VBTA 2013 Education Symposium Agenda Virginia BTA Education Day is a GBTA CEU and GTP approved event Earn 5 CCTE CEU or GTP recertification credits September 25, 2013 Program: 8:00 a.m. – 5:00 p.m. Genworth Financial Headquarters: Richmond, Virginia Sponsors VBTA 2013 Education Symposium Agenda Virginia BTA Education Day is a GBTA CEU and GTP approved event Earn 5 CCTE CEU or GTP recertification credits 7:15 a.m. Registration Opens 8:00 a.m. Opening Remarks—Donna Kelliher & Sam Keene 8:15 a.m. Topic: Partnering with Millennials in a Managed Travel Program Who are the millennials and how are they impacting corporate travel? This keynote includes a deep dive into the habits of this generation and the impact they are having on managed travel. From new trends to increasing demands, this group will soon overtake the corporate environment and dominate travel spending. Including interactive breakout sessions, this discussion with help prepare the managed travel industry to work with these young professionals. 10:00 a.m. Presenter: Tim Hines, Founder of BTS Social Topic: Planning for Tomorrow’s Duty of Care Today: It’s no Game of Chance Dr. Quigley will discuss duty of care strategy with regard to international travel, medical emergencies, traveler location services and other topics. Attendees will learn how to set up a duty of care program and how to enhance those already in existence. Presenter: 11:00 a.m. AM Break 11:15 a.m. Topic: Dr. Robert Quigley, Professor of Surgery and Regional Medical Director and Vice President of Medical Assistance, Americas Region, I SOS, Inc. Solving the Puzzle: Hotel Viewership from RFP to Auditing Heather will review key changes to the 2014 hotel RFP, introduce the new standardized rate loading document, discussing hotel program metrics and facilitate an open discussion on "hot" hotel topics. Attendees will also have the opportunity to share best practices. Presenter: Heather Young, Travel and Expense Sr. Manager, Capital One Financial VBTA 2013 Education Symposium Agenda Virginia BTA Education Day is a GBTA CEU and GTP approved event Earn 5 CCTE CEU or GTP recertification credits 12:30 p.m. Lunch & VBTA Bi-monthly Business Meeting Topic: Strategic Sourcing Kathy will present strategic sourcing objectives and how to leverage spend to obtain the best programs. Attendees will leave with a strategy to enhance supplier programs. 2:00 p.m. Presenter: Kathy Briski, Travel Category Leader, The Boeing Company Topic: GBTA Education Options Matt will present all options for continuing education with GBTA. Attendees will understand the options and requirements for each educational path. 2:45 p.m. Presenter: Matt Konetschni, GBTA Topic: TSA Pre-Check Our TSA representative will give an overview of the benefits of TSA pre-check, detail how to opt in, and review currently participating airports, as well as those scheduled to participate in the coming months. Presenter: Ken Fletcher, Deputy Assistant Administrator for the Office of Risk Based Security, TSA 3:45 p.m. PM Break 4:00 p.m. Topic: Mobile Apps Chris will offer a deep dive into mobile trends and traveler behaviors, and offers insights into best practices on how mobile technology can be utilized in a travel program. Presenter: 4:45 p.m. Closing Remarks Chris Nicholas, Vice President, Client Development, CI Travel