Business Travel Services
Travel Risk Management Solutions
Travel Guard: Who We Are
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Worldwide leader in assistance services and travel insurance
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Multi-year award winner of world class service and high touch customer
care
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More than 9 million clients protected and more than 50 million clients have
access to our services annually
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Wholly-owned subsidiary of Chartis, one of the largest insurance
companies in the world
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24/7/365 command center access
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100% active, US or UK board-certified medical staff
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Six integrated Global Command Centers strategically located across 4
continents
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Travel Guard: Where We Are
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Global Risks Landscape
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Thailand Tsunami
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Australian Jetstar A330 Cockpit Fire
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London Bombings
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Russian Dagestan Airlines Engine
Fire
Mumbai Bombings
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Portland , Oregon Holiday Bomber
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Northeast Coast Blizzard
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Embassy Bombings
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American Tourists Kidnap &
Ransomed
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Time Square Car Bomber
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Haiti Earthquake
North Korea Attacks
Hurricane Katrina
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London, Paris, and Rome Riots
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Avian Influenza, H1N1, SARS
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Iceland Volcano Eruption
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Air France Airbus A330 Crash (Rio de
Janeiro to Paris)
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Global Risks Landscape
 Mumbai, India in November 2008 – more than 125 people
were killed in ten separate attacks of terrorism
 Aftermath of 2010 Volcano Evjafjallojokull eruption – estimated
60% of corporations affected by this disaster
allegedly spent their entire contingency
budgets for the year by the beginning of
the second quarter of the year
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Reality
 Based on a study of health problems experienced by 100,000
individuals who traveled to a developed country for one
month, the following could be expected to occur:
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1 in 2 will develop some health problem
1 in 13 will see a doctor
1 in 20 will be confined to a bed
1 in 90 will be incapacitated in their work
1 in 2,000 (50) will be admitted to a hospital
1 in 3,300 will be evacuated
1 will die
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Business Travel Overview
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Business travel is complex, stressful and
demanding.
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Business travelers need a resource to assist them
and peace of-mind insurance protection while they
are on the road.
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Business travelers need Travel Guard
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Travel Guard combines 24/7 personal
assistance with critical Insured benefits.
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We are a traveler’s Lifeline while traveling.
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Whatever you need, whenever you need it, Travel Guard is there.
Duty of Care: What and Why?
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A requirement that a corporation act toward
employees and the public with watchfulness,
attention, caution and prudence that a
reasonable person in the circumstances would.
 If a corporation’s actions do not meet this
standard of care, then the acts are considered
negligent, and any damages resulting may be
claimed for negligence.
 Employers have a duty to protect their
employees while traveling and an obligation for
the health, safety and security of their
employees.
86% of corporate
travelers believe
that their firm has
a legal obligation
to support them
while abroad
50% + would
consider taking
legal action in the
event of an
emergency being
mishandled
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Travel Risk Overview
Companies with employees
who travel
 Have a Duty of Care to protect the
health and safety of those employees
 Need to protect their own liability
 Need to focus on retaining key
employees
 Need a TMC and a travel insurance
provider
Travel Risk Overview
If an employee has a medical or security emergency while
traveling
 Who do they call for help?
 Who pays for it?
Travel Risk Management
 In 2009, more than 3.5 million international trips were made by
employees 25% of which were to high or extreme risk destinations
 According to the Visa 2008 Global Procure-to-Pay and Commercial
Card Best Practices Study, centralizing travel management can
reduce travel costs by as much as 20%
By having well informed travelers you reduce
your corporate risk exposure
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Travel Insurance
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Travel Guard is the one-stop shop for complete insurance coverage for
Medical Evacuations and Medical Expenses.
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Provides the travel risk management solution needed
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Additional emergency assistance services and insurance benefits are
included
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Provides revenue stream to the TMC
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25% commission
Travel Insurance
Business Traveler - $259 per person per year
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$500,000 Evacuation (maximum 2 per year)
$50,00 Medical expense coverage
$100,000 Security Evacuation
$2,500 Trip Interruption (return air only)
$1,500 Trip Delay ($150/day/5 hour delay)
$500 Missed Connection
$2,500 Baggage & Personal Effects – covers business items
$1,000 Baggage Delay ($100/day)
$25,000 Accidental Death and Dismemberment
Emergency Medical Assistance
Concierge Services
Business Assistant
Emergency Travel Assistance
Personal Security Assistance
Optional trip cancellation insurance
Travel Insurance
MedEvac - $219 per person per year
 Emergency Medical Evacuation (unlimited $ amount, maximum 2 per
person per year)
 $50,000 Medical expense coverage
 $100,000 Security Evacuation
 $25,000 Accidental Death and Dismemberment
 Optional Adventure Sports Coverage
 Emergency Travel Assistance
 Emergency Medical Assistance
 Worldwide Travel Assistance
 Concierge Services
 Personal Security Assistance
Why Sell Business Traveler
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Increase Your Bottom Line
– Widen Your Selling Footprint to Frequent Business Travelers
– Expand to Sales At Account Management Level
Includes 24/7 Assistance Services
– Additional Value to Your Customers Provided By Travel Guard
– Emergency Travel, Concierge, Medical, Business Assistance, Identity
Theft, Personal Security
Dedicated Sales Rep Partnered With You
Travel Guard Support
 Dedicated sales representatives available to assist with
sales
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Conference calls
In-person presentations
Questions and answers
Specific account consultation
Contact
 West Region
Susan Weiss, Director of Sales
Direct: 715.295.0936
Mobile: 715.340.3411
Susan.Weiss@travelguard.com
 East Region
Tina Mower, Director of Sales
Direct: 715.295.0430
Mobile: 715.889.2215
Tina.Mower@travelguard.com
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Chartis is a world leading property-casualty and general insurance organization serving more than 40 million clients in over 160
countries and jurisdictions. With a 90-year history, one of the industry most extensive ranges of products and services, deep claims
expertise and excellent financial strength, Chartis enables its commercial and personal insurance clients alike to manage virtually any
risk with confidence.
Chartis is the marketing name for the worldwide property-casualty and general insurance operations of Chartis Inc. For additional
information, please visit our website at www.chartisinsurance.com.