Human
Resource
Management
Human Resource
Management in
Organizations
CHAPTER 1
Robert L. Mathis | John H. Jackson | Sean
R. Valentine
14e
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Web site, in whole or in part.
Human Resource (HR) Management
Design of formal systems in an
organization to manage human
talent for accomplishing
organizational goals
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Web site, in whole or in part.
Figure 1.1 - Typical Division of HR
Responsibilities: Selection Interviewing
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Web site, in whole or in part.
Types of Organizational Assets
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Web site, in whole or in part.
Smaller Organizations and HR
Management
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Web site, in whole or in part.
Figure 1.2 - Where Employees Can be
a Core Competency
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Web site, in whole or in part.
Organizational Productivity
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Web site, in whole or in part.
Figure 1.3 - HR Approaches to
Improving Productivity
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Web site, in whole or in part.
Customer Service and Quality Linked
to HR

Affects organizational effectiveness
Human Resource
Management
Customer
Service
Quality
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Web site, in whole or in part.
Organizational Culture
 Shared
values and beliefs in an organization
 Evolves
over a period of time
 Provides
 Is
employees with rules for behavior
constant and enduring
 Constitutes
organizational climate
 Affects
service and quality, organizational
productivity, and financial results
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Web site, in whole or in part.
HR Management Functions
 Influenced
by following forces of external
environment
 Global
 Environmental
 Geographic
 Political,
social, and legal
 Economic,
and technological
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Web site, in whole or in part.
HR Management Functions
 HR
strategy and planning
 Equal
employment opportunity
 Staffing
 Talent
management
 Rewards
 Risk
management and worker protection
 Employee
and labor relations
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Web site, in whole or in part.
Figure 1.5 - Mix of Roles for HR
Departments
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Web site, in whole or in part.
Current HR Management Challenges
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Web site, in whole or in part.
Figure 1.8 - HR and Organizational
Ethics
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Web site, in whole or in part.
Ethical Behavior and
Organizational Culture
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Web site, in whole or in part.
HR’s Role in Organizational Ethics
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Web site, in whole or in part.
Figure 1.9 - Examples of HRRelated Ethical Misconduct
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Web site, in whole or in part.
HR Management Competencies
and Careers
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Web site, in whole or in part.
HR Management as a Career Field
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Web site, in whole or in part.