MEMO TO:
Jeffrey Drost
FROM:
Danael Kluver
DATE:
January 23, 2014
SUBJECT:
Listening: Recognizing Good Habits
As I focus on the listening behavior of people around me this week I found five good and five bad
listening habits that people tend to have. I found it amazing how people tend not to listen to you if they
are in a hurry or just not interested in what you have to say. Below I have constructed a table of people
who I observed over this week containing their good listening habits, their bad listening habits, and their
situation as follows:
Participants
Good Listening Behavior
Bad Listening Behavior
Situation
Sebastian
Basldua
Eric Rhine
Jake Boucher
Uses verbal cues to let the
speaker know he’s listening.
Ensure understanding
Reflects on what has been said
before making a response
Concentrates on every word
being spoken
Does not make eye contact all
the time
Does not always face the speaker
Not always paying attention
Talking in the
dorm room
Eating in the DC
Walking to class
Does not always use non-verbal
cues that tell me that he is
listening
Driving in a
vehicle
Jon Ostrander
As you can see from the table above people have many different listening abilities not everyone is a
perfect listener. The best listener out of the four people I observed was Jon Ostrander. Jon Ostrander
was concentrating on every word that I was speaking, he also ensure his understanding of what I was
saying and followed up with important feedback. All four of the participants listened better when in a
quiet area and were more attentive to what I had to say. Over this week I have definitely become a
better listener and have try to ensure my understanding of what people are trying to communicate to
me.
dak