Program Officer
APRIL
2014
Position Description
Section/Division
Program Delivery
Reports to
Program Delivery Manager
Hours
Full time
Date Issued
08 April 2014
Date Reviewed
01 April 2015
ABOUT THE SOCIETY
The Pharmaceutical Society of Australia Limited (PSA) is the peak national professional organisation
providing the support and services to underpin the commitment by Australia’s pharmacists to the
highest standards of patient care and continuing professional education, while representing their role as
frontline health professionals.
The PSA is also the leading advocacy organisation for pharmacists, influencing attitudes, opinions and
policies through representation, networking, consultation, continuing education, practice support,
professional standards and guidelines, and a range of publications, health-promoting programs and
resources.
PSA’s Vision and Mission Statements
The PSA Vision and Mission statements set the broad direction the organisation will pursue:
PSA’s Vision
PSA’s Vision is ‘Improvement in our nation’s health through excellence in the practice of pharmacy’.
PSA’s Mission
PSA empowers its members to be health care leaders by:
1.
building capability through practice support and professional development;
2.
positioning pharmacy for the future through innovative and sustainable models of practice;
3.
creating (optimum) conditions for excellence through advocacy; and
4.
ensuring organisational effectiveness and sustainability.
The PSA Program Delivery unit is responsible for planning, development, delivery and evaluation of all
programs, providing ongoing quality improvement in pharmacy practice by assisting the profession to
achieve and maintain high standards of professional excellence. These programs include continuing
professional development (CPD) and practice support, vocational education training (VET), the Intern
Training Program (ITP) and the Self Care program.
CPD and practice support aims to provide pharmacists the ability to maintain and improve knowledge,
skills and competence. ITP aims to equip and motivate the next generation of pharmacy professionals
to be leaders with the Graduate Certificate in Applied Pharmacy Practice embedded seamlessly into
the program. VET comprises qualifications to up skill pharmacists and pharmacy assistants to enhance
themselves, their careers and their businesses. Self Care supports community pharmacies through
educational resources and tools for the pharmacy team and consumers to build an innovative business
practice.
All activities undergo a high level of quality assurance to ensure accreditation by the Australian Skills
Quality Authority and/or Australian Pharmacy Council and where indicated, are approved to meet
Quality Care Pharmacy Program training requirements.
Job Specification
The Program Officer role is a full time position based in Canberra, Australian Capital Territory. The
position reports to the Program Delivery Manager. The role is to provide administrative and program
support to the Program Delivery unit under the direction of the Program Delivery Manager. This includes
providing project administration, service support to PSA members, branches and programs, responding
personally to inquiries, resolving problems, materials management, and maintaining records.
DUTIES AND RESPONSIBILITIES
1. Undertake administration processes in relation to the Program Delivery unit.
2. Assist the Program Deliver Manager with scheduling the development, distribution and evaluation of
Program Delivery resources on time and within budget.
3. Assist in the production and distribution of program and other related materials to PSA branches,
members, and non-members either in print form, online or electronically.
4. Assist with the development and updating of forms, templates, documents, policies and procedures.
5. Understand program-related issues and suggest methods to assist in minimising program churn.
6. Participate in outbound marketing campaigns, including outbound calling of PSA members and
targeted lists to promote PSA products and services.
7. Contribute to the maintenance of accurate and up-to-date records in PSA databases, including
adjusting errors to ensure operational efficiency.
8. Complete all nomination application documents accurately for international interns to ensure that
only genuine applicants who meet the requirements of the Training and Research Visa (Subclass
402) are nominated by the PSA.
9. Track the lifecycle of each nomination and visa application and submit reports to PSA management
and the Department in accordance with the Training and Research Sponsorship arrangement.
10. Communicate regularly with sponsored international interns to ensure that our records are updated
to reflect any changes in circumstances, such as a change of contact details, immigration status or
an intern’s departure from Australia, and advise the Department in accordance with the Training
and Research Sponsorship arrangement.
11. Provide basic immigration advice to prospective and sponsored international interns on the
sponsorship arrangement with appropriate referral to the Department as required.
12. Notify the Executive Director, Program Delivery of all interns who are “at risk” of failing to meet their
visa requirements under the trainee stream (Subclass 402 Visa) and agree to appropriate action.
13. Contribute to the development and update of immigration related information for prospective
international interns provided via the PSA website and in printed publications.
14. Perform other duties as required.
SELECTION CRITERIA, QUALIFICATIONS AND REQUIREMENTS
1.
Experience in program administration, preferably in an education or health services environment.
2.
Strong customer service orientation with excellent communication skills (both oral and written).
3.
Excellent telephone manner, with a natural ability to build rapport at all levels.
4.
High level of accuracy and attention to detail in clerical tasks and systematic work practices.
5.
Well developed organisational and time management skills, with the ability to multitask a wide
range of activities.
6.
Well developed computer skills including knowledge of complex database queries and customer
management systems, and Microsoft Office products such as Outlook, Word and Excel.
7.
Experience in working effectively in a team environment.
Approved by the Executive Director, Program Delivery on 5 September 2014.