Cisco Unity Express 2.2 & 2.3 Update
Mohammed Ahmed
Product Manager - Access Technology Group
US_PSA12
© 2005 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
1
Cisco’s Voice Messaging Portfolio
Cisco Unity Express - cost-effective integrated voice messaging and auto
attendant for small and medium business and branch office
environments
Cisco Unity Connection - integrated messaging, speech recognition and
call routing rules into an easy-to-manage system for mid-market
customers
Cisco Unity - unified messaging and intelligent voice mail for enterprise
and mid-market customers with Exchange and Domino environments
Product
Users
Messaging Type
Cisco Unity Express Less than
250
Voice Mail
Cisco Unity Connection
Voice Mail
Up to 1500
Platform
Networking
Redundancy
Router
Based
Yes
No
Server Based
No
No
Server Based
Yes
Yes
Integrated Messaging
Cisco Unity
7,500 per server
Voice Mail
Integrated Messaging
Unified Messaging
US_PSA12
© 2005 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
2
Cisco Unity Express Modules
NM-CUE or NM-CUE-EC
•
•
•
•
Voice message storage: 300 hours
Session/port capacity – 8 or 16
Up to 250 mailboxes supported*
Integrated module with 500 MHz
processor, 256MB/512MB DRAM, 40GB
Hard Drive
AIM-CUE
•
•
•
•
Voice message storage: up to 14 hours
Session/port capacity 4 or 6
Up to 65 mailboxes supported
Industrial Grade Compact Flash –1 GB
beginning release 2.0 – 300 MHz
processor, 256MB DRAM
* - 250 mailbox support is available on NM-CUE-EC
Fully self-contained, on board memory, processing and storage supported on
the Cisco access routers
US_PSA12
© 2005 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
3
Cisco Unity Express
Deployment Options Summary
CME/CUE
CME/CUE
Internet
GK
VoIP
PSTN
CME/
CUE
CME/CUE
PSTN
Cisco CallManager Express with Cisco
Unity Express single-site, standalone office
Multi-site & networked Cisco CallManager
Express with Cisco Unity Express
Standalone or networked offices of up to 250 employees where
local voice mail and automated attendant services are needed
CME/CUE
SRST/CUE
VoIP
SRST/CUE
PSTN
Multi-site Cisco CallManager with
Cisco Unity Express Networks
US_PSA12
VoIP
A
© 2005 Cisco Systems, Inc. All rights reserved.
SRST/CUE
A
PSTN
Multi-site & networked Cisco CallManager,
Cisco Unity with Cisco CallManager
Express and Cisco Unity Express
Cisco Confidential
4
Cisco Unity Express 2.2— MIB & SNMP Support
• Provides the ability to remotely monitor health, conduct performance
monitoring, data collection, and trap management for Cisco Unity
Express voice mail and autoattendant applications using SNMP
• SNMP agent interoperates with Cisco ITEM, Cisco View and third-party
vendor applications
• CISCO-UNITY-EXPRESS-MIB was created to display Cisco Unity
Express configuration and mailbox usage
System usage info
Per Mailbox Usage
Security
Notification
Back-up and restore
• CISCO-VOICE-CONNECTIVITY-MIB shows JTAPI and SIP connection
state
• Platform MIBs show system interfaces, IP addresses, CPU usage, and
software installed
MIBs are available at http://www.cisco.com/public/sw-center/netmgmt/cmtk/mibs.shtml
US_PSA12
© 2005 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
5
Cisco Unity Express Version 2.3
Increased Business Productivity And
Scalability With Ease of Management
• New Desktop Applications
– IMAP Compliant E-mail Client Application Integration
– “Browse” Voice Mailbox Using Cisco IP Phone
Display – VoiceView Express
– New/Urgent Message Notification To Email, Text
Based E-page, Numeric Page, Phone
• Solution Scalability
– New 150, 200, 250 Voice Mailbox
– SIP Enhancements
– Five New Languages: Japanese, Mexican Spanish,
French Canadian, Chinese (Mandarin) And Korean
– Internetworking with Cisco CallManager 4.2 and 5.0
• Easy To Configure, Deploy, Manage
Voicemail
• Extensible, Open
– Remote Monitoring And Management With SNMP
Cisco Unity Express
US_PSA12
© 2005 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
6
CUE 2.3 Feature Summary
• System and Capacity
150, 200, 250 mailboxes on NM-CUE-EC
CCM: 4.2 and 5.0
Unity 4.05 TUI prompts
Localization
• Voice Mail
Integrated Messaging (IMAP-compliant e-mail application support)
VoiceView Express
Message Notification
Future Message Delivery
Local Broadcast Privilege
Mandatory Message Expiry
US_PSA12
© 2005 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
7
CUE 2.3 Feature Summary
• SIP Features
MWI with SRST
RFC2833
CME and CCM SIP Phones Support
• AA
Re-recording of Prompts
Alternate Greeting Enhancement
AA Script debugging
New Editor Steps
FCS – April 25, 2006
US_PSA12
© 2005 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
8
Integrated Messaging for Improved
Responsiveness, Productivity
Voice messages are
accessible via:
IMAP enabled e-mail clients
.wav attachments to e-mail (PDA,
other e-mail accounts)
Cisco IP Phone display using
VoiceView Express
Cisco Unity Express
POP (.wav)
US_PSA12
© 2005 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
9
Integrated Messaging Operation
• Integrated view of email and voice mail on the same
client
Retrieve, delete and change the state of voicemail messages
through a standard IMAP-compliant email applications
IMAP enabled email clients
.wav attachments to email
• IMAP4rev1 protocol – RFC3501
Message store and MWI synchronization
Authentication (client login) via SSL
• A single CUE “Inbox” folder on PC client
All the messages (new, saved and deleted
messages) appear in the Inbox
US_PSA12
© 2005 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
10
Integrated Messaging Client View:
Example
US_PSA12
© 2005 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
11
Integrated Messaging Operation
• Message types supported with IMAP
Personal Mailboxes
Normal messages, NDR and DDR
Private messages: Header only, no .wav attachment
• Max number of simultaneous IMAP server sessions
supported: 50
US_PSA12
© 2005 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
12
VoiceView Express
LCD Display
• Visual interface into a subscribers’
voice mailbox
• Browse, listen and manage (save,
delete, forward, reply, compose, send,
etc.) new and saved voice mail
messages
• Access voice messages out of
sequence (e.g. based on their priority)
• Allows users to sort the saved
messages based on date and time,
caller or sender name/number, or
priority
• Provides customization of mailbox
settings via phone display
• XML server hosted on CUE
Softkeys
Services
Button
Keypad
US_PSA12
© 2005 Cisco Systems, Inc. All rights reserved.
Rocker Key
Cisco Confidential
13
VoiceView Express
• Supported on 7940/41, 7960/61, 7970/71
Minimum phone loads for 794x/796x: 6.0.4
Minimum phone loads for 797x: 7.x
(Cisco IP Communicator will be supported in the future)
• Subscriber parameters (MyOptions):
Mailbox Setup Wizard
Message Notifications: On/off; numbers; adjust schedule
Change/Set Greetings, Spoken Name, PIN and zero-out
destination
• Localization
All languages supported by the TUI, subject to availability of
translators. Support for some languages may follow general CUE
2.3 FCS dates
US_PSA12
© 2005 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
14
VoiceView Express Sample Screens
US_PSA12
Invoking VVE
Login
Home Page
Read and unread,
urgent and private
Detailed envelope
information
Message List Summary
© 2005 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
15
VoiceView Express Sample Screens
Mbox Full Notification
Voice Mail Sort
Broadcast Msg Listen
Broadcast Messages
show up first
US_PSA12
© 2005 Cisco Systems, Inc. All rights reserved.
Update greetings,
personal settings and
Zero Out Number
GDM Access
Cisco Confidential
16
Automated Attendant Enhancements
• Re-recording of AA prompts via the AVT
Enhancement to re-record a prompt has been added with
this release - all other functions (listen, delete and record)
are still supported
Allows AA administrators to change prompts w/o needing
GUI access to the system to change file names
US_PSA12
© 2005 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
17
Cisco Unity Express Language Support
Language
English
Variation
US
German
French
European
Spanish
European
Support for additional
languages is planned with
each release
Italian
Portuguese
Brazilian
Spanish
Latin American
Danish
English
British
Japanese
Spanish
Mexican
French
Canadian
Chinese
Mandarin
Korean
Localized Version are planned to be available 4 weeks after the FCS
US_PSA12
© 2005 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
18
Cisco Unity Express
Release Version Summary
Shipping
CUE Release Version
CUE 2.0
CUE 2.1
CUE 2.2
CUE Release Version
CUE 2.3
CUE 2.4
US_PSA12
Planned FCS
April 25, 2006
December, 2006
© 2005 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
19
Not Committed
Cisco Unity Express - Roadmap
CUE 2.4 Q4CY06
Voice Mail & AA Applications
Convergence
Interoperability
Management &
Administration
Security
Languages
IVR
US_PSA12
•
•
•
•
•
•
Extended greetings
Centralized CUE
Live record & Live reply
VMO like interface
Complete GUI based AA
Delivery of VM to non-subscribers
CUE 2.5 Q2CY07
•
•
•
•
CUE 2.6 Q4CY07
Optional msg read receipt
TTY
Roles/templates
Support for TTS and ASR with
Personal Assistant
• Mid-let support (Unity 4.3)
• Call recording – 3rd party
• Web access to vmail
• Video Messaging
• Unified Client support
• Fax delivery (IMAP/TUI)
• MOH/OHA Store and
Management
• Personal Assistant- findme/follow me
• 3rd party SIP Proxy (testing)
• Voice Messaging G/W 1
• VMG/W 2
• PIMG - 3rd party PBX support
• VMG/W 3
• Enforced licensing
• TBD
• Active Directories
• Incremental/per user/group
backup
• Reports (AA/Notification/Zero-out)
• LDAP interface
• MIB enhancements
• AXL/SOAP for VPT
• SRTP/IPSEC termination
• GUI/CLI log info
• Encrypted storage
• Encrypted private msg
• 2-5 concurrent languages
• Translated GUI
• Additional languages based on
business case
• Additional languages based on
business case
• IVR co-residency – Vertical IVR
Applications
© 2005 Cisco Systems, Inc. All rights reserved.
• Enhanced IVR Reports and
Management of Scripts
• Archiving of selected vmail
boxes
• Hosted attendant console
• 3rd party interop testing
• Patches
• TBD
• Additional languages based
on business case
• ASR and TTS integrated
Self-Service
IVR Applications20
Cisco Confidential
Resources
• General Cisco ISR Information:
www.cisco.com/go/isr
• Cisco IP Communications Datasheet:
http://www.cisco.com/en/US/products/ps5855/products_data_
sheet0900aecd80169812.html
• Cisco Unity Express: www.cisco.com/go/cue
• Survivable Remote Site Telephony (SRST):
http://www.cisco.com/en/US/products/sw/voicesw/ps2169/inde
x.html
• CallManager Express: www.cisco.com/go/ccme
• Voice Gateways:
http://www.cisco.com/en/US/products/ps5855/products_data_
sheet09186a0080182d38.html
US_PSA12
© 2005 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
21
US_PSA12
©
Cisco Systems,
Systems, Inc.
Inc. All
All rights
rights reserved.
reserved.
© 2004,
2005 Cisco
Cisco Confidential
22
22