Pooja Mehna 34/1 Himgiri Enclave Bnatinda Cantt. Mobile 09478902602 e-mail: pmehna@hotmail.com PERSONAL DETAILS Date of Birth Husband Name Marital Status Languages known : 8th December 1979 : Col Amit Mehna : Married : English, Hindi, and Punjabi 16 yrs as an Army wife +13 yrs of corporate extensive experience has given me exposure to the various facets of Army, Corporate & Educational Institution's social responsibility and development. A revenue generation person with the experience of Hospitality Operations, Marketing & Sales Strategy, PR & Communication, Product launches and, Events and visibility share, CRM, Training, Administration and Team management. A very successful track record both in terms of professional achievements and personal growth. More than a decade of Sales & Marketing experience in Developing Marketing Plans, Business Development Strategy & Implementation. Handled new Product Launches event & star celebrity’s event in 5* hospitality group. Managing, Leadership, Team Building, Motivation & Coaching of productive teams to achieve desired goals. Successfully handled team size of to up-to 250 persons including 6-7 HOD's. Handled Inbound & Outbound Corporate Sales & Marketing. Excellent Relationship building skills. Liaison /Co-ordination with Advertising Agencies, PR Agency, Channel Partners & vendors. A confident, committed and commercially astute leader with proven ability to achieve and exceed targets through effective people and process management. Strategic thinker and planner, who strive hard to deliver steady performance, achieved targets & delivered results even under very high pressure conditions. Skills: Operations & Team management Marketing and Corporate Communication Hospitality & Business Development Vendor Management PR & Media Management Manage & Operate Large scale events at Indian Army Presently working as a Manager Operations at MAX Hospital: April 2014 Directly reports to GM Operations Consistently offer professional, friendly and engaging service Manage the cost effective and efficient operation of the Hospital in order to maximize guest satisfaction, employee engagement and satisfaction and EBITDA. Negotiating mutually profitable business plans & sales meeting with existing & new clients. Leading team with motivation and productivity & ensure talent efficiencies and welfare are managed in the highest order. Actively manage the financial statement, reviews and critiques performance in a timely fashion. Educate the process to all members of the management team. Closely monitor solicitation and booking activity through the sales reporting process and periodical spot checks. Defining, implementing and maintaining the highest standards of guest service Prospecting new customers. & measuring customer satisfaction levels. Creating cross sell and up sell opportunities. Taking on complex customer issues and resolving them by explain in simpler & clear communication. Develop accurate and aggressive long-and short-range financial objectives consistent with the company's mission statement. Ensuring perfect coordination between all the departments and maintaining the smoothness of operations at all times. Fully utilize and follows through a guest comment programs. Responds quickly to deficiencies and takes corrective action. Previous Experience Head - Sales & Marketing at AKS Exports AUTO – COMPONENTS July 2011-Jan 2014 Job Accountabilities Responsible for Sales & Revenue Generation Communication Internal & External. Promoting & developing market for new products. Responsible for building strategy and Managing, complex engagements and ambiguous bids. Manager- Marketing &Communication at Colonel’s Academy, Mhow, MP –July 09 – July 14 Job Accountabilities Coordinated International Students Exchange programmed. *National Media coverage of Annual event Identify and implement a strategic marketing plan for Academic year. To maximize Institution publicity through the various media & press. To design the Institution Prospectus, News letter, Annual report, Yearly Magazine. To Promote event of an Institution. Annual function, other events. To write press releases and writes articles for newsletter To arrange and coordinate special events and meetings for staff members. Arranged Sponsors for 2 consecutive year for Organizations Annual Fest Ensuring maximum brand visibility & capturing optimum market shares through proper distribution. Coordinating with advertising agencies for developing communication plans based on specific Media Objectives and analysing evaluations post advertising to utilize in subsequent media plans PR Manager in Le Royal Meridien Chennai Nov 2007 –May 2009 Job Accountabilities Directly reports to General Manager Maximizing Revenues and controlling costs & to maximize hotel publicity through the various media, press and through other sources in order to help generate Sales & Revenue and profit by penetrating the local and global marketplace. Develop accurate and aggressive long-and short-range financial objectives consistent with the company's mission statement. Major Responsibility to achieve the GSI goals, SPG enrollments goals, Rooms budget and training on Le Meridien Brand standard with new arrival experience as champion of the hotel. Hiring, training, supervision and discipline of all front office and guest handling staff, establishing and consistently enforcing rules and regulations regarding staff, supporting company policies and management decision To utilize at the best the potentials of the corporate in building up its image and help keeping up its brand identity at its best. Accountable for all aspects of planning and buying media Ensuring perfect coordination between all the departments and maintaining the smoothness of operations at all times. Responsible for all outward communication including formulating press releases, press invites, media handouts. Also worked on PR strategy and brand building for the organization. Work also involves coordinating various events in the hotel for the associates and internal communication as well. Responsible for planning events, promoting brand, designing quarterly news letter. Responsible for coordinating and supervising all the designing work i.e. posters design, menus, brochure presentations for any festival happening in house. Co-ordinate with all the operations such as flower decoration, any decoration in outlets related to theme. . Contribute to the strategy and planning activities of the PR plans and budgets, which accurately interpret the objectives of the business. Proactively respond to changes in local market conditions and provide effective and timely solutions to maximize these detrimental effects. Coordinate with and liaise with all press/media for effective publicity on the hotel and related activities of conducting interviews. Ensure the revenue implications of all business decisions have been taken into consideration by the management team. Ensure measurement processes are in place for all activities of the department. Ensure effective apportionment and cost effectiveness of all business activities. Accurately identify the level of influences and decision making patters of the customers, and use these to secure business. Review market trends and assess competitor intelligence in order to lead in business. Ensure all marketing has successful press and media coverage. Communicate effectively with the relevant departments on all PR activities. Manage relationships with other hotels, tourist boards, convention bureaus etc. Created and directed programs that boost the visibility of company, products, staff, and powers in a market position and in a community. Maintained constant communication with the market and sales management groups to make sure realization of market styles, customer requirements, product assistance, and tactical guidance. Converted understanding into the sales guarantee and the material for both business relations strengths that raises the company's visibility that agrees with department standards. Served as the company's eNewsletter Editor. Freelancer On line - Content Writing & Media Management. Articles on GMAT, GRE, TOEFL, and IELTS used to published it with SEO Won the Community Excellence Award at the Le Meridien. ( for the Successful launch of Etihad Airways (http://www.expresstravelworld.com/20080930/weekend01.shtml Selected for Volleyball state level team Won the 100%attendance award in previous organization. Played table tennis at Zonal level Actively participated in inter college activity Certificate for the person who brought a ‘SMILE’ for the outstanding teacher of the organization consecutively for two times. Have won several awards for exemplary contribution to the organization. Coordinate in designing Launching The Royal lounge @ Chennai Airport (http://www.zimbio.com/Hotel+and+Restaurants/articles/14/Le+Meridien+relaunches+lo unge+Chennai+airport) Centre Head Little Kingdom-- July 03-Nov 04 PRT- Meerut Public School – Dec 04-Nov 06 Kendriya vidyala Dimapur –Feb 07- Nov 07 Roles and Responsibilities: -- As an Educator Responsible for communication skills till class 12th. Groomed children to perform on various functions. Organized events such as Annual Functions Preparing school Annual Reports Responsible for managing teaching staff as well as administrative staff. Finalizing and arranging work sheets. Organized Oxford’s pre primary workshop twice. Organized workshop on child empowerment Preparing and co-coordinating ANNUAL Reports. Academic & Professional Qualification Degree/Diploma College/Institute Year of Completion BA Economics Delhi University 2000 Diploma Institute Year of Completion B.ED Lucknow 2003 Computer and Communication Skills: Proficient in Microsoft Word and Excel. Work in PC and Mac environments. Accomplished writer, editor, and public speaker. Conversant in English, Hindi, Punjabi. Desktop Operating System: Windows XP POOJA MEHNA