Minutes of the ICT Special Interest Group held on Thursday 16 April, 9.30
– 11.30am at the MAV
Item
1. Attendance &
Apologies
2. Confirmation of
Minutes.
Minutes
Attended: Michelle McLean – Casey-Cardinia, Adam Hornsey – Hume, Brad Cooper – Greater
Dandenong, Premal Niranjan – Mornington Peninsula, Tom Edwards – Wyndham, Randall Paxton and
Darren Ryan – Port Phillip, Zan Li – Melbourne, Nicola Klein and Sara Wisnia – Moonee Valley, Matt
Jackel – Goldfields, Phill Webb and Karyn Siegmann – Bayside, Vi Truong - Melton
Apologies: Trevor Mackay – Bayside, Sarah Field – Hume, Ned Railic – Greater Dandenong, Paul
Hatcher – Whitehorse-Manningham, Claire Wood – Latrobe and Ken Harris - Melbourne
Minutes of the Meeting February meeting at ERL HQ
Action
Confirmed
3. Business Arising
4. PLVN Skills Audit
None
Since 1995 PLVN has been working with SLV on state-wide projects with money from Arts Victoria.
Projects are short term, for one or two trienniums.
Libraries 2030 came out of the 2010-2013 projects. 5 key social trends and two main scenarios - creative and community. Likely scenario to be a blend of creative and community.
By
Adam
Hornsey and Tom
Edwards
Karyn
Siegmann

5. Next event
6. Library Reports
Working on communication plan, revenue plan facilities plan and staff skills audit.
Other projects are Read working on a literacy strategy and Memory which includes exhibitions.
Looking at developing partnerships for training covering all levels of staff, working with different pockets of the community, collection development particularly hybrid collections etc.
Digital Literacy themes were about using devices, integrating social media and apps and IT troubleshooting. 71% of staff did not have confidence with IT troubleshooting.
ICT skills should be at levels, so that all staff have some skills and then competencies increase for upper levels of staff.
14-15 development of online training modules and then from then on rolled out, until end of project in 2016-2017.
The ICT SIG wants to be involved in pilot testing any potential online training programs. Also many users need to have face to face or hands on training - maybe follow up at the local level or work in groups? Interested in some form of accreditation or certification that gives them kudos for jobs across the sector - could then be sold to people interested in getting into the industry. Karyn will take this back to the Working Group.
ICT SIG noted that the report is already valuable.
Michelle presented a draft program to the group for feedback. This will be redeveloped to include a talk from Robyn Ellard on the Workforce Development Action Plan and include a workshop element where attendees are able to ask questions, comment and feedback to both Robyn and Karyn on the project.
The event will be Wednesday 3 rd June at the MAV.
Adam – Hume
Installed Enterprise and eRC, and will start development shortly. IT has solved the printing speed problems - something in switch configuration. Working on getting mobile printing and Envisionware commerce started, and have started the Being the Best we Can review. Have 3d printers now in each
Finalise event program and other details and send out
Michelle

of the main branches - staff display purposes at the present.
Brad- Greater Dandenong
Upgrading copiers and PaperCut print management shortly. Have upgraded their pipe so have more bandwidth available in peak times. Looking at lending iPads and using them for programs, using Apple converter to reset to base model. Rolling out Lynda and Atomic for staff training and fixing their SIP and Wi-Fi.
Tom – Wyndham
Have bought Zinio. RFID tender and Tarneit moving along. Using Raspberry Pi as digital signage solutions. Have released the public submission side of Omeka, their local history portal which is also now has a working slideshow.
Zan – Melbourne
Have a new LMS which will be announced soon. Have improved their internet speeds and all branches now using EasyWeb for WiFi and much improved, getting good support for both staff and patrons.
Will be creating the public PC image in house and will be doing same for OPACS. Moving to a new room booking system - moving away from Brushtail to Eventbrite. Have taken some IT functionality back from Council.
Darren – Port Phillip
Network upgrades going through Council, moving from ADSL to synchronous. LMS is still on stand alone with Civica and is looking at extending their contract and moving to managed services before going to tender. Website review moving to responsive design and assessing whether to remote or local host. Refreshed Windows 7 image on their PCs. New SSDs added to public pcs has improved performance.
Premal – Mornington Peninsula
Working on RFID and a massive increase in Internet bandwidth. Looking at new PC management service - potentially Papercut and PC Reservation. Big waiting list for digital assistance, eg.
Downloading mags. Expectation that anything public can do, staff must be able to do etc. They are looking at using Sting Ray tags for DVDs.
Vi – Melton
Caroline Springs upgraded public pcs, using Windows 7 and Council created the image. Got Brushtail

for the console bookings and event bookings, but working through some limitations. Moving from
Next Gen to Telstra, but IP range was not set up properly in testing, so awaiting a fix.
Sara & Nicky – Moonee Valley
About to refurbish their Ascot Vale branch. ESmart Libraries digital survey going to public soon.
Having problems with their latest batch of HP monitors. Otherwise doing a lot of troubleshooting, pilot testing IE 11 with staff, looking at networking their console games. Looking at upgrading their remote authentication, may replace with EzyProxy. Having real issues with tag locking and one branch where security is not being disabled on a regular basis. Reviewing their online databases.
Trialling Flipster which has limited Australian content but includes Choice.
Matt – Goldfields
Working on getting touchscreens for the branches for e-resources. Changed to managed services with
Spydus. Contract is up for LMS soon. Problem with sort assists, but now fixed with one change to configuration. Spydus 9 upgrade fine except for some SIP authentication. On ADSL still because upgrades are cost prohibitive. Wi-Fi rolled out with Sophos in a few branches, using radius server for
SIP authentication.
Phil – Bayside
Training in Spydus archive module for local history and art content, but next upgrade before fully functional. May allow local history organisations to do their own Cataloguing. IT moved back to
Council but there were 3 weeks of DNS and DHCP issues. AeroHive Wi-Fi working at one branch, but not authenticating at the next branch. Have multiple SSIDs for different devices. Doing WAN upgrade from Telstra to TPG. Did RFID hardware replacement, done all kiosks and staff pads and also added 3 new wands. Upgraded to 2.21 at the same time. Have Envisionware scanners in three branches and working well. Creative space at Beaumaris is being put together with paper cutters for craft and Leap
Motion. Looking at tablets and furniture to host it. Device advice sessions with volunteers helping users with problems.
Michelle – Casey-Cardinia
Have opted to not renew maintenance on some RFID equipment and will instead buy replacement kiosks over coming years, but are replacing sort assists and some pads. Will be shortly rolling out new
HP all in one staff PCs, running Windows 8 as well as a new server to replace 3 existing ones. New
Meraki Wi-Fi through Telstra running very well although will be much improved once ordered network upgrades come through. Should be some movement on Library Technology Manager role

7. Other business soon – once budget has been worked through.
Paul – Whitehorse-Manningham (received via email)

New fibre link between Box Hill and Doncaster operational. The link has gone from 50MB to
1GB that has a very positive effect on The Pines Library, removing Doncaster as a choke point.

Errol Feistl has left WML, the hiring process has begun for a new IT Systems Administrator.

Also, Desktop Support Officer position (Job Share).

Work is progressing on a staff workstation replacement project.

We have a Windows 8.1 touch screen machine configured and operational
OHS review has been successfully completed by OHS expert

Next steps are to quantify workstation, site numbers and configurations

Order Machines, configure and install at sites

New Computer Program schedule will include some Creative Design-type sessions, including
Game Design, WordPress & 3D Printing.
VALA2016 Conference
Tom reminded us that the VALA2016 Call for Abstracts closes on 30 April – not too late to enter a submission and would be great to hear more about all the wonderful things that Victorian public libraries are doing.
Next Meeting: Thursday 25 June, 10am – 12noon at the new Werribee Plaza Library
Werribee Plaza – Derrimut Road, Hoppers Crossing (on Level 1, behind Hungry Jacks)