staff on policies, procedures, and methods to ensure uniform
standards for all residential facilities.
Resolve operating problems and employee complaints and grievances.
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Plan and supervise custodial services for University residential units and
complexes.
Consult with managers on work schedules and priorities.
Participate in University Housing & Dining planning policy and procedural
meetings.
Recommend major building repair, replacement and modification projects.
Last Update 5/2015
Division of Student Life/University Housing & Dining/Facilities & Operations/Assistant Director for Custodial Services
departmental master plan to UI and
other key stakeholders.
Operational Management
Recommend and review major and/or
capital expenditures. Perform analysis
of facility operations and services.
Assure adherence to applicable
codes and licensing requirements.
Serve as subject matter expert in area
of expertise. Direct the alignment of
resources with operational priorities
and strategic goals. Maintain positive
and collaborative institutional and
external relationships to achieve
operational and strategic goals.
Provide leadership and direction for
the long term stewardship and
sustainability of University assets.
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Conduct periodic building, room, and grounds inspections.
Direct and oversee grounds maintenance.
Direct and oversee contracting of pest control service.
Service all furniture. Orders student room furniture.
Direct and control work schedules and priorities for custodial supervisory and
support staff.
Review building and facilities reports from maintenance and custodial staff and
initiate appropriate follow-up action.
Maintain safety and sanitation standards in compliance with University, State,
and Federal codes and regulations.
Maintain effective working relationships with faculty, staff, students and the
public.
UNIVERSAL COMPETENCIES
Collaboration and Embracing
Diversity (Extensive
Experience)
Ability to work with a variety of
individuals and groups in a
constructive and civil manner while
appreciating the unique contribution
of individuals from varied cultures,
race, creed, color, national origin,
age, sex, disability, sexual orientation,
and gender identity.
Positive Impact/Achieving
Results
(Extensive Experience)
Ability to utilize existing resources and
learning to achieve or exceed desired
outcomes of current and future
organizational goals/needs. Able to
demonstrate ethical behavior in
diverse situations while producing
results.
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Service Excellence/Customer
Focus (Extensive Experience)
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Ability to meet or exceed customer
service needs and expectations and
provide excellent service in a direct or
indirect manner. Ability to effectively
transmit and interpret information
through appropriate communication
with internal and external customers.
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Establishes and maintains positive and productive working relationships within
and outside of own area and background.
Identifies and resolves disagreements/conflicts in early stages.
Promotes a safe, equitable, respectful environment in which concerns can be
addressed effectively.
Recommends changes to work practices and policies to promote transparency
and approachability.
Ensures time, resources, energy, learning opportunities, and actions are focused
on priorities that matter to the changing workplace.
Creates a team environment of accountability and commitment for reaching
goals and desired results; ensures team is developed to address future needs.
Ensures compliance with codes of ethics that benefit the overall good of all
constituents.
Demonstrates and communicates a big picture understanding of the
organization, its interrelationships, and priorities.
Participates in developing a variety of effective ways to deal with service
challenges.
Models service delivery and coaches others to deliver excellent service in a
variety of settings.
Communicates well with direct reports, peers, leadership and external
constituents.
Utilizes various methods for information sharing and information gathering.
Modifies processes to enhance service.
TECHNICAL COMPETENCIES
Employee Health & Safety
(Extensive Experience)
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Knowledge of the procedures and
programs in place in the organization
to ensure employee safety
(occupational health, fire safety and
emergency response plan); ability to
take appropriate and immediate
actions in case of an emergency.
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Has implemented or managed employee health and safety processes in diverse
environments.
Educates employees on potential health and safety hazards specific to the
business.
Evaluates environment vs. OSHA and industry-specific health and safety
guidelines.
Enforces compliance with OSHA standards.
Coordinates directly with emergency responders in the event of an emergency.
Designs emergency evacuation plans; identifies and trains evacuation leaders.
Facilities Management
(Expert/Leader)
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Consults others on the maintenance and upkeep for multiple facilities.
Creates processes for facilities and methods to ensure business continuity in
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Last Update 5/2015
Division of Student Life/University Housing & Dining/Facilities & Operations/Assistant Director for Custodial Services
Knowledge of the full spectrum of
facilities management activities; ability
to maintain, care for and develop
commercial and physical facilities.
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Performance Management
(Expert/Leader)
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Ability to apply organization's
performance management system,
practices, and tools to developing and
improving individual, team, and
organizational performance.
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Resource Management
(Extensive Experience)
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Plans, mobilizes and distributes
resources to fulfill business objectives
and plans.
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case of a disaster.
Promotes practices used to manage the acquisition, status and disposal of
capital assets.
Directs safety communications, emergency evacuation procedures, tests and
drills.
Coordinates activities during exception or emergency situations.
Defines and communicates access strategies and practices.
Takes part in developing and implementing enterprise-wide performance
management systems.
Identifies key issues in integrating selection, development, recognition, and
reward systems.
Coaches less experienced managers in the processes of performance
management.
Plays a leading role in designing individual and team reward and recognition
systems.
Champions a climate that supports and rewards excellent group and individual
performance.
Monitors industry for new approaches or ideas re performance management.
Specifies the critical resource needs required to accomplish organizational
objectives.
Mobilizes resources needed to get things done.
Negotiates with key stakeholders to obtain required resources.
Applies specific metrics to analyze and revise resource requirements.
Develops methods for maximizing resource utilization (re-engineering,
outsourcing, automation, etc.).
Updates resource requirements by identifying and responding to changing
needs.
As part of performing the key areas of responsibility and competencies described above, staff members are expected to
meet reasonable standards of work quality and quantity, as well as expectations for attendance established by their
supervisor. Staff members are also expected to comply with policies governing employee responsibilities and conduct,
including those contained in the University Operations Manual. To that end, the Division of Student Life has noted below
additional expectations and responsibilities based on your classification:
YES
NO
X
X
IOWA GROW™
Responsible for supporting and implementing the Iowa Grow program as a part of our
commitment to student success.
TRAINING COMPLIANCE
Responsible for completing required training that is related to laws and regulations, that
creates a more hospitable and respectful workplace; and safer work environment.
Responsible for holding staff accountable for completion of required training
X
X
MULTICULTURAL COMPETENCE
Demonstrates commitment to expand multicultural knowledge, awareness and skills. Meets
multicultural goal(s) established within the Division of Student Life.
X
FINANCIAL REQUIREMENTS & COMPLIANCE
Has personal accountability for financial reporting and responsibility for establishing,
enforcing, and following internal processes and controls as outlined in the UI’s Financial Subcertification requirements.
POSITION QUALIFICATIONS
(This section needs to be completed when recruiting for the position)
Education or Equivalency Required
Bachelor’s Degree or an equivalent combination of education and experience is
Last Update 5/2015
Division of Student Life/University Housing & Dining/Facilities & Operations/Assistant Director for Custodial Services
Required Qualification
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Desirable Qualification
Desirable Qualification
Desirable Qualification
Desirable Qualification
required.
Minimum of five years of custodial management experience in a large, complex
organization.
Experience with an integrated pest management control program.
Minimum of five years of experience in personnel supervision and the ability to
apply organization's performance management system, practices, and tools to
develop and improve individual, team, and organizational performance.
Excellent written and verbal communication skills. Ability to effectively transmit,
receive and accurately interpret ideas, information and needs through appropriate
communication methods and behaviors at an extensive proficiency level.
Extensive proficiency in the ability to work with variety of individuals and groups in a
constructive and civil manner while appreciating the unique contribution of diverse
individuals.
Proficiency in the use of Microsoft Office (Word, Excel, Outlook) software.
Strong leadership and organization skills and ability to manage multiple tasks and
respond quickly and effectively to challenges.
Demonstrates an extensive ability to meet or exceed customer service needs and
expectations and provide excellent service in a direct or indirect manner.
Must have valid US driver’s license and compliant with UI Fleet Safety program
requirements.
Extensive knowledge of the procedures and programs in place in the organization
to ensure employee safety (occupational health, fire safety and emergency
response plan); ability to take appropriate and immediate actions in case of an
emergency.
Knowledge of APPA and/or ISSA cleaning standards.
Knowledge of University of Iowa policies and procedures.
Experience working in a residence hall, apartment complex, hospital, nursing home
or similar residential facility.
Experience with grounds maintenance.
Experience working with a collective bargaining agreement.
This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given
this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not
intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his or her
supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned
that are of similar kind or level of difficulty.
Last Update 5/2015