Chapter 9 Questions:

Hamilton, Communicating for Results, 10th Edition, Chapter 09
1. Which of the following is accurate of group decision-making?
a. Personal satisfaction and morale are increased. (CORRECT)
b. Productivity is decreased
c. Resistance to change is increased.
d. Likelihood for hostility and aggression is increased.
e. Individual risk for the decision is increased.
2. What kind of group seekx to inspire desirable attitudes, understanding, and
communication patterns rather than merely to inform?
a. A learning group.
b. A self-maintenance group. (CORRECT)
c. A problem-solving group.
d. All of these.
e. None of these.
3. Researchers refer to the attitude of people who expect all group/team
experiences to be negative as:
a. Groupthink
b. Grouphate (CORRECT)
c. Teamwaste
d. Teamphobic
4. Which of the following options is NOT a symptom of groupthink?
a. Shared stereotypes
b. Self-censorship
c. Rationalization, or making excuses for a particular course of action
d. Leaders who occasionally miss a meeting and allow others to lead
e. All of these options are symptoms of groupthink
5. Groupthink is more likely in teams with which kind of communication style
leaders or members?
a. Open
b. Closed
c. Hidden (CORRECT)
d. Blind
6. In groupthink, the illusion of unanimity is:
a. Usually caused by self-censorship (CORRECT)
b. Usually caused by the illusion of group morality
c. The same thing as the illusion of invulnerability
d. All of these answers are correct
7. According to the ELM or elaboration likelihood model, computer mediated
communication teams are more likely to use the central route, instead of the
peripheral route, to evaluate arguments.
a. True (CORRECT)
b. False
8. When should criteria be established in evaluating possible solutions?
a. Before listing alternatives
b. After listing alternatives
c. The answer here depends on the nature of the situation (CORRECT)
d. Criteria should not be established at any time during the evaluation of
possible solutions
9. Virtual teams do not require members to have as strong communication
skills as face-to-face teams or groups.
a. True.
b. False. (CORRECT)
10. Most problem-solving groups select the roundtable format and conduct their
discussions privately.
a. True (CORRECT)
b. False
11. Which one of the following is NOT considered a group?
a. Students working on a class project together.
b. Teachers at a faculty meeting deciding on a policy.
c. People waiting to take the same train or bus to work. (CORRECT)
d. Several managers in the same company planning ideas to increase
12. _________________ is a procedure that groups use to move from a current
problem to a desired solution or goal.
a. Groupthink
b. Decision-making
c. The elaboration likelihood model
d. Problem-solving (CORRECT)
e. The nominal group technique.