Building Responsibility
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Identify and analyze the ethical and social
responsibilities you have
Identify the components of the communication
process
Explain the importance of effective
communication skills different contexts
Recognize your audience as an important
element in building responsible
communication skills
Realize the importance and impact of both
verbal and nonverbal communication
1.
What is Communication
2.
Laying the Proper Foundation
3.
Building the Proper Motivation
Ethics
Communication
Sender
Message
Receiver
Feedback
Communication Barrier
Written communication
Oral communication
Nonverbal communication
Symbol
Intrapersonal communication
Interpersonal communication
Oratory/rhetoric
Orator
Logical appeal
Emotional appeal
Ethical appeal
Dialogue
Motivation
Stereotyping
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Ethics refers to a person’s sense of right and
wrong
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Goes hand in hand with responsibility
Ethical + Responsible =
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Successful Oral Communication
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The process of sending and receiving messages
Occurs whenever we express ourselves in a
manner that is clearly understood
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The Communication Process
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Sender
 Message
 Receiver
 Feedback
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Any obstacle that gets in the way
Attitudinal
 Social
 Educational
 Cultural
 Environmental
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How do we get past these?
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Tips for the sender
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Think…before you speak
Articulate…your words
Watch… the receiver
Tips for the receiver
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Ask… questions
Learn…more about issues and people
Relate…to the background of the speaker
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Written
Oral or Verbal
Nonverbal
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Facial expressions or body movements that express
attitude or mood
Symbols
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Anything that stands for an idea
 Peace sign, wave, “ok” sign
 Words: trust, honesty, family
1.
Working to Be a Good Person
2.
Communicating Constructively
3.
Caring About Your Audience
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Words that are honest and have meaning
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Intrapersonal communication
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Depends on your ethics
Can you be honest with yourself?
Can you hold yourself responsible?
Example
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Interpersonal Communication
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Messages transmitted between two or more people
Not limited to formal speaking situations
Oratory (rhetoric)
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The art or study of public speaking
Orator – person who uses words effectively
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Sir Laurence Olivier
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“Performers can bring creative life to a play only if
they respect the audience enough tot think that the
audience will understand the play.”
Questions to Consider Before Speaking
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Is this material appropriate?
How would I feel if I were asked that question?
Am I giving my audience new information?
Is my material too difficult or too easy?
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Logical Appeal
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Emotional Appeal
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Sequence and analysis in your organization
Factual evidence to prove your point
“strike a chord” with emotions
Touches on patriotism, family, justice, etc.
Ethical Appeal
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Demonstrate a natural honesty
Strong constitution regarding right and wrong
No-comprimise approach to your values
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Motivation
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A need or desire that causes a person to act
2 Internal Forces for Motivation Words
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The desire to treat both people and situations fairly
and to avoid stereotyping others
The desire to set a good example for others
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Stereotyping
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Labeling every person in a group based on a
preconceived idea as to what the group represents
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Football players lack intelligence
Straight-A students are “nerds”
Politicians are dishonest
People, in general, are dishonest
Don’t Let the Negative Stereotypes De-motivate You
 Set an Example
 What you say
 What you do
 Make People Believe!
Section 1 – What is Communication?
4 Part Communication Process?
 Sender
 Message
 Receiver
 Feedback
What are communication barriers?
Section 2 – Laying the Proper Foundation
3 Elements of your Value Structure Foundation?
 Working to be a good person
 Communicating constructively
 Caring about your audience
Difference between intrapersonal & interpersonal?
What is “the art or study of public speaking?”
Section 3 – Building the Proper Motivation
What is the desire that causes a person to act?
Read “What Symbols Can Say” p. 9
 What term from Section 3 does Michael Green
demonstrate?