Pooja Mehna
34/1
Himgiri Enclave
Bnatinda Cantt.
Mobile 09478902602
e-mail: pmehna@hotmail.com
PERSONAL DETAILS
Date of Birth
Husband Name
Marital Status
Languages known
: 8th December 1979
: Col Amit Mehna
: Married
: English, Hindi, and Punjabi
16 yrs as an Army wife +13 yrs of corporate extensive experience has given me exposure to the
various facets of Army, Corporate & Educational Institution's social responsibility and
development.
A revenue generation person with the experience of Hospitality Operations, Marketing & Sales
Strategy, PR & Communication, Product launches and, Events and visibility share, CRM,
Training, Administration and Team management.
 A very successful track record both in terms of professional achievements and
personal growth.
 More than a decade of Sales & Marketing experience in Developing Marketing Plans,
Business Development Strategy & Implementation.
 Handled new Product Launches event & star celebrity’s event in 5* hospitality group.
 Managing, Leadership, Team Building, Motivation & Coaching of productive teams
to achieve desired goals.
 Successfully handled team size of to up-to 250 persons including 6-7 HOD's.
 Handled Inbound & Outbound Corporate Sales & Marketing.
 Excellent Relationship building skills.
 Liaison /Co-ordination with Advertising Agencies, PR Agency, Channel Partners &
vendors.
 A confident, committed and commercially astute leader with proven ability to achieve
and exceed targets through effective people and process management.
 Strategic thinker and planner, who strive hard to deliver steady performance,
achieved targets & delivered results even under very high pressure conditions.
Skills:
 Operations & Team management
 Marketing and Corporate Communication
 Hospitality & Business Development
 Vendor Management
 PR & Media Management
 Manage & Operate Large scale events at Indian Army
Presently working as a Manager Operations at MAX Hospital: April 2014
Directly reports to GM Operations
 Consistently offer professional, friendly and engaging service
 Manage the cost effective and efficient operation of the Hospital in order to maximize
guest satisfaction, employee engagement and satisfaction and EBITDA.
 Negotiating mutually profitable business plans & sales meeting with existing & new
clients.
 Leading team with motivation and productivity & ensure talent efficiencies and welfare
are managed in the highest order.
 Actively manage the financial statement, reviews and critiques performance in a timely
fashion.
 Educate the process to all members of the management team.
 Closely monitor solicitation and booking activity through the sales reporting process and
periodical spot checks.
 Defining, implementing and maintaining the highest standards of guest service
Prospecting new customers. & measuring customer satisfaction levels.
 Creating cross sell and up sell opportunities.
 Taking on complex customer issues and resolving them by explain in simpler & clear
communication.
 Develop accurate and aggressive long-and short-range financial objectives consistent
with the company's mission statement.
 Ensuring perfect coordination between all the departments and maintaining the
smoothness of operations at all times.
 Fully utilize and follows through a guest comment programs. Responds quickly to
deficiencies and takes corrective action.
Previous Experience
Head - Sales & Marketing at AKS Exports AUTO – COMPONENTS July 2011-Jan 2014
Job Accountabilities
 Responsible for Sales & Revenue Generation
 Communication Internal & External.
 Promoting & developing market for new products.
 Responsible for building strategy and Managing, complex engagements and ambiguous
bids.
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Manager- Marketing &Communication at Colonel’s Academy, Mhow, MP –July 09 – July 14
Job Accountabilities
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Coordinated International Students Exchange programmed.
*National Media coverage of Annual event
Identify and implement a strategic marketing plan for Academic year.
To maximize Institution publicity through the various media & press.
To design the Institution Prospectus, News letter, Annual report, Yearly Magazine.
To Promote event of an Institution. Annual function, other events.
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To write press releases and writes articles for newsletter
To arrange and coordinate special events and meetings for staff members.
Arranged Sponsors for 2 consecutive year for Organizations Annual Fest
Ensuring maximum brand visibility & capturing optimum market shares through
proper distribution.
Coordinating with advertising agencies for developing communication plans based on
specific Media Objectives and analysing evaluations post advertising to utilize in
subsequent media plans
PR Manager in Le Royal Meridien Chennai Nov 2007 –May 2009
Job Accountabilities
 Directly reports to General Manager
 Maximizing Revenues and controlling costs & to maximize hotel publicity through the
various media, press and through other sources in order to help generate Sales & Revenue
and profit by penetrating the local and global marketplace.
 Develop accurate and aggressive long-and short-range financial objectives consistent
with the company's mission statement.
 Major Responsibility to achieve the GSI goals, SPG enrollments goals, Rooms budget
and training on Le Meridien Brand standard with new arrival experience as champion of
the hotel.
 Hiring, training, supervision and discipline of all front office and guest handling staff,
establishing and consistently enforcing rules and regulations regarding staff, supporting
company policies and management decision
 To utilize at the best the potentials of the corporate in building up its image and help
keeping up its brand identity at its best.
 Accountable for all aspects of planning and buying media
 Ensuring perfect coordination between all the departments and maintaining the
smoothness of operations at all times.
 Responsible for all outward communication including formulating press releases, press
invites, media handouts. Also worked on PR strategy and brand building for the
organization.
 Work also involves coordinating various events in the hotel for the associates and internal
communication as well.
 Responsible for planning events, promoting brand, designing quarterly news letter.
 Responsible for coordinating and supervising all the designing work i.e. posters design,
menus, brochure presentations for any festival happening in house.
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Co-ordinate with all the operations such as flower decoration, any decoration in outlets
related to theme. .
 Contribute to the strategy and planning activities of the PR plans and budgets, which
accurately interpret the objectives of the business.
 Proactively respond to changes in local market conditions and provide effective and
timely solutions to maximize these detrimental effects.
 Coordinate with and liaise with all press/media for effective publicity on the hotel and
related activities of conducting interviews.
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Ensure the revenue implications of all business decisions have been taken into
consideration by the management team.
Ensure measurement processes are in place for all activities of the department.
Ensure effective apportionment and cost effectiveness of all business activities.
Accurately identify the level of influences and decision making patters of the customers,
and use these to secure business.
Review market trends and assess competitor intelligence in order to lead in business.
Ensure all marketing has successful press and media coverage.
Communicate effectively with the relevant departments on all PR activities.
Manage relationships with other hotels, tourist boards, convention bureaus etc.
Created and directed programs that boost the visibility of company, products, staff, and
powers in a market position and in a community.
Maintained constant communication with the market and sales management groups to
make sure realization of market styles, customer requirements, product assistance, and
tactical guidance.
Converted understanding into the sales guarantee and the material for both business
relations strengths that raises the company's visibility that agrees with department
standards.
Served as the company's eNewsletter Editor.
Freelancer On line - Content Writing & Media Management.
Articles on GMAT, GRE, TOEFL, and IELTS used to published it with SEO
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Won the Community Excellence Award at the Le Meridien. ( for
the
Successful
launch
of
Etihad
Airways
(http://www.expresstravelworld.com/20080930/weekend01.shtml
Selected for Volleyball state level team
Won the 100%attendance award in previous organization.
Played table tennis at Zonal level
Actively participated in inter college activity
Certificate for the person who brought a ‘SMILE’ for the outstanding teacher of the
organization consecutively for two times.
Have won several awards for exemplary contribution to the organization.
Coordinate in designing Launching The Royal lounge @ Chennai Airport
(http://www.zimbio.com/Hotel+and+Restaurants/articles/14/Le+Meridien+relaunches+lo
unge+Chennai+airport)
Centre Head Little Kingdom-- July 03-Nov 04
PRT- Meerut Public School – Dec 04-Nov 06
Kendriya vidyala Dimapur –Feb 07- Nov 07
Roles and Responsibilities: -- As an Educator
 Responsible for communication skills till class 12th.
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Groomed children to perform on various functions.
Organized events such as Annual Functions
Preparing school Annual Reports
Responsible for managing teaching staff as well as administrative staff.
Finalizing and arranging work sheets.
Organized Oxford’s pre primary workshop twice.
Organized workshop on child empowerment
Preparing and co-coordinating ANNUAL Reports.
Academic & Professional Qualification
Degree/Diploma
College/Institute
Year of Completion
BA Economics
Delhi University
2000
Diploma
Institute
Year of Completion
B.ED
Lucknow
2003
Computer and Communication Skills:
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Proficient in Microsoft Word and Excel. Work in PC and Mac environments.
Accomplished writer, editor, and public speaker.
Conversant in English, Hindi, Punjabi.
Desktop Operating System:
Windows XP
POOJA MEHNA